"Great place, odd all inclusive policy"
The hotel was a great place to stay. The rooms were large clean and all grounds and buildings were well-maintained. The weather was cool this time of year but the pools are heated and comfortable. Restaurant options were limited but it helped having access to the other sister hotels affiliated with the Royal franchise. My only complaint would be with […] the administration of the all-inclusive package. This resort requires you to pay for your food and drinks using your room key like a credit card. Even though the bill comes to zero each time,you still have to give the card at the beginning of your meal or when you get a drink at the bar and wait for it to be returned with the receipt to sign for at the end. We often sat and waited for our keycard and check instead of getting on with our day and spending more time at the pool or the beach. Also when leaving a tab open at the bar we didn't have a key to get into a room with as the key was left with the bartender for the day. Finally when receiving our check there was a line for additional tip, it difficult to decide on how much the tip should be when the balance on the check was zero. With the all-inclusive already including the tip in your price, I'm not sure why they leave a line for additional tip on every receipt you have to sign at every meal and bar service. Read moreGenuine Hotels.com guest review
The food is amazing. Stayed at many resorts and this one has the best food,felt like I was back in the states. Rooms looks brand new from top to bottom. Very clean,quite, and very lay back. Definitely a family oriented resort not too much partying going on just mostly families.Genuine Hotels.com guest review
"Awesome Christmas Vacation!"
This was an outstanding hotel at an awesome price! The rooms were clean and comfortable. The resort is staffed by such amazing people. I would book this hotel/resort again in a heartbeat!Genuine Hotels.com guest review
"Great kids friendly hotel with all inclusive package!"
I spend more than 30 days at hotels for business and leisure. This is by far the best hotel I have ever stayed for the price. We had the all inclusive package, which was a great decision. The hotel has 2 onsite restaurants and you can also go to 10 other restaurants in the hotel zone free of charge! Including the top restaurant "Capital Cove's". The […] hotel provides shuttle bus to their sister hotels in hotel zone. Personally I would just go across the street and take bus. Bus runs 24/7 and only cost 9.5 Pesos, very convenient! The stuffs are very friendly and willing to help. We had some issue with the room at first night, and Vinceto took care of it! The hotel was built in 1977, so the room is little outdated, but still very comfortable. However, not a lot access to electric plug. The hotel is very kids friendly, they got whatever you need including kids toy for beach! The beach is clean and not deep, so this is a great place for kids. Overall, we had a great vacation at this hotel! We would definitely come back to this hotel again! Read moreGenuine Hotels.com guest review
"great place for families, not for couples really"
super comfortable bed, nice staff, 24 hr room service. suite had a smaller shower but seemed like would be fine for a family. beach here isn't awesome.... but the resort is pretty. lobby needs work. overall, highly recommend for families but not really for couples.Genuine Hotels.com guest review
"go for it"
7 nights in paradise. food is good, staff trained,sand and water grate. i had what i paid for. no regrets.Genuine Hotels.com guest review
Staff was excellent. Italian restaurant great! Very clean. Fun to visit other Royal Resorts. Would like to see upgrades on beds.Genuine Expedia guest review
"*FIVE STAR SERVICE*"
We just arrived home from one week at the Royal Cancun and had the most enjoyable time ever in Cancun. The rooms were very nice. The entire staff was top notch from the front desk and wait staff to the maids and shuttle drivers. The food was good. The Italian restaurant at the Royal Cancun was absolutely fabulous as was the Conquistador at the Islander. […] The beach is sheltered so you don't get the big waves of the open ocean but it was very nice. We will definitely return. Read moreGenuine Expedia guest review
"Great resort, beautiful views from everywhere!"
This had been our first family vacation and by far it has been a great experience at the Royal Cancun. It's a kid friendly environment, and their staff made us feel at home. We had an awesome 8 days full of fun, activities and relaxation.Genuine Expedia guest review
"nice but not for me"
we stay there only 3 nights i have to move i ask for privacy they didn't want to do and i move to park royal Cancun very happyGenuine Expedia guest review
A great, low-key all inclusive resort situated on a sheltered cove; great swimming and great food.Genuine Expedia guest review
Great rooms, food, staff, service, facilities and location! Loved it! Peaceful family atmosphere.Genuine Expedia guest review
"Good hotel for the price."
Good hotel, good service and food is goid but beach is not so great. I would say stay at the royal sands instead.Genuine Expedia guest review
"Nice all-inclusive resort"
Clean, nice pools, excellent staff, access to other Royal resorts is a big plus.Genuine Expedia guest review
"Great for family."
Timeshare type property, which allows 'all inclusive' rentals if there is availability. We went here due to bringing both teenagers so there was extra room and beds. Cleanest place I've stayed in Mexico, which is many times. Very courteous and honest staff. They offer timeshare presentation but there is no pressure.Genuine Expedia guest review
"THE HOTEL IS VERY NICE WITHOUT SOME STEPS."
THE HOTEL IS VERY NICE ;facillites, room codition, dining, activity trainers. But steps of front desk are bad: ex) when we check out, the step didn't explain to submit voucher to shuttle bus driver. So we had search the papers for a long time. therefore, he departure was delayed and the driver looked like angry. also, the front desk didn'nt connect […] stepfor activity schedule, so we joined activity at third day. we couldnot join majority of activity because of too late. Read moreGenuine Expedia guest review
"Beautiful resort right on the beach"
My husband and I just got back from staying at the Royal Cancun. Everything was above and beyond our expectations. Our check in was complete in a matter of 10 minutes. The rooms were immaculate and sparkling clean. Very nicely decorated. The grounds and landscaping were beautiful. Every employee we met were so friendly and helpful in any way they could. […] They take so much pride in their service. The food at the restaurants were fabulous. The breakfast buffet was pretty much the same thing but all the food was so good. The Italian r3esturant was delicious. We caught the local bus right outside the hotel for 10 pesos (approx. 90 cent) to the malls and flea markets. The hotel offers free shuttle to it's sister resort, the Royal Sands. That was a lot busier but we ate at one of the resturants which was included and the food was great. the only downside to this entire trip is the resort does not offer a shuttle to and from the airport. We had to pay for a taxi both ways but we actually didn't care. It was worth it. We cannot wait to go back. We would definitely stay there again. Read moreGenuine Expedia guest review
"THE ROYAL CANCUN"
HOTEL WAS AMAZING ARE CONCIERGE MANUEL IVAN WAS EXCELLENTGenuine Expedia guest review
My family and I had a great time. The rooms were very spacious.Genuine Expedia guest review
We had an amazing time! It was relaxing and beautiful. The food was wonderful - yhe all includive was well worth it. Our fsvorite vacation so far !Genuine Hotels.com guest review
"Great Hotel in Cancun"
Really enjoyed this place- food was fantastic. The staff was amazing. Very clean. Beds were a little hard-only bad thing we had to say about it! Would go back in a heartbeat.Genuine Expedia guest review
"A home away from home! !"
After a long day stuck at the airport due to weather delay. Our vacation was starting off horribly. Once I arrived at The Royal Cancun our vacation took a positive turn greeted by friendly staff. It was late when we arrived and we were extremely hungry. We were accommodated by room service with some delicious food. The room was super clean and maid […] always made sure we had clean towels twice a day. Carlos the snorkeling instructor taught my family how to snorkel. The concierge Socora was great and very informative. The waiters Renando and Juan were awesome. The restaurant had the best hot dog and nachos. Everything about this resort was excellent. I suggest anyone staying here get the all inclusive package. This is a must stay place while in Cancun. The locals were very friendly. Thanks Expedia for making this trip possible for a family of 5. All the other travel agency's wanted to charge us for 2 rooms. Expedia we will definitely book our next vacation with you. PUNTA CANA here we come!!! Read moreGenuine Expedia guest review
Our family stayed at the Royal Cancun the second to last week of August 2014. We had a wonderful time at this beautiful resort. Many thanks to their staff for making our stay memorable. We got to the resort early on a Sunday morning and Rosa at the front desk was very kind to let us have an early check in with a beautiful smile. All the staff at the […] La Palapa and La Trattoria are awesome. My 8 years old nephew has many food allergies and the staff was very accommodating. He did not have a single reaction during our stay at the Royal thanks to their caring. Manuel, Cesar, Freddy, Chuk (trattoria bar) , and Jerermias are some of the many wonderful staff that helped makes our vacation hassel free. Thank you and we will be back. Read moreGenuine Expedia guest review
"Plenty of space and not too crowded"
Large rooms with comfy surroundings. Plenty of space around the pools and did not have to stake out a pool or beach chair. Rooms were spacious with kitchens and living rooms. A/C was cold enough when needed.Genuine Expedia guest review
"hotel upgraded to ocean view"
It was great the front desk upgraded us from resort view as booked on Hotels.com to a ocean view room when we checked in. The food was abundant and good with great serving staff. Only negative thing I can say about the hotel is that I had to print my boarding passes and had to pay for each blank piece of paper along with a fee to use the internet on […] their computer. Read moreGenuine Hotels.com guest review
"wonderful location,the most respectful staff"
We were there for 8 days,a family of 5(2 adults,3 kids).Starting with the front desk employees to the room service one,all of them were the most courteous and willing to help you in the matter of minutes.The location is very friendly for adults and children.Rooms very large and spotless(were cleaned in the morning,and at night,the supervisor was getting […] the beds ready for the night).The beach is next to the resort,pools very clean and family friendly. Lots of things you can do in the resort and outside it(at the other 4-5 sister resorts where we visited and it was wonderful). Overall it was the best place we've stayed so far,cleanest,kind,and well organized with all activities and trips. Read moreGenuine Expedia guest review
"Ok 4 1st timers, needs new experienced management"
1st the lobby needs to be more Mexican!, First impression: I go to check in and the receptionist asks for my credit card!, I tell him that I have all exclusive deal and I don't feel comfortable leaving my credit card at the front desk, so he goes, then leave cash!!, I insist that I'm not leaving my card nor cash, charge whatever to my room and I'll […] pay it at check out, after 15 minutes of waiting for him making his calls to his managers, he gives me the keys to my room with no apology! I drag my luggage to my room and which was a wonderful beachfront 2 bed/2 baths villa. 3 restaurants, one is no where to be found, so it's down to 2!, everywhere you go, you have to give them the room key (although, it is all inclusive!!) except for the bathroom!, later I get a call from my "Concierge" who is supposed to make your stay magical by guiding you to all these restaurants and located on "Sister hotels" premises, only to find out that he is a Time share sales person and whom I'm very familiar with from other resorts that I've been to and learnt not to waste my time on. I travel with my wife and 4 kids, I go to rent a Jetski for 1/2 hr. to take each kid for 5 minutes and this is thrilling to them!, I sign and ready to go when the attendant tells me that I have to take each kid for 15 minutes!, yes he is telling me what to do! I cancel and walk away, we finally found Parasailing that seats 3 at a time, this was was the best part of the trip, you have to try it. D.R & Jamaica are #1 Read moreGenuine Expedia guest review
"Nice place to stay for first timers"
Location, Beach, Amenities, Food and the Staffs are really pleasing except the time sharing tortures.Genuine Expedia guest review
very relaxing. Wait staff very nice and helpful. Resort was crowded but food and accommodations were good except for improvements suggested below.Genuine Expedia guest review
"Home away from home in Cancun"
This was the best all inclusive experience my family and I have ever had. We have stayed at several others and this was by far our favorite. We stayed in room b1013 and could sit out on our balcony every morning with our room service coffee and watch the blue ocean. Our room was on the ground level and within steps to the ocean, pool, and restaurant. […] I would go back here again tomorrow if I could. Read moreGenuine Expedia guest review
It was very relaxing and comfortable atmosphere, staff was very kind and cooperativeGenuine Expedia guest review
"Very nice hotell.. and the staff are wonderfull"
The staff was great.. very good service and the room was cleaned 2times a day it was wonderful. . Excellent food and drinks.. and you have the benefits of visiting all the others royals for no cost and enjoy their accommodation and food as well . We loved it.Genuine Expedia guest review
"Great place for kids"
We stayed at this place for 8 nights, and it was a great experience. Our 10 years old son enjoyed the beach and the warm and calm shallow water. He is not a strong swimmer, and this place was perfect for him to be able to spend hours in the water and not get tired. The food at La Trattoria restaurant had a very good menu. The other restaurant on site […] had a decent menu, but the cleanliness could be better. Well, for an open air restaurant, it is quite good but not great. The possibility of spending the day (eating at the restaurants on that site and using the pool, towels and beach chairs) at Royal Sands was a nice surprise, and we spent two half days there, just to experience the waves and a different pool. The staff was very friendly, and we did not get bothered too much by the time-share people, after we told them right away that we were not interested in that option. Read moreGenuine Expedia guest review
Everything was great besides the moving on Saturday policy (at least in Royal Cancun, don't know about other Royal's) I did not get what is the reason to move everyone from one villa to another, it creates discomfort, wastes time, destroys your plans.Genuine Expedia guest review
AaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaassGenuine Expedia guest review
Great time, great food , great people ! We loved the view from out room. It was like a little paradise . Our kids had a blast , they never got bored . There were so many activities for everyone. Great place :))Genuine Expedia guest review
This was my first vacation. The staff was friendly, and our room was cleaned every day. The food was delicious and our kids took full advantage of the 24 hour room service. I will most definitely be returning there again.Genuine Expedia guest review
"Hotel did not meet expectations"
Unfortunately the hotel did not meet our expectations. They were too busy trying to sell us a timeshare and failed in delivering quality customer service. The staff did not always give accurate information and the facilities are also outdated.Genuine Expedia guest review
"Great family vacation"
This resort is great. It was our second time going to cancun, our first with our kids. And we just loved our room, resort, beach and food. It's beach is kinda small but good for the kids. Food was great at both restaurants. The only thing I would change is more waiters on the pool side and beach. But once you got them it was excellent.Genuine Expedia guest review
"Overall a good stay"
It's a nice hotel overall. But I have two things to complain: first you have to check out the beach towels in one place, which is very inconvenient for us. Second, the dining choices in the hotel is rather limited. We don't have time to visit Royal Sand.Genuine Hotels.com guest review
"Very Good for Family Vacation"
The good: 1. Hotel condition excellent, everything was well kept, every detail taken care of, very very clean, walls well painted, rooms in excellent condition, 2. Good internet connectivity, the small apartment we stayed at had it's own router with very good connection speed, in common areas they had wifi but not to watch movies just to read email […] or web browsing, they even had a wifi antenna by the beach so you could have a good connection while resting, this was a good detail. 3. Food was also very good, lots of choices, well cooked, local dishes very well made, pastries, fish, fajitas, really a very good deal for the quality of the food 4. Service, at the restaurant and at the beach it was really good, you just don't see this kind of service at all in the U.S. very good 5. Pool, water well balanced, no harm to your eyes, clean well filtered very nice 6. Room, we stayed at a 2 bedroom 2 bathroom apartment, very spacious, kitchen, full refrigerator, one room with double beds, one main room with king size plus an extra bed that unfolds from the wall in the living room, lots space, two TVs cable, everything functioning well. The not so good Check in process very very slow, about half an hour to get people registered, the employees at the front desk not very well informed, when I asked them about my room, they said, that's what you get assigned if you booked by Expedia almost meaning that was a 2nd tier room where in reality the room was very very good. Read moreGenuine Expedia guest review
Very clean, great food, friendly staff. We had no troubles with anything. Our 2 BR/1 BA villa was perfect for our family of 5. Everyone was not all-inclusive so they keep up with all your food and drink even on our all-inclusive booking. But I never felt like I was treated differently. Room service is even included!!! I highly recommend this resort […] . Read moreGenuine Expedia guest review
"WE LOVED EVERYTHING ABOUT YOUR HOTEL."
NOTHING COULD NOT HAVE BEEN BETTER. IT WAS A REAL PLEASURE TO STAY HERE. WE WILL BE BACK.Genuine Expedia guest review
Small property & quiet ! Nice getaway….The food was excellent..Genuine Expedia guest review
"Great Family of 5 Vacation!!! Didn't want to leave"
After reading all the reviews I was a bit nervous about staying here. We absolutely LOVED it!!! The beach was very calm for our 7 and 11 year old grandchildren. My granddaughter found out about the kids club and enjoyed every moment. She absolutely LOVED Maria and George and made some new friends while in the kids club. After breakfast we would go to […] the empty beach around 9 am. Have lunch on the beach and leave around 3. Head to the pool and then get ready for dinner around 7 pm. Then back to the pool after dinner. BEST relaxing vacation ever. Read moreGenuine Expedia guest review
Response by The Royal Cancun, All Inclusive, All Suites Resort Dear Guest: Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
"Great resort for young children."
I would only recommend this resort for family with young children. The resort itself is older but nice and well-taken cared of. The beach is great since it is extremely calm with hardly any waves which is great for very young children. The kids club staff are wonderful - this is the first place that the kids ages 9 and 5 actually would want to come […] back multiple times. The house cleaning staff especially Isabella is marvelous. Food is good but downside is that there is no entertainment at all at night. Read moreGenuine Expedia guest review
Response by The Royal Cancun, All Inclusive, All Suites Resort Dear Guest, Thank for taking time to post about our resort. We always strive to provide the highest satisfaction levels to our guests and we will improve those areas in which there are opportunities to ensure on your next visit we get a 5 out of 5 stars review. We hope to see you again soon during your next visit to Mexican Caribbean. Warm Regards
"Great hotel, family-friendly and clean"
We loved this hotel, the fact that it is villas rather then huge hotel. Feels more like apartments. We had all-inclusive, and we did go to 3 out of 4 outside of the hotels restaurants (we had trouble finding the 4th one). Have we had more time, we maybe would go to other sister resorts to explore their restaurants as well. The beach was clean and we […] always could find a spot in the shade. Not many people were there too, and we liked this fact. At night there was no sounds from anywhere so we could have rest. We had 2-bedroom villa with resort view, it was great. I wouldn't want to be on the 1st floor because everyone can see you then What was not convenient is that we wanted to buy something in the hotel store, but for that we had to put deposit at the front desk because they have cashless system. So we didn't, because they have some min we wouldn't spend. But I think they give you all un-used $ back, not sure about it. Also, every time you eat or drink - you need to give the key room, it is a big inconvenience, later you feel the pressure to give a tip every time, but didn't we choose all-inclusive to avoid all this? My goal was to spend more on the travel, and spend nothing once we get there Aside from that, we loved the hotel and would recommend it to friends and family, and would come back It is not the place for party-people, and that's what we loved the most. Read moreGenuine Expedia guest review
Response by The Royal Cancun, All Inclusive, All Suites Resort Dear Guest: Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.
We had a bit of difficulties checking in at the hotel due to communication between the hotel and my travel agent (Expedia agent) but we had a great time at this place while we were vacationing.Genuine Expedia guest review
Great food. Had times with great service and times with average service. Nice rooms. Good deal for what you pay.Genuine Expedia guest review
The wait staff was extremely helpful and accommodatingGenuine Expedia guest review
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