"Reasonable price and not far from attractions"
We selected this hotel because it was a reasonable drive to Hershey Chocolate World but seemed cheaper than others that we considered. Room was fine and the staff was very friendly. The dining room even brought out more breakfast for our family even though it was past the posted time (we slept in after a long drive). Nothing within walking distance […] so you do need to drive to anything you want to do. We would stay here again. Read moreGenuine Hotels.com guest review
"First trip to area."
The hotel was clean,service was great. Only problem we ,8 of us total, was that the dining room was to small. The hot tub was HOT the pool COLD. Pool towels should have been a little bit longer. Driving time to our attraction only about 25 minutes.Genuine Hotels.com guest review
"Excellent close to several vacation spots"
Sun is the GM. She is very accommodating!! Our family ages ranged from 7 to 62 yrs old!!! We were all happy and very satisfied !Genuine Expedia guest review
"Nice Hotel, but Out of the Way"
It was a nice hotel, but if I had not had a GPS, I never would have found it. It is difficult to get to from Hershey Park and a bit out of the way.Genuine Expedia guest review
Okay for a one day stay. Breakfast is good though did not care much for microwave cooked egg beater type scrambled eggs. Indoor pool is small but clean and our kids enjoyed it. The plastic patio chairs were uncomfortable and few in number. If you are expecting a mountain view, this is not the hotel for you because it is located right on top of route […] 15. Ask for a room away from the highway. Staff were pleasant. Read moreGenuine Expedia guest review
"Pool was cold."
Grand kids could not swim in pool. Water was very cold. Told staff but did know good.Genuine Expedia guest review
The staff was very accomodating. I asked to change room and was cheerfully obliged. In the new room the air conditioner unit didn't work correctly it just blew cold air constantly. The breakfast was good although, they could have hired two people instead of just one to do it all.Genuine Hotels.com guest review
"Stayed in hotel for a family function."
Tried to check in @ 12 and very rude girl at desk told us in no uncertain terms there were NO rooms available until after 3. (Didn't even check or anything ; hotel did not seem that crowded which makes me think there had to be at least one room ready!) Checked in finally @ 7 and went to room; not very clean. Very dirty by airconditioning unit and dirt […] in corners of bathroom. Slept ok and breakfast was ok. When checking out, girl at desk could not provide me with a bill of charges because she said since I booked through a third party(expedia) that was not available??? Never heard of that before. I would not recommend staying here again. Read moreGenuine Expedia guest review
"Clean pleasant staff"
The hotel could use some updating but the staff was helpful and pleasant. Breakfast was nice.Genuine Hotels.com guest review
The room was very small and very noisy from the traffic traveling the road behind the motel. Had our room been on the front it probably wouldn't have been so bad. The staff was very nice, doing all they could to make our stay a good one. In fact the young lady at the front desk was everything we could have asked for. Had we been staying in the area […] more than one night we would have gone to a different motel. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that the traffic noise kept you from enjoying your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
"Owner/Manager very accommodating"
Stayed 2 different nights. In both cases, the staff and the facility could have been more helpful, friendly and accommodating. Highly recommendGenuine Hotels.com guest review
The hotel was clean and the staff was pleasant. We booked a room for 5 and the room accommodated us nicely. On the first night my daughter went to take a shower and discovered there was no shower curtain. I called the front desk to request a shower curtain so we could use the shower without flooding the bathroom. The front desk clerk said there was […] a shower curtain in the trash can next to him and wondered if it was from our room. I asked for a replacement and he said he would try to locate one. He called me back right away to tell me he located a replacement shower curtain. I asked if someone could bring it to the room. He told me he was the only employee there and I would have to come to the desk to get it. So, I had to change back into my clothes to pick my shower curtain so we could use the shower without flooding the bathroom. I also had to request another set of towels because, even though I booked a room for 5 people, we were given only 4 sets of towels. The free breakfast was very good. The breakfast area, however, was much too small to accommodate everyone staying in the hotel that wanted breakfast. This over-crowding persisted for nearly 2 hours, perhaps longer. I didn't monitor the situation for the entire duration of breakfast. It was unpleasant. Read moreGenuine Expedia guest review
Would not stay again , in a very industrial area, not much is close to hotel. Dining room was too tight couldn't really eat comfortably.Genuine Expedia guest review
Only issue no towels at pool and difficult to get themGenuine Hotels.com guest review
Just got back from visiting Hershey and stayed here. The rooms were clean and sufficient for what I was looking for. The sofa bed was a bit uncomfortable, when I complained they said they were getting new ones in two months. The bfast was good. They had 3 hot items that changed each day, a waffle maker, yogurt with fixings, toast ect. It was 20 mins […] away from Hershey but quite doable. I do recommend if nothing else closer is available. Read moreGenuine Expedia guest review
"Nice stay but too far from Hershey park"
Nice stay. Staff was extremely nice. Continental breakfast was terrific. Only down fall was that hotel was too far from Hershey park... It was probably 30 min away. But other than distance it was a pleasant stayGenuine Expedia guest review
hotel and staff great.breakfast awesome. the hot tub was broke and the pool was very cold which was upsetting because that was the main reason that I stayed here.the staff tried to get me a room with a big tube but it was all full.Genuine Hotels.com guest review
"Great Stay !"
Stayed overnight for a Bruno Mars concert in Hershey. Room was very clean (no musty smell), bathroom very clean and on the larger side for a hotel bathroom (good for a family with little kids that need to take a bath!), hair dryer provided. Staff was friendly & efficient (they even have cookies at the front desk!). Room was very quiet, nice room darkening […] shades, a/c worked great & was very easy to regulate / not too loud. Good size parking lot, covered area to unload luggage onto provided luggage carts at the entrance. Complimentary breakfast in a room off of the lobby was great, oatmeal, cereal, yogurt bar, waffle maker, eggs, sausage, muffins, English muffins, toast, donuts, fruit, cereal, coffee (to go cups w/ lids provided), milk & juices. Hotel was located about 20 min from Hershey Park. Read moreGenuine Hotels.com guest review
The whirlpool was drained the entire time we stayed there. That was one of the main reasons for booking with you.Genuine Hotels.com guest review
"Would Stay Again"
Nice hotel in a safe area. area is quiet and close to major highways. The staff was super helpful. The free breakfast was just ok, I would eat it again. I will stay there next year if there are rooms available.Genuine Expedia guest review
"Great staff and very clean"
Staff was very friendly and helpful. Room was very clean. Would definitely stay here again!!Genuine Hotels.com guest review
"Convenient stopping point"
Very nice hotel...would recommendGenuine Hotels.com guest review
I appreciate when a room advertised as a suite actually has a separate bedroom with a door. The room configuration was excellent here for my traveling family of four. Only minor issues were that there were no bath towels, so I had to go to the front desk to ask, and then I later found that there were no sheets for the fold-out couch, so again I had […] to ask. Not a big deal, but obviously not up to expectations in a hotel room. Room was quiet and comfortable with a decent sized fridge. My first stay at a Country Inn and Suites, and I'll look for them again when traveling with my family. Read moreGenuine Hotels.com guest review
"Good value with free breakfast"
The location is convenient; room is clean and relatively new; free coffee in the lobby and breakfast add to the value.Genuine Hotels.com guest review
"Great hotel, friendly staff."
My husband, my mother, my five month old daughter and myself stayed here during a road trip. The staff were very friendly and helpfull. We had a hard time finding the hotel so I called the number I had and they have me turn by turn directions to get there. The rooms were very clean and comfortable. We enjoyed the pool and hot tub. The cookies were also […] really good. Read moreGenuine Expedia guest review
Mattresses were worn down some and sofa was beaten down to what wouldn't be picked up for free. Partiers roamed late. The hot tub was pleasantly the hottest I've ever been in. Good breakfast.Genuine Hotels.com guest review
"Felt like home!"
From the minute we arrived to the time we left we enjoyed our stay. All of the straff were helpful and very friendly. The cleaning staff was fantastic. We went back to our room around 1:00 and the cleaning staff was cleaning across the hall and my grandson was sleeping and she asked me if it would be alright if she vacummed the room acorss the hall […] that it wouldn't wake up my grandson. She was so nice. The breakfast was so good. It had a great variety to choose from and the staff was always making sure there was enough food. It was so clean and the matress was so comfortable. Would definitely recommend it and would definitely stay there again. There were a lot of teenagers staying there and we didn't hear them at all. The price was good too. Read moreGenuine Hotels.com guest review
It was a nice clean comfortable stay. The pool was small but adequate and the hotel staff was great!Genuine Hotels.com guest review
"Midpoint between Gettysburg and Hersheypark"
My family enjoyed the hotel and plan to stay again on our way back. Was a good home base for visits to Gettysburg and Hersheypark.Genuine Expedia guest review
Clean and roomy. Great waffles for breakfast.Genuine Hotels.com guest review
"It was OK."
We picked this hotel because of it's reputation. We had always had a good experience. Things were OK, pleasing maybe.Genuine Expedia guest review
"Comfortable and right price"
The room was clean and comfortable. The hotels appears like it was older but in good shape. The guy at the front desk was nice when we checked in. My children enjoyed the pool and the hot tub. I would stay again!!Genuine Hotels.com guest review
"nice people but tired property"
The staff was very nice bit the property is tired and in need of some work.Genuine Hotels.com guest review
Great experience all around. Enjoyed all aspects of the hotel.Genuine Expedia guest review
Did not clean room while we were out for the whole day. Had to go get more towels from the front desk,not bad but the price for this small room is over pricedGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do apologize for you having to go to the front desk to get more towels. We hope for another opportunity to exceed your expectations.
"Clean Hotel, Friendly Staff"
Nice hotel with friendly staff. As we were packing our Jeep, a member of the cleaning staff ran out to us to bring out a toy car our son had left behind! The pool area was a little disappointing. The floor was so slick that our son kept falling and the pool temp was so cold that we didn't even get in. Overall, we had a nice stay.Genuine Hotels.com guest review
Great place and I would go back again. Advice is you are traveling with someone with ambulation issues. My mom is 85 and doesn't walk well. Elevator is available but make sure to ask for a room near the elevator otherwise it can be a long walk. Tub and floors are very slippery in bathroom when wet. With towels on the floor it was ok. Bring your own […] bath tub mat if you have someone with difficulty walking since it is so slippery. The staff were superior!! Read moreGenuine Expedia guest review
goodGenuine Hotels.com guest review
Very clean place. Nice rooms. Disappointed no notice was given that the pool was unavailable.Genuine Hotels.com guest review
The refrigerator didn't work..the pool was very small . The hotel looked a bit run down..breakfast was ok .. Small hotel on general..Genuine Expedia guest review
"Clean and comfortable, close to Route 15"
The facility itself was very good. Breakfast nice but not enough room to sit and eat, had to take back our room. The check in and check out staff were slow and hardly acknowledged the customers. They were not rude but very inattentive to the guest and did not seem concerned with welcoming and getting customers served quickly. After waiting for ten minutes […] and needing to leave to get to my appointment, I just left my card on the desk and left without a receipt. But otherwise its updated, clean and has good breakfast Read moreGenuine Expedia guest review
"2nd time around."
We enjoyed our 1st time here at this hotel last year so there no question where I was this year. The price was good, service, clean, and food. The little gestures mean a lot. Great place.Genuine Hotels.com guest review
"Facilities need work"
Swimming pool and hot tub were closed for repair, fortunately the staff upgraded my reservation to a room with a spa tub.Genuine Expedia guest review
Good hotel, clean room. Unfortunately, pool was closed. I noticed that other people who had stayed here had mentioned, in their comments, that the pool was closed. When I called the hotel to check on this before booking I was told that it was open. But when we arrived we were told it was closed and had been for months. Was very disappointed!Genuine Expedia guest review
"Close to sights"
Complained of lights not working, they were never fixed. Beds were worn out and not the size requested. We requested two rooms with queen beds. We received two rooms with double size beds. They put a $100.00 extra charge on our bill and refused to give us any paper work, stating that it was Hotel.com's policy not to give us any paper work. The hotel […] was along a very dark road on the edge of an industrial area. To sum up our stay it was not very pleasant. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Harrisburg West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
"Pool was closed"
I booked a hotel based on an indoor pool and it was closed. We were not notified of this and I'm very upset.Genuine Hotels.com guest review
"Like Camphill & Mechanicsburg & Carlisle"
Enjoy the area and close enough to Carlisle for the car shows. The motel was as expected. Would stay again.Genuine Hotels.com guest review
"Spring Carlisle 2014"
Third year in a row at this hotel so that says something must be good. As long as you stay on the front of the building away from Route 15 it is very quiet, comfortable and always clean. Free breakfast is very goo for what it is. I like waffles so the waffle maker is great for me and always a good cup of coffee. The only reason I did not rate the hotel […] condition a five was that the pool and hot tub were not in service, apparently due to frozen pipes this winter. Very convenient to back roads into Carlisle to avoid traffic on I76 and I81 and close to Williams Grove Raceway. Will stay here again next year. Read moreGenuine Hotels.com guest review
"Carlisle car show"
we had a good stay and were very happy with the cleanliness of the hotel. would recommend it to anyone, we plan on coming down again next year for the car show and stay here will be our first choice. we were disappointed that the pool wasn't open during our stay but hope to try it out next time.Genuine Expedia guest review
"Nice size room"
Room was large with a comfortable chair. My only complaint is the bed needs to be replaced in room 104. The hotel is kept very clean and the staff was pleasant. Nice touches with fireplace in lobby along with fresh fruit and cookies.Genuine Hotels.com guest review
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