the room was okay... however, it was not the room shown on the website when booking... very disappointed...Genuine Hotels.com guest review
"Great hotel if you get the right room."
We reserved a one bedroom villa. Having stayed at this resort before, I had certain expectations of a one bedroom villa, namely a full kitchen and a balcony. The one bedroom villa we got was on the front of the high rise and had no oven and no balcony. It was a very nice room if I hadn't had those expectation. Comfortable bed. No noise from the neighbors. […] There was a smoking odor coming from the connecting room, and the hotel dealt with that directly and professionally and offered to idonize our room to remove the smell. Read moreGenuine Expedia guest review
"Beyond Expectation.. Very family friendly."
I was a little worried about what the resort would be like, but when I arrived my worries disappeared. I enjoyed every minute of my stay.Genuine Expedia guest review
Response by Westgate Branson Woods Resort and Cabins We are delighted that you had a great stay with us at the Westgate Branson Woods Resort. We look forward to seeing you again the next time you travel to Branson. Sincerely, Katrina
We enjoyed our stay. However, the staff could have been friendlier and the beds could have been a little better..Genuine Expedia guest review
Response by Westgate Branson Woods Resort and Cabins Thank you for your review. We apologize for the issues you experienced. We have taken note of each one and will pass them onto the appropriate members of our staff. Thank you for bringing these issues to our attention. We take pride in our exceptional service and will work with them to improve going forward. Again, please accept our apologies and we do hope that you will give us another opportunity to exceed your expectations. Sincerely, Katrina
"Not worth your time"
The hotel room was dirty, when walking in the room it smelled like a wet dog. There was no coffee left for the coffee pot. There was a dead fly smashed against the wall. The maid service came the 2nd day, left a few towels on the foot of one of the beds, didn't make the beds, picked up a few dirty bath towels and left a few on the floor. I would not […] stay there again! Read moreGenuine Hotels.com guest review
Response by Westgate Branson Woods Resort and Cabins Thank you for letting us know about your stay. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for the next guests. Customer satisfaction is our main concern. We have taken note of these issues and will let the resorts housekeeping manager know. We would like to apologize if this caused any inconvenience during your stay. Sincerely, Anja
"Not as good as the first time"
This was the second time for myself and kids to stay here. I was not as impressed as I was the first time. Our room was not very clean, and the shower was worse than the first stay. I had to beg for clean towels, since they didn't clean our room after the first night. We were forced into committing to a timeshare demo, to which I had to cancel. I would […] like to stay again, and hope for better results, but I'm awfully iffy. Read moreGenuine Hotels.com guest review
"Would prefer not to go here again"
At check-in there was a 5 to 10 minute "introduction" to the resort encouraging me to go to the meeting about timeshare ownership, I declined; twice. I signed a pre-auth in case of any damage to the hotel room which is not unusual. I did the "mystery" motel on expedia where it was suppose to be 3 star hotels only and got it at a cheaper rate. We were […] told to go to building next door and around the back. All other doors were nicely painted, ours was faded,ajar,and had issues getting it to lock. We found a dead spider in one bed that night, the next night we found a live spider on the other bed. My daughter got water in the floor in the bathroom and when I cleaned it up I found a lot of hair that was not ours. My daughter's bed broke and we were asked "what we did to break the bed" she had only sat down on it at an angle when it broke. Read moreGenuine Expedia guest review
Response by Westgate Branson Woods Resort and Cabins Thank you for taking the time to let us know about the experience you had during your visit. We are sorry about the issues you had with your unit. We appreciate that you brought these issues to our attention as we work diligently to correct them. Thank you again for your comments. We hope that you will give us another chance to exceed your expectations. Sincerely, Katrina
"wouldnt go again"
Nice staff. Room was gross, nasty stains on carpet and hair from previous guest in the drawers. Ac was crazy loud but that ended up being a good thing because you could hear everything from the people staying in the other room.Genuine Hotels.com guest review
Response by Westgate Branson Woods Resort and Cabins We appreciate hearing from our guests and are pleased you found our staff to be friendly. We apologize if for any reason your room was unclean upon your arrival and for the noisiness of the air conditioner. Rest assured both the housekeeping and maintenance departments will be notified of these issues so that we can look into them further. We hope this does not prevent you from staying with us again next time you are in the Branson area. Sincerely, Anja
"Spacious accommodations, nice property"
We booked the one bedroom deluxe villa and it was better than expected. It was fully stocked with dishes, glassware, utensils, and everything else you would need to prepare meals in the full size kitchen. Washer and dryer included in our villa as well. King bed upstairs was very comfortable and the pull out couch downstairs wasn't bad either. The layout […] was great for us so we could put our young children to bed and still be able to stay up past 8pm. We had a screened in porch in the back and a good size open porch in the front. The property has two outdoor pools which were both very nice. One tip: avoid the breakfast buffet! They have it set up in what appears to have been a guest room at one time and they serve previously frozen, sad looking pancakes, eggs, and biscuits and gravy. Definitely go off the property for breakfast! The property is close to many of the Branson attractions; we were only about five to 10 minutes from everything we wanted to do. We thoroughly enjoyed our stay and would stay here again. Read moreGenuine Hotels.com guest review
"Such a fun time."
We were only at the hotel for 1 night on our way through to Louisiana, but we enjoyed ourselves. We loved that the pool was open late, as we got in later than expected. Everyone was friendly and helpful. We lived the atmosphere and are planning to visit again and try the cabins.Genuine Hotels.com guest review
"Pleasant place to stay"
We were only staying one night but with our short visit we found this resort to be well maintained and the staff friendly. I would defintely stay here again.Genuine Expedia guest review
"nice place to stay!!"
Very satisfied with this hotel!!! Definitely be back!!!Genuine Hotels.com guest review
We stayed in a traditional queen room. Would love to come back and stay in a cabin. Facilities were beautiful and amenities were all that we could ask for. Overall a great week-end!Genuine Hotels.com guest review
"Great place to stay!!!"
Love this place! Didn't want to leave! We even stayed 2 extra nights!!!! :)Genuine Hotels.com guest review
"not 4.3 stars"
Lured in by 4.3 stars time share walk through the rooms we stayed in we old way dated.. 2 starsGenuine Hotels.com guest review
"Not what it seems"
I wasn't happy about the room at all. This location has the setup of a motel. On their site it only shows you pictures of the villas and condos. I found this to be very misleading.Genuine Expedia guest review
"GATED COMMUNITY FOR SAFETY"
WE LOVE THAT THERE IS A STAFFED GATE. THE POOLS ARE GREAT! WE LOVE TAKING OUR GRANDKIDS BECAUSE THERE ARE LOTS OF ACTIVITIES FOR THEM TO DO. THEY LOVE JOINING IN A GAME OF VOLLEYBALL OR BASKETBALL. IT'S A GREAT WAY TO MAKE NEW FRIENDS. SUCH A FRIENDLY ENVIRONMENT. VERY KID FRIENDLY! I LOVE THAT I CAN SIT IN ONE AREA AND SEE BOTH THE POOL AND THE PLAYGROUND. […] THE INDOOR POOL HAS A PRETTY STRONG CHLORINE SMELL SO WE USED THE OUTDOOR POOL MOST. THE ROOMS IN THE NUMBERED BUILDINGS AWAY FROM THE MAIN LOBBY ARE OLDER, BUT STILL REALLY NICE. ICE AND VENDING ARE IN EACH BUILDING SO YOU HAVE EVERYTHING YOU NEED IN YOUR BUILDING. CLOSE TO EVERYTHING BRANSON HAS TO OFFER WITHOUT ALL THE TRAFFIC! GREAT PLACE TO STAY. Read moreGenuine Expedia guest review
We will back here for longer stayGenuine Hotels.com guest review
Had a great time and the hotel was clean and very nice. A lot of amenities, the only down side is they wanted you to take a tour. I'm guessing to try and sell you a time share. We did not take the tour we were only there for one day.Genuine Expedia guest review
"Better than the $100. room at my folks hotel"
What a great gettaway! Standard Queen room was neat and clean, fairly new looking with everything in it. Microwave, Fridge, coffee, etc. Roomy and in perfect condition. Nicer than the $100. room my folks had at their hotel. Beautiful natural country setting with lots of acres and nature trail, activities. People were so nice and helpful. Just a great […] resort and reasonable! Will definitely stay there next time. Read moreGenuine Expedia guest review
"Cabin in the woods"
Our room was a cute cabin room on a hill with trees all around. There is a guard at the entrance to confirm your name for reservations so that made us feel extra safe. I didn't realize however that they don't clean the cabin rooms daily, but it was nice nonetheless.Genuine Expedia guest review
"Nice location. Nice condos"
Great time! Walls a little thin could hear everyone around you.Genuine Expedia guest review
Resort was absolutely beautifulGenuine Hotels.com guest review
Beds too hard rooms clean pool and hot tub great. Mold smell around coffee area at breakfast. Service was great. ThanksGenuine Hotels.com guest review
Great place and lots to do.Genuine Hotels.com guest review
The resort itself is beautiful!! The staff was very friendly and helpful. The water pressure in the shower, leaves something to be desired, and we stayed 2 nights but our room wasn't cleaned after the first. They were quick to bring us new towels, since we had ran out. My kids and I had a great time, and will probably be back.Genuine Hotels.com guest review
"Close to all sights we were visiting"
Nice hotel, small room and I didn't care for the fact that as soon as we checked in we had to visit a person tr ying to sell us a time share. We booked this room through hotels.com and didn't expect that. Great location as far as proximity to local sights, liked the fact that it was gated especially since we were by a concrete plant.Genuine Hotels.com guest review
"Paid for 2 nights stayed 1"
Terrible. Rooms falling apart, paint chipped TV broken and dated, WIFI is overpriced.Genuine Hotels.com guest review
Response by Westgate Branson Woods Resort and Cabins Thank you for sharing your feedback. Please know the issues you encountered falls below our standard and will be relayed to management. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
Great Experience in the perfect secluded location.Genuine Expedia guest review
"Trip to Westgate"
We had made our reservations to stay at Westgate in Branson, Mo. thru Expedia. The price was good. When we arrived I really enjoyed the site. Wooded and lots of trees & cabins. really impressed by it. However, in checking in that when the staff got over aggressive. We did not expect to get a sales pitch for a timeshare. We went to enjoy Branson and […] got caught up in them trying to push a sale. They tell you you don't have to buy, but wow they really went overboard in trying to sell you a timeshare. Read moreGenuine Expedia guest review
Very relaxing, great roomy villa, enjoyed our stay. Hope to return in July.Genuine Expedia guest review
Very relaxing, great roomy villa, enjoyed our stay. Hope to return in July.Genuine Expedia guest review
We only stayed for one night, so we got king bed studio room. Since we entered, the room smelled. Not sure if its the smell from next door's cooking or else. It felt like apartment complex that we share the wall with others. Upstair did laundry at night and it was loud. The location and staff are great. The activity schedule is interesting. It would […] be a great place for longer stay, not over night. Read moreGenuine Expedia guest review
"close to where we needed to be"
Where we stayed it was adequate but had problems. Box spring on bed closest to bathroom appeared to be broken. Toilet tank was loose with corroded bolts and someone did come in and fix. Lighting in bathroom was yuck. Not a fan of the green lighting. Stain on carpet by bathroom. The air fresher was so overpowering. Staff was pleasant and going out of […] there way to help us when they could. Dennon is a great sales person. Very pleasant and professional young man. Jim also. After seeing your high rise, it was so nice that we WOULD recommend your place to everyone just not the one we stayed in. Looking forward to seeing you again in the future. Read moreGenuine Expedia guest review
"Quality inexpensive hotel"
My wife and I have been to the Westgate several times before with our children, so when it was just the two of us and I saw the 24 hour deal on it it was a no-brainer for us. The amenities they provide like basketball and sand volleyball courts are nice. They have a large outdoor pool, but it was still a little cool out for that. Location is decent […] too, just a few miles from either the Landing or Silver Dollar City. The room we were in was pretty basic, but at least it was clean and still a bargain for the deal we got. The staff is also very polite and helpful. Read moreGenuine Expedia guest review
We stayed in the studio villa. It felt like a basement. It had a tiny window and felt very cold and damp. Not very impressed.Genuine Expedia guest review
"Not Worth the money"
Stayed here for two nights and though they place was empty, my room was at the very end of the resort and isolated from main building. Didn't get the room clean and made unless a called to Housekeeping was made. And was told that I will have to waited for couple of hours before they could clean it. Branson is so big and with other places near and close […] to the main stretch were more tempting for a quick stay and less expensive than Westgate Resort. I would not stay there ever again. Read moreGenuine Expedia guest review
We had a great time at the Westgate Resorts! They take great pride in making sure their resort is well cared for both the units and grounds! There is lots do on the resort if you want to hang out and of course there is tons to see and do in Branson too! We went earlier in the season so the prices were great....we felt for the money we really got a great […] deal! Johnny the Cowboy at the resort that was the MC for the show was super friendly and represented West Gate very well! Read moreGenuine Expedia guest review
"Conveniently located , good for rate"
Overall, our unit was somewhat dated but met all of our needs. We had one issue with the unit but the maintenance staff responded quickly and took care of it. The unit was clean. There were many amenities (pool, playground, etc) that we did not have a need for but looked fine. We were close to shopping, shows, restaurants and routes to stay away from […] the main strip. They do push you to listen to their timeshare sales pitch. Read moreGenuine Hotels.com guest review
Enjoyed, was quiet and comfortable.Genuine Hotels.com guest review
Fan for HEAT and AIr would not stay on. After first night no towels left in room. Came back to room at midnight after LONG day and no hot water to take a shower??Genuine Hotels.com guest review
Response by Westgate Branson Woods Resort and Cabins Write your comment.Thank you for sharing your feedback. Allow us to sincerely apologize for any inconvenience you encountered. Please know the issues you encountered are rare and will be relayed to management. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Sincerely, Lissy
We enjoy the jacuzzi, the quietness and the washer and dryer. We love the mattess and the pillows And the room was exactly as they show in the picture. Parking was okGenuine Hotels.com guest review
When you book this place all of the advertisement shows the nice 6 story hotel. However when you check in you get sent to a motel next to the main hotel. Motel was in bad shape and dirty! I would not come again.They will also try to get you to go to their 90min sell of Time Shares!Genuine Hotels.com guest review
Response by Westgate Branson Woods Resort and Cabins We apologize for the issues you experienced during your stay and for any disturbance it may have caused. We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your analysis. We hope that you will give us the opportunity to exceed your expectations in the future. Sincerely, Katrina
"Good room for the rate"
At check in I was a little put off they charged my card $50 bucks "but i'll get it back within 7 days" If they charge the card at check in I don't see why they can't refund your money at check OUT. We had been traveling 6 hours so I was happy when the lady with the "welcome package" trying to get me to sit through the time share tour took no for an […] answer easily. The room size was great for my husband and I. Rate was great since we were only looking for some where to sleep. We stayed in a Studio Villa. If you are looking to enjoy some of the things the resort has to offer you might want to stay in their hotel. The distance from our room to the indoor pool was quite a distance. We could hear every step the people above us took. The water pipes must of ran through our room wall bc we had to listen to the water running for over 2 hours while our "neighbors" upstairs showered. All in all for the price we would book with Westgate again if we were to travel back to Branson. Read moreGenuine Hotels.com guest review
You will be hit up to buy into timeshare at this resort when you check in. Be prepared to say no for the next half hour.Genuine Hotels.com guest review
We had part of a cabin. Inside was ok, needed some work. Toilet stopped up, called desk and they said they would send someone right out. One hour later, my husband found plunger and he fixed the toilet. We called and told them to cancel the maintenence. Girl at desk had no idea there was a call. 15 minutes later, maintenance shows up. They did send […] housekeeping a bit later to disinfect the bathroom. The non-refundable pet 'cleaning' fee is a joke. Read moreGenuine Hotels.com guest review
"I enjoyed my stay in Westgate Branson Woods Resort"
The staff was very friendly and courteous. The rooms were clean and the resort grounds were well kept. It felt like home!Genuine Expedia guest review
For the lower rate we payed the stay was satisfactory. We found the location to be a challenge. It's not that easy to find. The staff were very professional. The bed was comfortable. The room was dusty. With the number of units there are, though, dust is understandable. The bathroom was clean. We stayed in the first of April. Spring had not "sprung" […] yet. During prime season the view would be very beautiful. Read moreGenuine Hotels.com guest review
Any time we stay in Branson, this is our place. Great value.Genuine Hotels.com guest review
"Stay at west gate Branson"
Will never go back staff treated us like crap and had a very stressful stay not a good review from us but is not my fault the way we were treated don't think very highly of the place and feel sorry for its up coming tenantsGenuine Expedia guest review
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