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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
""Reviewed by a Hotels.com guest on May 2, 2012
I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.
Location.
Situated on the beach in Cancun, The Royal Islander is close to Playa Delfines, El Rey Ruins, and La Isla Shopping Mall. Additional attractions near this condo property include Aquaworld and Luxury Avenue.
Features.
The Royal Islander has a marina, an outdoor pool, a children's pool, and tennis courts. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3.5-star property include a technology helpdesk, secretarial services, and technology support staff. This Cancun property has a restaurant, a poolside bar, and a swim-up bar. For a surcharge, guests have access to an airport shuttle (available 24 hours). Guest parking is complimentary. The staff can arrange concierge services, tour/ticket assistance, wedding services, and event catering. Additional amenities at this Art Deco property include an arcade/game room, multilingual staff, and gift shops/newsstands. The property may provide extended parking privileges to guests after check-out (surcharge). This is a smoke-free property. This property is self-catering. A total renovation of this property was completed in September 2009.
Guestrooms.
The Royal Islander has 179 guestrooms. Rooms feature balconies with ocean or pool views. Guestrooms have flat-panel televisions with premium satellite channels and DVD players. Guestrooms provide complimentary wireless Internet access, phones, CD players, and free local calls. Beds have pillowtop mattresses and premium bedding. Each guestroom is individually decorated and furnished. Bathrooms offer shower/tub combinations, makeup/shaving mirrors, and hair dryers. Additional amenities include climate control, in-room safes (accommodate laptops), and air conditioning. Guestrooms are accessible via exterior corridors. Housekeeping is offered. Cribs (infant beds) are available. All guestrooms at The Royal Islander are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
This property is closed from 8 September 2012 to 14 September 2012 (dates subject to change).
The Royal Islander has a full-service health spa nearby. Located at The Royal Sands, it is easily accessible by the resort's free shuttle service.
Choose from a variety of massages ranging from Hot Stone, Lomi-Lomi and Swedish to a Moon & Stars Massage on a terrace overlooking the Caribbean. Beach, villa and terrace massages are also available. Start your Spa pampering with some hydrotherapy in the sauna and Jacuzzi before choosing your therapies for the day.
The Spa has a Fitness Center with cardiovascular equipment and weights for your daily workout and there's a Beauty Salon so that you can get a new look to go with your golden tan.
Cayo Largo – Casual dining with an International menu for lunch and seafood specialties on the dinner menu. Open for breakfast, lunch and dinner. Theme nights and poolside cookouts are staged on different nights of the week. There is a terrace bar for al fresco cocktails.
Paco’s Tacos – Tasty Mexican and Tex-Mex favorites for lunch and dinner.
Bartolo’s Pizza – Order your pizza to go.
Pool and beach bars
The Royal Market (convenience store)
Additional restaurants at neighboring sister resorts The Royal Mayan and The Royal Caribbean
Families will enjoy the beach at The Royal Islander; beach activities include volleyball and sand castle building and there are sun loungers and thatched palapas for shade.
There is a large pool and a separate children’s pool, which are heated during the winter. Pool activities include water aerobics, pool volleyball and snorkeling demonstrations.
The daily resort activity program features yoga, aerobics, crafts and beach fun.
Water sports such as snorkeling trips, scuba diving, windsurfing, fishing and boat trips can be arranged at the in-house travel agency.
There are lighted tennis courts at the resort and tennis gear can be signed out at the Sports Desk.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in CancunThis guest did not leave a comment.
"Clean but in need of upgrade"
Relative to some of the other hotels in the area about average, pool area a little small and surroundings and hotel decor a little dated, restaurant options on site a little limited, adequate for the price.
Unless you book the 1 bedroom suite the room is small with no amenities. This facility is actually a timeshare condominium so there are no ice machines, no shampoo provided. Only towels an a bar of soap. The pools are great and the bech is also excellent. For the price and a short 1 or 2 night stay it was OK but not for an exteneded stay
"great place to stay"
this place is a wonderful place to stay with your family
"Safe bet"
This is a safe bet for a couple or a family. Rooms were minimal, but easily sufficient. Wireless internet and TV, nice bathroom, nice balcony. Refrigerator, microwave, iron, coffee pot. Only odd/unexpected thing was that there was no soap/shampoo; easily explained when we realized this is a "resort" not a "hotel"??? Bring your own! Food was great and […] I imagine if I had brought my 2 kids they would have found lots to do in the amazing pools/ocean and lots to eat. After 3 days I think they (7 and 10) would have been bored though. Also stayed at another resort in Mexico during the same stay--food was AWFUL!!!! I hear that good food is something that either makes or breaks the trip to Mexico-I can believe it. One thing to know is that there are 3 hotels in a row and you can use you room key (the way everything is paid for) at any of the 3 hotels...gives you a little more variety. Read more
"4 nights at the Islander"
We originally booked a room here, but on arrival were disappointed in the room -- very small and with two double beds rather than our requested king size bed. Also the balcony was unusable, barely enough room to stand, with no room for chairs. We immediately upgraded to a one bedroom suite which was much, much nicer. The double balcony was equipped […] with a table and chairs -- perfect for breakfast -- and lounge chairs. The view was tremendous, we overlooked the pool and the ocean and were far enough up (4th floor) to not hear much noise from the pool area. The beach was nice and not very crowded during our stay (Nov 14-18). We didn't eat in the restaurants. We drank margaritas at the bar next to the pool during happy hour, they were good. We highly recommend the ferry to Isla Mujeres and a day at the beach there. Read more
"The Royal Islander - Perfecto!"
Absolutely gorgeous hotel and wonderful and staff was excellent. Alberto, Samuel, Jesus, & Ian were phenomenal. Already planning the next trip.
This guest did not leave a comment.
The beds were very uncomfortable. Very hard, no padding. Otherwise the room was lovely. Would highly recommend this resort.
"The Royal Islander in Cancun"
Not really a hotel, the appartments are owned by private members, customers are mostly in the 45-60 years old range (I was there in mid November). Wonderful beach and pool/sea view from the room, customers mostly from North America, food and drinks are not cheap, typical for Cancun. Possibility to snorkel in Punta Nizuc, but that's quite a long walk […] on the beach (3km?). I quite enjoy my stay there (3 nights), but wouldn't pay the full price for a room in high season. Read more
"great return of investment"
This guest did not leave a comment.
"Great apartments for families"
This place was great for an apartment with fantastic views, pools and direct access to the beautiful beach. Supplied games from the sports club and even had decent quality tennis racquets for a good match. Shop a bit pricey, but what do you expect. Reasurants on site quite good and informal, so great for kids. We'd go back.
"Отель Royal Islander"
Отель расположен в примерно в 3-х км. от торговых центров, магазинов и немного выше от линии прохождения автобусов, что не очень удобно. При этом сам отель достаточно хороший (отличные номера-апартаменты, очень чисто, внутри есть бассейн. Также здесь есть неудобстово в том, что здесь номера бронируются с субботы по пятницу. И если ты приедешь сюда по […] середине недели, то тебя в субботу заставят переселиться в другой номер, что не очень удобно. При этом про это нигде не озвучивается на сайте. И сотрудник не очень были корректны, когда нам про это объясняли. Также есть еще одно неудобство - на территории отеля есть рестораны и бары, при этом расплачиваться ты можешь только через ключ от номера, на который ты вносишь депозит в размере не менее 800 долларов США. Т.е. если ты приехал всего на 2 дня, то ты все равно должен внести депозит 800 долл. - это через чур. При этом ключ от номера - это обычная пластиковая карта (а не браслет на руку). Т.е. если ты хочешь за что-то заплатить в баре в самом бассейне, то придется с этим ключом плыть в зубах. Исключая все это отель очень хороший. Сами номера замечательные. Read more
"Hotel Royal Islander - Cancun"
Gostamos muito. É um tipo de flat. Nosso apartamento tinha 2 suítes (1 com cama king size e a outra com 2 camas de casal) uma sala (com movel da TV que ainda tinha 2 camas de solteiro), mesa e cozinha completa tipo americana. Tinha uma varanda com 2 espreguiçadeiras, mesa e vista para a piscina e praia. O hotel tem uma bela piscina de adulto, piscina […] infantil, recreação, quadras de tenis, massagem perto da praia e outras coisas que não usamos. Tinha um mini mercado, lavandeira e agência de viagem Thomas Moore. É um hotel bem família sendo a maioria dos hóspedes americanos, depois mexicanos. Não vi mas meu marido disse ter alguns poucos brasileiros além de nós. A praia do hotel apesar de limpa e linda, com água não muito fria e azul piscina, esteve sempre com bandeira vermelha ou amarelo enquanto estivemos por lá. É um hotel que não é super luxuoso mas tem todo o conforto. Recomendamos principalmente para quem quiser fazer passeios em Cancun e região. Ótimo custo benefício. CONTRAS: Aos sábados tem que mudar de quarto em funçoa de ser um time share. Read more
This guest did not leave a comment.
"Hotel pour 1 nuit"
Grand complexe impersonnel. Ascenseurs longs et en panne et une climatisation trop froide dans les chambres.
This guest did not leave a comment.
"tranqulidad para descansar"
muy bonito, tranquilo para descansar y excelentes instalaciones , alberca ideal para toda la familia
"アイランダー，大変よかったです。お世話になりました。"
ロイヤルグループが３つ並んでおり，行き来できるのでレストランやプールが選べて良かったです。 途中で子どもが体調を崩しましたが，夜の救急対応や昼に医師が常駐していることなど，安心して滞在できました。 またカンクンに行ったら宿泊したいです。
"Satisfied with the commitment of the Hotel"
When we arrived at the hotel we were informed that we have booked a room at Royal Islander but they would send us to Royal Caribbean, which was the building next to Royal Islander. We dont know the reason, but we suspect that the room we have booked was all occupied and they decided to send us to a better room. When we arrived at the room, we were very […] impressed as the room was much bigger than we thought, with a huge living room and kitchen. We are satisfied with the commitment of the hotel as they did not just send us to a smaller room. Read more
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