High end European hotels, particularly those in Greece, pride themselves on their high quality customer service. This small hotel chain (Grace), with 2 hotels in Greece, clearly prides themselves on following the principle that the customer comes first. It has been rare to experience this type of service in the US. From a pre-visit call asking about […] dinner reservations, to champagne as we checked in, to a wonderful European-style breakfast in the morning, and to the staff who were willing to help at any turn, I strongly recommend this hotel for any sort of retreat from the real world into the "graceful" relaxation provided by a stay here. Read moreGenuine Hotels.com guest review
"Great weekend visit!"
Beautiful retreat and convenient to walk anywhere in Newport. Rooms were beautiful and spacious. Would go back in a heartbeat.Genuine Hotels.com guest review
I can't express in words how happy we were. We're going back soon.Genuine Hotels.com guest review
"Beautiful hotel in the center of town….."
Gorgeous historical hotel on a lovely street in the center of Newport. and very sweet, helpful and knowledgable young staff. Loved the incredible home-made chocolates and peanut brittle they brought to your room for 'turn-down'.Genuine Expedia guest review
"This place is the bomb!"
May be my favorite place to stay ever. They heard me say it was husband's birthday and sent up a bottle of wine to our room. The rooms are fab - clean, serene, comfortable, nice amenities included - the little things, like fresh apples, bottled water, glass of champagne on arrival and at breakfast - all complimentary. The roof deck has a beautiful view […] of the shops and restaurants of Newport and the water and bridge. We didn't spend much time there this time (since it was November), but this would be a huge plus in the warmer months. There is a bar up there and adirondack chairs facing 180 degrees. We are hoping to make bi-annual trips to the Vanderbilt Grace. Read moreGenuine Expedia guest review
"Beautiful hotel, but leaves much to be desired"
Vanderbilt Grace is an architecturally lovely hotel in a perfect location. The staff is friendly and very attentive. Comfortable bed and amenities such as a pillow menu and aromatherapy make for a feeling of luxury. However, there were several disappointments. The rug in our room was stained, and the extra blanket was pilled and contained many long […] hairs from prior guests. Our junior suite was rated for 3 guests, however, this required use of the single most uncomfortable pullout I've ever tried. I would not have minded so much had there not been a significant upcharge for a 3rd guest in the room. Television in the bedroom was unwatchable due to horrible reception. Room service was prompt, but the heavily salted food was left mostly untouched by our family of three. I expected much more from a hotel charging these rates. Four stars based upon the hotel alone; 3 stars when one factors in the rates. Read moreGenuine Expedia guest review
Overall service was strong. The rest of the hotel didn't deserve such high points specially relative to price. Pool was hardly a pool and the gym was so-so. Room didn't have separate beds and dormers were inconveniently low.Genuine Hotels.com guest review
Great hotel and great experience!Genuine Hotels.com guest review
"Lovely but too small of a room for luxury hotel"
we had a great time and would go back but next time will tell them we want a bigger room-at first it was ok but then we kept running into each other and it became frustrating and too late to bother asking for a different roomGenuine Hotels.com guest review
My husband and I have been to Newport every summer and decided to try a new hotel." Good choice" The feel of the hotel was welcoming and comfortable. Staff was friendly and accomadating. The room was beautiful, and clean. Breakfast was wonderful in the courtyard, with fresh fruit, great coffee and pastries. The Garden that surrounded the "breakfast […] area" provided a relaxing setting. The rooftop deck , gorgeous!!! A MUST SEE. Needless to say, I am booking my next visit to Newport at Vanderbuilt Grace. Read moreGenuine Expedia guest review
"nice hotel with a personal touch"
I stayed for two nights. I came in exhausted and left refreshed. The staff went above and beyond to make the stay enoyable. The level of detail was unparalleled. The staff was informative and courteous. It was a very busy holiday weekend yet the hotel did not feel overcrowded or busy. The room was lovely. I highly recommend this hotel and will consider […] another grace property for future travels. Read moreGenuine Expedia guest review
I didn't know what to expect of the Vanderbilt Grace, but I was overly impressed with the entire hotel. I must admit that I tried to stay at a different hotel, which had no vacancy and took a chance considering the reviews. The hotel was a perfect compliment to my Newport trip. It was a smaller boutique hotel, small enough that you felt individual attention, […] yet large enough that you had your own personal space and comfort. I loved the staff who always were accommodating, had great recommendations, and the manager who personally introduced herself upon our arrival (nice touch). I will return to this hotel any and every time I am in Newport! Read moreGenuine Hotels.com guest review
"Really top flight staff."
Extremely comfortable and well appointed. Great location. The real gem though was the staff. Very attentive and friendly without being obtrusive. They were very adept at anticipating my families needs even before we knew it ourselves.Genuine Expedia guest review
elegant mansion near the main strip of downtown. great staff with impeccable service. overall great stay. would come back againGenuine Hotels.com guest review
"Luxury for today with a respect for yesterday"
It exceeded our expectations; while not an ocean view locale, this hotel is so fine in terms of beauty and service, we were thrilled! A bonus is being able to walk all around town right out of the front entry. The comfort, cleanliness and quality of everything is first rate. The food... divine!Genuine Hotels.com guest review
Great Find. Highly recommend.Genuine Hotels.com guest review
"loft suite not so sweet"
We were disappointed in the loft suite we had. There was not much that was sweet about it. The space was put together from a smallish hotel room added to attic space (the loft). The bedroom itself has no windows, only skylight. There is no closet, not even a chair. The downstairs bathroom is a small half bath. I felt that we had paid a lot for a not […] very pleasant space. Had I known what the space is like, I would never have booked it. Read moreGenuine Hotels.com guest review
"Felt right at home at the Vanderbilt Grace."
This hotel has a superb in town location. The rooftop lounge area has a spectacular view at sunset. Enjoyed our breakfasts in the open courtyard as well as after dinner drinks in the main floor bar area. The landscaping and the main floor of the hotel are very attractive. We particularly appreciated the care taken by the front desk and concierge staff. […] Both Joseph and Rachel made our stay wonderful by situating us in our rooms, securing dinner reservations and directing us around town. Would definitely return to the Vanderbilt Grace. Read moreGenuine Expedia guest review
Efficient staff, comfortable rooms, convenient location.Genuine Expedia guest review
Everything at the Vanderbilt Grace exceeded our expectations... from the location to the food to the room to the staff. I could go on forever about the friendliness and helpfulness of the staff and the comfort of the enormous accommodations. We will most definitely be back.Genuine Hotels.com guest review
"5 stars in my book"
The location of the hotel was excellent. The entire staff went out of their way to be friendly and helpful. We had a wonderful time. I would recommend this hotel to everyone.Genuine Expedia guest review
Never been treated so well at any Hotel - including the Ritz!Genuine Expedia guest review
"A Jewel in Newport"
One of the best hotels in the US. Great personnel, exceptional comfort and location.Genuine Expedia guest review
"Vanderbilt Grace - A Perfect Boutique Hotel"
The Vanderbilt Grace actually is what so many boutique hotels aspire to be: personalized, gracious and warm. From the welcoming glass of champagne to the wealth of illustration art on the walls, it is a unique experience. We have seldom found so pleasantly devoted and capable staff, who go beyond all reasonable expectations of care. There is magic in […] the details, from the wonderful arrangements of the dinner pianist to the small touches in dishes served. We look forward with great pleasure to our next visit. Read moreGenuine Hotels.com guest review
"the vanderbilt grace very relaxing!"
Loved it! We didn't want to leave! Very close to shops and restaurants. Service was great!Genuine Hotels.com guest review
"Close to 5 stars"
Well located close to all the Newport attractions. The service is excellent.Genuine Hotels.com guest review
"A wonderful Stay"
Simply fabulous!!!! Amazing, attentive, genuine customer care from ALL staff, the room was stunning, as was the rest of the hotel facilities. Great food too. I can't speak highly enough of the Vanderbilt Grace, the best hotel I have ever stayed in anywhere. PaulGenuine Expedia guest review
"impeccabile da tutti i punti di vista!"
Posizione ideale per visitare a piedi la cittadina, servizio eccellente con personale gentilissimo, camere comode e spaziose.Genuine Hotels.com guest review
"Ein schönhes Hotel im Seglerparadies Newport"
Das Hotel hat uns gut gefallen (vor allem die Lage und das Frühstück auf der Terrasse), allerdings war der Service manchmal schon arg holperig. Er fiel gegenüber anderen Hotels in dieser Preisklasse stark ab. Das Bad unserer Junior-Suite war ziemlich klein und schlicht.Genuine Expedia guest review
"Tres bel hotel."
Tres bel hotel, confortable, convial. Deco style anglais. Personnel avenant et disponible. Suite assez grande, avec refrigerateur et micro onde. Seul bemol : le bruit du chauffage clim et dans la chambre : bruit de la machinerie de la piscine. On a visite d autres suites que nous avons trouve moins bien car beaucoup plus sombres. La notre donnait sur […] un angle et etait donc tres lumineuse. Le petit dej compris est de bonne qualite, bien presente, dans une belle veranda donnant sur le jardin, mais n est pas tres varie. Peu de choix. Le centre ville et le port sont a deux pas . Le restau style snack n est pas terrible. L autre pas teste. Parking payant. Read moreGenuine Expedia guest review
07/21/14 G G Claremont, California, USA
The welcoming and gracious staff, the lovely garden, the perfect location. Worth the price to stay in the midst of colonial-era Newport, within steps of Maya Lin's Queen Anne's Place, down the street from the Touro Synagogue, within earshot of the waterfront. All of this in a beautifully maintained architectural gem. Pools--both indoor and outdoor--are most welcomed during the hot and humid summer days. The only down sides are: smoking is allowed on the roof-top deck and room's a/c is incredibly noisy (making it nearly impossible to get a good nights sleep even with ear-plugs). Am fearful the Grace group's corporate concepts will diminish the exceptional service and joie de vivre of the staff!
"Beautiful hotel and grounds"
07/20/14 AdventuresTogether New Jersey
We'll worth the prices. Wonderful three night stay in a clean, well appointed hotel. Standouts were the staff in all areas, especially front desk staff and valets. Roof top bar is a must for the view. Delicious lunch in garden. Complimentary breakfast is very very nice. We had loft suite with circular staircase and private door to rooftop bar. Only downfall was the noise in this suite - rooftop bar door slams from 4-10. Conversations of guests while waiting for rooftop bar elevator were heard clearly in our room. And the emergency exit door at the other side slams from 730am thru all day. Naps or sleeping in were impossible. However, all other staff and amenities made up for this. Will stay again only if guarantee these doors are fixed and that other rooms don't have the noise issues.
07/15/14 NYCwestsider NYCer2001
Spent a long weekend at the Vanderbilt Grace with my wife and toddler. Vanderbilt Grace lived up to the other reviews on TripAdvisor. We had a fantastic and relaxing time. Our room was impeccably clean (and very big), and the staff was warm and attentive. We particularly appreciated how welcoming the staff was to our toddler (who is just getting the hang of staying in hotels and using his inside voice!). We ate breakfast every morning (and dinner one evening) in the Conservatory, which had great service and food. The hotel really was close to everything -- a few blocks from Thames street, and easy drive to the mansions, etc. Given that we drove to most places (it rained during our stay), we relied pretty heavily on the valets, all of whom were enthusiastic and very accommodating. Couldn't have picked a better place. My one constructive feedback was that it felt a little excessive for the hotel to charge for parking when the rooms are already so expensive. Kind of puts a damper on the good feelings when you check out. Also, when we asked for a sparkling water at checkout (they gave us complimentary bottles when we checked in and a couple of times during our stay), they tried to charge it to the room. Again, given that we just paid several thousand dollars it seemed a little penny wise and pound foolish to try to charge us for the water. Overall, though, I want to reiterate that this is the premier hotel in Newport.
"Ritz Carlton Service"
07/03/14 Matt R Cresskill, New Jersey
My girlfriend and I had dinner at the Vanderbilt Grace (Garden Terrace) during a summer weekend. The MOST impressive thing about this hotel is the staff. Everything regarding the service was perfect. The staff is young but they are extremely professional and well trained. Honestly, whoever trained these employees deserves a lot of recognition! Food (Salmon & Crab Cakes) and drinks were prepared to perfection and the atmosphere was elegant. After the sun went down, the staff wrapped us in comfortable white blankets and turned on the gas fireplace to keep us warm. On our way out, the manager gave us a friendly tour of their penthouse suite that overlooks Newport Harbor. Upon exiting the hotel, the doormen greeted us by our last names. How did they know?! Lastly, don’t forget to check out the view from the rooftop bar!
06/30/14 nycworldtraveler2013 New York City, New York
We stayed for 2 nights midweek in June. What a wonderful stay. The staff is so helpful and attentive and the location is extremely convenient to downtown Newport. We were in room 312, overlooking the patio and next to the elevator. It was a great room - big in size and quiet which is just what we wanted. The mattress was a bit soft for our taste but that's personal preference. The champagne breakfast was very nice (included in our rate) and our hot stone massage at the spa was pretty good. Overall we had a great stay thanks to the Vanderbilt Grace!
06/27/14 christina s Hartford, Connecticut
I cannot say enough good things about this hotel, it is absolutely breathtaking. Every aspect of our stay was A++++ The staff is super friendly and helpful with their recommendations for restaurant and sites to see...
"Spectacular Hotel with Amazing Service"
06/25/14 Richard B New York City, New York
My wife and I decided to take a long weekend in Newport with our two little boys, so I booked the Vanderbilt Grace based on reviews I had seen online. It was a spectacular stay. The staff is young, energetic, accommodating and professional - yet also experienced. Quite a balance. The hotel is beautiful, with a wonderful restaurant and a nice rooftop bar. Location is great. As an experienced traveler, I can not say enough wonderful things about this hotel.
06/06/14 ACS76 Ridgefield,CT
We stayed at the Vanderbilt Grace with our children. What a wonderful experience. From the service to the decor to the food, top notch. Would return again in a heartbeat!! Perfect location and our junior suite had all the amenities. The kids felt like royalty!!
"Gracious experience, nothing less."
05/29/14 Gil1111 Fort Lauderdale, Florida
The Vanderbilt Grace is a real gem. The building is absolutely beautiful, giving you a royal feel as you enter. Not to be missed is the Conservatory, where it is a real delight to enjoy a meal with a nice glass of sparkling wine. The service is outstanding, the food truly memorable, the rooms (I stayed in a VIP suite) clean, cozy and well appointed, and finally the view from the rooftop terrace is the perfect spot to enjoy the delicious Grace cocktail on a Summer night.
"Great Weekend get-a-way"
05/27/14 Rick S Stamford, Connecticut
The Vanderbilt Grace in Newport, RI was a fabulous experience. From check-in to check-out the staff, food, accommodations, and amenities were spectacular. Our room (jr. suite) was large and very well appointed, quiet, and extremely comfortable (best shower head ever!).The maid service was prompt but never pushy; breakfast in the Conservatory was delicious with plenty of options; the spa was excellent with staff that made you feel like you were the only customer; and an unexpected dinner sitting in the bar turned out to be a highlight meal of the entire weekend. The Vanderbilt Grace is in easy walking distance to the Wharf and stores, so we never had to use our car the entire time! When visiting Newport, this is the place to stay! Rick S
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )