"My first review ever."
We had two condos and in both of them we could clearly hear the conversations in the adjoining rooms. We were told we would have a lake view, we ended up with our condos facing a cement wall below ground level. They advertise pillow top mattresses, but we had two hard old mattresses.Genuine Hotels.com guest review
Was a little disappointed requested lake side room didn't get it . Then when we closed our blinds in the bedroom there was a strip missing we called and they sent maintenance to replace it. When we went to shower the water turned cold a couple minutes into our shower I hate cold showers. Other than these few miss haps it was a nice quiet weekend for […] us. Read moreGenuine Hotels.com guest review
Sent a group. Everyone complained of the noise in the surrounding rooms.Genuine Hotels.com guest review
charging for wi-fi was not good...we get it free most placesGenuine Hotels.com guest review
I only wish there was lake swimming access from the rooms. It's sucks when you see the lake out your window, but don't have access to swim close to your roomGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe We appreciate your responses concerning your stay with us at the Westgate Branson Lakes. It is lovely to hear that you enjoyed the lake view from your unit. Although it does not have a direct lake access, we do provide all our owners and guests with a marina and dock access that is very convenient. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Mika
"Not a lot of privacy"
The biggest issue I had here was that we were in a one bedroom condo however it was one that connected with another and the other people were noisy and you coul hear everything. It was frustrating because we were hoping to enjoy a restful weekend.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize you were not satisfied with the room accommodations you had and any inconvenience you may have encountered that did not live up to your expectations. We hope that the next time you are in the area; you will stop by again and stay with us. Ray
"Room Not Ready,Thin Walls, & No View"
Based on previous reviews, I knew our chances of getting a great room with fabulous lake views were slim to none. Yes, indeed, we were eventually placed on the bottom corner level looking out to a rusty stairwell and concrete. The walls are incredibly thin...I could hear TV's, foot traffic, toilet moments, partying, etc. from all three sides at all […] hours. The most frustrating part, however, was the check-in process. Many reviews have complained about not having rooms ready, so we intentionally arrived an hour later (5 pm). Still no room and the front desk gave the indication that things are "readied" as each party checks in, not cleaned in advance. So, we were told to go do some shopping and come back in a couple of hours. We would have preferred to check in, get settled in the room, and then have daylight to explore the facilities. Instead, our vacation time was spent hanging out in a restaurant and grocery store until dusk. The room was very clean, though outdated, and lacked ample towel hooks. (Thankfully there was a washer/dryer unit in the room.) The pool is the best thing about the property, although it has limited deck space & isn't super huge. Also, the view overlooking the lake would have been great, but there were storage/construction trailers parked there instead. Read moreGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for taking the time to write a review following your recent visit. Please accept our sincere apologies for the series of shortfalls you encountered while you were here. I can assure you that your review will be shared with the appropriate department managers and all concerns will be addressed. We do hope that you will visit us again and give us another opportunity to exceed your expectations. Ray
"Great service! Feels like family!"
The staff was amazing! Especially Barbara!!! She went above and beyond to make sure we were taken care of. The views are amazing. The walls and ceiling are paper thin and you can hear every step the people above you make.... But that is to be expected.... I loved my stay!Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you! We are delighted to hear that everything from our beautifully appointed rooms to our outstanding team helped create a memorable experience for you. When you return we will be here to welcome you back. Ray
"Great View but ........."
We were so excited pulling into the community, the views were unbelievable. The staff was very pleasant but when we made it to the room it was in need of updating. It was clean but has not been updated at all. tape was holding up some of the wallpaper in the bathroom and another area was peeling. Even though it needed updating we were still excited […] about staying there until the neighbors in back of us seemed like they were staying in our unit with us. The walls have no insulation at all and must be paper thin. I mean I could hear there conversations they were having and they were not yelling except for the screaming child that woke us up every morning. I actually thought I had another child and had forgetten !!!! This was very disappointing. I read previous reviews but thought surely it couldn't be that bad since I stayed at another resort by Westgate in Orlando and was very happy. Unfortunately because of this we would not stay there again. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your review! We couldn't be happier to hear about how much you loved your view from the property. We truly appreciate you taking the time to describe your full experience on our property. We take your feedback very seriously and will be using your comments to improve our service in all areas. We hope to welcome you back on your next vacation in Branson. Ray
Let's start by saying nice hotel. We liked all that the room had to offer but we payed extra money for a lake view room and we feel as if we did not get that. There were to many trees in the way of that. If you looked to the side of the trees it was great though. Great for family's not honeymoonsGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback on the Westgate Branson Lakes Resort at Emerald Pointe. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority. We hope that you will give us the opportunity to go beyond your anticipations in the future. Sincerely, Anja
resort was very nice but condo was built cheap ! thin walls, cheap TV`s and sofa sleepers were very uncomfortableGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback. We are sorry to hear that your stay was not as satisfactory as you expected. We are always looking to improve and your feedback is of great help, we hope that you give us another opportunity to exceed your expectations in the future. Sincerely, Katrina
"Horribly loud cleaning crew"
The room next to us was vacant and at 7:30am a cleaning crew arrived to clean that room. There were six people cleaning that room. It was so loud and the walls were so thin that it felt like we were in the room with them. This went on from 7:30am to 11:00am. I have never heard of this many people to clean a room. The conversation coming through the […] walls was not work related at all. When we complained to the front desk clerk she said that she could not handle complaints and that we would have to talk to the GM of the hotel. We have been trying to speak with this GM for days now and he has not responded. We have spoken with several of his employees but they will do nothing to solve the problem. The staff is always apologetic but they offer to do nothing. As the days go by we are becoming more and more frustrated with the disregard to customer service. We will be seeking compensation. I would not recommend staying at the Westgate Branson Lakes. Read moreGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you very much for sharing your experience with us. I sincerely apologize for you did not find your room condition to your liking and for the inconvenience you had with our service level. We deeply regret that we were not able to exceed or at least meet your expectations. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We hope to see you on your next vacation! Ray
"Hot in June"
A/C unit stop working was given box fans in the month of June.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations. Vic
"Quick trip to SDC"
Wood floors, leather couches and interesting decor. Unusual activity setup....nothing much within close proximity to the rooms.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you so much for your feedback! We are pleased you enjoyed your stay with us. Please come back to stay with us again! Ray
Had a wonderful time at a fantastic condo!Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your review and calling your unit “fantastic”. We are happy to know that you were able to enjoy our facilities. We hope that you will visit us again soon. Sincerely, Katrina
The suite was very clean. The resort staff was very nice and helpful. The area of the resort was beautiful.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your kind words! We’re pleased to know you found our resort beautiful and clean, and our staff was exceptional. We look forward to welcoming you back on your next visit to our area. Sincerely, Katrina
"Quiet but not very convenient."
Away from the hustle and bustle of Branson, but not very convenient (we were aware of this when booking). We were only at the room to sleep because we were so busy with activities but it was very clean and comfortable and worth the stay for the price (although it was a bit outdated). The staff was very friendly but they talked us into a timeshare presentation […] that lasted an hour longer than they promised. We would likely stay there again, maybe at the Woods Resort instead of Emerald Pointe, just to be a little closer to everything. Overall, we really enjoyed the stay. The view of Table Rock Lake was awesome and quiet! Read moreGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you so much for letting us know about your experience. It goes without saying the amount of gratitude we feel when reading that you plan to return to one of our resorts as the result of a great stay. Our goal is to provide a vacation that is both relaxing and enjoyable. Thank you again for choosing Westgate for your vacation and we look forward to having you back very soon! Sincerely, Katrina
"Room with a beautiful view...."
The view was the only plus side... The bed was so ~ uncomfortable we felt we didn't get any rest.. I have stayed tonz of places - this one just wasn't for us.... Won't be planning on staying again... Sorry..Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your comments. We are sorry to read that your stay was not as pleasing as you expected. We are always looking to improve and your feedback is of great help, we hope that you give us another opportunity to exceed your expectations in the future. Sincerely, Anja
"Great price! Great stay!!"
Our trip was amazing! Room was very clean, up to date decor, and AMAZING view!! Such a wonderful hotel. Just outside of Branson to keep you from all the crowd but close enough to get right in town. Staff was helpful and friendly! Highly recommend this hotel. We will be back! Cannot wait!!Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for this amazing review! It’s such great news to know that everything surpassed your expectations. We definitely strive to provide the ultimate experience and to continue improving our services. We are just as excited as you’re to have you back to visit! Ariel
Room had no view. Most of the facility has a beautiful view and the location is out of this world. Really! I frequent this area and this is the first time we stayed here but the views were awesome. On the other hand, it felt as it was built cheap. I don't think that any insulation was used at all through out the building so the whole building resonated […] with every step taken. I know people didn't appreciate my dog barking as much but the poor guy reacted to every sound. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for choosing Westgate Tunica! We appreciate your feedback; it will only help us improve. We apologize in regard to the challenges with the issues you experienced. We will take note of them and pass them onto management. We would love to have another opportunity to exceed your expectations! Nicole
"Nice condo,beautiful view"
Our stay was short. Our condo was good. Some furnancings were dated, everything was CLEAN. Kitchen utensils were there. But no pitcher for drinks. Beds comfortable. Best was the view of the lake from our screened in porch.Genuine Expedia guest review
"Nice surprise. Great view of Lake"
I was expecting a hotel and was surprised to have a great condo. A beautiful view and a great price.Genuine Expedia guest review
"Close to downtown branson"
We loved it and will deffinately stay again.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe We value your review and repeat business. I am happy to hear your enjoyed your stay with us and we look forward to your next visit to the Westgate Branson Lakes Resort at Emerald Pointe. Sincerely, Katrina
"Not what represented on site"
Had to cancel stay, had no phone reception and wifi cost extra. There was no access to lake when told lake front. There was construction going on at the resort and couldn't use all the services. Was more than 20 minutes away from anything.Genuine Hotels.com guest review
"Beautiful view of Table Rock Lake."
Check in and check out was simple. The resort is located in a gated community which made us feel more secure. The Condo was well furnished and the whirlpool tub was wonderful after walking the hilly terrain in the Branson area. We were there for a family reunion and didn't get to spend much time there, but the view of the lake was fantastic! I could […] have spent hours enjoying the view from the balcony. We did have a minor problem with the air conditioner, but it was working again by the next day. Read moreGenuine Expedia guest review
The staff was wonderful. The view from our condo was incredible sat and watch the sunset over the lake. The room was very clean all the furnishing including dishes was upscale. Only thing I didn't like is consiere hounding when you got your parking permit on sitting in on sales presentation. On my 2nd honeymoon wasn't interested in a sales pitchGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Congratulations on your union! We are honored that you chose to spend your Honeymoon with us. We are happy that we exceeded your expectations and you found your stay with us to be “wonderful”. We sincerely apologize for the inconvenience of the presentation. It is definitely not our intention to make you feel pressured in any way; however, we do offer the opportunity to all of our guests and owners to take a tour and with that, receive certain incentives, with no obligations. It is our hope to have another opportunity to provide you with a relaxing stay. Josie
"Nice views, rooms, and activities"
This is a very nice resort. As my title says nice views, rooms, and activities. Our first night we did have ridiculously loud neighbors but thank God they checked out the next morning. The only other complaint would be that we could have really used curtains, the blinds didn't cover the windows well. This was a great place to stay. Money well spent […] ! Read moreGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you very much for your great review! We are thrilled to hear that you had an wonderful time at the Westgate Branson Lakes Resort at Emerald Pointe. Your home away from home awaits you next time you are in the area. Sincerely, Katrina
We enjoyed the stay as a two bedroom suite fit our needs. The lake view and size of the living room and Kitchen were a plus.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Branson Lakes Resort at Emerald Pointe. We invite you stay with us again next time you are in the area. Sincerely, Katrina
"Don't ever pay full price."
The indoor pool was pretty cold. I tried to hang in there with my family and just couldn't do it. For some reason, the condo's in Branson were built without insulation/soundproofing between adjoining units and within the unit. We've stayed at several and they all have the same problem...your neighbors voices sound like they're coming from your own room. […] The kids next door were just playing, but it was LOUD, because there's nothing to mute it!!! You can pretty much hear every word of every conversation. When one of us took a shower, it was so LOUD that we couldn't hear the television. The pipes were in the adjoining wall and it's like there was a waterfall going on. When we first checked in, we had the second floor, but changed immediately to the top floor (4th), because kids were stomping around. It's like the worst apartment you ever lived in. I would never in a million years pay full price for this place. Oh! And the putt-putt golf course was under construction. Would have been nice if that was noted on their site, because it's one of the things our son loves the most! Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for staying with us! We love to hear back from our guests on their experiences. We focus on providing the best experience that we can for our guests, so your review will be used for just that. We hope that you will make Westgate Branson Lakes your choice in the future so that we may provide a superior experience. Josie
"Trying a new locations"
It was okay but glad we got it for a good discount.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for choosing the Westgate Branson Lakes. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back, and hope to see you again very soon. Josie
"I will never stay in a "typical" hotel after this"
Absolutely impressed! for once the pictures online did honest justice to the hotel. the lake view was amazing, and breathtaking. i have always stayed in your "typical" hotel. one room with 2 beds, a tv in between them, a bathroom, and if you're lucky, a window. this was way more accommodations for less money. The staff was wonderful, its a little bit […] of a drive from the strip, but well worth the drive for the seclusion, and tranquility. I will definitely stay here again in the future. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for the amazing review! We are so pleased to have exceeded your expectations. It’s great that you were able to experience the seclusion and tranquility that you sought. It’s also great that you found the views from your room to be “breathtaking”. Our staff is there to assist you in any way they can and we are happy they were able to accommodate your needs. We hope that the next time you are in the area you will stop by again and stay with us. Josie
"Nice Place to stay if you get it cheap!"
There are so many places to stay around Branson that you can get one for cheap. This was a good deal and decent location so I couldn't pass it up. The room was very large and nice. The only downfall, and it is HUGE to me, is that there isn't good blinds on the windows and people can see right in. Definitely need cloth blinds that close all the way. […] There were two windows kind of surrounding the bed and neither one closed all the way. Read moreGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Branson Lakes. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. Thank you again and we hope you will visit us again, so that we can provide a greater experience. Josie
"Nice & tranquil"
I needed a nice place to stay so my grand daughter could visit with her father. A nice place for them to enjoy some time in a home like setting. It was nice & tranquil on the lake. Would like to stay again when we have more time.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for choosing to stay with us to enjoy quiet and beautiful family memories. We hope that you will make Westgate Resorts your home away from home and look forward to your next arrival. Josie
Great place to stay. Very relaxing. The only thing is they dont do daily maid service. But will provide you with what ever you need if you call. We have stayed here several times, and if you use your map you can take back roads to silver dollar city and miss Branson traffic.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe We always love hearing back from our guests. Thank you for letting us know about your family getaway. It’s our hope that you were able to explore Bransons main attractions during you vacation. We look forward to having you back again very soon!
We enjoyed the room. It was nice. The view was awesome. Only compliant is it is too far from the strip.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you so much for sharing your excellent stay experience at the Westgate Emerald Pointe. We do look forward to your visit the next time your travels take you to the Branson area. Victor
"Overall good value"
We stayed two nights while attending a wedding nearby. We got a good rate and had a good experience. As others said, the walls are thin and you get some noise from adjoining rooms. Great view looking over the lake if you have a room on that side. I would stay there again.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your kind words! We appreciate your business. Thank you for choosing to stay with us during such a special occasion. We are pleased to hear you enjoyed your stay with us. We invite you stay with us again next time you are in the area. Josie
"Very good for a long stay"
Nice living and dining area. Large bedroom with king size bed. TV in both rooms with a DVD player in main room. Small kitchen with stove, microwave, full size fridge with freezer, dish washer, coffee maker, and place settings for four people. Also had a small stacked washer and dryer. Bathroom was cramped but had a bathtub, not just a shower. Overall, […] nice place. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback. Your thoughts and comments are very much appreciated. We are happy you were able to enjoy your room amenities. It’s great you had an overall good time. Can’t wait for your next visit. Josie
We will definitely return to Westgate very soon! Absolutely enjoyed our stay.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for sharing your family trip review. It certainly a pleasure knowing our guests and owners are having a lovely time with us. The next time you’re in town; please don’t hesitate to stay with us again! Ariel
We went up there for our family Christmas getaway. The resort is beautiful and right on the lake. We had a wonderful view from our screened in patio. The rooms were nice but could use some updating. The indoor pool was nice and the staff was very friendly.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for sharing your family vacation with us. We are happy that you loved the place and appreciate your compliments on our resort, staff, and amenities. We look forward to your next Christmas stay with us. Ariel
"Great location and property"
Staff excellent. Easy to book shows. Rooms nicely appointed with cooking utensils and washer dryer. Beds and pillows comfortableGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for taking the time to write a review of Westgate Branson Lakes at Emerald Pointe. It's gratifying to read that you found our staff excellent, the rooms nicely appointed and our beds comfortable. It would be our pleasure to have you back again soon! Sincerely, David
"Worth what I paid"
I paid $88 taxes & everything for a one bedroom room for one night. The room was a little dates but clean. The check in & concierge is a nightmare. They are sllllowww. I would recommend this hotel for this price.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your valuable input on your vacation with us. We apologize for any inconvenience experienced during check in and really appreciate you bringing this to our attention. We will work diligently with our resort staff to ensure a smoother check in process. It’s our hope you were able to explore the resort amenities such as our nine-hole miniature golf course, fitness center and a basketball court. We hope you will visit us again! Ariel
Part of the resort is updated but the other part is significantly outdated. I booked 2 rooms thinking they'd be remotely close to each other, they weren't. One room was in building 1 (very outdated & musty smelling) and the other was in building 5 (updated). The rooms were comfortable and clean with each having a nice screened patio.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for letting us know about your two night stay. When booking for a unit we simply take requests and try our best to accommodate our guests by putting their units as close as possible. We do advise our guests that their requests are not always guaranteed and based on availability upon checking in. We thank you for trusting us with your family’s vacation and hope you will return to share with us again. Ariel
The pictures on the internet are misleading, the room was ok but not what I had expected.Genuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you very much for your review. Our team members strive to exceed all our guests’ expectations. We provide different rooming options for our guests and owners. The resort has one bedroom villas and a two bedroom villas. Both units have the option of a fully equipped kitchen provided with eating utensils. This makes it a great option for cooking your own meals while on vacation. It’s our hope to be able to exceed your expectations on your next visit. Josie
"Only value is the view!"
We enjoyed our stay but would not stay here again. The heated pool was not heated, the wifi was not free and several things in our room were broken/stained. We got a great rate and enjoyed having extra space and a nice view of the lake but if they want to keep customers, they need to update in a major way and be truthful upfront.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback. We're glad you enjoyed the great rate, the spacious unit and the nice view of the beautiful lakes. We are rolling out updates to our units across our resorts, and we apologize that you did not receive one with this makeover. Regarding your other issues, we gladly address those that are brought to our attention. We offer a great value in such a beautiful location, and it's our hope that we have another chance to exceed your expectations.
"Nice for a weekend getaway."
The resort was very well maintained. Room was very clean. We stayed in a Deluxe 1BR Lakeview villa (Worth the extra $). The view was absolutely breath-taking. The location of this resort is perfect, just a 10 minute drive to the Branson main strip. Had no problem finding the resort. The bed was more firm than desired, but was comfortable. The only down-fall […] of this resort would be the thin walls and adjoining doors. We could hear every conversation by the couple in the adjoining room. They cooked breakfast one morning and the smell was so strong in our unit, you would have thought they used our kitchen. Definitely something the resort should consider fixing. Overall, a nice relaxing place to stay. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback about your stay at Westgate Branson Lakes at Emerald Pointe. We appreciate you saying we are “Overall, a nice place to stay”. Thank you for appreciating our cleanliness and “breath-taking” views from your unit. We are honored you chose to stay with us! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. But we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon! Josie
Loved everything about our stay! Traveling with two small children. Kids loved the indoor pool. Room was immaculate and I am super, super picky as a former owner of a cleaning service. Kitchen was very well stocked. They provided laundry soap and dish wash liquid. Even the coffee they provided was good. The staff went above and beyond to accommodate […] us. My son loved it so much he was almost in tears when we left. Just a few negatives that are minimal. Floors aren't very sound proof. If u have young children ask for a lower floor. And the sleeper sofa was fine for kids, but adults prob couldn't sleep all that well on it. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you so much for your response. We are thrilled that you loved everything about your stay! We love to here when our guests have a great time at Westgate Branson Lakes! We are thrilled that you and your family enjoyed our rooms and indoor pool. We strive to make our guests’ feel like they are at “home away from home”. We take all of our guests’ feedback into consideration as we know it can help improve their overall stay. Thank you for choosing Westgate and we hope to see you and your family soon! Sincerely, Idalise
"NOT WHAT I EXPECTED"
The room was not clean needs to be updated and had an uninvited guest (a mouse). The staff were not terribly friendly and the advertisement of a panoramic view were only correct if you expected to see the parking lot or paid a significant upgrade fee! I will say that the gate attendant was very nice and accommodating. I will definitely not stay there […] again. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your feedback! We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. I have taken note of your concerns and forwarded them on to the appropriate staff members for review. Please revisit us in the future to see how we are working hard to exceed your expectations. Josie
very nice everything we looked forward to in a getawayGenuine Hotels.com guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for sharing your experience with us. We appreciate you saying that our resort is “very nice”. Our resort has many activities for the entire family to experience. We look forward to seeing you again soon. Josie
"A few nights away from the kids!"
The hotel (condo title didn't cut it) is set on the beautiful banks of Table Rock Lake. It is a bit dated l (we had actual keys with the room number taped to the plastic key ring). The staff were very personable and helpful. There was a space between our building and the next that was wide open but it lacked the beauty of the rest of the resort. The […] only major complaint is that the windows to our room are on the same level as the walkway and the lights stayed on all night and there are no black out blinds or curtains in the room. Oh and check out time is a bit early at 1000. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Every time we receive a review from a guest we want to thank you for taking the time to do so, and we appreciate you providing us with your business. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. Thank you again for staying with us here at Westgate Branson Lakes at Emerald Pointe and we hope you will visit us again. Josie
"Needs updated !!!"
Location is great and price is right for the view. However carpet and furniture are old and badly soiled.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for sharing your thoughts regarding your stay here at Westgate Branson Lakes at Emerald Pointe. Thank you for appreciating our awesome location with breathtaking lake views. We definitely enjoyed having you! I have noted the concerns you described about your suite and will forward this information to the resort management. Again, thank you for staying with us and we look forward to seeing you again very soon. Josie
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