Shinjuku New City Hotel - Tokyo

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Genuine Hotels.com guest review

Great location, 10 min walk from Shinjuku station. Spacious room by Tokyo Shinjuku standards. A bit old, but functional and definitely good value. Friendly and helpful staff. If all you need is a clean and quiet place to sleep within close proximity of Shinjuku, this is definitely a great deal.

Genuine Expedia guest review

Rooms were small and hard to find - but price was reasonable.

Genuine Hotels.com guest review

Very good service and a relatively inexpensive stay at this large, somewhat run-down hotel. Carpet coming up a bit in the halls and our room, and hot water a bit unsteady in the shower. You're a few minutes away from Shinjuku Station, and the hotel has a shuttle bus that runs mornings and afternoons, so the location's handy. If price is a consideration […] and you don't mind a little noise in the halls, this hotel will satisfy. Read more

Genuine Hotels.com guest review

Pretty much a "fits the bill" type of hotel, you can run down a list of requirements for basic things you'd need in a hotel and you get everything here. Did not run into any problems at all during my stay, everything worked, I was able to find everything I needed, and all. There wasn't much surprise either positively or negatively, it's not a "WOW" […] type of place, but very satisfactory overall. Read more

Genuine Expedia guest review

Room: Semi-double. Lone traveller. The only negative surprise was the lack of a dresser and closet. There are 3 hooks with hangers and a tiny desk drawer which held some things, otherwise I lived out of my suitcase, which actually was not too bad. The bed looked like an American full sized bed, so may be too small for couples. Tiny bathroom but served […] its purpose. There were some nice touches: Shampoo, conditioner, body soap, hot water maker, green tea bags, toothbrushes, toothpaste, TV with BBC World News in English. Did not eat at the restaurant but heard it was expensive and not very good. I walked toward Shinjuku station and stopped at various eateries and grocery stores along the way instead, including some well-known American ones. There is also a nice convenience store very close to the hotel, and a grocery store a bit further down, off the main road. The time and effort to walk to Shinjuku station depends on one's health and fitness, but here's a tip: Use the underground passages under the Tokyo Metro Buildings. My 86-year-old spry mother had no trouble walking to the station daily with these shortcuts. In summary: If you plan to spend a lot of time in the hotel room, this may not be the place for you as it may be too confining, does not have much of a view unless you are facing Chuo Park, and lacks amenities such as a pool, game room, and gym. However, if you just need a place to clean up and sleep after a day of exploring, I can recommend this hotel. Read more

Genuine Expedia guest review

Room was clean, typical budget hotel...perhaps a little larger. Older bed & bedding not as comfortable as my aging body likes. But the hotel has guest laundry, free wi-fi, and is walking distance to Shinjuku station, with other stations even closer and a free shuttle running every 10 minutes. Across the street from Shinjuku Chuo Park. Great value, I […] would stay here again to save $. Read more

Genuine Hotels.com guest review

We are greeted well although they are having hard time speaking in communication but we do understand it (we don't have any problem with that). First they gave us a room but unfortunately it wasn't the room what we booked. So I talked to them and they transfer us again to another room. Again, its not the room we booked for. I want to argue but its aright […] cos we are all tired from that day and need to rest. Sandals are all small in sizes which we need a bigger one. Bathroom are small too. Aircon is in high mode but still warm inside. Shampoo, body wash, and conditioner are very good. Lack of amenities. Breakfast is always the same, they need to change menu. Keys are old style, they need to change to card style. Read more

Genuine Expedia guest review

Hotel is not walking distance to train station,shuttle available only certain times. Staff friendly.

Genuine Expedia guest review

We are talking about a hotel in Japan, so you can be 100% sure of the personnel's kindness and commitment. They were careful and attentive in every which way. As usual, space is an issue in Japan, and this reflected on the room, which lacked a wardrobe - the only real big drawback of the experience. Another small nuisance was the WiFi in the lobby, […] which probably cannot take more than a number of users, so it worked in hiccups. Still, there's a limited number of modems you can get for free at the reception desk to have internet in your room. The hotel is a 15-20 minute walk from Shinjuku station, but in the morning and in the evening there's a shuttle service with a small bus every 20 minutes. Given the astounding lodging prices in Japan and Tokyo in particular, this hotel represents a really wise choice, with a more than reasonable price/quality ratio. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This is an older hotel. I stayed here before 12 years ago and basically nothing changed. Electronics around the bed is pretty much still from the 80s.

Genuine Expedia guest review

A rare mid-rise bargain in Tokyo, with views of both the park and Tokyo's skyscrapers. Two of us stayed 3 nights in a semi double room (16sqm 121cm bed width). The room and bathroom were smaller than the pictures suggest, but it was clean and functional. The windows opened, the toilet had special attributes, and the tub was deeper than a standard Western […] tub (but not as deep as others we've used). The Tochomae subway station is about 5 minutes' walk; Shinjuku is a bit farther away. The shuttle is pretty convenient; just keep the schedule on hand. There's very little here in terms of late-night eats, but the Family Mart/7-11 just up the street should take care of hunger/thirst not slaked by the myriad hotel vending machines. We'd definitely stay here again. Read more

Genuine Hotels.com guest review

Staff was extremely helpful and polite, fairly close to subway stations but not really close to an abundance of resturants and nightlife, although one nice continental resturant very close buy. Biggest complaint is the hotel is old and needs a renovation.

Genuine Hotels.com guest review

The hotel rooms are compact but functional. The price is very reasonable and for the location, it is good value. The hotel puts on a bus service to Shinjuku station which is very convenient.

Genuine Hotels.com guest review

Overall the hotel was great. Couldn't ask for much more for the price. It is a very affordable hotel if you're on a budget and want to be in a good location. The hotel is about a 15 minute walk to the center of Shinjuku and Shinjuku station but it is a very enjoyable walk. The best thing was that it seemed like every one of the receptionist/hotel employees […] could speak great English! The staff was extremely kind and helpful. I highly recommend this hotel to anyone. Read more

Genuine Expedia guest review

Hotel was clean and reasonably priced, clean and included free internet. Service was above average or average depending on the staff. About a 15-20 min walk from Shinjuku train station. Hotel shuttle runs from 7am to 10 or 11am and then starts again around 4pm-9:30 pm or so. I thought the bed was a little too firm, the pillows were good and the shower […] was great with lots of pressure! Read more

Genuine Hotels.com guest review

This hotel is priced right. The hotel is very simple. There is free internet in the lobby and in the room. There are many convenient stores near by, The location makes it difficult to walk to from Shinjuku Station but they do have a bus that runs in the morning and then the Afternoon Evening. You can walk there in 10 Minutes and a Taxi for about 650 […] Yen. Overall right in the center of Tokyo and very easy to commute around Tokyo from. Read more

Genuine Hotels.com guest review

pretty good, not the most comfortable, but with the price being so good, it's a nice choice

Genuine Expedia guest review

Our stay in the hotel was shocking at first due to a very rude member of the check-in counter staff. The rest of the staff were perfectly courteous. The Semi-Double Non-Smoking room was basic but fine, aside from the lack of wireless internet access. There was a splotch stain on the comforter that was a bit unsettling, but other than that the room […] was comfortable. Read more

Genuine Expedia guest review

Shinjuku New City Hotel offers affordable rates with reasonable rooms to stay in. It even offers free shuttle service to Shinjuku Station, which is very convenient

Genuine Hotels.com guest review

Room was small, but well-equipped and in good order. No Internet in the rooms, but had a nice, cheap web cafe in the lobby. About a 10 minute walk to the West Shinjuku metro station, with an excellent shuttle service to the big railway station.

Genuine Expedia guest review

Good Hotel they need to be discreet when a cliant receives a message is not the job of the front desc employ to reed firts the message and aftr that to handl to the costunmer

Genuine Hotels.com guest review

For the first time in 23 years I elected to change hotels from my normal place, mostly due to cost considerations. This hotel is fine for anyone that will not need to spend much time in the room - rooms are small with no closets - just hooks on the walls - they are real sticklers about the 10:00 am checkout - I was charged an additional amount for two […] hours after the check-out time. It is definitely not a high end hotel but having said that it is convenient, clean and price worthy. Read more

Genuine Hotels.com guest review

Stay here for 3 nights. Location is far from subway about 1 kilometers, I have to use hotel shuttle bus. Beware the shuttle bus stop's map. The map show that the bus stop is near the shinjuku station, I've waited for an hour on ground level. I phoned to hotel, he told me to wait the bus at under ground level. The bus is small, not enough for rush hour. Room […] was cleaned & comfortable but Air-condition didn't work properly, very hot and the receptionist solve this problem by just only told me to open the window!!? Not recommended. Read more

Genuine Expedia guest review

Nice,and convenient location,an easy 15 mins walk to shinjuku. There is a regular shuttle service also.Rooms are clean but small,but for the price it is acceptable. However the bed is a bit worn and needs replacing. The service staffs are efficient,polite and accomodating as can be expected in Japan. Will recommend it to friends.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a great location for exploring Tokyo. It is very close to the subway station, so it is easy to get around. There are several convenience stores not far from the hotel as well. The staff are helpful and speak a reasonable level of English. There is a laundry facility on-site, which is great for longer stays, or if you've been travelling a while. I […] have a few small complaints: First, there was no internet service in the room. However, there was relatively inexpensive service using pay-per-minute computers in the lobby. Second, the tea-making equipment in the room was not very nice. A more convenient single-piece boiler would be much nicer. Read more

Genuine Expedia guest review

the hotel is located in quiet area (office area) in Shinjuku. It's 10-15min away by walk from the Shinjuku station where you can go anywhere in Tokyo. So I'd say the location is almost perfect. The hotel runs a suttle bus to the station which is very convenient. Room is not big but still fairly good size for Tokyo, and very clean. Hotel staff was friendly […] and kind. If you are looking for a budget hotel in central Tokyo, I'd recommend this hotel. Read more

Genuine Hotels.com guest review

They had a shuttle service from Shinjuku JR station and we took that to get to the hotel. Infact, we used the shuttle service 4 times during our 3 night stay. It runs every 20 minutes all day long except in the afternoon when it takes a couple of hours break. Without shuttle, it is around 20 mins walk from the station. The check-in was simple and the […] staff was courteous and helpful. The room was relatively larger than the other hotels we were at. The stay was pleasant and we did not have any problems. The hotel itself seemed a little old but the location was convenient and was close to everything. Read more

Genuine Expedia guest review

Was in Tokyo for 5 days and needed a decent, convenient place to stay. Looked in the Shinjuku area after a friend recommended it, and found the New City Hotel. The hotel provides a shuttle from the Shinjuku station which was great. The rooms were small but an efficient use of space. Staff was helpful if we needed anything. Restaurant & vending machines […] on-site, but easy access to the city. Would stay here again! Read more

Genuine Expedia guest review

When my colleague and I reached the check in counter of the hoel, the friendly gentleman at the counter found my registration qucikly. However, he could not find my colleague's info. Two others came to assist him, searching frantically through the computer and papers. When I told them that the reservation was made through Expedia, one came out with […] 2 thick files and found the necessary registration forms. Everything went well after that. My room faced the greens acroos the street while my colleague's was facing one set of windows. The room was big enough with the usual things you'd expect in the hotel, including a small kettle with tea bags. Although the matress was not very soft, I slept almost immediately when I laid on the queen size, probably too tired. The following night, my colleague and I were talking in rmy oom. The door was opened. At about 11 pm, a hotel staff knocked on the door and advised us to close to door for safety reasons. It was a nice gesture. A shuttle bus travels between the hotel and the Shinjuku station in the morning and evening several times an hour. This is especially good if you don't wish to walk to the train station. I chose to take a 15-minute stroll along the street to the station. This hotel could be a consideration if you are looking for a simple room to rest. Read more

Genuine Expedia guest review

The room was VERY small but my understanding is that this is typical with most Tokyo hotels. Despite the lack of space, the room was kept clean daily. The bed was full size bed (smaller than expected). The internet didn't work in our room so we needed to go to the lobby for Wifi. As far as location, the shuttle bus was convenient but it didn't run all […] day. On a hot sunny day in August, you did not want to walk to Shinjuku station. Tochomae station is the nearest one (3 minute walk). Didn't have breakfast at the hotel. There are restaurants nearby the hotel. Read more

Genuine Hotels.com guest review

The hotel was nice and clean. Staff was very helpful. There are plenty of vending machines for food and drinks for those late night snacks and there is a small room to wash your clothes if you need too. The Hotel was a good walking distance from the main train station and a about 10 minute walk from the closest train station. The rooms where nice and […] clean and well stocked. the Air conditioner worked fine and there was TV in the room. The internet was only available in the lobby or pay internet machines. For the price it was a good stay over all Read more

Genuine Hotels.com guest review

Upon booking I was half worried that the hotel room would be too small, or that the location/neighborhood would be unsavory (Shinjuku has that reputation at times). But because of the price I just had to go ahead with it, and I was very pleased. The hotel itself is very nice, and the staff is friendly and understands English, which is a major plus if […] your Japanese is limited. My boyfriend and I booked a semi-double room. We're both taller than average mind you, (he's 6'2", I'm 5'10"), but it was a perfect fit and we were both comfortable. The pillows did have some kind of grain or rocks on one side, so you might want to bring your own pillow if that rubs you the wrong way, but the two of us were fine. The room was well lit, had a large window that opened outwards, and the view of the park across the street and the Shinjuku skyline (especially at night) was to die for. The restaurant downstairs (Mermaid Cafe) is a great place to grab breakfast, but be aware there are plenty of other places in the area (i.e. Denny's, and some restaurants up and down the block, especially closer to Shinjuku Station) that are a little cheaper. Speaking of Shinjuku Station, they have a shuttle back and forth to the station, which was convenient but only saved about a five minute walk... Overall, I strongly recommend the New City. It's good for travelers of all kinds, but better if you're adventurous and willing to mingle with locals/ see the city outside of the tourist traps. Read more

Genuine Expedia guest review

The best way I can describe this hotel is: You get what you pay for. It isn't very pretty on the outside, or in the lobby, or in the rooms. However the location was pretty good and was only 10-15 minute walk to the Shinjuku station. Check in was easy and the lobby was very well air conditioned and always felt great after walking in the hot Tokyo summer. […] The rooms were much smaller than I expected and I was expecting a small room. We had 2 twin beds that were pretty hard with pillows that was soft on one side and filled with beans like a bean bag. Still, the room was well cooled and the super tiny bathroom had a surprisingly good shower and great towels. We stayed in it for 2 weeks which is longer than I recommend for a room this tiny but it will serve its purpose if you minimize your time spent in it. Read more

Genuine Expedia guest review

Reasonable price. Hotel is well maintained. There is a free shuttle bus leaving almost 15 mins and drop you off at Shinjuku station.

Genuine Hotels.com guest review

Nice hotel, right next to Shinjuku Koen, and a short walk or shuttle ride to the train station that gets you all over Tokyo. Many nice restaurants down the street to choose from for a night in. My only complain was the size of the bathroom/shower, but did not detract from the overall experience.

Genuine Expedia guest review

While in Shinjuku I also visited the slightly more expensive Shinjuku Washington Hotel and thought that the Shinjuku New City Hotel compared very well at a slightly lower price. The only thing the Washington could add were several on-site stores. It is a bigger complex. The Shinjuku New City was very quiet, the rooms were clean, and the staff very helpful […] (the people I met at reception spoke excellent English). It had Internet and laundry facilities and also a shuttle bus to Shinjuku station. I would recommend it for anyone travelling on a budget. Read more

Genuine Hotels.com guest review

excellent option with excellent price! don't forget you are in tokyo

Genuine Expedia guest review

This hotel was quite nice; a tourist class hotel that I felt was a good value. The location was unusual, directly across the street from a lovely city park. It had a calm feeling for it's location in the middle of Tokyo. The hotel provides frequent shuttle bus service to Shinjuku station but I only availed myself of it once and that was upon my departure. […] It was easy enough and only took about 15 minutes or so to walk to Shinjuku station and all the other wonderful chaos that is Shinjuku. All of Tokyo was easy enough to access from the hotel. The room was more spacious than I would have imagined and had some nice amenities in the room such as a min-fridge and a hot water maker for tea & coffee. Aside from the nice restaurant on the property there were also vending machines galore (ice cream in the middle of the night anyone?). There's a convenience store just out the front door and to the right. The staff was helpful. The hotel was clean and nicely appointed. I'd definitely stay here again. Read more

Genuine Expedia guest review

The Shinjuku New City Hotel is full of willing and helpful staff. The rooms are clean and small. The bed was much smaller than expected. The wifi connection in the lobby was inconsistent. There was convenient shuttle to Shinjuku station and it was a 10-15 minute walk to Shinjuku station via the beautiful gardens.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

new city hotel, i would say is a cheap hotel, but if you are looking for clean, daily necessity prepared this hotel is good enough! the only down side is this hotel is far from shopping areas and the subway/JR is about a 10 mins good walk, alternative they provide free shuttle service. Since you are going tokyo I would suggest paying slightly more to […] stay somewhere more accessible will be more worth it. Lastly it is a old hotel, but they did maintenance well. : ) Read more

Genuine Hotels.com guest review

My husband and I stayed in January 2013 for 9 nights and paid just under £550 for a Semi-Double. The Shinjuku New City Hotel was excellently positioned and exactly what we wanted. The lobby had a well staffed reception desk and a free luggage scale. The room was large enough for us to open a very large suitcase and keep both it and our smaller suitcase […] stored out of the way. It was very quiet with the window closed, not too noisy with it open, and the drapes effectively blocked the light. A hair dryer, fridge, kettle and hotplate were provided. The bed was comfortable and just wide enough to not feel cramped. The bathroom was small and compact, with the usual amenities provided. The bath was not very long, but the depth allowed a comfortable soak, and the shower had reasonable water pressure. There is a mediocre Chinese restaurant next door, Dominos delivers to the room and a Convenience store a few doors down. Shinjuku Station is a leisurely 20 minute walk away, or 5 minutes by the free shuttle bus. The Station is surrounded by a many shops and restaurants. The Narita Express and several metro and train lines allow access to most of the city. Shinjuku Central Park and the Tokyo Metropolitan Government Offices (with a wonderful free 45th floor view) are very close. Shinjuku Gyoen National Garden is not too far, and was well worth the 200 yen entrance fee to wander in. I suspect our Winter visit showed the Garden at its dullest, but it was still very peaceful and beautiful. Read more

Genuine Expedia guest review

A good, honest and helpful Hostel = ) Rooms are cold but thats common in Japan as no one who lives here has any form of central heating, its just a cultural thing. Suck it up princess!

Genuine Expedia guest review

if possible the shuttle bus should be running from 10am to 4pm instead of stopping the services.

Genuine Hotels.com guest review

Spent a week in this hotel. Location is well within walking distance from the JR station, and the shuttle that runs from the hotel to station is a nice, but welcome touch after a long day of shopping. Lots of great ramen/noodle bars, and a few good coffee shops close by. The park is amazing.

Genuine Hotels.com guest review

Kudos to the reception, they gave us a non-smoking room on a high floor as requested, and gave us a corner room that was located in a quiet corner - which was much appreciated. The other positive was they had a shuttle bus to-and-fro Shinjuku stat., but limited op. frequency, i.e. no service between approx. 10am to 4.30pm, and after 9.30pm I think. […] On the disappointing side, while the room window could be opened (for ventilation and as a/c was not effective), there were no security grill or measures in place to prevent accidental fall-over. The window is located at approx. 90 cm above the room floor and so parents must watch their children very closely if the window is open. A/C is central and there is no thermostat for room temp adjustment. A/C was not effective as room is not comfortably cool. When mentioned, hotel staff could not do anything about the a/c but recommended opening window. Residual smoke could be smelt in the non-smoking room perhaps due to the central a/c system, or upwards travel of smoke from smoking rooms' open windows. Floor carpet was stained throughout indicating high turn-over occupancy of room, with minimal carpet cleaning, if any was done. Beds were sufficiently comfortable if one was tired but definitely not meant for an extended sleep-in. Overall my rating would be 2.5 out of 5 instead of 2 as the bar indicates above. Definitely not recommended for business travellers or families, however may be cost-effective accom for singles or gp of friends. Read more

Genuine Expedia guest review