"Lack of Customer Service"
We ended up not staying at the hotel, but cancelling the reservation after showing up at the hotel. The front desk personnel told me that although I had booked a non-smoking room, one was not available. They do not guarantee room assignments on same day reservations. When I told them I was allergic to cigarette smoke over an extended period of time, […] I was told, "Well, this is a casino." I stated that the hotel itself was not a casino. I was told if I went by the casino, smoke was everywhere. I told them we were not going to the casino but to see a musical group that was playing there. Long story short, they didn't care, and we cancelled our reservations. Read moreGenuine Hotels.com guest review
Response by Harrah's North Kansas City Sorry to hear you had a bad experience with our front desk, normally our staff is praised for their customer service and pleasant attitudes. Due to the fact that we allow smoking on the casino floor and in select rooms, containing and eliminating the smoke smell is something we are working hard to improve upon.
Harrahs is a pretty good hotel. Nice location in relation to the downtown area...easy to cab it if you need to. If you want to shop in the Plaza or outlet mall, you have a to drive (maybe 20-25 minutes). The only odd thing about the location is that it sits off of the highway a bit. You exit and although it looks close, you sort of have to go down and […] around and to the right and back up. If you like the casino, you will love this hotel. Read moreGenuine Hotels.com guest review
Response by Harrah's North Kansas City Thank you for your positive review on your recent visit. Depending on which highway you exit from it may take longer to reach us than anticipated, but the sidestreets are usually pretty clear and easily traveled. Happy to hear you enjoyed the casino. Hope you come back and see us again soon.
"NIce place to stay for $67 a night."
Staff was friendly, room was clean and spacious. The buffet was acceptable. The casino was surprising small compared the hotel.Genuine Hotels.com guest review
Response by Harrah's North Kansas City Thank you for your positive remarks and choosing to stay with us while in Kansas City. We're happy to hear you and an overall good experience.
friendly staff, nice rooms but not real happy with location.Genuine Hotels.com guest review
Response by Harrah's North Kansas City Thank you for your review. So happy to hear you were pleased wtih both our accomodations and our staff.
The room was nice but the buffet was not good. Over priced and the food was not good. Would stay at hotel but not eat at the Buffett.Genuine Expedia guest review
Response by Harrah's North Kansas City Sorry to hear you were disappointed in our buffet. We have a new restaurant opening at the end of the month, we hope you come back and give it a try.
I attempted to check in at 1:00pm and was informed at the counter that if I wanted to check in before 4:00 there would be a $15.00 charge. I came back at 5:00pm to check in and was put in a smoking room because they said all the non-smoking rooms were taken. I had asked for a non-smoking room when I booked the room. I will be using a different hotel […] anytime I visit Kansas City from now on. Read moreGenuine Hotels.com guest review
Response by Harrah's North Kansas City Very sorry to hear you had issues at check in. Unfortunately we can not guarantee that a non-smoking room will be available upon request.
"Stay was nice the Buffett was horrible."
Sort in and out stay was ok. The breakfast Buffett was not very good they could not keep the salad bar stocked and the food was dry and tasteless.Genuine Expedia guest review
Response by Harrah's North Kansas City Sorry to hear that you found our buffet disappointing. Our food and beverage team works very hard to keep the buffet fresh.
"VERY SOLID OPERATION"
STAY WAS SOLID......NOTHING SPECIAL, BUT NOTHING BAD!!!!!!Genuine Hotels.com guest review
Beds were lumpy. Very little sleep. The casino still allowed smoking and the smoke is very overpowering. Won't stay here again.Genuine Hotels.com guest review
Response by Harrah's North Kansas City We apologize that you had a less than ideal experience while staying with us. Smoking is allowed on the casino floor, but we do our best to keep the air clean throughout the rest of our property. We do also offer non smoking rooms.
"Great hotel, great staff, great food!"
Great experience! Highly recommended, definitely stay here every time I am in town.Genuine Expedia guest review
Response by Harrah's North Kansas City Happy to hear you enjoyed your stay with us! Hope to see you again next time you're in town.
"It was just ok"
Well we checked in and they put us in a room that smelled like 10 people were just in there smoking. We went to get a different room and explained that we purchased a non smoking room and the front desk person tells us they don't guarantee rooms so she put us in a double room when we paid for a non smoking king room she was so rude never once apologized […] I will never stay there again. Read moreGenuine Expedia guest review
Response by Harrah's North Kansas City Very sorry to hear that you were not satisfied with your room or our front desk service.
Always enjoy staying at this hotel and love the casino. Great value!Genuine Hotels.com guest review
Response by Harrah's North Kansas City Thanks for visiting, come back and see us again soon!
"Old and outdated"
Staff was great but our room was old and outdated. We requested a non smoking but got a smoking optional. It smelled so bad and people were smoking in the hallwayGenuine Expedia guest review
Response by Harrah's North Kansas City Thank you for staying with us on your recent trip to Kansas City. We apologize that a non smoking room was not available for you upon check in.
"You get what you pay for, mostly."
Didn't have the room we asked for, so we ended up with a single smoking room for three people. Desk person said there was no fold-out couch; there was, but no sheets or blankets. Housekeeping staff was great and made up the couch when we asked. This is primarily a casino, and the hotel seemed an afterthought. It was a long walk to the restaurants and […] casino from the hotel area. No breakfast that we could find, except the coffee shop which had bagels and Danish. Come for the casino if you must, but stay somewhere else. Read moreGenuine Hotels.com guest review
Response by Harrah's North Kansas City Thanks for staying with us on your recent trip to Kansas City. We apologize the room you reserved was not ready upon check in. We do serve breakfast daily at The Buffet from 7am-10:30am as well as at The Corner Grill, which opens at 10:30am during the week and is open 24 hours on the weekends.
"Close to historic Independence Mo"
Nice comfortable rooms. The only con is if you want wifi you have to pay for it. Casino was fun. Restaurants were good, some a little pricy. We at at sport bar which was reasonable. Overall we enjoyed 2 days there.Genuine Expedia guest review
"Great place to stay, eat and play at the casino."
Very clean, staff was very polite to customers coming in and just passing through.Genuine Hotels.com guest review
Response by Harrah's North Kansas City Thank you for your positive feedback. We're extremely pleased to hear you were happy with our staff.
We were very satisfied with the hotel and would recommend it to our friends and familyGenuine Hotels.com guest review
Response by Harrah's North Kansas City Thanks for choosing to stay with us and for your positive remarks. We appreciate the referral and hope you come back and see us again.
Great room for price, very friendly and helpful staff, clean rooms, and comfortable bedsGenuine Expedia guest review
"Didn't like it at all!"
The carpet in the room was very dirty. I dared not walk around bare-footed. You can hear toilets being flushed in other rooms. The entire hotel smelled really funny. I wondered if it was a bad air freshener but the room smelled bad too. Overall, not satisfied. I will never go there again or recommend it to anyone.Genuine Hotels.com guest review
"Harrahs hotel in Kansas City was a terrible place."
The hotel room was dirty we called down to the desk 5 times and was transferred to the valet. They said the would clean our room we left for 5 hours came back was still dirty. The room was 188.00 per night so we stayed I had to find the room service people myself and get clean towels and bed sheets. I will never stay at harrahs again.Genuine Expedia guest review
Fun date night with my husband! Hotel staff was very nice. Room is a little outdated and pricey, but bed is comfortable and room was clean.Genuine Expedia guest review
"Nice hotel and all inclusive."
Every employee spoke to us as they passed! The Range Steakhouse was excellent and such teamwork in the waitstaff! Every employee seems to be happy there with their jobs and it all makes for a very nice stay!Genuine Expedia guest review
Hotel and accommodations were great! Staff was a bit loud at the checkin desk. I could hardly hear the clerk that was processing our checkin. Room was great! Clerk advised that she could only give us a handicapped room. Third party bookings can not see inventory and cn committ rooms. Breakfast was good! Location was fine because we had gps.Genuine Hotels.com guest review
"very close to my meeting"
Excellent stay. Will come again in the future.Genuine Hotels.com guest review
"Waste of money"
FIRST, We requested a king non-smoking and when we got there they only had 2 queen in non-smoking. so we took it. the thing was the beds were full size (or the smallest queensi ever saw). SECOND, the rooms were nice, but not for the price they charge THIRD, they charge for the internet... what the heck???? For the price you pay for the room, they […] should give you internet access... hell the cheap hotels give it to you for free.. I guess the casino did not get enough of my money, so the hotel wanted the rest. Read moreGenuine Expedia guest review
Very friendly staff. This hotel needs some updates. Looking a little tired.Genuine Hotels.com guest review
"Nice hotel for your money."
This is a nice hotel for the money and convenience if you like to gamble. It was clean and stay was nice. Maybe could use a little updating and different color schem.Genuine Expedia guest review
Would have been nice to have microwave in room.Genuine Hotels.com guest review
It was niceGenuine Hotels.com guest review
booked a nonsmoking room and they did not have one when we arrived....had to have a smoking roomGenuine Expedia guest review
We went to a Royals game and ended up getting to Kansas City earlier than expected. The hotel was fantastic because they let us check in early since they had rooms available. That was extremely helpful and appreciated. We enjoyed ourselves very much, and were very comfortable.Genuine Hotels.com guest review
"Premium wifi prices for dial up speeds"
The location is inconvenient the rooms are poorly maintained and to top it off you can't do business on the slow wifi connection even though you are chaged a premium . You can't connect more than one device eitherGenuine Hotels.com guest review
Only thing that bites is paying for wifi other than that a great place to stay for the money..casino attached provides great entertainmentGenuine Expedia guest review
"they said they had NO rooms!?"
front desk was no help at all, expedia had to intertvine in order for me to get a room, after the hotel had said they had no rooms. its a large hotel how do you not have one room!?Genuine Expedia guest review
"2 major complaints"
My complaints with this hotel are 1: they don't guarantee room type. For example, you may book a king bed NON smoking room but receive a 2 queen SMOKING room, they only guarantee A room. This is like ordering a pizza with pepperoni no sausage & receiving a cheese only pizza, false & neglengent advertising. Complaint number 2: No complimentary wifi internet […] access. They charge $10.95 (probably before taxes are added), for 24 hours of wifi access. As much as the rooms cost, on top of the fact you may receive the opposite room you booked as mentioned earlier & as much money as they make in their casino you'd think they'd extend the common courtesy to provide complimentary wifi but they don't. I only stay here because the NON smoking rooms are nice & it's close to where I work that day of the week (business travel). A good hotel but those 2 areas need to be fixed! Read moreGenuine Hotels.com guest review
"close to the areas that we attended"
We enjoyed our stay,very little noise, comfortable bed and enjoy our dining experience.Genuine Hotels.com guest review
Everyone was very friendly and provided very good service. Concierge service was minimal. We wanted to see some local sights, they wanted us to stay and gamble. We were able to locate a map and some local attractions. I was puzzled as to why no pool.Genuine Hotels.com guest review
"Go to Buffet"
I enjoyed the peace and quiet.you would not know there is a casino downstairs.Genuine Hotels.com guest review
Nice hotel close to downtown Kansas. Great staff. The buffet was overpriced but overall had a great experience. The stay would be better if you became a rewards member.Genuine Expedia guest review
"a night to relax"
nice clean room with good space. received an upgrade room on arrivalGenuine Hotels.com guest review
Dust bunnies in the corners, bed was hard. 20+ minute drive from nearly everything. Staff was less than helpful nor friendly - they were merely clerks.Genuine Hotels.com guest review
I enjoy the atmosphere... the hotels with views of Kansas City are both romantic and a good conversation piece. The hotels are nice, spacious and clean oh and don't forget romantic...Genuine Hotels.com guest review
"Here the toilets flush!!"
We had a 20yr old room on the 2nd floor, that needs to be updated. You could hear every toilet above your room start flushing @ 6:00 in the morning. You get nothing free, not even a bottle of water. You could smell the smoke in our no smoking room. For $200 a night it was a $100 to much.Genuine Hotels.com guest review
Love the hotel, but i really wish it had a pool. I choose to go to lower rated hotels sometimes just for the pool.Genuine Hotels.com guest review
The room was awful. When we went into the room, it was gross. We were reluctant to take our shoes off because the carpet was so gross. We could not set on the bed that only had a sheet and a pad of some sort (like a moving pad in a moving truck) wrapped in another sheet with no comforter or any type of blanket. The chairs in the room had stains all […] over them with stuff that looked like it would get on our clothes. The bathroom was not clean and there was hair everywhere. My husband called the front desk, after being on hold for approx. 20 minutes, the clerk said to come down to the front desk. Since the room was in my name, I went down and when approaching the counter and saying that my husband had just called and they said to come down. The desk clerk asked what the problem is and I told her that the room was unacceptable and that it is gross. She said "what do you want us to do about it?" Seriously, unprofessional. I asked for a different room and she gave us one but she was extremely rude about it. After us moving our stuff to another room on another floor the rude people did not even apologize. that room was slightly cleaner but not much. There was cigarette smoke blowing in thru our vent the entire time. After paying over $400.00 to stay there for two nights, we find this to be ridiculous and would NEVER stay at Harrah's Casino Kansas City again and advise others not to. You can the same quality of room at a Super 8 with only a fourth of the cost. Read moreGenuine Hotels.com guest review
Quite satisfied with all aspects of the hotel and our stayGenuine Hotels.com guest review
"not as flashy when inside"
We were just passing through and had a dog with us, so we had to get a pet friendly room which apparently is the same as a smoking room because it smelt like an ash tray. The room appeared to be cleaned but then I found a used soap bar in the bathroom and knew it was at most wiped down really fast. I didn't have one person look me in the eye our smile […] the whole time, but I have come to realize that the days of good customer service are fading. There were no extra amenities for guests. No free Wi-Fi either. Not a nightmare but your money will get you more somewhere else. Read moreGenuine Hotels.com guest review
Fair price for a quality stay.Genuine Hotels.com guest review
"Great price and location but Hotel staff was rude"
Location was great and the hotel was neat. I was not happy when I got to the hotel and found out that the King room I reserved was not available. The lady rudely told me that they do not guarantee what you book online, that they were full and pretty much that it was nothing she could do about it because it was sold out. Although no one was even there […] at the hotel that night but a handful of people. I would not recommend this hotel unless you are just looking for anything and can not find something else in the area. The rest of the hotel staff was very nice and made it a more enjoyable birthday. Read moreGenuine Hotels.com guest review
My trip was a last minute decision and I was able to find a deal on expedia for this hotel for a great rate through the week.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )