Book online or call:
800-246-8357This call is free. 24 hours a day, 7 days a week
"Okay"Reviewed by a Hotels.com guest on May 5, 2012
our room was in the basement!
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
Location.
Conveniently near the airport, Celuisma Imperial Laguna is in Cancun (Cancun Hotel Zone), close to Cancun Golf Club at Pok Ta Pok, Cancun Convention Center, and La Isla Shopping Mall. Additional attractions near this hotel include Nautilus Diving and Training Center and Plaza Caracol.
Hotel Features.
This beach hotel offers a restaurant and a bar/lounge. A complimentary evening social is available on select days and a complimentary breakfast is served each morning. Public areas are equipped with wireless and wired high-speed Internet access (surcharges apply). The staff can arrange tour/ticket assistance, tour assistance, and translation services. Additional amenities include an outdoor pool, a rooftop terrace, and multilingual staff. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary, and available on a limited first-come, first-served basis. This is a smoke-free property.
Guestrooms.
Rooms feature balconies with lake, pool, or courtyard views. The 61 air-conditioned guestrooms at Celuisma Imperial Laguna include windows that open and complimentary toiletries. Wireless high-speed Internet access (surcharge) is provided. Televisions are equipped with cable channels. All accommodations provide desks and cordless phones.
All units have kitchenettes with refrigerators and cooking facilities. In addition, amenities available on request include hair dryers, irons/ironing boards, and wake-up calls. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests are offered a complimentary breakfast each morning. The hotel offers a complimentary evening social on select days.
La Palapa Belga - Overlooking the pool, this fine-dining restaurant serves lunch and dinner.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"The Saving Grace"
I think this hotel could be SPECTACULAR for the price with a new coat of paint, a little cleaning, and textiles. I Loved the homey feeling. The saving grace was the GREAT dining experience/food at the restaurant on the property!
"Don't let pictures fool you!!!"
The problem is that my wife and I didn't liked the room we were assign, and these are the reasons why we didn't like it. 1. The hall way to the room looked like a maze as it was not too wide, just enough for us to drag/roll the bags, we had to make 3 right turn after exiting the elevator to get to the room which was at the end of hall. 2. As soon […] as we opened the door we perceived a very strong humid odor, just like some old basements, as if no one had opened the door for a long period. 3. It was a 2 bed room when it was just my wife and I, it would off been ok if we were mad but it was totally the opposite, we were on our honey moon. We didn't even walked in, I instead went back to the front desk and told the guy I was not staying there and asked him if he had a one bed room available but he said all rooms are two beds. Read more
This guest did not leave a comment.
"Celuisma Imperial Laguna (Quetzal Street, Cancun)"
We were pleased with our accomodations. It is a good, basic hotel that is reasonably priced. Beds were firm and comfortable. The cable TV offered many, many channels. Our room was clean and hotel staff was honest, friendly and helpful. It is located on a quiet residential street, a block from the main hotel zone street, Kukulhan. Bus service was easily […] available there for 8.5 pesos, or 70 cents. The grounds are quite lovely. The pool is a little difficult to get into and out of due to the design of the ladders. The adjacent La Palapa Restaurant offers fine dining where we enjoyed one of the best meal we have ever eaten! Internet is available in the lobby at an overpriced rate of 80 pesos or $ 6.50 USD per hour. Our reservation included free breakfast: a glass of delicious, fresh orange juice, coffee or hot tea, and your choice of toast with butter and jam, or cereal. Our room had basic dishes, silverware, a two burner hot plate, a microwave oven, and a small but adequate refrigerator. We had a small balcony overlooking the pool and lagoon but would have liked to have two outdoor chairs on it. I would definitely recommend Imperial Laguna for budget conscious travelers. Read more
"Hotel Celiusma Imperial Laguna in Cancun"
We stayed in the hotel for one night just passing through Cancun before flying back to the states after spending an extended period of time in Central America. The hotel is nothing fancy, but adequate and clean enough, which is what should be expected for the price range. It is in a fairly good neighborhood, and a little ways off the main road. We were […] able to see all the beaches and big hotels and shopping areas from our balcony, but it's a little walk to actually get to them, (about 15 or so minutes). If we had been in Cancun to specifically enjoy the beaches and sights there, I would have definitely rather stayed closer to the beach and main hotel area. Read more
"very good price value"
This low cost hotel near the hotel zone offers Rooms that are not too small, good beds and functioining bathrooms. and this in a very nice garden with a 1st class restaurant overlooking the lagoon. Its not on the beach, of course, but you know this befoer, right? but the price value relationshio is okay. forget the breakfast they offer, but in 5 minutes […] walk you are getting to a small plaza with delicous and scheep baguets. Read more
This guest did not leave a comment.
The positives include an excellent price, close to beaches, restaurants and night life and the manager was friendly and helpful. Negatives include decline in general upkeep, lack of hot water and difficult to get more clean towels.
"TERRIBLE"
TERRIBLE
This guest did not leave a comment.
"Worse than you'd think"
I was pretty dissapointed with my stay. Pros - Good location, nice, big pool, classy if overly expensive restaurant on site, staff polite, though possible deceptive. Cons - kitchenette, fridge, internet and hot water not functioning at all, balcony in poor condition. Worst of all IMO, staff initially said the internet was working, only to then (after […] 4 attempts up and down stairs) say 'temp. unavailable, try tomorrow' exactly the same process as my friend encountered a week and 1/2 earlier. Although his hot water worked. Do not reccomend, try others in neigborhood, much better, and cheaper. Read more
This guest did not leave a comment.
"Celuisma Imperial Laguna"
This hotel used to be a plush, top end hotel before the hotel zone in Cancun got built. Now, it is getting a bit run down. For example, our room's hallway door didn't close right because the door jam was breaking loose from the wall. We were on the 3rd floor so it didn't matter that our balcony door didn't lock. I'm not sure we ever got a hot shower. But […] given it's great location and its very low price, it really is a bargain. If and when it is time to head back to Cancun, I will probably try to book a room at this place again. It is getting a little bit ratty, but it is a super deal. Read more
"Celuisma Imerial Laguna"
This hotel is on the lagoon in Cancun which is not as nice as the ocean. Rooms are a little tired, but not much was expected for a 2 star at the rate we got. You had to pay for WIFI and it cut out on us once and was not very fast. The computer in the lobby could be used for a rate per hour that was as high as I have encountered anywhere in the world […] - so that was a no go for a backup plan. Continental breakfast was: small OJ, coffee, 2 slices of toast - that's it. We had just been a month and a half in South America and were taking a little break before returning to Canada so overall the hotel was a good deal for us. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Me desilusiono"
En especial el de recepción de en la noche, todo un patan para contestar, ya no le dije nada de su pesimo servicio por temor y al día siguiente pues obvio ya era otro. Aparte que el hotel no me gusto, no se ve lo viejo del hotel en las fotos.
"Celuisma Imperial Laguna"
Es un buen hotel, pero necesita mantenimiento. Precio muy accesible, El personal muy amable pero no estan muy organizados en cuanto a reservaciones actualizadas y en la asignacion de cuartos, nos dieron un cuarto horrible en cuanto llegamos, hasta que mi esposo acompaño a la persona de recepcion de cuarto en cuarto para escoger uno en mejores condiciones. […] El desayuno no se los recomiendo. Read more
"Ikke akkurat en lagune"
Ganske kjipt sted med et lite innbydende basseng. Nå skal det sies at jeg er negativt innstilt til cancun i utgangspunktet og kun sov der en natt for å fly videre til cuba, men skal man først bo i turistdumpen cancun så ikke bo her. Unn deg litt luksus og en strand.
"캔쿤컨벤션센터와 가깝고 저렴한 콘도형호텔"
컨벤션센터주변에서 가장 저렴하게 사용할수있음 간단한 주방시설이 있으므로 햇반등김치와먹기좋음 가격대비 추천가능함 배낭여행하며 캔쿤을 방문하는경우 좋음 입실시에 방 내부를 반드시 확인할것 호수에 요트가 정박할정도로 물과 가까운 호텔로 버물리가 필요함
"Dårlig standard"
Beliggenheden er fin, men standarden af hotellet er ikke tilfredsstillendeefter vores mening. Vi var her kun en enkelt nat, og der var det ok, men vil ikke anbefale længere ferier her. Værelserne er meget slidte og morgenmaden dårlig.
"Vil vælge noget andet en anden gang"
Vi ankom til hotellet og blev bedt om at vente et kvarter på at vores værelse blev tjekket for om det var blevet gjort rent. Det var det ikke, så vi fik et andet, der bestemt heller ikke virkede til at være blevet gjort ordentligt rent. Der stod shampoo fra forrige gæster og var hår i sengen - heldigvis havde vi sovepose med. AC'en var placeret i et […] hul i væggen, som ikke sluttede tæt, så der kom alle myggene ind. Der var intet køleskab og heller ikke muligt at låne plads i et, og man kunne heller ikke købe noget koldt at drikke der.. Poolen var beskidt, så den var vi ikke i. Morgenmaden var toast og marmelade. Der var bare ikke nogen borde at sætte sig ved, så man skulle tage det med op på værelset eller spise det stående. Det ligger tæt på en stor vej, hvor du kan fange busser i alle retninger og ikke langt derfra ligger en række lokale restauranter, som laver rigtig billig og lækker mad - et plus. Vi ville vælge et andet hotel en anden gang, men vi fik det billigt :) Read more
"Okey hotel for that low price"
This hotel is one of the cheapest I have ever rented. The people working there were very nice. The building is a bit old, but ok. I didn't expect much because of the low price. But have nothing no complain about.. Free A/C, big beds. I slept well, but that was almost the only thing I did there.
"Hotel Celuisma LAGUNA"
No es posible que tenga mal servicio , conozco al dueño de CELUISMA y un empleado no puede hacer que la imagen de la cadena caiga tan bajo.
"alleszins acceptabel voor de gevraagde prijs"
Voor de prijs (50% zomerkorting) was het gebodene OK. Douche, bed en AC OK. Ruime kamer. Ligging goed, met balkon met uitzicht op lagune, buiten de drukte van de andere hotels en de Kukulkanboulevard. Prettige receptionisten. Heerlijk was het zwembad en de schaduwrijke tuin met aangenaam (Belgisch) restaurant aan het water. Specifiek probleem: er was […] geen sleutel, zodat elke keer de 'receptionist' mee moest. En het 'inclusieve ontbijt' stelde weinig voor, en was in een soort keukentje, waarbij je staande moest eten en drinken. Read more
"Schlechte Lage, total unfreundliches Personal"
Das war das schlimmste Hotel auf unserer gesamten Mexiko-Reise: total unfreundliches Personal; hat uns das schlechteste aller Zimmer geben in der letzten Ecke des Hotels, obwohl auf den Fotos nur die Zimmer mit Blick zum Wasser abgebildet sind. Hotel war nicht ausgebucht, daher sehr unverständlich. Das Zimmer war schmutzig und hat nach Essen vom Vorbewohner […] gerochen. Die Stühle waren derart verschmutzt, dass sie unbenutzbar waren. Das Frühstück war ein Desaster: in einem Nebenraum lieblos zusammengewürfelte Muffins und Croissants, dazu Kaffee und O-Saft. Das war's. Das Hotel liegt an der Lagune, ist also für einen Strandaufenthalt überhaupt nicht geeignet. Read more
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
