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Hotel Silken Puerta America, Madrid

5 stars
Avenida de America, 41MadridMadrid28002Spain, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.3 / 5
Vibe
Awesome vibe
Service
Fantastic service
Amenities
Great amenities
Location
Location is ok
497See all 497 Hotels.com reviews
From 1,819 reviewsTripAdvisor Traveller Rating

Hotel Silken Puerta America, Madrid

Hotel Info: ‎866-539-8117‎

from $109
  • Zaha Hadid Space Club
  • Offer
  • Deluxe Room
  • Junior Suite
  • Deluxe Club
  • Executive Suite
  • Deluxe Double Room Single Use
  • Standard Double Room (Promotion)
  • Junior Suite Club

At a glance

Key facts

Hotel size

  • This hotel has 315 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is Noon
  • Express check-in/out
Airport shuttle service is available during limited hours. Contact the property in advance to get details. This property offers airport shuttle service during limited hours only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Free airport shuttle during limited hours *

Parking

  • Self parking *

Offsite

  • Free area shuttle

Also known as

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid

Policies

Additional policies and fees may apply when booking more than 9 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs EUR 22.35 per day

Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 11 for children (approximately)

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Pool sun loungers
  • Sauna
  • Nightclub
Working away
  • Business center
  • Meeting rooms 12
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2005
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

In addition to spectacular views over the city, on the 13th floor of the hotel guests may enjoy an area equipped with a heated pool, Scottish shower, Turkish bath and a gym.

Dining

Lagrimasn Negras - This fine-dining restaurant serves lunch and dinner. Reservations are required. Open select days.

MAD Restaurant - This restaurant serves breakfast, brunch, and dinner.

Hotel Silken Puerta America, Madrid’s small print

Also known as

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid

Policies

Additional policies and fees may apply when booking more than 9 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs EUR 22.35 per day

Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 11 for children (approximately)

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 497 reviews

Hotel Silken Puerta America, Madrid
Good3.0 / 5
Great concept but for 1-2 nights only
Hotel very slick, bar facility, pool/spa and breakfast first rate and fabulous fit-out of hotel. However, the room (Space Club By Zaha Hadid Room) whilst amazing to look at (and the bathroom/big soaking bath was amazing), the room as a whole was frustrating and impractical. For 1-2 nights it would be fine and novel but as we were there for 1 week it was simply too trendy with form ruling over substance. Very limited storage inc curving/sloping shelves which meant clothes slide off, gap behind bed (where pillows would drop down between bed and wall)and annoyingly overseas plug adaptors struggled to fit in the cut-out spaces in the bedside unit and desk tops. Equally, even the hotels own hotel iron plug would not fit in the cut-out spaces so I had to iron my shirt in the corridor! Wifi tad annoying as had to keep logging in through a less than slick system each time returning to hotel. I've stayed in circa 10 hotels in the last 2 months and this is the least user-friendly/most frustrating, BUT, if you are only going for 1-2 nights and practicality doesn't matter, then this hotel is fab with great modern room concepts and communal area/leisure facility areas and the Zaha rooms have AMAZING bath tubs!
7 night romance trip
Hotel Silken Puerta America, Madrid
Excellent4.0 / 5
Great place, no coffee and bad wifi
They need coffee available in the rooms and the wifi was terrible - finicky. The building, rooms, and service was excellent.
2 night trip with friends
Hotel Silken Puerta America, Madrid
Good3.0 / 5
Wrong room type assigned
We checked in around 1 PM because of our flight. We were assigned a room in sixth floor. The room was strange designed and the shower room is very small and you can not turn around. We were offered by upgrade option at Euro 40 to offer late check out at 2 PM and turn down service. We passed it. The experience was not comfortable. After we flied back to US and found out that the upgrade option was standard with deluxe club. We ordered deluxe club at higher price thru this site and hotel gave us regular deluxe room. Not sure it was which party's mistake. Avoid six floor if you can...Also, watch if front desk assign right room type for you since both deluxe room and deluxe club are 25 square meter...
1 night romance trip
Hotel Silken Puerta America, Madrid
Good3.0 / 5
Not worth its stars
The shuttle leaved just a few minutes before breakfast (which I paid for). Still they charged me 3.5 euros for a black coffee in the lobby before leaving as if I ordered a room service. They also charge 10 euros for a glass of Sangria. Since the hotel is quite far from the center you are left without many choices.
1 night trip
Hotel Silken Puerta America, Madrid
Outstanding5.0 / 5
Very modern, clean great staff
Stayed here for three nights. It was very modern....not really my taste but it was very clean and great staff. Only complaint was the bed was not comfortable. It was very low to the ground and too hard for my taste.
3 night romance trip

See all reviews

Hotel Silken Puerta America, Madrid

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