Copthorne Hotel London Gatwick - Crawley 51.1334, -0.12546

Stayed in this hotel in April and allocated a large, spacious, clean room but on just returning from another stay in August was allocated a small, pokey and dark room a long way from the main reception area. The main restaurant was also closed for a 2 week period during one of the busiest times of the year???!!! Very disappointed.

It would be great if you offer breakfast with the price and also the internet service

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The Copthorne was just what you wanted for an overnight stay - nice looking, comfortable and reasonably priced. The staff were friendly and helpful - even when we ended up changing rooms twice (don't ask - Mothers!). Our room was very spacious and comfortable, with tea and coffee provided, tv (whose remote control was a little oversensitive!) en suite bathroom with a lovely powerful shower and a separate dressing area with a mirror table with lights all around it. It was a very hot night and even though the windows were wide open it was still warm in the room, but they provided a fan so that was fine. We remembered to pick up towels from reception before heading for the pool (which is a trek) but if you don't you can get one there for £1. The pool is small and isn't supposed to have kids in after 6, but they let some of them stay, I'm not sure why. Sauna and steam were nice and relaxing. Had dinner at the Bistro - food very good, service slightly less so. Long corridors make trips to your room with luggage lengthy and I don't think there's a lift. Normally they charge £5 per night for parking but they didn't on this occasion as there was a wedding in the hotel.

Older hotel. No AC. Unsatisfied with evening staff

I loved this place! I hope I have to fly in or out of Gatwick again so that I have an excuse to stay here. The price was extremely reasonable, considering the historicity of the buildings and the beauty of the room. The hotel is built around a 16th century farmhouse, and preserves the look through much of the interior. We had a 'club king' room with a whirlpool tub, very fancy. Everything was lovely, except the prices & service in the pub.

A dreadful experience. Upon arrival the first challenge is finding a parking space because the hotel serves as a long-term parking facility to airport travelers. Your next challenge is finding the hotel lobby because they don't provide enough signage. If lucky enough to find the front desk you will be greeted by an unfriendly, cold desk cleark who will provide you with a key to an old, dark, poorly ventilated room with furnishings more than fifty years old. The phone system is likely as old as the furniture because the connection between my room and room service was fuzzy and garbled. On a positive note the individual who delivered my room service WAS friendly and helpful. The only other positive note is the hotel's proximity to London Gatwick, only a five minute drive.

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The Copthorne Hotel London Gatwick is on a beautiful site and appears to have been a very nice hotel at some time in the past. Our room had shabby looking scuffed furniture and poorly repaired grout in the bathroom. The faucet dripped in the tub and the air conditioning did not work in our room causing it to have a musty smell. (Since our flight was delayed we didn't arrive until about 2 AM and were leaving at 9 AM so we didn't have time to ask for repairs or a different room.)The room was a comfortable size, the bath linens were very nice, and the breakfast buffet was good.

Our room did not have air conditioning. The weather was cool, so this was not a problem, however, I have allergies and was worried about having the windows open. We were also on the ground floor, another reason to not want windows open.

.. avoid room 202, or any of the corridor opposite reception. We were kept awake until 1.30 am by a roudy crowd at the bar. We changed rooms the following day, and from then, it was fine.

We booked this stay as a relaxing night away, the hotel is excellent however it would have been nice if the car park was closer to the main reception area. The swimming pool and gym facilities were a 400m walk from the main reception and there is no access direct from the hotel so we ended up walking in the rain with our towels which you collect from the hotel reception, after the gym session you then have to return your wet towel to reception which was not elegant at all, also check when the gym classes are on as we arrived to use the pool and couldn't as there was a class on, most people booking this hotel will look to use the gym and pool so I was very disappointed. In the evening we had a relaxing glass of wine in the bar only for a large group of people as part of a corporate group to enter and as is normally the case they were enjoying the excellent bar facilities fully, so when we entered the restaurant we asked to be as far away from them as possible. A very good hotel with some minor flaws which is a shame as the service from the staff was excellent.

TV didn't work, room service was incorrect, no atmosphere, short staffed, breakfast massively overpriced (£15.95 even if you just had a bowl of cereal),

our last night of the trip and by far the best hotel. very accomodation staff, wonderful amenites (free mini bar/coffee in room, guest reception area w/ 24 hour coffee/juice, evening snacks and morning pastries)...beautifully done. A meal in the White Swan should not be missed! I would stay here again.

The hotel was very pretty historic hotel and in England a historic hotel mean there may not be a lift to the second floor due to reqirements to maintain the building in a historic fashion. The room and service were impeccable. Breakfast was on the pricey side for an English breakfast. There is a shuttle (you pay) bus to Gatwick which is nearby and at Gatwick there is rail or bus transportation to Heathrow Airport and all points in London.

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Nice hotel. Convenient to Gatwick Airport. Restaurant prices were unexpectedly high. Fitness center closed early.

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Comfortable hotel lobby etc. however room binder had a two week old menu in it from a former guest leaving doubts as to how often the room was really cleaned. Standard size room for that area of Britain. Gym/pool is detached from hotel - cold walk - and "hot" tub wasn't hot.

The hotel is lovely and the grounds are beautiful; biggest problem is there is not lift (elevator). Main restaruant was great. Bad thing is the shuttle from Gatwick Airport lists a schedule that is NOT what the hotel follows. Once you get there it is great and very convenient to Gatwick Airport.

Needs New Mattresses and Sheets!

Service was surprisingly poor. The front desk was efficient but not friendly - they didn't look at you when they spoke to you! I checked in and then realized that I had to replace my parking ticket. I went back to the front desk and to the same person and handed in my parking ticket. They responded by asking whether I was staying at the Hotel!!! The Lounge bar was a disaster because there wasn't any bar staff at hand. Even the waitress from the dining room had to queue for five minutes to get a drink for customers in the dining room. Unbelievable.