Quite satisfied with all aspects of the hotel and our stayGenuine Hotels.com guest review
"not as flashy when inside"
We were just passing through and had a dog with us, so we had to get a pet friendly room which apparently is the same as a smoking room because it smelt like an ash tray. The room appeared to be cleaned but then I found a used soap bar in the bathroom and knew it was at most wiped down really fast. I didn't have one person look me in the eye our smile […] the whole time, but I have come to realize that the days of good customer service are fading. There were no extra amenities for guests. No free Wi-Fi either. Not a nightmare but your money will get you more somewhere else. Read moreGenuine Hotels.com guest review
Fair price for a quality stay.Genuine Hotels.com guest review
"Great price and location but Hotel staff was rude"
Location was great and the hotel was neat. I was not happy when I got to the hotel and found out that the King room I reserved was not available. The lady rudely told me that they do not guarantee what you book online, that they were full and pretty much that it was nothing she could do about it because it was sold out. Although no one was even there […] at the hotel that night but a handful of people. I would not recommend this hotel unless you are just looking for anything and can not find something else in the area. The rest of the hotel staff was very nice and made it a more enjoyable birthday. Read moreGenuine Hotels.com guest review
My trip was a last minute decision and I was able to find a deal on expedia for this hotel for a great rate through the week.Genuine Expedia guest review
The room was a smoking with ionization...didn't work too good. Non-smoking were taken. Everything else was great.Genuine Expedia guest review
I liked the hotel it was clean and what I needed after a 10 hour drive. We stayed there for rest only.Genuine Hotels.com guest review
booked a non smoking room and when i got there they said they where out of non smoking rooms. so the room i got stunk and even the pellows smelled like smoke i couldnt stand it. it was discusting i will not go backGenuine Hotels.com guest review
"Nice room, excellent staff"
The staff was absolutely amazing. Extremely courteous, helpful and timely. The best customer I received at ANY hotel by far. The room was more spacious than I expected, so that's always a plus. Make sure you go to breakfast ... totally worth it!Genuine Expedia guest review
Everything was okay. My room only had one towel, which isn't a big deal because I could always get more. Then when I went down to ask for more towels they didn't send more up. I had to ask the next morning again for more towels to actually get more. The second time around was fine. Also got a loud wake up call the next morning by the fire alarm going […] off. On my day to sleep in a little, i woke ups little too early. Overall the hotel was okay. Read moreGenuine Hotels.com guest review
Always stay at Harrah when in Kansas City. My office is located within close proximity and I like all the amenities on - site.Genuine Hotels.com guest review
"Nicest room I have ever stayed in for the price."
Everything went very smoothly, the hotel is beautiful!Genuine Expedia guest review
"Hotel is nice."
Love the hotel. However, the trash bins are right in front of the elevator buttons and when you push the buttons to go up or down, you're touching the trash that people are throwing at, not in the bins.Genuine Expedia guest review
"Great place to stay"
We were looking for a place to stay on short notice. We found a great deal and had a wonderful stay!! We actually extended our stay an extra night. The staff provided excellent customer service, the food was wonderful, and the room was clean and comfortable! We will recommend Harrah's to all of our friends!!Genuine Hotels.com guest review
"worst hotel experience ever"
i had gotten a room on hotels.com about a week before my stay, when i arrived with my special needs dog i was told i would need an additional $50, no big deal, i had a $50 on me, i placed it on the counter, no cash the manager said...being a casino i couldnt understand why they wouldnt take my money, or why i needed to pay for my special needs dog that […] was not a pet! i do not have a credit card, i called my husband for his credit card info, they wouldnt let him use his credit card because he wasnt there, so what am i to do i say....the manager on duty replied....GET OUT! Read moreGenuine Hotels.com guest review
"Easy to pass on"
There is nothing special about this place. It wasn't bad, just very ordinary. I expected a little better for the price they charge.Genuine Hotels.com guest review
"Satisfactory but could do better"
please get some comfortable chairs (recliners would be nice) in the rooms. also, clear the room phones of previous guest's instructions, such as Do Not Disturb. We complained about it for the entire 48 hours we were there and NOTHING was ever done about it.Genuine Hotels.com guest review
Bathroom was dirty. Staff was rude. Not at all worth the money.Genuine Expedia guest review
"Fun stay before convention started"
It was fun, they had no more non smoking rooms, so that was a bummer.Genuine Hotels.com guest review
Nice hotel with nice rooms and a comfortable bed. Lots to do on site with casino, restaurants and night club.Genuine Hotels.com guest review
it was amazing!Genuine Hotels.com guest review
"close to class had to go to"
Nice staff, clean & kept up, room had too strong of a cleaning scent to it. Had to open door to air it out. Stayed in the older tower which is why room was overly sprayed with freshner.Genuine Hotels.com guest review
"Decent Hotel, a bit too spread out."
Stayed in the Atlantic Tower. Nice room, common areas & awesome buffet. Reasonably priced for breakfast & lunch. All food very good and great selection.Genuine Expedia guest review
It was ok. Booked nonsmoking but got a smoking room. Like that they go green but not to keen of reuseing towels. It was just ok!Genuine Hotels.com guest review
"Paying for Wifi?!?"
The hotel itself was wonderful. Staff was great. Location awesome. Food amazing. However, I was VERY upset that we had to pay an additional $11/night for wifi. This seems silly to me. Also, walls were very thin. I could hear my neighbors playing flappy bird at 11:00 at night.Genuine Hotels.com guest review
Booked a non smoking room. When I arrived was told smoking was the only thing available. Very rude and unhelpful at the front desk.Genuine Hotels.com guest review
Ok, kind of ghetto room. No duvet or blanket was on the bed, just multiple sheets with a mattress pad looking cover in between the sheets to make it heavy like a blanket. The couch in the room was dusty like someone had smoked, but it was a non smoking room. Was not that impressed.Genuine Expedia guest review
"Not exactly what i expected"
Shower head was nasty and partially plugged up. The single cup coffee brewer was dirty, the counter in the bathroom dirty. Aside from the late availabiity of my room, the entire staff was very pleasant. The resteraunts very over priced, however the bourbon chicken sandwich in the sports bar was very good.Genuine Expedia guest review
No issues was satisfied besides the 810 resturantGenuine Expedia guest review
"Dirty rooms, loose slots"
We arrived to find out they had no more non-smoking rooms. So, of course, the room reeked of cigarettes. There was hair on and in the bathtub. The chair had dirty stains. And there were several spots on the carpet that were stained with bleach. No safe in the room. But the slots were being nice to us both nights of our stay, so that was a perk.Genuine Hotels.com guest review
"Excellent for the price point"
We left a hotel that was not satisfactory at a much higher price point and selected Harrah's on price within my business travel budget. It was absolutely a steal for the price and the amenities were excellent. Would recommend to anyone business or pleasure.Genuine Hotels.com guest review
"Hotel @ Casino"
Breakfast buffet wa good and reasonably priced. Staff was friendly, helpful, and courteous.Genuine Expedia guest review
Everything was ok. But I'm allergic to down feathers. I had to go buy a pillow because the hotel didn't have pillows in stock with no feathersGenuine Hotels.com guest review
"VERY friendly staff"
Check in & check out was quick. Room was clean. Bed was comfy. Did not pass one of the hotel staff that did not greet or acknowlege me. Even a maintenance man changing the ligh bulb stopped and said good morning. Excellent customer service.Genuine Expedia guest review
"Great fun for my bachelorette party!"
we got to go to voodoo the club and it was so much fun the best part no cabs we just walked up to the room and had huge fun at the casino. the rooms were great and the staff very friendly will be going back!Genuine Expedia guest review
"One night stay."
It exceeded our expectations. All employees from the dealers to the restaurants were friendly and genuine. We would stay there again.Genuine Hotels.com guest review
"just for fun"
This hotel does not provide free in-room internet service. I do not gamble so it wasn't very convenient.Genuine Hotels.com guest review
Room Clean, Staff nice and Good food. Patrons next door were disruptive.Genuine Hotels.com guest review
"Pet Friendly / Uncomfortable Bed"
Wow! Love a casino hotel with pet friendly rooms. We booked over the telephone and confirmed a king room. Upon arrival we were told that they only had a double room for us. Extremely disappointing. A wet hand towel was in the bathroom sink and a few pieces of paper in the trash can. Don't know what was going on there but the rest of the room was incredibly […] clean. They didn't have any other pet friendly rooms available or we may have asked to be relocated. The beds were horrible. Very, very bad and just poor in every way. The dinner buffet was really good and a great price. Every staff member greeted us in one form or fashion no matter where we went in the hotel. For the amount of money I blew in the casino and the money they're raking in, the beds should be like floating on a cloud! The Mr. says breakfast buffet was mediocre and not worth the price. Read moreGenuine Hotels.com guest review
Burns in carpet, no closet or hooks, large stain on side chair, no lamp by bedside, high degree of damage on side tables. In the morning the lights would not turn on in entry or bathroom, making a shower impossible. I've never had a worse room.Genuine Expedia guest review
Friendly hotel service staff. Room was clean & comfortable. Located in the river bottoms. Not much around to see. Overall, our stay was nice.Genuine Hotels.com guest review
VERY COMFORTABLE STAY. STAFF VERY HELPFUL. GOOD FOOD OPTIONS. WILL STAY AGAIN FOR A THIRD TIME.Genuine Hotels.com guest review
"Great Hotel -- Awesome Stay"
Hotel was nice. I expected a little more.. Hotel staffing that I encountered seemed busy and rushed us but its a big hotel so it seemed pretty routine for them. Love the fact the Hotel is connected to the Casino .. Our view wasn't that great we could see the top of a roof of the building and that's pretty much it. My husband was disappointed that there […] was no option for room service in the room we stayed. There was a button on the phone but nothing that explained what all they offered like most hotels. Read moreGenuine Expedia guest review
As of last october, there is no room service...they want you to pay for wifi and there are no coke products, only pepsi. They stop serving alcohol at 2:00am and the room refrigerators are not stocked.Genuine Expedia guest review
I travel weekly for business and I stayed in three different hotels in three different cities last week alone. Not once in my travels have I ever had a hotel front desk staff person tell me, "We do have rooms available right now, but if you wish to check-in early (at 11 AM) we will have to charge you a fee." I understand that early check-in is not always […] available and I respect that, but if my room is ready and available it is common practice to allow a guest access to their room at time of arrival. There is no additional expense the hotel would incur from allowing that to happen and for them to try to charge for that is unexplainable. Again, I travel weekly for business, I have never had this happen before and I equate this experience to the new practice of the lower end airlines charging for carry-on baggage. I will never stay at this hotel again because it was clearly demonstrated that they do not value my business and do not feel the need to offer guests a common courtesy. It's the little things that make a difference and it's those little things make it an easy decision to never stay at Harrah's Hotel Kansas City again. Read moreGenuine Hotels.com guest review
"Never stay there or gamble there again"
Pile of hair on the floor in our bathroom. Took 40 minutes to get security to our floor for people that were partying in the halls w/their doors open going from room to room at 130am. Night mgr said they could not refund our room & we would have to go thru hotels.com to get refund. That didn't happen either. Operations mgr said his night mgr told him […] he would give us 20.00 credit!!! That was never said to us. Then we were told we would get a 50.00 refund on our credit card bill. That still hasn't happened either!! Needless to say, we are taking it higher & will never stay there again!! MUCH BETTER SERVICE AT HOLLYWOOD CASINO & EVEN BETTER AT ARGOSY!!!! Read moreGenuine Hotels.com guest review
"Business must be good... Never again"
Booked a non-smoking king room. Received a double bed smoking room and was told thats all there is available for you sense you booked through hotels.com. Also as a Rewards member I receive internet and buffet. This time front dest told me no... nothing in the notes. Smelly room and stinky customer service. Never stay there againGenuine Hotels.com guest review
"Best place to stay in KC"
Rooms are quite and the beds are comfortable. Best value in KC.Genuine Hotels.com guest review
"Almost a good experience."
The room was nice but the check in policy was terrible. We got there at 3:30 and had to stand in line to check in at 4:00 on the dot!! We wanted to meet friends in the casino after we got in our room and had to tweedle our thumbs waiting to check in. You cannot tell me all rooms were dirty until 4:00 exactly.Genuine Hotels.com guest review
"Quick Stop in KC"
Great location in KC with on site activities and restaurants without leaving the hotel.Genuine Expedia guest review
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