Went for valwntines day , room was a nin amoking room yet upon opening the door rhe cigarette odor was intense. THEre in NO BREAKFAST INCLUDED. Althougg it says free continental breakfast is included its not. You have to purchase a breakfast voucher for 5$ and the breakfast includes bagela,cereal,roman noodles, and toast. And some sweet orange juice. […] I wouldnt recom it dor more than 1 night Read moreGenuine Hotels.com guest review
So upset about this stay; had to buy toilet brush and cleaning materials to clean a really gross toilet bowl, complain about stains on all bedding (for which they wanted to exchange with what seemed to be another set of used/unwashed comforter and sheets). Depending on who you get, just be prepared to face rudeness and difficult staff members. After […] staying here I am wondering if I should expect to be grateful for paying for a dirty room, linens, bedding, TOILET and overall arrogance/rudeness. This is not a place to go to if you expect not to be bothered, cleanliness or peace of mind. Read moreGenuine Hotels.com guest review
We were plesantly surprised by this hotel. The rate was awesome and the room was very clean. The building has been renovated. My only suggestions are 1. the room did not have a phone in it so, we had to call the front desk from our cell phones. 2. there was no information available about the attached restaurant including menu, pricing, hours, etc. Overall […] we were pleased. 4.5 stars Read moreGenuine Hotels.com guest review
"No sound on WNBC during the last Jay Leno show!!"
The Little Ladies (with the glasses) at the front desk, during the day are fantastic!! The evening desk woman has an attitude!! Would NOT attempt to see why there is no sound on Channel-4 (the night of the last Jay Leno Tonight Show)! The Evening person never responds to ones ' needs!!Genuine Hotels.com guest review
"Get what you pay for"
Close to where I ended up. Sheets had stains, mattress was built in with box springs, kinda like you would find in a baby bed. Tv broke remote broke. The jetted tub was super loud.Genuine Hotels.com guest review
Staff is rude. Cleaning staff does not vacuum. They use a broom on carpet. They also don't have a mop,they use guest towels on floor Heat and air don't work. Vending machines rip you off. No parking. To far from anything. And watch they like to overcharge. Worst hotel ever. Beware.Genuine Hotels.com guest review
Response by The Palace Hotel Dear Anthony, We are extremely sorry that your stay with us was not pleasant. We hope that you will give us a chance again to serve you in future. Thanking you, Customer Service
"Convenient and cost effective"
Friendly and accommodating staff. The room was waiting and warm the only issue is one of the beds was flat and the end was bellied out. It was more like a cot. Otherwise we got a great value and were happy with the stay.Genuine Expedia guest review
"Small town hotel"
I enjoy the palace because of the hot tub and the price is really cheap. It's not too far from New York City. It takes about an hour to get to ManhattanGenuine Expedia guest review
"Would not recommend"
On the outside it looks beautiful. My husband and I walk into the lobby, and apparently someone has dropped chocolate ice cream on the floor. Must have been a change of shift when we got there. The male employee coming in says he believes someone had an accident to the girl who is already on shift, her reply is no it's ice cream. So obviously she was […] aware that there's this brown mess right by the elevator and didn't either clean it herself or have someone take care of it. Nice room but dirty and the heat barely worked. No microwave or anything in the rooms. Towels are anything but white. Read moreGenuine Hotels.com guest review
""Stay at your own peril""
Few rooms were cleaned by 6pm when we checked in so we took two beds instead if the king we requested. The room was small and dark with a small tv. The tv had about five channels. At 3:30 am we were awoken by a bug crawling across my legs. We asked for another room, and moved. Of course we couldn't get back to sleep until almost dawn. I asked for a […] late check out but could not get it unless I paid 25 dollars more. No soap was available. I asked for some and was given some packets of shampoo. A coffee maker was there, but there were no coffee cups. When we left, we complained to no avail. I would not stay again. Read moreGenuine Expedia guest review
Response by The Palace Hotel Dear Guest, We are sorry that your stay with us was not a pleasant experience. We hope we can serve you better when you decide to come again. We do have extra cups and amenities at the front so the agents have to be just asked for it. Housekeeping staff does not usually hand it over to guests as some take advantage of the service. Regarding extending the check out time we do have a policy of charging $25 if its late check out. We did not want to inconvenience you in any way and hope you can enjoy the stay next time you visit us. Thanking you, Customer Service
"Reasonable price but lack of maintenance"
All equipment is not functioning in fitness room. Breakfast is not good at all.Genuine Hotels.com guest review
"Cheap is not always best"
Bad service, could not get extra towels or even ones that were clean. Coffee machine did not work.Genuine Expedia guest review
"Nice hotel off the main path!"
Everything was pleasant, besides the fact I opted for the Deluxe King Suite, which was supposed to have nicer bedding, but the room was missing the duvet, only had plain white sheets in the room.Genuine Expedia guest review
"For a cheap stay for one night, its ok"
The toilet paper holder was rusted. The room didn't appear very clean. The bed was comfortable, but the pillows were very uncomfortable. The room was warm once the heat was put on, but the floor stayed cold the whole time, it was very strange. For a one night, cheap stay, it was ok.Genuine Expedia guest review
"It Is What It Is"
It may be called the Palace, but it no Taj Mahal! What do expect for such a low rate though. The place is large, but there were not many guest when we were staying. It is dated and old, but we were working from 9-9 so we used it just to sleep, which i probably would again. There is not much in the way of surrounding area. The best we found was Hailey's […] Pub in Metuchen and Brown Stone in Edison. DO NOT STAY HERE FOR LEISURE!! The restaurant and lounge are a joke. Each night we found something more to complain about so I guess a three night stay would be my limit. Read moreGenuine Hotels.com guest review
"Reasonable price for proximity to NYC"
I was meeting up with a friend from out of the country who was visiting NYC so I just needed somewhere inexpensive to stay for a night. The price was reasonable for being a fairly short drive to the city (although you get beat up by tolls to and fro NYC/Manhattan). There was also a pretty nice "jacuzzi", or bathtub with jets, in the room. AND it was […] clean. I would actually have gotten into it if I had the time. Anyway, you clearly aren't paying for the Ritz, so don't expect it, but it's a good spot to crash at if you have a car and you're not looking to loose an arm and a leg to visit NYC for a day or two (but don't forget about the outlandish tolls!). Beds were clean and comfy enough to sleep on, heating unit worked, didn't smell, and my car didn't get broken into in the parking lot. Go for it! Read moreGenuine Expedia guest review
"One week emergency stay."
Overall, our stay at the palace was decent. Our internet wifi connection was not too good. Once connected it would disconnect several times making it difficult to use. During our stay there was a party at the banquet hall and it was impossible to find parking. We had to park outside of the hotel on a Main Street and walk down to the hotel which was […] inconvenient especially with below freezing temperatures. Continental breakfast was offered for a fee of $5.00 which did not seem unreasonable. When we arrived at breakfast, it was horrible. Breakfast consisted of 2 pieces of toast, stale bagels, powdered orange juice, and cold coffee. All in all the stay was just okay. We needed a place to stay with short notice and they did fulfill our needs. Read moreGenuine Hotels.com guest review
"Good for what you pay"
Staid 5 days here. Very convenient place. A cheap China buffet is 2min drive. Nice Jacuzzi inside your room. HBO but old TV. Parking is really good. Bed sheets are not clean. You can see stains every where! You have to reactive your keys every 24hrs. Towels are old and dirty!Genuine Hotels.com guest review
The gym was not functional, all the equipment was broken. Rooms were nice, the wifi connection was very poor.Genuine Hotels.com guest review
The hotel bed linen was dirty and the non smoking room reeked of smokeGenuine Hotels.com guest review
"DONT PICK THIS ONE.."
No heating. iron didnt work. Lady at front desk couldnt get another one as she didnt have access to maids' room.Genuine Hotels.com guest review
"Would not recommend this hotel."
The rook reeked of smoke as we walked in (supposed to be a non smoking room) with smoke holes and other stains on the cover of the bed, dirty pillows and just an overall disgusting experience. Sure, it is cheap, but I would not recommend this hotel to anyone.Genuine Expedia guest review
Good for the price.Genuine Hotels.com guest review
"New York before New year partyes"
We have a good time. The place it`s not bad. Depend of how big your expectations are. Don`t forget how much you pay and price your expectations from there. We will recommend this hotel to others.Genuine Hotels.com guest review
"Gem in the rough"
Nice place. Staff was friendly and helpfulGenuine Hotels.com guest review
"Definitely Not Staying Again."
I'm just going to be blunt and not waste time. Terrible experience. They lost our reservation and credit card info was lost. Gave us a room that was dirty and couldn't breathe because of the smoke. We refused to stay any longer and went to check out and get our refund. The front desk just gave us a paper with info on saying we it the refund. Not even […] 24 hours later we got charged for the full amount and now they are being very unprofessional and not refunding it. Stay Somewhere Else!!!! We are easy going people who are not picky with hotels. Not making this mistake again!! Read moreGenuine Hotels.com guest review
"This hotel looked questionable from outside."
Good enoughGenuine Expedia guest review
Had to go through 4 rooms to finally get oneGenuine Hotels.com guest review
"Wifi connection was very bad."
No room service. Not an ideal place to stay if you have young childrens. No microwave or fridge in the room. Definitely I will look for other options.Genuine Hotels.com guest review
The hotel was awesome for the price. The room was clean and comfortable. The hotel was within walking distance of a Dunkin Donuts and other little shops. The mall was also very close. We stayed here with plans of going to NYC and quickly realized it was a little more of a challenge than we had anticipated. If you are staying here as a means of visiting […] Fords than it is a great location. Overall we were very pleased. Read moreGenuine Hotels.com guest review
"Value for money"
It's a decent hotel , looks like a palace though a deserted palace though. It has an Indian restaurant and rooms are decent . However AC is not in perfect condition. It's a good value for the price . Breakfast is available for 5$Genuine Hotels.com guest review
"Bad to decent hotel, pretty dirty"
Kind of dirty. Toilet wasn't flushed when I came in. Pretty bad smelling overall.Genuine Expedia guest review
"Place to sleep"
I stayed at this hotel twice on different nights... This is place is value for money if you just want to spend the night.. Thats it. First time room was nice but second time room has a door which opened to another room.. other thand that ..Iron was not working.. and coffee machine will not open once i brewed the coffee once.. overAll good.Genuine Hotels.com guest review
Never ever stay there, horrible placeGenuine Hotels.com guest review
Good place to stayGenuine Hotels.com guest review
We got the room with the hot tub and managed to get in on a busy night. The person at the front desk was cordial and accommodating. We were checked in quickly and got a good room for a good price. The building is a little old and not much is within walking distance but there's a lot in the area if you want to get out.Genuine Expedia guest review
Staff was helpful, friendly and accommodating. Nice time. ;)Genuine Expedia guest review
"A very good value."
Enjoyed my stay. Staff was pleasant/polite. Clean building/grounds. For an older hotel, I was impressed with the conditions. There's absolutely no way that I could've found a better hotel for the price.Genuine Hotels.com guest review
"OK hotel good price"
Out of the way location but clean and cheapGenuine Expedia guest review
"cheap but not clean."
Cheap hotel with horrible service. Room not really cleaned each day. First room that we were given was being occupied by someone else.Genuine Hotels.com guest review
"disgusting linens and locker room smell"
on the front desk there was a sign that reads: No criminal behavior, listing "ladies for hire" (hotels.com doesn't allow using the other word), drug use, sales, etc….when i got to my room, it was clear a "lady for hire" had just left - smelled of sweat and stink, stains on sheets…all i could do not to puke in the room. Went down immediately and asked […] for another room which they promptly gave me. Room was still a little smelly and the towels looked so old and tired. if you have no other place to stay, you can make it work, but this place really is worse than many places i stayed in india….real shame as the building and room sizes are decent - could be a nice place with clean linens and towels, perhaps higher rates to keep out ladies of the night? Read moreGenuine Hotels.com guest review
"As basic as you get"
The Palace was a good value for anyone just needing a bed, shower and some safe place to stay for a night. Hotel and room condition was shoddy, but clean. No complaints about anything important.Genuine Expedia guest review
Didn't even stay at the hotel. Room wasn't cleaned upon arrival, and we got there at 1AM. Just a mess all around. They had no available rooms. Had to go to a Hampton Inn after driving around another 45 minutes and it cost $150.Genuine Expedia guest review
"Good for the price"
I cannot complain much about the facility and conditions. We had a party at the Royal albert place and this was the next building and the price I paid was one of the lowest in the market for that day. We wanted the room just to sleep for the night. Some others had complained about the cleanliness of the room but we found the room and bathroom to be […] very clean probably close to some of the hotels in Hilton chain. The customer service need to be improved, which does not cost the management that much. after checked in, I walked to my room the room key did not work, she wanted me to walk to the counter, instead of sending it to the room. She was not even apologetic. Taking shower was not fun at night, because I do not want to call that hot water. Other than that this is an excellent choice, to have a more economical stay. If is 1000% better than rode side motel. Read moreGenuine Hotels.com guest review
I once stayed here before and didn't have any problems with the room in any way. But when i came back for another night, I upgraded to one of the rooms with the jetted tub inside. As I started to run the water inside the tub,you could tell that it wasn't clean thoroughly. I was picking things out of the tub. Also one of the headboards fell down. but […] besides that the room was up to my standards for the price of that was given. Read moreGenuine Hotels.com guest review
I think looking at price has given it is grate deal. But add on like breakfast is horrible. Does not matter how many days your stay is you have to go to front desk to renew your key.Genuine Hotels.com guest review
"Great stay for the price"
I don't know why people are rating this hotel so poorly. I found it to be a great place to stay. The Jacuzzi tub was awesome, the beds were clean and the AC/heat worked. The only negatives were the poor channel selection on the TV and the fact that the vending machines don't take paper money and have a selection of dated, stale snacks.Genuine Hotels.com guest review
"Disgusting, not worth the low price!"
I stayed here for 3 days because of the lower price, but it was not worth it because: 1) Towels were not clean, had stains and hairs! This was not a one-day accident, this happened on more than one day in spite of housekeeping. (Honestly, I never imagined such poor quality hotel service would exist in USA). 2) Wifi (as also connection through ethernet […] cable) never works - this hotel should stop advertising that it provides free internet. Hence, I decided to move to another hotel and am already enjoying the stay there. By paying only 10% more, I have a clean place, stable wifi, fridge and microwave in my room. Read moreGenuine Expedia guest review
"nice for the price"
I was a little fishy when booking this hotel. I had pretty bad experiences in the other hotels in the area. The price was great and the rooms and hotel looked very clean. Rooms were pretty comfy and very quiet too. Would definitely stay here again!Genuine Expedia guest review
Very strange hotel. It had a weird feel to it and it is quite over-the-top with a large banquet hall that was full every night we were there. It seems really nice when you pull in, but as you pull around to the back where the check-in was, it gets sketchy-feeling. All of the doors to rooms along the outside wall had broken locks and busted shades. We […] almost left when we saw that, but we were exhausted and decided to tough it out. The staff was very friendly and we got a room on the third floor overlooking the banquet hall. The rooms felt strange like the rest of the hotel, but were okay. There was no mold or bedbugs or anything, but it was obvious that they weren't cleaned thoroughly. A bracelet was hung on the shower bar and the area between the bed and wall and behind the chair looked like they'd never seen a vacuum. Don't expect WiFi in the rooms. There was a router, but it was password-protected and the staff wrote down a password that was illegible. When we tried to sort it out, they just kept writing it down illegibly with what looked to be an Old English letter in the middle of it. No one on the staff in all three nights we were there was able to help us get into the internet. It was dirt cheap to stay in and it certainly felt like we were basically getting what we paid for. It was certainly nothing fancy or nice, but we left at the end without our car broken into and without bedbugs. Read moreGenuine Expedia guest review
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