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  • Hotel Silken Puerta America
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1 room,  2 adults 
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Hotel Silken Puerta America - Madrid

40.440647, -3.669479
5 stars
Avenida de America, 41, Madrid, 28002 Spain ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $147 $125
available on 05/31/13
Price Match Guarantee
4.4 155 5

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    Landmarks near Hotel Silken Puerta America

    • Cartagena Station Hotels - Madrid 290 yards
    • Avenida America Hotels - Madrid 320 yards
    • Parque de las Avenidas Station Hotels - Madrid 620 yards
    • Prosperidad Station Hotels - Madrid 660 yards
    • Avenida de America Station Hotels - Madrid 750 yards
    • All landmarks in Madrid

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    Overview of Hotel Silken Puerta America - Madrid

    Location.
    In Madrid's bustling entertainment district lies the luxury Hotel Silken Puerta America. This centrally located hotel is just 1 km from Auditorio Nacional de Musica, 2.1 km from Santiago Bernabeu Stadium, and 2.3 km from Torre Espana.

    Hotel Features.
    This modern luxury hotel is the culmination of the architectural creations of 19 different international design studios. As a result, each floor of the hotel has a unique, eclectic atmosphere showcasing a particular artistic style. The lower story of the hotel houses two restaurants serving contemporary Spanish fare, and a bar/lounge. The top story of the property includes the hotel fitness center, which offers expansive city views, a heated indoor swimming pool with chaise longues, and the Skynight Bar. Amenities and services at Hotel Silken Puerta America include 24-hour airport transportation (surcharge), a 24-hour front desk and multilingual staff. The property also has a business center and one conference room with audiovisual equipment. Wireless Internet access is complimentary in public areas. Additionally, there is a safe-deposit box at the front desk, a porter/bellhop, and a security guard. Secure covered parking is available for a fee. Valet parking is complimentary.

    Guestrooms.
    The 315 guestrooms at Hotel Silken Puerta America are spread across 12 floors, each with an exclusive design concept. Room decors range from stark minimalistic furnishings and bare walls to brightly colored murals and eclectic bedding. All rooms are air conditioned and outfitted with plasma televisions with satellite channels, complimentary high-speed wired and wireless Internet access, direct-dial phones with voicemail, minibars, and in-room safes. Private bathrooms feature bathroom phones, bathrobes, slippers, hair dryers, and complimentary toiletries. All rooms have city views.

    Image of Hotel Silken Puerta America, Madrid
    4.4 out of 5 Excellent (155 reviews)
    (Neighborhood average 4.1)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Wow! We toured every floor to see the different design themes. The food in restuarant was great. Had good steam room. There's a metro on the corner.... Would go there again. by Marty  from California on 05/16/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $125
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Junior Suite

    Junior Suite Club

    Zaha Hadid Space Club

    Deluxe Room

    Deluxe Double Single Use

    January Sale!

    Deluxe Club

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-out time is: noon
    • Pets not allowed
    • Check-in time starts at: 2 PM
    • Minimum check-in age is: 18
    • American Express: American Express
    • Diners Club: Diners Club
    • JCB International: JCB International
    • MasterCard: MasterCard
    • Visa: Visa

    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Air-conditioned public areas
    • Coffee shop or café
    • Designated smoking areas
    • Elevator/lift
    • Garden
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 12
    • Swimming pool - indoor
    • Total number of rooms - 315
    • See more facilities
      • Area shuttle (surcharge)
      • Babysitting or childcare (surcharge)
      • Conference center
      • Designated smoking areas (fines apply)
      • Dial-up Internet access - surcharge
      • Free valet parking
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Luggage storage
      • Number of bars/lounges 2
      • One meeting/conference room
      • Pool sun loungers
      • Rooftop terrace
      • Secure parking (surcharge)
      • Supervised childcare/activities (surcharge)
      • Tours/ticket assistance
      • Year Built 2005
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Blackout drapes/curtains
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board (on request)
    • See more room details
      • Air conditioning
      • City view
      • Climate control
      • Complimentary newspaper
      • Daily housekeeping
      • Dial-up Internet access (surcharge)
      • Direct-dial phone
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • Makeup/shaving mirror
      • Minibar
      • Plasma TV
      • Private bathroom
      • Satellite TV service
      • Separate bathtub and shower
      • Slippers
      • Soundproofed rooms
      • Turndown service
      • Voice mail
      • Wake-up calls
    • Services
    • Multilingual staff
    • Nightclub
    • Parking (surcharge)
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Shoe shine
    • Valet parking
    • Wedding services
    • View more services
      • Airport transportation (surcharge)
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Health club
      • Laundry facilities
    • Business & Event
    • Banquet facilities
    • Business center
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Room service (24 hours)
    • Secretarial services
    • Technology helpdesk
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
    • Accessibility Features**
    • Accessible parking
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Lagrimas Negras Restaurant - Offers traditional Spanish fare in a contemporary urban setting, which includes a cellar with over 800 different varieties of wine. Open for lunch and dinner; reservations are required. Closed Sundays.

    MAD Restaurant - Serves breakfast and brunch buffets, as well as dinners, in a modern setting on the Mezzanine level.

    Room service is available 24 hours a day.

    Things to do

    The hotel's Marmo Bar, designed by Marc Newson, features a single, 27-foot-long bar unit made of white Statuario Venato marble. It is the perfect place to enjoy a nice cocktail in a smart atmosphere; guests can have it either in the bar or on the summer terrace.

    On the 13th floor, the Bar Skynight, designed by Jen Nouvel, hosts live DJ performances on Fridays and Saturdays. This Smart and fashionable place offers exceptional views over the city.

    Recreation

    Hotel Silken Puerta America provides a spa and fitness center on its top floor, with impressive views of Madrid. The center includes an indoor swimming pool flanked by loungers. Amenities include a sauna and Scottish showers. Children younger than 18 must be accompanied by an adult at the pool.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: EUR 27 per person (approximately)
    • Airport shuttle fee: EUR 85.35 (roundtrip)
    • Self parking fee: EUR 22.35 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    Please Note:
    Guests will be allowed to select their floor upon check-in. The hotel advises that guests will charged an additional fee of $20 per night for guestrooms on floors 7 and 8.
    Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Madrid, Spain
      of
    40.440647, -3.669479
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    Area map

    A short guide to Avenida America

    Avenida de America is an avenue running west from the airport to the Avenida de America Metro Station. From the metro station, it is a 15-minute ride to the airport and a 10-minute ride to Madrid city centre. “Avenida America” also refers to Madrid’s bustling business district, spanning the area along the avenue from the metro station to Calle de Arturo Soria.

    see all hotels in Madrid

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Estacion de Metro Cartagena - 300 yards
    • Estacion de Metro Parque de las Avenidas - 600 yards
    • Estacion de Metro Prosperidad - 700 yards
    • Estacion de Metro Avenida de America - 700 yards

    0.50 - 1.0 mi

    • Estacion de Metro Diego de Leon - 900 yards
    • Estacion de Metro Alfonso XIII - 900 yards
    • Ventas - 1000 yards
    • Salamanca - 1000 yards
    • Estacion de Metro Cruz del Rayo - 1000 yards
    • Auditorio Nacional de Musica - 1000 yards

    3.0+ mi

    • Madrid Barajas Airport (MAD) - 5.6 miles
    All hotels in Madrid, Spain
    Reviews
    • All (155)
    • Business (15)
    • Romance (19)
    • Family (8)
    • Friends (11)
    • Other (102)
    4.4 / 5
    Excellent

    Score breakdown (from 155 reviews)

    • 5.0
      (76)
    • 4.0
      (65)
    • 3.0
      (12)
    • 2.0
      (1)
    • 1.0
      (1)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.5
    • Comfort
      4.3
    • Condition
      4.5

    Reviews: Overall

    • < Previous
    • Page 1 of 4
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    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Great Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Wow! We toured every floor to see the different design themes. The food in restuarant was great. Had good steam room. There's a metro on the corner. Would go there again.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Marty
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Stunning design worth a visit"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed only one night here before catching a flight back to the states. Wish we had time to take a tour of the entire hotel because the design of our floor was amazing; to say that it is futuristic would be a considerable understatement. The whole floor, including our room, was solid white. Our room was very clean and beautifully furnished (in a […] Jetsons sort of style). Service by the desk staff was terriffic! They went to great lengths to help me track down the wallet I'd lost earlier in the day. No success but I appreciated the effort. The lobby, bar and restaurant spaces are gorgeous. Dinner at the restaurant was generally very good though service was inconsistent. Location of the hotel is not ideal for tourists; not a place you'd stay for a walking tour of the city. But the hotel is close to a metro stop. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    3.0 / 5
    Good
    "ok hotel for the price and really good breakfast"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    i booked including breakfast and when i checked out the reception said prove it!! so i had to log in expedia and showed him then he said ok!!! otherthan that everything is ok. the shower does not have a door!!
    Genuine Expedia guest review
    Other trip
    Jan 23, 2013
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great modern hotel.Great modern hotel.Great modern hotel.
    Genuine Expedia guest review
    Other trip
    Jan 10, 2013
    Arve
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Sep 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel and customer service was excellent................................................................................
    Genuine Expedia guest review
    Other trip
    Aug 15, 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful hotel and a great breakfast buffet!
    Genuine Hotels.com guest review
    2 night trip with friends in Aug 2012
    Tatiana
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Great staff, interesting rooms"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel is very unique. Each floor is extremely different. Our floor was very modern. The room was pretty cool, but not particularly functional (no place for toiletries for example) and noise from the hallway came straight through. Had a very comfortable bed and a huge TV. The staff was great - very helpful and accommodating. Located right by a metro, […] although not walking distance to much. Has a great rooftop bar with amazing views of the city (although a bit overpriced). Overall, we thought the hotel was a good deal, and would stay there again, but would probably try a different floor. Read more
    Genuine Hotels.com guest review
    1 night family trip in Aug 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "A very creatively designed hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Hotel has a very unique design. Our room was in a shape of a spaceship. It definitely excels in design. Unfortunately, it is not very practical. For example, our bed in Room 823 had no head rest as well as no side tables. Bed was high and therefore poses a risk of getting hurt as one disembarks at night to go to the washroom. The shower was great but […] it is enveloped by silky curtains that annoyingly stick to your body while showering inside the tub. Overall I would still stay at the hotel because of the design. The bar is just awesome with lots of room and comfort. Staff are equally attentive, professional and friendly. Read more
    Genuine Expedia guest review
    Other trip
    Jul 31, 2012
    Ed
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Excellent but Pricey"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was very nice. I enjoyed it very much. But if you are on a budget this isn't the best place for you.
    Genuine Expedia guest review
    Other trip
    Jul 28, 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Unique modern interior"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    Interesting experience. Loved the city view from its 13th floor.
    Genuine Expedia guest review
    Other trip
    Jul 9, 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Jun 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "My Madrid experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Very modern and hip hotel. Definately will recommend to all friends and family
    Genuine Expedia guest review
    Other trip
    Jun 9, 2012
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Sapin Hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Hotel is beautiful with very cool rooms. WiFi is a challenge to use as password they give at hotel are difficult to enter. Lights and gadgets in room are cool but need manual to figure out. Bar at top floor has beautiful view but a little cheesy on the decor.
    Genuine Expedia guest review
    Other trip
    Apr 19, 2012
    BC
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Hotel Silken - stylish and friendly"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    My friends and I loved this hotel! Every floor is by a different designer and is fun to take pictures of during the day and especially by night. The staff was overly friendly and accommodating. We had blown a fuse in our room and a worker was up there ASAP and fixed it right away. The indoor pool and steam room are nice and the top floor bars have plenty […] of patrons on a Fri night. The only negatives are that the hotel is outside the center of the city and there is not much exciting around the area. However, it's a short walk to the subway stations or we just took 10-15 min cab rides. The rooms are often built for style and perhaps not so much for comfort. But as you know, modern furniture isn't necessarily known for it's comfort. We were in a spaced age room which was just cool to be in (8th floor) I would DEFINITELY recommend this place if you value style and don't mind using public transportation. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Nov 2011
    Eric
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Very modern, nice design hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The location is the only drawback of this hotel. The staff are very polite and helpful. I would commend on of the staff in the front desk, by the name of Juan. He is excellent and very helpful.
    Genuine Hotels.com guest review
    3 night trip with friends in Oct 2011
    Bien O
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2011
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Sep 2011
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Architects dream. We loved it!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We were on our honeymoon and picked this hotel because of its cool design. Not only were we very impressed with the design but also with the professionalism and friendliness of the hotel staff. The staff was very nice and helpful, showed us the interesting walking routes in the City, recommended restaurants, clubs and historic places to see. Also, if […] you don’t know Spanish – everybody spoke English in the hotel. The hotel is within 5 minutes walking from the metro so it’s in a very convenient location. The rooms are very clean, neat and with an outrageous design. I love modern design and this was one of the best looking hotels that we stayed in. Also, they have a bar on a top floor (sky lounge) – I definitely recommend checking it out. It gets very busy and crowded on the weekends with locals – trendy Madrid crowd – but if you stay in the hotel they will let you in without a line. Highly recommend the hotel and definitely would come back. Read more
    Genuine Expedia guest review
    Other trip
    Sep 20, 2011
    Katya
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Will recommend this hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel is very nice in my opinion, very artsy, you need to check out all the floors! It's not in the city center, but it was very easy to the city center (3 stops at the metro). The metro is about a block away, so not a far walk.
    Genuine Expedia guest review
    Other trip
    Sep 11, 2011
    M L
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "a good experience"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Clean rooms, helpful staff. A good place to relax. The controls in the steam/pool room makes me feel like zoolander operating an IMAC at first, but otherwise a good and fun experience. Only problem is the area surrounding the hotel might be a bit scary at night.
    Genuine Hotels.com guest review
    1 night trip in Sep 2011
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Cool hotel though..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Everything about this hotel was cool, though often sacrificing the practical in favor of the coolness factor. For example, the hallway in my floor looked like cool crystal formations, though many sharp pointy edges stuck out which are hard to avoid. The room followed that cool crystal look, though it meant the sink was awkward to use because of the […] shape, there was no way to take a shower without getting a lot of the bathroom wet, and there was no privacy for the toilet. Next time, I would try a different floor. The hotel is a little bit out of the way from popular tourist attractions. You have to walk a bit to the subway station and switch lines 1 or 2 times depending on your destination. On a good note, the staff spoke very good English which is rare in Spain. Read more
    Genuine Hotels.com guest review
    2 night family trip in Jun 2011
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Good Hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    It is not quite a 5 star hotel but it also does not come with a 5 star price. Service is good not over the top but good, internet is included but the slowest ever so u have to pay for the faster speed. Mini bar is way over priced 6E for a coke. We booked one night with hotels.com and ended up staying 3 nights booking through the hotel so its obviously […] nice and comfortable. Nice pool, cold A/C, nice rooftop bar/club, helpful staff. This week I am staying at the Grand Melia 5 star and it is 30US more a night than what I paid at Silken and a true 5 star so this review is honest to say that if u want the low end of 5 star stay at Silken Puerta America if u want the middle stay at Grand Melia chains and if u want the top stay at the W, Westin, Ritz, 4 seasons, etc. It is like a museum on each floor but service and amenities are basic and everything that should be included is at a premium price. I wish they would at least have a bell man at the door to help with bags and such. In addition, when they clean the rooms they need not leave all the carts in the isle cause the isles are cluttered all day with maids carts and room service carts. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Jun 2011
    Alexander D
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Madrid's very different Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I will recommend this hotel for business traveling only not to visit or vacation.
    Genuine Expedia guest review
    Other trip
    Jun 30, 2011
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    pros: interesting design (in the floor you choose...) pretty close to the airport beautiful penthouse bar cons: you don't get to see all the different designs (elevator locks you out of floors besides yours) distant from city center (though doable by subway) not many amenities in the neighborhood pool is small and dark breakfast, if not included in […] your rate, is very expensive some design elements end up being problematic (i.e. not enough wc privacy, sinks that splash you, etc.) nota bene: glass elevator up the side is the only way up and down. tough on the acrophobic... the bar and restaurant are both party destinations, so it's busy at night. Read more
    Genuine Hotels.com guest review
    3 night romance trip in Jun 2011
    toby m
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "I loved it"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is very comfortable, and has amazing design. The Reception staff were very cooperative and gave us directions to go around Madrid. We also enjoyed the rooftop swimming pool.
    Genuine Expedia guest review
    Other trip
    Nov 3, 2010
    Maysa and Dir AK
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Loved it. Like no other hotel."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Architects have done an amazing job creating a hotel that's like no other I've ever stayed at. It's amazing. 5 star hotel in my opinion. Coffee was 6 euro at the bar but hey, it is a 5 star hotel. Some noise in rooms due to doors shutting in hallway and no carpet in hallway. Rooms are really neat, we got the round bed room on 7th floor and it's like […] sleeping in a pimped out space ship. Read more
    Genuine Expedia guest review
    Other trip
    Oct 7, 2010
    jon
    US

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "nice and modern hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    modern hotel with very nice rooms. hotel location is far from the city center and the parking is expensive.
    Genuine Expedia guest review
    Other trip
    Oct 1, 2010
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Great modern hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great modern hotel! the room was awesome and the staff was very professional
    Genuine Expedia guest review
    Other trip
    Sep 23, 2010
    Bernadette
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "This place is a MUST STAY"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    each floor designed by a different architect. sky bar and the restaurants are great too. A bit far from the city but the room we stayed in (7th floor) was Fantastic! thanks!
    Genuine Hotels.com guest review
    2 night romance trip in Sep 2010
    A Traveller
    US

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Zaha Hadid"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Went there just because of the themed designer rooms and I was blown away. I can only recommend the Zaha Hadid Suite. I will never be able to look at another Hotel room in the same way.
    Genuine Expedia guest review
    Other trip
    Aug 5, 2010
    Tiago D
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "A good experience"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Hotel very modern, suitable for trendy people. Breakfast quality n varieties are superb. Room rate reasonable.
    Genuine Expedia guest review
    Other trip
    Feb 14, 2013
    Rick
    HK

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Incredible hotel, super decoration, excellent staff. Little food that we ate there was a bit average.
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    Kareen
    IE

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Helpful front desk personel, innovative floor designs (art gallery varied per floor), comfortable room accomodations. Five minute walk to the metro. Very safe environment with taxis readily available. Assited in city event bookings. Generally pleased with this as a base to venturing out for the day or night.
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    Jerry
    CA

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Exotic ideal for vacation stays"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Service is very good!
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    Tom
    GB

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "room too small"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    different designer for each floor - fun and interesting but also a way of selling me quite a small room at a high price. not sure i like circular beds either
    Genuine Expedia guest review
    Other trip
    Jan 19, 2013
    A Traveller
    GB

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Excellent choice. Great price point. Truly 5-Stars"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    All of the reviews here are accurate and don't miss a beat about this place. It is much more than just amazing, especially for the price.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    Phil
    GB

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Great design feature hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice hotel but not the same standard as a 5* hotel in London. Friendly, helpful staff. Bar very expensive. Stayed four nights and there seemed to be conferences every day which made some areas very busy and therefore service was slow in bar.
    Genuine Expedia guest review
    Other trip
    Oct 31, 2012
    SMA
    GB

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Interesting hotel room design. However the Ron Arad room is a little restricted on desk space for business working. Great for one night though
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    Dan
    GB

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "An amazingly unique hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We went for the unique experience. Our room on the eight floor didn't disappoint. The staff was wonderful and the check in and out were very smooth.
    Genuine Expedia guest review
    Other trip
    Sep 9, 2012
    A Traveller
    CA

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Great Design"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I like the way of design of this hotel
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    A Traveller
    GB

    Hotel Silken Puerta America - Madrid
    3.0 / 5
    Good
    "Great for couples not for familys or friends."

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    Bar staff wasn't very friendly but the reception staff were lovely. The room was really nice apart from no mirror in the bedroom so i had to do my hair in the bathroom while my partner was in the shower. Also as this is a five star hotel you would think tea and coffee would come with the room!!
    Genuine Expedia guest review
    Other trip
    Sep 1, 2012
    A Traveller
    GB

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    IE

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Great building great stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I stayed at this hotel early August, loved the decor and fittings. Only issue I had in my room was the shower. The water ran at a consistent temperature without any option to make it warmer or colder. However I still enjoyed my stay regardless.
    Genuine Expedia guest review
    Other trip
    Aug 25, 2012
    A Traveller
    AU

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "business hotel primarily."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    hotel is 5 star customer service is first class and the breakfast menu and choice of food hot or cold leave nothing to be desired. breakfast staff are second to none. miriam + raphael. front desk people are knowelgeable and can advise on most questions that you ask. rooms are spotless and spacious and the toiletries are plentiful and vary from razor […] to shampoo. shower head forces water over about 8 inches with power that re-invigorates after a days sight-seeing. bathroom can open onto the bedroom which is a bit weird for us older people. ONLY DRAWBACK IS THE BAR COSTS WHICH SEEM EXTREMELY HIGH AND AS WE ARE PENSIONERS HAVE TO LOOK AFTER OUR MONEY. the bars are beautiful and again the staff attentive but i consider that if the prices were more resonable they would be full of clients and have the atmosphere they meit. ALL IN ALL A SUPERB HOTEL. jim + frances aged 65 and 68 from ayrshire. Read more
    Genuine Expedia guest review
    Other trip
    Aug 24, 2012
    jim
    GB

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    good
    Genuine Hotels.com guest review
    3 night trip in Jun 2012
    A Traveller
    AU

    Hotel Silken Puerta America - Madrid
    4.0 / 5
    Excellent
    "Lovely but let down by the road works"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    We booked this hotel for our anniversary and the room was comfortable and the hotel decor was very interesting! The main let down was the fact that there were road works next to the hotel that meant you had to walk in the road to get past them. Staff were friendly and helpful over all, but breakfast is pricey!
    Genuine Hotels.com guest review
    2 night romance trip in Jul 2012
    Jim
    GB

    Hotel Silken Puerta America - Madrid
    3.0 / 5
    Good
    "Not a great hotel for childs"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      5.0
    Not a child friendly Hotel, my daughter refused to go in the pool which was one of the main reasons we booked the Hotel. No English childrens television. When we ordered room sevice we were very diappointed. The staff at reception were very off hand. When I booked out the woman didn't come off the phone to someone else the whole time, which I thought […] was very rude. We were not made to feel welcome or important. This was the only Hotel which charged half price for Childs breakfasts the others just charged for me. Read more
    Genuine Expedia guest review
    Other trip
    Jul 25, 2012
    A Traveller
    GB

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Not just for the beautiful people"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is not only the party hotel it is a beautiful hotel. The first thing you notice is the lovely smell as you enter. Then it was the lifts on the outside of the building giving you a fantastic view of Madrid. After that it was how each lobby of each floor is different making it a great hotel to explore. Staff were very helpful and friendly.
    Genuine Expedia guest review
    Other trip
    Jun 25, 2012
    Didi
    GB

    Hotel Silken Puerta America - Madrid
    5.0 / 5
    Outstanding
    "Amazing hotel!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is definitely a 5 star. It's very unique and pictures do not do it justice,the attention they have payed to detail is amazing and the staff were helpful. Breakfast was overpriced but very nice. The bar staff are extremely friendly and the cocktails were amazing. I would DEFINITELY go back.
    Genuine Expedia guest review
    Other trip
    Jun 20, 2012
    A Traveller
    GB
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