"downtown location-no parking"
The hotel was fine but we were forced to use their valet parking (at $18 per day) because there wasn't any parking available. I didn't see any mention of this on their page.Genuine Hotels.com guest review
The staff was very nice. We had a king standard on the 12th floor. When we entered the room we were happily surprised to find not only the L shaped couch and microwave, but a huge desk and kitchenette with mini fridge. Our view was of downtown and I4. Even that close, there was minimal noise from the highway. Very comfy bed and shuttles to downtown. […] Parking price sucks but the free shuttle saves cab fair. Unfortunately the shuttle was not in service the night we stayed. Would stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel right off of I-4"
Hotel is nicely maintained with a friendly hotel staff in a very close location off I-4 and near Downtown. Room was very clean, having a secondary sink in the room area is awesome! No refrigerator, luckily didn't need it. First hotel I've ever stayed in that had a LAN connection that worked, that's a plus. The bed was super comfortable and the AC was […] super cold! All awesome things for a very hot 4th of July weekend. Overall a recommended hotel if you wanted to stay in Orlando, FL. Read moreGenuine Hotels.com guest review
"Very nice and clean"
I stayed in a suite. It was very clean. The only thing that I thought was strange was how the bathroom was connected to the bedroom but there weren't really any doors. There wasn't any privacy when you were in the bathroom. Very nice hotel though. I recommend.Genuine Hotels.com guest review
Gym room too small :( Equipment old and broken. Problems with the key to access to parking lot.Genuine Hotels.com guest review
This hotel was beautiful the bed was sooo comfortable as well !Genuine Hotels.com guest review
"More than I expected"
I enjoyed my stay, the staff were very polite, helpful and professional. I enjoyed the food in the restaurant also. Very personable and friendly staff. My first visit to Orlando, I certainly enjoyed.Genuine Hotels.com guest review
"Beautiful hotel with great service"
The hotel wasn't in the greatest neighborhood, but it was a beautiful hotel. The rooms were big and very clean. The hotel staff was very accommodating when our AC wasn't working. It is one of the very few hotels in downtown Orlando with a bar inside which was very cool.Genuine Hotels.com guest review
Hotel very niceGenuine Hotels.com guest review
"Consistently good stay"
This hotel is consistently good. The rooms are really nice. Especially the king suite. Rooms are clean but the hotel is older and the age makes it seem not as new fangled. But the staff is very nice and the location is in the middle of everything you could possibly need.Genuine Hotels.com guest review
No working telephone, locked out of room on day two. Truly "off the beaten path". Beautiful hotel but I really can't recommend it.Genuine Hotels.com guest review
"Convenient for business purposes"
Hotel was nice, a little tricky to get in and out of if your driving and the parking charge was a little much for self parking, but overall a nice hotelGenuine Hotels.com guest review
Very satisfied good value, things to note parking available at surcharge and rent a car agent in lobby. No guest laundry. Good meal at restaurant. Friendly staff.Genuine Hotels.com guest review
Comfortable. Pleased with the hotel and its locationGenuine Hotels.com guest review
"Bus Station nearby"
It was a nice room, 3rd Floor was closed off as a Quite Area (No families/children, Party people, or early Cleaning staff.) Breakfast Buffet was good but not excellent. Staff & management were friendly & helpful. A couple of room setup oversights, but nothing major (regular Coffee missing & Lotion was already opened.)Genuine Hotels.com guest review
Great place to stay when going to an event at the Amway. The shuttle worked out perfectly.Genuine Hotels.com guest review
"View from thebalcony"
This was a clean,we'll run hotel Except. This was booked as a result of having 10 bookings at hotel . Com. this hotel has 14 floors. our room was on the 2ndfloor in the back. The room was nice Except the "balcony doors did not open and had a dead bolt because the view was of the roof with the air conditioning etc. Is this OK for hotels.com? I never […] saw anyone on our floor. I guess we should be happy it wasn't in the basement Read moreGenuine Hotels.com guest review
I was billed for multiple services I did not order. When I complained about two movies billed to my room the front desk have me an 800 number to call. I WILL NEVET STAY HERE AGAIN!Genuine Hotels.com guest review
"I love it ."
I had a wonderful hotel experienceThank You Crowne PlazaGenuine Hotels.com guest review
"Great hotel :)"
Everything was great! We had a wonderful experience.Genuine Hotels.com guest review
The room was very clean and spacious, and the staff was always helpful and friendly. We loved our room and the location of the hotel. It was right on the exit to I-4 and only a mile walk to the Amway center (hotel has a shuttle there, too!). There were only a few issues. The first issue was that the walls were thin and our first night we had some very […] loud and rowdy neighbors in the room next to us, but that's not the hotels fault. The second was our lunch at the bite bistro in the lobby... the service was slow (took about an hour and a half) considering we were the only table in there at the time, but our food was ddelicious. Overall, no issues with the hotel room itself. We will definitely stay there again if we do another short vacation to Orlando. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Hello Jessica, Thank you for the kind words. We appreciate your feedback. I am sorry that the service in the restaurant was slow at lunch. I have passed along your comments to the food and beverage team, they take all feedback very seriously. Next time you are in Orlando come back and visit us! Warm Regards, Martin f Assistant Director of Guest Relations
"I felt like I was sleeping on the highway"
I couldn't sleep at all. I was in room 1008 and it felt like the highway was going through my room. I will say the staff was friendly and helpful.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Hello MiaBeach, Thanks you for your feedback. Our staff strive to make sure each of our guests have a wonderful time with us. I am sorry that you had a less than stellar stay. We offer complementary ear plugs at the front desk and also have recently installed white noise clock radios to help with any noise issues. We hope to have you back at the Crowne Plaza next time you are in downtown Orlando. Warm Regards, Martin F Assistant Director of Guest Services
"Ok but underwhelming"
I expected more of a Crowne Plaza. Driving in, I was very concerned because we drove through a ghetto to get there - I guess because we came from the north, instead of the south. Had we come from the south, we would have gone through the downtown area which was much nicer. We pulled up for valet parking and waited over 15 minutes for someone to even […] approach us. We checked in and they put us on the 11th floor, which was fine but it was right next to the elevator and the elevators were very old and loud, so we had to go downstairs and ask to be moved to another room. Overall, the hotel was old looking - clean, but old. The beds were very comfortable. The parking lot was very small and cramped and the location of the hotel made it hard to get in and out of. I expected better amenities and hotel conditions from a Crowne Plaza and would not give this place 4 out of 5 stars. I think 3 is much more accurate. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Hello Lucy, Thank you for your feedback. I would like to apologize for the issues that you experienced at our hotel. I have passed along your concerns to the valet team, and we will be addressing the issue. I am sorry you did not like your first room, but I am glad that our front desk team was able to find you a room that meet your expectations. If you return to Orlando I hope that you return to us so we can show you the true Crowne Plaza Downtown Orlando experience. Warm Regards, Martin F Assistant Director of Guest Services
"Nice hotel in downtown Orlando"
Staff was excellent in responding to every need. Very comfortable room, well stocked except for kitchen needs. Very clean and even though window overlooked the parking lot, the lights of Orlando were great. Beautiful bathroom with large walk in shower as well as big tub. Hotel desk personnel were very pleasant and helpful, as well as valet staff. I […] would highly recommend this hotel. Only reason for not a total 5 rating was the $15/night parking fee applied automatically. Read moreGenuine Expedia guest review
"Overnight stay in Orlando"
We stayed on a Saturday night between a basketball game and a play. Staff was welcoming and the hotel room was clean. When we returned from our evening basketball game, we found the lounge a pleasant stop before ending the evening. Breakfast staff was pleasant...although I could only rate the breakfast as okay...in selection and price. It seemed to […] take quite awhile for our meal especially since the restaurant was not very crowded. We would stay again on another occasion. Read moreGenuine Expedia guest review
"Amazing Customer Service!"
The customer service here was amazing - from the room service delivery person being incredibly kind to the maid service looking up and saying "Hello" every time you pass someone - everyone was incredibly nice. The bed was so comfortable, I wanted to buy one for my new home. I had the best sleep I'd had in a long time. Food was great and the bartenders […] are all very nice. I'm impressed and will recommend this hotel to everyone I know. And just FYI - I'm a self-proclaimed "hotel snob." This exceeded my expectations. Read moreGenuine Hotels.com guest review
"Hotel needs to be updated,Very few ameneties"
I was very dissapointed with my stay, Paint was chipping off walls,tv picture was like if i had rabbit ear antennas. Front desk people were no where to be found. and self parking gate didnt work, it was pouring and had to get soaked to enter lobby from self parking. Picture looks way better then it is. Not a good area as well , People asked for change […] when I parked car, Twice!! I think I should be refunded? But am not gonna dwell on the situation Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Hello, Thank you for your feedback. I am sorry that the room was not up to your standards, and that you had issues with the parking gate. We take guest comments very seriously, and are going to look into the issues you experienced. Based on your comments we are inspecting rooms for paint damage, and having our gate serviced. Next time you are in Orlando I hope you choose us again. Warm Regards, Martin F Assistant Director of Guest Services
"Now what I expected!"
Thought that the Crowne Paza would be a step up, but realized the hotel was dated, and the surrounding neighborhood didn't feel that safe.Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Greetings Mitty, Thank you for your feedback. I would like you to know that we take security very seriously at our hotel. We have gated parking and security. Every night our main entrance is locked and only those with key access are allowed in. Warm Regards, Martin F Assistant Director of Guest Services
"Great location - noisy"
Great location to walk to Amway Center and downtown Orlando. Hotel hallways could use a little dressing up. Highway I-4 was a bit noises from our room on upper floor. A/C helped, but better sound proofing would help. Still nice location and decent place.Genuine Expedia guest review
The staff was friendly,courteous,professional and very proud of their hotel. Nice job on renovations too! The one night there was no hot water for about an hour and we were comped a free breakfast which we felt was adequate for the inconvenience. We would stay here again as it was very accessible to I-4 and the Amway Center.Genuine Hotels.com guest review
"Close to Amway Center"
The Hotel was fantastic!! Very convenient, clean, & very helpful staff!!!Genuine Hotels.com guest review
"Not the best downtown option"
The hotel location is in the downtown area, but not really near any desirable spots. The noise from the traffic on I-4 and the trains are fairly horrendous. Stayed two nights and did not receive housekeeping service one day. The suite that we stayed in was nice, but instead of a pull-out sofa, it was just an L-shaped sofa and we needed to get a rollaway […] bed to accommodate our sleeping arrangements. Read moreGenuine Hotels.com guest review
"Nice Hotel Off I-4"
I stayed with my mom for one night and had an absolute blast. Very clean, nice staff, relaxing bed and pillows and lots of great aromatherapy items to use!Genuine Expedia guest review
It was a good attempt, but the pictures make it took nicer than it is, we were a bit disappointment.Genuine Expedia guest review
"Great Hotel No "Real" Self Parking"
Be prepared to add $18 dollar per night to your stay for valet because self parking costs $15.00.Genuine Hotels.com guest review
Very noisy, right off the highway!Genuine Hotels.com guest review
"Great Hotel But Parking Is Ridiculously Expensvie!"
This hotel is really nice, clean, and great food, but the overnight parking is outrageous and it isn't mentioned in the hotel description on here.Genuine Hotels.com guest review
"Not what I expected"
When I first arrived I was given the wrong room however I didn't realize it until the next morning. The staff quickly corrected the mistake and switched my rooms. I feel that all rooms should be equipped with a fridge. I am a diabetic and I carry medication that needs to be refrigerated and the room I was initially put in did not have a fridge so I […] had to leave my medications out. I also feel that the location of the hotel was out of the way and not necessarily in a good neighborhood. I also felt that the room I stayed in, the room I had reserved, has small and did not match what I was paying for it. I've stayed at other hotels and paid the same amount for a room the size of a small apartment. I expected a much bigger room for what I paid. Read moreGenuine Hotels.com guest review
"Just a night close to downtown"
Overall my stay was fine, although the air conditioner barely blow any cold air when I has it set at its coldest. The shuttle service to and from downtown was a plus. And the room was big and clean..Genuine Hotels.com guest review
Went here for Valentine's Day with my girlfriend and the stay was amazing. I bring a up flashlight to hotels to check the room before I get comfortable and this hotel room was perfect no unseen stains no dirt everything was spotless the staff was wonderful and room service was fast and friendly. I have nothing bad to say about this hotel except you […] can't open the balcony doors so you don't jump. Would recommend this place to anyone staying in the Orlando area close to downtown and the am way. Amazing stay Read moreGenuine Hotels.com guest review
"Great place to stay"
Beautiful hotel. Staff is incredibly friendly and helpful from the valets to the front desk. Printed out directions for us, upgraded our room to a suite for free. Everyone was so nice.Genuine Expedia guest review
"Great last minute stay. We will be back."
Great last minute trip. Courteous staff and spacious room.Genuine Expedia guest review
"Nice hotel in heart of downtown Orlando"
The hotel check in was quick and the staff friendly. The room was beautiful with high beds that were very comfortable. The rooms have a small balcony, unforunately the door to the balcony was locked so you only look through the glass door. The hotel has a large parking area but parking isn't free.Genuine Expedia guest review
The staff were very professional. The room was very clean. I would definately go there again.Genuine Hotels.com guest review
Trip was relaxing, close to shopping and restaurants. Shuttle to downtown Orlando was great.Genuine Expedia guest review
"Close to Amway Arena"
Difficult to find hotel entrance! Shuttle service to arena was disorganized and inefficient! Restaurant food was good and staff was efficient. Auto valet parking is $18/nite.Genuine Expedia guest review
It was a wonderful hotel and the ppl were so nice and pleasant. We will be back again soonGenuine Hotels.com guest review
Great stay!!Genuine Hotels.com guest review
"Don't Use the Bathroom"
Extremely strange to have an open air window from the bedroom to the bathroom. After an incredible night out, I got to have my girlfriend listen to all of my bowels the next morning. Unfortuntately, I had to listen to hers as well. Extremely embarrassing. I cannot for the life of my understand why someone would design this, extremely uncomrtable circumstances. […] Avoid the suite unless you have been married for 20 years and are used to being embarrassed. Read moreGenuine Hotels.com guest review
"Perfect overnight stay"
We were in downtown Orlando for business and extremely exhausted from driving up from Miami. The hotel was very clean and our standard room with L shape coach was very spacious. We left our iPhone somewhere from valet to the free shuttle they offer every half hour. The valet woman found it and brought it to where we were. When we left messages about […] checking the room the hostess called back promptly. The area has a Salvation Army next to it, but our business partners always put all their guests in this hotel and I can see why. We didn't eat there so can't rate food service. Read moreGenuine Hotels.com guest review
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