"I DID stay in a Holiday Inn Express last night"
We have not stayed in a Holiday Inn Express for quite a while and this was an excellent way to return to the HI family. This hotel is clean and neat and our stay was great. It is in a good location that is easy to find. The staff we met were all helpful. The room was clean and the bed was good. Breakfast was also good. In short, this was a good night's […] stay on a long trip and we will return. Read moreGenuine Hotels.com guest review
"Great Hotel - but some issues with this stay"
One of the beds (double queen room) had such a dip in the middle of it, that it caused us to roll into each other constantly during the night/compensate by being on the edge and not be all that comfortable. (We ended up swapping with our daughter the next night) Pool towels were always out. Had to ask for them multiple times. The breakfast on Monday […] was far better than Sunday (bacon was awful on Sunday). Stayed at this hotel last May and it was still a decent stay, but the bed was horrid. Read moreGenuine Expedia guest review
"great location and facility"
My daughter and I stayed here for one night and it is a very pleasant hotel with a nice pool area and a great breakfast in the morning. I only wish there had been a fridge/microwave in the room.Genuine Hotels.com guest review
The last time we stayed there the room was NOT clean, no one made bed etc. This time, the room was dirty; the floor corners especially in the bedroom looked as though you could plant a garden in there. The door between the bedroom and living area was very dusty-especially behind the door. The furniture in the bedroom was dusty, you could write your […] name in the dust on the t v area. The door to the bathroom had "runs" and drips down it, and the tub was obviously NOT clean. We gave the place a second chance because it was close to relatives who live there. We will NOT stay there again. The halls had not been clean and the stair wells were filthy; looked as though it had not been cleaned in weeks! Read moreGenuine Hotels.com guest review
I thought this was a great hotel and would definitely stay again! Only negative was that continental breakfast wasn't ready early enough for us...we had to leave by six and it wasn't available till later..:( Otherwise, nice, clean and quiet! Very comfy beds and pillows!Genuine Expedia guest review
"Holiday Inn Express St Louis West - O'Fallon"
We had a very nice stay. The staff was friendly and the beds were sooo.. comfortable. Thanks!Genuine Hotels.com guest review
"Holiday Inn Express St. Louis West - O'Fallon"
Upon arrival the room was so cold that you could hang meat. The cover consisted of two extra large sheets -king size-- with a comforter to fit a double size bed in the middle on a king size bed; therefore, the comforter (warm cover) didn't cover people in the bed. The room was not cleaned, bed made or fresh towels provided after the first night. The […] back of the door that went into the bedroom was very dusty. Other than that the room was great...just that "somebody" in housekeeping did not do their job. Read moreGenuine Hotels.com guest review
"Uncomfortable and inconvenient"
03/26/15 gemini777 Collinsville, Illinois
I have stayed at this hotel several times and an update of rooms and policy is sorely needed. The location is near the highway and the front desk staff is friendly. The rooms are spacious but many items in the room are old and need a thorough cleaning or replaced. The mattress was too soft from overuse and creaky. The pillows are lumpy and no longer firm as stated on the pillow case. The top of the wooden headboard was separating from the bottom piece. The towels are no longer white but a too often used dinghy color and the shower head was in the beginning stages of mold growth. The pool hours are very inconvient for business guess. The pool opens at 8a. As a business traveler,I usually have meetings at 8 or 9am. Most hotel pools open at 6 or 7am so that early risers can have access for exercise. The hotel hot tub was also down with a small amount of disgusting green water still present. This used to be a nice convenient hotel for business travelers. I hope this hotel takes some time to update their rooms and amenities.
03/16/15 Lynn H Rogers, Arkansas, USA
Renovations almost complete. Very clean rooms. Friendly staff. Noon checkout is nice. Would recommend. Close to highway and also to an airport. Free USA Today newspaper and free breakfast. Comfortable beds in the long room as well......
"Ignore the mess"
02/17/15 Candyman5000 Monett, Missouri
When you clean up your house, isn't it a mess in the process? That's what's happening at this Holiday Inn Express. So there's some particle board (ordered painted by the GM, just to keep it as nice as possible), and some plastic sheeting?? Get over it! Walk thru the temporary space to get to your wonderfully appointed room after visiting with the kind, professional staff. They all know it's not 100% perfect and don't need to see negative reviews or hear guests' complaints because something isn't just right. Your room, the service, breakfast, other amenities will all surpass your expectations. Enjoy the shower, eat a cinnamon roll, take a nap, then show your appreciation. And check them out later this spring. We'll all be amazed! Note: I am NOT an IHG employee!
"just wrapping up renovation PERFECT"
02/11/15 steve r Milford, Michigan
near the end of renovation. I stayed in fresh room---NICE. Desk team upgraded me, perfect. Nice friendly service. piple of fresh cookies every night, what else can you ask for. Room updates are nice. Will stay again
"Newly remodeled very nice rooms"
11/18/14 Donna D New Florence
Was booked with with a group discount for my son's team. Had a great experience. The hotel was very clean and looked newly remodeled. Rooms were comfortable for 3 adults and 1 child to sleep. Breakfast was well stocked. Rooms were quiet and didn't hear any noises from other guests.
"Great rooms, pet friendly, kid friendly"
11/16/14 TimK7700 Prairie Vilage, KS
Sizable group of rooms booked- checkin on time, rooms were REALLY nice, fresh decor. Youth hockey team in town and staff made us feel at home. Joni was great to work with for group sales. Breakfast had a bunch of choices... Didn't have time to use pool or fitness center. Would go back!!
"Nice Business Stay"
11/06/14 Chris F Delafield, Wisconsin
Just stayed 2 nights at the Holiday Inn Express & Suites, very nice hotel. The best part was the surprise of opening the door to my king bed room and finding a hot tub in the room, made for a very relaxing stay. The breakfast, as always with Holiday Inn Express was fresh and a great start to the day. The hotel was under renovation, but it was very hard to tell as it was extremely clean and well maintained. Staff was very courteous and professional. Would definitely recommend.
"Comfortable, cleaning staff need help"
08/07/14 LetoSebastion St. Robert, MO
We were attending a horse show at the National Equestrian Center and the hotel was convenient. We liked the room and it was indeed comfortable, unfortunately it appeared that the cleaning staff were not doing their best work. Coffee pot still had grounds in it, there was mold at the top of the shower curtain. We stayed two nights so when we returned at the end of the day it appeared the cleaning crew had rushed through the room. Coffee pot had not been cleaned "again" beds not properly made and apparently there was no time to vacuum. The staff was friendly and apologetic when we mentioned it at check out but it makes me hesitant to stay again in the near future. I know it sounds a little picky, but I expect more from a Holiday Inn express in this part of O'Fallon / St. Louis. Overall the stay was fine, however if the room had been cleaner it could have been excellent.
"Comfy, courteous, and delicious!"
08/02/14 italnbull Iowa
We stayed her on the first night of our drive to NC. Our room was very clean, the staff on 8/1-8/2 were so courteous and friendly, and the breakfast is delicious and fresh. A special breakfast staff and front desk staff that are so very customer friendly.
"Great location, nice property"
This is easy on and off the highway. The property has a very nice indoor pool and hot tub. The bonus is the Stay Bridge next door has sharing privileges so you can also use their outdoor pool which was very warm. The room was clean and comfortable but the stair ways looked like they hadn't been vacuumed in a while. The staff was super helpful and friendly. I would stay again.
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