Holiday Inn Express St. Louis West - O'Fallon - O'Fallon

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I have stayed at this particular hotel several times and I really enjoy it each time. I have stayed in the king suite each time and it is very nice. I like how the bedroom has it's own door to separate it from the sitting area. There is also a fridge and a microwave in the room. The pool and hot tub are nice. Staff is friendly. The bed is huge, and […] is definitely one of the most comfortable beds I have slept in. The free breakfast is also very good and includes real breakfast food, not just bagels and cereal like some other hotels. I will definitely stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

would never stay at this hotel ever again. the pool had mold growing in the area, hotel room door lock was hanging off the wall, toliet did not flush, door knob was hanging off bedroom door, hairs in the bathtub and sink, and lastly breakfast sandwiches left in the in the fridge. do not stay there.

Genuine Hotels.com guest review

ARRIVED EARLY, THE CLERK SAID THE ROOMS MAY NOT BE READY YET. SHE CHECKED AND FOUND ONE JUST FINISHED. WENT TO THE ROOM, IT WASN'T WHAT I RESERVED. BUT IT WAS VERY NICE. WENT BACK TO THE DESK AND THE CLERK SAID THOSE ROOMS WOULDN'T BE READY FOR ANOTHER HOUR. I SAID I WOULD LEAVE TO PAST THE TIME.SHE TOOK OUR LUGGAGE AND KEPT THEM IN THE OFFICE AND SAID […] WE WILL GET THAT ROOM WHENEVER WE RETURN. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overpriced. Have higher expectation of Holiday Inn Express hotels. Reminded us more of a low end Extended Stay Hotel. Two tvs in the room and not programmed. Channels not identified and channels did not match each other... what was on one TV not the same on the other TV. Missed one of our favorite programs that we were looking forward to watching. When […] we called front desk they didn't know what HDTV meant. Bed not comfortable. Breakfast less than satisfactory. Read more

Genuine Expedia guest review

Compared to other Holiday Inn Express' we've stayed at - this one was dissapointing. The room wasn't filthy but not as clean as expected(the air/heat vent was disgusting) and and there was a sports team on the same floor which made sleeping difficult and nothing was done about it. But, the breakfast buffet was good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was placed in a smoking room and it was very disturbing. I have never smoked and my profile definitely did not indicate. The hotel did change the next night. I was not comfortable with dogs in the building as their appeared to be many. The location to my event was good.

Genuine Hotels.com guest review

Customer service was one of the best I've encountered travelling. Hotel condition was above average, room was above average. One of the two best Holiday Inn Express I've stayed in. The other one is in Grand Forks, ND

Genuine Hotels.com guest review

We booked a non-smoking room but we were given a smoking room that smelled horrible. Our clothes smelled like smoke the next day. It was late at night when we checked in so if I had the choice I would have gone to another hotel. However, I must say, the hotel staff did give us a $50-something refund which I still have to check that we received.

Genuine Hotels.com guest review

Very nice hotel a lot of restaurants less than a mile away. Pharmacy also near . Excellent Breakfast. Great Staff

Genuine Hotels.com guest review

Hotel experience was good. Only issue we had was that they didn't stock our room with enough towels for everyone, but we can easily ask for that.

Genuine Expedia guest review

The room was not vacuumed thoroughly. There were Cheerios and a pair of sunglasses next to one of the beds in clear view. The ice machine and all vender machines on 1st floor were out of order. The continental breakfast was out of everything by 8:45 am and the juice machine was empty without anyone willing/able to change out the boxes for more juice. […] The refrigerator that holds milk, hard boiled eggs, was locked and when asking for assistance to get milk out of it, the kitchen assistant said the milk inside was spoiled. I chose this hotel for the breakfast, so I wouldn't have to take my 2&3 year old to a restaurant for breakfast. Unfortunately that didn't work out and I spent a nice amount of money for my room (which should come with breakfast) and ended up having to pay for breakfast somewhere else before starting our day at six flags. More or less, the upkeep of this hotel was very bad. On a positive note, the bed was comfortable and the shower wasn't too cold. I enjoy doing business with holiday inn express but this experience was the worst. Read more

Genuine Expedia guest review

Overall we were happy with the hotel. The breakfast was good and the room was nice. There was still coffee in the coffee pot from the guest before and it was a little dusty on some of the ledges, but it was not that big of a deal. the king suite had two separate rooms, with two TVs and a nice kitchette and bathroom

Genuine Hotels.com guest review

Good clean hotel, it was a great stay.

Genuine Hotels.com guest review

Front desk employee was very helpful. Offered to print out directions to locations we were planning to visit. Gave excellent recommendations for restaurants in the area. Excellent customer service.

Genuine Hotels.com guest review

Hotel located in beautiful scenic area, extremely clean and wonderful staff.

Genuine Hotels.com guest review

The hotel was fantastic. there was one minor problem with our room but the staff took care of it immediately. they were very friendly and the hotel was very clean. they were doing some repair on the ceiling in the indoor pool but it was well sectioned off. The complimentary breakfast every morning was very good. it was much more than the usual toast […] and cereal. there was a good variety that was kept stocked and fresh the whole morning Read more

Genuine Hotels.com guest review

We have not stayed in a Holiday Inn Express for quite a while and this was an excellent way to return to the HI family. This hotel is clean and neat and our stay was great. It is in a good location that is easy to find. The staff we met were all helpful. The room was clean and the bed was good. Breakfast was also good. In short, this was a good night's […] stay on a long trip and we will return. Read more

Genuine Hotels.com guest review

One of the beds (double queen room) had such a dip in the middle of it, that it caused us to roll into each other constantly during the night/compensate by being on the edge and not be all that comfortable. (We ended up swapping with our daughter the next night) Pool towels were always out. Had to ask for them multiple times. The breakfast on Monday […] was far better than Sunday (bacon was awful on Sunday). Stayed at this hotel last May and it was still a decent stay, but the bed was horrid. Read more

Genuine Expedia guest review

My daughter and I stayed here for one night and it is a very pleasant hotel with a nice pool area and a great breakfast in the morning. I only wish there had been a fridge/microwave in the room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The last time we stayed there the room was NOT clean, no one made bed etc. This time, the room was dirty; the floor corners especially in the bedroom looked as though you could plant a garden in there. The door between the bedroom and living area was very dusty-especially behind the door. The furniture in the bedroom was dusty, you could write your […] name in the dust on the t v area. The door to the bathroom had "runs" and drips down it, and the tub was obviously NOT clean. We gave the place a second chance because it was close to relatives who live there. We will NOT stay there again. The halls had not been clean and the stair wells were filthy; looked as though it had not been cleaned in weeks! Read more

Genuine Hotels.com guest review

I thought this was a great hotel and would definitely stay again! Only negative was that continental breakfast wasn't ready early enough for us...we had to leave by six and it wasn't available till later..:( Otherwise, nice, clean and quiet! Very comfy beds and pillows!

Genuine Expedia guest review

We had a very nice stay. The staff was friendly and the beds were sooo.. comfortable. Thanks!

Genuine Hotels.com guest review

Upon arrival the room was so cold that you could hang meat. The cover consisted of two extra large sheets -king size-- with a comforter to fit a double size bed in the middle on a king size bed; therefore, the comforter (warm cover) didn't cover people in the bed. The room was not cleaned, bed made or fresh towels provided after the first night. The […] back of the door that went into the bedroom was very dusty. Other than that the room was great...just that "somebody" in housekeeping did not do their job. Read more

Genuine Hotels.com guest review

Was close to every kind of eating establishment you could want. We were just on our way somewhere else and the it was easy to find off the interstate. The hotel was clean and looked new.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had the spa room, very clean, comfortable. The evening front desk ladie very very pleasent The day cjerk was not helpful when I needed a reciept, needs people skills

Genuine Hotels.com guest review

Great hotel. Nice free and hot breakfast.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Clean, quiet room. Great hot breakfast

Genuine Hotels.com guest review

I had a great experience. The staff was very curtious and did everything possible to make my stay more enjoyable. The location is great, and is in a very nice surrounding town. The complimentary breakfast was a lot better than I expected it to be.

Genuine Expedia guest review

The staff was exceptionally nice. The room was nice carpet could have been vacuumed a little better...but overall very nice. The bathtub had a drain problem, but it didn't take away from the overall quality of the hotel.

Genuine Hotels.com guest review

Front desk was very helpful, decent hotel with good breakfast and lower rate. Not lot of restaurants around, but Ruby Tuesday and Cracker barrel is at walking distance. Downtown St. Louis is almost 25 miles away. Highly recommend for families looking for lower rates than St.louis

Genuine Hotels.com guest review

Great hotekl in great area. Looks like a fairly new suburb

Genuine Expedia guest review

This hotel was wonderful. The room was great, the breakfast was amazing and fresh chocolate chip cookies in the lobby. If you need a place to stay in the O'Fallon area you should give this hotel a try. Pool area and Spa are very nice and clean. Great Hotal will stay again!

Genuine Hotels.com guest review

Room and overall hotel were very clean. Location right off I-64 and convenient easy travel to all the locations in St Louis. Will definitely stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff and stay was absolutely wonderful. The free hot breakfast was great and I would definately stay again. Thanks

Genuine Hotels.com guest review

Price was right for the three suites we reserved for our families. Unfortunately the furniture was in need of upgrading, there was inadequate lighting in the sitting area which made the room appear dingy and impossible to ready by and the cleaning staff missed a discarded bottle behind a table and the ledge around the sink had such a thick layer of […] dust that it appeared dark. The bathtub was dark on the bottom from not being properly cleaned. All in all, a very dissappointing 2 night stay. Read more

Genuine Hotels.com guest review

This hotel was very nice from the room to the breakfast. This hotel gets an A+.

Genuine Hotels.com guest review

Great hotel, clean, nice people, plenty of choices for breakfast and the beds were comfortable, this is the hotel of choice for this area.

Genuine Expedia guest review

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Genuine Hotels.com guest review

great for kids. Loved the pool.

Genuine Expedia guest review

We loved our stay here, the rooms were clean and comfortable. The pool was refreshing and well stocked with pool towels. Breakfast was GREAT, the food was delicious, warm and well varied. The staff was friendly and very helpful. We will definately stay here again.

Genuine Hotels.com guest review

We were very pleased with the hotel. We used their laundry facilities and after we had washed everything we discovered the dryer was out of order. When I went to the front desk she offered to dry our clohes in their commercial dryer. Fifteen minutes later they were dry!!! Very nice hotel we would stay there again!!!

Genuine Hotels.com guest review