All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Kukulcan Boulevard Km 4.5 Hotel ZoneCancunQROO77500Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 496 reviews)

  • Cleanliness
    Clean
  • Value for money
    Best value for money
  • Pool
    Great pool
  • Location
    Great location
  • WiFi
    Good internet service
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"Clean and comfortable hotel next to beach."
Suite are very comfortable, we enjoyed the stay. The staff were very helpful. The beach in front of the hotel were very calm, good for small kids. All-inclusive included the sister property facilities. Included many great restaurants such as Captain's Cove, Hacienda Sisal, El Conquistador. Also the restaurant at Sands (La Veranda) was also great
Genuine Expedia guest review
Other trip Jun 17, 2015
Kaushik
US
5.0 / 5Outstanding
"Family friendly hotel"
We had a wonderful time during our stay. The Villas are spacious and very clean. The staff is super friendly and very helpful. Our personal concierge Sam, was awesome! He went above and beyond to make our stay a great experience. Will definitely go back to the Royal.
Genuine Expedia guest review
Other trip Jun 13, 2015
Elsa
US
4.0 / 5Excellent
Overall great experience! Great staff, lovely calm beach and not overcrowded!
Genuine Expedia guest review
Other trip Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Family friendly"
Very nice place for a family vacation. Very kid friendly
Genuine Hotels.com guest review
Response by The Royal Cancun, All Suites Resort
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you back on your next visit to Mexican Caribbean. Warm Regards.
7 night family trip May 31, 2015
Amjad
US
3.0 / 5Good
"Great Beach and pool areas very clean"
Beds super uncomfortable Food average Very clean Service really slow Do not rely on bus from sands to islander Liked being able to eat at different restaurants Captains cove was to die for. Kids club great Beach and pool areas amazing Do not buy tours from their beach tour desk, they lie about what you get on your tour it is a huge waste of money. Great for families, but wouldn't go back again their are so many other places that are a lot better.
Genuine Expedia guest review
Other trip Jun 8, 2015
Bex
US
5.0 / 5Outstanding
"A perfect getaway"
Comety satisfied with Royal Cancun. Very positive, laid back and satisfying experience. Would go back in a blink of an eye.
Genuine Expedia guest review
Response by The Royal Cancun, All Suites Resort
Dear guest, Thank you for kind words about our resort. We will be delighted to welcome you back during your next visit to Cancun. Warm Regards.
Other trip Jun 8, 2015
sophia
US
5.0 / 5Outstanding
"Great vacation"
Outstanding time. The staff was the best I have ever seen at any hotel.The service was top notch
Genuine Expedia guest review
Response by The Royal Cancun, All Suites Resort
Dear Guest, Thank you for your kind words about our resort. We hope to have the opportunity to host you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jun 6, 2015
Ron
US
5.0 / 5Outstanding
"Great Beach Fornt Beach Great fro Kids"
WE loved are stay at this resort was great experience. Staff was great and Room where nice & clean
Genuine Expedia guest review
Other trip Jun 3, 2015
A Traveler
US
5.0 / 5Outstanding
No complaints. We were satisfied with the hotel and what it had to offer.
Genuine Expedia guest review
Other trip Jun 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Relaxing"
We stayed for our 15yr annivesry, we enjoyed it. it ws a nice all-inclusive resort the best part was being able to use all there sister resorts in the same area it was like staying at 2 different places with a shuttle service in-between. Staff is very professional will be going again
Genuine Expedia guest review
Other trip May 29, 2015
Josh
US
5.0 / 5Outstanding
"Very nice hotel"
Fantastic and great experience! The food at palapas restaurant and trattoria restaurant was great! The beach was beautiful!
Genuine Expedia guest review
Other trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great for family."
Great place for family with kids. The beach is calm. Great joy for them. If you are looking to party this is not the place. Very great focus on family.
Genuine Expedia guest review
Other trip May 24, 2015
Jose
US
5.0 / 5Outstanding
"Clean Family Hotel on a Calm Quiet Beach"
We had a perfect trip! I traveled with my 60 something mother, a toddler, and my husband, and we all had a great time. The beach is on a sandbar, so the water was warm, calm, and shallow. The hotel is small, with two restaurants and a swim up bar. It is perfect if you are looking for a quiet, relaxing trip - spring breakers look elsewhere! There was always room under the umbrellas on the beach, and there were people cleaning the hotel 24/7 - even when there was nothing that needed to be clean. All the staff was extremely friendly and accommodating. The food and drinks were delicious. The all-inclusive package was perfect - we had room service for breakfast, and lunch and dinner at the restaurant on the beach. The food was good and the menu changed enough to keep us from getting bored. Loved the fish tacos and pina coladas.
Genuine Expedia guest review
Other trip May 23, 2015
Michelle
US
5.0 / 5Outstanding
"Great place for a family with young kids."
My wife and I went with are 2 boys (9 & 7) and 10 month old girl the week of May 11 2015. The staff was amazing. Rooms were large and comfortable. Definitely get beach front such an amazing view. Kayaking jet skiing snorkeling directly on beach. We ate at the palapa nearly every night. Tried the Italian restaurant one night. It was good but as a family we preferred looking at the beach while eating. Pools were also nice. Using the keycard wasn't a big deal at all. You get you zero dollar bill and your able to leave tip so no need to carry any cash. If I was in my 20s I'd go somewhere with nightlife but that is no longer me. Great for families.
Genuine Expedia guest review
Other trip May 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful resort"
Check-in was smooth. The concierge was very helpful, as was the activities desk. Scuba was very convenient. The restaurants were good and didn't have much of a wait. The staff was attentive. But every meal, snack, drink order came w/a slip to charge to your room. And the slips all had a tip line - it appeared tips were expected. It was nice having the fridge in the room. The kitchen, sitting area, bedrooms & bathrooms were all big & clean. The AC worked great. Housekeeping took care of us. The grounds were immaculate.
Genuine Expedia guest review
Other trip May 14, 2015
Jana
US
2.0 / 5Fair
"Don't have good food choice"
No night life. This is a time share place not a real resort
Genuine Expedia guest review
Other trip May 14, 2015
A Traveler
US
4.0 / 5Excellent
There very clean and nice quiet front desk girl annai vest great and beach almando,to haha everything good but just survice close to early.
Genuine Expedia guest review
Other trip May 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful beachfront"
Excellent experience...will definitely visit again!
Genuine Expedia guest review
Other trip May 11, 2015
April
US
5.0 / 5Outstanding
"Beautiful located"
This is my second time at the Royal Cancun, I would recommend if your going to Cancun to stay at one of the Royal resorts. Their staff is very friendly and it's very clean.
Genuine Expedia guest review
Other trip May 10, 2015
Carrie
US
5.0 / 5Outstanding
"A Great Resort, Especially for Children"
This was our first trip with our little girls (1yrs & 3yrs) and everyone had a great time. Great staff, quality food, great drinks/bartenders, and activities for the kids. We were in a "beach front" room # 1012 and it was amazing! We woke up looking at the ocean and could walk right off our back porch onto the beach. You name it, they offer it! They even have their own dock which we took advantage of when we chartered a private boat to Isla M... Overall we would highly recommend this resort and we will definitely be returning. Cons: The bedroom mattresses were a little uncomfortable.
Genuine Expedia guest review
Other trip May 5, 2015
Justin/Juanita
US
5.0 / 5Outstanding
"Best vacation"
I loved my stay at The Royal Cancun. I checked in on a Friday night and i was put in a ocean view on the second floor B933 which was awesome. Then next morning I was moved to 1511 which was even more amazing. As soon as I opened the balcony door, I took two steps down and there I was at the beach. Room Service was great. No matter what time they will deliver food to your room. I even had my breakfast on the beach my last day there. The Restaurant La Palapa had the best room. It's a buffet but if you are looking for something different to eat, they also give you a menu. I went every night just for the desserts. The only thing i was not too happy about was the drinks. Felt like I was drinking juice. Everyone is so friendly.
Genuine Expedia guest review
Other trip May 5, 2015
Joe
US
4.0 / 5Excellent
"Nice hotel, nice beach"
We had a great time at Cancun, the hotel has a great beach, perfect for children. It would be nice of they clean the seaweed from shore so that you don't have to swim with it everyday. The food was good, but the food at the Trattoria was great! Make reservations and definitely eat there. I recommend to also make reservations for kayaks, the water is calm, and it's beautiful. BTY they are free for an hour, they have paddle boards too! Can not say anything about pools, we prefer to stay away from them if we are in a beautiful beach. The reason we went to Cancun is because of their beautiful beaches, we can go to a pool anywhere but they looked nice.
Genuine Expedia guest review
Other trip May 3, 2015
Ale
US
4.0 / 5Excellent
"Quiet and relaxing trip."
We spent 5 days at this resort. The room/villa was clean, well-maintained and ideal for our family of 4 - plenty of space for everyone to move about and be comfortable. We had an awesome view from our villa of both the pool and the beach. Both the pools and the beach met or exceeded our expectations. The food at the Palapa was good (better than ok, but not great) - no issues with everyone finding something they liked either from the buffet or off the menu for each meal. Staff were mostly friendly and not pushy, maybe not quite as attentive as we would have desired, but still no complaints (poor me to get out of my lounge chair and walk 5 yards to order a drink). Staff like Pedro, Juan and Patricia made our stay very pleasant. It was a very quiet resort - very few activities, very little music, but nice for a family not looking to get too crazy and party at all hours. Location was ok - a little removed from all the hustle and bustle of the rest of the Hotel Boulevard. A quick walk to a few points of interest/activities from the resort, but to get fully into the Cancun vibe, be willing to ride the bus or pay for a taxi. We were okay with all of it since we were there to relax and that's exactly what we were able to do!
Genuine Expedia guest review
Other trip May 1, 2015
eeg
US
4.0 / 5Excellent
"Family with kids and infant – small resort clean"
Please read my review on tripadvisor- more details. Nil23
Genuine Expedia guest review
Other trip Apr 29, 2015
Nil23
US
4.0 / 5Excellent
Overall the hotel experience was great the staff was very friendly. The food was great. I recommend this hotel to anyone especially if you going with a your family.
Genuine Expedia guest review
Other trip Apr 27, 2015
Juan
US
5.0 / 5Outstanding
"Perfect balance of all inclusive and relaxing"
Just returned from a 5 day stay at Royal Cancun. Delighted with the cleanliness, amenities, quality of food, kindness of employees, opportunities for activities, location. Landscape and grounds breathtaking. It was our first all inclusive vacation, usually we rent condos or villas. Enjoyed a buffet for breakfast and lunch at the hotel each day (lots of choices/fresh) and poolside service of snacks, One day, the chef cooked a huge meal of fish my husband/son had caught on a charter fishing trip...we were truly treated so well. Each night we tried one of the restaurants off site (took the bus $1 pp and comes literally every couple minutes in front of hotel) and it really felt like we were dining out and spoiled. Do not be intimidated by bus...easy. Wifi excellent in room, spotty outside. Took advantage of renting jet skis/tubing from hotel beach. Snorkeling around pier worth it for beginner snorklers (which we are). You will not be disappointed!
Genuine Expedia guest review
Other trip Apr 27, 2015
Mara
US
5.0 / 5Outstanding
"Excellent hotel on the beach"
We stayed here with 3 children, ages 8,10, 13. The hotel was kid friendly, a perfect vacation for families! If I had to give feedback on improvements it would be another restaurant choice within the resort or maybe changing the menu a bit at La Trattoria for more variety. The kids loved the food and it was good. But sometimes it was hard to get a reservation and then we would eat at one restaurant all day. You can leave the resort to go to another resort but we loved staying there all day!!! We would definately come back!!!
Genuine Expedia guest review
Other trip Apr 25, 2015
S.H.
US
4.0 / 5Excellent
"Good beach, good food!"
After initially being told that we would have to switch rooms on Saturday (we were only there 3 days), they found a room for us that was beachfront and that didn't require a switch. After that it was all good. The food was good at the buffet and we took their free shuttle to dinner at a couple of other Royal properties. Really great. Beach was nice, but busy. Lots of kids and salesmen.
Genuine Expedia guest review
Other trip Apr 21, 2015
KU
US
5.0 / 5Outstanding
Most of the staff is just wonderful. Especially the guys doing the sports and children's entertainment. The only thing I did not like is since they went all inclusive, they do not let you take your food out of the restaurants and to a beach chair or back to your room. They want you to order room service which is really slow!
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Family oriented, no spring breakers here"
Stayed one week in total relaxation. Beach is quiet, great for kids practically no waves. There were always beach chairs available. Beach server Mr Jesus was always very attentive and made sure we got everything we ordered The room was perfect as well as the room service
Genuine Expedia guest review
Other trip Apr 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great for kids."
Shallow and calm water on the beach make it great for kids. Hotel staff very accommodating. Our room was very convenient for our family, ground floor that opened to the kids pool. We would definitely bring are family back.
Genuine Expedia guest review
Other trip Apr 19, 2015
A Traveler
US
4.0 / 5Excellent
"Spring Holiday with kids"
The hotel location is great, villas/rooms are immaculate and perfect for families. Really safe, security on the beaches but very subtle. Staff was very professional, friendly and super helpful. Would go back again!
Genuine Expedia guest review
Other trip Apr 19, 2015
Mac
US
5.0 / 5Outstanding
This was an awesome place to stay we where a group of 10 .. Fun all day from ages from 6-19 plus adults.. Food was great and plenty places to eat !
Genuine Expedia guest review
Other trip Apr 18, 2015
vinny & family
US
5.0 / 5Outstanding
"Great Place and great Location"
Had a ball, we took 3 of our Grandchildren and we enjoyed everything, location, staff was the best, food was great, the beach was the best for the kids
Genuine Expedia guest review
Other trip Apr 16, 2015
Sergio
US
4.0 / 5Excellent
"Friendly staff, spacious room and warm water"
Our first vacation in Mexico and we had a wonderful time. We book 3 excursions ahead of time and were able to fill the other days on the fly with other activities we found out about once we got to the resort. The travel staff was very helpful in booking the activities. We took advantage of the daily lessons in snorkeling and stand up paddle boarding. The beach side restaurant occasionally put tables down on the beach for dinner and it was perfect sitting out there watching the sun set and the water lapping on the shore.
Genuine Expedia guest review
Other trip Apr 14, 2015
jessica
US
5.0 / 5Outstanding
"Excellent stay"
Great resort; extremely clean; room was comfortable and huge. The food was very good. Most of the staff was very friendly and courteous --specially housekeeping and the front desk--.
Genuine Expedia guest review
Other trip Apr 14, 2015
EllieM.
US
2.0 / 5Fair
"Terrible Room Location made my stay disappointing"
I booked the trip looking for the room with the resort view. After I arrived on 4/6 I was assigned to room 1324. The room was located next to 15 ft tall and very noisy what looked like a giant air conditioning exchanger. The condenser was also producing bad odor. After I complained they told me that this is the only unit available. In other words the " resort view " was the view of large piece of noisy equipment. The other side of the balcony was facing the main road also not a resort view. The hotel was OK but expedia should request that those rooms should be sold at a major discount if ever again given to the customers. It should also include a disclimer what you can get if you buy "resort" view". The hotel employee who was walking with us to the room at the very beginning told us right up front that those are the worst rooms in the entire hotel. He was right.
Genuine Expedia guest review
Other trip Apr 13, 2015
Ted
US
3.0 / 5Good
"Spring break"
Royal Cancun is a small time share property new to the all inclusive benefit. The rooms are large and comfortable. The beach is small but had no trouble finding seats. The roped off swimming area is very shallow and the beach is cornered in by an inlet and rocks a few resorts down. There is no organized activities or entertainment. Food is a c- most people we talked to shuttled to other resorts.
Genuine Hotels.com guest review
Response by The Royal Cancun, All Suites Resort
Dear Guest, Thank you for taking time to post about our resort. We do activities schedule available for all of our guests and visitors. We're sorry to learn you didn't receive this information and we will review our procedures to ensure all of our guests and visitors receive it accurately in order to avoid this perception from any of our future guests. We hope to have the chance of welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
8 night family trip Apr 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect family vacation"
We loved it -- we've got 2 young kids (7 and 8) and this was perfect for them --we all enjoyed the pools, the beach, the amenities, kid camp . . you name it. Wonderful and helpful staff. So clean you can eat off the floors. The grounds are absolutely beautiful.
Genuine Expedia guest review
Other trip Apr 12, 2015
Judy
US
4.0 / 5Excellent
"Pretty nice stay"
Only complaint was that even though they say it's all inclusive, a lot of the waiters take their time returning to your table, almost trying to limit how much you drink.
Genuine Expedia guest review
Other trip Apr 11, 2015
beau
US
4.0 / 5Excellent
"Great, compact and kid friendly resort in Cancun"
The resort is pretty small and cozy, has very friendly and helpful staff and nice activities. We stayed there during the spring break with three kids (18 m, 7 and 15), and they really enjoyed the beach, the pool and the villa. For big families, it's really convenient to have 2-floor room (kids can be downstairs). We did some snorkeling and kayaking, sailed to the nearby Isla Mujeres (island about 45 minutes away), rented a car and traveled to Chichen Itza and Tulum - and when we needed to head back home, it took us just 20 minutes to get to the Cancun airport. The only two things we found inconvenient: the resort uses both bracelet and a room card, so you need to carry the card around with you... The second problem - you can rent a car at the hotel, but it's much more expensive than a car rent at the airport or the city. Otherwise, highly recommended for families, less for adventurous couples :-)
Genuine Expedia guest review
Other trip Apr 11, 2015
Natalie
US
2.0 / 5Fair
"This hotel lacks the Cancun experience."
The hotel staff for the most part were friendly as long as you do not deviate from the norm. It seemed to cause a major upheavel when we tried to switch to a new table that was close to our other family members when eating. Also, since we were there with our extended family with 14 of us, this caused a lot of frustration to the staff for various things.
Genuine Expedia guest review
Other trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect for families!!!"
Awesome! Fantastic!! Bellhop, store cashier, Hector, Manuel and Leonardo were awesome. The waitress on the beach was very kind. Cons: Master bed was too firm and saw several cats throughout the property. One of the cats was wandering in one of the outdoor eating areas.
Genuine Expedia guest review
Other trip Apr 10, 2015
Tracey
US
5.0 / 5Outstanding
"Great vacation place"
We have already stayed in one of Royal Resorts hotel before, which was great experience. This isn't an exception. Great location, great food, great feelings. Perfect vacation spot, especially for families with kids, because the beach is amazing. Very safe even for the very little one. TIP: If you need some deeper water, look behind the volleyball net. The water gets deep enough for adults to swim and it is very clean too.
Genuine Expedia guest review
Other trip Apr 9, 2015
Slava
US
3.0 / 5Good
"Had to change rooms 1/2 way through"
I was NOT informed upon check in that I would have to change rooms half way through our stay. Had I known I would have insisted upon a different room. I travelled with 2 other families and they did not have to move. you have to give your room key for EVERYTHING! Seriously?!! Why are we wearing wrist bands then?? They are crazy about beach towels...make sure you return whatever you checked out.
Genuine Expedia guest review
Other trip Apr 7, 2015
kenurtz
US
5.0 / 5Outstanding
"Nice villa, great experience!"
We loved the Royal Cancun. It is a smaller resort than it's sister the Royal Sands, and not as new, but very quaint. We enjoyed being on the ground floor facing the pool. Very convenient to La Palapa as well. The beach is small, in a protected cove, which is great for families with younger children. We enjoyed traveling to the Royal Sands and playing in the waves there as well.
Genuine Expedia guest review
Other trip Apr 6, 2015
Angelina
US
4.0 / 5Excellent
"Great family resort"
Pros: great family resort, super friendly and helpful staff. Close to ferry to Isla Mujares, easy access to sister all inclusive resorts, clean comfortable rooms Cons: Nightly dinner buffet isn't particularly good My family made our first trip to Cancun and enjoyed our stay. The staff was very helpful and friendly. The rooms are very comfortable. The only two down side were: our room faced the street which made it a bit noisy with the traffic in front of the hotel. A pool or ocean view might be quieter. The evening dinner buffet was not real great. The food was just so-so. The Italian restaurant was good but advance reservations are needed Despite these things, I would recommend the Royal Cancun. It is a nice destination for families looking for an all inclusive location
Genuine Expedia guest review
Other trip Apr 5, 2015
J
US
4.0 / 5Excellent
"Really nice place with good "sister" properties"
Nice place..seems ideal for an "older" crowd 45+ or young parents with young kids...it wasnt wild and crazy for Spring Break which worked great for us as we were not looking for that...pools were nice but not great...we took advantage of the "sister" hotels, especially the Royal Sands as the pool and the waves there were MUCH better, but got the impression that the Sands was more of a party resort...so we kind of had the best of both worlds with the two...spent some time at Royal Islander for a dinner (El Conquistador)...loved Captain's Cove, an "off-property" restaurant that was excellent AND was included in the all-inclusive package we purchased...Captain's Cove was a gem with great, fresh seafood, great staff and a wonderful view of the sunsets..Royal Cancun was clean, safe, nice if not spectacular....two bedrooms was great
Genuine Hotels.com guest review
7 night family trip Mar 21, 2015
Tim
US
4.0 / 5Excellent
"Family Vacation at The Royal Cancun"
Great hotel with amazing staff! Food at La Palapa was unfortunately below average aside from a few select dishes. Be sure to ask about dinner theme nights as they do not advertise this. Thankfully the pool snack bar continually delivered good eats! Overall had a great experience!
Genuine Hotels.com guest review
6 night family trip Mar 20, 2015
Kori
US
5.0 / 5Outstanding
"Beautiful full service resort on the beach!"
We were totally happy with our experience with an all inclusive package!
Genuine Expedia guest review
Other trip Mar 30, 2015
Terry
US
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