All hotels in Orlando, Florida, United States of America
1 room, 2 adults
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304 W Colonial Drive, Orlando, FL, 32801, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 681 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.5
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5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome location and really friendly staff...
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for the 5* review! We appreciate you taking time to tell us about how much you liked the location and our friendly staff. Sincerely, James M. Guest Service Manager
1 night trip with friends Jun 27, 2015
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Concierge was a bit condescending when we asked for different accomodation. We were promised one thing when booking and given something completely opposite when we checked in.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Ronaldo, Thank you for sharing your comments about your recent stay. I am sorry to hear about your negative experience with our staff, and would like to speak with you about the interaction if possible. I hope to hear from you soon. Sincerely, James M. Guest Services Manager
1 night business trip Jun 24, 2015
Ronaldo
US
3.0 / 5Good
"I-4 Noise is Pretty Bad"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    1.0
I stayed in a lovely room and the staff was very professional. However, the noise from I-4 (all night) was pretty awful. For that reason alone, I won't stay at the Crowne Plaza again.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Melanie, Thank you for taking time to tell us about your stay. I am happy to hear you enjoyed the room, and that our staff was professional. I'm truly sorry to hear that the noise from the highway affected your stay so much. Please know that we take our guests feedback seriously, and will be using yours to improve our property for future guests, and hope that you will stay with us again in the future. Sincerely, James M. Guest Service Manager
3 night business trip Jun 21, 2015
Melanie
US
5.0 / 5Outstanding
"Great Place try a Suite!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I wabted to stay at the Crowne Plaza for the balcony but I realized when I got there they had restricted access to the balconys on site, which is unfortunate. Overall a really great place however and an amazing staff! I had zero problems with thr service and will be returning ijnthe future!
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Alvin, Thank you for taking time to review your stay. I am happy to hear you enjoyed the time you spent with us, and that our staff were amazing! We look forward to having you stay with us again soon. Sincerely, James M. Guest Services Manager
1 night trip Jun 21, 2015
Alvin
US
4.0 / 5Excellent
"Great value if you plan to stay in house"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
The staff was very professional and accommodating. The location is the only negative. It's too far away to walk to the Church Street Station entertainment area and it's on the wrong side of I-4. Speaking of I-4, you'll hear its lovely ambiance all night long - which to some may prove relaxing
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Clinton, Thank you for your feedback, we appreciate you taking time to tell us about your stay. I am happy to hear that our staff was professional and accommodating. I am sorry to hear the hotels location was not what you wanted, and that the noise in the hotel was too loud for you. We always take our guest feedback seriously and use it to make improvements to the property and the services we offer. Sincerely, James M. Guest Services Manager
1 night business trip Jun 17, 2015
Clinton
US
2.0 / 5Fair
"not what you expect!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    1.0
went for concert and after reading reviews thought it would be nice. this is not the case hotel is old and room was in need of an update. carpet was stained and looking terrible. NO place to park first night with a full hotel and still had to pay for parking. the hotel is in an older part of town and is very loud area with traffic.
Genuine Hotels.com guest review
2 night romance trip Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Satisfied"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Enjoyed ourselves
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Hello Tiffany, Thank you for your comments. We appreciate you taking the time to tell us about your recent stay. I hope to see you again next time you are visiting Downtown Orlando. Sincerely, James M. Guest Services Manager
1 night romance trip Jun 6, 2015
Tiffany
US
2.0 / 5Fair
"Never again!"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Where should I start? First, my reservation was for 2 double beds, and we had 1 (King) bed. That's fine for 2 people, but we had 3 in our party. They could not accommodate us with a different room, so they brought us a cot (about 40 min after we called). Then we asked for additional linens-- that took another hour. The train sounds were heard from 2:00am to 5:30am, so we had very little sleep. However, the scented bath soap and the facial cleanser was very nice. Don't use the coffeepot--it makes very dilute coffee!
Genuine Hotels.com guest review
3 night business trip Jun 5, 2015
A Traveler
US
2.0 / 5Fair
"don't do it"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
No where on this site does it state that you have to pay $17.00 a night to park your car! Also when I checked in it took him 45 minutes to find my reservation. I was not happy at all.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Erin, Thank you for your feedback about your recent stay. I am sorry you encountered some issues while you were here. Please know that we take all of our guest comments seriously, and use your feedback to improve our services and property so that future guests do not encounter the same problems as you. Sincerely, James M. Guest Services Manager
2 night trip Jun 6, 2015
erin
US
4.0 / 5Excellent
"service recovery"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good service recovery...we were initially booked into a room the had not been cleaned by housekeeping after previous guest left. we were then upgraded to a suite for our inconvenience. The suite was lovely, but had no wash cloths- phoned the front desk and was told they would bring them right up. An hour later I phoned again- this time Monique answered, apologized and then personally delivered the towels herself. Overall, wonderful stay and would recommend even with the 2 fumbles
Genuine Hotels.com guest review
1 night romance trip Jun 3, 2015
Caitlin
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel and rooms were great and very clean.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Brian, Thank you for taking the time to tell us about your stay, and for the 5* rating! I am happy to hear you enjoyed your time with us, and that everything was great. I hope to see you again soon. Sincerely, James M. Guest Service Manager
1 night trip May 30, 2015
Brian
US
5.0 / 5Outstanding
"Beautiful place on the lake."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Large, well appointed room. Restaurant had delicious breakfast.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Hello Patricia, I am happy to hear you liked your room, and enjoyed the breakfast in the Bite Bistro. Thank you for taking the time to tell us about your stay, and I hope next time you're visiting Orlando, we'll be seeing you again. Sincerely, James M. Guest Service Manager
1 night business trip May 27, 2015
Patricia
US
2.0 / 5Fair
"Not Up To Par With Other Crowne Plazas"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    2.0
First, on a positive note, the room was clean, the bed was comfortable, and the housekeeping service did an excellent job. We arrived about 8pm on a Wednesday. $20 Valet parking per day or $17 self-parking per day for the privilege of staying there. Needed ice for cocktails. One ice machine for 14 floors - empty. Had to get ice at the bar. Wife needed another toothbrush. Vending machine had nice ones for $2, which was fine. Machine took the money and then no selection buttons would work. Still showed $2 credit the next day. Still didn't work. Now the room: where to hang clothes. In the tiny armoire with exactly 14" of bar for hangers. My wife had been in town on an extended stay and I was joining her for another 3 days for family birthday's and graduation events, so we had a lot of hang-up clothes. I left mine laying on the couch. Bathroom: the shower curtain rod was loose and twisted down, so, being curved, the curtain slid from each side to the middle. The main faucet was nearly falling off when regulating the flow to the shower. No towel bars in the bathroom and only one washcloth provided first 2 nights. There was a hook on the door though. The air conditioner, at times, gave off a noxious-smelling odor. The coffee from the coffeemaker tasted like bleach, which may have been left over from a previous washing. We would have left after the first night except that our reservation was non-refundable.
Genuine Hotels.com guest review
3 night family trip May 27, 2015
Steven
US
5.0 / 5Outstanding
"one"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
was great
Genuine Hotels.com guest review
1 night business trip May 27, 2015
Brandon
US
3.0 / 5Good
"Shoes under bed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It is okay, you have to pay for parking, even if you don't use valet, room service does not do good job cleaning, we found someone else's shoes in the room
Genuine Hotels.com guest review
1 night family trip May 22, 2015
ricardo
US
4.0 / 5Excellent
"Great staff, Clean Hotel, Good Rates"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel service and staff are phenomenal. Perfect for a business trip or a weekend trip with friends but it's on the border of a questionable neighborhood so it loses a point for that. Basically you have to drive or Uber to find any restaurants, but that's fine because everything is relatively close by.
Genuine Hotels.com guest review
1 night business trip May 8, 2015
Peter
US
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean Friendly, limited bar, but overall excellent
Genuine Hotels.com guest review
1 night trip with friends May 9, 2015
A Traveler
US
4.0 / 5Excellent
"Overnight stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Attended a wedding downtown and took full advantage of the shuttle service offered by the resort.
Genuine Hotels.com guest review
1 night trip with friends May 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Here for a weekend wedding...Great location for historic area. Super service. Good lunch in the restaurant. Nice clean rooms. Self parking lot is steps away from front entrance.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Kimberly, Thank you for taking time to tell us about your recent stay, and for the 5 star rating! I am happy to hear you found our location to be beneficial, along with our super service, good food and clean rooms. We hope to see you again soon. Sincerely, James M. Guest Service Manager
1 night family trip May 2, 2015
Kimberly
US
5.0 / 5Outstanding
"good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Valet guys were awesome they were the friendliest.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Priscilla, Thank you for the 5 star rating! I am happy to hear our valet staff were so friendly. We appreciate your comments, and hope to see you again soon. Sincerely, James M. Guest Service Manager
1 night romance trip May 1, 2015
Priscilla
US
3.0 / 5Good
"Good if you just need a place to crash."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We booked one night to attend EDBD at the Central Florida Fairgrounds. Concert started at 11:00 but check in wasn't until 4:00. They were able to accommodate us by pre-registering us so all we had to do was get our keys when we returned after midnight. Neighborhood and parking lot were a little sketchy but room was clean and modern. Convenient location to attend our venue at CF Fairgrounds. Was disappointed that you could not go out on balconies. They had the door locked "for our safety". That was one of the reasons we booked the room because it had a balcony. I would stay here again if I was attending a venue close by but if your going to want to spend time enjoying the room and amenities I think there are better options out there.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Denise, Thank you for choosing us while you attended the Earth Day Birthday concert. I appreciate you telling us about your stay, and hope that you'll stay with us again next time you are in town for a show. Sincerely, James M. Guest Service Manager
1 night romance trip Apr 25, 2015
Denise
US
4.0 / 5Excellent
"Crowne Royal Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Parking was a bit pricey and there was not enough parking spaces if you left and came back late at night but other than that the inside of the hotel had a nice atmosphere and the rooms were pretty swank...wish you could open up the doors to the balcony to get a nice fresh breeze.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for giving us some feedback in regards to your recent visit. I am happy to hear you found our rooms to be comfortable and that you enjoyed the atmosphere. Sadly at this time we have no plans to change our policy on opening the balcony doors, but we always take our guests comments and suggestions seriously. Thank you again, and we hope to see you again soon. Sincerely, James M. Guest Services Manager
1 night trip with friends Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Hotel Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was clean, well maintained from entry to room assignment. Front desk operations was quick and efficient. Parking was efficient; once you pulled up an attendant was there to greet you. Valet service was offered however, I choose not to use it. One dislike was the fact that there was a $17.00 dollars per day parking charge. Free parking should have been offered for those not wanting valet services. I cannot address the restaurant service because I did not use it. The room was comfortable; the bathroom was nice and clean. The shuttle service offered to the Amway Center was great, however, when there are back to back performances, the shuttle services should be extended to accommodate late performances. Many of the taxis refused service for such a short distance from the Amway Center. I went to four taxi drivers and was told they did not know where the hotel was. Interesting... Reason being the fare was a short fare from the Amway Center. Management may need to reconsider this decision. I would definitely stay at this hotel again
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for taking the time out of your day to tell us about your recent stay. We appreciate your comments, and I'm happy to hear you enjoyed the time you spent with us. Additionally I thank you for your ideas about the shuttle service. I will be sure to share them with the team. I hope next time you are visiting Orlando you'll stay with us again. Sincerely, James M. Guest Service Manager
1 night trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel for Amway Center concert/event"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed at the hotel right after a Jimmy Buffet concert at the Amway Center. Hotel had a party feel and the staff was in-tune with the fact that most of the guests were there for the concert. Free shuttle to the concert center about a half mile away, and we opted for a rickshaw ride back to the hotel after, which was a lot of fun as well. good times... good service!
Genuine Hotels.com guest review
1 night romance trip Apr 16, 2015
Nikki
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean hotel orgonised and beautifull place... i would love to come back next time...thx
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Hello Ramzi, Thank you for the 5 Star review! I am happy to hear you found the hotel clean and beautiful. We would love to have you stay with us again next time you visit Orlando. Sincerely, James M. Guest Service Manager
Other trip Apr 3, 2015
ramzi
US
4.0 / 5Excellent
"Concert stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed here to go to a concert at Amway center because there was a shuttle. The hotel was booked out and by the time we checked in they were out of rooms with two beds. Luckily there was one with a pull out and my daughter and her friend were able to sleep there. The shuttle was great getting there, but we couldn't find it after the concert and ended up walking back. It was about a mile, which wasn't terrible but the area got a little sketchy towards the end. Otherwise the hotel was nice and clean, we got a good night's sleep and breakfast was good too.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Erin, I am happy to hear you, your daughter and friend enjoyed your time at the Crowne Plaza Orlando-Downtown. Our location to Amway Center makes us an ideal place to stay for the events held there. I'm glad the shuttle got you there, but sorry to hear you had a hard time finding it on your way back. I hope next time you're visiting Orlando, you'll stay with us again. Sincerely, James M. Guest Services Manager
1 night family trip Mar 26, 2015
Erin
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really beautiful facilty room was clean and comfortable staff was also very helpful. I would definitely stay here again.
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Sir or Madam, I appreciate you taking time out of your day to let us know how much you enjoyed the time you spent at our hotel recently. I'm glad that you found our rooms clean, and comfortable and that our staff was helpful. I look forward to seeing you next time you're in town. Sincerely, James M. Guest Services Manager
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"nice hotel for business travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
quick business travel trip, so it was conveniently located and clean, with courteous staff
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Sir or Madam, Thanks for telling us about your recent stay. I'm happy to see that our hotel provided you convenience, cleanliness and courteous staff. Traveling for work can be difficult and stressful, I'm happy you got a little respite during your time with us. Sincerely, James M. Guest Services Manager
Other trip Mar 23, 2015
A Traveler
US
5.0 / 5Outstanding
"nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
nice!!! everithing was on point staff is very nice
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Terrill, Thanks for your kind words, I'm happy that your experience was above your expectations and that our staff treated you well. I hope next time you're in town you'll be staying with us again. Sincerely, James M. Guest Services Manager
Other trip Mar 17, 2015
terrill
US
4.0 / 5Excellent
"Comfortable night, minor issues"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Like the previous reviews stated, it's an old hotel that has been upgraded. A pro is that it's right off the highway & literally 2 mins from downtown, I personally wouldn't walk although I had intentions of doing so before I realized the hotel offers a free complimentary shuttle ride every 30 mins, so that was a major convenience; a con b/c it's so close to the highway there is a lot of noise, but the hotel does provide earplugs. There is also something being built next door, of course there was no construction going on being that it was the weekend, but that may play a part during the week. In addition the $17 fee for self- parking is a bit ridiculous. Also I had to call down to the front desk twice, plus my husband had to go down there to the front desk, b/c the toilet would flush in our room, so that was a bit of an inconvenience. The staff is extremely friendly, just not too knowledgeable about the area. Overall it was an enjoyable time, altiough overpriced, the hotel provided us w/ a comfortable place to sleep for the night.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Megan, I'm happy to see that despite a few minor issues, overall you enjoyed your stay with us. I'm sorry our staff wasn't as knowledgeable as you required, and I apologize that it took so long for us to fix the issue in your bathroom. We always strive to give our guests the very best service. Your comments will be shared with our team to ensure moving forward we are able to offer our guests the excellence they expect. Sincerely, James M. Guest Services Manager
1 night romance trip Mar 14, 2015
Megan
US
5.0 / 5Outstanding
"Great hotel and location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Super nice rooms and close to downtown :) Super friendly and helpful staff and valet
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Matthew, I appreciate you reviewing your stay with us. I'm happy to hear you found our rooms nice our staff and valet helpful and friendly, and that our location close to downtown was a plus! I hope next time you're planning a visit to Orlando, we'll be at the top of your list for accommodations. Sincerely, James M. Guest Services Manager
1 night business trip Mar 11, 2015
Matthew
US
4.0 / 5Excellent
"returning home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was excellent except I was surprised the hotel has no airport shuttle..taxi very pricey
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Kenneth, I wanted to thank you for letting us know about your stay. I am happy to hear everything was excellent. Your comments about the hotel not having an airport shuttle are valuable to us, and we always take every guest concern into consideration to help us improve our already excellent services we offer our guests. I hope to see you next time you are in Orlando. Sincerely, James M. Guest Service Manager
1 night family trip Mar 12, 2015
KENNETH
US
4.0 / 5Excellent
"Over Stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I prepaid my room and they still charged me for a night of stay 208 bucks
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for telling us about your time with us. I would like to apologize for the issue you encountered while you were here, and if you have any issues that have not been fixed ask that you please reach out to us, and allow us the opportunity to remedy the issue. We appreciate you staying with us, and hope that you'll consider the Crowne Plaza, next time you visit downtown Orlando. Sincerely, James M. Guest Service Manager
3 night trip Mar 5, 2015
A Traveler
US
3.0 / 5Good
"BAD INFORMATION FROM THE FRONT DESK!!!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Really the hotel was average. The biggest problem I had was being promised early check-in for three rooms to get ready for a 4 pm wedding. On arrival an hour later than expected because of travel I was informed the early check-in was not available. After standing at the registration desk for 15 minutes I was finally offered one room for seven people to get ready in 45minutes in order to attend my our family wedding!! If I was given the proper information when speaking directly to the front desk one week prior to our event other arrangements would have been made. I doubt if I will stay there again.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Nancy, I thank you for taking time to tell us about your stay. I sincerely apologize for the issues you experienced while you were here, we always strive to give our guests the very best service and we clearly fell short. We take our customers comments very seriously as they show us where we need to improve. Thank you again for staying at the Crowne Plaza Orlando-Downtown. Sincerely, James M. Guest Service Manager
1 night family trip Mar 7, 2015
nancy
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great and the location was great. It was minutes and and an easy drive to downtown. Would stay again for sure.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Amy, Thank you so much for taking time to review your stay. I am pleased to hear you enjoyed your stay, and that the location was convenient for you to get to downtown Orlando. We are looking forward to your return! Sincerely, James Mavrak
4 night family trip Mar 2, 2015
Amy
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
One light out in bathroom, crack in ceiling, lighted mirror did not work, bed a little too soft.
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Richard, Thank you for taking time to tell us about your stay. I apologize for the issues in the room you experienced. We always work hard to offer our guests the very best in accommodation. I thank you sincerely for the 4* review, and hope that next time you're in Orlando you will stay with us again. Sincerely, James M. Guest Services Manager
Other trip Mar 7, 2015
richard
US
5.0 / 5Outstanding
"Hotel stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was excellent.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Verified Traveler, Thank you for reviewing your stay. Judging from the 5* rating it was excellent! I hope next time your traveling to Orlando, we will be the first choice for accommodations. Sincerely, James M. Guest Services Manager
1 night trip Feb 27, 2015
A Traveler
US
2.0 / 5Fair
"I won't be staying there again"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I had a very bad experience staying at the hotel. Everytime I went to the front desk for help no one was there. Then once someone showed up they were not helpful at all. My door barely worked and you could open it without using a key. Also, the cab services they provided was very expensive.
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Daniyah, I want to thank you for telling us about your stay. I apologize for the issues you had, and hope that you would contact the hotel and speak with one of our manager in regards to the problems. Sincerely, James M. Guest Services Manager
Other trip Feb 23, 2015
Daniyah
US
4.0 / 5Excellent
"Wyndham Jupiter"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Brand New Hotel. everything due to the newness of the Hotel. The pool area is a little crowded.
Genuine Hotels.com guest review
2 night family trip Feb 11, 2015
A Traveler
US
2.0 / 5Fair
"Not worth the price"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The hotel is old and tired. It is a very busy hotel and is very noisy. I think this is a hotel that is ued for parties and the guests are very loud.
Genuine Hotels.com guest review
2 night business trip Feb 11, 2015
A Traveler
US
2.0 / 5Fair
"Too Much Noise!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
There was too much noise from I-4 which makes it very difficult to sleep, watch TV, or have a conversation. This hotel has horrible insulation. You can easily hear guests in other rooms. Hotel staff did the best that they could do to make us comfortable. I would not stay here again.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"Satistfied"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice room. Had a microwave, coffee maker and minifridge. It also had free wifi. They accidentally charged me for the hotel even though I prepaid. Though, I called and complained and the manager assured me the money would be refunded in my account. Mistakes happen. No biggie. The valet guys hooked us up with a cab to go out for the night and the staff in general was friendly. Would definitely stay again
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Nicole, Thank you for taking the time to review your stay at the Crowne Plaza Orlando-Downtown. I appreciate your comments, and concerns and thank you for being so understanding about the issue with your charges. I hope to see you again soon! Sincerely, James M. Guest Services Manager
1 night romance trip Feb 5, 2015
Nicole
US
5.0 / 5Outstanding
"Great hotel, downtown Orlando."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was clean, rooms were great. They also excelled at friendly service, and I can't forget to say the bar/restaurant food was outstanding!
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Brent, I appreciate you taking the time to tell us about your stay. I'm pleased to hear our service was excellent and that the food you had was outstanding. I hope when you travel to Orlando in the future we will be at the top of your list of hotels to stay at! Sincerely, James M.
Other trip Feb 3, 2015
Brent
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel restaurant and lobby were freezing cold. When I commented they said " well,Florida does get cold"-- guess they never heard of central heating?
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, I appreciate you taking time to tell us about your stay. I am sorry the hotel lobby was colder than you like. During the colder months we always try to keep our guests comfortable, and while the heat in the lobby was on the constant traffic through the front door while you were here had a huge effect on the area staying warm. I'm sorry we didn't have a better solution to your problem while you were here but we do take our guests comments and concerns seriously, and I will be sharing them with our management team so that we can ensure when it is cold again we will not have the same issue. Sincerely, James M. Guest Services Manager
Other trip Feb 3, 2015
A Traveler
US
3.0 / 5Good
"Very noisy location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Lots of construction going on next door and highway traffic all night!
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for letting us know about your stay. I am sorry to hear that the neighboring construction and highway noise had a negative effect on the time you spent with us. We take our guests comments very seriously and rest assured we are taking measures to fix these problems. I hope next time you are in Orlando you will stay with us again and give us the opportunity to show you. Sincerely, James M. Guest Service Manager
Other trip Feb 1, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    2.0
Too close to freeway and busy street. Had to run fan on high to help drown out noise.
Genuine Venere guest review
Other trip Jan 27, 2015
A Traveler
US
3.0 / 5Good
"Exceptional Service, Standard Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Standard hotel with exceptional service - particularly at the bar/restaurant. $17 for parking was a surprise. Not really close to anything, ok for business travel.
Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown
Dear Kyle, Thanks for telling us about your stay, I'm happy to hear you enjoyed the service you received while you were here, particularly in the bar/restaurant. I am sorry you were taken aback by the prices of parking, it is certainly not our intention to spring charges on our guests. I will be sure to pass this info along to our third party vendors to ensure the information is more clear on there websites. We appreciate you staying with us, and hope when you return to Orlando, you'll be staying with us again. Sincerely, James M. Guest Services Manager
2 night business trip Jan 19, 2015
Kyle
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place great people
Genuine Hotels.com guest review
1 night business trip Jan 13, 2015
Michael
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Loved how close to Amway we were and downtown Church Street, great to go have fun. However, the hotel itself offers a great restaurant bar and the staff was extremely nice and helpful. Also loved that we did not have to drive, the hotel shuttled us to where we needed to go and picked us up so we could really have a nice time. Last but not least we could end the night in a clean, comfortable room that had everything we needed and felt very safe. We will always stay with this hotel when we go watch the Magic.
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, Thank you for telling us about your recent stay! I am happy to hear you enjoyed the amenities the hotel had to offer including the complimentary shuttle that you used to get to and from the Amway Center. Thank you also for commending our staff, I'm glad they were nice and helpful. We strive to offer our guests the very best of service and comfort while they were with us. I look forward to seeing you again soon! Sincerely, James Mavrak
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel and very close to the Amway Center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Upon arriving to the hotel, we were quickly checked in and settled into our room. The room was clean and the bed was very comfy. I noticed a few minor things but nothing that would keep me from staying at this hotel again. There was what looked to be an iron burn on the "L" shaped sofa in our room. Also, there was no shampoo bottle to be found in the bathroom... Only conditioner. Which wasn't a problem because I pack all of my own toiletries.
Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown
Dear Traveler, We appreciate you taking the time to tell us about your stay, and thank you for giving us 5 stars! I'm happy to hear that you found the room comfortable, and apologize that there were a few minor issues, but even happier that you'll be coming back. Looking forward to having you stay with us again! Sincerely, James M. Guest Service Manager
Other trip Jan 20, 2015
Ashley
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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