Bought my room 1 month in advance on Hotels.com. Got to hotel, they asked for my card for incidentals. On the elevator ride to my room, I get a notice from my bank that the hotel charged $250 to my card, TWICE! I went back down to the front desk, they said they made a mistake but could not fix it there. They assured me by Monday morning, the $500 in […] charges would be fixed. It is now Tuesday afternoon... I still have not been credited. Read moreGenuine Hotels.com guest review
"Extremely awesome stay"
The hotel was fantastic, the staff was above and beyond expectations, the room was sweet and spacious. I would stay there againGenuine Hotels.com guest review
Unknown expense of $24 a day is the parking which is city owned.Genuine Expedia guest review
Customer service was terrible. Very rude in reservations. The front desk however was a delight.Genuine Hotels.com guest review
Our main issue was that even though we booked & requested for a 2 double bed room online, they gave us a king room with a very uncomfortable sofa bed instead! Everything else was just about ok with the hotel. Nothing great.Genuine Hotels.com guest review
I had a good time at Renaissance O'Hara Hotel it was very clean customer service was awesome and the food was great I give it 5 starsGenuine Hotels.com guest review
"clean,family friendly and close to blue line"
It was Great! Stayed with the fam for a weekend. The kids enjoyed the pool and hot tub while in the hotel and it was a short walk to the blue line. I would stay there again, for sure.Genuine Hotels.com guest review
"Worth the money...close to O'Hare"
Front desk was extremely friendly. In my top five for customer service. Hotel convenient to O'Hare. The only negative was the Buffet Breakfast was subpar at best for the cost.Genuine Hotels.com guest review
"Great Location-Excellent Hotel"
Excellent Customer Service. The Hotel was fabulous! This is a must stay.Genuine Hotels.com guest review
"they weren't ready for families."
You would think when you make the reservation for a family of 5 that you would have someone put more towels, pillows and blankets in the room prior to check in. We had to call down for everything. The business center wasn't user friendly. I needed to go print out tickets for an event and they ran out of paper so I was getting charged using computer […] time waiting for the paper. Really 5.00 to sign into the computer and I don't remember how much a minute after that. Read moreGenuine Hotels.com guest review
"Clean but in high traffic area"
I enjoyed my stay. Everyone was pleasant and nice. Great for the price. Loved pool with movie watching. Food was great in the area. Parking is expensive though ($24 a night). Traffic was horrid even before rush hour. Let out couch is as thin as a sleeping bag. Went to a delicious diner near by called sunshine. Easy access to fashion outlet mall. Love […] that all the room a non-smoking. Read moreGenuine Hotels.com guest review
"Could have stayed in bed all day"
Enjoyed our short stay.... room was very nice and the bed and bedding was incredible! Could've stayed in bed all day!Genuine Hotels.com guest review
The hotel, staff and room was nice, clean, & comfortable. ... The breakfast buffet was good but pricey. If it was more than 2 adults it was $19 per person... Way too much. Parking was $24 a night. .. But that was under the average cost for hotel parking.Genuine Hotels.com guest review
"Close to the airport"
Our pillows were uncomfortable so we requested different ones and they weren't any better. They just seemed to have been worn out. Besides that, our stay was decent. The staff seemed friendly and helpful.Genuine Hotels.com guest review
The hotel was clean, customer service was awesome! The rooms were good except a microwave would be convenient in the rooms especially since there is a refrigerator. Also parking was expensive and no free wifi. For the price of the hotel rooms this should be included....Genuine Hotels.com guest review
"Comfort at a good price"
My mother and I wanted a place close to the airport since we had an early am flight. This hotel met that. Being the planner I am, I called prior to our stay to confirm our reservation and boy am I glad I did. I had thought extended parking was included but it wasn't since I booked through hotes.com NOT park and fly. This would have been a significant […] "surprise" fee if the receptionist hadn't told me. We were pleasantly surprised to have a suite with 2 TVs and lots of space. Glad I read other reviews, so I knew not to open the bottle of water which cost $4!!! I would stayat this hotel again. Read moreGenuine Hotels.com guest review
My wife and I really enjoyed out stay here. The staff was very friendly, too was really nice, especially for the price! We would definitely stay here again.Genuine Hotels.com guest review
I would stay at this hotel againGenuine Hotels.com guest review
"pool and hot tub"
My friends and I were looking for a place in the Chicago area with a pool and a hot tub, for a reasonable price. This popped up and it did meet our needs. However, parking was ridiculously expensive, and this was not noted on the hotels.com description. I believe it was $25 per car WITH hotel validation. This seemed insane and put the hotel price into […] a whole other category. Therefore, I would not recommend this hotel to anyone with a car, and will not be returning. Read moreGenuine Hotels.com guest review
Rooms are large enough so you can rest without having to be on the bed. Second or third time that I have stayed here. No complaints at all.Genuine Expedia guest review
"Great for Business traveler."
Staff was very helpful. Staff was very helpful.Genuine Expedia guest review
"Very convenient to O' Hare and new."
I was looking for a quiet hotel that was clean and convenient to down town. This hotel met the bill. I was surprised that I had to pay for WiFi in my room and that there was a large daily fee to park a car. They did have airport shuttle. This is a new hotel right off the Kennedy. Mostly a business hotel. Very few children.Genuine Expedia guest review
Some wear and tear was noticeable. The treadmills were pretty beat up.Genuine Hotels.com guest review
"What a Great Hotel"
Big Clean Staff was very friendly Bar expensive Parking $24 over night/ in out privilegesGenuine Hotels.com guest review
I liked everything about this hotel. Close to where I needed to be. Quiet and clean, food and bar are nice. I was able to relax.Genuine Expedia guest review
Wonderful hotel in a good area. Staff was nice and courteous. Room was clean and bed was comfortableGenuine Hotels.com guest review
Bring water..bottle water is $4.Genuine Hotels.com guest review
Response by Renaissance Chicago O'Hare Suites Hotel A Traveller, We appreciate your feedback and apologize for your discontent with our bottled water prices. We value your business and hope you will have an opportunity to visit us again in the future. Sincerely, Karen McGuigan, General Manager
Everything was nice. But I was really disappointed about paying $30 to park in the hotel parking lot. We didn't know about that when we booked the room. If knowing it was going to cost that much extra we could have stayed at a nicer hotel. We were just trying to save a little money seeing as we were in chicago spending money on our kids.Genuine Hotels.com guest review
Response by Renaissance Chicago O'Hare Suites Hotel A traveler, Thank you for sharing feedback from your stay. We regret your disappointment in the parking fee and any inconveniences you experienced as a result. We value you as our guest and hope you'll consider visiting us again in the future. Thank you again for your feedback. Sincerely, Karen McGuigan, General Manager
"very nice clean room,close to train station"
We stayed here for one night and were pleased with the comfort this Hotel provides.It is just a minute to Blue line train station -very convenient way to get to downtovnGenuine Expedia guest review
"Excellent up scale accommodations"
Very very nice staff. Nice room. Comfortable beds. We booked on Expedia and got a very nice rate. They comped our parking in a nearby parking ramp that saved us $40. Within walking distance of the El.Genuine Expedia guest review
Really loved everything about this hotel. From the staff, rooms, cleanliness, to location. I will definitely stay here in the future. Highly recommend it.Genuine Hotels.com guest review
"Nice Hotel but Parking was not free."
Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was […] not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Parking was not free. Good hotel. Read moreGenuine Expedia guest review
Very nice place to stay, good fitness center, close to CTA, but be aware of EXTRA $24/night parking fee when comparing price.Genuine Hotels.com guest review
The suite is nicely design for privacy and rest. The walls and doors make you feel like you are at home.Genuine Hotels.com guest review
"Airport and Transit Friendly Contempo Style Stay"
All good, location not only good for airport, but weatherproof as well given the short easy walk from the el. Suite arrangement nice with a desk to spread out on and with "places to go" in the three-roomlet arrangement that lends itself to less cabin fever. The couch could have been more "slouch friendly" for unwinding, but that's a real nit. A veritable […] playpen of a shower with a gigantic door that can't be closed too well once you exit onto a mat. Again, nits. Worth a look as a pre-launch pad for locals dealing with early flights and tight connections with transit systems. My bar food entree was actually pretty remarkable too. Read moreGenuine Hotels.com guest review
i had a great time at the hotel. hotel staff and facility were very good. i will recommend this hotel anytime to anyoneGenuine Expedia guest review
Very nice accommodationsGenuine Expedia guest review
This hotel is very nice. We were here for a wedding, food was excellent.Genuine Hotels.com guest review
"Convenient, classy, excellent value"
We were looking for a nice hotel in Chicago for a weekend of shopping and shows. This was a great value- a very nice, all suite hotel at a fraction of the downtown prices. We took the convenient free shuttle to and from the airport. A quick walk across the parking lot and we were on the Blue Line into the city. It only took about 30 minutes to get to […] the Loop. When we found ourselves a little too far from public transportation late at night, the hotel helped us to call a hired car to pick us up safely. Anything we requested (more coffee, blankets, etc) was promptly delivered. There were many business clients in the hotel but we felt comfortable. The room was clean and spacious. When our flight home was cancelled we were sad we couldn't get another room here- the Holiday Inn across the street was nowhere near as nice as the Renaissance (although prices were similar). We would definitely stay at a Renaissance hotel again! Read moreGenuine Expedia guest review
very good stay and i enjoyed.Genuine Hotels.com guest review
"Close to Allstate Arena"
For the most part the hotel was great, it was close to the Allstate Arena. We wanted something close since we were going to a concert there. Many excellent restaurants near by, easy on/off access to the Kennedy. The only minor things that I would have that were negative is the bed was not the most comfortable and there were a few hairs on the floor […] in the bathroom that were not picked up when cleaned. The staff was also very pleasant. Read moreGenuine Hotels.com guest review
"Thanksgiving in Chicago"
We have been there with our 3 kids for a long week-end - the staff was extremly nice with our kids! The location is ideal to go downtown Chicago by train, as there is a station to walk to nearby. In addition the kids loved the pool.Genuine Hotels.com guest review
"very nice hotel"
my stay was real nice the hotel was real friendly, and the room was great all three of my kids had ample room to run around, it didn't feel like a can lol. the only problem i had was the parking why can't it be free i mean 24 dollars a day plus tax for my three night stay i payed 90 plus dollars, and no free wi-fi come on. other than that great size […] pool and friendl staff i will stay again but ill bring more money next time Read moreGenuine Hotels.com guest review
Very disappointed. Hotel front desk couldn't locate reservation due to how listed by Hotels.com. Then they billed us $25 + tax for parking though not stated on your website! When questioned, Renaissance stated Hotels.com did not include statement about additional parking charges. On weekends there were many street level lots which could have been used […] free. Starbucks inside Renaissance lobby closed before 5:PM Sat. until next morning. May not use Hotels.com again. Read moreGenuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"Very close to Blue line to O'hare or downton"
nice hotel and service, nice room. Very close to the cumberland stop on the blue line about 10 minutes to O'hare or 35 minutes to downtown. Would definitely stay again. Easy to get to and from without a carGenuine Hotels.com guest review
"Near blue line station"
Hotel was nice.Genuine Hotels.com guest review
Overall bad experience. This hotel is located far from everything. So the only place you can leave your car overnight is in their parking lot where they charged me $30 for one night. It looked like housekeeping hadn't been there in a long time because the room was dirty and it looked like a previous guest had spit on the mirror when he brushed his teeth […] because there was tooth paste all over it on one side. Also the bed had no bedcover. How can you miss that? Read moreGenuine Hotels.com guest review
We were in town for a wedding and decided to stay out by the airport since it was closer to all our functions than staying downtown. Mini suites nicely decorated. But the parking is rather expensive...$30 per night including tax. But we would definitely stay here again.Genuine Hotels.com guest review
"Not a family friendly hotel"
The accommodations were nice, but they are not very family friendly. No microwave in the rooms. Have to go all the way to the lobby to use the small one they have, and is located in a very inconvenient place. There was no free Wi-Fi or parking. Is more designed for business or adults stays.Genuine Hotels.com guest review
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