Nice hotel with a great restaurant right next door.Genuine Expedia guest review
"Friendly, helpful staff and nice room"
The desk staff was particularly friendly and helpful. Room was neat, clean and had ample linens. Breakfast was good for the room price. My only complaint was that I could not get the fan on the heating/air unit to turn off. The constant noise of the fan made the room less relaxing than it could have been.Genuine Expedia guest review
Excellent - friendly staff - customer service is most pleasant as it seems to be a 'thing go the past'. Look forward to my next visit May 2014Genuine Hotels.com guest review
"It needs updating but it will do"
The helpful and friendly staff make this hotel worth staying at. The pools is a plus during cooler weather since it is inside. Definitely needs esthetic updating.Genuine Hotels.com guest review
"near oaklawn park racetrack"
staff was very friendly, access to computer and printer was excellent and breakfast was very good. summary; i would definately stay there again!Genuine Expedia guest review
"Hotel close for business and leisure activities"
Hotel clean, staff helpful with city directions, two of the bed lamps didn't work- ask twice for assistance- sit in a partially dark room.Genuine Expedia guest review
"Good Hotel Overall"
Person at check in was super friendly. The rooms were nice. The only thing I would change would be the water pressure in the bathroom and the tub didn't drain well. Breakfast was pretty good. Had a nice pool and hot tub. Overall my stay was great.Genuine Hotels.com guest review
"Good choice for the money"
We only stayed one night because we were on a "pilgrimage'" but this was a great place--low cost, big room, updated bedding and furnishings. There was still some construction or renovation going on in the building, but it did not disturb us. I have never stayed on the first floor in a hotel and was a bit worried because the ice machine and pool was […] nearby, but we were pleasantly surprised how quiet it was in our room. Breakfast was free and included pre-made omelets, sausage and potatoes, also cereal, waffle machine and lots of fresh fruit. Coffee available all day in the lobby, and a small coffee machine in your room. Nice and I would definitely stay here again when I am in the area. Read moreGenuine Hotels.com guest review
"Ok on location"
No cleaning after 1st day, room phone didn't work, tub wouldn't drain, no clean towels after 1st dayGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Hot Springs, AR Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
We stayed 3 nights in March. Check in went smoothly. Rooms were very clean and comfortable. The lady preparing breakfasts went above and beyond to make our stay great. Day of check out my son was very sick, hotel staff shared their concern and kept our room avail. in case he was admitted to hospital. Will definately stay again.Genuine Expedia guest review
The staff was so friendly. The rooms were comfortable and clean. I would stay their again anytime.Genuine Hotels.com guest review
The hotel was located in an area with various eating establishments and was not far from attractions.. The room was clean and attractively decorated. The staff were friendly and helpful. Our only complaint would be that the swimming pool area was very noisy. Even with a few children there was too much echo. Also there was a lock on the door going to […] the pool, but it did not work.. Read moreGenuine Hotels.com guest review
"Clean motel and close to racetrack and food"
I booked 2 rooms with queen beds, both rooms had one bed each that had problems with them. One had a hole in the middle and the other bed had somesort of problem down the middle of bed. Like it was broken and put back together. Beds were real hard. Hot tub was too hot to use, couldn't turn down the temperature, was told a tech had to be called to fix […] it. Was there 3 days and never got it fixed. Hot breakfast bar was a huge disappointment. I even called to see what they would have, and was told it would have meat on it. First day it just had sausage patties and a biscuit, no gravy. Second day it had an egg and cheese omlette and potato wedges, no meat. Third day it had chicken patties with gravy. I asked the lady in charge and she said they can change the menu whenever they want. Very disappointed, bait and switch. For what I paid for the 2 rooms, I really wanted a good breakfast, just didn't get it. Staff was great otherwise and very helpful. Read moreGenuine Expedia guest review
good place to stay Room was clean and comfortableGenuine Expedia guest review
The hotel seemed clean and nice. The staff was friendly. However, we found dirty sheets stuffed in the sofa sleeper of our room and the drain in the tub was stopped up. When showering, the water wouldn't drain and accumulated up to your ankles. :-(Genuine Hotels.com guest review
all GOOD!Genuine Hotels.com guest review
"Couldn't have made a better choice!"
Our stay here was wonderful. Quick check-in & check-out, comfortable bed, great service & location. We highly recommend this hotel & will definitely be back!Genuine Hotels.com guest review
"Only one complaint...."
I had an enjoyable stay. The staff was both friendly and helpful. My only complaint, if you can call it that, was that the mattresses in the room seem to be a bit on the older side. Other than that one little thing, it was a perfect stay!Genuine Hotels.com guest review
"Great place to stay"
This is my second stay at a Country Inn with good reviews to report. The only thing to report would be the missing desk chair, other than that I would recommend this Hotel.Genuine Expedia guest review
"Very very nice people."
Very nice check in lady recommend resturant next door that gave a discount. Good breakfast Will stay here again.Genuine Expedia guest review
Stayed two nights. Nice room, friendly staff, they recommended eating at the Blue Monkey got 10% off order.Genuine Hotels.com guest review
"Quiet, comfortable stay"
Lovely place. Friendly staff and so quiet I thought I was the only one there.Genuine Hotels.com guest review
Was nice place close to mall with eating place next doorGenuine Expedia guest review
we liked our stay. Was a last minute stay and we were nicely surprised by the price and the quality.Genuine Hotels.com guest review
The hotel was very clean and a comfortable place. The staff was wonderful. I would certainly stay again.Genuine Hotels.com guest review
"Nice place to stay, near race track and downtown."
Air unit did not work properly. Comforter was too hot and sheet was too cool. Hard to sleep like that. Otherwise, a pleasant stay.Genuine Expedia guest review
"A good night's rest"
We were just in town for one night and needed a clean, comfortable bed. We found a great price at Hotels.com and were very satisfied with the room. All the staff we encountered were friendly. Our room was very clean - bed comfortable; Easy to get to; Nice hot breakfast bar in the morning.Genuine Hotels.com guest review
Great hotel for the money. Good breakfast comfortable bed clean room only problem was some dirt in the ice from the ice machine. Overall great experience. Very friendly staffGenuine Hotels.com guest review
"Best Hotel Stay"
This was probably my best hotel stay EVER! The staff was friendly. The room was CLEAN. The bed was comfortable, and I was able to get a good night's sleep. The breakfast was great...Chicken, biscuits, gravy, fresh fruit, canned fruit, cereal, pastries, waffles. Will definitely stay here again when I travel to Hot Springs. The location was convenient, […] and the surrounding neighborhood was clean. Read moreGenuine Hotels.com guest review
The hotel was nice, quiet, and clean. Good amenities and breakfast. The only negative was the mattress. It was one of the most uncomfortable beds I have slept in at a hotel in a long time.Genuine Hotels.com guest review
The hotel was very nice. The front desk clerk was very professional. The room was clean. We were close to everything including Bathhouse Row.Genuine Hotels.com guest review
"nice hotel close to racetrack"
I was impressed with their cleanliness and it was close to the track and restaurantsGenuine Expedia guest review
Very niceGenuine Hotels.com guest review
"Would highly recommend this hotel"
The staff is wonderful, friendly and professional. Our room was extremely clean. We enjoyed the pool and spa, the fitness room, the complimentary breakfast and the hot coffee available at the front desk 24 hours a day. The only negative I can say is the beds could be more comfortable and wish the pillows were larger. Overall, a great experience.Genuine Hotels.com guest review
"Great value and location for Hot Springs!"
We were surprised by how similar our room was to several 4 star hotels we've stayed in that were double the cost. The room was a nice size and had all of the amenities such as hair dryer, wireless, etc. The hotel location was near numerous restaurants. The only negative for us was that there were limited healthy breakfast foods.Genuine Hotels.com guest review
This was a great place to stay. Everything was located near by and very convenient. The only down side was the fact that they had the stairs blocked off for renovations. Will definitely be staying again.Genuine Hotels.com guest review
Friendly staff, Clean rooms, great service.Genuine Hotels.com guest review
Bed was too hard. Everything else was fine.Genuine Hotels.com guest review
I liked everything about my stay. Most of all the staff, they were very friendly, personable, helpful and easy to talk with.Genuine Hotels.com guest review
"was a good night"
Breakfast was pretty good, and the indoor pool was great kids loved it. Would stay there againGenuine Hotels.com guest review
"Excellent Value--close to excellent restaurants"
Excellent--very conveniently located to downtown and other sitesGenuine Hotels.com guest review
"Very conveniently located"
The room was extremely small and very noisy ( located right next to the elevator). The staircase was blocked off, and the elevator out if service. Personnel were very helpful and courteous. Breakfast service was adequate. Television service completely unsatisfactory.Genuine Hotels.com guest review
Breakfast was excellent as we'll as the entire experience.Genuine Hotels.com guest review
The room was ok. I was disappointed in that the room was so small.Genuine Expedia guest review
"Great hotel for great price!"
Rooms were clean, jacuzzi and indoor pool were heated nicely, service was wonderful, breakfast was great! We even left some things of value in our room after we had checked out accidentally and the maid staff found us while we were eating breakfast and returned them. I really appreciate their honesty!Genuine Hotels.com guest review
"An excellent hotel choice for Hot Springs"
We have stayed at this hotel before and each time we have been very pleased. The hotel staff could not be any friendlier and courteous. We were greeted when we arrived at 10 PM by the front desk clerk. She went out of her way to make sure we had everything that we might need. We were also greeted by freshly baked chocolate chip and white chocolate macadamia […] nut cookies. There was also hot coffee and tea. My wife and I took our luggage to the room and came back to the lobby for a hot beverage and cookies. We enjoyed the hot tub and the indoor pool as well as the exercise room. The computer at the front of the hotel was conveniently located and was useful in researching Thanksgiving sales and checking our Email. The breakfast was very good with different hot items available each morning and continuously stocked so each person had a choice of breakfast items. We will return to Hot Springs and this hotel will be our first choice. Read moreGenuine Expedia guest review
The folks at the front desk were probably the most friendly people we've ever met at a hotel. Very clean place, comfortable beds, nice pool, definitely will stay with them every time we're in hot springs.Genuine Hotels.com guest review
Breakfast could use a little work but overall it is a very nice hotel. Service, cleanliness and comfort were excellent. I'll stay there again.Genuine Hotels.com guest review
"Nice. Easy to find and close to roadways."
Nice room. Pleasant staff. Clean. Breakfast was more of a 'continental' nature than 'hot breakfast' in my opinion, but nothing major or glaringly bad. Would stay again.Genuine Expedia guest review
"Nice, new hotel."
Everything was terrific during our stay. Breakfast was good, rooms were clean and new.Genuine Hotels.com guest review
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