"Convenient to insterstate highway"
This was my third stay at this hotel. I will be back.Genuine Hotels.com guest review
"Must be missing something"
So I must be missing something based on the other reviews, but my experience at this hotel was completely different. To start, my room had a 36" inch LCD (old school CRT) in it, I'd like to see the other rooms in the pictures if they actually exist? Bathroom was so dirty there was mold in the grout in the tub, and the bed was so lumpy and uncomfortable […] I wasn't able to sleep at all. To top it off, every time the person in the room next to mine was in the restroom, the toilet in my room would run. For a business traveler staying there for 5 nights honestly I was disgusted. I've stayed at nicer Best Western's than this place. The breakfast service was slow, and the omelet was greasy and tasted horrible. I travel anywhere between 120-180 nights a year, it will be a while before I stay at an HGI again. Read moreGenuine Hotels.com guest review
Bed was like sleeping on a rock and the hot tub was not working and that was the main reason we pick them over other hotels.Genuine Hotels.com guest review
Rooms are very noisy. Airco makes lots of noise. When people talk in next room it sounds like they are standing next to you especially at 2 am. Room had a weird smell like someone has been smoking in the bathroom. I think price is high for quality.Genuine Hotels.com guest review
"Right off of highway"
It is right off of I20, cannot miss it. Clean rooms. Doors lock at 11pm, really safe place to stayGenuine Hotels.com guest review
Great value .........Very friendly and capable staff.......I fly private into Redbird Airport nearby and it is only 5 or 6 minutes away.........Genuine Hotels.com guest review
I've always enjoyed my stay at the Hilton. This was the first time that I've had any issues. my reservation was missed up, not by the Hilton. The manager worked to try to take care of the problem. We start this at 12:00 pm and didn't have all of our rooms until 6:30 p.m. Our event was at 5:00 p.m. The hotel made up for it. They really took care of my […] family during our stay. So I must say thank you and we look forward to returning either this year or next year. Read moreGenuine Hotels.com guest review
My recent stay at the Hilton was better than I expected. The HGI staff is very accommodating to their guests. I booked a room with 2 queen beds and regular bathroom. Due to high occupancy, there wasn't one available. So, I asked if there could be a change. The front desk clerk was more than willing to help. He was friendly and he personally saw to my […] new room accommodations. Room service was great too. The room and bathroom were both spotless. The hotel was clean. Staff was friendly and inviting. Hotel local was close to everywhere I needed to go. I recommend HGI to all travelers. The photos that you see, on the website are what you will see at this hotel. Read moreGenuine Hotels.com guest review
"Nice Hotel but unruly guests"
So, we were in a "smoking" room and could not even tell. The hall was the smokest part. Room was as expected. Bed, table, couple of chairs. Bed slept ok. Was not the best and was below what I expected from Hilton. Now for the part that ruined our stay. The first night was fine but second night all through out the night, there were people screaming and […] yelling obscenities down the hall. At one point I believe the police were called but it did not get better. I understand that hotels cannot pick their customers but they could at least remove or restrain those that refuse to behave. Read moreGenuine Expedia guest review
"Clean, comfortable, personable, great rates."
Would highly recommend!Genuine Hotels.com guest review
We had an great stay. Location was close to our destinations. Would have been great if complimentary breakfast was offered. .Genuine Expedia guest review
Great! very impressive, enjoyed my stay.Genuine Hotels.com guest review
When I checked in I was advised that my confirmed reservation had to be given to someone else and the hotel was full. After a lenghtly unpleasant converasation with the Manager on duty, I was given the room.Genuine Hotels.com guest review
Wonderful A-1 Staff. Excellent customer serviceGenuine Hotels.com guest review
"Not What I expected."
When we arrived and I checked into my room there was nowhere to place my luggage no racks or tables. Spider webs were under the sink and my commode sprayed down the side when flushed. I had never stayed in Hilton Garden and had thought them to be upscale but was very disappointed. The hot tub and swimming pool was dirty. The staff were all very nic […] e. Read moreGenuine Expedia guest review
"Be Careful of what you book"
The room I booked online is not what I got upon arrival. Buyer beware.Genuine Hotels.com guest review
The hotel was nice and clean. the staff was great.Genuine Hotels.com guest review
"A good stay"
We stayed here for one night and when we arrived the management staff was awesome ..The rooms were clean and very nice...worth the stay...the beds are comfortable...night clerk was rude...Genuine Hotels.com guest review
"GREAT, GREAT, GREAT!"
I had a wonderful, safe, and comfortable stay. I stayed there one night and would do it again. I always take my special pillow with me that helps me get a good night sleep..(of course they have great pillows as well). I checked out and forgot to get my pillow. When I got home and unpacked, I realized that I did not have my pillow!!!. I called back and […] described it. They mailed it to me. I received it that week. "THANKS HILTON! ( A complimentary breakfast would be a + to the guests. Of course they have meals that you can buy.........Again I had a wonderful stay!!!! Read moreGenuine Hotels.com guest review
"Looking forward to staying again"
I really enjoyed the stay. The only complaint is that the night before I left, I was awakened by guest arguing outside of my room. I did not notify the front desk, but otherwise enjoyed my stay.Genuine Hotels.com guest review
"Nice and very clean"
My stay at this hotel was very pleasing. The rooms, especially the bathrooms were very clean. The staff were very friendly and wanted to attend to any needs expressed. I would stay here again and tell others to do so.Genuine Hotels.com guest review
"We like it!"
Very nice hotel and great staff! We will be back again.Genuine Hotels.com guest review
Enjoyed the room first night was wonderful second night bed was made but the room didn't get cleansed no fresh towels or restock cafe third night same issue down to one towel for family of three also no restock on coffee!!! Other than that room was great!!Genuine Hotels.com guest review
"Best stay ever!!"
After Expedia changed my hotel reservation to the Hilton, I was very satisfied. Thanks a lotGenuine Expedia guest review
good place & reasonalbe price, good location, but on weekend, little bit noisy.Genuine Expedia guest review
"request for non smoking room"
Was given a room for smokers, room smelled bad, asked to switch out room and was told no other rooms available. They did send someone to deorderize room that didnt really help. My reservation was for a non smoking room. People at front desk didnt even try to help just said that the way it was reserved even after showing them my reciept showing non smoking […] room. Read moreGenuine Hotels.com guest review
"Great place to see the city from!"
This hotel's service rocked! Always does. This was my fouth or fifth stay here and the service never fails to make me smile! Rooms are clean, comfortable and not over priced. From the General Manager Kevin down the staff is friendly and helpful. Anytime i am in the area - I will stay there!Genuine Hotels.com guest review
"close to conference"
The hotel was great. However there was a wedding that evening and althougth I was on the third floor there was a lot of noise from those passing by either in the hallway or at the elevator. This made it difficult to get a good nights sleep. The Sirens could be heard from the interstate/Hwy which made the night more difficult in conercens to a good nights […] sleep. Read moreGenuine Hotels.com guest review
"we wont be back"
We were under the impression that we were getting coplimentary breakfast... Didnt happen. Our air conditioner had to be un froze everytime we came in the room or woke up. The sinks drain plug was stuck in the sink drain with dirt all around it and was not hooked up to "stop" up the sink. We were expecting more for a lack of better words.Genuine Expedia guest review
"Proximity to Friends"
The hotel is conviently located off of I-20 with easy access and departure. The breakfast is outstanding and the employees were very friendly.Genuine Hotels.com guest review
We were there for a short overnight stay, but was very pleased! The staff was very nice and made sure everything was as it was supposed to be. Our room was great and very comfortable!Genuine Expedia guest review
We were there with daughters volleyball team & it was convenient to site. Staff was very friendly & helpful. Could use more restaurants around itGenuine Hotels.com guest review
"A wonderful place to chill"
A very nice place to chill out at. I can't wait to get back here.Genuine Expedia guest review
"Cozy first class stay"
Clean room, friendly staff, nice location. Easy access to major highway and other points of interests around the areaGenuine Expedia guest review
I reserved a room with a whirlpool tub but when i arrived i was not given that room. I asked to switch to one if it was available and all they had was smoking and i would also have to switch rooms on the last day that i was there. The beds have a comfort adjustment but neither bed I slept on seemed to work. The pillows were nice, and i loved having […] the fridge and microwave in the room. The large room with the whirlpool isn't a good choice. The bath and shower are nice but the privacy is lost because the seperation between the bath and bed/living room is by shutters. So you can hear whatever the person in the bath is doing and the toilet doesn't have it's own seperate room. It also never got cool in that room. The smaller room was much better on cooling and privacy. Read moreGenuine Hotels.com guest review
Hotel was nice. Enjoyed our stay. The only issue was the Amt of parking Available. Always had to park in back and walk around building.Genuine Expedia guest review
we were completely satisfied and i was made to feel very pamperedGenuine Hotels.com guest review
I was visiting my son in Dallas and this was a nice hotel located not far from his Townhouse. I really loved the free wireless internet and parking. I really enjoyed my stay!Genuine Expedia guest review
"Great staff make the hotel"
This hotel has some of the most friendly and helpful staff I have ever encountered. I travel at least once a month and stay in hotels all over the world. Although locations and amenities may be better at higher end hotels, the staff's level of service surpasses most. Rooms are very clean, basic but have what you need. I never did figure out the adjustable […] bed, but I won't hold that against them. I am sure some people would love it. Read moreGenuine Expedia guest review
Due to the heavy winds the previous night before, the hotel was closed and without power until a few minutes before I got there. It took some time but hotel.com agent GiGi in Dallas was able to find similar reservations not to far away. While being inconvienced is never a good thing; I understand that some things are unavoidable. Life goes on...Genuine Hotels.com guest review
"Comfort at a fair price"
We always like Hilton Garden Inn for the comfortable rooms at reasonable prices. The adjustable beds are great. The location of this Garden Inn is functional (close to highway / near Dallas)Genuine Hotels.com guest review
"El colchón está excelente."
Muy Bien, me quede con ganas de disfrutar más el cuarto, pero por mis actividades me fue imposible.Genuine Hotels.com guest review
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