"clean and quiet"
Although the decor was outdated, this hotel was clean and quiet. Its was ok for an overnight stay but nicer hotels are very close to this locationGenuine Hotels.com guest review
"Spend the extra and stay elsewhere!"
This place is marginal at best. When I arrived I was told that the indoor pool & jacuzzi were broken (one of the main reasons I chose this hotel). There was nothing on their website to indicate there was an issue. The floor of the bathroom was so slippery I almost fell 2 or 3 times. The beds are not comfortable. They feel like they're 30 years old/very […] soft & uncomfortable. It's not a bad place to stay if you're worried only about the cost. If you're looking for comfort, go somewhere else. I recommend spending the extra money and staying at a different nearby hotel. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
My stay was very fulfilling. The breakfast made my day. I was very happy to have stayed there! It was a fantastic experience!Genuine Hotels.com guest review
I wish front desk had reminded me about breakfast. But it was a snowy night and plows were onsite several times during the night for service. Was glad to see that hill was kept cleaned up and plowed.Genuine Hotels.com guest review
"Clean smelling; tough to find"
We were greeted by a very pleasant person at the front desk. We paid only 76$ for a room with 2 queens, which was a very good deal for the area. As we walked down the hallway, I noticed a faint, pleasant smell of clorox, or some similar cleaner. Usually hallways smell of mildew. The room was super clean. The bathroom was so clean it sparkled! I hunted […] for dirt, looking at curtains, blinds, even the top of mirrors, all clean. 10 minutes after we reached our room, they called to ask if we were satisfied- nice touch. My only complaint, which I don't think they are at fault, the signs were confusing on the way in from hwy 15. From the exit ramp, when you turn left you see a sign saying 'Gettysburg' pointing at the very next left. That actually means Gettysburg the town, not Gettysburg the road- which is the name of the road the hotel is on. You actually need to take the second left for the road. Read moreGenuine Expedia guest review
Nice staff and room , would have bee nice to know the pool was not a availible.Genuine Expedia guest review
"Still nice but slipping lately"
This hotel has been plagued by problems with the pool and spa all year. This visit, the pool was down for maintenance, a few visits ago the spa was cold my entire visit. Lately I've also noticed the complimentary breakfast has been slipping in quality and they recently got rid of the juice machine. I like OJ for breakfast! Seems like the donuts, bagels […] and english muffins are always a bit stale. I know it saves time to put them out the night before but even if you cover them overnight they are still stale in the morning. Read moreGenuine Expedia guest review
I was very disappointed that the pool was not in working condition. I wish I would have been notified before my arrival as I would have chose another hotel to stay at. When I discussed the issue with the employee that checked us in she happily told me that I could use the jacuzzi as much as I wanted as my 8 year old daughter was standing next to me […] but offered no other way to rectify the situation. The employee that ran the breakfast was rude and she acted as if you were putting her out to get plastic silverware. Not a way to start each day on vacation. I visit this area often to visit family and I won't be staying here again! Read moreGenuine Hotels.com guest review
"Good location for Roundtop Mountain Ski Resort"
Comfortable hotel. Clean and neat. Friendly staffs. I read review said pool was under maintenance. I did not expect it but it was under maintenance. Hot tub in the same room was hot why pool was cold?Genuine Hotels.com guest review
"Comfortable and convenient, though a bit off the m"
We've stayed at this same hotel twice now and chose to return because it's a comfortable and quiet place to rest on our travels. It's not hard to find but the long access road driveway that leads to the front confused us at first. Happily the hotel itself is in excellent condition despite that rough stretch of overgrown asphalt.Genuine Hotels.com guest review
"Nice hotel out of the way"
We booked this hotel for an overnight stay on our return trip from Florida. After a long day of bad traffic, we wanted to let the kids go for a swim and relax, so we paid the extra money for this hotel because it had an indoor pool. We were very disappointed when we learned at check-in that the pool was closed for maintenance. Only other negative was […] the surrounding area was desolate (other hotels and on a side road), so if you wanted to go eat or anything, you had to drive to town. The staff was excellent, room was clean and spacious, hotel was in good repair and nicely decorated. Complementary breakfast was good. Read moreGenuine Hotels.com guest review
"Christmas Day Arrival"
Arrived early on holiday but had no problems with checking in and was provided with a choice of which floor I would prefer my room. This is not something I had experienced before and it was appreciated.Genuine Expedia guest review
The main reason for us staying here was for the indoor pool...which turns out was not working...not sure why that was not mentioned before hand. the kids were so excited to be able to swim during the winter....it was a big let down...the room was clean but most of the outlets did not work...figured that out when I was trying to find one to charge the […] phone and carried the coffee pot around the room plugging it in, trying to find one that worked... The exhaust fan in the bathroom did not work as well... the staff were alright except for the gentleman who came on for third shift...the kids and I went down to the lobby, they of course were not tired and wanted to watch tv down there..he just looked at us liked we all had 3 heads, not even a hello, how are you, Merry Christmas... Breakfast was good its unfortunate though that the woman who Im guessing sets up and cleans in there would not stop following our every move and kept trying to tell me how to prepare my breakfast in her thick accent that I couldnt understand...she had me so annoyed, I just wanted a peaceful morning, ended up in an argument with the rest of the family...this could have been a nice place, but because of the pool not working, lack of things not working appropriately in the room, and staff attitudes I will never stay there again and would not recommend it at all...It sounded good but the reality of it was a huge let down... Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. We understand how important is to know the status of amenities, such as the pool. We are sorry to hear we did not meet these expectations. We are also sorry to hear about the e disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service.
"Very good stay"
Everything was clean, and otherwise as expected.Genuine Expedia guest review
Hotel was clean and quiet. The room was in great shape. My only complaint, and I am really nitpicking, is that the bathroom floor was dangerously slippery with socks. Not much better with bare feet. Other than that great room.Genuine Hotels.com guest review
We were there at Christmas time. The lobby living room was nicely decorated ---however, the fireplace was not on. The front desk claimed she didn't know how to turn it on for a warm effect. The swimming pool heater was not working so it wasn't possible to swim in the icy water. The entire pool area was very cold. The strangest and most frustrating about […] our experience was that one morning we put the don't disturb sign on the door until we were ready to leave at 12:00. When we came back at 10 pm the room had not been cleaned. When we asked, the front desk stated their policy is if that if the cleaning crew needs to pass over your room they will not return!!! Never had that experience anywhere before! Breakfast was good. The rest of the trip was good too. Read moreGenuine Expedia guest review
Very clean, comfortable and friendly hotel. Highly recommend!Genuine Expedia guest review
excellent we enjoyed it so much we stayed there on our way back.Genuine Hotels.com guest review
"Clean, quiet and comfortable"
My husband and I needed a hotel room for just one night. We never heard of this one but thought we would give it a try. It was great. The staff was friendly, the hotel and the room were very clean. Breakfast in the morning was do it yourself but they had a little bit of everything. We are definitely going to stay there again.Genuine Expedia guest review
"Hotel not prepared"
The hotel did not have the pool open. The desk person who checked us in informed that breakfast started at 6am. We came by at 7am for breakfast and were told they were behind because of Thanksgiving and to come back 30 minutes later. Room was quiet and comfortable, so no complaints there.Genuine Hotels.com guest review
"Needs to improve a bit"
Wasn't one of the better Country Inns I've stayed at. I really like this brand, and most have really great staff and atmosphere. At this one, nobody really greeted (or even acknowledged) you if they saw you in the hallway. Also, our room wasn't cleaned at all. We left our first day in the early afternoon, but the housekeeping staff was just a door or […] two past us and saw us leave. Never went back to make up beds or add towels. Good thing there were only 2 of us or we'd have been sharing wet towels (or making a trip to the front desk). Since there were two towels left and we were exhausted after traveling again all day, we just let it go. However, on checkout nobody inquired as to how our stay was (usually a standard question when we check out of Country Inns). If I stay in this area again, I'll choose a different hotel brand in the area. Also, the area around the hotel wasn't in the best upkeep. There was a burnt out catering business next door with weeds grown up all around it. Not pleasant or safe-feeling. Read moreGenuine Expedia guest review
"Almost like Home"
As always, a great stay at this location. Close to everything including diversity of food vendors. They had cookies and fresh fruit available this time which I also liked. Great stay at a great prices.Genuine Hotels.com guest review
Being from the West coast we had not tried these hotels. Stayed at several on this trip. Very reasonable pricing - clean, excellent service and free breakfast. Was a perfect spot to allow us to visit both the National Civil War museum in Harrisburg and GettysburgGenuine Hotels.com guest review
Pleasant stay, good breakfast variety, attendant was very helpful. Hotel was cleanGenuine Expedia guest review
The room was nice, breakfast was reasonable. The hot tub was cold. I was really looking forward to a hot soak after a long day of traveling...Genuine Hotels.com guest review
"Not what i expected"
The good first, it was clean, and the desk staff although sparse, was extremely kind and tried to be helpful. The Bad- Only 1 computer in lobby and after 45 minutes of the staff trying to get it working, no luck. waist of time and frustrated. Lobby and community area TINY. Just not comfortable place to hang out. Wouldn't stay againGenuine Expedia guest review
"Ok, not worth out-of-way stay"
it's out of the way, weird neighborhood, but close to interstates. not the most friendly staff, room a little cramped. ok for a couple nights. its true... staff friendliness makes a huge difference.Genuine Hotels.com guest review
"NO CLEANING SERVICE"
Horrible!! My room was not cleaned and even after I went to the front desk at 12:40 P.M. and requested the room be cleaned, I was told the cleaning staff was not finished and would get to my room. I returned at 5 P.M. only to find the room NOT cleaned and I was told I would have to clean it myself because the staff went home.Genuine Hotels.com guest review
Hotel and room was clean, staff was friendly, breakfast was good. Only detractor was that there was WAY too much chlorine in the pool area. I wasn't even swimming and it was burning my eyes just sitting poolside.Genuine Hotels.com guest review
"clean, inexpensive inn with good quality furniture"
Everything about my stay was pleasant except for 2 things: the heater in the room was noisy, and the complimentary breakfast choices were just okay--powdered scrambled eggs instead of fresh eggs tasted terrible. Did not have any whole grain, whole wheat breads, bagels. Did serve hot oatmeal, howeverGenuine Hotels.com guest review
"Cozy, clean, would stay here again"
The place was great. Not too far from Hershey Park and Tanger Outlets....great continental breakfast, and a friendly staff to boot. The free wifi was a plus as was the very comfortable beds. I say save a little money and stay in this comfortable and clean family friendly but quiet hotel.Genuine Expedia guest review
"A little hard to find, but good overall"
While convenient to the limited access route 15, the hotel is on a side road that could be mistaken for an access ramp. A prominent, lit sign would be helpful. Facility is clean, comfortable and attractive, and the free breakfast was very good.Genuine Hotels.com guest review
"Easy to get to"
Easy to find. But more thought should have been put into parking. Very difficult to park a bus or trailer.Genuine Expedia guest review
Not much to tell. Stayed overnight, bed was comfortable. I recommend having the breakfast there, especially the waffles.Genuine Expedia guest review
"not at all satisfied"
no customer service whatsoever. some guests were muddy and hotel never cleaned up lobby, elevators, halls, etc for 2 days. disgusting. employees didn't care one bit. never staying here again.Genuine Hotels.com guest review
"Fifty dollar damage deposit hold for Expedia!!!!"
The staff was very pleasant and the complimentary breakfast was better than econolodge. The bed felt a little too worn (toosoft and lumpy)but the linens and furnishings were fine. My biggest concern is that because I used expedia,they placed a $50.00 hold on my dredit card for any room damage. I would NOT have minded or complained at all if Expedia […] had warned me about this! I know the hotel has to protect its assets and they may have had an expdia customer cause damage and since the hotel does not have any credit card info,I understand why they need to do this. Since expedia did not warn me I hope other travelers read this review. Maybe they save the old beds for expedia customers too! Read moreGenuine Expedia guest review
"Not worth the money"
Front desk manager (Bill) was not helpful at all. Upon checking in, was told that my room was already checked into. Was not able to offer a different room away from highway (as I had originally requested). No non-feather pillows. Had no clue where we could eat or offer up suggestions. Workout room had no air conditioning, was minimum 85 degrees when […] not in use. Would not recommend this hotel. There is a marriot and hilton in the area, might be 20-30 more, but worth it. Read moreGenuine Hotels.com guest review
"One night stay"
Everything was nice, except that the bed was not that comfortable.Genuine Expedia guest review
Staff was accommodating and friendly. Rooms were clean. Breakfast was delicious.Genuine Hotels.com guest review
Clean and comfortable. Great breakfast! They were renovating while we stayed, so it will be even nicer in the next few weeks.Genuine Hotels.com guest review
"Pool out of order"
Everything was great with the hotel except the pool was out of order. They were re-doing the tile floor. They said they would see if it would be open later - come back. We did hours later and oh no we can't open the pool. Other guests said they were told it would be open 6am Sunday. At 10am they were till working on it. That is our one time a year we […] go on vacation and we were really looking forward to the pool! We should of got a discount. Other than that the hotel was great!!!! Breakfast was real good! Very clean! Read moreGenuine Hotels.com guest review
"Close to the highway ... maybe too close"
The hotel is conveniently located off Rte. 15 right by the PA turnpike. Very easy access. But it's unfortunately situated right next to the highway, and the room is not insulated enough to block the traffic noise at night (despite what looks like an attempt to add a layer of plexiglass over the existing windows). The rest of the suite wasn't well-insulated […] either. Noise from the hall kept my daughter awake as she tried to sleep on the sleeper sofa in the living room. And someone's shower sounded like the water was pouring right into our bedroom (it was louder than when anyone used our shower). Read moreGenuine Hotels.com guest review
We stayed two nights. The room was clean and staff was polite and friendly. The pool had some maintenance issues. We would stay there again!Genuine Hotels.com guest review
Very pleasantly surprised. Our room was excellent, quiet, clean, the bed was comfortable, the room had everything we needed. Great location to Gettysburg and Hersey Park.Genuine Hotels.com guest review
"Early check in"
Staff allowed us to check in early really appreciated that.Genuine Expedia guest review
"Clean and Fair price"
Clean rooms, good breakfast and friendly staff. Hotel was easy to find and room was ready upon arrival.Genuine Expedia guest review
"Hershey Auto Show"
This is a great motel to use if you are going to the Hershey Auto Show...close enough to make an easy trip, but far enough away to be out of all the traffic. The staff are very friendly. The breakfast is great.Genuine Hotels.com guest review
Good place to stay. NOTHING ELSE TO ADD TO THIS. dON'T KNOW HOW MUCH MORE YOU WANT BUT THIS IS ALL I HAVE TO SAY.Genuine Expedia guest review
The whole experience was terriable. Room was not ready when we attempted to check in and the staff was rudeGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. It is not our practice to have rude agents manning the front desk.
Was very disappointed. Bathroom had stopper removed from tub and left on soap rack, and no stopper in sink. Toilet overflowed with normal use. Truck noise. No room to park, had to park on lawn. Not up to standards of other Country Inns I have visited.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We apologize that the rooms were not cleaned properly and that our parking is some what limited.
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