Mantra Hervey Bay - Urangan

This guest did not leave a comment.

Genuine Hotels.com guest review

We ordered a king size bed on arrival we had twin beds. This problem was resolved with in half an hour. Went to use the bath room wash basin only to find it blocked up. This problem was fixed after the maintenance man took the s-bend of. This should have been picked up by the room service maid prior to our arrival. We arrived on Friday and checked out […] on Monday. We were on the 4th floor and the lift was broken down for three days . Only the fire escape could be used, which was badly lite and very dangerous. The next door units air conditioner was very noisy. We made the best of the holiday and hope that the next stay will be more pleasant. Read more

Genuine Hotels.com guest review

My husband and I stayed this hotel to join Fraser island tour early next morning. Best part for this hotel is the location. A few restaurants are just out side of hotel. A few minutes walking distance to meeting point for the tour. The room is a bit smaller than expected. Queen size bed + writing desk + a bit of space we can walk around.. that's it. […] and I felt ceiling is a bit low.. Overall we are satisfied this hotel and enjoyed stay. Read more

Genuine Hotels.com guest review

Icomplained about bed uncomfortablity and air conditioner not working after first night .There was nothing done.

Genuine Hotels.com guest review

I'd come for a whale watching tour with my 14yr old daughter. I chose this hotel as it was advertised on tv by Pat Rafter the tennis pro. It looked nice. It was disappointing. The staff were good, but, the gym consisted of 2 pieces of equipment and no free weights in a room the two pieces barely fit in. The main problem was that it advertised that my […] room had a King Size bed and a sofa bed. The room was so small, it didn't even have a sofa, so my daughter had to end up sleeping in the King Size bed which was less than ideal. Read more

Genuine Hotels.com guest review

The receptionist was friendly and very helpful with an early check in. Building itself looks tired. Room had all amenities, the layout had the bedroom next to the outside corridor so noisy with people passing to their rooms, would have been much better if bedroom was on opposite side of room near the balcony. Room was superficially clean but if you […] chose to actually look skirting boards and sockets were covered in dust but minor really. I would expect more for my daily rate though, no mini bar in room, no room service except from harbour cafe. Read more

Genuine Expedia guest review

This is the third time we have stayed at this property and will probably be the last unless we hear they have done some upgrading of the rooms. We had booked a single room, but when family decided to join us we upgraded to a two bedroom unit. It smelt, there was grime everywhere,plus hairs and crumbs all over the floor and as we had a three year old […] with us I couldn't wait to leave. By the time we got into the room and noticed everything the reception had closed, our grand daughter was exhausted and ready for bed and moving units was just too much of an issue. I don't think the standard of this hotel has been maintained, we just love the area, the convenience and the local cafes and Club but there are now others in the area and we will be using them. Read more

Genuine Expedia guest review

This hotel is right on the waterfront and very convenient for the whale watching boats. Also has the club and a good restaurant nearby. Make sure you are not on the ground floor as these rooms were dank, dark and musty. We had to ask to be moved. We were then given a lovely room with a view!

Genuine Expedia guest review

Staff when we arrived in the morning were very good as we were too early for check in and left bags to go on a cruise. On return found we were given a ground floor room (with people walking past the front window) even though we had requested an upper floor 2 months earlier. On return staff member was off hand as if it was an inconvenience to him to […] have a change of room to what we had requested. Heavy base music until 12 from the venue nearby made it impossible to sleep even though we had an early start in the morning. When we complained staff were unhelpfull and played "dumb" claiming to not know anything about it even though it was obvious this happened regularly (I suspect at least on a Friday and Saturday night). We are not "party poopers" but if the staff had given us honest information we would have stayed out late as sleeping was impossible. Not recommended. Read more

Genuine Expedia guest review

lovely view of the marina from our little balcony. close to restaurants along the boardwalk within walking distance. a really nice pool comfortable bed and lovely clean bathroom

Genuine Expedia guest review

Interesting shaped hotel rooms squeeze in between larger apartments. Good for single traveller, but could be a bit tight for a couple. Loved the balcony and the fact that all rooms have good views. Considerable noise in the rooms however.

Genuine Hotels.com guest review

A very comfortable and enjoyable place to stay - ne hesitation in returning if similar deals become available.

Genuine Expedia guest review

We weren't told we didn't have movie channel in out room until we asked why it didn't work. Not happy with that as you advertise movies in your adds for rooms.

Genuine Hotels.com guest review

It's a nice enough hotel, in a good location on the waterfront, but just a few things that let it down. The rooms are well-appointed, with big spa-baths, but during our stay we were told that there was no servicing of the rooms. Not sure if this is a normal Mantra approach or whether it was just because it was over Easter - either way it seemed strange. […] Not a big deal for us as we were only there a few nights, but it would definitely be an issue for longer stays. The other down side, though obviously not the Mantra's fault was an extremely noisey restaurant nearby that had loud base-heavy music playing till midnight - a real pity because if not for that it would have been a very pleasant stay. Read more

Genuine Expedia guest review

I stayed at the Mantra for a few nights and was very impressed. The cleanliness of the hotel and room was at a high standard. The room was great with a large area to lounge around in. It had a big ensuite and a lovely view to the marina. All up a Great Experience and would highly recommend it to others. Also what a great place to stay to see the Wh […] ales. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

A great location with fantastic balcony views. Unfortunately the hotel is not even close to the advertised 4.5 stars, I rate it at 2.5 - 3 (max) stars. It is a very old style hotel. Reception is not open 24 hrs, there is no baggage assistance, no concierge, the gym sits in a room 3m x 3m with only two pieces of equipment. Staff are very friendly and […] helpful but also quote the hotel as being 4.5 stars which is enormously exaggerated and very misleading. Read more

Genuine Hotels.com guest review

We rented a 1 bedroom apartment. The room is a bit small and not much space either on the family room. There's a small kitchenette complete with microwave, stove, and small fridge (no freezer). There is also common BBQ area downstairs. Surrounding area is good too. Tour pick up was just 3 minutes walk from the apartment. Food areas is probably 5 minutes […] drive. The apartment staff was so helpfull. She was very friendly and full of local knowledge. Overall the property is good location and good service. Read more

Genuine Hotels.com guest review

We only needed somewhere to sleep at night as we were running around on business for three days. The room totally served its purpose for us. We already new the location. That is why we chose to stay there. We had an exceptional view of the marina from the 6th Floor.

Genuine Hotels.com guest review

We were at this hotel from 27/12/2011 to 31/12/2011 and had a beautiful self contained room with the balcony looking over the marina. The view every moment you looked out was amazing, just a sense of calm. Very conveniently located near the marina with a tourist kiosk a minute from the front of the hotel to book your tours etc. a short drive to woolies […] made it easy for meals and the cafes on the marina were very nice as well. Room was presented beautifully, I think the only thing that could have been done is a regular check by staff to see if a clean is required or rubbish to be put out. The electric burner to cook was a bit outdated as it took a while for it to heat up and hence cooking also took much longer (a pancake should only take 2 mins tops but it took me about 6 mins to get a half decent pancake off the pan). Apart from that it was a great stay, I really enjoyed it and would definitely come back again! Read more

Genuine Hotels.com guest review

We stayed at the hotel to attend a wedding. It was a great choice and we really enjoyed our stay.

Genuine Hotels.com guest review

All that you need on a short break. Clean tidy, stafff very helpful. Would have no hesitation on staying there again.

Genuine Hotels.com guest review

The room was very ordinary, but it was a good price, however the hotel looks like it needs some TLC, been a long while since being constructed. Bed was very uncomfortable, needs replacing.

Genuine Expedia guest review

We stayed for 7 days and they should give clean towels during the week without asking we almost had to beg for them

Genuine Expedia guest review

Disappointed with the room. Two out of the three lamps didn't work. The remote to the air conditioner did not work and the sink plug did not stop the water running down the sink. The lamp shades were moldy. These were unexpected standards from the Mantra being promoted on TV by a celebrity tennis player. Great location the only plus.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

best described as average although all staff were excellent and attentive. Room very small and TV the size of a postage stamp sited very high up on the wall.

Genuine Hotels.com guest review

Everything about this hotel is great, wonderful location, room is great (I upgraded to a spa suite) and the service was terrific. Not every room has a great view (mine was of the back of the restaurants, not the ocean) but being there for business I didn't care. There are a cluster of restaurants around the hotel for breakfast lunch & dinner but be […] careful .... some are much better than others. Look for the crowd and you'll be fine. Read more

Genuine Expedia guest review

A nice hotel in a good location. Room was quite small so don't expect space. Service was ok but not quite as nice as we would have expected, being woken one morning at 6am when reception called our room by mistake, and also being left waiting for the clerk to serve us for over 10 minutes (she was dealing with someone else but refused to even look our […] way and acknowledge our presence standing there for all that time). The other thing to be aware of is that the room will only be made up every 4 days so for a 3 night stay like we had you won't have your bed made, in emptied or towels changed. On the positive side, the hotel was in a great location, right on the marina and not far from the shops and restaurants on the Esplanade (5 minutes drive). Hotel itself was very pleasant and had all necessary amenities (including (paid) internet access). Spa in the bathroom was a good size and worked well, was lovely to make use of it after big days out exploring and sight seeing. All up would recommend this hotel. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Convenient location and a reasonable view over the marina. The hotel facilities are a bit weak for this star rating.

Genuine Hotels.com guest review

Will stay there when 8 return to Harvet Bay. Great location. Very comfortable.

Genuine Expedia guest review

Very average. More like a highway motel room. definitely not 4 1/2 Star. I would give it a 3. Needs a Refurbish as it has that old and tired feel

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Dit hotel is prima maar... Wij verbleven daar van 10 tot 16 maart 2012. In die periode werd ons verteld dat je kamer niet wordt opgeruimd en dat je geen schone handdoeken krijgt. Dat ontdekten we na de eerste dag toen we terugkwamen na een lange dag en wij even dachten te gaan douchen. De natte handdoeken lagen nog waar we ze hadden achtergelaten. In […] reactie op onze vraag naar de status werd ons meegedeeld dat de kamer 1X per 4 dagen werd verschoond. De service is dus nihil want de receptie is ook na 21u onbemand. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Sehr schöne Zimmer, das Hotel liegt direkt am Meer an der Promenade. Zu den Restaurants an der Esplanade ist ein Fußweg von 15 Minuten einzurechnen. Super Ausgangspunkt für Fraser Island. Der Whirlpool im Badezimmer ist spitze! Auf jeden Fall zu empfehlen!

Genuine Expedia guest review

Sehr gute Übernachtungsmöglichkeit, in unmittelbarer Umgebung mehrere gute Restaurants. Im Jachthafen liegen die Schiffe für Whale Watching (nur wenige Meter vom Hotel entfernt). Vom Balkon sehr schöner Blick auf Jachthafen und Meer.

Genuine Expedia guest review