"Overnight stay in Orlando"
We stayed on a Saturday night between a basketball game and a play. Staff was welcoming and the hotel room was clean. When we returned from our evening basketball game, we found the lounge a pleasant stop before ending the evening. Breakfast staff was pleasant...although I could only rate the breakfast as okay...in selection and price. It seemed to […] take quite awhile for our meal especially since the restaurant was not very crowded. We would stay again on another occasion. Read moreGenuine Expedia guest review
"Amazing Customer Service!"
The customer service here was amazing - from the room service delivery person being incredibly kind to the maid service looking up and saying "Hello" every time you pass someone - everyone was incredibly nice. The bed was so comfortable, I wanted to buy one for my new home. I had the best sleep I'd had in a long time. Food was great and the bartenders […] are all very nice. I'm impressed and will recommend this hotel to everyone I know. And just FYI - I'm a self-proclaimed "hotel snob." This exceeded my expectations. Read moreGenuine Hotels.com guest review
"Hotel needs to be updated,Very few ameneties"
I was very dissapointed with my stay, Paint was chipping off walls,tv picture was like if i had rabbit ear antennas. Front desk people were no where to be found. and self parking gate didnt work, it was pouring and had to get soaked to enter lobby from self parking. Picture looks way better then it is. Not a good area as well , People asked for change […] when I parked car, Twice!! I think I should be refunded? But am not gonna dwell on the situation Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Hello, Thank you for your feedback. I am sorry that the room was not up to your standards, and that you had issues with the parking gate. We take guest comments very seriously, and are going to look into the issues you experienced. Based on your comments we are inspecting rooms for paint damage, and having our gate serviced. Next time you are in Orlando I hope you choose us again. Warm Regards, Martin F Assistant Director of Guest Services
"Now what I expected!"
Thought that the Crowne Paza would be a step up, but realized the hotel was dated, and the surrounding neighborhood didn't feel that safe.Genuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Greetings Mitty, Thank you for your feedback. I would like you to know that we take security very seriously at our hotel. We have gated parking and security. Every night our main entrance is locked and only those with key access are allowed in. Warm Regards, Martin F Assistant Director of Guest Services
"Great location - noisy"
Great location to walk to Amway Center and downtown Orlando. Hotel hallways could use a little dressing up. Highway I-4 was a bit noises from our room on upper floor. A/C helped, but better sound proofing would help. Still nice location and decent place.Genuine Expedia guest review
The staff was friendly,courteous,professional and very proud of their hotel. Nice job on renovations too! The one night there was no hot water for about an hour and we were comped a free breakfast which we felt was adequate for the inconvenience. We would stay here again as it was very accessible to I-4 and the Amway Center.Genuine Hotels.com guest review
"Close to Amway Center"
The Hotel was fantastic!! Very convenient, clean, & very helpful staff!!!Genuine Hotels.com guest review
"Not the best downtown option"
The hotel location is in the downtown area, but not really near any desirable spots. The noise from the traffic on I-4 and the trains are fairly horrendous. Stayed two nights and did not receive housekeeping service one day. The suite that we stayed in was nice, but instead of a pull-out sofa, it was just an L-shaped sofa and we needed to get a rollaway […] bed to accommodate our sleeping arrangements. Read moreGenuine Hotels.com guest review
"Nice Hotel Off I-4"
I stayed with my mom for one night and had an absolute blast. Very clean, nice staff, relaxing bed and pillows and lots of great aromatherapy items to use!Genuine Expedia guest review
It was a good attempt, but the pictures make it took nicer than it is, we were a bit disappointment.Genuine Expedia guest review
"Great Hotel No "Real" Self Parking"
Be prepared to add $18 dollar per night to your stay for valet because self parking costs $15.00.Genuine Hotels.com guest review
Very noisy, right off the highway!Genuine Hotels.com guest review
"Great Hotel But Parking Is Ridiculously Expensvie!"
This hotel is really nice, clean, and great food, but the overnight parking is outrageous and it isn't mentioned in the hotel description on here.Genuine Hotels.com guest review
"Not what I expected"
When I first arrived I was given the wrong room however I didn't realize it until the next morning. The staff quickly corrected the mistake and switched my rooms. I feel that all rooms should be equipped with a fridge. I am a diabetic and I carry medication that needs to be refrigerated and the room I was initially put in did not have a fridge so I […] had to leave my medications out. I also feel that the location of the hotel was out of the way and not necessarily in a good neighborhood. I also felt that the room I stayed in, the room I had reserved, has small and did not match what I was paying for it. I've stayed at other hotels and paid the same amount for a room the size of a small apartment. I expected a much bigger room for what I paid. Read moreGenuine Hotels.com guest review
"Just a night close to downtown"
Overall my stay was fine, although the air conditioner barely blow any cold air when I has it set at its coldest. The shuttle service to and from downtown was a plus. And the room was big and clean..Genuine Hotels.com guest review
Went here for Valentine's Day with my girlfriend and the stay was amazing. I bring a up flashlight to hotels to check the room before I get comfortable and this hotel room was perfect no unseen stains no dirt everything was spotless the staff was wonderful and room service was fast and friendly. I have nothing bad to say about this hotel except you […] can't open the balcony doors so you don't jump. Would recommend this place to anyone staying in the Orlando area close to downtown and the am way. Amazing stay Read moreGenuine Hotels.com guest review
"Great place to stay"
Beautiful hotel. Staff is incredibly friendly and helpful from the valets to the front desk. Printed out directions for us, upgraded our room to a suite for free. Everyone was so nice.Genuine Expedia guest review
"Great last minute stay. We will be back."
Great last minute trip. Courteous staff and spacious room.Genuine Expedia guest review
"Nice hotel in heart of downtown Orlando"
The hotel check in was quick and the staff friendly. The room was beautiful with high beds that were very comfortable. The rooms have a small balcony, unforunately the door to the balcony was locked so you only look through the glass door. The hotel has a large parking area but parking isn't free.Genuine Expedia guest review
The staff were very professional. The room was very clean. I would definately go there again.Genuine Hotels.com guest review
Trip was relaxing, close to shopping and restaurants. Shuttle to downtown Orlando was great.Genuine Expedia guest review
"Close to Amway Arena"
Difficult to find hotel entrance! Shuttle service to arena was disorganized and inefficient! Restaurant food was good and staff was efficient. Auto valet parking is $18/nite.Genuine Expedia guest review
It was a wonderful hotel and the ppl were so nice and pleasant. We will be back again soonGenuine Hotels.com guest review
Great stay!!Genuine Hotels.com guest review
"Don't Use the Bathroom"
Extremely strange to have an open air window from the bedroom to the bathroom. After an incredible night out, I got to have my girlfriend listen to all of my bowels the next morning. Unfortuntately, I had to listen to hers as well. Extremely embarrassing. I cannot for the life of my understand why someone would design this, extremely uncomrtable circumstances. […] Avoid the suite unless you have been married for 20 years and are used to being embarrassed. Read moreGenuine Hotels.com guest review
"Perfect overnight stay"
We were in downtown Orlando for business and extremely exhausted from driving up from Miami. The hotel was very clean and our standard room with L shape coach was very spacious. We left our iPhone somewhere from valet to the free shuttle they offer every half hour. The valet woman found it and brought it to where we were. When we left messages about […] checking the room the hostess called back promptly. The area has a Salvation Army next to it, but our business partners always put all their guests in this hotel and I can see why. We didn't eat there so can't rate food service. Read moreGenuine Hotels.com guest review
"unexpected stay in Orlando"
My girlfriend got re-routed to Orlando on a late night flight. So I drove from Tampa and needed a room and wanted one near downtown Valet was great; Put my car upfront while I took a quick shower. Came downstairs to go to the airport and it was right there. We were given a suite, which was a free upgrade and pure luck. Granite countertops w/ stools, […] nice kitchenette and living room. Bedroom was a good size. The negative about the bathroom was the "cowboy" doors and an window type opening w/shutters. It had a shower and a tub and was clean.We called the front desk to get a cab and instead of calling one for us, they gave us the cab phone number. Breakfast was included in our room and was decent. Read moreGenuine Hotels.com guest review
Great beds and linens. Very nice staff and wonderful restaurant.Genuine Hotels.com guest review
I came to Orlando for an expo and stay for a short time, great inernet access, great room service, great hotel condition, I love my stay, highly recommended.Genuine Expedia guest review
"Nice hotel near downtown and parties in Church St."
RelaxGenuine Expedia guest review
I had a short 3 night stay and had a great stay. Couldn't have asked for anything better.!Genuine Expedia guest review
GGenuine Expedia guest review
"OK Hotel but..."
Toilet broken, close to the highway, they have balcony doors but all are locked shut...were in florida and not even a door or window to open. The worst thing was $15 a night to park your car Yourself! Placard said $8 but then we were told that was for day parking, to keep your car overnight is was $15! Who stays in a hotel and doesn't keep their car […] overnight. All these little ways of getting your money means we will never stay there again, hope it was worth it. Read moreGenuine Expedia guest review
"A/C was not working"
We called at the front desk twice A/C was not working. According the person at the front desk it was already set (heater) and can't be change due to cold me weather temperature. If they give assigned you a room facing to the highway get prepare to hear noises like cars and the train.Genuine Hotels.com guest review
"Great spot for Bowl game"
Room was very nice, the L-couch was great for watching TV, napping, and the it was a pullout sleeper as well. The free shuttle left every 1/2 hour and would take us anywhere within a couple miles of hotel, this was GREAT since cabs seemed a little expensive in Orlando. Shuttle drivers were awesome and very courteous, even gave us suggestions on places […] to eat. Front desk staff was very helpful -- I was trying to print my boarding passes for an early flight and another person was using the complimentary workstation (for a very long time), I told the front desk and they let me use one of their computers at the desk (not in use) to print out my boarding pass -- very helpful!! The pool looked great, but we didn't use it. And the bar had a delicious BLT. All in all, a very nice stay and I would definitely stay here again if I wanted to be downtown Orlando. Read moreGenuine Hotels.com guest review
"Good overnight stay"
The hotel was easy to get to, although the valet parking was expensive as typical, there was a shuttle to all of the downtown sites. We did wish it ran later given the late night city life. The only issue was after a new years celebration, we called to confirm breakfast and were told it ended by 10am. Woke up earlier than desired to find they had it […] till 12! The restaurant staff ignored us after we let them know we were using a breakfast coupon that was part of the hotel package purchased. Good hotel, bad cafe service. Read moreGenuine Hotels.com guest review
"Hotel close to Citrus Bowl."
The breakfast was not a full breakfast. There was no grits any of the three mornings we were there. Should have a variety to choose from Had to wait for things to be cooked, because they ran out.Genuine Expedia guest review
"air didn't work."
Could only turn the air down to 69. It still didn't work. Finnaly got a refund for 1 night. Not acceptable. Dissappionted!Genuine Hotels.com guest review
Love hotel and guest services were greatGenuine Hotels.com guest review
For the most part it was very nice. The only negatives were that their wifi was horrible - kept kicking off and not having much of a signal. Also, there breakfast, which was very expensive was cold and not very good.Genuine Hotels.com guest review
"Nice place one thing missing"
You can tell the place is a little dated but it was very clean. The only problem was for a nice place it looked like they got the towels from a Motel 6. They were small and thin, not what you would expect in a Hotel this nice.Genuine Expedia guest review
The location is odd. Its close to downtown but its not walking distance. One can see the Amway center from the west side of the building. The building is located in what appeared to be a rough part of downtown. Also, I had housekeeping try to get in my room at 7:45am. They tried three times in 5 minutes. I was not happy being startled awake like that. […] I could have placed a do not disturb but I had planned to be out of the room by 9am. Read moreGenuine Expedia guest review
"Close to downtown"
The stay was comfortable.Genuine Hotels.com guest review
"Was very happy with hotel and our stay."
Was very happy with hotel and our stay.Genuine Hotels.com guest review
"Walking Distance to Amway"
This hotel was very close by to Amway Center which was our main reason for staying. But the noise from the very close by freeway was ridiculous, We were on the 12th floor but the noise made it seem like we were smack dab next to the freeway. The hotel needs thicker windows (hurricane proof).Genuine Hotels.com guest review
"Not sure that I'd recommend it, but maybe."
Got this room through Expedia. The hotel is right off I-4, which is good news and bad news. The good news - easy to find. The bad news - noisy. The guy who checked us in was friendly and accommodating. The woman who checked us out was not, although, in her defense, it busy at the desk and she was by herself. The elevator was scary. It made weird noises […] but it got us to our floor. The room was okay. It was large and the decor was acceptable. The hallways could use some sprucing. The toiletries had great packaging which disguised the generic products. Didn't eat or use the fitness center, internet or any facilities. Read moreGenuine Expedia guest review
"Average hotel, great location."
First I would like to say that I've stayed at this hotel once before and it was a nice experience. This time around, not so much. I understand that there was an event going on and the staff tried to accommodate everyone in the best way possible, but I got a room on the 2nd floor with a broken ac unit. It took me literally 3 times to call the front desk […] before they sent someone up. When the maintenance guy came up, he opened up the unit and said it was frozen and that we should leave the ac at 75 until it worked again (Assuming that we were the ones who turned it all the way down). We were without ac for the whole 2 days that we were there! How uncomfortable was that? VERY! The hotel staff should've checked all the ac units and made sure they are put back at a certain degree before new guest arrive. I asked for a new room and was told that every room was booked, which is understandable, so they offered to not charge me for 1 of the 2 cars for the 2 days that i stayed there. Couple days later, I checked my bank statement, they still charged me for both cars for both days. Therefore, I will not be staying at the Crowne Plaza Hotel again. Read moreGenuine Hotels.com guest review
We stayed two nights at this location and it was the worst experience ever! We had two rooms. Between the two rooms we had three adults and not one of us got any sleep. The I-4 traffic was so loud that with horns and semi's blowing by all hours of the night that it was simply impossible to sleep. We called down for a floor fan to attempt to block out […] some of the noise and the hotel does not have any. That is a huge mistake because for that reason alone, I will never book a room at this location again. If you have a property with a particular problem, you should do everthing within your power to make customers as comfortable as possilbe. When I called the front desk they did tell me that I should have earplugs and eye mask on the bed in a "welcome" bag...which should be called "good luck trying to sleep" bag. In any case, neither of our two rooms had one and we had to wait 20 minutes for someone to finally bring up ear plugs, which only barely masked the noise. Read moreGenuine Expedia guest review
From the moment we pulled our car up to register I knew this was going to be a great visit. The valet drivers were very courteous and engaging. The front counter staff were equally as friendly. We were taken to our room that was absolutely gorgeous with it's upgraded furnishings. The view was of I-4 and surprisingly, the traffic noise was not an issue. […] The housekeeping staff were friendly and very accommodating as well as the dining room staff. Needless to say, we will visit this hotel again and most definitely recommend to our friends and relatives. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Orlando - Downtown Dear Adria Mitchell, We are pleased to ready your stay was an amazing experience. Thank you for the kind words regarding our valet team for being courteous and enganing. In addition to our front desk staff, housekeeping staff and the gorgeous room. We do everything to make sure our guest experience a memorable and we are glad our services had that impact. We welcome you back soon for another wonderful Crowne Plaza experience and if there is anything we can do please let us know. Regards, Catherine B. Assistant Director of Guest Services
"Nice Hotel, minutes from the Amway center"
It was a very nice experience and the room with the L shaped couch in it was very nice and spacious as well! There is a nice restaurant downstairs and they also offer a complimentary shuttle anywhere within a 3 mile radius which will easily get you to the Amway center or the bar scene on wall street or orange street (where there are about 30-40 different […] bars/clubs. Would stay here again! Read moreGenuine Expedia guest review
Response by Crowne Plaza Orlando - Downtown Our complimentary shuttle is certainly a popular amenity for most of our guest attending events at the Amway Center, Bob Carr Performing Arts and many downtown venues. We are glad to see you enjoyed the service. Thank you for the kind words regarding our rooms as well.. We are looking forward for your return and if there is anything special we can arrange please let us know. Kind Regards, Catherine B. Assistant Director of Guest Services
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