The staff at the hotel were very friendly and helpful. The food at the restaurant for dinner was not good. The breakfast was good. There were small bugs in the bathroom in the room.Genuine Hotels.com guest review
"Too much noise"
The shower was not clean and was not clean during my stay.Genuine Expedia guest review
"Staff made the stay wirthwhile"
The People on staff from Housekeeping to the Dinning Room and Front Desk all made the stay there worthwhile at the front door though is an concierge named Javier that has all the knowledge of the food and services in the hotel and around San Jose. his English is very good. He also speaks other languages but I don't so I won't comment on the fluency […] but he loves to help without interfering. Read moreGenuine Hotels.com guest review
"The entire staff made my stay there worthwhile"
I found the location to be satisfactory. It was a short walk to the Bus stop that could take me anyplace in San Jose, although I only went to the downtown area once. A grocery store that carried other miscellaneous needs was about a half mile and I was told a bank was about the same. The staff was out standing especially Javier. His multi language skills […] , his knowledge of all any travelers needs seemed endless and he is always anxious to help without getting in the way of privacy. David Read moreGenuine Hotels.com guest review
"Great place for easy access to San Jose Airport"
This was my second visit to the hotel. It was a recommendation from Expedia for close airport proximity. It is an older hotel, with comfortable rooms and a pleasant staff, who go out of their way to ensure a nice stay. If you stay walk up to the gym on the 5th floor and out on the rooftop patio, great view of the mountains.Genuine Expedia guest review
My room was dirty it looks like no body clean it after the last person. The restroom had "pubic " hair around, the bath curtain had dirt all around in the down border and the entire bathroom smell to urine.. the bed cover was not clean I could see the dust or dirt on top I arrived late around 7 pm and i was so tired for this reason I could changed hotel I […] took a taxi to the airport because I should request the transportation 48 hours what I was no able to do, anyway.. for the price should have transportation any moment the client request it. I won't recommend this hotel for the almost 100 dollars I pay there are many more close to the airport and cheaper.. Big mistake I did Read moreGenuine Expedia guest review
I really like the staff they were very helpful. Enjoyed the bartender, was a delight to have him serve us. Very friendly....Genuine Expedia guest review
It was Great Hotel for the prices, but they need to change the towels too old and rough.Genuine Hotels.com guest review
"Outstanding customer service!"
We stayed at this hotel the night before we flew home after a vacation in Costa Rica. The two guys at the front desk were very helpful - helping us find a place to eat in the evening, locating a grocery store, and arranging a wake up call and early (4am!) transportation to the airport - including breakfast boxes! The room was very nice, and the wake […] up call and ride to the airport were prompt the next morning. I would definitely stay here again. Read moreGenuine Expedia guest review
it was very nice except people out late in the courtyard and were very loud till 1:30am, was unable to sleepGenuine Hotels.com guest review
"Great casino hotel"
It is locate next to La Sabana, a mile square park, restaurants, downtown San Jose, and offers complimentary breakfast and hotel transportation. Loved it.Genuine Expedia guest review
We really enjoyed our stay and the breakfast is greatGenuine Expedia guest review
"nice clean and friendly"
The place is a good, friendly, clean place. The staff is very accommodating and Diego the bartender is a great guy.Genuine Hotels.com guest review
The staff was nice in the hotel. The staff in the casino were not very nice. The air conditioning does not work at this hotel.Genuine Hotels.com guest review
"Great little hotel"
Jose and Javier!!!!! These guys make the place. Will deffinately be staying here my next trip.Genuine Expedia guest review
"Good price for basic quiet room"
The room was quiet, much quitter than the TYRP hotel in San Jose that gets a lot of street noise. The only problem I had was that when I arrived they could not find my reservation, so I had to look up my e mail with confirmation information. I made a reservation for a room with a Kind bed, and was given a room with two double beds.Genuine Hotels.com guest review
"Good location near park, restaurants, taxis, buses"
The hotel was nice, though a little worn, restaurant average, I ate out;, good irestaurants nearby; room was nice, good beds, good shower, view, could've been a little cleaner (bathroom floor); I was happy with the hotel, though it wasn't as nice as the pictures.Genuine Expedia guest review
"Wonderful time and the staff was very courteous"
Even thought I was there for a Funeral, the staff was there at all times when I needed something.Genuine Expedia guest review
Stayed here twice in March. Good clean hotel but is definitely not luxury. Hotel staff was very helpful and polite. Room views were bad.Genuine Expedia guest review
"Just close enough to San Jose."
I stayed at the Palma Real Hotel a few times and each time I received excellent service from the management and staff. During my stays, the hotel was always well kept. The rooms are larger than one would expect for the price. The hotel is located in a nice quiet area called Sabana, near San Jose. Downtown San Jose is just a quick taxi or local bus ride […] away. Read moreGenuine Hotels.com guest review
"the location of the hotel is terrible."
the location of the hotel is terrible. And it's dangerous to walk in this area, the breakfast was disappointing, the staff was nice though. The light in the room wasn't great, Towels are dirty and they only have 1 towel and the don't change it the other day.Genuine Expedia guest review
"Home away from Home."
I was greeted with a smile from the hotel with a smile and a hand shake from a old friend that I had made with him many years ago. I try to stay to stay this hotel because I know I will be treated like I am the only one there.Genuine Expedia guest review
"Courteous and Friendly"
We enjoyed the stay we felt that we were with friends and I was able to polish up on my Spanish with some of the staffGenuine Expedia guest review
"Vasant & Shree's stay"
This is the second time we stayed at this hotel We like the location as it is near to San Jose Staff is very friendly and helpful Jarvis was very helpful The breakfast was good and it is great value for the money It is no longer part of Barcilp group Hotel rooms are nice Need to provide more towels including hand towelsGenuine Hotels.com guest review
"Modern and comfortable"
Bookended our trip at Palma Real, and aside from not having much night-life around it to explore, it was great. The staff was exceptional, and went out of their way multiple times. Some confusion about the type of room we booked was cleared up quickly, and the rooms were excellent- in the vein of a W Hotel. The only down-side I can note is that the […] neighborhood was a little sketch. Other than that, it was fantastic. Read moreGenuine Hotels.com guest review
"Close to beach. Beautiful pool."
Very relaxing. The walk to town was about 20 minutes.Genuine Expedia guest review
"Close to airport and shuttle included."
Hotel staff very willing to please. The pool is small and off the property, shared with a condo next door. The rooms were a decent size, clean and comfortable.Genuine Expedia guest review
The staff weren't helpful when it came to provide free airport shuttle. They didn't tell me I needed to make the shuttle reservation ahead of time and when I needed it, there wasn't space for me. So I had to take a taxi.Genuine Hotels.com guest review
Had a great time. The front desk was nice and could communicate in English at check up and check out. Every person there was making the stay at hotel comfortable. The bell men there were nice and attentive to our needs for travel or taxi.Genuine Expedia guest review
"Very Nice Hotel"
This hotel is ver well located, the Staff brings good service and the room was very clean, the breakfast was ok, I was very confortable I recommend this Hotel for Business TripGenuine Expedia guest review
"Nice, value-priced hotel for San Jose"
Stayed at this hotel a couple of times before, when it was part of the Barcelo brand. The same quality is still there, the value is also there. Checked in very early, after a flight from Panama arriving at 9:00 am. No problem. Similarly, checked out at 3:30 am for a departure from SJO at 6:00, no problem with service or taxis..Genuine Expedia guest review
Air condition was not ok. Facilities And Restaurant Perfect Personal Staff Very kindGenuine Expedia guest review
"Thought I would help"
Thought I would help answer some questions since the other reviews I read helped me answer some of my questions. Question #1- It appears this hotel is no longer part of the Barceló system. Questions #2- They are part of a shuttle service to the airport, but it is a service that services other hotels as well so that is why it gets complicated. This is […] the reason they want you to reserve 48 hrs ahead of time so they can email them to reserve a seat. So if you are in a hurry or don't reserve in time you may have to pay for a taxi to the airport at +-$25. The time to the airport depends on the traffic for the time of day it is. Additional info. The suite room is a big room, but think with the same AC as the others, so the room is a bit hot. There is a casino connected to the hotel and a small gym on the upper floor. Hope this helps. Read moreGenuine Hotels.com guest review
"close to downtown san jose"
the personnel was excellent,hotel has restaurant with gourmet type meals and a daily luncheon buffet,extensitve breakfast included with rate easy walk to nearby supermarket,buses or taxis right outside hotel,good location near Sabana ParkGenuine Hotels.com guest review
"Wonderful City Gem"
THe Hotel Palma Real is a well maintained older property with an extremely friendly and professional staff. The door man / conceierge was fluent in English and had a lot of knowledge about the area. The rooms are updated, clean and the beds are comfortable. There is a business center with computers that are free to use, which was helpful. The reason […] I gave a 4 is that the carpet in the hotel ( common areas) needs replacing and even though the restaurant is nice, the food was okay but not great. I did enjoy my stay and would return to this hotel. They also offer airport shuttle, but you need to reserve this 24 hours in advance. I wouldn't classify this area (neighborhood) as picturesque or romantic but great for city, business or if you need convenience to the airport. Read moreGenuine Expedia guest review
My only complaint is that I couldn't iron my shirts due to the small size of the table. Good food and the bef is ok. Service is ok.Genuine Hotels.com guest review
Wonderful staff members, helpful, friendly and always warm. Quite a few spoke English, bonus. Close to highways, downtown and shopping areas. Close to national soccer (futbol) stadium. In a very busy industrial area. Within walking distance to eateries, not many open very late though. Fun little 2 level casino, quite rooftop exercise gym (very small), […] but a great place to wind down in the late evening. No, I repeat no swimming pool. If u want to swim u must use the neighboring apartment The Christine. We didn't go, I felt that was a bit odd. Free parking. Wouldn't recommend friends only because the area is so crowded and busy with a local college and large companies nearby, not very quite or relaxing especially on the weekdays. Staying in the city you won't be able to get away from the automobile fumes as well. Read moreGenuine Expedia guest review
"I have stayed 3 times and will return"
The welcome drink was very nice, and the breakfast was superbGenuine Expedia guest review
Too much noise at nights, be sure you room will not be to street side.Genuine Hotels.com guest review
"find another place!!"
Staff was not forth coming with information, how lights worked, etc....if you didn't ask they didn't tell you. Casino ripped me off only paid out half of winnings, just because my Spanish isn't perfect doesn't mean I can't do math. The restaurant was closed most of one lunch for "repairs, and the food was on okay. The "free shuttle" was only free one […] way, It cost $27.00 to go back to the airport. Oh yeah and when they picked me up my name was wrong even though they emailed me and I emailed them the correction. Good luck find another hotel!!!!!!!!! Read moreGenuine Expedia guest review
"Best bang gor the buck"
At the price with an amazing breakfast buffet included, you won't find a better deal in Costa RicaGenuine Hotels.com guest review
"Great, but beware!"
While in Costa Rica I stayed at 8 hotels, and Barcelo Palma real was the best stay hands down, I wish I could give them 5 stars but things need to be corrected. First off staff was great and friendly, the 3 stars is because they really need to get organized. I started my leg of the trip and ended my trip with this hotel, meaning I had to check in twice. […] Both times we were almost put in the wrong rooms, rooms that were already occupied apparently this happens alot since the concierge who helped us with the bags joked about this. Then 15 minutes into our settling in another concierge busted in on us with a new couple! How disorganized can you be? The electric card key sucked I was put on the 3rd floor in one afternoon I had to go back down 3 times til I insisted that I was not coming back down but to send someone up. He forgot about us, granted he was busy but finally got us in after he passed us in the hallway and apologized about forgetting. And lastly the day before leaving I reserved the Complimentary shuttle to the airport, stressing the word complimentary and I was not corrected. Mind you I speak perfect spanish. To my surprise once I got to the airport guess who had to run around looking for an ATM!!??? I later read all the reviews warning me of such thing, so you would think they would make it a point to explain this. Overall my stay was great but the staff needs to get their stuff together! Read moreGenuine Expedia guest review
The staff was helpful in every way. The restaurant was nice, but there weren't many restaurants nearby. Most staff were bilingual which we found very helpful.Genuine Hotels.com guest review
"Would have been nice to know!"
My only complaint is that they advertised free airport transfers, but when I called to have someone pick me up for a late arriving flight, I was told that the shuttle only runs sometimes and I have to prebook the shuttle 72 hours in advance. I ended up paying a taxi $25. This was literally one of the main reasons I chose this hotel so very disappointed […] that they operate in this manner. On the upside, the staff was friendly, the hotel clean, updated and comfortable, and the free breakfast was terrific. Read moreGenuine Expedia guest review
"Good San Jose option"
For a reasonable price I think Palma Real wasn't a bad option especially with all that was included for the price. There was a free airport transfer via another company but which was arranged through the hotel. I had a few minutes on the phone when I got there with reception before someone could give me details about the transfer.... never the less […] it was sorted out in the end. Check-in process was smooth and very helpful with all the necessary info on breakfast and free wifi. Very spacious room on the second floor. I did have a request for a king bed and despite that, both times we checked in there we got rooms with 2 separate double beds. The hotel itself and rooms all seemed modern and very updated ... Major plus in my books !! Buffet breakfast was good with adequate choices and seating areas.... hours run the typical 6 - 10 AM. A short walk from the hotel you also have a few other fast food options (Subway, Burger King etc). The park and stadium are also within a short 5 minute walk along with the bus stop that would take you directly into San Jose in less than 15 minutes for less than $1 One last thing that was very good and helpful.... we went to another part of Costa Rica for a few days, so rather than lugging around our large checked luggage, they were able to store it at the hotel until we came back. That was a real time & money saver !! Read moreGenuine Hotels.com guest review
The hotel and the staff were as described. Very friendly and helpful. Would stay there again.Genuine Hotels.com guest review
"Aware its shuttle service"
Be Careful! Its 'complementary shuttle to Airport' means "if 48 hours advance reservation was made", otherwise you have to pay $25 for Taxi. Of course, the hotel never let you know their secret rule until the last minutes. Food is OK. Location is a little bit (3Km) out of the city center. 1 hour walking. Nearby beautiful park, a new Stadium and Art […] Museum (free admission, unique collection). Take a bus to Market place around $0.60 (10 minutes) Take a half day trip to Vocan Poas, not full day, if you don't really want to see coffee plantation and oxcart factory because bus ride was too long. Nearby Chinese food, around $40, you can have 3 course meal for 2 person. Good place to go. Read moreGenuine Expedia guest review
"Nice enough facility with questionable procedures"
The facility itself was very nice and comfortable, although food choices were not great compared to US hotels. Was also warned not to leave the hotel on foot at night. The big issue I had was with the airport transportation. Upon check-in I was told that transport needed to be arranged 48 hours ahead and that they could arrange transport for an extra […] charge. Then when I asked to have it put on the room charge, I was told I needed to get cash from an ATM to pay the driver. The front desk clerk and taxi driver were very friendly, it's just this puzzling procedure that I take issue with. Read moreGenuine Expedia guest review
"Awful service and food at breakfast buffet!"
The quality of service in the restaurant during breakfast was very bad. The wait staff was not ever attentive to my table during my 12-day stay. I reported my displeasure to the restaurant manager, and his staff later conveyed to me that he expressed to them that I must have some kind of inferiority complex about my race. My other gripe is about telephone […] service in the hotel. Local calls are $0.45 per minute, so I bought calling cards and learned that the $0.45 charge per minute applies to those also. In essence a double charge for the same call. I demanded to have the calling card charges removed from my bill since that had not been explained to me. Bottom line is that I will never stay there again and I will not recommend it to my friends NOR my enemies. As an I/T consultant, I have travelled extensively and can honestly say that this was my worst hotel experience ever! Having been born in Costa Rica, folks always ask me about CR in terms of where to stay and such. So now I will be very vocal about wehre they SHOULD NOT stay, the BARCELO PALMA REAL. Personally, I will not patronize any hotel under the Barcelo umbrella anywhere in the world, unless it were a last resort, pun intended. Read moreGenuine Expedia guest review
"basic room, friendly staff"
I would consider this a 3-star hotel but there was definitely a difference between the "public" areas and the room itself. The lobby, restaurant, and exterior are beautiful and the staff (most of whom speak English) and service are excellent. Nothing in our room was broken but was definitely in need of some basic maintenance touchups around the shower, […] the bathroom lighting was very dim, the towels and bedding were thin and worn, and the wood floor had some sticky spots. Bed was comfortable though, and a pretty nice breakfast buffet was included in the price. We only stayed here 1 night to be close to the airport, but it would be fine for a longer stay as long as one realizes the room is merely functional and not as nice as the common areas of the hotel and the sharply-dressed, very helpful staff. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )