"ok but could be better"
Friendly staff. Place needs renovation.Genuine Hotels.com guest review
really great bed, didn't want to leave it, great waitress/bartender. front desk needs work, except for that all was good, only bad thing in morning, was plow buried my car, I am just a few months recovered from heart attack, so it wasn't fun digging out, and front desk clerk offered no help.Genuine Expedia guest review
Not so near West Point but right off Thruway, pleasant staffGenuine Expedia guest review
"Not What I expected"
My wife and I along with my 8 month old baby were staying here for a night on our way back home. I have stayed in Ramadas before and they have been wonderful. However, when we arrived, there was no one at the counter for us to check in, the room was not done being cleaned (it was well passed check-in time), and the furniture and the hotel itself was […] run down and worn. There was no thermostat in the room so we could adjust the temperature, it got so cold that our baby could not sleep. We decided enough was enough and we left in the middle of the night. I will never stay at a Ramada ever again. Read moreGenuine Expedia guest review
The location is good but overall the hotel needs some revamping. The towels are old and well beyond replacement stage. The breakfast was included in the price of the room but the coffee was awful And watery. There is no excuse for serving bad coffee in this day of coffee stores everywhere! Last, the ventilation system was either 'always on' or 'always […] off'. It was loud and needed updating to a more quiet system. The staff was courteous and nice. Read moreGenuine Expedia guest review
"Rude front desk attendant"
Overall wonderful hotel everything was clean and the room was fabulous the only issue I had is while checking out we had a different attendant who was quite rude to my boyfriend. Also we had gotten a price for extra stay at the hotel and when we asked him he gave us a different price. Overall besides the rude front desk attendant everything was wonderful […] and we really enjoyed our stay. Read moreGenuine Hotels.com guest review
"Horrible Place -- Avoid"
Do not stay here. I had asked for a non-smoking room when I booked. The desk clerk assigned me to a smoking room. I told him I absolutely could not stay in a smoking room for health reasons. He was not at all accommodating. I told him I wanted a refund if he did not give me a non-smoking room. He finally relents and gives us a non-smoking room. The […] room is four doors down from a very loud d.j. music reception going on in the lounge. Loud, booming music reverberating through the hallway. I go back to the front desk, this time with my husband, and tell him the non-smoking room next to the loud music was absolutely unacceptable and I want my money back. He then says, "You want a room at the back of the hotel where it is quiet?" I ask him if it is a non-smoking room, and he indicates it is. So... bottom line... it's not like he didn't have non-smoking rooms in a quiet part of the hotel in the first place. I will never stay in this hotel again. Awful customer service, plus the towels were very thin and threadbare, facility and room need renovations. This place is a pit. Read moreGenuine Hotels.com guest review
Beds were horrible, as were the sheets. I got very little rest that night.Genuine Expedia guest review
"Hôtel in need of cleanliness"
The hotel shows it's wear and tear. It badly needs to be brought up to the standards that one would expect from a Ramada Inn.Genuine Expedia guest review
"Cheap Dump in Good Location"
Title says it all. Untouched since 1982. Pack your Jovan Wild MuskGenuine Hotels.com guest review
"I've stayed in better Ramadas on other trips..."
I spent two nights in this hotel. The carpet had several stains as well as ones on the desk chair. The towels were rough. It was impossible to spend quiet time in the room after a long trip with maids shouting in the halls. Also, check-in was not available until 3:00 P.M. 2:00 P.M. would have been more convenient since I had a 6:00 A.M. flight that […] first morning. Read moreGenuine Expedia guest review
They are dirty and the employees are offended because you tell them .. There were food boxes and chicken bones gun shot holes n the window (window was shattered) stinks remotes don't work sheets had stains don't recommend my dog stay there overnightGenuine Hotels.com guest review
"Never again !!!!"
Outside and interior both need cleaning and repair. Lobby coffee pot dirty. Will not be dtaying here again. Staff needs to work on customer service.Genuine Expedia guest review
"Easy to access highway and tour city"
Wonderful and had adventure to tour this city. Great for other tourists to visit that placesGenuine Expedia guest review
"close to restaurants"
it could have been cleaner and renovatedGenuine Hotels.com guest review
Barely passable, bathrooms need a lot of work. Motel is showing it's age. Hotel evening staff was disinterested. Won't be back.Genuine Hotels.com guest review
I read a lot of comments on how this hotel was not clean and had noisy guests. I did not experience this at all. Overall, pretty great for the money I paid.Genuine Hotels.com guest review
"Served purpose - not again"
Dirty, holes in wall, huge holes in window, dirty, electrical outlet in bathroom didn't work, grim and dark.Genuine Hotels.com guest review
"Rooms are in poor repair."
We called to let them know we would be late which was no problem. Our room was very stuffy and the furniture(desk chair) was very old amd in very poor repair. The mattress was very hard and uncomfortable. Breakfast was prompt but tasteless.Genuine Expedia guest review
"Good for the price"
This Ramada is a little run down but for the price it was good enough. Convenient location, nice breakfast in the morning, very quiet. I'd stay there again.Genuine Hotels.com guest review
"No elevators! Bad bathroom tubs!"
The staff was great. Without a doubt there was great customer service. We asked for towels a lot and they always came on time and the wake up calls from the front desk were punctual. However, the bathrooms are out dated and grimy. Over all it wasn't dirty but kind of disgusting because of black mold spots and rust. Also the bath tubs are bath fitters. […] Which isn't usually a problem but the tub had a huge crack in the center that was covered by what I would describe as a "patch" you knew the crack was there because I felt like I was going to fall thru when I was standing on it. Also something to keep in mind, the hotel is on somewhat of a hill and there are NO ELEVATORS! If you have young children in a stroller and lots of luggage, beware. It very uncomfortable. The breakfast was acceptable. The bagels were actually delish! Really soft and yummy. Rooms were spacious and the neighborhood was great. Plenty of things to eat in the area. There's also a mall. And Orange County choppers is really close. They have a cafe there too. Read moreGenuine Hotels.com guest review
"Very outdated and appeared unclean."
The staff was very nice but the hotel was less than desirable. Would not stay here again.Genuine Expedia guest review
We chose this hotel because it was conveniently located off the main highway and looked good for the price. When we arrived we were told they had no non-smoking room left. When I explained we reserved (and were guaranteed) a non-smoking room because I have bad allergies the clerk said to take it up with Expedia. There is no way this large hotel in a […] small town could have booked all its non-smoking rooms. The smoking room we stayed in was dirty and did not have the free Wi-Fi or cable channels it advertised. The bed did not even have a comforter, just something barely heavier than a sheet. This was the only time in my life I did not leave a tip. Read moreGenuine Expedia guest review
"Very much needed rest and relaxation"
Our stay was great. We thought the room was great. Very nicely decorated. The colors used were inviting. The bed was very comfortable. We appreciated the fridge and microwave in the room.Genuine Hotels.com guest review
"very poor Ramada"
Very poor condition of hotel. It was worse than many seedy motels I have stayed at. Only two towels in the bathroom. Stayed two nights, and didn't get clean linen for the second, and had to chase maid down to get more towels...she said we'd have to wait for some from the laundry...smelled like crap, and the remote had dead batteries.Genuine Expedia guest review
"Clean no frills hotel"
I was pleasantly surprised after reading some of the recent reviews. Our room was clean. Everything worked. Our room was quiet. The buffet breakfast was OK. The lobby could use major renovations. Yes you have to go up and down stairs. Carpeting in the stair wells needs to be fixed. The equipment in the exercise room was modern and worked.Genuine Expedia guest review
"Lots of Stairs"
Everything was outstanding about this hotel except the stairs. The hotel has two floors and no elevator. On each floor, the hallways are tiered with a set of stairs every 20 feet or so. And it's a large hotel.Genuine Hotels.com guest review
not worth my money nor another stay.Genuine Hotels.com guest review
We rented 2 rooms on our way back home. This entire hotel really needs to be renovated. The towels were almost ready to be declared rags, the shower was full of mildew, etc. No highchair in the restaurant (breakfast). The only positive point was that the beds were confortable.Genuine Expedia guest review
"Great for quick stay"
We were traveling for a wedding and the hotel the couple had a block at was booked, so they recommended the Ramada. It was super convenient off the highway, and there were restaurants and shops very near by. There was no elevator that I could find, which was a little inconvenient, but it's not like it's a high-rise building. (Though, I wonder about […] wheelchair accessibility.) The room was comfortable and clean, though a little cramped with furniture. The Ramada is great for a quick one or 2 night stay, but I probably wouldn't want to spend an extended amount of time here. Read moreGenuine Hotels.com guest review
"Adequate hotel for reunion"
We were in Newburgh for my West Point class reunion. We only were there in the early morning and at night to sleep. It suited both purposes nicely, especially since there was an included hot breakfast bar. The staff managing the breakfast bar were outstanding! Only drawback was a loud party in the lounge that spilled down the hall around 3 am; 2 still […] going strong at 6:30 am when we came to breakfast. We were so tired it only bothered us for a moment. The bathrooms need some updating, otherwise nice. We'd stay there again if we have a choice. Read moreGenuine Expedia guest review
The room smelled bad, we had to buy an airfreshner and that didn't even help. Our soap was a used one. Gross!!!Genuine Expedia guest review
"close to west point"
The stay was great but the neighborhood is crummy I got my truck my broken into and lost 500 dollars worth of toolsGenuine Hotels.com guest review
Hotel was somewhat dated. Staff was very good upon arrival. Late in the evening we had asked for an extra blanket and pillow (no extras in room) it arrived over 1 1/2 hours later. I was already asleep and did not hear the knock, the other person did but didn't bother to get up at that point. Continental breakfast was beyond what was expected. The bathroom […] tub was absolutely filthy and stained and used bar of soap left in it from guest before. It served the purpose of our needs for 1 night. Read moreGenuine Hotels.com guest review
The hotel is very outdated, the carpets were dirty need a good vacuuming and all the hallways. the room was decent bathroom linens were thin and small.Genuine Hotels.com guest review
"musty smell in the room but quite cheap"
it is not expensive but you get what you pay for. the room smell was terrible but I'm sure it is not the same for every room.Genuine Expedia guest review
Rated same hotel with high marks last week. 1 week later big disappointment! Was flying in from Philly so called ahead for shuttle bus that was promised last week and male operator told me I have to find my own cab (rude way!). When arrived in Newburgh, thankfully receptionist was exceptional young lady (the only good thing about the hotel this time) […] arranged for shuttle but by a misunderstand I got a cab and she settled with him! Room was dirty, A/C malfunctioning and noisy, shower broken, no butter at breakfast, no coffe in lobby machine (morning receptionist did offer to make a new pot, though), got woken up at 8:30 by cleaning lady, etc etc etc - big disappointment. Complimentary weekly parking appreciated, though. Read moreGenuine Hotels.com guest review
Reception was very pleasant and truly helpful; room was better than expected and complimentary service to the airport was much appreciated plus they accepted to allow me to leave my car at the hotel while I was away on business for a week! Fantastic!. Breakfast was mediocre but adequate. Cannot understand the low rating!Genuine Hotels.com guest review
Front desk person wasn't especially attentive and couldn't seem to get my name right. Room was nice size, decent bed, and adequate bathroom. Nice TV. Some of the furnishings needed updating (I wouldn't dare sit in the desk chair) and the linens were paper thin. Breakfast was average though the bagels were quite fresh. Okay for the price but probably […] not worth much more than $100 per night. Read moreGenuine Expedia guest review
"Great Value for a no frills stay close to OCC"
Our stay was nice. The room was very comfortable, nice chairs, bed, and shower. It was very clean. I wasn't clear on what amneties it came with if any? Overall I thought this was a great overall value and the inside of the hotel looks much nicer than the outside of the building.Genuine Hotels.com guest review
Hotel was OK, No elevator. No soap or shampoo in room. No batteries in TV remote.Genuine Hotels.com guest review
Met my expectation for the amount i paid for it. It has a nice pool.Genuine Expedia guest review
"good rate, great location, hotel needs work"
room was very clean, and comfortable, location great, but hallways, and exterior of hotel need major work. hallways with dirty , dingy carpets and just poorly maintainedGenuine Hotels.com guest review
"Stay in Newburgh NY"
This was one of the dirtiest places I have ever stayed in. The rooms were musty and reeked of cigarettes. The house staff argued very loudly outside my room and one if my rooms did not even get serviced. I will NOT be staying in a Ramada Inn EVER again. Very definitely. I will be back to the area very frequently over the next 4 years and so will a large […] number of my extended family. Read moreGenuine Hotels.com guest review
"Bring a TENT"
Find a nice park nearby and stay in a tent. You'll find the experience much more pleasant. This is a VERY poorly maintained property. No wonder it was so easy to get in to on a very busy weekend. I am quite an experienced traveler and should have known better. Shame on me! The decent places had already been booked. I'll certainly know better next t […] ime. Yuck Read moreGenuine Expedia guest review
"Dirty, Unsafe & Not Well Maintained!!"
The Ramada experience for us is over. We will not return nor will we ever stay at one again or refer anyone to stay.Genuine Expedia guest review
Affordable and conveniently located to both Stewart International Airport, Newburgh, and West Point. Room was comfortable and more than adequate for my needs.Genuine Expedia guest review
Hotel was convenient for our needs. Beds need to be replaced. Breakfast needs some variety. For a 6 day stay it was $300 cheaper than the hotel across the street.Genuine Hotels.com guest review
"Right off main hwy, Rt # 300"
The hotel was clean. The room was small but comfortable. The breakfast in the morning was standard but OK. Wifi was fast as well. Overall a good quality stay. However be warned that unless you book with hotels.com, they charge an automatic daily charge for a safe that you have to ask to have removed. I did not have to deal with it for hotels.comGenuine Hotels.com guest review
To start I was promised a 12 noon check in but the room was not ready until after 3pm, leaving us in the lobby waiting. During the time we spent in the lobby we observed the not so classy people that staed or worked there. You had the fronk desk manager arguing with a couple with a small child about how they hadn't paid their full bill and they could […] not stay any longer... Not a good feeling when your looking foward to a relaxing night before a busy day. Then the worse part was when they finally gave us the room key, we were sent to the back of the building not a very nice entrance, there was cigarette buts everywhere smell of cigarettes disgusting smell. Then we get to the room OMG this was even worse the curtains were all stained with I don't know what...I think old blood stains yellow stained just very disgusting..I complained and of couse they ignored us. I could not sleep because I so sceeved out. I would never ever stay here again. i would not recommend this place to anyone. Read moreGenuine Hotels.com guest review
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