"good hotel in a bad area"
Very nice hotel except it seemed out of place in a somewhat so so area. Kids were upset Cause for 3 days the pool was out of service. So that darkened the stay. Service was good except for one desk clerk who seemed snobbish like didn't want to help with anything. She was short and chubby. Rooms was very nice and spacious [suite]. Buffet and cooks waitresses […] were top notch. Read moreGenuine Hotels.com guest review
"Great night stay"
The overall hotel was very nice and clean. The only issue we experienced was that the shower drain was clogged. Overall, a good night stay.Genuine Hotels.com guest review
Enjoyed my stay. Service was great. Would recommend.Genuine Hotels.com guest review
I checked in and staff very friendly and helpful. It was quick and explained where everything was and when breakfast would be served. Room nice and very clean. Only complaint was A/C was noisy. Other than that very peaceful.Genuine Hotels.com guest review
I stayed at this hotel when it opened in 2006. The condition is the same as when it opened, clean, modern and great friendly staff.Genuine Hotels.com guest review
Very nice hotel. The staff made me feel like a valuable guest.Genuine Hotels.com guest review
great stay. staff recommended an excellent steak house and put me in the right direction for everything I needed.Genuine Hotels.com guest review
"Great friendly staff"
Definitely will return!Genuine Hotels.com guest review
We liked everything about our stayGenuine Hotels.com guest review
Staff was nice. Hotel restaurant was nice but the food was pricey and undercooked. Location seemed nice at first but there were no decent restaurants around.Genuine Expedia guest review
"Nice hotel - very clean and great friendly staff!"
We arrived late and the kitchen/dining area was closed, but the staff went out of their way to make us a sandwich so we wouldn't go to bed hungry. Very accommodating and willing to help/answer questions. I was very impressed and if I ever have to go back to Duncanville, would absolutely stay here again. Another plus, the lobby was very cute and coffee […] shop like. Good hangout/place to catch up on emails and have a coffee. The gym facility was very nice (small, but nice). I didn't get a chance to use the pool or hot tub but was very happy there was one available. Overall, this truly was a wonderful experience. Read moreGenuine Expedia guest review
We found the hotel very nice; however we were taken back by having to pay for a breakfast that was offered for free (built into the price of the room) at all of the other hotels that we stayed at. It would have been nice to have offered the breakfast at a discount ($5.00 instead of $10) to customers staying at the hotel (billing to the room) and full […] price to those not staying. Read moreGenuine Expedia guest review
"not to far from anything"
I stayed for work had to hit a few places south of FW and it was centrally located. However the surrounding neighborhood was a little suspect.Genuine Hotels.com guest review
Was a verygood experienceGenuine Hotels.com guest review
Horrible bed................. ....,. ....................Genuine Expedia guest review
breakfast wasn't all that great, eggs rubbery and gravy was bland.Genuine Hotels.com guest review
"An overnight stay"
This was our second time staying at this hotel. It is located closely to family in the area.Genuine Expedia guest review
"Not Hilton Quality"
Just expected much better.Genuine Expedia guest review
"Great hotel child friendly"
Staff is great. Our room was brand new. We were the first to stay in it. The only bad thing is if you forget your toiletries like I did (toothpaste) they do not have complimentary so I had to go to the store and buy itGenuine Expedia guest review
"One night business trip stay"
Hotel was really easy to find, which is always a 5 star in my book. Close to Dallas city limits (5 miles) but out of the way if all the crazy traffic. Rooms were clean and hotel was well maintained. Staff was friendly and breakfast (for purchase) was wonderful. Will definitely stay again when in DFW area.Genuine Hotels.com guest review
It was nice but it was not as pictured.Genuine Expedia guest review
"Good for a quick day-stay."
Arrival and check-in were fine. Room was excellent, as expected. Notice was given of TV hookup malfunctioning throughout the hotel. Staff were courteous.Genuine Expedia guest review
"Nice hotel easy access"
Nice staff, rooms looked good, one little problem with a/c but were there in mins to fixGenuine Expedia guest review
"Comfortable rest stop"
No hot water in first room but swapped to new room and all was fineGenuine Hotels.com guest review
"Close to gym for tournament"
The entire staff was very friendly and very accommodating to our group. The rooms were very clean and the beds were very comfortable.Genuine Hotels.com guest review
"Convenient to insterstate highway"
This was my third stay at this hotel. I will be back.Genuine Hotels.com guest review
"Must be missing something"
So I must be missing something based on the other reviews, but my experience at this hotel was completely different. To start, my room had a 36" inch LCD (old school CRT) in it, I'd like to see the other rooms in the pictures if they actually exist? Bathroom was so dirty there was mold in the grout in the tub, and the bed was so lumpy and uncomfortable […] I wasn't able to sleep at all. To top it off, every time the person in the room next to mine was in the restroom, the toilet in my room would run. For a business traveler staying there for 5 nights honestly I was disgusted. I've stayed at nicer Best Western's than this place. The breakfast service was slow, and the omelet was greasy and tasted horrible. I travel anywhere between 120-180 nights a year, it will be a while before I stay at an HGI again. Read moreGenuine Hotels.com guest review
Bed was like sleeping on a rock and the hot tub was not working and that was the main reason we pick them over other hotels.Genuine Hotels.com guest review
Rooms are very noisy. Airco makes lots of noise. When people talk in next room it sounds like they are standing next to you especially at 2 am. Room had a weird smell like someone has been smoking in the bathroom. I think price is high for quality.Genuine Hotels.com guest review
"Right off of highway"
It is right off of I20, cannot miss it. Clean rooms. Doors lock at 11pm, really safe place to stayGenuine Hotels.com guest review
Great value .........Very friendly and capable staff.......I fly private into Redbird Airport nearby and it is only 5 or 6 minutes away.........Genuine Hotels.com guest review
I've always enjoyed my stay at the Hilton. This was the first time that I've had any issues. my reservation was missed up, not by the Hilton. The manager worked to try to take care of the problem. We start this at 12:00 pm and didn't have all of our rooms until 6:30 p.m. Our event was at 5:00 p.m. The hotel made up for it. They really took care of my […] family during our stay. So I must say thank you and we look forward to returning either this year or next year. Read moreGenuine Hotels.com guest review
My recent stay at the Hilton was better than I expected. The HGI staff is very accommodating to their guests. I booked a room with 2 queen beds and regular bathroom. Due to high occupancy, there wasn't one available. So, I asked if there could be a change. The front desk clerk was more than willing to help. He was friendly and he personally saw to my […] new room accommodations. Room service was great too. The room and bathroom were both spotless. The hotel was clean. Staff was friendly and inviting. Hotel local was close to everywhere I needed to go. I recommend HGI to all travelers. The photos that you see, on the website are what you will see at this hotel. Read moreGenuine Hotels.com guest review
"Nice Hotel but unruly guests"
So, we were in a "smoking" room and could not even tell. The hall was the smokest part. Room was as expected. Bed, table, couple of chairs. Bed slept ok. Was not the best and was below what I expected from Hilton. Now for the part that ruined our stay. The first night was fine but second night all through out the night, there were people screaming and […] yelling obscenities down the hall. At one point I believe the police were called but it did not get better. I understand that hotels cannot pick their customers but they could at least remove or restrain those that refuse to behave. Read moreGenuine Expedia guest review
"Clean, comfortable, personable, great rates."
Would highly recommend!Genuine Hotels.com guest review
We had an great stay. Location was close to our destinations. Would have been great if complimentary breakfast was offered. .Genuine Expedia guest review
Great! very impressive, enjoyed my stay.Genuine Hotels.com guest review
When I checked in I was advised that my confirmed reservation had to be given to someone else and the hotel was full. After a lenghtly unpleasant converasation with the Manager on duty, I was given the room.Genuine Hotels.com guest review
Wonderful A-1 Staff. Excellent customer serviceGenuine Hotels.com guest review
"Not What I expected."
When we arrived and I checked into my room there was nowhere to place my luggage no racks or tables. Spider webs were under the sink and my commode sprayed down the side when flushed. I had never stayed in Hilton Garden and had thought them to be upscale but was very disappointed. The hot tub and swimming pool was dirty. The staff were all very nic […] e. Read moreGenuine Expedia guest review
"Be Careful of what you book"
The room I booked online is not what I got upon arrival. Buyer beware.Genuine Hotels.com guest review
The hotel was nice and clean. the staff was great.Genuine Hotels.com guest review
"A good stay"
We stayed here for one night and when we arrived the management staff was awesome ..The rooms were clean and very nice...worth the stay...the beds are comfortable...night clerk was rude...Genuine Hotels.com guest review
"GREAT, GREAT, GREAT!"
I had a wonderful, safe, and comfortable stay. I stayed there one night and would do it again. I always take my special pillow with me that helps me get a good night sleep..(of course they have great pillows as well). I checked out and forgot to get my pillow. When I got home and unpacked, I realized that I did not have my pillow!!!. I called back and […] described it. They mailed it to me. I received it that week. "THANKS HILTON! ( A complimentary breakfast would be a + to the guests. Of course they have meals that you can buy.........Again I had a wonderful stay!!!! Read moreGenuine Hotels.com guest review
"Looking forward to staying again"
I really enjoyed the stay. The only complaint is that the night before I left, I was awakened by guest arguing outside of my room. I did not notify the front desk, but otherwise enjoyed my stay.Genuine Hotels.com guest review
"Nice and very clean"
My stay at this hotel was very pleasing. The rooms, especially the bathrooms were very clean. The staff were very friendly and wanted to attend to any needs expressed. I would stay here again and tell others to do so.Genuine Hotels.com guest review
"We like it!"
Very nice hotel and great staff! We will be back again.Genuine Hotels.com guest review
Enjoyed the room first night was wonderful second night bed was made but the room didn't get cleansed no fresh towels or restock cafe third night same issue down to one towel for family of three also no restock on coffee!!! Other than that room was great!!Genuine Hotels.com guest review
"Best stay ever!!"
After Expedia changed my hotel reservation to the Hilton, I was very satisfied. Thanks a lotGenuine Expedia guest review
good place & reasonalbe price, good location, but on weekend, little bit noisy.Genuine Expedia guest review
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