cocktails are overproiced. Breakfast buffet is mediocre. Room keys didn't work.Genuine Hotels.com guest review
"not what we expected"
Needs remodel and pool is small. There is no smoking in room, so why disi it stink of smoke?Genuine Expedia guest review
"I WOULD RECOMMEND"
GREAT SERVICE, NO COMPAINTS. WOULD STAY HERE AGAIN WOULD SAY GREAT PRICE FOR A GREAT ROOM.Genuine Expedia guest review
"Best Hotel I stayed in all summer"
We did a lot of family travel this summer and the DoubleTree Suites in Carmel was far and away the best hotel we stayed in all summer. It will be my go to Hotel in Indianapolis and I will always check rates at the Double Tree elsewhere when I book my next trip.Genuine Hotels.com guest review
"Would NOT stay here again !!!!!"
Room smelled musty.Shower rod ready to fall down. Tiolet seat very loose. NO free wi-fi available. $9.95 a day free at most hotels anymore. Breakfast $12.95. Most hotels have something included for free ( especialy at price of rooms at this hotel.)Genuine Expedia guest review
"Housekeeping was horrid"
We've stayed at this hotel three times in the past and have found it to be a pleasant place to stay. But the housekeeping department just could not get it right on this trip. They left the previous tenant's old coffee filters in the machine, made the beds but left the pillows sitting on floor, and came knocking at 9:30 in the morning when we were trying […] to sleep in (check-out is noon). But the worst part is that it appears they stole our son's favorite swimsuit. We left it hanging on the shower rod and called the hotel once we realized what we had done. No one would return our multiple messages. It's disappointing but not surprising. Based on this experience, we'll probably branch out and try the nearby Embassy Suites on our next trip. Read moreGenuine Hotels.com guest review
"Double Tree - Carmel"
great room, big, comfortableGenuine Hotels.com guest review
"3 star rating not acceptable!"
This hotel was one of the worst hotels we have ever stayed in. The furniture was all broken, dirty (I wouldn't even sit on it). The beds were extremely uncomfortable and smelled of perfume!...The hotel pool was barricaded between the outside and the inside with yellow tape (like a crime scene tape)...Which prohibited swimming between the indoor and […] outdoor (as described in their ad). The planters/pool/ladder into pool were all in horrible condition....I was very glad to leave this place behind me and would never reccomend this to anyone!...Don't even think about staying here!!! Read moreGenuine Hotels.com guest review
"needs to be updated"
could stand to be updated, but a very comfortable roomGenuine Expedia guest review
very nice hotel, unfortunately all the carpeting throughout the hotel, lobby, restaurant, and the rooms is about 5 years past the time it should have been replaced....it gives a terrible impression of an otherwise very nice hotel...Also, while the rooms are suites, they are about as small as you can possibly imagine.Genuine Hotels.com guest review
"Great location, nice but older hotel"
Great location off N. Meridian! The hotel was nice, but definetly older. The pool area was under what appeared to be some serious construction, but was still open.Genuine Hotels.com guest review
"Comfortable room in Carmel area"
Hotel had great warm breakfast, lounge for adult beverage, and comfortable room with two flat screen tvs, great location for attending Carmelfest.Genuine Expedia guest review
"Ok hotel for price"
Hotel was ok, mattress very firm my back wAs killing me.room was clean and spacious. The beds kind of small though. Room was kinda noisy during the day because out our window was where staff took there breaks and talked and smoked.Genuine Expedia guest review
There were a few physical issues in the room-shower head, plug in the lamp.Genuine Expedia guest review
The first night was not pleasant, we were put in a smoking room that smelled very bad, staff were rude when we asked to be changed to a different room. The next day Maria at the front desk was very nice and accomodating and had us switched to a non smoking room, and after that the stay was more pleasant. I would like to acknowledge Maria for her time […] and efforts. Read moreGenuine Hotels.com guest review
"Great hotel...the staff was okay."
When we tried to use the pullout bed in the couch, it was broken. We called the front desk and he refused to help us. At midnight, he gave us another room to use but we still had to move all of our belongings in the middle of the night so that we could go to sleep.Genuine Expedia guest review
This hotel was very nice and we got a great price. The only issue we had was the sofa bed was extremely uncomfortable.Genuine Expedia guest review
"A little disappointed this time"
Previous stay have been great. This time there were some issues that impacted me directly. The biggest was the AC did not work at all on our first night (Friday) The morning deskclerk was very friendly and tried to be helpful. She would have maintenance look at it on Saturday. upon arriving to the hotel later Saturday evening, The room was still stuffy […] but the AC was working somewhat but not great. The other issue was the exercise room. 3 of the 4 pieces of cardio equipment were broken. The set of 15lb dumbbells were missing. I knew there was nothing that could be done on a weekend but I did have to express frustration once again with the desk personnel. Upon leaving on Sunday morning the night time clerk, didn't even ask me how the stay was. I will stay here again when needed. The suites are roomy and the beds are quite comfortable with quality linens. Read moreGenuine Hotels.com guest review
"Fun time with grandchildren"
Needs a bit of updating Visiting Grandchildren and they love the suite and poo.Genuine Expedia guest review
Great stay and room. One thing that would improve the room would be better lighting above the sink for ease of applying makeup.Genuine Expedia guest review
"Good nights sleep."
Hotel staff were efficient and accomodating. Room was cleaned and well kept. The bed was very comfortable. Two complaints: 1 - The door to the connecting room could use some more sound proofing, I could hear the people in the next room talking and their TV. 2 - The color temperature of the lighting by the sink and mirror is too yellow to be able to […] put on make-up and truly see what you look like. These are relatively minor things, but were somewhat annoying. Overall though, I did like everything else about the hotel and would recommend it. Read moreGenuine Expedia guest review
I spent 2 nights at the DoubleTree while attending a conference in Downtown Indianapolis. When I booked my room online the only thing available was a suite with 2 double beds. However, when I checked in I was given a handicap accesible suite with a single queen bed. Since it was just me, The single bed was fine. However, the bathroom had a straight […] walk in shower with a tiny lip on the floor less than half an inch tall and the rounded shower curtain extended beyond the lip. So the water ran across the tile floor in the bathroom. There was a drain in the center of the floor, but not all the water ran to it and I had small standing puddles of water in the bathroom. The hotel is in a business district. All the buildings around it were offices. Had to drive a few miles for food or shopping. There is a bar/restaurant in the hotel. Breakfast was not included with the room, but they do have a breakfast buffet for a price. I mis-read the listing and thought internet access available in the room meant free internet. There is free wi-fi in the lobby, but there was a daily charge to have it in the room. And the provider had an outage the second day of my stay. The suite was clean. The sofa was a bit worn and not very comfortable. The bed was very comfortable though. If you are sitting at the bar you are looking straight into the pool area. The staff was nice and very helpful. The drive into the city was not bad. It was under half an hour to Lucas Oil Stadium. Overall, the hotel worked for my business trip, but I would not go there for leisure. Read moreGenuine Hotels.com guest review
"Nice hotel, Good location"
This hotel is apparently an older property that has been remodeled very nicely. However, the bathroom fixtures were not updated. The room was clean and the staff was friendly at check in and at the restaurant. The breakfast buffet was a little pricey for what you get. I think that may be the most expensive bacon and eggs I have ever had. If you want […] something high end, look elsewhere. If you want something clean, convenient, comfortable and affordable then this is your choice. Read moreGenuine Hotels.com guest review
"Decent Hotel but watch whats not included."
No included wireless. No included continental breakfast. Indoor pool was a little small.Genuine Expedia guest review
Very nice hotel. Comfortable. Only downside is that they close the lounge at 11 PM on Fridays and I wasn't offered one of their signature chocolate chip cookies! Other than that the hotel was great.Genuine Hotels.com guest review
"Good location but you can do better"
Overall the hotel was clean and my room was comfortable but it's an old property in need of some updating. Exterior facade was very dingy. Better and newer hotels in the areaGenuine Hotels.com guest review
"Nice, but not up to par for this brand"
Suites were a bit small, and bathroom was never really clean (dirt in corners). While this wouldn't surprise me at a lesser brand, I was a little disappointed. Also, the drive to Indianapolis took longer than I expected, making for lots of travel time back and forth. My fault for not checking; just sharing with others - to expect nearly 30 minutes travel […] to/from the city. Read moreGenuine Hotels.com guest review
The stay was great. Friendly staff, clean rooms and a fireplace to sit and read a book :)Genuine Hotels.com guest review
"Good business location"
Was in for just a couple of days on business. Hotel is close enough to Carmel/North Indianapolis for easy access, but not in a high traffic area. It's a bit tricky to find the entrance off the frontage road, not the highway that's in front of it (of course I got there late at night the first day). But then it's really easy once you know it. I didn't […] take advantage of all the amenities since I worked long hours, but it was quite comfortable and quiet when the day was done. I'll use them again! Read moreGenuine Hotels.com guest review
Smell of smoke in the hallway was a turnoffGenuine Hotels.com guest review
Outdated,TVs are 12" with bad reception but beds are confy if you don't mind a little moldGenuine Expedia guest review
"Pleasant Suprise! Great stay"
Very pleasantly surprised by the quality of this hotel. The suite was spacious, comfortable and perfectly clean. It definitely exceeded my expectations - great value for a comfortable stay!Genuine Expedia guest review
"Not 100% happy"
The lobby was very nice and clean. The lady was polite. Didn't realize we had to put $25/night extra for mishaps or charges but that was ok. Room was very disappointing. Room was much smaller than expected or shown on website. No screens on windows, And the TV was difficutl to use almost made me pay for movie I sure didn't want. I could pay almost 50-100 […] less and had the same type of room. Ok if your not planning to stay in the room for long period of time Read moreGenuine Hotels.com guest review
"Trying to be something it's not"
We were given this hotel with the "deep discounts" option, and purchased two rooms for 3 nights. At first, we were delighted to see that we were to be given two suite rooms, providing us with more room. However, our experience was less than desirable, and would have preferred smaller rooms elsewhere with better accommodations. Our list of complaints […] include: the walls were paper thin, so you could hear every little sound within the room and in the hallways; my daughter slept on the sofa bed, but we were never given fitted sheets, and instead had to attempt to tuck the sheets (she woke up every day directly on the mattress); the sofa bed itself would be unsuitable for an adult, because the very thin mattress caved through the support bars even with my 40-pound daughter; the pillows provided no support - our heads literally touched the beds if we laid on only one; there is no circulation system in the bathroom, so odors and steam would fill the room after use; the cleaning staff threw away boxes that we wanted to keep, which were intentionally not put near the trash; there is no free wifi as most hotels offer; there is only roughly 15 channels on the television, anything further requires a charge; there is no free breakfast, and their restaurant is very expensive; there are several items in the room that, if used, would be charged to the room. Therefore, if traveling with children, you must direct them no to use anything if you do not wish to incur additional fees. Read moreGenuine Expedia guest review
"Doubletree in Carmel"
Hotel was nice. But the sofa bed in the suite was very uncomfortable to sit or sleep in. The bed was very comfy thoughGenuine Hotels.com guest review
There was a lot of mold in the sofaGenuine Hotels.com guest review
Very satisfied with the Double Tree in Carmel, In near Indianapolis! Room was clean and comfortable! Beds were very comfortable. Large room, great value! Close to downtown Indy.Genuine Hotels.com guest review
Very disappointed. The room gave the impression of being dirty as we found a cookie wrapper under the chair and there was mold in the shower. Tilex would take care of the mold if they had used it. Got the overall impression of stinginess. Only one regular coffee, internet wasn't free. Bedding was weird--two flat sheets wrapped around a comforter. I […] will say the bed was comfortable. That is a big plus, but otherwise, not impressive. Whole hotel seemed shabby. We'll stay somewhere else next time. Read moreGenuine Expedia guest review
The tredmills in the excercise room all faced the wall with ones back to the TV on the opposite wall. Also I did not see how to turn on the TV. It would be more logical to turn the tredmills around to face the TV.Genuine Hotels.com guest review
"Great hotel, that's centrally located!"
The Double Tree in Carmel had great service and was centrally located to every place we wanted to go. It's also very easy to get to. The staff was all very friendly and helpful. The kids loved the indoor/outdoor pool & hot tub and wanted to spend hours in it. I don't usually care for public pools but the hot tub was nice and deep and very relaxing. […] The only complaint we had was during our stay the hotel was replacing the carpeting in the halls and we had to step over a flap of carpet in front of our door for 2 days. When we checked into our room the tv in the livingroom wouldnt work but the hotel was quick to replace it. I was also surprised that a hotel of this quality didn't have flat screen tv's in the rooms. Overall we had a great stay though and would definitely stay there again if we have the chance. I can't wait to see how the remodel turns out! Read moreGenuine Expedia guest review
"Double Tree - inconsistent service and not very cl"
We had a 4 night stay over the 4th of July weekend. We picked this hotel for the indoor/outdoor pool which was a big hit with our kids (ages 4&5). That being said the pool has not been kept up well and there was garbage on the outside deck including wrappers and beer cans every day. Our hotel room had an awful smell that permeated our clothes. Not […] to mention the maid service was inconsistent. Some days they replaced towels and glasses, some days they did not. One morning they left a note under our door saying that since we were in our room at 9am they would not be providing service that day. We also found garbage on the floor by the beds that did not belong to us so I can only guess how long it had been there. They also were in the middle of a remodel that they did not tell us about when we checked in. They left us another note under the door asking us to not mind the mess. During the remodel, materials were piled everywhere. I would not be surprised if guests were injured. We could have gotten past the poor communication regarding the remodel if the hotel had been clean and service good. Not sure this hotel is worth it even for the cheap rate. Maybe next year when the remodel is done. Read moreGenuine Hotels.com guest review
We were there on an off weekend so not much was going on, so we did not have the same issues as others with noise. Staff was friendly and accommodating. Price was right! I would stay there again.Genuine Hotels.com guest review
"Very nice , clean hotel with friendly service"
We stayed at this hotel for a wedding. Only one night. But the service was great and the staff very accomodating. They gave us warm cookies at check in and have a nice little bar in the lobby for drinks before we went to bed. Very nice for the priceGenuine Hotels.com guest review
"Carmel / Northern Indianapolis Double Tree"
This hotel was comfortable with a separate sitting area. The property was clean and well maintained. Access is a little tricky since it fronts the major highway but entry is from an access road behind the property.Genuine Hotels.com guest review
"would defiantly go back"
My husband and I took our two children to Indy for spring break. The kids loved swimming in the pool. The staff was very friendly and the room and hotel were clean. It is located about 20 min from downtown and there was shopping and food about 5 min. from the hotel. We would defiantly go back!!Genuine Expedia guest review
exterior of the hotel is poorly maintained, all other areas goodGenuine Expedia guest review
"Very mixed feelings"
I liked the size of the rooms and the layout of the suite just fine. What I didn't like was the paper thin walls and noise level...I could hear everything beside me, doors opening and closing and noise above several floors. Don't get me wrong, I expect some noise and I travel for business, but this was pretty bad. I could hear every word spoken by the […] family in the suite next door. Also, this hotel is suitable for a business stay with a rental car or work in the surrounding companies, but there is absolutely nothing within walking distance...no place to eat or shop or even walk. I will say the exercise facility was very nice, with up to date equipment, towels and water provided. Also, the cookie you get at check in is great. Like I said, mixed feelings...and this is the first hotel review I've ever written, but they asked! Read moreGenuine Hotels.com guest review
"New Years Eve 2011"
Everything was great except for breakfast on Saturday morning. I think they were under-staffed. We had to wait for coffee, plates and food during the entire hour we were there.Genuine Expedia guest review
"Great place to stay."
Stayed here for a work project while in town. Very nice hotel and wonderful amenities. Would recommend to anyone coming into Indy.Genuine Hotels.com guest review
"Perfect for whatever your travel needs are"
Friendly service. Clean, comfortable beds. Nice living room to relax and watch tv or read. Overall a quality experience, would recommend to business travellers or families.Genuine Expedia guest review
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