"request for non smoking room"
Was given a room for smokers, room smelled bad, asked to switch out room and was told no other rooms available. They did send someone to deorderize room that didnt really help. My reservation was for a non smoking room. People at front desk didnt even try to help just said that the way it was reserved even after showing them my reciept showing non smoking […] room. Read moreGenuine Hotels.com guest review
"Great place to see the city from!"
This hotel's service rocked! Always does. This was my fouth or fifth stay here and the service never fails to make me smile! Rooms are clean, comfortable and not over priced. From the General Manager Kevin down the staff is friendly and helpful. Anytime i am in the area - I will stay there!Genuine Hotels.com guest review
"close to conference"
The hotel was great. However there was a wedding that evening and althougth I was on the third floor there was a lot of noise from those passing by either in the hallway or at the elevator. This made it difficult to get a good nights sleep. The Sirens could be heard from the interstate/Hwy which made the night more difficult in conercens to a good nights […] sleep. Read moreGenuine Hotels.com guest review
"we wont be back"
We were under the impression that we were getting coplimentary breakfast... Didnt happen. Our air conditioner had to be un froze everytime we came in the room or woke up. The sinks drain plug was stuck in the sink drain with dirt all around it and was not hooked up to "stop" up the sink. We were expecting more for a lack of better words.Genuine Expedia guest review
"Proximity to Friends"
The hotel is conviently located off of I-20 with easy access and departure. The breakfast is outstanding and the employees were very friendly.Genuine Hotels.com guest review
We were there for a short overnight stay, but was very pleased! The staff was very nice and made sure everything was as it was supposed to be. Our room was great and very comfortable!Genuine Expedia guest review
We were there with daughters volleyball team & it was convenient to site. Staff was very friendly & helpful. Could use more restaurants around itGenuine Hotels.com guest review
"A wonderful place to chill"
A very nice place to chill out at. I can't wait to get back here.Genuine Expedia guest review
"Cozy first class stay"
Clean room, friendly staff, nice location. Easy access to major highway and other points of interests around the areaGenuine Expedia guest review
I reserved a room with a whirlpool tub but when i arrived i was not given that room. I asked to switch to one if it was available and all they had was smoking and i would also have to switch rooms on the last day that i was there. The beds have a comfort adjustment but neither bed I slept on seemed to work. The pillows were nice, and i loved having […] the fridge and microwave in the room. The large room with the whirlpool isn't a good choice. The bath and shower are nice but the privacy is lost because the seperation between the bath and bed/living room is by shutters. So you can hear whatever the person in the bath is doing and the toilet doesn't have it's own seperate room. It also never got cool in that room. The smaller room was much better on cooling and privacy. Read moreGenuine Hotels.com guest review
Hotel was nice. Enjoyed our stay. The only issue was the Amt of parking Available. Always had to park in back and walk around building.Genuine Expedia guest review
we were completely satisfied and i was made to feel very pamperedGenuine Hotels.com guest review
I was visiting my son in Dallas and this was a nice hotel located not far from his Townhouse. I really loved the free wireless internet and parking. I really enjoyed my stay!Genuine Expedia guest review
"Great staff make the hotel"
This hotel has some of the most friendly and helpful staff I have ever encountered. I travel at least once a month and stay in hotels all over the world. Although locations and amenities may be better at higher end hotels, the staff's level of service surpasses most. Rooms are very clean, basic but have what you need. I never did figure out the adjustable […] bed, but I won't hold that against them. I am sure some people would love it. Read moreGenuine Expedia guest review
"Hilton Garden Inn in Duncanville,Tx"
my overall stay was excellentGenuine Hotels.com guest review
N/aGenuine Hotels.com guest review
"Nice hotel for the dollar!!!"
Great hotel. Stayed there when there was a party going on and had to park pretty far when I came back from shopping and eating. Other than that ...excellent.Genuine Expedia guest review
"Hilton in duncanville Texas"
I loved it and everyone was so niceGenuine Hotels.com guest review
The people are very nice and it was so clean and the beds are very niceGenuine Hotels.com guest review
"Hilton Garden Inn Duncanville"
My stay was for business and the hotel was ideal location, room, facilities. The breakfasts were excellent value. One morning I had an early meeting and the staff prepared my breakfast order to go. I am also grateful to the front desk staff who went above and beyond to assist me as I happened to fall sick while I was on my business trip.Genuine Hotels.com guest review
It is always a pleasure to be with the staff. They are always happy and willing to help.Genuine Expedia guest review
"Hilton Garden Inn Duncanville"
The hotel was very clean and in a convenient location. Pros: Microwave and fridge in room Friendly and knowledgeable staff Cons: Uncomfortable (softness controlled) beds No free breakfast Housekeeping came trying to clean our room 3 times before 9:00 a.m. on a Saturday morning.Genuine Hotels.com guest review
"Very Disappointed HGI Duncanville"
Made reservations for a Jr Suite at the Hilton Garden Inn - Duncanville Texas. This isn't the first time this has happened at this hotel. We arrived a little early and was told that our suite was being cleaned and to come back in a couple of hours. We went to the outlet mall and returned 15 minutes of when we were asked to come back. The clerk checked […] us in and when we went into our room it was a standard room. I called the clerk and told them they had put me in the wrong room. I had reserved a Jr Suite. She gave me to another person who informed me that all the Suites had been given away and this was the only room I could have. Needless to say I was very upset because like I said this happened to my husband and grandson when they had reserved a Suite at this same hotel. I will never stay at another Hilton and I am going to turn them in to the BBB. My advise is when you stay at a Hilton and they tell you that your room is not ready stay camped out at their counter until the room is ready!!! Read moreGenuine Hotels.com guest review
We had booked a nonsmoking room, but were put in a smoking room when we arrived by the busy, flustered staff at the front desk. However, they were extremely quick to fix the mistake and give us a different room. Overall the staff was friendly and helpful. The hotel was located right off of I-20 which was very convenient for our purposes as we were visiting […] Arlington. The lobby was very modern and comfortable. The rooms seemed less updated than the lobby. The floor we stayed on had both smoking and nonsmoking rooms, so the whole floor smelled smelled mildly of cigarettes. Read moreGenuine Expedia guest review
The room was nice and very clean and would stay there again. I didn't realize we were not guaranteed a non smoking room when I used a certain website but the front desk lady was nice enough to let us check out the smoking room they were going to put us in and a non smoking handicap room and she let us choose which room. She also gave us a free breakfast […] for the inconvenience. The breakfast was wonderful. Read moreGenuine Hotels.com guest review
Great breakfast, but it does not come with the room. Also, no free newspapers in the morning.....Genuine Expedia guest review
My room HVAC was very noisy, and I don't like Duvet blankets, too hot or too cold. Otherwise, the hotel was ok.Genuine Expedia guest review
"should be better"
the hotel is nice but the beds are uncomfortable ,and the breakfast should be included for the price you pay ,most hotels do have a breakfast included in the hotel rate.Genuine Hotels.com guest review
"Hilton Garden Inn Duncanville"
My family and I loved this hotel!!!! We alway visit the Dallas area for the Ennis drag race and the state fair. This was the first time we stayed here, rooms were clean the hotel was very clean. We will stay here each time we come to any event.Checking in and out was a breeze. We will stay here whenever we come to this areaGenuine Hotels.com guest review
The beds at this Hotel were extremely hard, no give what so ever. I'm a handicap person and this was unacceptable. I'll never stay again. Much to expensive for what we recieved.Genuine Hotels.com guest review
"Comfort at a fair price"
We always like Hilton Garden Inn for the comfortable rooms at reasonable prices. The adjustable beds are great. The location of this Garden Inn is functional (close to highway / near Dallas)Genuine Hotels.com guest review
"El colchón está excelente."
Muy Bien, me quede con ganas de disfrutar más el cuarto, pero por mis actividades me fue imposible.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )