Situated in the heart of Playa del Carmen at 50m from the beach it allows you to enjoy both the sea and the famous 5th avenue full of restaurants and shops.Simple but very comfortable rooms and the best of all is the staff!!!!!!!!!the hotel staff is really remarkable,wonderful people who would do everything to please you and make you feel at home!the […] best place to stay in playa del carmen!!!!!! Read moreGenuine Hotels.com guest review
"It looks better in the pictures"
We got to Illusion and they didn't give us the room we had paid for. We said it the first night and they couldn't change us to a different room until the next morning. When we woke up, we found out there was a construction going on right next to our room! No one had told us about it and it was impossible to sleep or be in the pool, so we ended up changing […] to a different hotel (part of the same group), called Hacienda Paradise. Hacienda was nice and comfortable, even though not as well located as Illusion. Read moreGenuine Hotels.com guest review
Outstandingly friendly and well trained staff, from front desk to cleaning. Very thoughtful appointments, 24/7 coffee/tea, free water, library selections, fridge, etc. Very tasty and healthy breakfast buffet, with fresh fresh fresh everything. Friendly chef assembled a tasty selection of healthy menu items as well. Location is best in PdCarmen. 77 paces […] to beach (I counted). In the heart of the action, but set back from 5th enough to be quiet to sleep. Clean. Best we've tried in Playa. Friendliest we've tried in world. Read moreGenuine Hotels.com guest review
I stayed here for 3 nights in December 2012 before joining a tour at another hotel. I chose this hotel based on other reviews on Trip Advisor and I was not disappointed. The hotel, including my room, was clean and the staff were friendly and helpful. I was given a complimentary room upgrade. My room was on the same level as the pool but was very quiet […] and spacious. The location was brilliant- a very short stroll to the beach, shops and restaurants. As a single, female traveller it was perfect as it was in a very convenient and safe location. Read moreGenuine Expedia guest review
"Very sentral location"
Very central loaction 50 meters from Beach, 50 meaters from shoping street and resturants. Nice and tidy hotel. Good cleanliness. Very friendly and helpfull staff. Staff spoke English. Brekfast consisting of fruit, cereal, juic, coffee etc included in price. Could also order extra from Menu, but I did not try that. The included breakfast was enough […] for me. I had room facing the streat and there was som noice from resturants but not more than one would expect from a central hotel like this. If worried about noice ask for room away from street. I had no problems sleeping in my room despite the music. Pool on roof is for children (not very deep). The beach was very nice. Hotel arrange day-trips to local sights - can recomend these Read moreGenuine Hotels.com guest review
"Location, Location , Location"
Location is very good ,The people are friendly and the service is good , The restaurant food delicious. However it was a little noisy as they are making repairs ....Wish I would have known they were renovating . The balcony door didn,t lock so the room really wasn,t secure , Would be very easy to access. The hotel initially only supplied us with one […] towel , Maybe they think my wife and I should share ?The hotel is located in an area not accessible by car, so no parking is provided. I think they could offer you something even if they need to arrange it with a local parking venture. Some minor little details I suppose , I would say it was ok! Read moreGenuine Expedia guest review
"Awesome place !"
We really enjoyed our stay at the Illusion Hotel, very friendly staff and an awesome continental breakfast. Clean, close to beach and action at night. A true gem to be discovered.Genuine Hotels.com guest review
"Upset about the breakfast and cleanliness"
Pros: location and staff are very good, and of course cheap. Cons: cleanliness and breakfast! The rooms and specially the towels are not clean. I would expect from a low-priced hotel to not be perfect, but I don't accept the towels not to be 100% clean! You can clearly see stains. Their room service was weird; you put the "do no disturb" sign and leave […] the room, and she still enters the room, and moves the sign into the room! The staff are not professional at all, that said, they are very helpful and would do whatever you ask them to do. DO NOT TAKE THE BREAKFAST option, it's a joke! For 7 days, our breakfast was a jar of fruits (around 10 small pieces of the same 3 fruits) and 2 small bakery items. We used to go out for breakfast and on a couple of days we decided not to take the hotel breakfast. Their free continental breakfast as well is too poor. On my next visit to PDC, I would try another hotel. Read moreGenuine Hotels.com guest review
"Great Boutique Hotel with a Great Location"
My girlfriend and I stayed at the Illusion for 3 nights. The staff was very friendly and offered great advise on what do to around the area for fun and unlike resort hotels that try to make a commission on everything they sell you, the staff here give you advise on how to save money and the best ways to get around. It is very close to the bus station […] that can get you to Cancun or other destinations for a lot less compared to caravans or taxis. There are several really cool taco stands and small restaurants where the local people from the area eat at...and they are absolutely delicious if you like Mexican food. Its a min walk away from the beach and a 5 minute walk to Coco Bongo night club. The other guests staying in the hotel were also really cool and friendly and on the same vibe as us, ready to hang out and have fun and get to know each other. It can get a little noisey at times at night, but what else would you expect if you were staying in the heart of the action and 5 minutes away from all the night clubs. I would definitely recommend this hotel and I would definitely consider staying at the illusion again. Read moreGenuine Hotels.com guest review
"Illusion Boutique Hotel in Pl D Carmen"
Very very nice personal service all employers friendly and service minded. Thank You !! It is not an adult hotel there are children...but we had no problem with that. Though the beds where like a marble floor.... If you like to be in the middle of everything it is great ,close to the beach, restaurants and shopsGenuine Hotels.com guest review
"Illusion Boutique Hotel"
Staff were excellent, very friendly and greeted us by name each time they saw us. Breakfast was simple but good, and very cheap. The hotel is far enough from the clubs to be quiet but very close to central town, very convenient location, quiet hotel, good sized rooms, aircon. Small pool on the roof for cooling off, we got daybeds on the roof every time, […] never very crowded up there and a lovely place to relax. There were villas on the roof that looked great and would be a nice option. Would book again if we went back to Playa. Read moreGenuine Expedia guest review
Our experience was quite bad. We could hear all noises from room next door, because between rooms there was a door, which was closed. Neighbors TV was on till 2 am, after that we could go to sleep. Breakfast was also bad, only toast, fruits, yogurt and coffee, omelet was on extra price. Also our maid left our room door open as a full day, which we spend […] on a trip out of town!!! Hotels location was really good and little store next to hotel was nice, also amigo who work as a store manager. Also mosquito beach club was amasing!! Read moreGenuine Hotels.com guest review
"Best hotel for relaxing near the beach"
My wife and I have been traveling to Playa Del Carmen for the past 10 years and have stayed at many hotels in the area of 5th Av. This was our first time at Illusion Boutique Hotel, and were surprised to find such a well maintained, clean, and quiet hotel located so close to the beach. We also appreciated the small pool area on the roof. The location […] is perfect and the staff is very nice and helpful. Will not hesitate to book this hotel again on our next trip to PDC. Read moreGenuine Expedia guest review
"Location Location Location"
Great central location few steps from the beach, very helpful staff, nice extras like water cooler and complimentary coffee/tea in the lobby. Free WiFi and internet connected PC, complimentary beach towels on request . Those little things really add to a good impression. I will be recommending the hotel to all friends and will definitely use it again […] if in Playa. Read moreGenuine Expedia guest review
"Illusion on the beachblock"
We booked this hotel 5 minutes after searching online and it turned out to be best decision. Service was excellent in every aspect. The hotel also provides super comfy couches/beds right on the beach. FREE!!! Limited availability though. Would definitely go back just for those beds...Genuine Hotels.com guest review
"Its not a hotel, its a guest house"
Its not a four (as its written on hotel's web-site) star, its a guest house. We stayed there 5 nights. First of all the only persons in the hotel who speak English are receptionist and concierge. On check-in the receptionist said that we have a nice room with beautiful view... the view was on the next building wall. As the wall was 2-3 m from our window […] and to make the view "nicer" they painted beach and sea on it... The door to the room was from glass, covered with a piece of material. Actually all rooms on the 4th floor have glass doors. About room cleaning. Everything was pretty good, till the time, housekeeper cleaned sink and nearby area with some black chemicals, my white cosmetical bag become black, cream boxes, everyting was in smth black. Even our toothbrashes were black, we were so scared to use them that went to buy a new ones. We didnt go to complain on the reception, as it was evidence they are not very helpful. And finally on the check-out they charged us additional $10 for service!The matter is not in $10, the matter is that their service not worth 10 USD, as there is no service!! The only plus of this hotel is its location, just between the sea and 5th Avenue. For my next trip to Playa del Carmen I would not stay at this guest house (not a hotel!!!) and woudl not reccommend it to my friends! Read moreGenuine Hotels.com guest review
Wonderful hotel staff. Fab location.Genuine Hotels.com guest review
El hotel esta muy bien ubicado y estuvo muy agradable la estancia.Genuine Hotels.com guest review
"Tolles Hotel an zentraler Lage von Playa"
Wir hatten einen sehr schönen Urlaub in diesem Hotel und würden es wieder buchen. Das Hotel liegt zwischen der Avenida 5 und dem Strand und somit perfekt gelegen. Es ist aber trotzdem sehr ruhig im Hotel. Uns hat vorallem die familiäre Atmosphäre und das freundliche Personal überzeugt. Die Hotelzimmer sind gemütlich ausgestattet, in tadelosem Zustand […] und sehr sauber. Toll ist auch die Dachterasse, wo bei einem Bier und Meersicht den Tag ausklingen kann. Der 'Pool' auf dem Dach ist übrigens sehr klein und taugt höchstens um sich kurz abzukühlen. Da das Meer vor der Türe liegt, spielte das für uns keine Rolle. Im Zimmerpreis war ein Kontinentales Frühstück inbegriffen, welches gut war aber bei zweiwöchigem Aufenthalt irgendwann etwas langweilig wurde (praktisch immer die gleichen Brötchen, Joghurts). Das Hotel hat keine eigenen Liegen am Strand aber arbeitet aber mit drei Beach Clubs zusammen, wo's Vergünstigungen gibt. Wir haben diese aber nie besucht, sondern waren bei "Wah Wah". Dort sind die Liegen kostenlos, wenn man dort konsumiert und es gibt keine Mindestkonsumation. Read moreGenuine Hotels.com guest review
ホテルはビーチまで100メートルぐらい。ビーチには「モスキートビーチクラブ」という快適なビーチクラブがあって、何でもレンタル出来る。「5AV」というのがプラヤ・デル・カルメンで最大の繁華街だが、歩いて50メートル、ロケーションは最高。4階には快適なプールもある。スタッフはメチャ親切、朝食もささやかながら食べられる。部屋は清潔で広い。値段も安いとくれば、いいことづくめだが、最大の難点がWiFi。 もう、精神衛生上、よくないというレベル。ただ、ロビーとレストランではサクサク動く。私達の部屋は立地は最高だったが、WiFiが最悪だった。あと、ホテルとは何の関係もないけれど、ホテルをまっすぐ海と反対のほうに歩いて、5AVとの角、左側のメキシカンレストランには絶対行かないこと。高くてマズい。Genuine Hotels.com guest review
Mycket bra läge med närheten till stranden och staden. På två minuter kan man vara nere och bada i havet.Genuine Hotels.com guest review
Vi blev förvånade hur bra hotellet låg till stranden och staden. På två minuter kunde man ligga på stranden eller bada i havet. På lika lång tid var man inne på huvudgatan. Servicen var utmärkt och på hotellet var de hjälpsamma med att att svara på våra frågor.Genuine Hotels.com guest review
"Super Lage, nur der Lerm"
Unfortunately the during the whole time the Hotel was undertaken remodelling constructions. The location is perfect. Very close to the beach just a stone throw to Ave 5, the main drag. They have deals with some beach clubs along the beach. The breakfast offert fresh fruits , bead and juices. The kitchen also offerted breakfast a la card.Genuine Hotels.com guest review
Aunque hay que mantener el estilo del hotel creo podria modernizarse mas incluso con el area del alberca esta muy olvidadoGenuine Hotels.com guest review
メインストリートにほど近く利便性は最高でした。またコンシェルジュの方の笑顔も素敵でしたが、ガーデン側の部屋を希望していたにも関わらず、小さい窓一つしかない部屋で、エアコンも送風しか出来ませんでした。またwifiの電波も弱く部屋で使えず、すぐに改善をお願いをしましたが、部屋を変えてももらえず、結局ドアを開けはなしで過ごしました。街の雰囲気が良かっただけに、快適とは言えない滞在となってしまい残念です。Genuine Hotels.com guest review
EXECELENTE, ÚNICO PONTO NEGATIVO É QUE NÃO TEM ESTACIONAMENTO.Genuine Hotels.com guest review
Muy buena atencion del hotel, lástima que por temporada baja se encontraba en refacciones.Genuine Hotels.com guest review
We spent 2 nights at the hotel and it was great. We left 3 bags there 2 nights before our stay when traveling to Cozumel and the people in the front desk handeled this perfect for free. The room was big and very nice. Free wifi. Will stay there again for sure and highly recomend to others.Genuine Hotels.com guest review
Service war super. Einwandfrei.Genuine Hotels.com guest review
"Erittäin ystävällistä ja palvelualtista!"
Kaikki sujui 100% hyvin lukuun ottamatta aamiaistarjoilua- olin varannut ilman aamiaista majoitusta ja hotelli tarjoaa mahdollisuuden kokeilla kerran ilmaiseksi ja sen jälkeen päättää ottaako muut aamut vaiko ei. Tämä ei kuitenkaan käytännössä ollut niin ja ravintolahenkilökunta sai erittäin kiusallisen ja vaivaannuttavan tilanteen aikaiseksi.Genuine Hotels.com guest review
"Buen hotel con sus detalles"
No conocía los colchones suaves, hasta que me hospede aquí. Casi me fastidia la columna. Lo bueno fue que pedi el cambio de cuarto y en menos de 15 min ya estaba en otro con la cama bien. El servicio, como en cualquier otro lugar de Playa del Carmen, deja que desear.Genuine Expedia guest review
"Ambiente muito agradavel"
Pra curtir a Riviera Maia, perto de tudo, confortavelmente e preco justo, e uma grande opcaoGenuine Hotels.com guest review
hotellvistelsen i sin helhet var absolut inte bra. Vi hade bokat två sängar men fick endast en dubbelsäng. Detta skulle fixas men blev aldrig av. Poolen var pytte pytte liten ( fick knappt plats med 5 pers tsm. Personalen var dock trevligaGenuine Hotels.com guest review
"A good option"
The location of the hotel is perfect, just a half a minute walk from the ocean and the agreements with the several beach clubs work great. The standard rooms are just standard but if you feel like indulging yourself a bit, definitely get one of the terrace rooms, they are worth it.Genuine Expedia guest review
"Bra läge i Playa de Carmen"
Fräscht hotell med bra läge nära stranden och femte avenyn. Trevlig personal. Helt ok frukost. Rent. Det enda som går att påpeka var att poolområdet inte motsvarade våra förväntningar. Det var mindre, poolbaren var helt stängd. Så det kändes lite off. Men havet var ju nära och fantastiskt.Man fick även biljetter till solstolar.Genuine Hotels.com guest review
"Ottimo per chiunque"
Dicembre 2012...in pieno centro ma non rumoroso. A 50 metri dal mare di playa!! Ottimo hotel per tutti!Genuine Expedia guest review
ビーチのすぐ近くで立地はとても良いです。建物自体はそんなに新しくありませんが、部屋は清潔です。ただ、ゴキブリがでました。フロントに言うとすぐ対応してくれて、その後お詫びに？ワインをいただきました。アンラッキーだったのかもしれません。手頃な値段でリゾートを楽しみたい方にはいいと思います。Genuine Hotels.com guest review
Estancia agradable con muy buen trato. Destacar el ofrecimiento de diversos clubs de playa. Nosotros concretamente utilizamos el "INDIGO" y quedamos muy satisfechosGenuine Hotels.com guest review
"Melhor local pra ficar na Playa del Carmen"
otimo hotel, otimo local, otimo atendimento, adorei...Genuine Hotels.com guest review
Precio / valor una muy buena opcion. Hotel sencillo pero limpio, ubicado y con todos los servicios.Genuine Hotels.com guest review
"Hotel en malas condiciones"
El hotel esta en muy malas condiciones Anotaciones muy viejas.Genuine Hotels.com guest review
"Ideal para vacaciones"
Estuve agusto en mis vacaciones en hotel todo muy limpio y me senti comodaGenuine Expedia guest review
"EXCELENTE Y ECONOMICO"
El personal se porto muy atento y servivial, las habitaciones comodas, esta a solo media cuadra de la playa, apesar de que no tiene frente de playa nos permitio disfrutar de los camastros de otro hotel que si tenia frente sin cargo extra, definitivamente regreso.Genuine Hotels.com guest review
El hotel es ideal xq se encuentra en una buena zona ya q queda entre la playa y la ave 5 q es la principal donde podrás encontrar tus compras, antros y lugares para comer aparte si tu plan es ir a xcaret, xplore, xelha queda muy cercas así q si lo recomiendo. Único detalle si llevas carro no cuenta con estacionamiento y hay q pagar parking publico. […] :) Read moreGenuine Expedia guest review
Gracias..Genuine Hotels.com guest review
El hotel es excelente, la ubicaciòn perfecta en pleno centro, a media cuadra de la 5ta.avenida y cerca de las vans para poder ir a distintos lugares de playa.Genuine Hotels.com guest review
"Ótimo hotel, vá sem medo!!"
Tudo ótimo no hotel! Quarto bom e limpo, banheiros limpos, funcionários atenciosos, localização ótima... O elevador estava em manutenção num dos dias que eu estive lá, mas como eu estava no 1º andar e não usava o mesmo, não tive problema. Dois pontos que se deve prestar atenção: 1) Não possui estacionamento 2) Só serve café da manhãGenuine Hotels.com guest review
O Hotel está bem localizado e muito próximo a praia. O atendimento da equipe é excelente. O que deixa a desejar são: a acústica/isolamento dos quartos que do meu ponto de vista é ruim; café da manhã muito simples; e o serviço de bar da piscina poderia ser melhor.Genuine Hotels.com guest review
Hotel muito bem localizado, limpo e com um serviço excelente. Tudo que foi pedido foi atendido com eficiência e gentileza. Faria apenas uma ressalva em relação ao café da manhã, poderia ser um pouco melhor.Genuine Hotels.com guest review
Localização perfeita, perto de tudo mais não no meio do agito, confortavel, café da manha simples, mas com otimo atendimento.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )