"Great location, awful beds"
Nice hotel in a great location, close to all points of interest in Seville. Unfortunately the bed in room 2 was just awful!!! The hardest most uncomfortable bed in the world, I would have had a better night sleep on the floor, not to mention that I have booked a double room only to receive 2 single beds pushed together with a big gap in the middle. […] The hotel staff did give us a better room which was nice, but only apologized for the first awful night, frankly, they should have compensated us for such a bad room and taking a reservation for a double room which they could not have fulfilled. Breakfast was ok, hot food not being replaced often enough and rubbery eggs, but a good selection. To sum up, your stay can be awful in some of the hotels rooms and decent in others! Read moreGenuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guest Thank you for telling us about your stay. We are sorry for the first night. We are now replacing some matresses in order to avoid this situation. Thank you to help us. We hope you recover your confidence in us. Mr Barroso Hotel Manager
"Perfect for exploring Seville"
Fantastic central location with underground secure parking. The rooms are spacious and clean (we had a twin and a double) and the service was friendly and efficient. This hotel represents superb value for money.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guy, We thank you for sharing your experience with us while visiting Seville. We are in the city centre and feature a parking on site (subject to availability) Everything is at a walking distance. We are proud of our staff, we always do our best to help our guests. We look forward to welcoming yhou again very soon. Mr Barroso Hotel Manager
"Average 4 star hotel."
The hotel is clean and the room was pleasant. The reception staff were very friendly and spoke very good English. The location is great - 3 mins walk from the Cathedral. However, although it is called a "High Tech" hotel, the only hi-tech bit was the fact it had a laptop in the room (mine did not work though - but the one in reception worked fine). […] The WiFi was a bit intermittent and could use improvement. I would have really appreciated a swimming pool, especially in the Seville heat. The quality of the room a/c was just about acceptable. It was quiet, but needed to be more powerful (it was fine if you left it on all day, but that seemed wasteful). Although I would recommend this hotel, I would probably stay elsewhere next time (with a pool) - this is personal preference and I had a nice stay at this hotel. Read moreGenuine Expedia guest review
"Good choice for family"
We took two rooms - bunk beds brilliant. Used the car park - narrowest streets and entrance I've ever encountered. A good choice though for a family. Did the free walking tour - long 2.5 hours but brilliant.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Peter and Family, Thank you very much for staying with us and for sending us your feedback about your stay in our property. We are glad to hear that you enjoyed our family rooms. I recommend everybody the free walking tour, it is really worthy as you learn better our city history. We hope to welcome you again very soon! Mr Barroso Hotel Manager
"Good hotel very near the Cathedral"
Great location and comfortable room. Breakfast was tasty and well stocked.Genuine Expedia guest review
"Not so good"
Location is great, everything else not-so-much. Our room was clean but there were some odd stains on the wall of the second room - we had to be moved from the first room because it reeked of smoke (receptionist was adamant it was a non-smoking hotel despite fact we'd JUST heard her tell the previous checking-in guest he could smoke). All other receptionists […] were much better: more helpful, more polite, etc. Breakfast was adequate but the room dedicated to this was too small for the number of guests. Definitely not a 4* hotel. I wouldn't stay again. Read moreGenuine Hotels.com guest review
"Very clean, friendly and central."
My husband and I had a wonderful time enjoying the different sights around Sevilla, the foods and historical places.Genuine Expedia guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Olga, Thank you very much for your survey and for staying with us. It is very important for us to know that you had a great time while visiting Seville! There are to many things to see... If you are coming back, we will be pleased to welcome you again! Regards, Mr Barroso Hotel Manager
"Lack of amenities"
Perfect location but very over-priced for a hotel with no restaurant or Bar only a breakfast room.. Photos on the web For a 4-star hotel did not show the true picture. Breakfast was expensive at 16.00 Euros and we found a cafe round the corner for 3.50 per person.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guests Thank you for staying with us and giing us the opportunity to improve our services and facilities. We have no bar nor restaurant, but an Autobar (water, fruit juices and coffee/tea facilities from 1pm till midnight) FOR FREE. On the surroundings there are a great variety of bars and restaurants to enjoy the city. Most of our guests prefer the autobar free instead of having a bar. Our rooms also feature a minibar with drinks. We have offers at the front desk to contract breakfast for the whole stay much cheaper than the official rate. Sorry if we did not advise you about that. Our breakfast is a buufet, offering a varied choice of local and international products. It depends what you like to have for breakfast. We thank you again for your tiem and hope you recover your confidence. Mr Barroso Manager
close to catedral. good for night tour. room was spacious and clean. staff was kind and helpful. breakfast was not so varied..Genuine Hotels.com guest review
The hotel staff were friendly and helpful. My room was on the ground floor where redecoration was taking place. I had a window to an inside patio which let in some natural daylight and meant there was no traffic noise. The beds were usual hard mattress and long thin pillows. The bathroom was an excellent size with a great shower. The rooms come with […] laptops and free wifi or use your own iPad/laptop etc. Read moreGenuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guests, Thank you very much for staying with us and share your opinion about your experience. It is great to check that everything was according your expectations. We look forward to welcoming you very soon again. Cordially Yours, Mr Barroso Hotel Manager
Great location. Central old town.Genuine Hotels.com guest review
Only good enough to sleep not much more….the hotel is ver tiredGenuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear JC, Thank you very much for staying with us and share your opinion about your stay. You are helping us a lot! We take due note of your suggestions in order to improve our facilities. We have just started renovating our corridors (80% already made) and during the year, the rooms will be refurbished. We look forward to welcoming you very soon again, Cordially Yours, Mr Barroso Hotel Manager
Great hotel, close to everything. Staff at desk were super helpful and pleasant. Would definitely stay here again :)Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guests, Thank you for staying with us and your time for sending your opinion online. We are glad to hear that everything was superb during your stay and your intention to come back. We will be here to welcome you again in Petit Palace Hotels! Regards, Mr Barroso Manager
"Sleepless in Seville"
Our 4-night stay left us exhausted. The room was hot and stuffy, and the mattress was rock hard. Night 1 we had the AC on; we could hear the fan blowing, but it didn't produce any cool air. Next morning we reported the AC was broken, but were told the hotel hadn't switched it on yet so the only option was to sleep with the window open. So that's what […] we did night 2 - AC off, and the window open. Still didn't manage to get any air through, and the church bells rang early, so we complained again - to be told the AC had been switched on the previous day (shame no-one had thought to tell us ...). Looking forward to a good night's sleep with AC on night 3, but following the advice we were initially given (that the temperature dial didn't have any effect), we switched AC on low and left the dial on the lowest setting, 10 C. Woke in the night, frozen (the dial does work once the AC is on). Finally got the temperature sussed by night 4. Read moreGenuine Expedia guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Michelle, Thank you for staying with us and your time to send us your comments. We really appreciate them. We are so sorry for the inconveniences during your stay regarding the AC. You were staying when we change the central system from hot to cool, cause the previous week it was cold in Seville, and suddenly the hot was coming. Our piping system needs a couple of days to make the maintenance program and recover the right temperature. It is really necessary. Sorry for this misunderstanding. We hope you will trust us again very soon. Cordially Yours, Mr. Barroso Manager
"Right in the centre of Seville's sights"
Close to the cathedral,bodegas, tapas bars and Alcazar Converted palace and modern decorGenuine Expedia guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Sue Thank you very much for staying with us and helping us with your comments through the survey. Our location, as you say, it is fantactic, everything is at a walking distance! We look forward to welcoming you very soon in Petit Palace Hotels! Mr Barroso Hotel Manager
"Good location, classy feel, helpful staff."
We stayed for 3 nights in this quiet, airy hotel. It's located in a narrow street with a lovely tapas bar around every corner.The room was nicely decorated with a frosted glass door to the bathroom, window to the street and aircon which may work (didn't for us - but not too hot in March) The help-yourself coffee machine on ground floor and choice of […] juices in a fridge were a nice touch. There is also a sun deck on the roof with a few loungers, if you fancy a siesta in the sunshine. Read moreGenuine Expedia guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Sirs Thank you very much for staying with us and helping us with your comments through the survey. We look forward to welcoming you very soon in Petit Palace Hotels! Mr Barroso Hotel Manager
"Great spot for a few nights with kids"
The location is great, and in February getting a parking spot in their small lot was easy. We did not eat their breakfast as it is too pricey. There are great bakeries nearby to go grab food. The family room was large and comfortable. The bunk beds work well. The adult double bed is comfortable but the headboard thing is a joke. Don't put anything on […] top of it, it will fall in to the disgusting abyss behind the bed! The wifi worked well. Read moreGenuine Hotels.com guest review
"In the heart of old seville"
Great location, close to many of the tourist sites. very helpful staff. Rooms a large size by European standards. Housekeeping could have been a bit better, especially cleaning the bathroom. Otherwise a nice place to stayGenuine Hotels.com guest review
"Very convenient to major sites"
The hotel was very convenient but hard to find. About 100 yards from the Seville cathedral. Parking is available at the hotel but access was very tight. Price was very reasonable. Very good breakfast. Staff was pleasant and helpful.Genuine Hotels.com guest review
"A bit disappointed"
My girlfriend and I booked this hotel, based on the reviews, location and marketing photo's. Whilst the location was great, the hotel was looking a bit tired and had not been maintained since it obviously had a refit e.g. black grouting in the bathroom. The service was OK, but we had to ask for a lot of things e.g. wifi code. Also whilst the breakfast […] was a good buffet it cost an additional €16 a head per day. Read moreGenuine Hotels.com guest review
Great location very close to the Cathedral. Reception staff very helpful. However on arrival my Mum who had booked a double room had been put in a very small single and was still charged the same price as a double. When we queried this we were told the price of the rooms was the same but as we were not happy the reception staff did offer us compensation […] of breakfast. Although we enjoyed our stay in Seville and were really happy with the location, the hotel itself is looking a bit tired and without having a pool or spa I feel it struggles to earn to it's 4 stars. Read moreGenuine Hotels.com guest review
"1 night stay before Airport Departure"
Excellent Hotel. Couldn't be a better location. 2 minutes to Cathedral. Beds a bit hard.Genuine Hotels.com guest review
"Great location in Seville!"
Absolutely brilliant location, staff were very pleasant and helpful, buffet breakfast was very good also. The room was a good size and had everything you could ask for. The free WIFI in the hotel was a bonus and having a laptop in each room a plus point also. The mattress I had was a little firm for my taste but a minor point is the scheme of things. […] All key attractions within easy walking distance of the hotel. Read moreGenuine Expedia guest review
We stayed 1 night at Hotel Petit Palace Marqués Santa Ana and were quite satisfied with what we got for what we paid. The hotel is quite well located and the service, breakfast and wifi was great. The only drawback (if you're especially picky) is that the beds were not so comfortable.Genuine Hotels.com guest review
"enjoyable 2 night stay"
friendly staff, and always helpful. Really good location, and value for money.Genuine Expedia guest review
"Great Seville experience"
First trip to the lovely City of Seville, which was enhanced by the stay at the Petty Palace Marques Santa Ana HotelGenuine Hotels.com guest review
"Hotel Petit Palace Marqués Santa Ana"
The hotel was clean, quiet, and in great central location, staff were attentive and flexible. Having free fast Wifi was a real help. The only slight downside for us was the beds, they were quite hard. Outside of this the breakfast was good, a well stocked buffet of hot and cold food that set us up for the dayGenuine Hotels.com guest review
"Good for a couple"
No drawer unit in the room to keep underwear, bits and pieces etc. We were there for a week so it became an irritation. The glass sink in the bathroom looked quite impressive but as it had no overflow it had no plug so the notices about saving water seemed out of place. We declined the offer of breakfast when booking as it was 16€ per person per day. […] When we checked in we were offered breakfast for 8.5€ per person per day and it was quite good value. The room (108) had twin fold away bunk beds and one chair so would be very small for more than two people. Read moreGenuine Expedia guest review
"A not so high-tech hotel"
The bed and shower are wonderful but the "high tech" label they use to define themselves is a bit of a misnomer: there was a laptop in our room but with no internet access.Genuine Expedia guest review
Good location, generally a very clean hotel but it tries too hard to be modern in the rooms. We had booked the romantic package but on arrival had to ask for the gift that should have been placed in the room. 22 Euros for the car park was excessive we left the car in a local underground car park for 13 euros. Great Tapas around the corner.Genuine Hotels.com guest review
Loaction was great, staff were helpfull and room was clean. Drawback was that for 4 people (including 2 teenagers) the room was quite tight and the pictures on the web sight do seem to make the room look larger than it is in reality. Free coffee and juice in the foyer after a hard day of sightseeing is a nice touch. If you are after position then everything […] is within walking distance from the hotel, but if you are a family make sure you are ok with a smaller room. Value for money was ok Read moreGenuine Expedia guest review
I loved this hotel when I stayed here 3 years ago. Apart from the superb location and the huge room, it was new and fresh and appealing. This time, I found it rather tired and grubby round the edges. New carpet in common areas would do the trick and refresh the whole. Also, don't book a single room - my friend got one and it was way too small. This […] was disappointing as i had checked the room sizes before booking and was sure it was advertised as bigger than it ended up being. The big rooms are generous, so make sure you book a big room! Read moreGenuine Expedia guest review
Good location, Staff very helpful and friendly. Rooms were clean but the qualitiy of materials in the decor of the rooms are deteriorating - the glass basins in the bathrooms are chipped and some of the panelling near the shower cubicles are lifting. Otherwise it was good value for what you get. We did not have breakfast as it was too expensive but […] there are loads of cafes nearby alternatively Read moreGenuine Hotels.com guest review
"An amazing hotel at a great price"
Breakfast was superb. As a business traveller, wired Internet in Seville was essential. The quality of the Internet was superb, as was the location. To walk to the Cathedral was maybe two minutes. This hotel was amazing and I don't really understand why it doesn't have a higher rating. If it was in the UK it would be three times the amount, if it was […] in London it would be five times the amount (at least). The room was huge and it's great. Negatives: The king size bed was two singles pushed together - that's normal for Spain and fine for me as I was alone. Laptop in room as promised - no issues there - but no exercise bike as advertised, that's just for family rooms. I read that rooms could be noisy but to be totally honest, that is not true unless you go clubbing and are sleeping in the afternoon! Positives: Very fast Internet, staff rock, amazing breakfast (as good as I have had in Hilton Hotels), SUPERB location. Air conditioning was brilliant. I recommend this hotel as a seasoned traveller for both pleasure and business. The price and location are amazing and if you want to visit Sevilla and not pay a fortune for a good hotel, this is the one, I guarantee it. Read moreGenuine Expedia guest review
There isn't actually anything wrong with the hotel, it is just not right.Decor which looks clean and attractive in the photos is tired and marked, design details very poor and look cheap up close. Benches in breakfast room too low, sinks in rooms not user friendly, glass atrium panels chipped and cracked etc.Overall it looks like a design which was […] originally good but was executed by the owners daughter in law one weekend, and on the cheap at that. Staff efficient but perfunctory.Also don't believe you are booking a room with air-con. Only if the majority of the hotel want it. "It is a democracy" they said on reception .Location super, quiet but in the centre of things. Basically just overpriced and therefore disappointing. Read moreGenuine Hotels.com guest review
Good points: The staff were friendly and helpful. Very useful to have a laptop in the room. Very central, between Cathedral and Plaza Nueva - ideal for Semana Santa. Plenty of bars nearby. Our room on the back was very quiet. Downside: the beds are hard (the staff acknowledged this problem)Genuine Expedia guest review
We stayed in this hotel during Semana Santa. It was a lovely central location staff helpful and room very comfy. Would definitely stay here again and recommend it to friends.Genuine Expedia guest review
"Petit Palace Seville - great location"
The hotel is very close to everything in Seville and in a quiet little street. The rooftop terrace had amazing views but could be used better. The bedroom was very comfortable but the air-conditioning wasn't working because they still had the heating on despite temperatures in the 20's so the room was always hot. The bathroom was laid out in the strangest […] arrangement with a fixed shower screen on half of the bath and the toilet right in front of the other half making access to the shower very difficult and a bit dangerous. Read moreGenuine Hotels.com guest review
"Perfectly placed - quality of stay room dependent."
We stayed in this hotel as a family. We were assigned Room 3 and Room 7. Room 7 is good value for money, high ceilings give it a feeling of luxury, spacious bathroom. Room 3 is not good value, the two twin beds were cramped into a small space, so walking around the room was d ifficult and the air conditioning did not work. My top tip is, if you chose […] to stay here, make sure you pick your room wisely. It's marketed as a high tech hotel - this claim is debatable. The claim that the broadband is very fast is true, the internet worked well in both rooms we stayed in, but the power shower didn't quite deliver, as the water pressure was not strong enough to ensure that all jet streams could be switched on at the same time. The service was hit and miss. A receptionist called Juan was efficient and matter of fact. However, a female receptionist with a long face the day after was abrupt and impatient, so would recommend more uniform staff training. The breakfast was simple but good. Fresh orange juice, scrambled eggs, selection of cold cuts, fruit, sweet breakfast foods (chocolate donuts etc), small sausages, cereal. Nothing was lacking, but the food in Seville is amazing and cheap, so really you're paying for the convenience rather than an amazing spread. Read moreGenuine Hotels.com guest review
"Petit Palace Marques Santa Ana - Seville"
Staff, Location, Rooms and Hotel all excellent!! Highly recommended!Genuine Hotels.com guest review
Stayed here last week for a city break. Hotel was very nice, staff friendly and helpful, location excellent for exploring Seville.Genuine Hotels.com guest review
"쾌적하고 조용하고 편리한 호텔"
세비야 여행시 적극추천하는 호텔.세비야의 모든 호텔이 대로변에 있지않고 골목에 위치하지만 거리이름만 기억하면 누에바광장.대성당과 정말 가까운 찾기쉬운 곳.늦은 체크인에도 친절한 직원,넓은 객실 단 욕실유리문 중앙부분이 실내에서 볼수있어 데스크에서 테이프를 빌려 종이로 가린점을 제외하면 적극추천함Genuine Hotels.com guest review
"Gran hotel a un buen precio"
Un hotel con buenas comodidades a un precio muy accesible. El servicio muy bueno y lo mejor una excelente ubicación cerca a la plaza principal l.Genuine Hotels.com guest review
Ottima posizione. Ottima pulizia e cordialità del personale.Genuine Hotels.com guest review
歩いてすぐどこへでも行けるのはとても良かったです。 思ったより小さな部屋でした。アメニティーはお値段の割には少なすぎです。 歯ブラシもバスローブもティッシュもありません。 コンディショナーもなく、小さなシャンプーとシャワージェルとのみ。 シャンプーは、使った後に、髪の毛がバリバリで、早くもう一度洗いたくなりました。 フロントのある一階に無料のコーヒーマシンがあったのは良かったと思います。Genuine Hotels.com guest review
대성당 도보 5분 거리의 좋은 위치. 패밀리룸은 더블 침대 1개와 2층 침대로 이루어져 있는데 2층의 경우 난간이 없어서 좀 위험해 보임. 방은 작은 편이나 사용에 불편은 없고 깨끗한 편. 서비스도 더도 덜도 아닌 무난한 수준. 좋은 위치에 적당한 가격대의 패밀리룸을 원한다면 안전한 선택.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Guests, Thank you for sharing your opinion and stay with us. In our family rooms, we have security-rails for the bunk beds at your disposal at the front desk. Sorry if you were not informed about it. We hope to welcome you back again! Warm regards, Mr Barroso Hotel Manager
"Hotel bem localizado."
O hotel é muito bem localizado, no centro da cidade. Entretanto o hotel não condiz com o apresentado no site. É muito mais simples. A recepção precisa de uma reforma.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Estimado/a Sr/a., Muito obrigado per se alojar a nós. Nosso hotel é muito bem localizado. Obrigado por as suas recomendações para melhorar. Cordiais saudações. Jose Luis Barroso Director
"Good Location and lovely hotel"
Good location to many scene，but if you are travelling by car you should have enough patient cause it is hard to find it and his loaction is in the old town，of which there're too many “one way road”. But the hotel itself is very perfect with warm service、clean room、and quick free wifi.Genuine Hotels.com guest review
Dette var 3.gang vi benyttet oss av dette hotellet.Godt fornød. Vi var i Sevilla i forbindelse med Flamenco bienalen,derfor var det veldig fint og bo sentralt.Personalet er hjelpsomme og servic innstilt,god frokost.Genuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Dear Olaf Thank you fro staying with fro the 3rd time!! This is our best reward, your fidelity. We hope you enjoyed again our Bienal of Flamenco. It is a very special event in the city. We are waiting for your fourth visit in 2016! Thank you again. Mr Barroso Manager
"la habitacion paracen trasteros, pequeñisimas....."
hotel con habitaciones pequeñisimas , sin luz, parecen trasteros, el plato de ducha estaba roto, y sucio por todo su contorno,la luces tercermundistas, no hay manera de leer nada, puedes tocar la fachada de en frente, para llegar debes conocer bien sevilla , pues ni los taxista sabian donde estaban, para olvidar, las estrellas en el cielo , no en la […] habitacion......... Read moreGenuine Hotels.com guest review
Response by Hotel Petit Palace Marqués Santa Ana Estimado Sr González, Lamentamos comprobar que su estancia no haya sido lo que esperaba. Les pedimos disculpas. Nos sabe muy mal. Nosotros ponemos el máximo cariño y esmero para que sea así en todos los casos. Tenemos una gran aceptación como puede comprabar en este site. Sentimos que en su caso no haya sido así. Nuestro edificio data de 1850 y está protegido arquitectónicamente, de ahí que algunas dependencias, sean mas pequeñas que otras. El enclave del Hotel, en pleno centro de la ciudad, hace que sea dificultoso llegar. Solemos recomendar que nos llamen por tlf en el caso de que se pierdan, así les podemos ayudar a llegar. El hotel lleva abierto 9 años, y tenemos 3 en la ciudad, con lo que ya son conocidos de forma generalizada. Eso sí, una vez en el Hotel, todo está muy cerca a pié. Y al encontrarse en la calles céntricas, éstas son estrechas y al no poder construir mas alturas, no tenemos vistas a destacar, aunque Vd. nos lo solicitara por adelantado. Nos gustaría que nos diese una segunda oportunidad para procurarle personalmente los mejores servicios. Gracias por su ayuda. Atentamente, José Luis Barroso Director
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