"3* Hotel with 5* Service"
It's a Hotel with good 3* amenities. What really separates it from other hotels in its class is the superb lobby and housekeeping staff. The hotel is located between 5ave and the beach, therefore it can not be totally quiet at nights, but its definitly not too loud for such a central location. Free entry to 3 beach clubs is included this is a plus […] as the beach in this part of playa del carment is just too crowded if you are not in a beach club. Read moreGenuine Hotels.com guest review
"Amazing location, amazing customer service"
The hotel itself is an upscale boutique hotel and for the price in the area it cant be beaten. It is steps away from the beach. The decor is gorgeous, the breakfast (continental) is very fresh and tasty. We had a small problem with our toilet upon checkin and the maintenance staff worked on it and the next day (while we were gone) began with a full […] on repair and it worked flawlessly from then on. The computer in the reception area is available to all guests for free and was very useful for checking our itinerary and finding recommendations for restaurants (although the front desk could do this too). Every front desk person we encountered was great from Cassandra, Cynthia, to Jorge and many others I cant remember (they all work between the different Xperience hotels I believe). They helped me get the shuttle to the bus station from the ADO bus station and provided restaurant recommendations, directed me to walmart to unload my camera photos. This hotel is in the middle of everything steps away from 5th avenue for all the shopping. The hotel itself has 5floors I believe. Each floor has seating and a water tank to get water any hour of the day. The top floor has a pool and a bar open some hours throughout the day. The view is very nice and it is very relaxing to hang out there. The rooms were well appointed, nice bathroom shower, spacious room, nice lighting, although I wished they had a little more drawer space we were able to make due. Oh and the safe worked much better and easier than some places I've been. Overall a great hotel with one of the best bang for your buck in the area. If I come back to playa (which I have every intention of doing) I will stay here without question. Read moreGenuine Hotels.com guest review
"Amazing hotel !"
We love this hotel. so charming and such a nice and helpful staff. every day you have a new display of towels. At the check in, they gave you a freezing towel to cool down and a glass of water. there is a nice patio where you can take your breakfast. and the rooftop is nice with the swimming pool (very small but we didn't care we were close of the beach). Very […] good location. We recommend !!!! Read moreGenuine Expedia guest review
"Illusion Hotel, Playa del Carmen"
The hotel was taken over by Experience Hotels last year so the name is a bit confusing. The sign over the door says Experience in big letters with Illusion Hotel on a very small sign on the side of the door. The hotel is very well run and the staff could not be more accommodating. No complaints. We used the beach in front of Alhambra Hotel and they […] are only too pleased to have you if you consume beverages and food. There is an elevator in the hotel which is a blessing and a nice roof deck with a small splash pool. Read moreGenuine Hotels.com guest review
Very nice hotel, excelent location and very nice staffGenuine Expedia guest review
Great place to stay. Friendly staff. Not in party zone yet no screaming little children.Genuine Hotels.com guest review
"Spend a little more for a better hotel"
We stayed in the most basic level room for a short trip to Playa del Carmen. It was a bit disappointing overall. The hotel is pretty small and very close to the beach. Upon check in we were charged approx. $55 US for a voucher for the mini bar. We were told this could be refunded at check out but the lady at the desk couldn't figure out how to remove […] the charges - she finally got her boss to take care of it 3 hours later. Our room was small, only a window without a view, the bed and linens were of low quality and extremely uncomfortable. We had a small ant problem in a light switch near the bathroom. Room had small tv, dirty chair, nightstands, rack for hanging clothes, the mini fridge, AC, hair dryer, iron and internet though service was a bit limited with a much stronger signal towards the center of the building. Walls were very thin and you could hear everything going on in the hallways and occupied rooms next door. Bathroom was pretty big. There was a small pool for dipping and 8 chairs on the 4th floor for sunbathing. This was ok except that the folks who had rooms attached to this area seemed to think it was for their personal use and were not always respectful of others and keeping the area free of their clutter. The blue awning at the entrance reads "Xperience" and the doors read "Xperience Infinity" - nothing has the Illusion name on it. Read moreGenuine Expedia guest review
"Great hotel near the beach"
the hotel is less than 1 block from Mosquito Beach in Playa del Carmen, wonderful looking place with a nice rooftop pool. Nice touch is the eco friendlyness of the hotel and bottled water dispensers on every floor. Comfy bed and quiet air conditioning. Only wish I stayed longer to take advantage of the pool.Genuine Hotels.com guest review
The hotel was a great value and perfect location. Construction noise from across the street was loud at times. Once the construction will be finished in the area it would be fantastic.Genuine Hotels.com guest review
Stayed for 3night front desk staff,bartender at pool and breakfast waiter were all fabulous,very friendly and helpful, Found the rooms warm ,it had air conditioner but very loud,beds hard other than that we absolutely loved it,very close to beach and 5 ave,nice view from rooftop patio with a small nice wading pool to cool off,massage alright at hotel,we […] had a better on on beach for $20,staff were fabulous! Very nice and clean place with character Read moreGenuine Expedia guest review
"Great location. Not four stars though."
I enjoyed myself but the most expensive rooms aren't very goodGenuine Expedia guest review
"A basic hotel"
We booked a few rooms here, one 'balcony room' and one of the deluxe top floor rooms. The pictures are fairly deceiving. They are of the rooms on the top floor, most rooms are pretty basic and dated. The top floor rooms don't really have private balconies, rather the shared walkway to other rooms. Most of the staff are really nice and helpful however. […] The mattresses are appalling in the basic room, better in the expensive room but for that kind of money you could stay somewhere else Breakfast is a bit of a farce too. You get yogurt, fruit and stale breads. If you want anything cooked you have to pay, but it's cheap. Just factor that into the room rate. The staff are super nice and work with what they have. Read moreGenuine Expedia guest review
"Great value for money and a nice little hidden gem"
This is a truly a lovely hotel. The staff are brilliant and the cleaning staff work very hard. Nothing seems to be an issue and you get complimentary tea, coffee and you can fill your water bottle up as well. You can have a standard breakfast or pay for something more. The pool on the roof is nice but only has a small wading pool. On the up side, the […] beach is just a walk away and they provide towels. Air conditioning and fans also great. Read moreGenuine Expedia guest review
"Best hotel. EVER."
I absolutely loved this hotel. The staff was amazingly helpful. when you get to your room there is a letter to greet you. the air conditioning worked perfectly and got cold quickly. the room was super nice. the location is perfect - a stone's throw away from the beach. absolutely loved my stay, wish I could have stayed there longer!!Genuine Hotels.com guest review
"Great Location, Great Value, Amazing Staff"
Stayed for 3 nights. Staff was excellent. Location was perfect (right near 5th and the Beach) Excellent VALUE I'd read in some of reviews that there was loud music that could be heard all night but I didn't hear a thing. (I was there Sun-Wed)Genuine Expedia guest review
"Good location, terrible noise from building work"
Hotel staff were friendly but the ammount of building work was just terrible! I wont be going back.Genuine Expedia guest review
Stayed for a couple of days diving. Dive shop next door. Hotel Staff excellent. Breakfast a treat. Hotel roof top great place to get away.Genuine Hotels.com guest review
"Bargain and Superb!"
This hotel was super cheap, as such I didnt expect much - I was very pleasantly surprised. Towel art in my bedroom most mornings, friendly staff on reception and in the breakfast room, tasty fresh fruit and baked croissants for breakfast, lush toiletories....could not have been happier!Genuine Expedia guest review
Situated in the heart of Playa del Carmen at 50m from the beach it allows you to enjoy both the sea and the famous 5th avenue full of restaurants and shops.Simple but very comfortable rooms and the best of all is the staff!!!!!!!!!the hotel staff is really remarkable,wonderful people who would do everything to please you and make you feel at home!the […] best place to stay in playa del carmen!!!!!! Read moreGenuine Hotels.com guest review
"It looks better in the pictures"
We got to Illusion and they didn't give us the room we had paid for. We said it the first night and they couldn't change us to a different room until the next morning. When we woke up, we found out there was a construction going on right next to our room! No one had told us about it and it was impossible to sleep or be in the pool, so we ended up changing […] to a different hotel (part of the same group), called Hacienda Paradise. Hacienda was nice and comfortable, even though not as well located as Illusion. Read moreGenuine Hotels.com guest review
Outstandingly friendly and well trained staff, from front desk to cleaning. Very thoughtful appointments, 24/7 coffee/tea, free water, library selections, fridge, etc. Very tasty and healthy breakfast buffet, with fresh fresh fresh everything. Friendly chef assembled a tasty selection of healthy menu items as well. Location is best in PdCarmen. 77 paces […] to beach (I counted). In the heart of the action, but set back from 5th enough to be quiet to sleep. Clean. Best we've tried in Playa. Friendliest we've tried in world. Read moreGenuine Hotels.com guest review
I stayed here for 3 nights in December 2012 before joining a tour at another hotel. I chose this hotel based on other reviews on Trip Advisor and I was not disappointed. The hotel, including my room, was clean and the staff were friendly and helpful. I was given a complimentary room upgrade. My room was on the same level as the pool but was very quiet […] and spacious. The location was brilliant- a very short stroll to the beach, shops and restaurants. As a single, female traveller it was perfect as it was in a very convenient and safe location. Read moreGenuine Expedia guest review
"Very sentral location"
Very central loaction 50 meters from Beach, 50 meaters from shoping street and resturants. Nice and tidy hotel. Good cleanliness. Very friendly and helpfull staff. Staff spoke English. Brekfast consisting of fruit, cereal, juic, coffee etc included in price. Could also order extra from Menu, but I did not try that. The included breakfast was enough […] for me. I had room facing the streat and there was som noice from resturants but not more than one would expect from a central hotel like this. If worried about noice ask for room away from street. I had no problems sleeping in my room despite the music. Pool on roof is for children (not very deep). The beach was very nice. Hotel arrange day-trips to local sights - can recomend these Read moreGenuine Hotels.com guest review
"Location, Location , Location"
Location is very good ,The people are friendly and the service is good , The restaurant food delicious. However it was a little noisy as they are making repairs ....Wish I would have known they were renovating . The balcony door didn,t lock so the room really wasn,t secure , Would be very easy to access. The hotel initially only supplied us with one […] towel , Maybe they think my wife and I should share ?The hotel is located in an area not accessible by car, so no parking is provided. I think they could offer you something even if they need to arrange it with a local parking venture. Some minor little details I suppose , I would say it was ok! Read moreGenuine Expedia guest review
"Awesome place !"
We really enjoyed our stay at the Illusion Hotel, very friendly staff and an awesome continental breakfast. Clean, close to beach and action at night. A true gem to be discovered.Genuine Hotels.com guest review
"Upset about the breakfast and cleanliness"
Pros: location and staff are very good, and of course cheap. Cons: cleanliness and breakfast! The rooms and specially the towels are not clean. I would expect from a low-priced hotel to not be perfect, but I don't accept the towels not to be 100% clean! You can clearly see stains. Their room service was weird; you put the "do no disturb" sign and leave […] the room, and she still enters the room, and moves the sign into the room! The staff are not professional at all, that said, they are very helpful and would do whatever you ask them to do. DO NOT TAKE THE BREAKFAST option, it's a joke! For 7 days, our breakfast was a jar of fruits (around 10 small pieces of the same 3 fruits) and 2 small bakery items. We used to go out for breakfast and on a couple of days we decided not to take the hotel breakfast. Their free continental breakfast as well is too poor. On my next visit to PDC, I would try another hotel. Read moreGenuine Hotels.com guest review
"Great Boutique Hotel with a Great Location"
My girlfriend and I stayed at the Illusion for 3 nights. The staff was very friendly and offered great advise on what do to around the area for fun and unlike resort hotels that try to make a commission on everything they sell you, the staff here give you advise on how to save money and the best ways to get around. It is very close to the bus station […] that can get you to Cancun or other destinations for a lot less compared to caravans or taxis. There are several really cool taco stands and small restaurants where the local people from the area eat at...and they are absolutely delicious if you like Mexican food. Its a min walk away from the beach and a 5 minute walk to Coco Bongo night club. The other guests staying in the hotel were also really cool and friendly and on the same vibe as us, ready to hang out and have fun and get to know each other. It can get a little noisey at times at night, but what else would you expect if you were staying in the heart of the action and 5 minutes away from all the night clubs. I would definitely recommend this hotel and I would definitely consider staying at the illusion again. Read moreGenuine Hotels.com guest review
"Illusion Boutique Hotel in Pl D Carmen"
Very very nice personal service all employers friendly and service minded. Thank You !! It is not an adult hotel there are children...but we had no problem with that. Though the beds where like a marble floor.... If you like to be in the middle of everything it is great ,close to the beach, restaurants and shopsGenuine Hotels.com guest review
"Illusion Boutique Hotel"
Staff were excellent, very friendly and greeted us by name each time they saw us. Breakfast was simple but good, and very cheap. The hotel is far enough from the clubs to be quiet but very close to central town, very convenient location, quiet hotel, good sized rooms, aircon. Small pool on the roof for cooling off, we got daybeds on the roof every time, […] never very crowded up there and a lovely place to relax. There were villas on the roof that looked great and would be a nice option. Would book again if we went back to Playa. Read moreGenuine Expedia guest review
"Best hotel for relaxing near the beach"
My wife and I have been traveling to Playa Del Carmen for the past 10 years and have stayed at many hotels in the area of 5th Av. This was our first time at Illusion Boutique Hotel, and were surprised to find such a well maintained, clean, and quiet hotel located so close to the beach. We also appreciated the small pool area on the roof. The location […] is perfect and the staff is very nice and helpful. Will not hesitate to book this hotel again on our next trip to PDC. Read moreGenuine Expedia guest review
"Ideal para curtir tudo em Playa"
Localização perfeita... praticamente na praia e a 50 metros da Quinta Avenida. Fácil pra chegar em qualquer lugar. A equipe do hotel é extremamente simpática e prestativa.. nos sentimos em casa. Quarto amplo, limpo, só as camas poderiam ser melhores (não são ruins, mas costume é costume rsrs). Não tivemos absolutamente nenhum stress com o hotel e recomendamos […] com certeza para quem quer curtir Playa del Carmen fora dos luxuosos resorts. Read moreGenuine Hotels.com guest review
Jättebra läge, det enda som är synd är att poolen ligger på taket och att den är väldigt liten. Många väljer bort den och där är därför väldigt dött i poolbar mm. Alltid rent på rummet och det var väldigt noga med städningen. Hotellet har ett perfekt läge, både till resturanger och bara 50 meter från stranden.Genuine Hotels.com guest review
Un buen lugar, céntrico, limpio, bien ubicado y todos muy amablesGenuine Hotels.com guest review
"Hotel com excelente custo x benefício."
Hotel com excelente custo x benefício. Excelente localização, pois fica praticamente a beira mar e na esquina da 5ª Avenida. Hotel não possui estacionamento, mas dá para estacionar perfeitamente na rua a 2 quadras, onde tem uma delegacia, ou seja, bastante seguro. Hotel com pequena piscina, porém com o que se tem a fazer nas proximidades de playa nem […] interessa muito. Quartos grandes com bom conforto. Funcionários atenciosos e solícitos, principalmente o Jorge. Indico tranquilamente. Read moreGenuine Hotels.com guest review
Es muy placentero llegar a un lugar dondela atencion particular es tan agradable. Felicito a su personal por tan excelente atencion. Con muchisimo gusto volveria.Genuine Hotels.com guest review
"Excelente ubicación, muy buena atención"
Quedamos muy satisfechos con la experiencia vivida en el hotel, la habitación es muy cómoda, la atención de todo el personal en general es demasiado buena, la ubicación es excelente, por que esta cerca a todo.Genuine Hotels.com guest review
Auf Grund der miserablen Kommunikationsbereitschaft von Hotels.commehr als enttäuschend. Resultat: von Hotels.com abraten, wenn der Kunde seine Buchung und die Bezahlung abgeschlossen hat, kann er sehen, wie er zurecht kommt.Genuine Hotels.com guest review
Hotel muito bem localizado e também muito confortável!!Genuine Hotels.com guest review
"Excelentes instalaciones, atención y ubicación"
El personal del hotel uy atentos en todo momento dispuestos a facilitarte la estancia. Las instalaciones en excelente estado. Está en el centro de playa del Carmen y a un minuto caminando de la playa. Volvería a ir sin dudarlo. La piscina que tiene es perfecta para niños, el agua caliente, con vistas al mar y cubre muy poquito.Genuine Expedia guest review
The room was clean and nice, the pool not so big but still fun, the hotel has a privet beach, I think the most beautiful beach in isla mujeres. The hotel is near to the main avenue.Genuine Hotels.com guest review
עשינו בדיקה של מלונות באיזור וזה מלון שנתן את התמורה הכי טובה למחיר, המלון מטר מהים, מטר מהשדרה החמישית, קרוב לכל החנויות והקניונים, קרוב לפרי, הכל היה מעולה, השירות טוב, תמיד ניסו לרצות אותנו, הארוחת בוקר לא משהו. היה כיףGenuine Hotels.com guest review
"Ótima Localização - Staff Gentil"
Fui muito bem recebida pela equipe do Hotel. Limpeza do quarto em ordem e a localização do hotel é excelente. Só não achei muito boa a cama, não é tão confortável.Genuine Hotels.com guest review
Perfekt beliggenhet, strand i nærheten, 5th avenue er rett oppfor hotellet. Sengene i rommet var noe harde å ligge på. Gratis internett og et lite supermarket rett ved siden av hotellet.Genuine Hotels.com guest review
"Proximo ao centro e praia, ótima localizacao"
Se voce procura hotel proximo a praia (50mts) e ao centro (na esquina da 5 Av.) é uma boa. Hotel simples porém limpo e com bom espaço no quarto. Peca pelas tvs antigas , piscina pequena e sem muita utilização pela localização (ultimo andar). De resto tem bom atendimento , staff simpático e cafe simples porém bom.Genuine Expedia guest review
המלון מקסים, שקט ונמצא במיקום מושלם. קרוב לרחוב המרכזי בעיר וקרוב לים ועדיין שומר על האופי המיוחד והשקט של המקום. ארוחת בוקר נפלאה וצוות מעולה תרמו לחופשה המושלמת שלנו.Genuine Hotels.com guest review
"HOTEL 100% RECOMENDADO, EXCELENTE"
HOTEL CENTRICO, ESTA ENTRE LA QUINTA AVENIDA Y LA PLAYA, ESTA CERCA DE LA TERMINAL DE ADO SE PUEDA CAMINAR HACIA ALLA, HAY BUENOS RESTAURANTES, BARES, TIENDAS DE RECUERDITOS, JUSTO DONDE SE DEBE ESTAR EN PLAYA DEL CARMEN, EL PERSONAL MUY AMABLE TODOS LOS QUE NOS ATENDIERON DESDE RECEPCION HASTA LOS DE LIMPIEZA, DE IGUAL FORMA LA LIMPIEZA IMPECABLE IGUAL […] QUE LA COMODIDAD DE LAS CAMAS, BAÑO LIMPIO, YO VOLVERIA Y LO RECOMENDARIA AMPLIAMENTE, SUMAMENTE CONFORME CON TODO, LA VERDAD ME ENCANTO...NO TENGO NADA MALO QUE DECIR DE ELLOS... Read moreGenuine Expedia guest review
"Próximo da praia e da principal rua de comércio."
Na minha 1ª viagem internacional fui surpreendido positivamente pela dedicação de todos os funcionários do hotel, principalmente o concierge Carlos, os recepcionistas Mario e Eliazin, o pessoal do Casa Nostra e todos com quem tivemos contatos. O hotel fica muito próximo da praia e da 5ª avenida, principal rua de comércio de Playa del Carmem, dá para […] fazer tudo a pé, nos deslocamos para o aeroporto através dos confortáveis ônibus da ADO, o terminal fica a 4 quadras do hotel. Read moreGenuine Expedia guest review
Solo estuvimos un día. En general la gente amable y atenta y el Hotel muy bien ubicado.Genuine Hotels.com guest review
"Perto de Tudo !!"
Passamos 5 dias em Playa... e ficamos muito satisfeitos com a escolha do Hotel... Muito perto dos principais pontos ... restaurantes, coco bongo, rodoviária e do ferry para Cozumel... enfim, da para economizar muito com transporte, pois está praticamente dentro da Quinta Avenida. Pessoal muito agradável e esforçados para o melhor atendimento. O único […] ponto negativo é o cafe da manhã, pois mesmo vc contratando o café pelo site, é muito restrito. Não dá direito a itens básico como queijo, presunto, ovos etc !!! Para solicitar 1 ovo custa 8 Dolares, equivalente a quase 20 Reais Isso tem que pagar a parte ... Em uma próxima oportunidade voltaríamos para o mesmo hotel sem dúvida... mais sem contratar o café da manhã !! Na quinta avenida tem muitas opções de restaurantes que servem café por um preço mais acessível ! O hotel é simples porem essencial para quem quer aproveitar cada minuto do local...sem a preocupação do transporte. Read moreGenuine Expedia guest review
"lovely hotel with outstanding service"
rooms are generous and clean, staff is extremly friendly and the service extraordinary, very recommendableGenuine Expedia guest review
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