"close to am way area"
the stay was nice. the only thing that hit strange was for the amount their was not a refrigerator in the room.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Valued Guest, We are glad to hear your stay with us was nice. Thank you for taking the time to share the kind words. We regret to hear your were not happy with a room without a refrigerator. Allow me to take this time to clarify our room amenities. We offer our guest the luxury to book our upgraded rooms such as King Executive and King Suites that come with the refrigerator; And we would love to welcome you back and give you the chance to experience our upgraded room on your next stay. If there is anything we can do or provide more information please feel free to contact the hotel directly. Again, we appreciate the time you took to provide us a feeback. Kind Regards, Catherine B. Assistant Director of Guest Services
"Not sure I would return."
Visiting Orlando for the weekend. Hotel was conveniently located close to the interstate and easy to find. With the high price of the room I was disappointed with only pricey room service for food and had to pay for daily parking. Would have expected at least some type of continental breakfast especially with very limited dining options in the vicinity. […] Room was clean but our toilet had black stains in it and was unsightly. Road noises were a problem which I guess I should of expected that close to the interstate. Read moreGenuine Expedia guest review
"Excellent staff and very accommodating"
Several months ago my daughter had to have emergency knee surgery. I flew down to Orlando and stayed at the Crowne Plaza and she stayed with me after her release from the hospital as she needed help.At that time the hotel staff was so accommodating to us. Whatever we needed, they were right there with it. This past week we were back in town and my daughter […] came to the hotel to visit us. As she was leaving and walking to her car, we heard someone saying Excuse Me...we turned to find the front desk clerk running after us.she had recognized my daughter and wanted to ask how her leg was healing and how she is doing! This spoke volumes to us! We will definately stay at this hotel any time we are in the Orlando area! Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Greetings, Thank you for taking the time to share your kind words, especially about our accommodations and the excellent staff! I actually remember you myself, since I was the person that chased you outside. :). Also, congratulations on your daughters graduation as well. It is nice to see that you were able to experience the true Crowne Plaza in downtown Orlando and your daughter getting better too. We welcome you to contact the hotel on your next trip back to downtown Orlando and we will be happy to assist with any arrangements you need. Kind Regards, Catherine B Assistant Director of Guest Services
"Overall.. Really good"
The hotel has easy access to the highway and downtown. The rooms are clean and very comfortable. Those that complain about highway noise, well, roll your eyes at them as the hotel is literally right next to the highway. My only complaint is the fee for self-parking. Wi-fi worked great, customer service was great, and the restaurant was good as well. […] Enjoyable stay and would recommend to most anyone. Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Dear Jeff, Dear Jeff, We are very glad to hear you enjoyed your stay with us, and thank you for giving us your positive feedback! It was very nice to read of your wonderful experience and enjoyment with customer service, the restaurant and WIFI service. The fact that we are near highway, gives our guest convenient access to nearby downtown venues, such as the Bob Carr Performing Arts Center and the Amway Center using our complimentary shuttle service every 30-minutes from 7:30am-11:00pm, 7- days a week. Thank you again for this feedback we will certainly share your words with our team. Kind Regards, Catherine B. Assistant Director of Guest Services
"Great stay close to Downtown"
2nd time I've stayed here. Nice rooms and great service.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Nor Cal, Thank you for taking the time to provide us with this positive feeback. We are glad to hear you enjoyed your stay and the service was great! Please let us know next time you are in Orlando Downtown and we will be very happy to assist with any arrangements you might have. Your feedback is very valuable to us; therefore, thank you for your time! Regards, Catherine Bwenge Assistant Director of Guest Services
"Once a nice hotel, now a bit rundown."
Stayed one night. Bed was comfortable, breakfast was good.Genuine Expedia guest review
Everything about this hotel was wonderful the location , area,the people ,everything wonderfulGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Dear Melynn, We are very glad to hear you enjoyed everything about the hotel from the location, area and the people. We take pride in making sure all of our guests are fully satisfied and we are happy to hear you experirience the true Crowne Plaza. We hope to have you back in Orlando downtown soon! Please let us know if there is anything we can assist with . Regards, Catherine Bwenge Assistant Director of Guest Services
"Don't do it"
Expensive for the experience. Train wakes you up in the middle of the night. Hidden charges. Not worth the money.Genuine Expedia guest review
pool closed early but to close the courtyard was crazy u had to sit in front of hotel if you if you wanted to sit outside with doors locked to enter hotel.Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown To our Valued Guest, We regret to hear your stay was not up to your expectation regarding our pool hours. Thank you for taking the time to share your feedback. Our pool hours are available daily from 7am-11pm with open patio to relax, lounge and gather with family and friends. We hope you come back for another stay soon! Regards, Catherine B. Assistant Director of Guest Services
Stayed for 4 days for a business trip and loved it. When I first got there they upgraded me for free to a suite, which was one of the biggest hotels rooms I have stayed in. The staff was very nice. Would definitely stay again next time I'm in Orlando.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Yury, Thank you for sharing your feedback with us. We are happy to hear you enjoyed your stay and the upgraded room :) our staff is glad to hear of your kind words regarding our services. Welcome back soon!! Best Regards, Catherine B. Assistant Director of Guest Services
"Convenient to Amway Arena"
The rooms were very clean and the beds comfortable. Check in was easy even with the hotel being fully booked. We were going to a concert at the Amway Arena and needed to have a quick dinner. The food in the restaurant was excellent and we ate there for breakfast also! I would recommend this hotel to anyone coming to this part of Orlando.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Greetings Barb, The rooms are certainly a plus at our hotel. All of the rooms at the Crowne Plaza Orlando Downtown are meticulously maintained and offer the highest in amenities, including tile floors, granite countertops, wool carpets, real wood furniture and much more. We also get very nice feebdacks in regards to our restaurant , so we are happy you enjoyed yourself as well. Thank you for taking the time to share your wonderful comments. Best Regards, Catherine B. Assistant Director of Guest Services
"CLOSE TO THE AMWAY CENTER"
THE STAY WAS NICE, THE ROOM WAS CLEAN. THE BED WAS VERY COMFORTABLEGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Thank you for taking the time for proivde us with this kind review. We hope to see you return to Orlando downtown soon and hopefully have you back at the Crowne Plaza. Please let us know if you need any special arrangement on your future stay with us. Regards, Catherine B Assistant Director of Guest Services
Lots of traffic noise at night. There's also a train that comes through every hour or so at night with a horn loud enough to wake the dead. Hotel is in a dicey neighborhood. Room was decent - nothing special - but would not recommend due to the noise. Pool was underwhelming and breakfast buffet was overpriced and lacked many options. Would not recommend […] this hotel - lots of better options available. Read moreGenuine Expedia guest review
"Great location and beautiful!"
Great place to stay. Staff was great. Hotel bed was sooooooo comfy we didn't want to get out of bed! We will be staying there again!Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown To Our Valued Guest, Thank you for taking the time to provide such a kind review and we will certainly share this with the rest of the team. We are glad to hear you enjoyed the bed and the staff was great! We certianily get a lot of compliments on our beds and It is nice to hear you also find our beds just as comfortable. Feel free to contact the hotel directly on your next trip to Oralndo Downtown. Regards,
"Great place to stay"
Crowne Plaze..... exactly what you expect when you stay here. A nice, updated hotel in the heart of the city. Restaurant and bar area was great, food was ok. Not where you want to stay if you are going to Disney, but for downtown or Arnold Palmer hospital it is perfect. I will stay here again for sure.Genuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Thank you for taking the time to share your kind words, especially about our convenient location and the updated hotel. We are glad to read of your wonderful experience and enjoyed the restaurant and bar. It is nice to see that you were able to experience the true Crowne Plaza in downtown Orlando. We are looking forward to your next visit.
Very well kept hotel. The room was spacious, the beds were comfortable and the bathroom was clean. The location was great. Good places to eat and party close by.Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay! We get very nice compliments on our rooms, . All of the rooms at the Crowne Plaza Orlando Downtown are meticulously maintained and offer the highest in amenities, including tile floors, granite countertops, wool carpets, real wood furniture and much more. The hotel also offers complimentary shuttle service every 30-minutes from 7:30am-11:00pm, 7- days a week, so defifinelty an asset to our guests looking to dine or party near downtown. We hope to have you back at the Crowne Plaza next time you are in downtown Orlando.
"Perfect business trip hotel"
If you're looking for a nice, roomy, place to stay for business, this is a great hotel. It's clean, the service is nice and its centrally located. No frills, just a decent hotel with good pricing.Genuine Hotels.com guest review
ok close to Amway , the reason we selected the hotelGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown To our Valued Guest, We are happy to hear you chose us due to location of our property. Many of our guest enjoy being with in close distance to the Amway Center, Bob Carr Performing Arts and dining venues as well. To conveniently access the venues, the hotel offers complimentary shuttle service which is available 7 days a week from 7:30am-11pm. We hope to see you soon here at the Crowne Plaza. Best Regards, Catherine B. Assistant Director of Guest Services
"Close to amway center and downtown"
The room itself was comfortable but the only problem was that it was supposed to be a suite. When we walked into the room we saw that it was all one room. When I tried calling the front desk, the line was constantly busy. We just accepted because we needed the room and there were no vacancies either so we really had no choice.Genuine Hotels.com guest review
If you like to pay 15 bucks a night to park your own car, Have a fuzzy tv, only 1 entrance, hotel under construction, noisy room from the highway (on the 9th floor), and a small bar/ restaurant, then this is perfect for you!! Over pricedGenuine Hotels.com guest review
"City Lights Sounds and Action Abounds"
I needed a last minuet room for a concert. I wanted to make a big night of it. Everything I expected and more. Private Parking, Shuttle Service to Amway, Close to the Interstate and Downtown Action. For the money it is amazing. Great views with lots of lights and sounds. Room service and bar service. I wish there had been a little fridge in my room […] but I survived off of room service instead! LOL. I found the people most accommodating even considering there was a huge number of events in the area that weekend. I could have found a million things to complain about but I was having too much fun to waste time nitpicking! I wasn't coming to live in the hotel only to borrow it while going to see one of the greatest musicians of all time! He is from Liverpool. Seriously this IS a really nice place. Two thumbs up! Read moreGenuine Hotels.com guest review
"Within walking distance of Amway Center"
Perfect location for attending a concert at the Amway Center. Staff was very polite and helpful. The room was clean and comfortable and attention was paid to little details. It is right next to I-4 so if noise bothers you should request a room at the back of the hotel, also there is no refrigerator in room. Overall we were very pleased.Genuine Expedia guest review
"Great place to stay!"
Found the entire staff extremely pleasant and enthusiastic, ordered room service food was very good and hot when it got to the room. The valets where extremely courteous and helpful, assisted with a shuttle ride for the concert we attended.Genuine Expedia guest review
Renovated hotel. Nice rooms. Right by train tracks-surrounding area is questionable however, location is a 5 minute walk to downtown Orlando. Although we drove because its a bit of an undesirable area.Genuine Hotels.com guest review
"rip off parking fees"
When I booked no mention was made about parking fees. Upon arrival the attendant said parking would be 18 bucks a day. Do they think people would actually walk there? They should include it in the room rate and not be so sneaky about it. When I questioned the desk clerk about it he said that everyone downtown charges. Remember what your mom sId to you […] when you said "but everyone is going...." Read moreGenuine Hotels.com guest review
"extremely friendly staff"
Upon check-in, the staff was extremely friendly and helpful. They asked me questions about my trip, and showed a general interest in my well-being. The only downsides of this hotel are the fact it smells like cheeseburgers when you walk in (from the restaurant), and the sheets were nubby. Don't get me wrong, my room was clean, but it's time for them […] to replace their linens. Also the fitness center was very underwhelming. It is the size of a single bay guestroom, and working out at the same time as another person is akward due to the small size. Read moreGenuine Expedia guest review
The one downside of the place is the traffic is really loud when you try to sleep at night. If you leave the air conditioner fan running, it drowns out the noise. Other than that, it was really nice and everyone was really friendly. We even got a late check out with no problem.Genuine Hotels.com guest review
My husband and I went to the Crown Plaza for a date night so we could go out downtown together. We had a blast! The hotel was fabulous! The pool was loved and heated and the Jacuzzi was perfect. Our room was perfect and the hotel staff was incredible! We will definitely return!Genuine Hotels.com guest review
During check-in the hotel rep seemed to want to make conversation. In so doing she asked for Driver's License in addition to the credit card that had prepaid for the reservation. From that license she stated aloud our entire home address. There were other guests checking in at the small desk and others in the lobby nearby. We were most upset that she […] had given out our home address (a local address). The next morning we went to the buffet which was included in our room rate. The waitress brought us a bill. When we said it was included she asked for the voucher we had gotten at check-in. The agent who gave out our address did not give us a voucher. The restaurant staff voided the ticket after they went to get us a voucher. This was a bit unsettleing on our visit. Read moreGenuine Hotels.com guest review
"not what i exspected"
The pictures on the website is very deceiving. the lobby was unattractive,the carpeting in my room was dirty, the sheets were stained , very noisy, too close to the interstate and there were ants all over the bathroom. Needdless to say I checked out two nights early. Never stay there again!Genuine Hotels.com guest review
Always loved this hotel.Genuine Hotels.com guest review
"Excellent customer service."
The hotel staff were absolutely phenomenal. I had my wedding there and they were all very friendly and helpful. One of our guests had a personal crisis during the wedding and the desk clerk (I believe her name was Valarie) handled it personally, calling the woman every 10 minutes to make sure she was all right and providing her assistance so the bride […] didn't have to worry about it. The staff take on issues personally and are very professional. I am very impressed with this hotel. Read moreGenuine Hotels.com guest review
"Great place to stay. Beds are SUPER comfortable"
Out of the 3 hotels we stayed in through out our vacation, the Crowne was our favorite. The beds are the most comfortable beds I have ever slept in. Loved them so much I took a picture of the label and called the hotel to find out what mattresses they have in the rooms so I can buy one of my own. The rooms are very modern and big. I stayed in a King […] room. I would stay in this hotel again. The only thing I didnt like is that a few blocks away from the hotel the nieghborhood wasn't that great. Other than that very nice. Read moreGenuine Hotels.com guest review
"Good Value if. . ."
you like to hear trains blowing their horns through the night and all the traffic from the highway outside your window. also, I had a hard time with maintaining the temperature in the room. when it shut off in the middle of the night b/c it reached it's target temp, the room would get so hot to the point I woke up sweating. The combination of this and […] the outside noises, did not equate to a good restful night sleep. There is also mold in the shower which isn't acceptable in any hotel in my opinion. . . maybe a motel. I do not plan on staying here again. Read moreGenuine Hotels.com guest review
The only problem was the next room was a smoking room and the transfer of cigerette smoke was very strong.Genuine Expedia guest review
"15 for parking"
There is a 15 a day self parking fee which is a lot since other hotels have free parking for guestGenuine Hotels.com guest review
"Nice hotel in an not so nice location"
Beautiful on the inside, but a little hard to get to due to the one way highway exit ramp.Genuine Hotels.com guest review
Great stay all the way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Good Downtown Location"
Checked in late on a Friday. Parking has a fee and we chose to self-park as there were plenty of spots available in the lot. The valet staff and the girl at the front desk were all extremely nice. Got to our room and it was very nice. Comfortable bed. In the standard room there is a microwave and wetbar/sink but no mini-fridge which we didn't realize. […] The only other thing was there was a wash cloth left in the shower. Not sure if it was clean or used but either way that was the only complaint. Read moreGenuine Hotels.com guest review
"Nice place to stay"
The room was clean and the service was nice. I was in town for a B-Ball game so the location was very nice. The staff was friendly and all for a reasonable price.I would stay here again.Genuine Hotels.com guest review
The employees were rude and unatentive. Never staying here again.Genuine Hotels.com guest review
"Bugs in the Bedroom"
We stayed at the Crowne Plaza for a concert at the Amway Center. The hotel was extremely convinent for the concert and the valet service was excellent - setting us up with a black car. However, upon arrival there was no Shampoo available in our room. I called the front desk and they said that they would send some up. Thirty minutes later - I went downstairs […] to get my own. I never recieved my shampoo. Poor service. When we woke up the next morning we were greeted by a live cock roach in the bathroom. yuck! So for the full price of an overnight stay of $170 plus $18 for parking - I just don't see the price as worth it. Read moreGenuine Hotels.com guest review
"Too close to highway"
We stayed in a king deluxe, the room was nice & big. The hotel is close to the Amway Center & they offer a shuttle service which was great as we were there for a concert. The biggest complaint I had was the noise being so close to the highway. I hardly slept at all. Probably wouldn't stay there again because of it.Genuine Hotels.com guest review
The hotel is on a faraway area. The restaurant closes at 11:00PM, and there is no bar or other room service after this time. They charge you USD 15,00 per day for your car. Ridiculus...Genuine Hotels.com guest review
"Great Hotel. Clean and accommodating!"
We had a few minor issues that were attended to immediately and efficiently. We really enjoyed our stay here. The restaurant staff accommodated our special requests. wished we could have stayed longer. We loved e pool. Only request,if there was one, would be to have bigger fluffier pool side towels and more coffee in rooms.Genuine Expedia guest review
"Close to events at Amway"
This hotel is consistently good and very convenient to events at the Amway Arena. They provide a shuttle service which is a necessity, considering the neighborhood. We've never been able to hook up with it after an event, but luckily there are pedi-cabs. The bistro/bar offers good food and drinks before a concert and is open when you return. It's my […] first choice when we travel to Orlando for a concert or other event. Read moreGenuine Hotels.com guest review
"Noisy & Not Worth the Cost"
Unfortunately I was very disappointed in my stay at the Crown Plaza Orlando. The check in was slow. The quality of amenities was poor. The surrounding outside noise was terrible... if only I had known that there was going to be a 4:30am morning train that would not stop blowing its whistle I would have been prepared with ear plugs!!!! Needless to stay […] I will not be staying at this hotel again :( Read moreGenuine Hotels.com guest review
over priced! besides the almost 200$ price tag for a simple room, they charged parking and breakfast seperate...Genuine Expedia guest review
"Find another hotel, not a 3.5 star in any way"
To start with the hotel is located on a one-way street, making access limited, and its adjacent to the highway, so expect a lot of noise. The inside conditions are poor and the rooms are small. TV stations are limited, no Golf Channel :( We didn't make it through the first night of a 5 night vacation before we moved to the Crowne Plaza Universal, and […] it was worth all the hassle to do so, and there was a lot of hassle. Parking was $15 a night (more for valet). Read moreGenuine Expedia guest review
"Great Place to stay"
Bed was wonderful, staff great - although we didn't get the room we reserved (2 Queens - we got a King and a sleeper sofa) it was still a nice room. For the sleeper sofa, I would recommend an additional mattress pad. We ended up taking the big comforter off the the King, folding it in half and putting on the sleeper for added comfort. My son sleep great […] with that. The staff was outstanding! They made our stay great. Read moreGenuine Expedia guest review
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