"Nice hotel for overnite stay."
Did not get roll away bed as requested, not enough towels in bathroom per people staying in room. Had to go get towels ourselves.Genuine Expedia guest review
"Standard Queen, Not! Queen!"
The overall room was clean and was OK but the "standard queen beds" are not really a queen , but a double bed. After searching hours on the internet for 2 queen beds versus 2 doubles for four adults was very disapponting, to get there and they were not at all what I expected. I have stayed in Country Inn and Suites before and I did have a normal queen […] bed and was very comfortable. The front desk said that the beds were the standard queens. So if you are wanting a spacious queen and not a double you may not want to stay here. Read moreGenuine Expedia guest review
"Two nights for sporting events"
The hotel was very damp. The room wasn't freshened between the first and second night. The towels were picked up from the bathroom floor, but only a few were replaced with fresh towels. The beds were not even straightened. The door to the pool was hard to open and no pool towels were available at the pool. The room backed right up to the highway and […] was very noisy. The sound from ajacent rooms was easily heard. This was one of the loudest hotels I've stayed in. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the thin walls. Your feedback helps us prevent situations such as this in the future. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
The room was very nice, nice bathroom, breakfast room was crowded not a lot of seating, and the pool area was way too warm and never enough clean towels when you were done swimming. We would stay there again if in the area, wish there were some restaurants nearby though.Genuine Hotels.com guest review
"Smelled like an ashtray"
We gad a non smoking room but the whole thing smelled like old cigarettes even the bathroom. Non working fan in bathroom. Bed was comfy tho.Genuine Expedia guest review
Our hotel stay was ok, the staff was friendly and the ambience was nice. The only bad thing was the breakfast. It was really crowded and they only had one person stocking up. Everyone felt bad for her because it was a lot of people she definitely needed more help. We had to wait a while because the food was basically gone and we had our kids waiting […] to eat. I would of perfered to just buy breakfast else where. Read moreGenuine Expedia guest review
"Fine stay except for a few annoyances"
The room and stay were fine. The room itself was nothing special, although I've stayed in much much worse. I bought a snack from the vending machine though, and the sell-by date was two weeks prior. I took one bite and had to throw it away. Also, the pool was murky, but it was obvious they were treating it, because you could smell chlorine as soon as […] you walked through the front door. Other than that, it was fine and satisfied my needs. Read moreGenuine Hotels.com guest review
"only if last available"
We were very disappointed. The pool area was very unkept. Blackish something around corners of hot tub. Tiles need repair and were not clean. Room was dirty, ,behind stands, frig, food in it, no tissue...Breakfast was poor compared to others we stayed at, not that far from there.Genuine Hotels.com guest review
"good for a young family"
A little bit older of a hotel, but in good repair and comfort. Accommodated my young family and me well.Genuine Hotels.com guest review
"Our stay in Mechanicsburg"
We had a nice stay. The dryer in the laundry was not working and in the exercise room the A/C was not working so it was quite hot in the room and also the only piece of equipment that worked was 1 treadmill. If the laundry and excerise area was functioning properly the say would have been much better.Genuine Expedia guest review
"Great Location and Excellence Service!"
Hotel exceeded my expectations! Clean hotel staff was extremely friendly! Great location 25 min drive to Hershey Park!Genuine Expedia guest review
"Good place to stay...especially for families."
he 6 of us enjoyed our stay. The a/c was great....very cool through the night.Genuine Expedia guest review
We stayed for a couple of nights. My son had a lacrosse tournament and we went to Hershey Park. The hotel is about 25 minutes south of Hershey which was a bit much. However, it was clean, the staff was friendly and the breakfast was plentiful and very good. We didn't spend much time at the hotel but the time that we did spend there was comfortable.Genuine Hotels.com guest review
"I expected more"
I've stayed at Country Inns and Suites in the past, always enjoying my stay. That is why I booked this hotel. While adequate in all ways, the experience was just OK. I would only stay here again if I could not find something better.Genuine Expedia guest review
"Not bad for the price"
I stayed 3 nights. Needs to be updated. For the price it was good 20 min from Hersey.Genuine Expedia guest review
"No suite, no kitchen, yes toenail clippings, noise"
We paid extra for a one-bedroom suite, expecting a bedroom with one bed for us, and another room for the kids. We thought the kitchenette would be like the kitchenettes in every other suite hotel we've stayed at, and we've stayed at plenty. All our expectations were sorely disappointed. Turns out a one-bedroom suite is just a regular narrow room with […] a door between the two beds and the pull-out couch. My son had to sleep in the room with us, while the girls slept on the bumpy couch. My daughter lost her Nintendo DS stylus in that couch and found--brace for it--toenail clippings!! WTH?? The supposed kitchenette is a mini fridge and a tiny microwave. It doesn't even have a sink, let alone something to cook on or in! The beds were near the window overlooking a highway, so I couldn't sleep because of the noise from the trucks. The lobby is little more than a desk and stairs up to the second floor, although it does have a tiny seating area with a bookshelf. There's no program guide for the TVs, so unless you're familiar with the area's cable stations, you won't find much more than infomercials. If you're going to Hersheypark, like we did, we highly recommend you stay anywhere but here. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. We also apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
"Great Hotel for Carlisle Fairgrounds"
My son and I stayed 2 nights for Chryslers at Carlisle, Fri and Sat. The desk staff was very friendly and helpful. The facility and room was modern and clean. The hotel is off the beaten path but still only about 20 min to the Fairgrounds. Breakfast was fine with good time frame. The staff was helpful with questions like local food delivery options. […] Everyone had a good attitude and smiled. Would definitely consider this my regular option for this area. Have stayed in Carlisle area about 7 times, this hotel was a first. Read moreGenuine Expedia guest review
Very pleased with everything. The beds were awesome. I slept like a baby after a long drive!!! I will use this chain of hotels as a first choice.Genuine Hotels.com guest review
"hotel was just ok..."
I was not impressed with quality for my price of $500.00 plus for two nights. Upon entering room there was left over food in fridge, rotten apple, left over milk and frozen dinners. There was not a remote for TV to be seen. Desk did give us spare, following morning it fell out of pull out sofa. I would think cleaning people should notice these things […] so it made me little worried what was cleaned and what wasn't. Read moreGenuine Hotels.com guest review
during our stay the first floor was under renovation, so it and some of the stairways were off limits. a little inconvenient, but you can't fault a place for upgrading! our room was on the newly renovated third floor so it was nice and fresh. nicely done. we also enjoyed the indoor pool and spa.Genuine Hotels.com guest review
Great hotel. Room was nice, air conditioning worked well, beds were comfortable. We enjoyed the pool after a long day of sightseeing. Staff was helpful. We would definitely stay here again.Genuine Hotels.com guest review
"OK quality for what we paid"
Overall, not a bad hotel for what we paid. But we paid 40% less than posted rates. Hotel offers a small pool/hot tub, exercise room, front and side parking (1 side), free breakfast (hot and cold selections, not too bad), free newspapers and cookies, vending machines, etc. Standard fare for a mid level hotel. Some issues - wireless internet did not work […] so had to use hard line, papers and cookies not available each day as advertised, pool didn't have towels 1 night. Rooms were standard with fridge, microwave, and flat panel TV. Standard rooms, nothing special. Overall about what I expected for what we paid. Read moreGenuine Hotels.com guest review
"A good night's rest"
First stay at this hotel, for 1 night, and found it to be pleasant and quiet. The hotel appeared clean and well maintained and I was greeted very warmly on my arrival. There were no unpleasant smells in my room or in the lobby. Amenities were as expected, no surprises here. The room was certainly big enough for my comfort, bathroom was fine. Mattress […] was just about right, surprisingly! After a good night's rest, breakfast was a delight, lacking for nothing. To sum it up, I enjoyed my stay here, and will return when my travels bring me to the Mechanicsburg area again. Read moreGenuine Hotels.com guest review
My family and I go to Hershey Park every year and this was the first year we went early and from the experience I had I will continue to go early and stay here.Genuine Hotels.com guest review
"Expensive for What You Get"
The night before I was in a Comfort Inn that was in better shape than this Country Inn and cost about 3/4 as much. Look around further before settling for this Country Inn. It is on a road beside the PA Turnpike with nothing else around but other hotels.Genuine Hotels.com guest review
Staff was very pleasant and the quality of service was great. We will be back next year.Genuine Hotels.com guest review
"Very nice place."
Great stay. Staff was very friendly, and breakfast buffet was excellent.Genuine Hotels.com guest review
"Poor service and hotels needs maintenance"
The work out room had a broken AC unit and was hot as a sauna. When I notified the front desk they said they would fix the next morning. The next morning it was not fixed and talked to a different person at the front desk. He denied the the room had AC and told me to just open the door. There was clearly an AC unit in the room and he did not care to […] offer any assistance. In addition, our bathroom vent/fan did not work, the pool was cloudy and smelly. Overall, the hotel was run down and the service was poor. We actually canceled our last 2 nights and moved to a different hotel. The only positive was that the breakfast was good and they had a variety of foods. Not enough for me to ever book this location or chain again. Read moreGenuine Hotels.com guest review
"Great hotel, great stuff"
Best for the bucks. Good selection on breakfast ,clean pool . Clean hotelGenuine Expedia guest review
"would stay again"
The hotel was great the breakfast was great! The only reason for not having 5's on everything is the hotel"s GPS of address had me making a wrong turn. The neighborhood is industrial which is fine for me I don't like walking around.Genuine Hotels.com guest review
"Very clean hotel, only 15 mins from hersery park!"
This was a very clean and friendly hotel, the staff were all very nice and gave me and my family anything we needed. We all would stay at this hotel again.Genuine Expedia guest review
"great place for the money"
This place was great. The breakfast was pretty good and the price was really good for what you get. The rooms were very similar to embassy suites at half the price.Genuine Hotels.com guest review
Staff could not get remote to work. Soap left from previous guest in bath tub. Breakfast was fair , not as good at the many other Country Inn & Suites I've stayed at.Genuine Hotels.com guest review
Hotel was nice and clean. Maybe a little overpriced, but clean, friendly and safe. Breakfast was good, lots of hot breakfast choices, and well maintained and clean breakfast area.Genuine Hotels.com guest review
My family and I really enjoyed our stay. Everyone and everything was great, If I had to pick one thing that could have been better within this hotel I would say the gym. But overall I REALLY had a nice time. Thank You!!!Genuine Hotels.com guest review
The room was clean. The bathroom was clean. The carpet on the main stairs needed a good vacuuming. The staff was not very engaging or friendly. Not sure if that had to do with the fact that I had prepaid through Expedia , as it was mentioned a few times. The breakfast was more than adequate. I would stay here again.Genuine Expedia guest review
"No chips in the cookies!!!!"
When we checked in the desk personnel were friendly and helpful, but when we looked for the chocolate chip cookies that are always available at this chain, all we found was a cookie jar with plain, tasteless cookies! Very disappointing! This is an smaller and older Country Inn and Suites. There was a sign in the lobby indicating that they would be remodeling […] soon. Room was very comfortable and clean. Staff was friendly. However, when I called the desk about using the pool at 8 PM, he said it was closed because it had been cleaned early. I had walked down to the pool in the afternoon and the door was locked. I didn't ask again in the morning. My fiance checked out the breakfast in the morning, and found it to be mediocre (all carbs and no protein) so we went to a restaurant. We enjoyed the room, but the hotel was not as nice as we had anticipated. Read moreGenuine Hotels.com guest review
Very good for the night stay to visit Hershey Chocolate world. Kids loved the pool.Genuine Hotels.com guest review
The restroom in our room was not operating properly when we arrived. When we contacted the front desk we were told that Maintenance personnel do not work at night so no one was available to take care of it. This was at approximately 5:30pm, it was not late at night. The front desk person was courteous and sympathetic but they were not provided with […] any contacts for outside of normal maintenance work hours. She did however provide us a plunger to attempt to fix it. Read moreGenuine Expedia guest review
"Great stay, 20 min to Hershey Park, 12pm checkout!"
My girlfriend and I visited Hershey for the weekend. After a long, hot day in Hershey Park, we got to the hotel to check in at around 9:30pm. The young woman working the desk was very friendly(which I am not used to from most nighttime hotel staffs) and gave us a list of local restaurants with directions. She also made extra sure to warn us that the […] area was on a boil-water alert due to a broken water main. We entered our room to find it very clean. The bathroom was large, the bed was comfortable, the tv and the wifi both worked well, and the AC/Heat unit works well, without any bad smells. The bed and pillows were clean and comfortable. Breakfast was fantastic. Usually, the continental breakfast I experience (and expect)is your standard stale muffins and burnt tasting coffee. I was delighted to find that the coffee tasted pretty good, there is a waffle iron that's not in all the other guests way, bagels, different breads to toast, cereals, fresh apples and oranges, and then the yogurt. Rather than the usual yogurt cups, they set up a yogurt station of sorts. There was a large tub of delicious vanilla yogurt on ice, small bowls, and a variety of yogurt additives, such as granola, raisins, walnuts, blueberry's, and I can't remember what else. Eggs, sausage, and potatoes were also available and not too shabby. On top of all of that, and most importantly, there was a person working in there to keep everything CLEAN and stocked, and did it quite well. All together, perfect. Read moreGenuine Expedia guest review
"Nice for seniors"
Very nice.Would prefer ist floor because my husband is handicapped.Genuine Expedia guest review
Nice. Breakfast included! Very good location. Clean and quiet.Genuine Expedia guest review
"A fine place to stay"
This was a well-kept property. Everything was clean and comfy. I'd stay there again anytime.Genuine Hotels.com guest review
"very friendly staff"
The rooms were clean and the hotel was maintained. The pool was super cold which was disappointing because it was an indoor pool. The breakfast was very unappealing. There was cold cereal and the breads were stale. There were no eggs of any kind but there was gravy and biscuits. The staff was the best. The young lady that was there was fantastic. She […] was VERY nice every time we saw her. We would stay there again and just make other plans for breakfast. Read moreGenuine Hotels.com guest review
"Was fine, but breakfast was terrible"
The room and staff were fine, but breakfast was terrible. We typically like to stay somewhere that includes breakfast so that is kind of important to us. this was just grossGenuine Hotels.com guest review
We were greeted warmly by the front desk person. The hallways smelled of cleaning products...which is a good thing. The room was nice and clean. We looked at the pool but did not use it. The pool room was very humid. Breakfast was excellent...lots of choices. Close to major highways. I would stay at this hotel again...:)Genuine Expedia guest review
Hard to find the hotel and how to get in to the hotel; got in late and the young man behind the desk talked our ear off when we just wanted to get in the room but he was nice. Usually CI&S are amazing, but this one was just average, not as comfy as other CI&S. Good breakfast.Genuine Hotels.com guest review
Average place. A bit expensive. Wasn't dirty, but didn't seem bright and clean. Room seemed very narrow.Genuine Expedia guest review
Great place to stay!! Totally impressed. Will defiantly look into this chain of hotels again:)Genuine Hotels.com guest review
I do NOT recommend this hotel. Sheets on bed were NOT changed from previous guest and dirty. Instead of changing sheets, made family change rooms. Heater in pool was broke and pool was not usable. Hotel located next to turnpike and had to listen to heavy truck traffic all night.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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