All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereKukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 406 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.2
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3.0 / 5Good
"Spring break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Royal Cancun is a small time share property new to the all inclusive benefit. The rooms are large and comfortable. The beach is small but had no trouble finding seats. The roped off swimming area is very shallow and the beach is cornered in by an inlet and rocks a few resorts down. There is no organized activities or entertainment. Food is a c- most people we talked to shuttled to other resorts.
Genuine Hotels.com guest review
8 night family trip Apr 3, 2015
A Traveler
US
4.0 / 5Excellent
"Really nice place with good "sister" properties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice place..seems ideal for an "older" crowd 45+ or young parents with young kids...it wasnt wild and crazy for Spring Break which worked great for us as we were not looking for that...pools were nice but not great...we took advantage of the "sister" hotels, especially the Royal Sands as the pool and the waves there were MUCH better, but got the impression that the Sands was more of a party resort...so we kind of had the best of both worlds with the two...spent some time at Royal Islander for a dinner (El Conquistador)...loved Captain's Cove, an "off-property" restaurant that was excellent AND was included in the all-inclusive package we purchased...Captain's Cove was a gem with great, fresh seafood, great staff and a wonderful view of the sunsets..Royal Cancun was clean, safe, nice if not spectacular....two bedrooms was great
Genuine Hotels.com guest review
7 night family trip Mar 21, 2015
Tim
US
4.0 / 5Excellent
"Family Vacation at The Royal Cancun"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel with amazing staff! Food at La Palapa was unfortunately below average aside from a few select dishes. Be sure to ask about dinner theme nights as they do not advertise this. Thankfully the pool snack bar continually delivered good eats! Overall had a great experience!
Genuine Hotels.com guest review
6 night family trip Mar 20, 2015
Kori
US
4.0 / 5Excellent
"Great place, odd all inclusive policy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was a great place to stay. The rooms were large clean and all grounds and buildings were well-maintained. The weather was cool this time of year but the pools are heated and comfortable. Restaurant options were limited but it helped having access to the other sister hotels affiliated with the Royal franchise. My only complaint would be with the administration of the all-inclusive package. This resort requires you to pay for your food and drinks using your room key like a credit card. Even though the bill comes to zero each time,you still have to give the card at the beginning of your meal or when you get a drink at the bar and wait for it to be returned with the receipt to sign for at the end. We often sat and waited for our keycard and check instead of getting on with our day and spending more time at the pool or the beach. Also when leaving a tab open at the bar we didn't have a key to get into a room with as the key was left with the bartender for the day. Finally when receiving our check there was a line for additional tip, it difficult to decide on how much the tip should be when the balance on the check was zero. With the all-inclusive already including the tip in your price, I'm not sure why they leave a line for additional tip on every receipt you have to sign at every meal and bar service.
Genuine Hotels.com guest review
7 night family trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The food is amazing. Stayed at many resorts and this one has the best food,felt like I was back in the states. Rooms looks brand new from top to bottom. Very clean,quite, and very lay back. Definitely a family oriented resort not too much partying going on just mostly families.
Genuine Hotels.com guest review
1 night family trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is an older facility with limited restaurants on site. Shuttle was available to go to the other hotels and restaurants. We wanted to just relax and not worry about additional intown travel. It was great time with family :)
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
4.0 / 5Excellent
"Fantastic view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
villa 124 was perfect. Next to cafe with a beach view.
Genuine Expedia guest review
Other trip Jan 18, 2015
Amir
US
5.0 / 5Outstanding
"Awesome, Quiet Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I live very hectic lives. We are not huge partiers, but we like to have a good time. This place is perfect for a good time. Very quiet, and excellent for someone who wants to be on the beach and lay by the pool. The food was excellent, the service was awesome and they deep clean your rooms to the max. I was also surprised at how awesome the Wireless Internet was and how big our room was. We are going back next year!
Genuine Expedia guest review
Other trip Jan 17, 2015
business owners
US
5.0 / 5Outstanding
"Awesome vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I can't say enough positive things about this resort. Our villa was immaculate! We had a two bedrooms (king and two twins, also Murphy bed in family room), one bathroom, full kitchen, kitchen table and nice, comfortable family room area. Our personal concierge was wonderful to work with! He made sure we had info on the resort and gave good info for when we left the resort. This resort has two restaurants on site, in addition to being able to get food served to you on the beach, but that service had a limited menu. At other resorts, the food often tastes mass produced. Not here! One restaurant, La Trattoria, served lunch and dinner only. It was a regular sit down restaurant. We ate there for three dinners and each meal was amazing. The other restaurant, La Palapa, was on the beach and served breakfast, lunch and dinner. They have a buffet for each meal, in addition to ordering a la cart off the menu. Again, the food was always very good! The resort has a market on site for food, drinks, sunscreen (which was priced very high), sunglasses, totes, etc. One nice point to this resort is that throughout no money is exchanged. You need your room key for all transactions and everything is applied to your bill. I kept all of our receipts and my total at the end was exactly the total they had. I also had an 80 minute massage on the beach. Heaven! Resort staff are bilingual and very friendly. Can't wait to go back!!
Genuine Expedia guest review
Other trip Jan 17, 2015
Jodi
US
5.0 / 5Outstanding
"Wonderful view of beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We Stayed at the Royal Cancun. The staff was very Nice and helpful. Service was great and very clean environment. My family and I felt very safe in Cancun. I would definitely recommend to anyone else. Only problem in Cancun is too many tour guys trying to sell the tours.but other than that it was excellent!
Genuine Expedia guest review
Other trip Jan 17, 2015
karina
US
2.0 / 5Fair
"Food was excellent everything else was pretty bad."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Don't feel like getting. Into it. But the concierge lied to us tricked us into a 'free excursion' in exchange for a time share presentation, but the excursion was not as described. It totally wasted our day plus our following morning. Bad service all together.
Genuine Expedia guest review
Other trip Jan 17, 2015
el
US
4.0 / 5Excellent
"Overall, a really nice place."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The place was great and we really enjoyed our time there. Just be aware that you will feel pressured to tip for everything, even though the All Inclusive says it is included. It caught us off guide since all the other All Inclusive experiences we have had, had no pressure to tip.
Genuine Expedia guest review
Other trip Jan 15, 2015
Brad
US
5.0 / 5Outstanding
"Right on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beachside rooms have a beautiful view of the ocean.
Genuine Expedia guest review
Other trip Jan 12, 2015
A
US
5.0 / 5Outstanding
"Nice hotel our room is right in front of the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff are friendly and helpful. Good are good. We had a nice time. Definitely will come back again.
Genuine Expedia guest review
Other trip Jan 11, 2015
febs
US
4.0 / 5Excellent
"good deal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This is a very good deal of all-inclusive resort for family. It is not a fancy resort but nice and clean one especially the beach!! The staffs are incredibly nice and helpful. We really appreciate their hard work.
Genuine Expedia guest review
Other trip Jan 10, 2015
M Y L
US
4.0 / 5Excellent
"Nice 2 bedroom condo on beach in Cancum"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful small resort in Cancun. We had a beach front 2-bedroom with a balcony view of the ocean. The all-inclusive was well worth the extra price. The food was very good and a lot of variety.
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel very friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were very nice and sleep 5 very comfortably. The beach is kid friendly with very little waves. If you like high surf you can take a bus to the sands to swim. More of a family environment another much nightlife at this location but it is only a bus or taxi ride away
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Small but very good"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
compare to other big hotels and resorts, its a small hotel, but the good thing its that they have space to attend a full capacity of guest, no lines on the restaurants, no waking up early to get a sun chair, yo order drink and didtn take long. I was my my wife and son of 3 years, and they were really happy, also this side of the ocean its more good to swim with small kids, the water is shallow and no big waves, as it is on the side oh the hotel zone. The hotel its a 30 year old furniture, and theres no shows or something like that, at 11 pm everything its closed. The purpose of my trip was to be pleasent and relax.and i feel it Thanks !!!
Genuine Expedia guest review
Other trip Jan 8, 2015
Cristiam M.
US
5.0 / 5Outstanding
"Christmas in Cancun is the way to go..!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
After reading reviews throughout the year, we were pleasantly surprised when we discovered the positive reviews were spot on. The staff was terrific, the pools in excellent condition and perfect temperature, food adequate and very good. We went with 3 adult children and their families and stayed in 3 units. Although I had warned one daughter about the possibility she could be on the street side, she said she called Expedia and told them her preference, but didn't get a written confirmation. They arrived about 4pm and you guessed it....on the street side. Even though we had specifically asked the front desk when we checked in earlier not to place them there. They did get moved, however, to behind the tennis courts, which was fine. They had to move again on Saturday, this time to the pool side, which was noisier. The rest of us upgraded to the beachfront and were glad we did. Fabulous views and very quiet. Housekeeping does a great job. The kids loved getting food and drink whenever they wanted it at the pool and even room service. The Trattoria was very good, and La Palapa had a lovely buffet for Christmas Eve and day. Went to a sister resort for dinner one night, and realized how good we had it at the Royal Cancun when we saw how big and impersonal a resort can be....not to mention the crowds and traffic! We would definitely go back next year!
Genuine Expedia guest review
Other trip Jan 6, 2015
Marianne
US
4.0 / 5Excellent
"Nicely maintained condo hotel on the beach."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice condo style hotel offering an all inclusive plan on the beach. Older, but very well maintained property with friendly, helpful staff. Good amenities including non motorized water sports.
Genuine Expedia guest review
Other trip Jan 4, 2015
Rob
US
5.0 / 5Outstanding
"Awesome Christmas Vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was an outstanding hotel at an awesome price! The rooms were clean and comfortable. The resort is staffed by such amazing people. I would book this hotel/resort again in a heartbeat!
Genuine Hotels.com guest review
8 night family trip Dec 25, 2014
Amy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very good location, excellent pool and other facilities
Genuine Expedia guest review
Other trip Dec 31, 2014
Ashish
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a wonderful time. Staff was very friendly and food was great despite being all-inclusive. Family wants to go back again!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location! Great for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved the royal cancun. The water is clear and calm, so great for little ones. Also the resort staff was amazing!!! Wilbert and Manuel at the beach bar are the best!!!!
Genuine Expedia guest review
Other trip Dec 28, 2014
danielle
US
5.0 / 5Outstanding
"Friendly staff and great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fun vacation! Beautiful resort. Food was good. Staff very friendly!
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
3.0 / 5Good
"Good room but not food etc"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room is actually a suite, it has living room, kitchen, one master and one guest room, and sadly there is only one restroom. There are 2 single beds in guest room, 1 king bed in master and 1 hidden bed (can sleep two), so total can sleep 6 people. This is very nice! There is a decent round glass table in living room, so you can have your later dinner with family with free room serviced menu items. Yes, we do get late because of those whole day tours! The food is the down side. There are only two restaurants in the resort: indoor Italian and outdoor tropical type of open restaurant. The food in the open restaurant changes every day but like one of the staff says "boring"...only Thursday is the fun night/dinner with BBQ and music etc, so don't miss that. Oh sure, the hotel guys won't tell you that. We arrived Thursday night, as I specially asked where to eat, the front desk guy told me Italian. I am not saying the Italian one is bad, but it is just that open area one on Thursday night is way better. When I say this is down side is because that, in terms of number restaurants, two is really "boring" compare to others have 5, 6 or 8 different ones. Staff are nice, I mean, they all are. In those hotels, the staff are all trained well and treat guests nicely.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Enjoy Cancun family-style"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Away from the overdone Cancun hotel center but close enough to visit there if you want the super touristy Cancun experience for the evening. Great staff, right on the beach with kid friendly pools on site, and walking distance to lobby pick-up for all day trips. Fantastic experience at this hotel.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"A very relaxing vacation at a beautiful resort!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were pleasantly surprised with our stay at this all suites resort. We were happy that this was not one of those over populated all inclusive places with hordes of tourists. It made it very easy to secure chairs/umbrellas on the beach. The pools were not over crowded and the kids thoroughly enjoyed them. The hotel staff was excellent. We were excited that room service was also included as part of the all inclusive price. This was certainly different from any other resorts that we had stayed at. In addition, while we relaxed on the beach, the servers came around to take our drink and food orders right there. We enjoyed the tennis courts, playing ping pong and kayaking. The only negative about this resort is that, there are just two restaurants to eat at within the resort. The Italian place has just 12 tables and there may be a wait to get a table if you plan on eating there after 7pm. The other restaurant called La Palapa is right on the beach and has a great ambience. This is where they serve a buffet breakfast in the mornings. It is pretty much the same stuff every morning and you can get tired of eating it after a few days. They let you order from an ala carte menu for dinner, which is nice. I must say that, the all inclusive price does include meals at other Royal properties and you can take a shuttle to get there. We ate lunch at the Royal Sands on one of the days we were there and the food for pretty good. Overall we had a great experience!
Genuine Expedia guest review
Other trip Dec 26, 2014
SavyTraveler
US
5.0 / 5Outstanding
"Nice hotel close to beach with calm water"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a good experience. There was a good service and room was very comfortable. It was a nice place to rest with family. I would recommend this hotel for family with children.
Genuine Expedia guest review
Other trip Dec 25, 2014
Eric
US
5.0 / 5Outstanding
"property, food, service and suites are 5 stars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I highly recommend this property. We got upgraded without asking, the food was outstanding and everyone could not have been more friendly. Having the opportunity to visit the other Royal properties made it even more exiting. We will be back! Got a real good deal with Expedia by buying the hotel and flight package.
Genuine Expedia guest review
Other trip Dec 25, 2014
Hans
US
3.0 / 5Good
"Winter getaway"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room and pool was great. Staff and beach not so much.
Genuine Expedia guest review
Other trip Dec 24, 2014
joe
US
4.0 / 5Excellent
"Great family beachside villa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect sized villa for a family that wants a true vacation, nice location,staff, and relaxing setting.villa was literally 30 ft from water nice beach,
Genuine Expedia guest review
Other trip Dec 21, 2014
kev
US
5.0 / 5Outstanding
"Great place for family vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My gf and I chose this place because it's not a party hotel. We were skeptical about coming because we read about people bugging you about Time share. Absolutely nobody asked us about time share, which was a plus. Most of the staff were very professional and attentive. Of course there's a few that doesn't deserve any tip because they were rude from the get go. The beach was nice and clean. At night I see the staff clean the chairs on the beach and pick up trash on the beach in the morning. You can always find a chair to lay on in the beach or by the pool. The food isn't all that great. We had a beautiful beach view, where can see the whole beach that belonged to this resort. The food could use some upgrade and some of the staff should smile more. Overall we had a great time.
Genuine Expedia guest review
Other trip Dec 20, 2014
johnny
US
5.0 / 5Outstanding
"Great kids friendly hotel with all inclusive package!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I spend more than 30 days at hotels for business and leisure. This is by far the best hotel I have ever stayed for the price. We had the all inclusive package, which was a great decision. The hotel has 2 onsite restaurants and you can also go to 10 other restaurants in the hotel zone free of charge! Including the top restaurant "Capital Cove's". The hotel provides shuttle bus to their sister hotels in hotel zone. Personally I would just go across the street and take bus. Bus runs 24/7 and only cost 9.5 Pesos, very convenient! The stuffs are very friendly and willing to help. We had some issue with the room at first night, and Vinceto took care of it! The hotel was built in 1977, so the room is little outdated, but still very comfortable. However, not a lot access to electric plug. The hotel is very kids friendly, they got whatever you need including kids toy for beach! The beach is clean and not deep, so this is a great place for kids. Overall, we had a great vacation at this hotel! We would definitely come back to this hotel again!
Genuine Hotels.com guest review
4 night family trip Dec 12, 2014
Juiyuan
US
5.0 / 5Outstanding
"What a great place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were just in Cancun at The Royal Cancun in November 2014, and had a wonderful time. It was such a great place for people with kids. We took our 8 and 11 year kids. They had so much fun meeting new friends and just enjoying their home for a week. With the calm waters there in the lagoon area, I never worried about my kids once while they were in ocean. And, if you want some more waves and action, you can just hop the shuttle to ride down to the sister hotel, the Sands. Our lovely maid such a great job cleaning up after us day after day and keeping our home clean, especially in light of 2 very messy children. Also, a big shout out to all of the wonderful staff who took great care of us, but also Angel and Eder in the kid's pool bar area, as they took such amazing care of all of us. We would definitely go back to The Royal Cancun.
Genuine Expedia guest review
Other trip Dec 18, 2014
Joy
US
5.0 / 5Outstanding
"Great family hotel, loved it !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Family friendly great staff we totally enjoy the hotel activities and restaurants.we would definitely come back
Genuine Expedia guest review
Other trip Dec 16, 2014
albert
US
5.0 / 5Outstanding
"Great hotel; GREAT staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My mom, niece and I stayed for a week at The Royal Cancun. We had a 2 bedroom, 2 bath villa, overlooking the ocean. The accommodations were fabulous, the food was great (La Trattoria was ESPECIALLY great) but I cannot say enough about the staff. From Manuel, our concierge, to Freddie and Fernando at La Trattoria, to Adolfo at the beach restaurant, to Teresa, our maid, to the groundskeepers on the property . . . they couldn't have been nicer and more attentive. Everything was PERFECT!
Genuine Expedia guest review
Other trip Dec 15, 2014
Jill
US
4.0 / 5Excellent
"It's nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Air conditioner is loud and we were placed in a room that faced the highway so we heard a lot of road noise. Kitchen and living area were barely used. It is clean, staff is friendly, but no hot tub,
Genuine Expedia guest review
Other trip Dec 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice being able to use all of the Royal Resorts"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great trip - loved the area and being able to use all of the Royal Resorts. Definitely recommend this travel package. Same time zone made it an easy travel day in with no jet lag.
Genuine Expedia guest review
Other trip Dec 10, 2014
Retired Teacher
US
4.0 / 5Excellent
"great place for families, not for couples really"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
super comfortable bed, nice staff, 24 hr room service. suite had a smaller shower but seemed like would be fine for a family. beach here isn't awesome.... but the resort is pretty. lobby needs work. overall, highly recommend for families but not really for couples.
Genuine Hotels.com guest review
1 night romance trip Dec 1, 2014
Renee
US
4.0 / 5Excellent
"Cancun trip with family"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room, 2 bedroom with 2 bathroom was great for families! Loved the extra space however the resort was a little farther away from the shopping/restaurants that we enjoy. We did utilize the bus with about a 15 minute ride. The service at resort was very slow & the food was ok. The resort offers shuttle service to sister resort, Royal Sands which is amazing!! Excellent service & great food there. Highly recommend royal sands!
Genuine Expedia guest review
Other trip Dec 6, 2014
tiffmcc
US
3.0 / 5Good
"Not the best."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We booked an all inclusive package. The staff needs to improve on their service, the tips are already included so the staff acts like they don't care if they wait on you. A lot of the restaurants are not on the premises and some have stricter dress codes so you don't have long pants and a dress shirt you cant get in. We only took shorts .Also the wifi kept going out. Overall a big disappointment for the price paid.
Genuine Expedia guest review
Other trip Dec 5, 2014
Mike
US
5.0 / 5Outstanding
"Very good value. Quiet resort. Quiet water."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place for those wanting swim & snorkel; pretty mellow atmosphere. Calm water allows for snorkeling off beach, sunfish sailboats, paddle boards, kayaks. Reciprocal use @ The Royal Sands (TRS) & free shuttle is big plus-2 resorts, & 2 stand alone restaurants for price of 1. Highly recommend Captain's Cove(on water-Lagoon side=sunset) & Hacienda Sisal, both part of AI. 2 rm suite=spacious & comfortable. Mstr 1 king, other bdrm 2 singles w/ a separate sink, good closets. Common sink outside bdrm doors, toilet & shower behind separate door. Queen Murphy bed in main room. 3 chairs & couch, coffee table, round dining table w/ 4 chairs, full size frig, oven, micro,utensils,cookware,plates,etc.fully stocked.House keeping was thorough.TRS is bigger resort & has the surf & deeper beach>boogie board, more action. TRS has 2 pool tables & foosball in large sports bar (seats 50-75). TRC sports bar seats 25 tops & no games. Trattoria @ TRC is also good-Victor's the man. We didn't eat at Char Hut@TRS, only lunch @ pool side restaurant-on par w/ La Palapa @ TRC. TRC sports desk is good. snorkeling equip, tennis, towels, bikes. The Market-well stocked/very reasonably priced. TRC Cons: -Breakfast is good, but always same. -Wrist band for AI, AND take room card for any orders & only return it with ticket for $0, but oppty to tip. Sat. free shuttle is limited & @ TRC no water sports/bikes.ONLY Corona & 1 other dark beer & well liquor included in AI. Cab Sv not good, go w/ the Malb
Genuine Expedia guest review
Other trip Dec 5, 2014
Spencer
US
4.0 / 5Excellent
"Staff exceptionally polite and courteous."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Food average at best. Staff very polite and courteous. Facilities were kept very clean and well maintained, though resort was built in70s. Good for family with kids, single or younger crowd probably find it bit subtle. Beach not very big but good for relaxing and safe for kids.
Genuine Expedia guest review
Other trip Dec 4, 2014
cancun visitor
US
3.0 / 5Good
"Generally OK."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A/C, fan in the restroom and refrigerator are so loud. It need to be improved. We turned off the A/C at night. Fortunately, It was not hot at night (we stayed in Nov.). Otherwise the other facilities are nice. My kids liked the swimming pool and beach. The employee at the front desk are not as kind as I expected. I thought they can do better.
Genuine Expedia guest review
Other trip Dec 2, 2014
James
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, clean, clean. Very well maintained facilities. Daily maid service was amazing. Nice beach. Nice pools. Only complaint was the variety of the food. Everything served was yummy but we expected more options from an all inclusive.
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
These are bona fide two bedroom apartments, which is excellent for larger families. One bedroom has a king bed, second has two twins, and there is a murphy queen in the living room. We had an all inclusive package, which does include all drinks. There are only two restaurants on property, and a beach bar. The food was OK. The sea is good for young kids, as it is very calm and shallow. The pool is fine, but not one of those over the top spectacular pools with slides. There is a kids club, but no playground. There was cleaning every day, and it was pretty good. Overall, the best advantage of the hotel is the room size.
Genuine Expedia guest review
Other trip Dec 1, 2014
Tanya
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful beach and the water is calmer because of the resort's location. Great for paddle board, sailing and snorkeling. Our condo was directly on the beach with amazing views. We just had to endure a little noise from the Captain Hook excursions passing by on a regular basis. No big deal. We just had a few very windy days that prevented some sun and swimming fun. But the resort cannot control mother nature. The staff did great keeping you out of the wind to enjoy meals.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"go for it"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
7 nights in paradise. food is good, staff trained,sand and water grate. i had what i paid for. no regrets.
Genuine Hotels.com guest review
7 night romance trip Nov 15, 2014
leonid
US
4.0 / 5Excellent
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was excellent. Italian restaurant great! Very clean. Fun to visit other Royal Resorts. Would like to see upgrades on beds.
Genuine Expedia guest review
Other trip Nov 23, 2014
Crystal
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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