"good one night stay near attractions"
Cleanliness is good and wood flooring recent upgrades were good . It is slightly smaller room but it is understandable because it is near attraction. We have continental breakfast( vegetarian without eggs). Not much to complaint for the price we pay for busiest weekend of the year with quaint hotel room. Pet friendly due to all wood floor. Front desk […] person is helpful and friendly. Read moreGenuine Hotels.com guest review
"Good deal, clean, safe, convenient"
We stayed for one night to go to a show at the Catylist. Close short walk to downtown. Hotel room was clean and comfortable. Front desk checked us in quickly. No additional charge for parking. Descent quick breakfast in the morning. No regrets, will stay there againGenuine Hotels.com guest review
"Nice and well maintained hotel"
The hotel was very clean and well maintained. The staff was very helpful. I would definitely stay there again next time.Genuine Hotels.com guest review
"little bit overpriced"
parking is made for a bicycle not full sized cars. staff was friendly and helpful. location is central so not to bad, most things to do are a little to far to walk to. I thought that it is a little over priced for the condition of hotel and the location. if you are there for vacation I was there for work so it was fine for me.Genuine Hotels.com guest review
It was so clean and everything was perfect. All the stuff on the room were good. Floor was hardwood, bathroom had the granite. Just the room was small and it was good for one person and the price was high for Thursday night.Genuine Expedia guest review
"thumbs up...definitely recommend staying here"
Easy, convenient booking. Comfortable beds. Great service. Great location.Genuine Hotels.com guest review
Staff were professional and courteous. Check in and out was smooth and fast.Genuine Expedia guest review
"Felt like a "find", though stay marred by 1 thing"
We liked having two separate rooms, the layout and amenities were fairly nice, and on our first day/night, the manager was capable and friendly; but our blinds didn't work -- so the outside hallway light shone in too brightly at night -- he came up and wedged a sheet into the space between the shades and the wall, to cover the window and give us some darkness, […] but at night too much light still shone in; we brought it up the next day, and a different manager said he'd disconnect the outside light, which he did; but there was still a fair amount of light bleeding into the room, and then in the morning the sun bathed our bed in light -- at 6am or thereabouts, waking us; one of the main things we wanted from this vacation was to sleep in! I brought it up with the manager again, and he simply shrugged. I could've pressed him to give us a discount, but just wasn't up to it -- and we had to leave anyway. But they should've been much more sympathetic, and think of some way to recompense us. Just another staff unable to care enough to do the right thing. Read moreGenuine Expedia guest review
We were supposed to stay for 1 day in Santa Cruz but we decided to stay an extra day. The rooms are very clean with nice floorings. Bathroom is small but nice. The continental breakfast is in a very clean area well stock. We enjoyed our stay very muchGenuine Hotels.com guest review
The room was great. Updated was clean, but the bathroom wall of the shower was torn off was a little ugly. Great location about 3min drive to the board walk and pier and there were so many different choices of places to eat. Front desk person was not that friendly maybe he was having a bad day.Genuine Hotels.com guest review
Our rooms were updated just recently, very nice decor. Floors were dirty and i hope they were still adding final touches to the rooms. Yes there is a very small pool, get there before 2p if you want any sun. Or just go to the beach. Location was good, to far to walk to Boardwalk, but just a quick drive. Nice breakfast included. Location is on a very […] busy street. Over priced by &100, but anything closer to BW was a dump. Read moreGenuine Hotels.com guest review
"Nice lodging for price in SC"
Pleasant and helpful staff. Clean rooms. Parking is a bit tight for those staying in the annex across the street as it is shared with the restaurant next door. Customers next door were a bit loud, but I was tired enough that I wasn't kept awake for long.Genuine Expedia guest review
"We were pleasantly surprised"
We got in late at night. We were coming into what we expected to be a tourist hotel that had been beaten down. But the room was clean and the bedding was comfortable and it had wood floors which we thought was a good idea. I would stay there again.Genuine Expedia guest review
Cutome service no good....Genuine Hotels.com guest review
"nice and clean"
It was very nice, clean.. and. Jacuzzi... is. The best!!!Genuine Hotels.com guest review
"Remodeled Motel w/ Friendly Staff"
Clean rooms, recently remodeled. For a motel, its quite nice and clean. Free breakfast, about a 1 mile walk to the Boardwalk.Genuine Expedia guest review
Hotel served it's purpose of providing a comfortable overnight stay in Santa Cruz. Very convenient to downtown area.Genuine Hotels.com guest review
The hotel was fairly nice. It was the only halfway reasonable room that we could find on short notice(3hrs) from when we arrived. We booked the hotel on the way to Santa Cruz. The room was clean. Not what I was expecting but, it was nice. It had wood floors and really tall beds. The guy at the front desk, was very kind and since we had kids moved us […] to a quieter part of the hotel away from the street. The breakfast was a typical continental breakfast, but very convenient. Read moreGenuine Hotels.com guest review
"A decent experience"
Housed in the annex across the street, the claustrophobic Prius-sized parking spaces had me and my brand new car just a little nervous about dents and dings. The room? - I could do without a Keurig coffee maker, I like to bring my own from home but no big knock there. The bed was quite another thing, it was so soft you had a backache in the AM from […] sinking into the mattress, no support whatsoever and since I was visiting to participate in a local sporting event waking up to a tight back was no help. Finally - someone please put a guide to the TV channels somewhere where they can be found. Mostly minor annoyances but annoyances nonetheless. Read moreGenuine Hotels.com guest review
"Good hotel close the boardwalk"
We started off a little bad. We got there at night and when we were getting ready to go to bed, the bed had some sand and it didn't had sheets. It looked like the housecleaner didn't do her job well. We called the lobby and the staff was very nice and took care of it. Besides that, everything was good.Genuine Expedia guest review
"HORRIBLE!!! Will never stay here again!"
Upon our arrival (which was well after check in time) our reserved/paid for room was not ready. So the manager "upgraded" us to a better room. Our first night the AC went out and our room was a sauna. We barely got any sleep and were not able to enjoy the next day due to being exhausted. They repaired the unit on day 2 but the manager never contacted […] us to say anything. So I called him to explain how uncomfortable our stay was, and after three attempts to get a hold of him he said he could offer me Boardwalk tickets and and extra night at a fifty percent discount. I explained that we had work and would not be able to stay longer. He said his hands were tied for the days we had already stayed as we booked through Expedia and would have to contact them. Then five minutes later he said he would talk to his boss and see if there was anything that could be done and would call me in the morning. He further went on to say how "I was lucky he was even talking to me as any other hotel in the area would have thrown me out and not cared". He didn't call in the morning (big surprise) so I called him and left a message. He called back to say he could issue a 25 percent refund but it would take 21 days. When I got home, i called Expedia and they issued the refund within minutes ....so much for 21 days. Expedia called him to get approval....so much for it being up to Expedia and his hands being tied. Read moreGenuine Expedia guest review
"Nice but noisy"
The room was great, but lots of street noise. Woke us up multiple times during the night.Genuine Expedia guest review
Clean, comfortable bed, close to the beach, boardwalk, pier and downtown. Basic place but more upgraded than the other motels/hotels in the area. It's a hotel you use to sleep and shower and I imagine you'd want to be out on the town and out of the hotel anyway!Genuine Hotels.com guest review
"Very Clean, Very Comfortable, Recommended"
Took a short family vacation with daughter, her friend and my grandson. Booked the hotel room online, easy and affordable. Decided to get another room just for myself for some privacy. Rooms were very nice, hardwood floors, very clean and the king mattress was the best I've slept in at any hotel. I have very bad back pain, but not after sleeping on […] that wonderful mattress. Overall, a good hotel, pool is on one side of the street and hot tub on the other, but we used the hot tub since it was on our side of the street. It was very clean and relaxing. Very nice staff, Vic was super nice and accommodating. So, if you want clean, friendly and not too high priced in a fairly nice neighborhood, about 15 minutes from the boardwalk, then this is a very good hotel. Read moreGenuine Hotels.com guest review
"Clean and comfortable"
We stayed one night, good location. Loved the hardwood floors and comfortable beds.Genuine Hotels.com guest review
This was an older motel in which the rooms had been renovated. The gentleman at the front desk couldn't have been more friendly and helpful. The motel is about 2 blocks from the water and a little further to the pier that has the amusement park. The Crows Nest at the marina is an excellent restaurant but take a cab. We walked there and took a cab back […] for under ten dollars. Read moreGenuine Hotels.com guest review
"Santa Cruz, CA visit"
The hotel stay was good. The hotel staff was good. The location is close to the pier, boardwalk & gas stations. The location is a little too far to walk by foot to the pier & boardwalk but is just a few minutes by car or bicycle.Genuine Expedia guest review
"Motel and not Hotel"
I spent 2 night i July 2014 here. It is a motel an not a Hotel, but a nice and clean Motel with a good loaction for a 2 night i Santa Cruz. The beds are too soft for me. We stayed in # 118 which is away from the main street where there are a lot of traffic. The pool were on the other side of the street and it is smaler than in the pictures. The AC in […] the rooms are either on or shut off and rather noisy. The breakfast included in the price is very basic Read moreGenuine Hotels.com guest review
"They should pay more attention to details!"
I stayed there 4 nights with my kids and would stay there again. We had several "hiccups" but nothing too crazy. The wood flooring in our room was extremely dirty when we checked in and we were originally accused of causing the mess by the hotel staff. The housekeeper came by and saw that there was no way we could have and apologized. The microwave […] was stained very badly and the refrigerator smelled like Chinese food (there is a Chinese restaurant across the street). We had the sheets changed the 3rd night and the "clean" sheets were full of sand. A mysterious substance was on the toilet seat after the housekeeper cleaned the toilet on two occasions. It wasn't there when she arrived and wiped off easily. The shower had a slimy feeling on the bottom of the tub but that's pretty typical of most motel and hotel rooms I have stayed in. A truly clean shower should allow your feet to grip the bottom, no matter what the material is. The last night I asked for new towels (we only had the housekeeper come by twice) and he front desk staff said they didn't have anymore washcloths. He eventually found some in the dryer but only after I asked him how I was expected to wash myself and my kids. It seemed as if he didn't want to be bothered. He actually said he didn't know what the different towels were and wasn't sure what a bath towel was or a hand towel was or a washcloths was. I found that odd. Nonetheless, I would stay there again because nothing was a deal breaker. Read moreGenuine Expedia guest review
"Nice little motel w great free breakfast"
Small street front motel with buildings across the street from each other. We were in the second building across the street from main building (lobby). We had Room 100 which is a unique room hanging over the driveway entrance so it has no adjacent rooms. It was very nice, large, with clean hardwood floors. The beds were tall and very comfortable. Room […] has white wood plantation shutters. Small bathroom was clean and modern. Overall the room was very nice and had a beach house feeling. Free breakfast offered pastries, cereals, and make-your-own waffles. Great for the kids too! No extra charge for parking. We heard from other guests that rooms in the main building were small. I rate our experience very highly but can speak for other rooms. Lobby staff were very helpful and friendly. Read moreGenuine Hotels.com guest review
Small, mostly quiet room in a good location.Genuine Hotels.com guest review
I've stayed in a lot of the different hotels in SC. This one was not my favorite by a long shot. Despite all the new and fancy fixtures, the room was tiny, and extremely noisy. Also the maids were still hauling carts up and down the narrow corridor in the back at 6 pm! At least the bed was decent but if you do stay here ask for a room at the front, […] mAybe they are better than the 'stables' around the back. Place is ridiculously overpriced IMHO. Read moreGenuine Hotels.com guest review
"Everything within reach"
Great location. Close to everything a person or family would want to do in Santa Cruz.Genuine Expedia guest review
The room was clean and comfortable. I especially liked the hardwood floor because it looked very clean - more clean than carpeting. However, the hotel is located on a very busy intersection so there's lots of street noise. And I had the misfortune to have a family in the room next to me who were very loud when they arrived at 1:30 AM and then chatted, […] again loudly, on the phone for another 20 minutes. I couldn't keep from hearing every word. Read moreGenuine Hotels.com guest review
"OK - Nothing special"
Room very small, but nice. Bed not really comfortable. Blow dryer didn't function. Breakfast room small, but food good.Genuine Hotels.com guest review
"Santa Cruz Quick Stay"
Stayed in the hotel area across from the check in. Room clean! Noise I could hear the person above walking on the wood floors when I was trying to sleep. No Curtains only Blinds. I had a light outside my room that kept me awake most of the night. Disappointed! I would not stay here again.Genuine Expedia guest review
I loved this hotel. It doesn't look like much on the outside but the rooms were very nice. Perfect size for our family of 3. Very clean. Breakfast could have had a few more options. I would definitely stay again.Genuine Hotels.com guest review
Nice clean hotel with a good location. The only thing is it is not really within walking distance to Santa Cruz boardwalk like we had hoped.Genuine Hotels.com guest review
"Great place close to downtown area and shore"
Beautiful redone rooms. Very clean rooms and property. Staff very helpful. The location was close to the beach and shops and restaurants in the main downtown area. It was a little more than some of the places in the area, but well worth it because it was in a safe nice area of townGenuine Expedia guest review
"Nice room, but secure your belongings"
The room had a nice layout and was very clean. Unfortunately, the surrounding area is rather seedy. There is no security and someone broke into car during our stay. Also, the rooms have laminate flooring and are very noisy. We were able to hear our neighbors on either side of us and didn't get much sleep.Genuine Hotels.com guest review
"Great hotel close enough to bike to the boardwalk"
We made our reservation about 20 minutes before we got there. The front desk agent was awesome and quick. I was very impressed with the updates they've done; the outside and inside are both beachy, coastal, and CLEAN!! The price was excellent compared to similar hotels in the area. Overall very impressed.Genuine Expedia guest review
You get what you pay for. Hotel's shower had sand and a couple of strands of hair in it. The rest of hype room was super clean. Loved the laminate/wood floors- over carpeted floors that can't be cleaned. Breakfast was full of unhealthy choices, banana was it's only saving grace. But friendly, convenient location, and an overall good choice.Genuine Hotels.com guest review
Very nice, wood type floors instead if carpet made the room nicer. Also shutters made a nice touch. Staff was great. Only 20 min walk to boardwalk.Genuine Expedia guest review
"Nice for the price!"
Having stayed in Santa Cruz at some very nice places, as well as some not so nice places, The Continental was much better than I expected for the price! Our room was clean and comfortable, and checking in with my prepay with Hotels.com was seamless. Only negative, was that it was noisy, (thin walls, noise from outside the hotel) They obviously know […] this, and there were earplugs provided on the night stand, which I used in the middle of the night. So glad they were available! Will definitely come back. Read moreGenuine Hotels.com guest review
The room was small but cute, bed super comfortable, the comforter was super classy. I totally love it! Breakfast is good too. The jacuzzi was relaxing and delicious. The woman at the front desk was polite and helpful, the man I think it was the manager, was super helpful too! I had a problem with my credit card, but they just made everything super easy […] for us. With that excellent customer service of course I am going back! Bringing the whole family :D The only thing was that the pool wasn't at the hotel that I stay in, it was in the one a cross the street. Continental also. But who cares having jacuzzi right there! Read moreGenuine Hotels.com guest review
"Nicer than many hotels near the beach."
We stayed for 3 nights and everything was fine. It's a little farther from the beach and downtown than we would have liked, but the room was nice. We could still walk everywhere, though it was a bit far. Breakfast was similar to what we've seen in other places.Genuine Expedia guest review
"Nicely updated rooms"
The room was beautiful and very nicely remodeled. But it was very small. Spa was kind of dirty. Annoying that pool was across a busy street. Hotel is split on two sides of a street. Kind of limited parking. But still, overall very lovely place and quiet too.Genuine Expedia guest review
"OK hotel near beach"
Rooms are big with a real desk, cofeemaker, small fridge etc. TV remote worked poorly. Hotel is overpriced for the area and the external atmosphere (squeezed into a narrow lot).Genuine Expedia guest review
No breakfast provided :(Genuine Hotels.com guest review
"Comfortable and Simplistic"
The Continental had everything we were looking for (i.e. a place-to-crash) during our stay in Santa Cruz and trip down to Monterey and Carmel. The hotel met all of our expectations.Genuine Hotels.com guest review
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