Nice stay .... but no free WiFi which I think is antiquated being the new age of everything is technology related. Also no free parking to the point of $24/day.Genuine Hotels.com guest review
We picked this hotel because of it's close proximity to the O'Hare Airport. It was a nice hotel and the room we received had a separate bedroom and living room area. It was very clean and well kept. The restaurant in the lobby was also quite good. The shuttle to the airport was convenient. I would stay here again.Genuine Hotels.com guest review
Rooms are getting a bit out dated but clean and bed was comfortable.Genuine Hotels.com guest review
Rooms are nothing special, pool is dark and depressing, cleaning service did not vacuum between nights. Was very overpriced for the quality. Will not stay there again.Genuine Hotels.com guest review
Response by Renaissance Chicago O'Hare Suites Hotel Thank you for taking the time to post your review, and our apologies this stay did not meet your expectations. The issues you encountered are not typical of our hotel and we are sorry for any inconvenience. We value your insight and hope you'll give us an opportunity to provide a more positive stay in the near future.
The biggest problem with the hotel pass that it is inconvenient and expensive for this area of Chicago.Genuine Hotels.com guest review
My mother and me were visiting Chicago for the first time and we booked the Renaissance Hotel along with our flight because they had great reviews. The staff were very friendly and professional which made our experience even more pleasing. The beds, oh the beds were so comfortable we were tempted to take the pillows, lol. Our trip was amazing and staying […] at the Renaissance made it even more special.I would definitely recommend a friend and whenever we decide to visit Chicago again we would most definitely stay at the Renaissance Hotel. A big thank you to everyone. Oh by the way the food is so delicious, the chefs did a great job and room service was awesome. Read moreGenuine Expedia guest review
"Look out for parking."
Overall the hotel was nice, but I am glad I didn't pay the full price. We didn't have any issues with service or cleanliness. My wife was quite happy with the exercise room. The location was attractive at first, but the actual logistics of getting in and out became cumbersome. Some of this was due to the never-ending construction in Chicago, but streets […] are still not marked very well and there are only a couple of signs directing you to the hotel. The front desk with offer to "validate" your parking for the garage. When they say validate, they really mean they are charging it to your room. At $25 for overnight parking, its a bit of scam to me. I expect when someone tells me they are validating my parking, they mean I don't have to pay for it at all. Unless you absolutely have to park your vehicle inside, I would recommend parking in one of the neighboring surface lots for free. Read moreGenuine Hotels.com guest review
"close to train"
I really enjoyed my stay, one of best.Genuine Hotels.com guest review
Very nice modern property at a very attractive price for Chicago. Restaurant is good for a hotel but that isn't saying much. Walk to the other side of the "L" station for much better breakfast/lunch. Extremely convenient to OHare but a ways from downtown. 10 min walk to Blue Line gets you into the heart in about half an hour. Not as convenient as being […] downtown but half the price. Read moreGenuine Hotels.com guest review
Second stay at this hotel. Will be back next month. Great staff. Great restaurant.Genuine Expedia guest review
Great experience. Nice decor, clean rooms friendly staff.Genuine Expedia guest review
Room was really nice, staff friendly. Did not like there was only a shower and no tub. Location was ok, not clear directions from highway how to enter hotel. Was not informed when booked hotel that parking was not included and $24 a night is expensive. Overall nice visitGenuine Hotels.com guest review
I will return again and again. Clean, spacious room with an awesome bathroom and very, very comfortable bed. Easy access to the L to the City. All this very reasonably priced. A real gem.Genuine Hotels.com guest review
Everything was great about the hotel. Just note that parking is $24/day and internet is $12/day--unless you want to go to the lobby. Other than that, a very nice hotel.Genuine Hotels.com guest review
"Great Hotel, Not bad Location"
Got to the Hotel around 2:30 AM, and was able to check in very quickly. The staff was very nice, and the hotel was very nice. Parking is kind of expensive, $24.00 per day, and it is added to your bill. I loved that there was no one else at the Pool when we were there, and they were showing kid friendly movies on the wall next to the pool. They had […] a great workout facility, and dry sauna. Very happy with the hotel! Takes about 40 minutes riding the train to get to Wrigley, and less than that downtown. This hotel seems to be in an okay area of town, we never felt uncomfortable walking to the train, or riding the train. Everyone was super nice everywhere we went! Read moreGenuine Expedia guest review
"Just ok, nothing special."
Clean, good value when prices are low. Parking is high, no free internet. Pool is dark and dated. Pillows are small and fluffy but are so thin when you lay on them. Overall 3.5 for value, clean, just nothing extra.Genuine Hotels.com guest review
"1st year Anniversary"
Price to park should be noted or a warning should be posted in the rates or somewhere within the booking process. Customer service was poor upon arrival. They apologized the next day stating that it was because they had others arriving for a huge wedding when we were checking in. the bar closed early. The neighborhood quality was poor and the scenery […] was even worse. Read moreGenuine Hotels.com guest review
Bought my room 1 month in advance on Hotels.com. Got to hotel, they asked for my card for incidentals. On the elevator ride to my room, I get a notice from my bank that the hotel charged $250 to my card, TWICE! I went back down to the front desk, they said they made a mistake but could not fix it there. They assured me by Monday morning, the $500 in […] charges would be fixed. It is now Tuesday afternoon... I still have not been credited. Read moreGenuine Hotels.com guest review
"Extremely awesome stay"
The hotel was fantastic, the staff was above and beyond expectations, the room was sweet and spacious. I would stay there againGenuine Hotels.com guest review
Unknown expense of $24 a day is the parking which is city owned.Genuine Expedia guest review
Customer service was terrible. Very rude in reservations. The front desk however was a delight.Genuine Hotels.com guest review
Our main issue was that even though we booked & requested for a 2 double bed room online, they gave us a king room with a very uncomfortable sofa bed instead! Everything else was just about ok with the hotel. Nothing great.Genuine Hotels.com guest review
I had a good time at Renaissance O'Hara Hotel it was very clean customer service was awesome and the food was great I give it 5 starsGenuine Hotels.com guest review
"clean,family friendly and close to blue line"
It was Great! Stayed with the fam for a weekend. The kids enjoyed the pool and hot tub while in the hotel and it was a short walk to the blue line. I would stay there again, for sure.Genuine Hotels.com guest review
"Worth the money...close to O'Hare"
Front desk was extremely friendly. In my top five for customer service. Hotel convenient to O'Hare. The only negative was the Buffet Breakfast was subpar at best for the cost.Genuine Hotels.com guest review
"Great Location-Excellent Hotel"
Excellent Customer Service. The Hotel was fabulous! This is a must stay.Genuine Hotels.com guest review
"they weren't ready for families."
You would think when you make the reservation for a family of 5 that you would have someone put more towels, pillows and blankets in the room prior to check in. We had to call down for everything. The business center wasn't user friendly. I needed to go print out tickets for an event and they ran out of paper so I was getting charged using computer […] time waiting for the paper. Really 5.00 to sign into the computer and I don't remember how much a minute after that. Read moreGenuine Hotels.com guest review
"Clean but in high traffic area"
I enjoyed my stay. Everyone was pleasant and nice. Great for the price. Loved pool with movie watching. Food was great in the area. Parking is expensive though ($24 a night). Traffic was horrid even before rush hour. Let out couch is as thin as a sleeping bag. Went to a delicious diner near by called sunshine. Easy access to fashion outlet mall. Love […] that all the room a non-smoking. Read moreGenuine Hotels.com guest review
"Could have stayed in bed all day"
Enjoyed our short stay.... room was very nice and the bed and bedding was incredible! Could've stayed in bed all day!Genuine Hotels.com guest review
The hotel, staff and room was nice, clean, & comfortable. ... The breakfast buffet was good but pricey. If it was more than 2 adults it was $19 per person... Way too much. Parking was $24 a night. .. But that was under the average cost for hotel parking.Genuine Hotels.com guest review
"Close to the airport"
Our pillows were uncomfortable so we requested different ones and they weren't any better. They just seemed to have been worn out. Besides that, our stay was decent. The staff seemed friendly and helpful.Genuine Hotels.com guest review
The hotel was clean, customer service was awesome! The rooms were good except a microwave would be convenient in the rooms especially since there is a refrigerator. Also parking was expensive and no free wifi. For the price of the hotel rooms this should be included....Genuine Hotels.com guest review
"Comfort at a good price"
My mother and I wanted a place close to the airport since we had an early am flight. This hotel met that. Being the planner I am, I called prior to our stay to confirm our reservation and boy am I glad I did. I had thought extended parking was included but it wasn't since I booked through hotes.com NOT park and fly. This would have been a significant […] "surprise" fee if the receptionist hadn't told me. We were pleasantly surprised to have a suite with 2 TVs and lots of space. Glad I read other reviews, so I knew not to open the bottle of water which cost $4!!! I would stayat this hotel again. Read moreGenuine Hotels.com guest review
My wife and I really enjoyed out stay here. The staff was very friendly, too was really nice, especially for the price! We would definitely stay here again.Genuine Hotels.com guest review
I would stay at this hotel againGenuine Hotels.com guest review
"pool and hot tub"
My friends and I were looking for a place in the Chicago area with a pool and a hot tub, for a reasonable price. This popped up and it did meet our needs. However, parking was ridiculously expensive, and this was not noted on the hotels.com description. I believe it was $25 per car WITH hotel validation. This seemed insane and put the hotel price into […] a whole other category. Therefore, I would not recommend this hotel to anyone with a car, and will not be returning. Read moreGenuine Hotels.com guest review
Rooms are large enough so you can rest without having to be on the bed. Second or third time that I have stayed here. No complaints at all.Genuine Expedia guest review
"Great for Business traveler."
Staff was very helpful. Staff was very helpful.Genuine Expedia guest review
"Very convenient to O' Hare and new."
I was looking for a quiet hotel that was clean and convenient to down town. This hotel met the bill. I was surprised that I had to pay for WiFi in my room and that there was a large daily fee to park a car. They did have airport shuttle. This is a new hotel right off the Kennedy. Mostly a business hotel. Very few children.Genuine Expedia guest review
Some wear and tear was noticeable. The treadmills were pretty beat up.Genuine Hotels.com guest review
"What a Great Hotel"
Big Clean Staff was very friendly Bar expensive Parking $24 over night/ in out privilegesGenuine Hotels.com guest review
I liked everything about this hotel. Close to where I needed to be. Quiet and clean, food and bar are nice. I was able to relax.Genuine Expedia guest review
Wonderful hotel in a good area. Staff was nice and courteous. Room was clean and bed was comfortableGenuine Hotels.com guest review
Bring water..bottle water is $4.Genuine Hotels.com guest review
Response by Renaissance Chicago O'Hare Suites Hotel A Traveller, We appreciate your feedback and apologize for your discontent with our bottled water prices. We value your business and hope you will have an opportunity to visit us again in the future. Sincerely, Karen McGuigan, General Manager
Everything was nice. But I was really disappointed about paying $30 to park in the hotel parking lot. We didn't know about that when we booked the room. If knowing it was going to cost that much extra we could have stayed at a nicer hotel. We were just trying to save a little money seeing as we were in chicago spending money on our kids.Genuine Hotels.com guest review
Response by Renaissance Chicago O'Hare Suites Hotel A traveler, Thank you for sharing feedback from your stay. We regret your disappointment in the parking fee and any inconveniences you experienced as a result. We value you as our guest and hope you'll consider visiting us again in the future. Thank you again for your feedback. Sincerely, Karen McGuigan, General Manager
"very nice clean room,close to train station"
We stayed here for one night and were pleased with the comfort this Hotel provides.It is just a minute to Blue line train station -very convenient way to get to downtovnGenuine Expedia guest review
"Excellent up scale accommodations"
Very very nice staff. Nice room. Comfortable beds. We booked on Expedia and got a very nice rate. They comped our parking in a nearby parking ramp that saved us $40. Within walking distance of the El.Genuine Expedia guest review
Really loved everything about this hotel. From the staff, rooms, cleanliness, to location. I will definitely stay here in the future. Highly recommend it.Genuine Hotels.com guest review
"Nice Hotel but Parking was not free."
Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was […] not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Read moreGenuine Expedia guest review
Very nice place to stay, good fitness center, close to CTA, but be aware of EXTRA $24/night parking fee when comparing price.Genuine Hotels.com guest review
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