"Lovely staff, hotel condition not very good"
Noisy noisy noisy. Each time another room unit door closes, the building shakes. Shower handle was falling off, couldn't get it to go past lukewarm. Bed was jiggly as all heck. Due to paper thin walls, could hear all sorts of banging and knocking while trying to sleep.. That was at 12am. Every time a max transit would go by, felt like an earthquake. […] That said, the staff were simply lovely and fantastic! Read moreGenuine Expedia guest review
"Cost effective hotel very close to DT Portland"
Very friendly and helpful staff in this budget hotel. Able to park car and use public transportation into Portland Downtown. Plenty of fast food, 7-11, chain dinners and Starbucks within blocks of hotel. Easy early checkin with no frills morning coffee and offerings in breakfast room 6-9 am. Very good coffee in breakfast room.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for being a valued Shilo guest and for recognizing our special brand of “Affordable Excellence.” Sincerely. G. Sorrels-General Manager
Needs to have a better offering for breakfast, like mike for cereal and butter for the toast and maybe a few other offerings!Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. We look forward to serving you again in the future. Sincerely, G. Sorrels-General Manager
"Fairly priced hotel"
This hotel served it's purpose, really just needed a place for one night for an event the next day. It was clean and for being an older hotel some things were nicely new, or newer, nice shower curtains, products were organic, blow dryer seemed new. But it's still an older hotel, had a smell when we got to the room, we sort of got used to it, and the […] bed was not the most comfortable, not as firm as most hotels.Breakfast was meak, no protein, not even yogurt but there was oatmeal and pretty good coffee, small room to eat but it was not busy. Room was small, heater was sort of loud. Our window looked at the road, but parking was free.Close to the even we were going to . This was just not the hotels we have had recently, so I think it's just a matter of location for the price, if you are needed to be downtown it will be expensive and I wanted something under $100. So you get what you pay for I guess in the area. Not grossed out but not quite satisfied.Would probably slurg next time and look at pictures more closely too, for type of bedspread, amount of pillows etc. Read moreGenuine Hotels.com guest review
"Close to Convention center."
Staff was great. Very easy walk to Convention Center and max. Room was clean and had everything we needed. Price was about right for the room.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for recognizing our special brand of “Affordable Excellence.” We look forward to serving you again in the future. Sincerely, G. Sorrels-General Manager
I thoroughly enjoyed my stay here at the Shilo Inn! Bed was very comfortable, room was spacious and clean, awesome to have a fridge and microwave! It is within walking distance to a lot of restaurants and only a 5 minute walk to the MAX line so perfect location. The shower was very hot, however the water pressure kind of stunk and you had to shimmy […] around the toilet (and I'm a petite person) to close the door because the bathroom is so small. It didn't really bother me though. Breakfast was OK, I appreciate that they offered something to guests, however they really need to make some improvements. Orange juice, applejuice, nutrigrain bars, oatmeal, muffins, and bagels were offered each day (no biggie...) BUT they didn't offer cream cheese or even milk. So everyone drinking coffee kept looking for milk and everyone eating a bagel all asked "where's the cream cheese?". They did offer small creamers for the coffee and peanut butter or blackberry jam for the bagels, but it would have been nice to have milk and cream cheese. Overall I was very happy with my stay and I'll definately stay here again! Read moreGenuine Hotels.com guest review
"convenient for convention center events"
the staff was TERRIBLE. mean, condescending, and manipulative. they made us pay in full upon check-in (never even heard of this before) and acted surprised when we didn't understand the procedure.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review. I sincerely apologize that your experience did not meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, G. Sorrels-General Manager
"convenient, comfortable for the price"
The main asset is its location 5-10 minutes walk from the Convention Center, Rose Garden, OMSI, and the MAX light rail system to all other Portland destinations. The room was comfortable and clean. The breakfast was a joke: no milk, yogurt, cream cheese or any dairy. Coffee, OJ, bagels, & power-bars and that was it, not even dry cereals. I had to go […] to 7-11 across the street for yogurt & milk, and to Subway a couple blocks away for an egg-bacon sandwich. The staff was very nice and accommodating. Read moreGenuine Hotels.com guest review
Room is very clean and modern. Bedding is crisp and clean. Our biggest problems were the dingy hallways and an off putting smell. Neighborhood is questionable.Genuine Hotels.com guest review
"Not as advertised - room for one only"
We booked this hotel because it was close to downtown Portland and we could get a studio suite type room, which would give us more space. We booked a room that was supposed to have a King bed with a separate seating area with a couch. What we got was a King bed with about 3 feet clearance on either side of the bed, and not much more at the foot. No […] couch, no separate seating area. The front desk guy was exceedingly pleasant, but essentially said the online reservation people (hotels.com) showed the wrong picture & it's their fault. They had no more of that type room available, and we ended up booking a second room. We did get a very reduced rate for the second room, but for what we ended up paying for both rooms, we should have gone elsewhere & booked a 1 room suite. I book a lot of rooms on hotels.com & haven't had this problem before, so I tend to think the problem is on the hotel's end. Rooms were clean, very small, and dated. Bathroom is so small you have to sit on the toilet to close or open the door. Pretty good continental breakfast. If you want to save money staying downtown & it's just one person, go for it. You'll get what you pay for. If there's more than one of you, the room is basically a bed. Read moreGenuine Hotels.com guest review
"Good Hotel, but No Good Customers..."
Overall, it is a good hotel. The staff was very kind, and the location is convenient enough because there is a station close by. We decided to stay there because it was cheaper than other hotels. Maybe that's why some of those who stayed there were not nice. People in next room came back to the room very late; they shut the door very loudly and they […] started talking on the phone in the hallway, which we clearly could hear after midnight. Maybe the wall of the hotel was very thin or it's just people who afford cheaper hotels...anyway, it may not be the hotel's fault but we think we should choose a bit nicer hotel next time. Read moreGenuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. I sincerely hope that you will return for a future stay. Sincerely, G. Sorrels-General Manager
Limited breakfast optionsGenuine Hotels.com guest review
"St. Patty's Day weekend stay over."
Hotel room pics were exactly like as expected on the website. A little bit of mold around the bath tub, but I know that is a tough battle. The hotel staff were very knowledgeable and helpful. Parking was free compared to all surrounding hotels! It was a great convenience to make a short walk to the Rose Quarter MAX station to ride downtown, hit the […] food carts, and enjoy Powell's and a nice day out in the sunshine. Overall, we had a great experience!!!!! Read moreGenuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for commenting on your great experience. We look forward to your next stay. Sincerely, G. Sorrels-General Manager
"Nice clean rooms"
The room was much nicer than I expected for the price. You could tell it had been recently updated. Very satisfied with room and the front desk staff. One and only thing I would have liked is to have the free breakfast go later, especially on a Sunday. It was over at 9am. Having it available until 10am would have been nice. Great place to stay, close […] walking to everything and short cab ride to downtown. I would definitely stay there again. Read moreGenuine Hotels.com guest review
Shilo Inn was fine and the bed and room were good, however I was a little surprised when the management told me they did not provide milk for breakfast. I would think if they offer oatmeal, they would provide milk.Genuine Hotels.com guest review
"Convenient to downtown"
GreatGenuine Hotels.com guest review
My son and I stayed here for one night and we had double beds. He woke up the next morning with bed bug bites all over his body. The toilet leaked pretty bad from the bottom. This hotel is a 5 minute walk from the convention center and pretty close to eating facilities. The decor inside is very old fashioned and needs an update. The price is not worth […] the stay. They do offer bagels, juice and coffee for their continental breakfast but everything in this hotel seemed so gloomy. I wouldn't choose to stay here again. Read moreGenuine Hotels.com guest review
I was very surprised with the shilo inn. It was immaculately clean. Their service was prompt and professional. The location to the moda center was prime. The mini suite was more than i expected. It had a king size (very comfortable) bed with a microwave and fridge. I oved how check out was at noon so i didnt feel rushed. The only thing i would recommend […] is that breakfast last till 10 rather than 9. For 70 bucks, i got everything i needed and was very happy. Read moreGenuine Hotels.com guest review
"great location for convention center events"
This was a great hotel for the price. Location was perfect for the convention center. Starbucks across the street and a few restaurants nearby. Staff was incredibly friendly and helpful. Our room was very comfortable and clean. Also very quiet. We would definitely stay here again.Genuine Hotels.com guest review
"Convenient location but outdated"
This hotel is located very close to the Rose Quarter/Moda Center which was why we booked it. The hotel had very outdated rooms, smelled like 40 years of cigarette smoke, and the wi-fi did not work at all. Do yourself a favor and shell out the extra money for the Crowne Plaza across the street.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, G. Sorrels-General Manager
"Centrally located in Portland"
Lots of help from staff to find Arena and restaurants. The weekend we stayed happened to be the snowstorm. Very accommodating personnel. Easy access to mass transit.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review. I sincerely appreciate your recognizing our unique qualities and special brand of “Affordable Excellence.” We look forward to serving you again in the future. Sincerely, G. Sorrels-General Manager
"Very nice port in the storm!"
This hotel is close to my work so when "Snowmaggedeon" started on February 6th, 2014, I made the decision to stay overnight in town and not chance driving home. My daily commute is 1.5 hours a day EACH direction and the roads were already 100% gridlocked. My room was very classy and the bed was comfortable. Great experience over all and I will definitely […] stay again. Read moreGenuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for commenting on your great experience. We sincerely appreciate your being our valued guest and look forward to seeing you again in the future. Sincerely, G. Sorrels-General Manager
"Totally worth it!"
My stay at The Shilo was extremely enjoyable. The service staff should be awarded for best customer service in Oregon because they were seriously the most friendly and helpful people I had dealt with my entire trip. Hotel had everything you needed and was nice clean. If I could make one change it would be to upgrade the television or possibly swap out […] swinging door for sliding door to bathroom in room. Was a tight squeeze. Read moreGenuine Hotels.com guest review
"Close to convention center."
We were visiting from out of town for the Comic con convention and this hotel was very handy and small, we felt very safe.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being our valued guest. I am pleased to report the water pressure concern you mentioned has been remedied. I hope that you will return for a future stay. Sincerely, G. Sorrels-General Manager
Overall this hotel is okay. The continental breakfast is only from 6-9 am. The first morning we missed it. I couldn't find anywhere the times for breakfast so we had to ask. The staff is friendly but the best part is the location of the hotel.Genuine Hotels.com guest review
"OK but calling the room as a Mini Suite a bit of"
It was safe and close to my venue, a bit overpriced for the conveniencies.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. Sincerely, G. Sorrels-General Manager
"Close to convention cntr"
Made our trip great. Great bed. Wonderful breakfast.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review. I sincerely appreciate your comments and apologize that the Guest Service Agent you encountered did not meet your expectations. I will share your comments with the Rose Garden team immediately. Sincerely, G. Sorrels-General Manager
"Great budget hotel for a convention"
We went to the Wizard World comic book convention and I picked the Shilo Inn because it was within easy walking distance of the Oregon Convention Center and it was inexpensive. The Expedia reviews were also very good considering the price and they did not steer me wrong. The hotel is small and looks to be a little on the older side. The room was a […] little worn but it was kept very clean. It does require a little bit of walking to get to the convention center or to the sports arena but it's easy to do and the area seemed very safe at night. All of those things are great but I wanted to write this review because the staff was simply amazing. I've never seen such a friendly hotel staff, especially considering that you are not exactly paying top dollar here. They answered all our stupid questions about the area multiple times and even gave us lots of great suggestions. Portland's public transportation cheap and easy to use but it can be confusing if you're from out of town. They were able to tell us what we needed to know. When you go to a comic book convention, you don't want to have to spend all your money on the hotel or you won't have much fun! The Shilo Inn is a great option. Read moreGenuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for choosing the Shilo Inn Rose Garden. I sincerely hope you will consider returning for next years comic book convention. Sincerely, G. Sorrels-General Manager
"Close to event"
Bed was hard. Breakfast was what I would expect from a lower cost motel. I will spend an extra 20 bucks to stay next door.Genuine Hotels.com guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. I sincerely hope that you will give us another opportunity to be of service to you in the future. Best, G. Sorrels-General Manager
"Won't stay here again."
Thin walls..can here people in th he hall. No elevator. Tv did not get local channels to watch football game....i won't stay here again.Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review. I sincerely apologize for the sound issues you experienced and that we failed to meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, G. Sorrels-General Manager
hotel location was great,service,and staff .Genuine Expedia guest review
Response by Shilo Inn Rose Garden - Oregon Thank you for your review and for being a valued Shilo guest. We hope to exceed your expectations each time you visit and look forward to your next stay. Sincerely, G. Sorrels-General Manager
"Clean and comfortable"
Very reasonably priced, clean, and comfortable. I will lost likely stay here again next time I'm in town.Genuine Hotels.com guest review
Close to the Rose Quarter and Convention Center. Room was good for the price, but beds not as comfortable as I would like. Decent neighborhood with a Starbucks close by.Genuine Hotels.com guest review
"Nice, comfortable and affordable."
Friendly staff. Good location.Genuine Expedia guest review
"close to rose garden"
breakfast was lame. Not much thereGenuine Hotels.com guest review
"Not much for breakfast"
Everything about our stay was great except breakfast. We walked in over an hour before breakfast was over and our options were bagels, muffins, oatmeal, oranges and apples. The coffee was empty, there was one juice left and there wasn't even cream cheese for the bagels. My option for the bagels were jam or butter. It was the worst breakfast I have ever […] had at a hotel. Other than the breakfast it was a very nice place and close to the location we needed. Read moreGenuine Expedia guest review
"Staving and disappointed."
There was an uninviting smell in the hallway. :( We had to move rooms because the toilet handle broke. There was a dirty scoop in the ice. Standards seem to be held low and lax. I use to feel safe with Shilo but this experience made me question whether I will stay there again. It might just be the location I stayed at and not all Shilo's. The breakfast […] was more than disappointing. Choices were rare. And even then, There was no cream cheese available for the bagels. There was no milk for the oatmeal. I've never been anywhere where the choices of breakfast was so small with condiments. Who eats oatmeal without milk? We also over heard a conversation. A lady asked a friend, "how was your shower?" The reply, "the handle broke off." I think this particular hotel needs to be looked into. It was also unrealistic and ridiculous. I only give harsh review because these are simple things that can be improved. Read moreGenuine Expedia guest review
"Nice and very clean."
Our overall experience was great. The hotel was within walking distance of the convention that we attended. The room was clean and very homey. Lots of room to walk and it even had a desk to work at and a table which 4 people could sit around to eat. We saved money as we got microwavable food so that we could eat in the comfort of our room and not have […] the hastle of going to find a place to eat with everyone else that was waiting for service. The staff there was very nice. Extended our checkout time to accommodate the time for our lunch time so we could eat in our room at the hotel, check out and then walk for the afternoon session of our convention. The price was right also. Thanks for an enjoyable weekend. Will definitely stay there again. Read moreGenuine Expedia guest review
"Unpleasant Staff - Nice Room"
So, the first thing I have to say is DO NOT TRY TO CHECK IN EARLY! They won't allow it. The late (4pm) check in time cannot be waived for any reason, and they WILL make you wait in the lobby. That is, if you're lucky enough to get 1 of the 3 chairs, and don't need to use the restroom. I got there at 130, carrying my 25 lb bag after having gotten lost […] trying to find the place! As I toppled into the lobby, the guy said I couldn't check in until 4 pm. After the trouble of getting lost finding it, I was livid. I asked if I could at least use the restroom and he said "we don't have one". After prodding, he suggested that I go to a Wendy's restroom 3 blocks away. Thanks >:( Once I finally did get checked in, the room was pretty nice. The bed was comfortable, the bathroom was very clean. The staff was generally kinda shady looking, so I avoided them. The breakfast was nothing to write home about, especially since it appeared that they did not restock during their breakfast times, you just got whatever was left if you came in late. I ended up staying in bed watching TV most of the morning to make up for their bad service. So, room gets the stars, the rest of it is a big thumbs down. Read moreGenuine Hotels.com guest review
"clean, accessible, free parking!"
We were looking for a less expensive, passable hotel in Portland area that was not too far from the nightlife on the west waterfront side, and decided to try the Shilo Rose Garden. It was totally fine, easy to access, clean and under $100, with no parking charges! We will stay there again. Even though it was on the east side, cab fare to our favorite […] nightspots on the west side were always under $10. The desk staff was very helpful and pleasant with everything we asked and needed. Convenience store just a block away, with lots of eating establishments and Lloyds Center within just a few blocks. Read moreGenuine Expedia guest review
"Good value for money."
it was nice hotel and staff was very helpful . Good shops and food joints nearby.Genuine Expedia guest review
"24 hour trip to Portland"
Shilo Inn was the perfect location to the venue of a concert we came to town to see. The front desk person was friendly, and helpful. We found our rooms to be nice, quiet, clean and affordable.Genuine Expedia guest review
The shower room was difficult to maneuver because the door blocked the shower and toilet. to open the door and get out you have to almost step over the toilet. The bed was surprisingly comfortable and it was nice to have a mini fridge in the room. The TV was very much out of 1990's and could use an upgrade to flat screen. Overall, I was rested and refreshed […] when I left. Read moreGenuine Hotels.com guest review
"Perfect location, excellent staff"
SO close to the max line. Plenty of grub within walking distance. Carpet trashed, but otherwise everything was tasteful and clean. Sauna area was sketchy and washing machines need to be cleaned and swept around.Genuine Expedia guest review
Nothing special - 2 star hotel at a 3 star price. Front desk very pleasantGenuine Hotels.com guest review
Smelled old, but it is, so what do you expect. Staff very polite and efficient. Breakfast left much to be desired.Genuine Expedia guest review
Rooms need to be updated. Still have tube TV, no flat screen. Air conditioning way too loud and too cold and no way to adjust. High cost of hotel reflected location not quality.Genuine Hotels.com guest review
"decent but smelly room, nice staff"
The lobby smelled like BO and the room was a musty, smoker smell. Other than that the room was nice enough, appeared clean. Was very warm but helped after we opened the window for a couple of hours. Great location near the convention center (I was in town for a conference). Surrounding neighborhood is a little shady. Check in staff was very friendly. […] Wish they had told us that the front door would be locked after hours but someone was there to tell us how to get in through the side door. Read moreGenuine Hotels.com guest review
The hotel staff were friendly and helpful from the minute i checked in until my checkout date. Room was clean and comfortable. Its a great area and close to the pearl district and downtown. I will be staying here again on my next visit to Portland.Genuine Expedia guest review
"Close to the convention center"
We needed a place near the convention center since we were catching the bus to Seattle for the Timbers vs. Sounders match. The employees at the front desk were very friendly. The room was big enough for us, was clean and we had no complaints.Genuine Hotels.com guest review
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