"Close to Metro, not the friendliest"
Shinjuku New City Hotel is a decent hotel in a convenient location. The major issue is with the staff not speaking that much English. Hotel is rather old, but well-kept and room size is decent for Japan. I booked the hotel for two night even though I was staying in Tokyo for five, as I wanted to see how things would go at this hotel. When I asked for […] an extension on the second day, I was just told they were fully booked and no other assistance was offered. Read moreGenuine Hotels.com guest review
"Cheap and great service"
Such nice staff and atmosphere, remarkably cheap and great amenities.Genuine Expedia guest review
"Nice hotel, close proximately to where I wished to"
It was a one night stay, not much more to be said. I have no complaints, it was pleasantGenuine Expedia guest review
"Convenient,great park and tokyo metrpolitan views,"
Reliable shuttle service, safe quiet neighborhood,close to station,reasonable eateriesGenuine Expedia guest review
"Dated hotel with tiny bathrooms and hard beds."
When we arrived we were told that we would in fact not be staying in double room (as advertised on Expedia and their website), but semi-doubles, which were kings singles at best and were not big enough for two (realatively skinny) people. The rooms were small, dirty and dated and the bathroom tiny.Genuine Expedia guest review
"Off the Shinjuku area"
From Shinjuku south terrace station to this hotel was unbelievable far to walk. It took me 1 hr 15 mins to find this place so I gave up and took a taxi instead. Once you knew your way around it also took me at least 1/2 hr at least. Hotel location is opposite of big park nearby Hyatt Park hotel, Washington hotel is a bit closer to the main street. Hotel […] condition is bigger than Hotel Sunroute in Shinjuku, price is slightly different. Read moreGenuine Expedia guest review
Standard salary man hotel let down by terrible internet service, far too slow and always dropping out.Genuine Hotels.com guest review
This hotel suited our requirement perfectly. It was within walking distance to Shinjuku Station but the hotel provided a regular free shuttle bus. Our room looked out over the park and to the sky scraper district. Rooms were comfortable and cleaned every day. Reasonable price too for the location.Genuine Hotels.com guest review
"Mediocre at best"
The people the front desk DO NOT speak any English! I don't know how you work in travel customer service and not speak English. They were not able to answer even the most basic hotel-related questions so do not come to the hotel thinking "oh we'll just ask front desk." The lobby, rooms, and entire hotel look old and are not welcoming. I would not recommend […] staying here. Location is decent (not amazing). Read moreGenuine Hotels.com guest review
"Overall a nice hotel."
Overall a nice hotel. A bit dated though. They have a shuttle bus from and to shinjuku station which is very handy.Genuine Expedia guest review
"Friendly front desk"
Even though the room was quite small, the friendly environment made up for it.Genuine Expedia guest review
"Near to park and metropolitan office building"
Good bus shuttle service and 5mins drive to city. Near the park and metropolitan tower for free city viewing. Bus shuttle service should have longer duration till 1130pm. Room is clean and spacious but lack of proper wardrobe and limited free tv station.Genuine Expedia guest review
A good value tokyo option 10 minutes walk from Shinjuku station. Has resturants, convenience stores and the new york bar all within a minutes walk.Genuine Hotels.com guest review
Nice hotel with good breakfast. Convenient shuttle bus to Shinjuku station, however it doesn't run between 11 & 3. Twin room was spacious compared to other hotels.Genuine Expedia guest review
"Pleasant Hotel,in Shinjuku."
The hotel is quite well run,and the breakfast buffet was not bad.The advantage staying here is the shuttle bus service to Shinjuku station and back.Overall it is a good hotel with pleasant staffs,especially the housekeeping on the cleanliness of the room is excellent. I wish that the bed for two should be bigger for two,and the check out time a little […] later. Read moreGenuine Expedia guest review
"A pretty good choice"
The location is great. 10 minute walk to Shinjuku station, or 5 minutes by free hotel shuttle. The park out front is lovely and peaceful. The hotel itself is in no way fancy, but it's good enough for the price.Genuine Hotels.com guest review
"Good price. Room decent."
Only hotel out of 5 in Japan I been to had someone who could speak English. About 10-15 Min walk to shinjuku station but the free shuttle is very good.but will be better if shuttle bus finishes later say 11 or 12 at night. Room is clean and standard.Genuine Expedia guest review
"Probably the worst experience I have in Japan"
The hotel looks out of date. I have booked two non-smoking single rooms for myself and my friend. When I arrived, the staff told us, we have been upgrade to bigger rooms. As I walked into my room, the room was obviously a smoking room. I went to reception to tell them that I have booked non-smoking rooms and showed the guy my Expedia booking, he told […] me it is written there that it is a request (I think he tried to say they don't necessary have to oblige it). He told me they have gave us a better rooms than the rooms I booked, despite why do I need two single beds in my room just for myself. Read moreGenuine Expedia guest review
"5 night stay"
Pleasant neighbourhood. Efficient front desk. Staff seems friendly.Genuine Expedia guest review
"Fresh bake pastries, delicious breakfast."
Enjoyed the cherry blossom, perfect weather in April.Genuine Expedia guest review
"Walking distance to important sites"
My stay was wonderful. The staff were extremely polite and helpful. The breakfast was fantastic. My son and I would want to stay at Shinjuku New City Hotel next time we are in Tokyo.Genuine Hotels.com guest review
"Excellent Affordable Hotel"
I stayed at this Hotel 3 times within two weeks and each time the room was perfect. The Staff were very helpful.Genuine Hotels.com guest review
"Second time back"
It's close, well priced, good breakfast, shuttle works well, lovely park and food close by. A great place to stay in Tokyo.Genuine Hotels.com guest review
The best part of this hotel is the free shuttle to Shinjuku Station. Its most welcoming for weary legs. We had booked the semi double room. While the room is spacious enough, the bed is a tight fit for 2 adults. The Tokyo Metropolitan building is a short walk away and the night view from the 45th floor is simply a must see!Genuine Expedia guest review
"Relatively inexpensive hotel"
We stayed 4 nights. 12th-floor room was comfortable and larger than some in Tokyo, with tiny bathroom with good shower. It was stuffy despite cool outside air, but we could open the window to let in fresh air. Everything worked.Genuine Expedia guest review
"Great hotel to stay at Shinjuku"
This is a small hotel situated in the busy Shinjuku city. Small hotel but equipped with full facility. I had a pleasant stay in this hotel for 5 nights. Bathroom was clean and equipped with Shiseido toiletries. A very good hotel experience in Tokyo!Genuine Expedia guest review
"Nice hotel which is near an important transport hu"
Had a very helpful staff member go out of his way to help resolve a problem for me (unrelated to the hotel).Genuine Expedia guest review
"A great hotel"
We arrived to japan from London and found the hotel really fast using the trains and then a short walk It was a great location and only a 7 minute walk from the main station The staff were really helpful and provided free wifiGenuine Hotels.com guest review
An enjoyable stay at the New City Hotel! The shuttle bus service was very good and staff always friendly.Genuine Hotels.com guest review
stayed 4 nights in December. Good location in Shinjuku. Walking distance from Shinjuku train station. Free shuttle bus to/from train station ran every 30minutes but we just chose to walk. Clean room. Good breakfast for both western and oriental tastes. Nice restaurants and 7eleven convenient store nearby. Washing machines available. Staff were very […] helpful and courteous. It would be better if they arrange sightseeing tours. Read moreGenuine Hotels.com guest review
Check in time is too late (3pm) whereas check out time is way too early (10am). Staff are pretty friendly, but definitely need more English speaking staff around. Free shuttle bus to and fro Shinjuku station: efficient and on time. Only thing is there is a break in between 10am-2pm. WiFi connection: free, fast and reliable. Convenient location. Family […] mart; 5 mins walk. Read moreGenuine Expedia guest review
"good hotel, but a bit far from station"
Hotel is far from station, but there is a shuttle bus available.Genuine Hotels.com guest review
"Great For Family Bonding!"
Good for Tokyo standards. Moving around wasn't a hassle. Free Shuttle bus service from hotel into the heart of Shinjuku was a great addition for our family of 4!Genuine Hotels.com guest review
Don't recommend to anybody. I don't understand how this hotel got a score of 3.9. Dirty, old, not welcoming etc etc... All negatives!!! EwwwwGenuine Hotels.com guest review
Free shuttle bus provided by the hotel to Shinjuku station is excellent. Staff at the reception is able to communicate in English well which is really a plus point.Genuine Hotels.com guest review
Even though its an overnight stay before we moved to our next destination, the service was great. The transport provided at the Shinjuku station was really helpful in saving us the trouble of lugging our luggages to the hotel.Genuine Hotels.com guest review
"Very Good Service"
Bus shuttle to and from the metro station is very helpful.Genuine Hotels.com guest review
"Shuttle bus. Decent rooms, nice view."
Given a room facing the park, very nice view on higher floors. Shuttle bus makes the location seemed near the train station. Room is not too small.Genuine Expedia guest review
"Nice hotel 20 min walk from Tokyo Railway station"
Very helpful staff. let us leave our bags there while we travelled to KyotoGenuine Expedia guest review
Didn't get dropped off right at the Hotel so Appreciated the well lit up sign. ?whether they are doing it up, it's not all that nice inside - needs updating. Staff were very good. Breakfast included had a good range of food to choose from. Room was clean & comfortable beds.Genuine Expedia guest review
This chain of hotels is good. Not great, good. They have good standards and good facilities. Good wifi, good breakfast, good locations, good staff. Like a lot of hotels in Tokyo the smoking area is in reception and so you are greeted with a smell of smoke, and breakfast is served in this area too but that is the way in many hotels in Tokyo. If this […] is the area you want to be - close to Nihombashi for the airport train and close to Tsukiji for the wet market, then I would not put you off booking as it is probably the best value (economical to quality) in the area. Read moreGenuine Hotels.com guest review
"Hotel accomdation and resturant"
I was surprised it required me to make the payment immediately when i checked in the hotel, we need to carry our own luggage to the hotel.Genuine Expedia guest review
This hotel was a good find. We had 2 park view rooms on the 6th floor. Was great to look at trees and an opening window with access to fresh air a bonus. Beds were okay, pillows flat but that's japan. Shuttle bus fantastic. But last morning shuttle is 10.30am then a break until 3pm so no sleep-in's. Family Mart 1 minute walk to the right of hotel. Big […] 24hour supermarket 5-10minutes walk to the left and then cross to the right at the traffic lights. Government buildings across the park have observation level for free. Caught the Limo airport bus to and from the Hyatt Regency Shinjuku across the park 10 minute walk to/from hotel through park. If travelling with kids, in the park opposite big play area in the corner of park on next block to the right of hotel. Age range toddler to pre-teen. Other features of park is big bitumen meeting area near waterfall with entertainment on weekends. As for rooms they were nothing flash, reminded me of 80's style hotel room. A bit dated, but location wins and rooms were clean. This hotel seemed to have alot of large tour groups and athletic clubs staying. Saw a wide range of age groups staying, could hear people walking around above and next door. So rooms are not as soundproofed as modern big hotel chains. This is a dated building. But you are in a big city, with big city noise. Advantages outway the dis-advantages from my point of view. Read moreGenuine Expedia guest review
Reasonably close to the Shinjuku station. Has an old hotel vibe though everything was acceptable and there was nothing to complain about. Staff were efficient and helpful, as we experienced everywhere in Japan. The free station shuttle pick up/drop was very useful.Genuine Hotels.com guest review
Overall a good experience at New city hotel. It's a busy hotel with manny international guests. The staff at reception were very pleasant and helpful. The room I stayed in was clean and had everything you need for a comftable stay. The only drawback is that the bathroom was a bit on the small size but that's Japan for you.Genuine Hotels.com guest review
Nice base of operations, walking distance to Shinjuku station.Genuine Expedia guest review
"amazing new city"
Pleasant staff - helpful. Aircon in the room felt a bit weak at times. shuttle bus to shinjuku st made a huge difference. definitely a repeat customerGenuine Expedia guest review
"Great hotel for the price. Compact but adequate"
Nice hotel and staff could not have been more helpful. Room itself is compact but certainly is adequate. Location fine with pleasant park outside the hotel which we overlooked. Hotel bus service every 20 mins to Shinjuku station, though its easy enough to walk in 20 mins or so. Staff very helpful.Genuine Expedia guest review
Nice hotel, and the staff were quite friendly even though they spoke little English. The best feature of this hotel would definitely be the shuttle bus to Shinjuku Station as it can be quite a walk after a while, especially in the heat.Genuine Hotels.com guest review
"Cosy & convenient place to stay - value for money"
The check-in and check-out process was quick and hassle-free - plenty of staff at the front desk on the ready, and there were no problems with communicating with them; the rooms were small (which is the standard in Japan) but everything you need is available, and the amenities were plentiful; room was always very clean, safe and secure; free shuttle […] bus between hotel and Shinjinku station was a bonus but fills up very quickly; plenty of shops by the hotel for to pick up convenience items for your room, and any real shopping can be done in the main Shinjinku district. Hotel was great value for money Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )