All hotels in O'Fallon, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1175 Technology Dr, O'Fallon, MO, 63304, United States of America, ‏‎855-239-9222
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3.8 / 5Good

Score breakdown (from 78 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.7
  • Neighborhood
    4.4
2.0 / 5Fair
"Not very pleased"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The room was not vacuumed thoroughly. There were Cheerios and a pair of sunglasses next to one of the beds in clear view. The ice machine and all vender machines on 1st floor were out of order. The continental breakfast was out of everything by 8:45 am and the juice machine was empty without anyone willing/able to change out the boxes for more juice. The refrigerator that holds milk, hard boiled eggs, was locked and when asking for assistance to get milk out of it, the kitchen assistant said the milk inside was spoiled. I chose this hotel for the breakfast, so I wouldn't have to take my 2&3 year old to a restaurant for breakfast. Unfortunately that didn't work out and I spent a nice amount of money for my room (which should come with breakfast) and ended up having to pay for breakfast somewhere else before starting our day at six flags. More or less, the upkeep of this hotel was very bad. On a positive note, the bed was comfortable and the shower wasn't too cold. I enjoy doing business with holiday inn express but this experience was the worst.
Genuine Expedia guest review
Other trip Jul 24, 2012
Chris and Kelly
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall we were happy with the hotel. The breakfast was good and the room was nice. There was still coffee in the coffee pot from the guest before and it was a little dusty on some of the ledges, but it was not that big of a deal. the king suite had two separate rooms, with two TVs and a nice kitchette and bathroom
Genuine Hotels.com guest review
1 night trip Jul 7, 2012
A Traveler
US
5.0 / 5Outstanding
"vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good clean hotel, it was a great stay.
Genuine Hotels.com guest review
1 night trip Jun 27, 2012
sean
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk employee was very helpful. Offered to print out directions to locations we were planning to visit. Gave excellent recommendations for restaurants in the area. Excellent customer service.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel located in beautiful scenic area, extremely clean and wonderful staff.
Genuine Hotels.com guest review
1 night trip Jul 2, 2012
Melissa O.
US
5.0 / 5Outstanding
"Best breakfast we have ever had at a hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was fantastic. there was one minor problem with our room but the staff took care of it immediately. they were very friendly and the hotel was very clean. they were doing some repair on the ceiling in the indoor pool but it was well sectioned off. The complimentary breakfast every morning was very good. it was much more than the usual toast and cereal. there was a good variety that was kept stocked and fresh the whole morning
Genuine Hotels.com guest review
2 night family trip Jun 29, 2012
Kris
US
5.0 / 5Outstanding
"I DID stay in a Holiday Inn Express last night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We have not stayed in a Holiday Inn Express for quite a while and this was an excellent way to return to the HI family. This hotel is clean and neat and our stay was great. It is in a good location that is easy to find. The staff we met were all helpful. The room was clean and the bed was good. Breakfast was also good. In short, this was a good night's stay on a long trip and we will return.
Genuine Hotels.com guest review
1 night trip Jun 27, 2012
Alan
US
4.0 / 5Excellent
"Great Hotel - but some issues with this stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
One of the beds (double queen room) had such a dip in the middle of it, that it caused us to roll into each other constantly during the night/compensate by being on the edge and not be all that comfortable. (We ended up swapping with our daughter the next night) Pool towels were always out. Had to ask for them multiple times. The breakfast on Monday was far better than Sunday (bacon was awful on Sunday). Stayed at this hotel last May and it was still a decent stay, but the bed was horrid.
Genuine Expedia guest review
Other trip Jun 6, 2012
Jason
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip with friends Dec 19, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
gina
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Nov 13, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jun 17, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Feb 21, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Feb 3, 2014
Lori Williams
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Feb 3, 2014
Lori Williams
US
4.0 / 5Excellent
"Holiday"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 27, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Nov 28, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Jul 27, 2013
Crystal
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Jul 4, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip May 5, 2013
jenny
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip May 4, 2013
jenny
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Apr 27, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Business trip Mar 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Oct 3, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night family trip Jul 3, 2014
A Traveler
IE

TripAdvisor reviews for Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon

Overall rating:Based on 82 traveler reviews

Most recent traveler reviews:

Overall Rating
"Always Good for Me"
05/19/15 Steve G Ft Hood, TX
This is the second time I've stayed at this hotel for an extended time. The staff is always friendly and professional and makes sure my needs are met. The room on both occasions was clean and accommodating. Located near main highways its close to many food locations. They were doing extensive remodeling my last time there but only when it wasn't an inconvenience to the guests. Breakfast was good and my only annoyance was with inconsiderate guests. Overall a great place and will return again.
Overall Rating
"Under Construction but a good stay"
05/13/15 AThena53 Kansas City, Missouri
My husband and I arrived at the hotel after a 10-hour drive from Atlanta, ending with terrible road congestion due to a stalled car on the bridge. It didn't help that I'd mistakenly booked our prepaid reservation for the wrong night (through Orbitz) and it was non-refundable. Fortunately the hotel had one room left- a King Suite. We took it. The room wouldn't qualify as a "suite" by any reasonable definition other than a little extra space and a side chair but it was clean and pleasant. I'd ask for a room on the other side of the hotel; ours was facing the highway and you could hear the drone of highway traffic all night. There's a decent selection of places to eat close by; we picked up a pizza at Fox's and enjoyed it in the room. It's close enough that you could walk it but the pizza would get cold on the way back! I tried the gym and although the machines were fine there was ZERO air circulation and no fans around. This causes Ladies Over a Certain Age to sweat profusely and it was so uncomfortable I went out for a run instead. The hotel is being renovated and the lobby was a bit of a maze, but the room was fine. Either our room had already been renovated or it was in pretty good shape from the last renovation. The site I used to make the reservation described the breakfast as "Continental" but that was an understatement; there were plenty of hot foods including pancakes and eggs, and a good selection of other items such as cinnamon rolls, hard-boiled eggs and bananas. We'd stay there again but on the other side of the hotel.
Overall Rating
"Gorgeous rooms"
04/12/15 Greg_Dianne_Mc Normal, Illinois
We didn't know what to expect when we pulled off the freeway and drove up to this hotel. We'd booked ahead and were starting to worry since it was kind of in a remote location. The lobby was pretty standard, but when we checked into our room we were immediately happy with the decision to stay here. The rooms have all undergone a recent upgrade and our room was very nicely appointed. The reading lamps on the headboard were something new we hadn't seen at the other HIE we've visited. The staff gave us directions on how to get to a restaurant we'd picked from their list of nearby places. We had a comfortable, quiet night. The breakfast area was perhaps the smallest one I've ever seen at a hotel in this range. But the food was good nonetheless.
Overall Rating
"Nice Hotel"
03/16/15 Lynn H Rogers, Arkansas, USA
Renovations almost complete. Very clean rooms. Friendly staff. Noon checkout is nice. Would recommend. Close to highway and also to an airport. Free USA Today newspaper and free breakfast. Comfortable beds in the long room as well......
Overall Rating
"Ignore the mess"
02/17/15 Candyman5000 Monett, Missouri
When you clean up your house, isn't it a mess in the process? That's what's happening at this Holiday Inn Express. So there's some particle board (ordered painted by the GM, just to keep it as nice as possible), and some plastic sheeting?? Get over it! Walk thru the temporary space to get to your wonderfully appointed room after visiting with the kind, professional staff. They all know it's not 100% perfect and don't need to see negative reviews or hear guests' complaints because something isn't just right. Your room, the service, breakfast, other amenities will all surpass your expectations. Enjoy the shower, eat a cinnamon roll, take a nap, then show your appreciation. And check them out later this spring. We'll all be amazed! Note: I am NOT an IHG employee!
Overall Rating
"just wrapping up renovation PERFECT"
02/11/15 steve r Milford, Michigan
near the end of renovation. I stayed in fresh room---NICE. Desk team upgraded me, perfect. Nice friendly service. piple of fresh cookies every night, what else can you ask for. Room updates are nice. Will stay again
Overall Rating
"Newly remodeled very nice rooms"
11/18/14 Donna D New Florence
Was booked with with a group discount for my son's team. Had a great experience. The hotel was very clean and looked newly remodeled. Rooms were comfortable for 3 adults and 1 child to sleep. Breakfast was well stocked. Rooms were quiet and didn't hear any noises from other guests.
Overall Rating
"Great rooms, pet friendly, kid friendly"
11/16/14 TimK7700 Prairie Vilage, KS
Sizable group of rooms booked- checkin on time, rooms were REALLY nice, fresh decor. Youth hockey team in town and staff made us feel at home. Joni was great to work with for group sales. Breakfast had a bunch of choices... Didn't have time to use pool or fitness center. Would go back!!
Overall Rating
"Nice Business Stay"
11/06/14 Chris F Delafield, Wisconsin
Just stayed 2 nights at the Holiday Inn Express & Suites, very nice hotel. The best part was the surprise of opening the door to my king bed room and finding a hot tub in the room, made for a very relaxing stay. The breakfast, as always with Holiday Inn Express was fresh and a great start to the day. The hotel was under renovation, but it was very hard to tell as it was extremely clean and well maintained. Staff was very courteous and professional. Would definitely recommend.
Overall Rating
"Comfortable, cleaning staff need help"
08/07/14 LetoSebastion St. Robert, MO
We were attending a horse show at the National Equestrian Center and the hotel was convenient. We liked the room and it was indeed comfortable, unfortunately it appeared that the cleaning staff were not doing their best work. Coffee pot still had grounds in it, there was mold at the top of the shower curtain. We stayed two nights so when we returned at the end of the day it appeared the cleaning crew had rushed through the room. Coffee pot had not been cleaned "again" beds not properly made and apparently there was no time to vacuum. The staff was friendly and apologetic when we mentioned it at check out but it makes me hesitant to stay again in the near future. I know it sounds a little picky, but I expect more from a Holiday Inn express in this part of O'Fallon / St. Louis. Overall the stay was fine, however if the room had been cleaner it could have been excellent.
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