All hotels in Prague, Czech Republic
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereKaroliny Svetle 34, Prague, 11000, Czech Republic, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.5 / 5Excellent

Score breakdown (from 240 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.4
  • Neighborhood
    4.7
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3.0 / 5Good
"Pachtuv Palace"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
I am disappointed. The room was not "palatial" at all, and the furnishings, etc. were very ordinary. It was clean, and a good location, but there was not anything luxury about it at all. Additionally, the promised gym does not exist. It is under ongoing "renovation". I am disappointed that the hotel did not have this updated when I selected the hotel. May sound like a small thing, but I would have stayed elsewhere, especially knowing the 3 star level, when promised more.
Genuine Hotels.com guest review
3 night trip May 13, 2015
Sloane
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff of the hotel was great. They gave us a room on the castle side with a perfect view. The room was large and well taken care of with an interesting assortment of comfortable furniture. The bed was very comfortable. Well worth the slightly higher price.
Genuine Hotels.com guest review
2 night romance trip Apr 21, 2015
Mark
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
When I booked through Hotels.com, I chose a junior suite which was more expensive than the room with a view and I mistakenly thought that the suite would have a view as well. Not only did it not have a view, it was located in a back building which was in dire need of updating and renovation. We asked the staff if we could move to the front building, which looked like it was in better shape, but they said they were full and were somewhat disdainful of the fact that we booked through "Expedia." Nonetheless, the building in the back was virtually empty and kind of creepy. Anyway, the whole experience was a real disappointment and in no way was our room worth the money we paid. Would definitely not recommend this hotel.
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest Thank you very much for choosing the Pachtuv Palace Hotel as your Prague destination stay. I very much appreciate that you took the time to share your opinion, thus making a contribution to our on-going effort to improve the services of our hotel. In this respect all comments from our guests are helpful and valuable for us. I am very sorry to learn that some aspects of the quality of the hotel did not meet the usual standards of Pachtuv Palace. I am very concerned about your comment about your stay I would like to assure you, that in case we have the rooms in front building available, we would like to move you. The rooms and the suites in front building with view are higher category and there is an extra charge. I am sure, that we were sold out for those category, because these rooms and suites are very popular. The team of Pachtuv Palace will do its best to improve on the quality in the future. We are sorry that we could not satisfy all your expectations this time and very much hope that we will have the opportunity to provide you with better service during your next stay. We shall be very pleased to welcome you to the Hotel Pachtuv Palace again. Yours sincerely, Vendula Kropackova Guest Relations Manager
2 night romance trip Oct 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were very large and comfortable. Location of hotel was great.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Vendula Kropackova Guest Relations Manager
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great base from which to explore Prague"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is in a great location. The room was pretty, with an "old world" aesthetic. The staff was helpful and friendly. The room was beat up a bit in a few spots, but it was clean. The courtyards and the statues in the courtyards are cute. Breakfast was not included, which was too bad. Breakfast was too expensive for us to try it, with so many other options in town.
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Vendula Kropackova Guest Relations Manager
3 night romance trip Nov 9, 2014
David
US
1.0 / 5Poor
"Very Poor Experience"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was booked as either overlooking the courtyard or having a street view. We were given a tiny corner room that was hard to move in and had no view at all. After expressing our disappointment the hotel moved us to a handicapped room as they said they were fully booked and had no other rooms. The room we were moved to had no heat or air conditioning. We were told that they would move us the next day, but that never came, and once again were told they would move us the following day, but that never came either. The staff was curt and unaccommodating-overall a lousy experience and we feel we were mislead.
Genuine Hotels.com guest review
3 night romance trip Aug 14, 2014
A Traveler
US
4.0 / 5Excellent
"Spacious room at great location!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A very short walk to Charles Bridge and other historical sites. The junior suite was very spacious and clean. The only unpleasant thing was the shower. Shower walls were a bit moldy and shower curtain was very dirty. Given the 5-star rating, we were a little disappointed.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest from Newport, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. We truly appreciate that you took the time to share your comments with other travellers. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will discuss your issues iwith the housekeeping manager and seek for an immediate improvement. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Lucie Dagan
Other trip Aug 11, 2014
Robyn
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was excellent!
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. Thank you for leaving a positive feedback. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Lucie Dagan
3 night family trip Jul 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We received a free upgrade to a 2 bedroom suite (we had booked a triple room). The people at the front desk were extremely helpful in recommending tours and restaurants.)
Genuine Hotels.com guest review
3 night business trip May 30, 2014
A Traveler
US
1.0 / 5Poor
"Bad hotel good location"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel has big room and location, but this is only two positives. Bathroom small. TV has just few channels. TV was small. Recepcionist was arogant and unpleasant, their behavior was same like in 2 star hotels. Breakfast was also very bad.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest from Switzerland, Thank you very much for choosing the Pachtuv Palace Hotel as your Prague destination stay. We very much appreciate that you took the time to share your comments with other travellers , thus making a contribution to our on-going effort to improve the services of our hotel. In this respect all comments from our guests are helpful and valuable for us. We were very sorry to learn that some aspects of the quality of the hotel did not meet the usual standards of Pachtuv Palace. The team of Pachtuv Palace will do its best to improve on the quality in the future. We are sorry that we could not satisfy all your expectations this time and very much hope that we will have the opportunity to provide you with better service during your next stay. We shall be very pleased to welcome you to the Hotel Pachtuv Palace again. Yours sincerely, Lucie Dagan Hotel Manager
Other trip May 1, 2014
I
US
4.0 / 5Excellent
"glad i switched"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just a perfect stay at a perfect place. When I go back, i will stay there again.
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Mr. Harold, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. We truly appreciate that you took the time to share your comments with other travellers. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Lucie Dagan Hotel Manager
4 night trip Apr 17, 2014
Harold M
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Superb Hotel in very Good location. Close to sightseeing, dining And shopping. Suites are so big with complete amenities. Staffs are so courteous and helpful. Wifi is excessively strong. Room Rate is quite fair. Hotel exchange rate used is so good. It is the Best hotel in Prague!
Genuine Venere guest review
Other trip Apr 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Mamaison Suite Pachtuv Palace is the best hotel I have in My several Europe trip. It is very convenient to sightseeing, Dining and shopping. Hotel staffs are so helpful and courteous. Room is extremely spacious and with complete toiletries. Kitchen is Equipped with Coffee maker and built in range. Wifi is extremely strong. It's really SUPERB!
Genuine Venere guest review
Other trip Apr 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Excellent Hotel, location, service and team.
Genuine Venere guest review
Other trip Apr 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
I got a great deal - better than through Malmaison direct.
Genuine Venere guest review
Other trip Apr 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Great service! Perfect location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Love this hotel! Has everything you need to make your stay in Prague perfect! Wonderful staff! Beautiful hotel!!
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Gloria & John, I would like to take the opportunity in thanking you for choosing the Mamaison Suite Hotel Pachtuv Palace for your stay in Prague. We very appreciate that you shared your experience with other travellers among the Tripadvisor community. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again. Lucie Dagan Hotel Manager
Other trip Feb 17, 2014
John and Gloria
US
5.0 / 5Outstanding
"Truly Palatial!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Huge suite...clean and comfortable. We will return!
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest from Turkey, I would like to take the opportunity and thank for choosing the Mamaison Suite Hotel Pachtuv Palace for your recent stay in Prague. It was with great pleasure to learn that you enjoyed your stay with us and you will retain a pleasant memory of our hotel. I will definitely share your comments with all the team members. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again, Sincerely, Lucie Dagan
Other trip Jan 1, 2014
Celeste
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent experience all the way around. The hotel is beautiful, very close to everything and the staff went out of their way to make us feel special.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear John from Dallas, I would like to thank you for sharing your comments regarding your recent stay at Pachtuv Palace with other travellers here on the Expedia. It is great to hear that you enjoyed your stay, especially our staff members and the location. We trully hope to have the chance to welcome you back at Pachtuv Palace soon. Sincerely, Lucie Dagan
Other trip Dec 18, 2013
John
US
4.0 / 5Excellent
"Close to Charles Bridge."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very centrally located close to everything you need while visiting Prague.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take the opportunity in thanking you for having chosen the Mamaison Suite Hotel Pachtuv Palace as your Prague destination stay. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the team of Pachtuv Palace. This will in turn inspire all of us to seek to improve on quality and to continue to provide excellent service to our guests in the future. Once again thank you for your time and I would be very pleased to welcome you back to the Pachtuv Palace again and again! Yours sincerely, Lucie Dagan Hotel Manager
Other trip Oct 1, 2013
A Traveler
US
2.0 / 5Fair
"Just ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Great location but rooms were too old and outdated.
Genuine Hotels.com guest review
3 night romance trip Sep 25, 2013
A Traveler
US
4.0 / 5Excellent
"Good place, Hard to get to by car"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a very nice hotel and we found ourselves wishing we had stayed longer. It is very difficult to get to by car and the staff was apathetic to that aspect, but generally overly attentive otherwise. Room service was tasty and arrived promptly. The breakfast buffet is over-priced for what is on offer, but the ambience in the restaurant was nice. Overall a positive experience.
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to thank you for sharing your positive comments regarding your stay at Pachtuv Palace with other travellers here on Expedia. We value your kind words and are very pleased to hear that you enjoyed your stay with us. I am sorry to hear that you found our breakfast offer unsatisfactory. I will discuss it with the restaurant manager. I hope to have the opportunity to welcome you back soon. With warm regards, Lucie Dagan Hotel Manager
1 night romance trip Sep 10, 2013
A Traveler
US
4.0 / 5Excellent
"Lovely hotel , wonderful location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The service was excellent from the moment of arrival to checkout. Our room was spacious and comfortable. The hotel restaurant was excellent. Eating in the courtyard on a beautiful summer night was a treat.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to thank you for sharing your experience with your recent stay at Pachtuv Palace with other travelers here on the Expedia. Also thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your visit in Prague. We are pleased to hear that our hotel met your expectations and you particularly enjoyed our service, the hotel restaurant Amade, the courtyard and the location. We shall be very pleased to welcome you back at Pachtuv Palace soon, With kind regards, Lucie Dagan General Manager
Other trip Aug 15, 2013
carol
US
5.0 / 5Outstanding
"Prime Location, yet cozy and private."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We loved our stay at Pachtuv Palace. We enjoyed the prime location by the river and in the heart of Prague's historical center, The privacy and quiet of its inner courtyard gave us some respite from the crowd and noise of Prague in July. The staff was courteous and attentive, the food excellent. They also decorated our room with rose petals and gave us a bottle of local champagne for our anniversary. We would definitely go back!
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to thank you for sharing your positive feedback regarding your recent stay in Pachtuv Palace. We are happy to hear that we met your expectations and that you enjoyed your visit, especially the location, our courtyards and our courteous and attentive staff as well as the food in our hotel restaurant Amade. We are honored that you chose our hotel to celebrate such a special occasion of yours as the anniversary. We shall be very pleased to welcome you back, With kindest regards, Lucie Dagan Hotel Manager
Other trip Jul 18, 2013
Stellina
US
5.0 / 5Outstanding
"Very close to Charles Bridge!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
cute little hotel by the beautiful Charles Bridge. Great staff and free upgrade to a junior suite. can't ask for anymore. will stay again!
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity and thank you for sharing your feedback regarding your recent stay at Pachtuv Palace. We are happy that you enjoyed your stay and that our hotel and staff members met your expectations. we are looking forward to welcome you back soon! with warmest regards from Prague, Lucie Dagan Hotel Manager
Other trip Jul 9, 2013
Travel buff
US
5.0 / 5Outstanding
"Nice hotel close to the center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Situated in the historical center. Appartments with the view to the Karl's bridge. Very friendly staff! Rooms really looks like rooms in the old castle, but with all modern facilities. Appartments has two WC! ;)
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to thank you for sharing your positive comments regarding your stay at Pachtuv Palace with other Expedia travelers. Also thank you for choosing our hotel. We are very pleased that you enjoyed your stay at our hotel, especially friendly staff, location and your room. I hope we will have the opportunity to welcome you back soon, With kindest regards, Lucie Dagan Hotel Manager
Other trip Jun 16, 2013
A Traveler
US
1.0 / 5Poor
"Poor"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Prague was in a state of emergency from the floods. There was no update on the website and we had to call internationally to check if the hotel was under water. We were told the day before that the hotel "would probably be ok the next day." Poor communication from the staff in a time when it was most crucial made us dislike this place.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I was very disappointed while reading your review. I am sorry we failed to meet your expectations. The whole situation during flooding was very stressful time and we also had limited information as the situation was changing dramatically and we didn’t know if and when we will have to evacuate. From your review it is not visible if you stayed with us in the end. I really regret we disappointed you with the lack of the information and therefore you gave us only one star. I wish I could welcome you at Pachtuv Palace in the future to hopefully change your opinion about our hotel. With kind regards, Lucie Dagan Hotel Manager
Other trip Jun 15, 2013
A Traveler
US
3.0 / 5Good
"Horrible Bathroom, good room & location"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I purchased a pre-paid, non-cancelable triple room (or suite) with a RIVER VIEW for approximately $560 per night. When we arrived they told us they had no rooms with a view and that we could have a large two bedroom suite instead. I tried to negotiate but to no avail. We marched up two flights of stairs to discover what some people might call "a room with character". It was ok. I never worry too much about the decor. I like a comfortable bed and a good bathroom. The bed was fine (though the pillows were foam and sort of hard but we requested softer foam pillows and they were much better). My issue was the bathroom. It was truly horrible. Bad lighting (very dark), a pedestal sink with little to no counter space, no hooks for shelves for our stuff (after all there were three of us). But the worst part was the lack of a shower curtain. It was impossible to take a shower without spraying water all over the entire bathroom (including the robe and towel you were hoping to use to dry off). Since the floor was obviously soaked on a regular basis - it had black spots of mold on it. YUK!!!! This hotel is in a good location but it is NOT a 5 star hotel (perhaps it is a 4 star) Book this hotel for the location or for the large suite rooms; however, I wouldn't book a pre-paid non-cancelable room here again and warn others of my misfortune. I had no bargaining power whatsoever......and was at their mercy. I'm not much of a complainer and travel a lot....this bathroom SUCKED!!!!!
Genuine Expedia guest review
Other trip Jun 6, 2013
lydjoseph
US
5.0 / 5Outstanding
"Great hotel in excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was by far the best we stayed in during our European trip !!! Excellent service..our attendant, Igor was very helpful getting us settled and Wendy, the concierge took every opportunity to insure our stay was pleasant. The room (404) was large, spotless, quiet and comfortable. We were lucky enough to have a balcony with table and chairs to enjoy our evening wine and morning coffee. The "old town" and Charles Bridge are within easy walking distance. The adjoining Amade Restaurant had great food at excellent prices. When we return to Prague we will most definitely stay at Pachtuv Palace !!!!
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Glynn and Donna, I would like to thank you for sharing your positive comments regarding your recent stay at Pachtuv Palace with other travelers here on the Expedia. We are pleased to hear your compliments on the room and our service which you found excellent. I will pass your positive words to Igor and Wendy who took great care of you. Glad to know you enjoyed our location as well as our Amade Restaurant. We all truly hope to welcome you back soon, With kindest regards, Lucie Dagan Hotel Manager
3 night romance trip May 18, 2013
Glynn and Donna
US
5.0 / 5Outstanding
"Great Location beautiful accommodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed in a Junior Suite at the Mamaison for my last night in Prague and it was fabulous. The location was divine, the room was outfitter with a massive kind sizzed bed, a living area, bar, and 1.5 baths and still had ample room to move around. The staff was well-mannered and prompt and quickly filled my every request (taxis, champagne service, etc.) This is definitely the place to stay for a special night in Prague
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued Guest, I very much appreciate the time you took to write your review about your recent visit at Mamaison Suite Pachtuv Palace Prague. We are happy to hear that we met your expectations and that you enjoyed your room and our helpful reception staff members. I will pass your compliments onto the entire team. I hope to have the chance to welcome you back at our hotel soon, With Kind Regards, ILucie Dagan
Other trip May 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Best choice for Prague"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel, great and helpful staff, clean room, gorgeous palace 3 minutes away from Charles Bridge and Old Town. What more could you want?
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Adrian from Bucharest, thank you for your positive comments about your recent stay at Pachtuv Palace. It is great to hear that you enjoyed your stay with us, especially the helpful staff, clean room and our location. I hope to have the opportunity to welcome you back soon, with kindest regards, Lucie Dagan Hotel Manager
Other trip Apr 8, 2013
Adrian
US
5.0 / 5Outstanding
"fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel helpful staff . Great location. Upgraded us to a suite that was amazing!
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Valued guest, I would like to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent stay in Prague. I am pleased to hear that you enjoyed our hotel staff members as well as the location and free upgrade. I hope to have the opportunity to welcome you back when your future plans will bring you back to Prague. With kind regards, Lucie Dagan
Other trip Apr 7, 2013
A Traveler
US
4.0 / 5Excellent
"Great service, cold room"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
My wife and I stayed in a deluxe suite for five nights. The view was five stars all the way. The staff was attentive and patient. Unfortunately, the room was just not up to snuff with the location and the service. The bathroom was a C- at best, and, worst of all, the radiator-style heater was not working in the bedroom (which was a major problem because it was below freezing the entire time we were there). I'd stay there again, but I'd have lower expectations.
Genuine Hotels.com guest review
5 night trip Mar 23, 2013
J.P.S.
US
5.0 / 5Outstanding
"Fantastic view and value with my winter rate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Got an amazing winter rate that included an upgrade to a river view room. I found the deluxe suite to be extremely spacious and pleasing and the staff to be very attentive. The car service to the airport was excellent as well. I visit Prague ofter and I preferred this hotel and location to many of the others I have tried.
Genuine Expedia guest review
Response by Pachtuv Palace
Dear Greg, I would like to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent stay in Prague, also thank you for sharing your comments with other travellers here on Expedia.com I was very pleased we met your expectations and you enjoyed your stay with us. I am happy that you enjoyed your room with beautiful view to the Vltava River as well as our staff members. I will forward your compliments to all of them. I hope to have the opportunity to welcome you back soon, Sincerely, Lucie Dagan Hotel Manager
Other trip Mar 6, 2013
Greg
US
3.0 / 5Good
"A Room with a View...and Attitude."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Were it not for the location of this hotel, it would have been a genuine disappointment. Granted, the view from upgraded rooms is incredible- overlooking the Charles Bridge and up to the castle. Our room was a virtual apartment- a huge sitting room, a modest bedroom, bathroom and oddly, a separate room down a hall for the toilet. The major drawback, however, were the staff who while very formal, did not seem eager to inform or assist. The room was extremely hot and although we asked repeatedly to have the temperature lowered in the room, it remained set at the same temperature. My friend finally ended up sleeping on the couch with the windows open (in December!). On a number of occasions, the staff gave us information that was incorrect and only when we asked that it be checked or confirmed, was it corrected. We also overheard the concierge tell another guest who had asked about available concert tickets that there were none available when we had just booked tickets a few minutes earlier ourselves and had found many available. Our local Czech guide observed the same thing about the staff when she interacted with them. On the up side, there are many local bars and restaurants in the immediate area for both take out and eat in that offer a much better value than the hotel's breakfast which is comparatively very expensive. Reviews from guests who had stayed here earlier indicated that the staff then was very helpful, so perhaps there's been a recent change in personnel.
Genuine Expedia guest review
Other trip Dec 15, 2012
Petrus66
US
5.0 / 5Outstanding
"Highly recommend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel Patchuv is wonderfully located in the old town of Prague. 100 yards to the St. Charles Bridge, maybe 1/4 mile to old town center and the Old Jewish Quarter. Everything within easy walking distance. Great staff, wonderful restaurant and superb service. Americans should be aware that the hotel has a big tub with essentially no shower curtain (short glass partition of about 18 inches which means standing right under the shower head if you don't want to drench the floor.) This is not a show-stopper- not a single hotel we stayed in eastern Europe had shower curtains- this was a step up since it had a tiny partition to keep all the water from going on the floor. I highly recommend the Patchuv.
Genuine Expedia guest review
Other trip Dec 1, 2012
A Traveler
US
4.0 / 5Excellent
"a nice place to visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
the hotel is in a perfect position for walking to all important and popular sights. the staff could not have been more polite and helpful. dining reservations and booking tours were done with ease. our room was slightly smaller than we normally see, but it was clean and tidy. breakfast in the restaraunt was very pleasant.
Genuine Expedia guest review
Other trip Nov 12, 2012
grandpa
US
4.0 / 5Excellent
"Great Location and Service"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is in a great location and the staff was very friendly and very helpful. Our room was a Jr. Suite and it was very large with a small fridge and little cooktop even. We didn't really need all that space, but if you did it would be nice to have.
Genuine Hotels.com guest review
Romance trip Sep 19, 2012
A Traveler
US
5.0 / 5Outstanding
"An Oasis in the Middle of Prague"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a wonderful property and we thoroughly enjoyed our stay. The staff was wonderfully helpful and eager to please.
Genuine Expedia guest review
Other trip Aug 30, 2012
Martin
US
5.0 / 5Outstanding
"Could not have been nicer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service was first-class and friendly, and the building and courtyards were beautiful. We got upgraded to a deluxe suite with a view of the river, which was enormous and very well appointed (although our friends were in a "junior" suite on an interior courtyard that was nearly as large). The location is in the heart of the tourist center of Prague (steps from the Charles Bridge) -- with all the advantages and disadvantages that that brings.
Genuine Hotels.com guest review
Trip with friends Jul 24, 2012
John
US
4.0 / 5Excellent
"Beauty and Clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
near city center, very convenience for transpotation, many tram station near by, very beatiful hotel and very clean and staff very helpfull.
Genuine Expedia guest review
Other trip Jul 17, 2012
jennifer
US
5.0 / 5Outstanding
"Mamaison Suite Hotel Pachtuv Palace is World Class"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic. Enormous enchanting suites. Intimate. Wonderful staff. Fantastic location.
Genuine Expedia guest review
Other trip Jul 4, 2012
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great staff, Great location ( best location in Prague) Rooms are very big. Staff excellent, they go out of their way to help. I would definetly stay there again
Genuine Expedia guest review
Other trip Jun 7, 2012
Omar
US
5.0 / 5Outstanding
"Heavenly accommodations in Prague!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great location, wonderful staff and amazing room! One step into the lovely courtyard, you would think you were in the country at a lovely villa. Our room , a large suite overlooking the courtyard, was absolutely perfect! For the amount we paid, the most reasonable and delightful accommodation we have had in Europe. Happily, another quiet oasis in a busy, beautiful city.
Genuine Hotels.com guest review
Romance trip Jun 4, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good hotel near Charles bridge"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel in Vienna near Charles bridge
Genuine Hotels.com guest review
3 night romance trip May 1, 2015
A Traveler
GB
5.0 / 5Outstanding
"Fantastic hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly, welcoming, great location and a beautiful building.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
GB
3.0 / 5Good
"This could have been perfect"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Positive things: + Very spacious room with nice furniture. + Excellent location Negative things: - Sticky (dirty) bathroom floor on both bathrooms - Old TVs with DVD player but no DVDs - Dusty floor (room was not properly vacuumed)
Genuine Hotels.com guest review
4 night romance trip Feb 4, 2015
A Traveler
IE
5.0 / 5Outstanding
"Superb hotel in old town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is exceptional. The suites are spacious and very charming. All the modern amenities you need for a comfortable stay but with a traditional and quaint style. Located just near the very popular Charles bridge but in a quiet street. Great restaurants nearby but the hotel restaurant is also very good.
Genuine Expedia guest review
Other trip Feb 11, 2015
craig
GB
5.0 / 5Outstanding
"Well situated hotel close to all the attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was situated close to the river and all the attractions of Prague. Some good restaurants surround the hotel. The staff were very courteous and helpful. We were upgraded to a large deluxe spacious room. Suggestions on trips and activities were provided each day.
Genuine Expedia guest review
Other trip Feb 4, 2015
Stephen
GB
4.0 / 5Excellent
"Great location, very professional staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very pleasant staff and our stay. Will recommend to my friends. We ate at the hotel restaurant twice and it was lovely although pricing the 'full' buffet breakfast at 570czk is a bit excessive.
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Vendula Kropackova Guest Relations Manager
2 night romance trip Dec 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fantastic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel staff all very helpful. Central to all you need to see around the Old Town. Highly recommend it/
Genuine Hotels.com guest review
Response by Pachtuv Palace
Dear Valued Guest, I would like to take this opportunity to thank you for choosing Mamaison Suite Hotel Pachtuv Palace for your recent Prague visit. It was with great pleasure to learn that you enjoyed your stay with us and that you will retain a pleasant memory of our hotel. I will be more than happy to pass your valuable comments onto the entire team of Pachtuv Palace. I will be very pleased to welcome you back to the Pachtuv Palace soon Yours sincerely, Vendula Kropackova Guest Relations Manager
3 night romance trip Dec 15, 2014
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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