"Location and amenities"
Overall average experience. Staff was good, room clean, good parking, complimentary breakfast OK. Hotel was too close to the highway (15); hotel entrance was too congested with semi-trucks coming in and out of the nearby businesses. A rundown business next to the hotel was not appealing. Pool was not available for use.Genuine Expedia guest review
"Not worthed for 100 bucks"
Place is located at safe and nice location..rooms are clean.it just when i used bathroom i found toilet rolls are almost to the end which shouldnt be happening in this price range.if the hotels wanna go green than they can do it but not by taking 100 from coustomer and by giving em less stuff.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Good value for a quick one night stay."
Beds were hard as a rock. My wife and I both had backaches the next morning. Other than that, a well kept, clean place to stay. Bring your own toilet paper!Genuine Hotels.com guest review
"Nice hotel outside the City"
It was a little farther than anticipated. I thought I booked it in Harrisburg, and was disappointed in how much further it was past the City. My error, I suppose. The bed was uncomfortable, assuming it was the mattress. The gym consisted of two older treadmills and one bike. The treadmill I picked said it needed the belt oiled. Other than that, it was […] clean, and everything was fine. Read moreGenuine Expedia guest review
Noisy, and heat either had to be turned up all the way to hi, if you put it on low the room would get cold! Other than that rooms were fine.Genuine Hotels.com guest review
"Good and clean"
Very comfortable and clean. The beds were very comfortable, the hotel and rooms very clean. The breakfast was good and had real scrambled eggs, although they were more baked then cut up. Real oatmeal too, not instant. My husband and I were very comfortable. The road going to the hotel seemed more like a construction or heavy equipment road but there […] were several hotels in this road. It was right off the freeway. Don't let the road scare you off. Read moreGenuine Hotels.com guest review
"Clean and inviting; full breakfast included"
I was disappointed there was no tub stopper so I could soak in the tub. I made a makeshift plug with a wash cloth. When I asked for one at the front desk, the front desk employee said guests tend to take them with them when they leave and if we were going to be staying an additional night she would ask housekeeping for one in the morning. We were only […] staying one night so that was not an option. The breakfast that was included was amazing! I have never stayed at a hotel where the "continental" breakfast was so extensive. Really great perk! Read moreGenuine Expedia guest review
Was all fine with no problems and had a nice breakfast to get the day startedGenuine Hotels.com guest review
Hotel was nice but bed was bad. It was a king and had a high spot next to a low spot. Needs to be upgraded.Genuine Hotels.com guest review
Spent extra for a hotel with an indoor pool and exercise room.. Pool had been broken for weeks - notice should have been put on website. When we checked in we were told that jacuzzi was still working. True but it was in the freezing cold pool room that had no heat! Also most of the equipment in the exercise room was not working. Breakfast was fine. […] Beds were comfortable. Bathroom was clean Read moreGenuine Hotels.com guest review
"Nice hotel with good breakfast"
The hotel was nice with a good breakfast. When my husband requested eggs, the server was very accommodating and cooked scrambled eggs for him. He enjoyed the fresh waffles. I was happy they had hot oatmeal and herbal teas to choose from, in addition to fresh oranges. The workout room was very disappointing. One out of the two treadmills was broken. […] The treadmill should have been fixed. There was only one set of weights to use that were too heavy for me to use. There should be more hand weights to choose from and more mats to exercise on. There was only one exercise mat to use. Also, the pool's heater was broken, so the pool was unavailable to use. Read moreGenuine Expedia guest review
Clean, Quiet, convenient . What else could you want?Genuine Hotels.com guest review
"Clean and comfortable"
The hotel was clean and comfortable-service was great. We watched the olympics while eating complimentary breakfast. Perfect place to stay between college events.Genuine Hotels.com guest review
"Nice hotel close to Roundtop Ski Resort"
We booked this hotel to stay close to Roundtop and loved the look and feel of the hotel. Staff was very friendly and the complimentary breakfast was great. Will be using this as our hotel from now on when we travel to PA to snowboard.Genuine Expedia guest review
"not very good"
the bathroom not working correctly, couldn't flush the toilet.Genuine Expedia guest review
"Spacious and Comfy"
We stayed there last Friday night and it was really nice! The pool was freezing cold and we were advised that is was "under maintenance" due to a pipe bursting in the heating the past week! The jacuzzi was up and running and it was wonderful! We stayed in a standard room and it was very spacious! The bathrooms were of great quality and they have you […] nice shampoo and conditioner and soaps even makeup wipes. All above the average hotels' quality. The breakfast room was a little small, at least for the time it was open. The hours were really sparse only being 3 hours. But the breakfast was very nice, waffles, juices, coffees and plenty of teas. Hot and cold cereal, breads and bagels. Along with eggs, sausage and French toast. Overall not a bad stay plus check in is early at 3pm and check out is late at 12. Gives you time to enjoy. Read moreGenuine Hotels.com guest review
"Not bad, if the pool would have been operable."
Everything was nice, however we arrived late and checked in on a Friday night. The next day we wanted to use the pool and it was down for repairs. This was one of the main reasons we picked this hotel for the kids. They said they would help us with the bill. But it was just disappointing and we didn't do anything further about it. Just would have liked […] to have a heads up when we checked in that it was out of service. Read moreGenuine Expedia guest review
"condition of room"
Bed was the WORST ever slept in. extremely uncomfortable. very fitfull sleep. bathroom floor had some sort of film on it. when walking on it in bare feet or socks, i almost fell several times. was literally like walking on ice. reported it to desk in a.m. and he was a little indifferent. while at desk, DID hear another person say they DID slip and fall. […] certainly did not feel i should have paid what we did for the room. Would have stayed somewhere else. Read moreGenuine Expedia guest review
We found out this is a franchised hotel. the price offered is good, room is quite large and everything is quite clean and generous.Genuine Expedia guest review
It would of been better if pool was not broke kids was disappointed other than that was niceGenuine Expedia guest review
"Nice and clean"
Hotel was clean and well maintained. Would recommend and would most definately use again.Genuine Expedia guest review
"Dont stay here!"
Better off staying at motel 6!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
"Nice hotel and a very good vaslue"
Clean and comfortable at a reasonable price made for a enjoyable stay. All staff was very friendly.Genuine Hotels.com guest review
toilet was a problem... and didn't want to flush...front desk handed us a plunger.. however, other than that nice clean place, decent accomodations.. slightly noisy as room faced the highway, but would stay again as it was great for the price.Genuine Hotels.com guest review
"Easy to access."
My only negative is that this chain of hotels places a $500 hold on your credit card.... Makes it difficult if you don't expect this. Hotel staff have nothing to do with this. Its a corporate thing Im told.Genuine Expedia guest review
The rooms are not the most quiet that I have experienced and I had to turn on my sleep app on the iPad.Genuine Expedia guest review
The hotel was clean and the staff was professional. However, the walls are too thin! I could hear the entire conversation of my neighbor's cell phone! And if your neighbor is using the water for a shower, forget about it. The pipes sound like they are going into your ear!Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize you were able to hear your neighbor's conversation and the sound of the pipes.. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
"Mechanicsburg hotel by Rt 15."
Good hotel, checked the fire exits and they worked, one of the doors was propped open. the first room I was given the electronic door lock wasn't working, i.e. the door wouldn't lock when it closed, light switch in other room didn't work properly and I reported this when I was leaving. Employees were very nice.Genuine Expedia guest review
It was really nice, we always stay at Country inns & suites if there is one close to where we are going. This is close to our house and we needed to stay because of a plumbing issue. Very nice.Genuine Hotels.com guest review
"Close to destination"
Visit was okay. Pool and hot tub not available because pipe had busted earlier in month and was not fixed. Room was clean and comfortable. Room was on side away from interstate so very quiet. Overall, we would stay again and hope pool is available next time.Genuine Expedia guest review
Hotel was fairly clean. Heard highway traffic all night. After skiing all day, we looked forward to some time in the hot tub and pool, only to find out that it was closed due to electrical issues. Saw a review a few weeks ago about pool being closed, but figured it would have been fixed by now. The bathroom floor was tile and super slippery. Almost […] fell a few times. Breakfast was average. Get what you pay for. Next time i'll spend a few extra bucks! Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West We apologize you were not satisfied with the condition of the pool and guest room tile during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"clean and quiet"
Although the decor was outdated, this hotel was clean and quiet. Its was ok for an overnight stay but nicer hotels are very close to this locationGenuine Hotels.com guest review
"Spend the extra and stay elsewhere!"
This place is marginal at best. When I arrived I was told that the indoor pool & jacuzzi were broken (one of the main reasons I chose this hotel). There was nothing on their website to indicate there was an issue. The floor of the bathroom was so slippery I almost fell 2 or 3 times. The beds are not comfortable. They feel like they're 30 years old/very […] soft & uncomfortable. It's not a bad place to stay if you're worried only about the cost. If you're looking for comfort, go somewhere else. I recommend spending the extra money and staying at a different nearby hotel. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
My stay was very fulfilling. The breakfast made my day. I was very happy to have stayed there! It was a fantastic experience!Genuine Hotels.com guest review
I wish front desk had reminded me about breakfast. But it was a snowy night and plows were onsite several times during the night for service. Was glad to see that hill was kept cleaned up and plowed.Genuine Hotels.com guest review
"Clean smelling; tough to find"
We were greeted by a very pleasant person at the front desk. We paid only 76$ for a room with 2 queens, which was a very good deal for the area. As we walked down the hallway, I noticed a faint, pleasant smell of clorox, or some similar cleaner. Usually hallways smell of mildew. The room was super clean. The bathroom was so clean it sparkled! I hunted […] for dirt, looking at curtains, blinds, even the top of mirrors, all clean. 10 minutes after we reached our room, they called to ask if we were satisfied- nice touch. My only complaint, which I don't think they are at fault, the signs were confusing on the way in from hwy 15. From the exit ramp, when you turn left you see a sign saying 'Gettysburg' pointing at the very next left. That actually means Gettysburg the town, not Gettysburg the road- which is the name of the road the hotel is on. You actually need to take the second left for the road. Read moreGenuine Expedia guest review
Nice staff and room , would have bee nice to know the pool was not a availible.Genuine Expedia guest review
"Still nice but slipping lately"
This hotel has been plagued by problems with the pool and spa all year. This visit, the pool was down for maintenance, a few visits ago the spa was cold my entire visit. Lately I've also noticed the complimentary breakfast has been slipping in quality and they recently got rid of the juice machine. I like OJ for breakfast! Seems like the donuts, bagels […] and english muffins are always a bit stale. I know it saves time to put them out the night before but even if you cover them overnight they are still stale in the morning. Read moreGenuine Expedia guest review
I was very disappointed that the pool was not in working condition. I wish I would have been notified before my arrival as I would have chose another hotel to stay at. When I discussed the issue with the employee that checked us in she happily told me that I could use the jacuzzi as much as I wanted as my 8 year old daughter was standing next to me […] but offered no other way to rectify the situation. The employee that ran the breakfast was rude and she acted as if you were putting her out to get plastic silverware. Not a way to start each day on vacation. I visit this area often to visit family and I won't be staying here again! Read moreGenuine Hotels.com guest review
"Good location for Roundtop Mountain Ski Resort"
Comfortable hotel. Clean and neat. Friendly staffs. I read review said pool was under maintenance. I did not expect it but it was under maintenance. Hot tub in the same room was hot why pool was cold?Genuine Hotels.com guest review
"Comfortable and convenient, though a bit off the m"
We've stayed at this same hotel twice now and chose to return because it's a comfortable and quiet place to rest on our travels. It's not hard to find but the long access road driveway that leads to the front confused us at first. Happily the hotel itself is in excellent condition despite that rough stretch of overgrown asphalt.Genuine Hotels.com guest review
"Nice hotel out of the way"
We booked this hotel for an overnight stay on our return trip from Florida. After a long day of bad traffic, we wanted to let the kids go for a swim and relax, so we paid the extra money for this hotel because it had an indoor pool. We were very disappointed when we learned at check-in that the pool was closed for maintenance. Only other negative was […] the surrounding area was desolate (other hotels and on a side road), so if you wanted to go eat or anything, you had to drive to town. The staff was excellent, room was clean and spacious, hotel was in good repair and nicely decorated. Complementary breakfast was good. Read moreGenuine Hotels.com guest review
"Christmas Day Arrival"
Arrived early on holiday but had no problems with checking in and was provided with a choice of which floor I would prefer my room. This is not something I had experienced before and it was appreciated.Genuine Expedia guest review
The main reason for us staying here was for the indoor pool...which turns out was not working...not sure why that was not mentioned before hand. the kids were so excited to be able to swim during the winter....it was a big let down...the room was clean but most of the outlets did not work...figured that out when I was trying to find one to charge the […] phone and carried the coffee pot around the room plugging it in, trying to find one that worked... The exhaust fan in the bathroom did not work as well... the staff were alright except for the gentleman who came on for third shift...the kids and I went down to the lobby, they of course were not tired and wanted to watch tv down there..he just looked at us liked we all had 3 heads, not even a hello, how are you, Merry Christmas... Breakfast was good its unfortunate though that the woman who Im guessing sets up and cleans in there would not stop following our every move and kept trying to tell me how to prepare my breakfast in her thick accent that I couldnt understand...she had me so annoyed, I just wanted a peaceful morning, ended up in an argument with the rest of the family...this could have been a nice place, but because of the pool not working, lack of things not working appropriately in the room, and staff attitudes I will never stay there again and would not recommend it at all...It sounded good but the reality of it was a huge let down... Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. We understand how important is to know the status of amenities, such as the pool. We are sorry to hear we did not meet these expectations. We are also sorry to hear about the e disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service.
"Very good stay"
Everything was clean, and otherwise as expected.Genuine Expedia guest review
Hotel was clean and quiet. The room was in great shape. My only complaint, and I am really nitpicking, is that the bathroom floor was dangerously slippery with socks. Not much better with bare feet. Other than that great room.Genuine Hotels.com guest review
We were there at Christmas time. The lobby living room was nicely decorated ---however, the fireplace was not on. The front desk claimed she didn't know how to turn it on for a warm effect. The swimming pool heater was not working so it wasn't possible to swim in the icy water. The entire pool area was very cold. The strangest and most frustrating about […] our experience was that one morning we put the don't disturb sign on the door until we were ready to leave at 12:00. When we came back at 10 pm the room had not been cleaned. When we asked, the front desk stated their policy is if that if the cleaning crew needs to pass over your room they will not return!!! Never had that experience anywhere before! Breakfast was good. The rest of the trip was good too. Read moreGenuine Expedia guest review
Very clean, comfortable and friendly hotel. Highly recommend!Genuine Expedia guest review
excellent we enjoyed it so much we stayed there on our way back.Genuine Hotels.com guest review
"Clean, quiet and comfortable"
My husband and I needed a hotel room for just one night. We never heard of this one but thought we would give it a try. It was great. The staff was friendly, the hotel and the room were very clean. Breakfast in the morning was do it yourself but they had a little bit of everything. We are definitely going to stay there again.Genuine Expedia guest review
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