Amazing Hotel, Awesome Staff!Genuine Hotels.com guest review
High end European hotels, particularly those in Greece, pride themselves on their high quality customer service. This small hotel chain (Grace), with 2 hotels in Greece, clearly prides themselves on following the principle that the customer comes first. It has been rare to experience this type of service in the US. From a pre-visit call asking about […] dinner reservations, to champagne as we checked in, to a wonderful European-style breakfast in the morning, and to the staff who were willing to help at any turn, I strongly recommend this hotel for any sort of retreat from the real world into the "graceful" relaxation provided by a stay here. Read moreGenuine Hotels.com guest review
"Great weekend visit!"
Beautiful retreat and convenient to walk anywhere in Newport. Rooms were beautiful and spacious. Would go back in a heartbeat.Genuine Hotels.com guest review
I can't express in words how happy we were. We're going back soon.Genuine Hotels.com guest review
"Beautiful hotel in the center of town….."
Gorgeous historical hotel on a lovely street in the center of Newport. and very sweet, helpful and knowledgable young staff. Loved the incredible home-made chocolates and peanut brittle they brought to your room for 'turn-down'.Genuine Expedia guest review
"This place is the bomb!"
May be my favorite place to stay ever. They heard me say it was husband's birthday and sent up a bottle of wine to our room. The rooms are fab - clean, serene, comfortable, nice amenities included - the little things, like fresh apples, bottled water, glass of champagne on arrival and at breakfast - all complimentary. The roof deck has a beautiful view […] of the shops and restaurants of Newport and the water and bridge. We didn't spend much time there this time (since it was November), but this would be a huge plus in the warmer months. There is a bar up there and adirondack chairs facing 180 degrees. We are hoping to make bi-annual trips to the Vanderbilt Grace. Read moreGenuine Expedia guest review
"Beautiful hotel, but leaves much to be desired"
Vanderbilt Grace is an architecturally lovely hotel in a perfect location. The staff is friendly and very attentive. Comfortable bed and amenities such as a pillow menu and aromatherapy make for a feeling of luxury. However, there were several disappointments. The rug in our room was stained, and the extra blanket was pilled and contained many long […] hairs from prior guests. Our junior suite was rated for 3 guests, however, this required use of the single most uncomfortable pullout I've ever tried. I would not have minded so much had there not been a significant upcharge for a 3rd guest in the room. Television in the bedroom was unwatchable due to horrible reception. Room service was prompt, but the heavily salted food was left mostly untouched by our family of three. I expected much more from a hotel charging these rates. Four stars based upon the hotel alone; 3 stars when one factors in the rates. Read moreGenuine Expedia guest review
Overall service was strong. The rest of the hotel didn't deserve such high points specially relative to price. Pool was hardly a pool and the gym was so-so. Room didn't have separate beds and dormers were inconveniently low.Genuine Hotels.com guest review
Great hotel and great experience!Genuine Hotels.com guest review
"Lovely but too small of a room for luxury hotel"
we had a great time and would go back but next time will tell them we want a bigger room-at first it was ok but then we kept running into each other and it became frustrating and too late to bother asking for a different roomGenuine Hotels.com guest review
My husband and I have been to Newport every summer and decided to try a new hotel." Good choice" The feel of the hotel was welcoming and comfortable. Staff was friendly and accomadating. The room was beautiful, and clean. Breakfast was wonderful in the courtyard, with fresh fruit, great coffee and pastries. The Garden that surrounded the "breakfast […] area" provided a relaxing setting. The rooftop deck , gorgeous!!! A MUST SEE. Needless to say, I am booking my next visit to Newport at Vanderbuilt Grace. Read moreGenuine Expedia guest review
"nice hotel with a personal touch"
I stayed for two nights. I came in exhausted and left refreshed. The staff went above and beyond to make the stay enoyable. The level of detail was unparalleled. The staff was informative and courteous. It was a very busy holiday weekend yet the hotel did not feel overcrowded or busy. The room was lovely. I highly recommend this hotel and will consider […] another grace property for future travels. Read moreGenuine Expedia guest review
I didn't know what to expect of the Vanderbilt Grace, but I was overly impressed with the entire hotel. I must admit that I tried to stay at a different hotel, which had no vacancy and took a chance considering the reviews. The hotel was a perfect compliment to my Newport trip. It was a smaller boutique hotel, small enough that you felt individual attention, […] yet large enough that you had your own personal space and comfort. I loved the staff who always were accommodating, had great recommendations, and the manager who personally introduced herself upon our arrival (nice touch). I will return to this hotel any and every time I am in Newport! Read moreGenuine Hotels.com guest review
"Really top flight staff."
Extremely comfortable and well appointed. Great location. The real gem though was the staff. Very attentive and friendly without being obtrusive. They were very adept at anticipating my families needs even before we knew it ourselves.Genuine Expedia guest review
elegant mansion near the main strip of downtown. great staff with impeccable service. overall great stay. would come back againGenuine Hotels.com guest review
"Luxury for today with a respect for yesterday"
It exceeded our expectations; while not an ocean view locale, this hotel is so fine in terms of beauty and service, we were thrilled! A bonus is being able to walk all around town right out of the front entry. The comfort, cleanliness and quality of everything is first rate. The food... divine!Genuine Hotels.com guest review
Great Find. Highly recommend.Genuine Hotels.com guest review
"loft suite not so sweet"
We were disappointed in the loft suite we had. There was not much that was sweet about it. The space was put together from a smallish hotel room added to attic space (the loft). The bedroom itself has no windows, only skylight. There is no closet, not even a chair. The downstairs bathroom is a small half bath. I felt that we had paid a lot for a not […] very pleasant space. Had I known what the space is like, I would never have booked it. Read moreGenuine Hotels.com guest review
"Felt right at home at the Vanderbilt Grace."
This hotel has a superb in town location. The rooftop lounge area has a spectacular view at sunset. Enjoyed our breakfasts in the open courtyard as well as after dinner drinks in the main floor bar area. The landscaping and the main floor of the hotel are very attractive. We particularly appreciated the care taken by the front desk and concierge staff. […] Both Joseph and Rachel made our stay wonderful by situating us in our rooms, securing dinner reservations and directing us around town. Would definitely return to the Vanderbilt Grace. Read moreGenuine Expedia guest review
Efficient staff, comfortable rooms, convenient location.Genuine Expedia guest review
Everything at the Vanderbilt Grace exceeded our expectations... from the location to the food to the room to the staff. I could go on forever about the friendliness and helpfulness of the staff and the comfort of the enormous accommodations. We will most definitely be back.Genuine Hotels.com guest review
"5 stars in my book"
The location of the hotel was excellent. The entire staff went out of their way to be friendly and helpful. We had a wonderful time. I would recommend this hotel to everyone.Genuine Expedia guest review
Never been treated so well at any Hotel - including the Ritz!Genuine Expedia guest review
"A Jewel in Newport"
One of the best hotels in the US. Great personnel, exceptional comfort and location.Genuine Expedia guest review
"Vanderbilt Grace - A Perfect Boutique Hotel"
The Vanderbilt Grace actually is what so many boutique hotels aspire to be: personalized, gracious and warm. From the welcoming glass of champagne to the wealth of illustration art on the walls, it is a unique experience. We have seldom found so pleasantly devoted and capable staff, who go beyond all reasonable expectations of care. There is magic in […] the details, from the wonderful arrangements of the dinner pianist to the small touches in dishes served. We look forward with great pleasure to our next visit. Read moreGenuine Hotels.com guest review
"the vanderbilt grace very relaxing!"
Loved it! We didn't want to leave! Very close to shops and restaurants. Service was great!Genuine Hotels.com guest review
"Close to 5 stars"
Well located close to all the Newport attractions. The service is excellent.Genuine Hotels.com guest review
"A wonderful Stay"
Simply fabulous!!!! Amazing, attentive, genuine customer care from ALL staff, the room was stunning, as was the rest of the hotel facilities. Great food too. I can't speak highly enough of the Vanderbilt Grace, the best hotel I have ever stayed in anywhere. PaulGenuine Expedia guest review
"impeccabile da tutti i punti di vista!"
Posizione ideale per visitare a piedi la cittadina, servizio eccellente con personale gentilissimo, camere comode e spaziose.Genuine Hotels.com guest review
"Ein schönhes Hotel im Seglerparadies Newport"
Das Hotel hat uns gut gefallen (vor allem die Lage und das Frühstück auf der Terrasse), allerdings war der Service manchmal schon arg holperig. Er fiel gegenüber anderen Hotels in dieser Preisklasse stark ab. Das Bad unserer Junior-Suite war ziemlich klein und schlicht.Genuine Expedia guest review
"Tres bel hotel."
Tres bel hotel, confortable, convial. Deco style anglais. Personnel avenant et disponible. Suite assez grande, avec refrigerateur et micro onde. Seul bemol : le bruit du chauffage clim et dans la chambre : bruit de la machinerie de la piscine. On a visite d autres suites que nous avons trouve moins bien car beaucoup plus sombres. La notre donnait sur […] un angle et etait donc tres lumineuse. Le petit dej compris est de bonne qualite, bien presente, dans une belle veranda donnant sur le jardin, mais n est pas tres varie. Peu de choix. Le centre ville et le port sont a deux pas . Le restau style snack n est pas terrible. L autre pas teste. Parking payant. Read moreGenuine Expedia guest review
"Perfect in (almost) every way"
09/10/14 Kempe_SV London, United Kingdom
Gorgeous hotel with charming and helpful staff. Heather at the front desk is a font of knowledge and nothing is too much trouble. The waitress and doormen were incredibly friendly and kind. The outdoor pool is tiny but adorable and the indoor lap pool is great. The food is delicious. The scrambled eggs were truly the best I have ever eaten and the chocolate cookies that came with the turndown service made dessert before dinner irresistible. The roof top bar is hopping. It is in the perfect location, walking distance to cute shops, the waterfront, the mansions and the cliffs. Only slight niggles was the view from my otherwise perfect room was of a car park and the spa was very average; otherwise, completely perfect and I would unhesitatingly recommend.
"Nice place, overpriced"
This is the kind of place that looks better in the internet. Our room was nice (201) but could not sleep 2 nights because the air conditioning is old and very loud. The pools that look great in the internet are not inviting and are cold, even the indoor pool. If you don't get a special rate or promotion avoid this hotel
"Lives up to the ranking"
09/06/14 Gemma P
This is a delightful small hotel. The location is perfect for the centre of Newport town. The staff are super friendly and helpful. We had a loft suite on the 3rd floor which was great, spacious, spotless and lots of conveniences. We found the cost of additional services refreshingly reasonably - valet parking $20 per 24 hours whereas the nearby parking lot was $25, food and other services were all equally fairly priced which is not often the case in 4/5* hotel. All in all it was a lovely experience to stay in the Vanderbilt Grace.
"Nice. But not every guest matters"
09/03/14 Mary P
The hotel appears to be a lovely building and the view from the roof is gorgeous . . .however, on our second night, when we planned to spend the evening sipping wine and nibbling small plates while enjoying said view, we were asked to leave at 7 pm . We were told there was a private party and we could not enjoy the view we had paid for. NO mention of this was made when we made our reservations or checked in. Also, room had the loudest air conditioner I have ever heard in a hotel.
08/19/14 Mary M Franklin, Massachusetts
This is a hidden gem in Newport. On a quite street up from the hustle bustle, this totally renovated property offers quiet elegance a true sense of getting away from it all. The rooftop bar is the perfect place to watch the sunset on warm summer evenings. There is an indoor pool as well as a serene plunge pool out on the terrace. Try the signature pear cocktail! the staff couldn't do enough and the displayed art gives the feeling of a gallery. Great hotel!
"Perfect depending on your room"
08/14/14 KipsBaby1026 New York City, New York
Stayed at the Vanderbilt Grace for a summer escape from New York. Location is wonderful -- walking distance to everything and parking is hard to come by in Newport. The concierge suggested and made all our dining reservations and we liked them all. The outdoor pool is perfect and mostly quiet; not too many children while I was outside reading and lounging. The indoor pool is also nice, as is the attached sauna, and the spa is basic but with good services. The breakfast, and dining outside in the garden, is lovely and reminiscent of European hotels. We also enjoyed a delicious Fourth of July BBQ (complete with guests decked in New England-appropriate Vineyard Vines and Lilly) before heading upstairs to the roof to watch fireworks. The roofdeck itself is wonderful and largely unused. The only downside is our duplex loft room was adjacent to the roofdeck entrance so we could hear the door opening and closing the entire time, as well as happy guests entering and exiting. A nice touch was a fruit plate and bottle of champagne upon check-in for our anniversary trip. And on the 4th, little patriotic decorations were placed in the room too. At our suggestion, friends have stayed during the off-season and enjoyed the hotel as well.
"A tribiute to a wonderful hotel"
08/12/14 DCR33 London, United Kingdom
A copy of letter I sent to the hotel post our recent vacation there.... Hotel - Vanderbilt – A Tribute Dear Sir, Madam Re family visit (rooms 203 & 301) 4th to 7th August 2014. I am writing to compliment you on your wonderful hotel - from the champagne welcome to great food and outstanding staff - in particular the following :- Heather at reception who was friendly, efficient and helpful. The Door men were amongst the best I have encountered (and I travel extensively on business ) - namely , Chris, Kevin & Joe who always had a pleasant demeanor, were incredibly helpful, prompt and even offered my father in law a coffee for the journey home as we were leaving the hotel. The breakfasts menu complimented a great setting and was a wonderful start to the day. I mentioned to Heather (who also recommended I check out the other Grace hotels) that I would be writing to compliment the staff. Please extend this letter of thanks to the folks noted above and I look forward to staying with you again. Kind regards. Damien
"Best Boutique hotel ever"
08/09/14 SarahMaryland Owings Mills, Maryland
My children and I had a fabulous stay this past week. the staff's positive energy and smiles make the hotel go to the moon in its'ratings. Everyone is happy and gets an A+++. As others noted, they have thought of everything- even lavender oil lamps by the bedside. turn down service is amazing, lobster and scrambled egg bfast totally rocked, beautfiul view from roof deck and they don't charge you for the little stuff like bottled water. Superb place!
08/08/14 Benny Y Raanana
What a great hotel.We stayed there for four nights during the Jazz Festival 2014 and the hotel was the main part of the big deal we got.All the crew gave us a true feeling of being with a family and friends.The room was very large ,very clean and comfort.Breakfast was amazing and you didn't know what to choose and everything was free.The price is high but it worth every dollar.The only complain is that the valet parking could be free after such price .If you go to Newport don't miss.We'll come back
08/02/14 klaf new york
I just got back from the Vanderbilt Grace and all I can say is SERVICE SERVICE amazing SERVICE. I have been a lot of places and the service here is wonderful. The only complaint I have is that the temperature in the room was not easy to keep comfortable… It seemed to be either too hot or too cold all the time. Outside of that I would say that although it's expensive, the service makes up for everything else.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )