We stayed at this hotel for the beginning of our vacation in Riviera Maya and got a good deal through Expedia as a combination through our flight. Overall the hotel was unexceptional but fine. It may be a little pricey for what is actually offered. The location is fantastic and the hotel is very clean. The major downsides are: 1) Some balconies and […] windows (including ours) face the inner courtyard and don't really feel like they are outside, so the room felt somewhat claustrophobic. 2) Pool is very small (but the beach is just down the street). 3) Breakfast is not much to write home about -- just a bit of fruit and cereal. 4) Beds are HARD. We slept fine because we were so tired, but they really are not high quality mattresses. 5) There are a lot of hotels in the area that looked nicer and had similar pricing, if not cheaper. Take home message: a fine place to stay for a base in Playa del Carmen, but there are probably better places to stay nearby. Read moreGenuine Expedia guest review
"Illusion Boutique hotel"
nice place. really enjoyed the sun deck on th 4th floor A/C worked well.little store right next door with cheap beer and snacks. Hotel is not marked as illusion but as an Experiance hotel two big wooden heads by lobby doorGenuine Hotels.com guest review
"Ilusion Hotel, Playa del carmen"
staff excellent, location perfect, continental breakfast excellent, only small complaint, two sinks, one had a mirror, the other didn'tGenuine Hotels.com guest review
"great place to stay"
Loved the location and the hotel, right off the beach.Genuine Expedia guest review
"great location for an excellent price"
found this hotel through expedia and booked it for a long weekend stay. the location is amazing - only half a block from the beach. they have a friendly staff with one exception. the first attendant i was in contact w/ when checking in was a little short and/or distracted and i had to return to the front desk a few times to ask questions. otherwise, […] had a great stay in the clean and spacious room i booked. word to the wise - the sign outside the hotel doesn't say ILLUSION BOUTIQUE HOTEL. instead the awning and signs outside display the name of the hotel corp. XPERIENCE. i walked by the place several times before realizing this was the location of the hotel. Read moreGenuine Expedia guest review
"look for "Xperience Hotels""
perfectly located- right by the beach and the downtown activity on 5th Ave. can't beat the price either! we had a little trouble finding it though, since it doesn't say Illusion Boutique on the outside.Genuine Hotels.com guest review
I had a great experience staying at this hotel.Genuine Hotels.com guest review
"Center of Everything"
Spent two days there. The price was very competitive and the service was great. Not on the beach but 100 yards away in the best (middle) section of town. Quality breakfast as well. We had an interior room but still it was perfect since we spent most of our time outside of the hotel.Genuine Expedia guest review
If you are looking for value, this place is in walking distance from the ADO bus station (if you are coming from Cancun). It is also as close to the beach as you can get. It is a short one block walk down the road to a nice clean beach. The only negative I would say about this hotel is the pool on the roof is REALLY small. We got there after the swim […] up bar was closed, but that would be the only reason to get in. Otherwise just hit the ocean if you wanna get wet. Read moreGenuine Hotels.com guest review
"Terrible waste of money... and unbearable noise."
After a couple of weeks backpacking through Mexico my girlfriend and I were hoping to have a last few relaxed days in a slightly more laxyrious hotel then those we had stayed in up to then. Upon arriving at Illusion we were immediately dissapoibted by the fact that the hotel is not actually on the beach, and was not at all what we had expected. The […] first room they gave us had a single window facing a wall. When we asked them to move us to another room they provided to move us in to another room with what they called a "partial view of the sea" (if you crained your neck). Though during the day this was fair enough at night we had the wonderful pleasure of finding out we were right on top of a dance club with unbearable noise even with ear plugs! I would strongly encourage staying else were! Terrible terrible hotel, and a poor end to an otherwise unforgettable adventure! Read moreGenuine Expedia guest review
"Best hotel. EVER."
I absolutely loved this hotel. The staff was amazingly helpful. when you get to your room there is a letter to greet you. the air conditioning worked perfectly and got cold quickly. the room was super nice. the location is perfect - a stone's throw away from the beach. absolutely loved my stay, wish I could have stayed there longer!!Genuine Hotels.com guest review
"Great Location, Great Value, Amazing Staff"
Stayed for 3 nights. Staff was excellent. Location was perfect (right near 5th and the Beach) Excellent VALUE I'd read in some of reviews that there was loud music that could be heard all night but I didn't hear a thing. (I was there Sun-Wed)Genuine Expedia guest review
"Good location, terrible noise from building work"
Hotel staff were friendly but the ammount of building work was just terrible! I wont be going back.Genuine Expedia guest review
Stayed for a couple of days diving. Dive shop next door. Hotel Staff excellent. Breakfast a treat. Hotel roof top great place to get away.Genuine Hotels.com guest review
"Bargain and Superb!"
This hotel was super cheap, as such I didnt expect much - I was very pleasantly surprised. Towel art in my bedroom most mornings, friendly staff on reception and in the breakfast room, tasty fresh fruit and baked croissants for breakfast, lush toiletories....could not have been happier!Genuine Expedia guest review
Situated in the heart of Playa del Carmen at 50m from the beach it allows you to enjoy both the sea and the famous 5th avenue full of restaurants and shops.Simple but very comfortable rooms and the best of all is the staff!!!!!!!!!the hotel staff is really remarkable,wonderful people who would do everything to please you and make you feel at home!the […] best place to stay in playa del carmen!!!!!! Read moreGenuine Hotels.com guest review
"It looks better in the pictures"
We got to Illusion and they didn't give us the room we had paid for. We said it the first night and they couldn't change us to a different room until the next morning. When we woke up, we found out there was a construction going on right next to our room! No one had told us about it and it was impossible to sleep or be in the pool, so we ended up changing […] to a different hotel (part of the same group), called Hacienda Paradise. Hacienda was nice and comfortable, even though not as well located as Illusion. Read moreGenuine Hotels.com guest review
Outstandingly friendly and well trained staff, from front desk to cleaning. Very thoughtful appointments, 24/7 coffee/tea, free water, library selections, fridge, etc. Very tasty and healthy breakfast buffet, with fresh fresh fresh everything. Friendly chef assembled a tasty selection of healthy menu items as well. Location is best in PdCarmen. 77 paces […] to beach (I counted). In the heart of the action, but set back from 5th enough to be quiet to sleep. Clean. Best we've tried in Playa. Friendliest we've tried in world. Read moreGenuine Hotels.com guest review
I stayed here for 3 nights in December 2012 before joining a tour at another hotel. I chose this hotel based on other reviews on Trip Advisor and I was not disappointed. The hotel, including my room, was clean and the staff were friendly and helpful. I was given a complimentary room upgrade. My room was on the same level as the pool but was very quiet […] and spacious. The location was brilliant- a very short stroll to the beach, shops and restaurants. As a single, female traveller it was perfect as it was in a very convenient and safe location. Read moreGenuine Expedia guest review
"Very sentral location"
Very central loaction 50 meters from Beach, 50 meaters from shoping street and resturants. Nice and tidy hotel. Good cleanliness. Very friendly and helpfull staff. Staff spoke English. Brekfast consisting of fruit, cereal, juic, coffee etc included in price. Could also order extra from Menu, but I did not try that. The included breakfast was enough […] for me. I had room facing the streat and there was som noice from resturants but not more than one would expect from a central hotel like this. If worried about noice ask for room away from street. I had no problems sleeping in my room despite the music. Pool on roof is for children (not very deep). The beach was very nice. Hotel arrange day-trips to local sights - can recomend these Read moreGenuine Hotels.com guest review
"Location, Location , Location"
Location is very good ,The people are friendly and the service is good , The restaurant food delicious. However it was a little noisy as they are making repairs ....Wish I would have known they were renovating . The balcony door didn,t lock so the room really wasn,t secure , Would be very easy to access. The hotel initially only supplied us with one […] towel , Maybe they think my wife and I should share ?The hotel is located in an area not accessible by car, so no parking is provided. I think they could offer you something even if they need to arrange it with a local parking venture. Some minor little details I suppose , I would say it was ok! Read moreGenuine Expedia guest review
"Awesome place !"
We really enjoyed our stay at the Illusion Hotel, very friendly staff and an awesome continental breakfast. Clean, close to beach and action at night. A true gem to be discovered.Genuine Hotels.com guest review
"Upset about the breakfast and cleanliness"
Pros: location and staff are very good, and of course cheap. Cons: cleanliness and breakfast! The rooms and specially the towels are not clean. I would expect from a low-priced hotel to not be perfect, but I don't accept the towels not to be 100% clean! You can clearly see stains. Their room service was weird; you put the "do no disturb" sign and leave […] the room, and she still enters the room, and moves the sign into the room! The staff are not professional at all, that said, they are very helpful and would do whatever you ask them to do. DO NOT TAKE THE BREAKFAST option, it's a joke! For 7 days, our breakfast was a jar of fruits (around 10 small pieces of the same 3 fruits) and 2 small bakery items. We used to go out for breakfast and on a couple of days we decided not to take the hotel breakfast. Their free continental breakfast as well is too poor. On my next visit to PDC, I would try another hotel. Read moreGenuine Hotels.com guest review
"Great Boutique Hotel with a Great Location"
My girlfriend and I stayed at the Illusion for 3 nights. The staff was very friendly and offered great advise on what do to around the area for fun and unlike resort hotels that try to make a commission on everything they sell you, the staff here give you advise on how to save money and the best ways to get around. It is very close to the bus station […] that can get you to Cancun or other destinations for a lot less compared to caravans or taxis. There are several really cool taco stands and small restaurants where the local people from the area eat at...and they are absolutely delicious if you like Mexican food. Its a min walk away from the beach and a 5 minute walk to Coco Bongo night club. The other guests staying in the hotel were also really cool and friendly and on the same vibe as us, ready to hang out and have fun and get to know each other. It can get a little noisey at times at night, but what else would you expect if you were staying in the heart of the action and 5 minutes away from all the night clubs. I would definitely recommend this hotel and I would definitely consider staying at the illusion again. Read moreGenuine Hotels.com guest review
"Illusion Boutique Hotel in Pl D Carmen"
Very very nice personal service all employers friendly and service minded. Thank You !! It is not an adult hotel there are children...but we had no problem with that. Though the beds where like a marble floor.... If you like to be in the middle of everything it is great ,close to the beach, restaurants and shopsGenuine Hotels.com guest review
"Illusion Boutique Hotel"
Staff were excellent, very friendly and greeted us by name each time they saw us. Breakfast was simple but good, and very cheap. The hotel is far enough from the clubs to be quiet but very close to central town, very convenient location, quiet hotel, good sized rooms, aircon. Small pool on the roof for cooling off, we got daybeds on the roof every time, […] never very crowded up there and a lovely place to relax. There were villas on the roof that looked great and would be a nice option. Would book again if we went back to Playa. Read moreGenuine Expedia guest review
"Best hotel for relaxing near the beach"
My wife and I have been traveling to Playa Del Carmen for the past 10 years and have stayed at many hotels in the area of 5th Av. This was our first time at Illusion Boutique Hotel, and were surprised to find such a well maintained, clean, and quiet hotel located so close to the beach. We also appreciated the small pool area on the roof. The location […] is perfect and the staff is very nice and helpful. Will not hesitate to book this hotel again on our next trip to PDC. Read moreGenuine Expedia guest review
"Location Location Location"
Great central location few steps from the beach, very helpful staff, nice extras like water cooler and complimentary coffee/tea in the lobby. Free WiFi and internet connected PC, complimentary beach towels on request . Those little things really add to a good impression. I will be recommending the hotel to all friends and will definitely use it again […] if in Playa. Read moreGenuine Expedia guest review
"Illusion on the beachblock"
We booked this hotel 5 minutes after searching online and it turned out to be best decision. Service was excellent in every aspect. The hotel also provides super comfy couches/beds right on the beach. FREE!!! Limited availability though. Would definitely go back just for those beds...Genuine Hotels.com guest review
"Its not a hotel, its a guest house"
Its not a four (as its written on hotel's web-site) star, its a guest house. We stayed there 5 nights. First of all the only persons in the hotel who speak English are receptionist and concierge. On check-in the receptionist said that we have a nice room with beautiful view... the view was on the next building wall. As the wall was 2-3 m from our window […] and to make the view "nicer" they painted beach and sea on it... The door to the room was from glass, covered with a piece of material. Actually all rooms on the 4th floor have glass doors. About room cleaning. Everything was pretty good, till the time, housekeeper cleaned sink and nearby area with some black chemicals, my white cosmetical bag become black, cream boxes, everyting was in smth black. Even our toothbrashes were black, we were so scared to use them that went to buy a new ones. We didnt go to complain on the reception, as it was evidence they are not very helpful. And finally on the check-out they charged us additional $10 for service!The matter is not in $10, the matter is that their service not worth 10 USD, as there is no service!! The only plus of this hotel is its location, just between the sea and 5th Avenue. For my next trip to Playa del Carmen I would not stay at this guest house (not a hotel!!!) and woudl not reccommend it to my friends! Read moreGenuine Hotels.com guest review
"Ótima Localização - Staff Gentil"
Fui muito bem recebida pela equipe do Hotel. Limpeza do quarto em ordem e a localização do hotel é excelente. Só não achei muito boa a cama, não é tão confortável.Genuine Hotels.com guest review
Perfekt beliggenhet, strand i nærheten, 5th avenue er rett oppfor hotellet. Sengene i rommet var noe harde å ligge på. Gratis internett og et lite supermarket rett ved siden av hotellet.Genuine Hotels.com guest review
המלון מקסים, שקט ונמצא במיקום מושלם. קרוב לרחוב המרכזי בעיר וקרוב לים ועדיין שומר על האופי המיוחד והשקט של המקום. ארוחת בוקר נפלאה וצוות מעולה תרמו לחופשה המושלמת שלנו.Genuine Hotels.com guest review
"Próximo da praia e da principal rua de comércio."
Na minha 1ª viagem internacional fui surpreendido positivamente pela dedicação de todos os funcionários do hotel, principalmente o concierge Carlos, os recepcionistas Mario e Eliazin, o pessoal do Casa Nostra e todos com quem tivemos contatos. O hotel fica muito próximo da praia e da 5ª avenida, principal rua de comércio de Playa del Carmem, dá para […] fazer tudo a pé, nos deslocamos para o aeroporto através dos confortáveis ônibus da ADO, o terminal fica a 4 quadras do hotel. Read moreGenuine Expedia guest review
Solo estuvimos un día. En general la gente amable y atenta y el Hotel muy bien ubicado.Genuine Hotels.com guest review
"Perto de Tudo !!"
Passamos 5 dias em Playa... e ficamos muito satisfeitos com a escolha do Hotel... Muito perto dos principais pontos ... restaurantes, coco bongo, rodoviária e do ferry para Cozumel... enfim, da para economizar muito com transporte, pois está praticamente dentro da Quinta Avenida. Pessoal muito agradável e esforçados para o melhor atendimento. O único […] ponto negativo é o cafe da manhã, pois mesmo vc contratando o café pelo site, é muito restrito. Não dá direito a itens básico como queijo, presunto, ovos etc !!! Para solicitar 1 ovo custa 8 Dolares, equivalente a quase 20 Reais Isso tem que pagar a parte ... Em uma próxima oportunidade voltaríamos para o mesmo hotel sem dúvida... mais sem contratar o café da manhã !! Na quinta avenida tem muitas opções de restaurantes que servem café por um preço mais acessível ! O hotel é simples porem essencial para quem quer aproveitar cada minuto do local...sem a preocupação do transporte. Read moreGenuine Expedia guest review
"lovely hotel with outstanding service"
rooms are generous and clean, staff is extremly friendly and the service extraordinary, very recommendableGenuine Expedia guest review
"albergo centralissimo con personale gentilissimo!"
una settimana indimenticabile a playa del carmen. hotel ad 1 minuto dal mare che fa angolo con la strada principale dove ci sono negozi, ristoranti e quanto di utile possa esserci (da non dimenticare il coco bongo raggiungibile in pochi minuti a piedi). La pulizia non al top, ma comunque accettabile.Genuine Expedia guest review
O Illusion Boutique é um hotel fabuloso em Playa del Carmen. Extremamente bem localizado, está na quadra da praia e dos principais bares, restaurantes e Beach Clubs. O hotel mais parece uma pousada mais rústica com quartos grandes e aconchegantes. Os funcionários são extremamente atenciosos e a limpeza do local é impecável. A única reclamação que tenho […] é em relação ao café da manhã que está incluido mas é muito pobre de opções e para se tomar um café da manhã descente acaba-se tendo de adquirir itens extras que são cobrados a parte. Nada que apague a qualidade do hotel mas é uma falha que merece ser apontada! Se algum dia retornar a Playa certamente ficarei lá denovo pois gostei da experiência que me proporcionaram. Read moreGenuine Hotels.com guest review
Fuimos mi esposa y yo a celebrar nuestro aniversario de Bodas y nos sentimos muy bien atendidos, quiero hacer mencion especial a Luis el recepcionista, quien se esmero en el arreglo de los detalles en la habitacion,Genuine Hotels.com guest review
"Vicinissimo al mare, la sera non c'è tanto rumore"
Tutto Ok, il personale è gentile, l'hotel è nuovo.Genuine Expedia guest review
"Bra service och läge!"
Väldigt hjälpsam personal. Alltid rent och fint på rummet. Lite lyhörda rum. Hotellet var ganska nära buss stationen och nära collectivos till Tulum.Genuine Hotels.com guest review
Todella hyvä hintalaatu.Hotellissa ilmainen vesi joten sitä ei tarvitse kantaa.Palvelu erinomaista ja huoneet siistejä.Rantaan 200mainoa miinus tällä kertaa oli ylemmän kerroksen remointi josta aiheutui ääniä(Ei hotellin vika Hotells comin sivuilla ei mainintaa remontistä)Wifi toimi ajoittain huonosti huoneissa.Mutta todella hyvä vaihtoehto.Genuine Hotels.com guest review
Centralt läge nära stranden på en lugn bakgata.Genuine Hotels.com guest review
"Perfect place to stay at Playa del Carmen"
Simple and very comfortable hotel,in the center of Playa and at 50 m from a wonderful beach,free beds to stay on the beach,excellent,amazingly helpful and kind staff in the hotel.Would highly recomend this hotel!Genuine Hotels.com guest review
Excelene ubicacion, buen precio, buen servicio y comodidad, no es muy lujoso es justo lo que necesitas para estar en playa del carmen, sales y estas en la 5ta avenida y es muy comodo para ubicarseGenuine Hotels.com guest review
El hotel esta muy bien ubicado y estuvo muy agradable la estancia.Genuine Hotels.com guest review
"Tolles Hotel an zentraler Lage von Playa"
Wir hatten einen sehr schönen Urlaub in diesem Hotel und würden es wieder buchen. Das Hotel liegt zwischen der Avenida 5 und dem Strand und somit perfekt gelegen. Es ist aber trotzdem sehr ruhig im Hotel. Uns hat vorallem die familiäre Atmosphäre und das freundliche Personal überzeugt. Die Hotelzimmer sind gemütlich ausgestattet, in tadelosem Zustand […] und sehr sauber. Toll ist auch die Dachterasse, wo bei einem Bier und Meersicht den Tag ausklingen kann. Der 'Pool' auf dem Dach ist übrigens sehr klein und taugt höchstens um sich kurz abzukühlen. Da das Meer vor der Türe liegt, spielte das für uns keine Rolle. Im Zimmerpreis war ein Kontinentales Frühstück inbegriffen, welches gut war aber bei zweiwöchigem Aufenthalt irgendwann etwas langweilig wurde (praktisch immer die gleichen Brötchen, Joghurts). Das Hotel hat keine eigenen Liegen am Strand aber arbeitet aber mit drei Beach Clubs zusammen, wo's Vergünstigungen gibt. Wir haben diese aber nie besucht, sondern waren bei "Wah Wah". Dort sind die Liegen kostenlos, wenn man dort konsumiert und es gibt keine Mindestkonsumation. Read moreGenuine Hotels.com guest review
ホテルはビーチまで100メートルぐらい。ビーチには「モスキートビーチクラブ」という快適なビーチクラブがあって、何でもレンタル出来る。「5AV」というのがプラヤ・デル・カルメンで最大の繁華街だが、歩いて50メートル、ロケーションは最高。4階には快適なプールもある。スタッフはメチャ親切、朝食もささやかながら食べられる。部屋は清潔で広い。値段も安いとくれば、いいことづくめだが、最大の難点がWiFi。 もう、精神衛生上、よくないというレベル。ただ、ロビーとレストランではサクサク動く。私達の部屋は立地は最高だったが、WiFiが最悪だった。あと、ホテルとは何の関係もないけれど、ホテルをまっすぐ海と反対のほうに歩いて、5AVとの角、左側のメキシカンレストランには絶対行かないこと。高くてマズい。Genuine Hotels.com guest review
Mycket bra läge med närheten till stranden och staden. På två minuter kan man vara nere och bada i havet.Genuine Hotels.com guest review
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