"Amazing Customer Service!"
The customer service here was amazing - from the room service delivery person being incredibly kind to the maid service looking up and saying "Hello" every time you pass someone - everyone was incredibly nice. The bed was so comfortable, I wanted to buy one for my new home. I had the best sleep I'd had in a long time. Food was great and the bartenders […] are all very nice. I'm impressed and will recommend this hotel to everyone I know. And just FYI - I'm a self-proclaimed "hotel snob." This exceeded my expectations. Read moreGenuine Hotels.com guest review
The staff was friendly,courteous,professional and very proud of their hotel. Nice job on renovations too! The one night there was no hot water for about an hour and we were comped a free breakfast which we felt was adequate for the inconvenience. We would stay here again as it was very accessible to I-4 and the Amway Center.Genuine Hotels.com guest review
"Close to Amway Center"
The Hotel was fantastic!! Very convenient, clean, & very helpful staff!!!Genuine Hotels.com guest review
"Not the best downtown option"
The hotel location is in the downtown area, but not really near any desirable spots. The noise from the traffic on I-4 and the trains are fairly horrendous. Stayed two nights and did not receive housekeeping service one day. The suite that we stayed in was nice, but instead of a pull-out sofa, it was just an L-shaped sofa and we needed to get a rollaway […] bed to accommodate our sleeping arrangements. Read moreGenuine Hotels.com guest review
"Great Hotel No "Real" Self Parking"
Be prepared to add $18 dollar per night to your stay for valet because self parking costs $15.00.Genuine Hotels.com guest review
Very noisy, right off the highway!Genuine Hotels.com guest review
"Great Hotel But Parking Is Ridiculously Expensvie!"
This hotel is really nice, clean, and great food, but the overnight parking is outrageous and it isn't mentioned in the hotel description on here.Genuine Hotels.com guest review
"Not what I expected"
When I first arrived I was given the wrong room however I didn't realize it until the next morning. The staff quickly corrected the mistake and switched my rooms. I feel that all rooms should be equipped with a fridge. I am a diabetic and I carry medication that needs to be refrigerated and the room I was initially put in did not have a fridge so I […] had to leave my medications out. I also feel that the location of the hotel was out of the way and not necessarily in a good neighborhood. I also felt that the room I stayed in, the room I had reserved, has small and did not match what I was paying for it. I've stayed at other hotels and paid the same amount for a room the size of a small apartment. I expected a much bigger room for what I paid. Read moreGenuine Hotels.com guest review
"Just a night close to downtown"
Overall my stay was fine, although the air conditioner barely blow any cold air when I has it set at its coldest. The shuttle service to and from downtown was a plus. And the room was big and clean..Genuine Hotels.com guest review
Went here for Valentine's Day with my girlfriend and the stay was amazing. I bring a up flashlight to hotels to check the room before I get comfortable and this hotel room was perfect no unseen stains no dirt everything was spotless the staff was wonderful and room service was fast and friendly. I have nothing bad to say about this hotel except you […] can't open the balcony doors so you don't jump. Would recommend this place to anyone staying in the Orlando area close to downtown and the am way. Amazing stay Read moreGenuine Hotels.com guest review
The staff were very professional. The room was very clean. I would definately go there again.Genuine Hotels.com guest review
It was a wonderful hotel and the ppl were so nice and pleasant. We will be back again soonGenuine Hotels.com guest review
Great stay!!Genuine Hotels.com guest review
"Don't Use the Bathroom"
Extremely strange to have an open air window from the bedroom to the bathroom. After an incredible night out, I got to have my girlfriend listen to all of my bowels the next morning. Unfortuntately, I had to listen to hers as well. Extremely embarrassing. I cannot for the life of my understand why someone would design this, extremely uncomrtable circumstances. […] Avoid the suite unless you have been married for 20 years and are used to being embarrassed. Read moreGenuine Hotels.com guest review
"Perfect overnight stay"
We were in downtown Orlando for business and extremely exhausted from driving up from Miami. The hotel was very clean and our standard room with L shape coach was very spacious. We left our iPhone somewhere from valet to the free shuttle they offer every half hour. The valet woman found it and brought it to where we were. When we left messages about […] checking the room the hostess called back promptly. The area has a Salvation Army next to it, but our business partners always put all their guests in this hotel and I can see why. We didn't eat there so can't rate food service. Read moreGenuine Hotels.com guest review
"unexpected stay in Orlando"
My girlfriend got re-routed to Orlando on a late night flight. So I drove from Tampa and needed a room and wanted one near downtown Valet was great; Put my car upfront while I took a quick shower. Came downstairs to go to the airport and it was right there. We were given a suite, which was a free upgrade and pure luck. Granite countertops w/ stools, […] nice kitchenette and living room. Bedroom was a good size. The negative about the bathroom was the "cowboy" doors and an window type opening w/shutters. It had a shower and a tub and was clean.We called the front desk to get a cab and instead of calling one for us, they gave us the cab phone number. Breakfast was included in our room and was decent. Read moreGenuine Hotels.com guest review
Great beds and linens. Very nice staff and wonderful restaurant.Genuine Hotels.com guest review
I came to Orlando for an expo and stay for a short time, great inernet access, great room service, great hotel condition, I love my stay, highly recommended.Genuine Expedia guest review
"Nice hotel near downtown and parties in Church St."
RelaxGenuine Expedia guest review
I had a short 3 night stay and had a great stay. Couldn't have asked for anything better.!Genuine Expedia guest review
GGenuine Expedia guest review
"OK Hotel but..."
Toilet broken, close to the highway, they have balcony doors but all are locked shut...were in florida and not even a door or window to open. The worst thing was $15 a night to park your car Yourself! Placard said $8 but then we were told that was for day parking, to keep your car overnight is was $15! Who stays in a hotel and doesn't keep their car […] overnight. All these little ways of getting your money means we will never stay there again, hope it was worth it. Read moreGenuine Expedia guest review
"A/C was not working"
We called at the front desk twice A/C was not working. According the person at the front desk it was already set (heater) and can't be change due to cold me weather temperature. If they give assigned you a room facing to the highway get prepare to hear noises like cars and the train.Genuine Hotels.com guest review
"Great spot for Bowl game"
Room was very nice, the L-couch was great for watching TV, napping, and the it was a pullout sleeper as well. The free shuttle left every 1/2 hour and would take us anywhere within a couple miles of hotel, this was GREAT since cabs seemed a little expensive in Orlando. Shuttle drivers were awesome and very courteous, even gave us suggestions on places […] to eat. Front desk staff was very helpful -- I was trying to print my boarding passes for an early flight and another person was using the complimentary workstation (for a very long time), I told the front desk and they let me use one of their computers at the desk (not in use) to print out my boarding pass -- very helpful!! The pool looked great, but we didn't use it. And the bar had a delicious BLT. All in all, a very nice stay and I would definitely stay here again if I wanted to be downtown Orlando. Read moreGenuine Hotels.com guest review
"Good overnight stay"
The hotel was easy to get to, although the valet parking was expensive as typical, there was a shuttle to all of the downtown sites. We did wish it ran later given the late night city life. The only issue was after a new years celebration, we called to confirm breakfast and were told it ended by 10am. Woke up earlier than desired to find they had it […] till 12! The restaurant staff ignored us after we let them know we were using a breakfast coupon that was part of the hotel package purchased. Good hotel, bad cafe service. Read moreGenuine Hotels.com guest review
"Hotel close to Citrus Bowl."
The breakfast was not a full breakfast. There was no grits any of the three mornings we were there. Should have a variety to choose from Had to wait for things to be cooked, because they ran out.Genuine Expedia guest review
"air didn't work."
Could only turn the air down to 69. It still didn't work. Finnaly got a refund for 1 night. Not acceptable. Dissappionted!Genuine Hotels.com guest review
Love hotel and guest services were greatGenuine Hotels.com guest review
For the most part it was very nice. The only negatives were that their wifi was horrible - kept kicking off and not having much of a signal. Also, there breakfast, which was very expensive was cold and not very good.Genuine Hotels.com guest review
"Nice place one thing missing"
You can tell the place is a little dated but it was very clean. The only problem was for a nice place it looked like they got the towels from a Motel 6. They were small and thin, not what you would expect in a Hotel this nice.Genuine Expedia guest review
The location is odd. Its close to downtown but its not walking distance. One can see the Amway center from the west side of the building. The building is located in what appeared to be a rough part of downtown. Also, I had housekeeping try to get in my room at 7:45am. They tried three times in 5 minutes. I was not happy being startled awake like that. […] I could have placed a do not disturb but I had planned to be out of the room by 9am. Read moreGenuine Expedia guest review
"Close to downtown"
The stay was comfortable.Genuine Hotels.com guest review
"Was very happy with hotel and our stay."
Was very happy with hotel and our stay.Genuine Hotels.com guest review
"Walking Distance to Amway"
This hotel was very close by to Amway Center which was our main reason for staying. But the noise from the very close by freeway was ridiculous, We were on the 12th floor but the noise made it seem like we were smack dab next to the freeway. The hotel needs thicker windows (hurricane proof).Genuine Hotels.com guest review
"Not sure that I'd recommend it, but maybe."
Got this room through Expedia. The hotel is right off I-4, which is good news and bad news. The good news - easy to find. The bad news - noisy. The guy who checked us in was friendly and accommodating. The woman who checked us out was not, although, in her defense, it busy at the desk and she was by herself. The elevator was scary. It made weird noises […] but it got us to our floor. The room was okay. It was large and the decor was acceptable. The hallways could use some sprucing. The toiletries had great packaging which disguised the generic products. Didn't eat or use the fitness center, internet or any facilities. Read moreGenuine Expedia guest review
"Average hotel, great location."
First I would like to say that I've stayed at this hotel once before and it was a nice experience. This time around, not so much. I understand that there was an event going on and the staff tried to accommodate everyone in the best way possible, but I got a room on the 2nd floor with a broken ac unit. It took me literally 3 times to call the front desk […] before they sent someone up. When the maintenance guy came up, he opened up the unit and said it was frozen and that we should leave the ac at 75 until it worked again (Assuming that we were the ones who turned it all the way down). We were without ac for the whole 2 days that we were there! How uncomfortable was that? VERY! The hotel staff should've checked all the ac units and made sure they are put back at a certain degree before new guest arrive. I asked for a new room and was told that every room was booked, which is understandable, so they offered to not charge me for 1 of the 2 cars for the 2 days that i stayed there. Couple days later, I checked my bank statement, they still charged me for both cars for both days. Therefore, I will not be staying at the Crowne Plaza Hotel again. Read moreGenuine Hotels.com guest review
We stayed two nights at this location and it was the worst experience ever! We had two rooms. Between the two rooms we had three adults and not one of us got any sleep. The I-4 traffic was so loud that with horns and semi's blowing by all hours of the night that it was simply impossible to sleep. We called down for a floor fan to attempt to block out […] some of the noise and the hotel does not have any. That is a huge mistake because for that reason alone, I will never book a room at this location again. If you have a property with a particular problem, you should do everthing within your power to make customers as comfortable as possilbe. When I called the front desk they did tell me that I should have earplugs and eye mask on the bed in a "welcome" bag...which should be called "good luck trying to sleep" bag. In any case, neither of our two rooms had one and we had to wait 20 minutes for someone to finally bring up ear plugs, which only barely masked the noise. Read moreGenuine Expedia guest review
From the moment we pulled our car up to register I knew this was going to be a great visit. The valet drivers were very courteous and engaging. The front counter staff were equally as friendly. We were taken to our room that was absolutely gorgeous with it's upgraded furnishings. The view was of I-4 and surprisingly, the traffic noise was not an issue. […] The housekeeping staff were friendly and very accommodating as well as the dining room staff. Needless to say, we will visit this hotel again and most definitely recommend to our friends and relatives. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Adria Mitchell, We are pleased to ready your stay was an amazing experience. Thank you for the kind words regarding our valet team for being courteous and enganing. In addition to our front desk staff, housekeeping staff and the gorgeous room. We do everything to make sure our guest experience a memorable and we are glad our services had that impact. We welcome you back soon for another wonderful Crowne Plaza experience and if there is anything we can do please let us know. Regards, Catherine B. Assistant Director of Guest Services
"Nice Hotel, minutes from the Amway center"
It was a very nice experience and the room with the L shaped couch in it was very nice and spacious as well! There is a nice restaurant downstairs and they also offer a complimentary shuttle anywhere within a 3 mile radius which will easily get you to the Amway center or the bar scene on wall street or orange street (where there are about 30-40 different […] bars/clubs. Would stay here again! Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Our complimentary shuttle is certainly a popular amenity for most of our guest attending events at the Amway Center, Bob Carr Performing Arts and many downtown venues. We are glad to see you enjoyed the service. Thank you for the kind words regarding our rooms as well.. We are looking forward for your return and if there is anything special we can arrange please let us know. Kind Regards, Catherine B. Assistant Director of Guest Services
Had a good night sleep, very comfy bed!Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Thank you for taking the time to share your ratings with us. We are delighted to know you had a wonderful and comfrotbale sleep. we hope to have you back soon! Regards, Catherine B. Assistand Director of Guest Services
Had a good night sleep, very comfy bed!Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Thank you for taking the time to share your ratings with us. We are delighted to know you had a wonderful and comfortable sleep. We hope to have you back soon. Regards, Catherine B. Assistand Director of Guest Services
Plan to have parking issues, there is not an obvious way to enter the parking lot. Only after being confronted with secured arm will you realize that you need to reverse go back to the entrance, get out of your vehicle and ask someone to open the gate for you. They'll want a lot of personal information prior to granting you permission. the whole time […] your car will be idling blocking the passage of other vehicles. I personally witnessed this with every vehicle that attempted to park Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Deat TA, Thank you for sharing your feedback regardin the parking situation. We have forwarded your message to our parking management to evaluate and resolve the parking concerns you have or other guest reading this. We welcome you back soon here at the Crowne Plaza Orlando Downtown.
The room and cleanliness was great however the service was far from acceptable. The front desk gave us brochures for local food places. We ordered pizza from Paninos over the phone and paid over the phone with a credit card. When the pizza arrived the delivery man said we did not pay yet and wanted the credit card again. The delivery guy then took a […] picture of the credit card with his phone claiming he needed it to process payment. We called Paninos and they would not help us. We called the front desk and they said they couldn't help us claiming they were management and still couldn't help us. How can you give us brochures for places in town that do business the way Paninos did? The so called guy at the front desk was not helping us and refused to give us the number for the hotels corporate office. Needless to say we were very very upset with the service and what happened. Will never stay at another crowne plaza again. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown DearJon, We are trurly sorry to hear fo the experience you received regarding the pizza company and hotel service while trying to resolve the issue. Unfortunately, we do not have any connection with the payment when it comes to outside vendors, but we kindly provide brochures if inquired about one. We have spoken to our team to ensure if this occurs again, we will certainly handle it differently. Panino is one of our best recommendation for pizza and we have never experience this before. Thank you for taking the time to share your feedback and we do hope to have you stay with us again for a better experience. Regards, Catherine B. Assistant Director of Guest Services
The rooms were very warm. When i asked why the thermostat would not go any lower the front desk said that was as low as they went. The hallway was a good ten degrees cooler than my room. It was so hot i left early because i could not sleep.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Lindsey, We are very sorry you experienced a problem with the AC in your room and had to shorten your stay. We will follow up with our team to see how this situation could have been handled to avoid another guest dissatisfaction. Thank you for taking the time to sharing your candid feedback. Regards, Catherine B. Assistant Director of Guest Services
Great place! Clean, centrally located and great price!! Will def come back!Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown To our valued guest, Thank you taking the time to share you feedback. We are glad to see we were able to meet your expectation and we hope to have you back again. Our location is certainly convenient to most of our guests accessing downtown venues. Regards, Catherine B. Assistant Director of Guest Services
We had no towels in our room, coffee maker but no coffee pot, television reception was poor, $15.00 to park your car yourself, broken wine glasses in the parking lot near my tires. Do not recommend.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown To our valued guest, Thank you for sharing your feedback with us. Both of your concerns have been addressed to our appropriate management team to ensure other guests don't have the same experience. We apologize your were not satisfied with your stay. We hope to see you back soon for true Crowne Plaza experience. Should you ever need anything, please let us know. Regards, Catherine B. Assistant Director of Guest Services
"Almost a Five"
Over all the hotel was great. But I was disappointed that their shuttle service closed at 10:30 PM. Which would have not been that big of deal if the hotel bar didn't also close at 11 PM.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear valued guest, Thank you for taking the time to share your feedback. We are glad to see of your kind ratings. Our hotel complimentary shuttle is available 7 days a week from 7:30am-11pm. We pick up the last guest at 11pm. But the last one leaves the hoel at 10:30pm. We are sorry this didnt accomodate you to your specific needs. we hope to see you back soon!! Regards. Catherine B. Assistant Director of Guest Services
I stayed here with a few friends for the EDC festival in town and had a great stay. All of the Crowne Plaza staff were very pleasant and accommodating, and any request we had was fulfilled quickly- and we had quite a few. I would most definitely stay here again and would recommend this hotel to anyone.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Katie, We are pleased to hear your stay was wonderful and you enjoyed your event here in Downtown Orlando. Thank you for the kind words in regards to our staff being pleasant and accomodating to your needs. Welcome back for another great Crowne Plaza Experience. Best Regards, Catherine B. Assistant Director of Guest Services
"Nice Staff, Loud Room, Convenient"
Hotel was nice and the staff was friendly. The hotel is close to the interstate, which was great for travel reasons, terrible because you can hear the road noise in your room. Pay $15 to self-park in their lot for ~10 hours is ridiculous.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Aaron, We are glad to hear the hotel was nice and our staff were friendly. Thank you for the kind words regarding the location as well. We hope to have you back soon. Kind Regards, Catherine B. Assistant Director of Guest Services
I didn't believe the reviews about the level of noise from the interstate. Even with ear Gus the noise was audible. If your a light sleeper go elsewhere. I won't stay again.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown To our valued guest, We are sorry to hear about the dissatisfaction of the sleep due to the highway noise. Our management team is looking of ways to improve in this area. Thank you for sharing your feedback with us. We hope to see you again, next time you are in Orlando Downtown. Regards, Catherine B. Assistant Director of Guest Services
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