All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereKukulcan Boulevard Km 4.5 Hotel Zone, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 429 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.2
5.0 / 5Outstanding
"property, food, service and suites are 5 stars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I highly recommend this property. We got upgraded without asking, the food was outstanding and everyone could not have been more friendly. Having the opportunity to visit the other Royal properties made it even more exiting. We will be back! Got a real good deal with Expedia by buying the hotel and flight package.
Genuine Expedia guest review
Other trip Dec 25, 2014
Hans
US
3.0 / 5Good
"Winter getaway"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room and pool was great. Staff and beach not so much.
Genuine Expedia guest review
Other trip Dec 24, 2014
joe
US
4.0 / 5Excellent
"Great family beachside villa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect sized villa for a family that wants a true vacation, nice location,staff, and relaxing setting.villa was literally 30 ft from water nice beach,
Genuine Expedia guest review
Other trip Dec 21, 2014
kev
US
5.0 / 5Outstanding
"Great place for family vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My gf and I chose this place because it's not a party hotel. We were skeptical about coming because we read about people bugging you about Time share. Absolutely nobody asked us about time share, which was a plus. Most of the staff were very professional and attentive. Of course there's a few that doesn't deserve any tip because they were rude from the get go. The beach was nice and clean. At night I see the staff clean the chairs on the beach and pick up trash on the beach in the morning. You can always find a chair to lay on in the beach or by the pool. The food isn't all that great. We had a beautiful beach view, where can see the whole beach that belonged to this resort. The food could use some upgrade and some of the staff should smile more. Overall we had a great time.
Genuine Expedia guest review
Other trip Dec 20, 2014
johnny
US
5.0 / 5Outstanding
"Great kids friendly hotel with all inclusive package!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I spend more than 30 days at hotels for business and leisure. This is by far the best hotel I have ever stayed for the price. We had the all inclusive package, which was a great decision. The hotel has 2 onsite restaurants and you can also go to 10 other restaurants in the hotel zone free of charge! Including the top restaurant "Capital Cove's". The hotel provides shuttle bus to their sister hotels in hotel zone. Personally I would just go across the street and take bus. Bus runs 24/7 and only cost 9.5 Pesos, very convenient! The stuffs are very friendly and willing to help. We had some issue with the room at first night, and Vinceto took care of it! The hotel was built in 1977, so the room is little outdated, but still very comfortable. However, not a lot access to electric plug. The hotel is very kids friendly, they got whatever you need including kids toy for beach! The beach is clean and not deep, so this is a great place for kids. Overall, we had a great vacation at this hotel! We would definitely come back to this hotel again!
Genuine Hotels.com guest review
4 night family trip Dec 12, 2014
Juiyuan
US
5.0 / 5Outstanding
"What a great place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were just in Cancun at The Royal Cancun in November 2014, and had a wonderful time. It was such a great place for people with kids. We took our 8 and 11 year kids. They had so much fun meeting new friends and just enjoying their home for a week. With the calm waters there in the lagoon area, I never worried about my kids once while they were in ocean. And, if you want some more waves and action, you can just hop the shuttle to ride down to the sister hotel, the Sands. Our lovely maid such a great job cleaning up after us day after day and keeping our home clean, especially in light of 2 very messy children. Also, a big shout out to all of the wonderful staff who took great care of us, but also Angel and Eder in the kid's pool bar area, as they took such amazing care of all of us. We would definitely go back to The Royal Cancun.
Genuine Expedia guest review
Other trip Dec 18, 2014
Joy
US
5.0 / 5Outstanding
"Great family hotel, loved it !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Family friendly great staff we totally enjoy the hotel activities and restaurants.we would definitely come back
Genuine Expedia guest review
Other trip Dec 16, 2014
albert
US
5.0 / 5Outstanding
"Great hotel; GREAT staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My mom, niece and I stayed for a week at The Royal Cancun. We had a 2 bedroom, 2 bath villa, overlooking the ocean. The accommodations were fabulous, the food was great (La Trattoria was ESPECIALLY great) but I cannot say enough about the staff. From Manuel, our concierge, to Freddie and Fernando at La Trattoria, to Adolfo at the beach restaurant, to Teresa, our maid, to the groundskeepers on the property . . . they couldn't have been nicer and more attentive. Everything was PERFECT!
Genuine Expedia guest review
Other trip Dec 15, 2014
Jill
US
4.0 / 5Excellent
"It's nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Air conditioner is loud and we were placed in a room that faced the highway so we heard a lot of road noise. Kitchen and living area were barely used. It is clean, staff is friendly, but no hot tub,
Genuine Expedia guest review
Other trip Dec 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice being able to use all of the Royal Resorts"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great trip - loved the area and being able to use all of the Royal Resorts. Definitely recommend this travel package. Same time zone made it an easy travel day in with no jet lag.
Genuine Expedia guest review
Other trip Dec 10, 2014
Retired Teacher
US
4.0 / 5Excellent
"great place for families, not for couples really"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
super comfortable bed, nice staff, 24 hr room service. suite had a smaller shower but seemed like would be fine for a family. beach here isn't awesome.... but the resort is pretty. lobby needs work. overall, highly recommend for families but not really for couples.
Genuine Hotels.com guest review
1 night romance trip Dec 1, 2014
Renee
US
4.0 / 5Excellent
"Cancun trip with family"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room, 2 bedroom with 2 bathroom was great for families! Loved the extra space however the resort was a little farther away from the shopping/restaurants that we enjoy. We did utilize the bus with about a 15 minute ride. The service at resort was very slow & the food was ok. The resort offers shuttle service to sister resort, Royal Sands which is amazing!! Excellent service & great food there. Highly recommend royal sands!
Genuine Expedia guest review
Other trip Dec 6, 2014
tiffmcc
US
3.0 / 5Good
"Not the best."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We booked an all inclusive package. The staff needs to improve on their service, the tips are already included so the staff acts like they don't care if they wait on you. A lot of the restaurants are not on the premises and some have stricter dress codes so you don't have long pants and a dress shirt you cant get in. We only took shorts .Also the wifi kept going out. Overall a big disappointment for the price paid.
Genuine Expedia guest review
Other trip Dec 5, 2014
Mike
US
5.0 / 5Outstanding
"Very good value. Quiet resort. Quiet water."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place for those wanting swim & snorkel; pretty mellow atmosphere. Calm water allows for snorkeling off beach, sunfish sailboats, paddle boards, kayaks. Reciprocal use @ The Royal Sands (TRS) & free shuttle is big plus-2 resorts, & 2 stand alone restaurants for price of 1. Highly recommend Captain's Cove(on water-Lagoon side=sunset) & Hacienda Sisal, both part of AI. 2 rm suite=spacious & comfortable. Mstr 1 king, other bdrm 2 singles w/ a separate sink, good closets. Common sink outside bdrm doors, toilet & shower behind separate door. Queen Murphy bed in main room. 3 chairs & couch, coffee table, round dining table w/ 4 chairs, full size frig, oven, micro,utensils,cookware,plates,etc.fully stocked.House keeping was thorough.TRS is bigger resort & has the surf & deeper beach>boogie board, more action. TRS has 2 pool tables & foosball in large sports bar (seats 50-75). TRC sports bar seats 25 tops & no games. Trattoria @ TRC is also good-Victor's the man. We didn't eat at Char Hut@TRS, only lunch @ pool side restaurant-on par w/ La Palapa @ TRC. TRC sports desk is good. snorkeling equip, tennis, towels, bikes. The Market-well stocked/very reasonably priced. TRC Cons: -Breakfast is good, but always same. -Wrist band for AI, AND take room card for any orders & only return it with ticket for $0, but oppty to tip. Sat. free shuttle is limited & @ TRC no water sports/bikes.ONLY Corona & 1 other dark beer & well liquor included in AI. Cab Sv not good, go w/ the Malb
Genuine Expedia guest review
Other trip Dec 5, 2014
Spencer
US
4.0 / 5Excellent
"Staff exceptionally polite and courteous."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Food average at best. Staff very polite and courteous. Facilities were kept very clean and well maintained, though resort was built in70s. Good for family with kids, single or younger crowd probably find it bit subtle. Beach not very big but good for relaxing and safe for kids.
Genuine Expedia guest review
Other trip Dec 4, 2014
cancun visitor
US
3.0 / 5Good
"Generally OK."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A/C, fan in the restroom and refrigerator are so loud. It need to be improved. We turned off the A/C at night. Fortunately, It was not hot at night (we stayed in Nov.). Otherwise the other facilities are nice. My kids liked the swimming pool and beach. The employee at the front desk are not as kind as I expected. I thought they can do better.
Genuine Expedia guest review
Other trip Dec 2, 2014
James
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, clean, clean. Very well maintained facilities. Daily maid service was amazing. Nice beach. Nice pools. Only complaint was the variety of the food. Everything served was yummy but we expected more options from an all inclusive.
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Good for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
These are bona fide two bedroom apartments, which is excellent for larger families. One bedroom has a king bed, second has two twins, and there is a murphy queen in the living room. We had an all inclusive package, which does include all drinks. There are only two restaurants on property, and a beach bar. The food was OK. The sea is good for young kids, as it is very calm and shallow. The pool is fine, but not one of those over the top spectacular pools with slides. There is a kids club, but no playground. There was cleaning every day, and it was pretty good. Overall, the best advantage of the hotel is the room size.
Genuine Expedia guest review
Other trip Dec 1, 2014
Tanya
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful beach and the water is calmer because of the resort's location. Great for paddle board, sailing and snorkeling. Our condo was directly on the beach with amazing views. We just had to endure a little noise from the Captain Hook excursions passing by on a regular basis. No big deal. We just had a few very windy days that prevented some sun and swimming fun. But the resort cannot control mother nature. The staff did great keeping you out of the wind to enjoy meals.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"go for it"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
7 nights in paradise. food is good, staff trained,sand and water grate. i had what i paid for. no regrets.
Genuine Hotels.com guest review
7 night romance trip Nov 15, 2014
leonid
US
4.0 / 5Excellent
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was excellent. Italian restaurant great! Very clean. Fun to visit other Royal Resorts. Would like to see upgrades on beds.
Genuine Expedia guest review
Other trip Nov 23, 2014
Crystal
US
5.0 / 5Outstanding
"*FIVE STAR SERVICE*"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We just arrived home from one week at the Royal Cancun and had the most enjoyable time ever in Cancun. The rooms were very nice. The entire staff was top notch from the front desk and wait staff to the maids and shuttle drivers. The food was good. The Italian restaurant at the Royal Cancun was absolutely fabulous as was the Conquistador at the Islander. The beach is sheltered so you don't get the big waves of the open ocean but it was very nice. We will definitely return.
Genuine Expedia guest review
Other trip Nov 20, 2014
Barbie
US
5.0 / 5Outstanding
"Great resort, beautiful views from everywhere!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This had been our first family vacation and by far it has been a great experience at the Royal Cancun. It's a kid friendly environment, and their staff made us feel at home. We had an awesome 8 days full of fun, activities and relaxation.
Genuine Expedia guest review
Other trip Nov 20, 2014
Alba
US
3.0 / 5Good
"nice but not for me"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
we stay there only 3 nights i have to move i ask for privacy they didn't want to do and i move to park royal Cancun very happy
Genuine Expedia guest review
Other trip Nov 20, 2014
tommy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great, low-key all inclusive resort situated on a sheltered cove; great swimming and great food.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great rooms, food, staff, service, facilities and location! Loved it! Peaceful family atmosphere.
Genuine Expedia guest review
Other trip Nov 20, 2014
love Mexico!
US
4.0 / 5Excellent
"Good hotel for the price."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel, good service and food is goid but beach is not so great. I would say stay at the royal sands instead.
Genuine Expedia guest review
Other trip Nov 20, 2014
maria
US
5.0 / 5Outstanding
"Nice all-inclusive resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, nice pools, excellent staff, access to other Royal resorts is a big plus.
Genuine Expedia guest review
Other trip Nov 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for family."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Timeshare type property, which allows 'all inclusive' rentals if there is availability. We went here due to bringing both teenagers so there was extra room and beds. Cleanest place I've stayed in Mexico, which is many times. Very courteous and honest staff. They offer timeshare presentation but there is no pressure.
Genuine Expedia guest review
Other trip Nov 17, 2014
A Traveler
US
4.0 / 5Excellent
"THE HOTEL IS VERY NICE WITHOUT SOME STEPS."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
THE HOTEL IS VERY NICE ;facillites, room codition, dining, activity trainers. But steps of front desk are bad: ex) when we check out, the step didn't explain to submit voucher to shuttle bus driver. So we had search the papers for a long time. therefore, he departure was delayed and the driver looked like angry. also, the front desk didn'nt connect stepfor activity schedule, so we joined activity at third day. we couldnot join majority of activity because of too late.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful resort right on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I just got back from staying at the Royal Cancun. Everything was above and beyond our expectations. Our check in was complete in a matter of 10 minutes. The rooms were immaculate and sparkling clean. Very nicely decorated. The grounds and landscaping were beautiful. Every employee we met were so friendly and helpful in any way they could. They take so much pride in their service. The food at the restaurants were fabulous. The breakfast buffet was pretty much the same thing but all the food was so good. The Italian r3esturant was delicious. We caught the local bus right outside the hotel for 10 pesos (approx. 90 cent) to the malls and flea markets. The hotel offers free shuttle to it's sister resort, the Royal Sands. That was a lot busier but we ate at one of the resturants which was included and the food was great. the only downside to this entire trip is the resort does not offer a shuttle to and from the airport. We had to pay for a taxi both ways but we actually didn't care. It was worth it. We cannot wait to go back. We would definitely stay there again.
Genuine Expedia guest review
Other trip Oct 30, 2014
Chris
US
5.0 / 5Outstanding
"THE ROYAL CANCUN"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
HOTEL WAS AMAZING ARE CONCIERGE MANUEL IVAN WAS EXCELLENT
Genuine Expedia guest review
Other trip Oct 29, 2014
ESMY
US
5.0 / 5Outstanding
"Awesome Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My family and I had a great time. The rooms were very spacious.
Genuine Expedia guest review
Other trip Oct 23, 2014
Brett
US
5.0 / 5Outstanding
"Wonderful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had an amazing time! It was relaxing and beautiful. The food was wonderful - yhe all includive was well worth it. Our fsvorite vacation so far !
Genuine Hotels.com guest review
4 night family trip Oct 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Really enjoyed this place- food was fantastic. The staff was amazing. Very clean. Beds were a little hard-only bad thing we had to say about it! Would go back in a heartbeat.
Genuine Expedia guest review
Other trip Oct 19, 2014
Tanya
US
5.0 / 5Outstanding
"A home away from home! !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After a long day stuck at the airport due to weather delay. Our vacation was starting off horribly. Once I arrived at The Royal Cancun our vacation took a positive turn greeted by friendly staff. It was late when we arrived and we were extremely hungry. We were accommodated by room service with some delicious food. The room was super clean and maid always made sure we had clean towels twice a day. Carlos the snorkeling instructor taught my family how to snorkel. The concierge Socora was great and very informative. The waiters Renando and Juan were awesome. The restaurant had the best hot dog and nachos. Everything about this resort was excellent. I suggest anyone staying here get the all inclusive package. This is a must stay place while in Cancun. The locals were very friendly. Thanks Expedia for making this trip possible for a family of 5. All the other travel agency's wanted to charge us for 2 rooms. Expedia we will definitely book our next vacation with you. PUNTA CANA here we come!!!
Genuine Expedia guest review
Other trip Oct 10, 2014
Johnny
US
5.0 / 5Outstanding
"Excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our family stayed at the Royal Cancun the second to last week of August 2014. We had a wonderful time at this beautiful resort. Many thanks to their staff for making our stay memorable. We got to the resort early on a Sunday morning and Rosa at the front desk was very kind to let us have an early check in with a beautiful smile. All the staff at the La Palapa and La Trattoria are awesome. My 8 years old nephew has many food allergies and the staff was very accommodating. He did not have a single reaction during our stay at the Royal thanks to their caring. Manuel, Cesar, Freddy, Chuk (trattoria bar) , and Jerermias are some of the many wonderful staff that helped makes our vacation hassel free. Thank you and we will be back.
Genuine Expedia guest review
Other trip Sep 1, 2014
acarefreesoul
US
3.0 / 5Good
"Plenty of space and not too crowded"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Large rooms with comfy surroundings. Plenty of space around the pools and did not have to stake out a pool or beach chair. Rooms were spacious with kitchens and living rooms. A/C was cold enough when needed.
Genuine Expedia guest review
Other trip Sep 1, 2014
Edward
US
4.0 / 5Excellent
"hotel upgraded to ocean view"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was great the front desk upgraded us from resort view as booked on Hotels.com to a ocean view room when we checked in. The food was abundant and good with great serving staff. Only negative thing I can say about the hotel is that I had to print my boarding passes and had to pay for each blank piece of paper along with a fee to use the internet on their computer.
Genuine Hotels.com guest review
7 night family trip Aug 15, 2014
Lynn
US
5.0 / 5Outstanding
"wonderful location,the most respectful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were there for 8 days,a family of 5(2 adults,3 kids).Starting with the front desk employees to the room service one,all of them were the most courteous and willing to help you in the matter of minutes.The location is very friendly for adults and children.Rooms very large and spotless(were cleaned in the morning,and at night,the supervisor was getting the beds ready for the night).The beach is next to the resort,pools very clean and family friendly. Lots of things you can do in the resort and outside it(at the other 4-5 sister resorts where we visited and it was wonderful). Overall it was the best place we've stayed so far,cleanest,kind,and well organized with all activities and trips.
Genuine Expedia guest review
Other trip Sep 1, 2014
paul
US
2.0 / 5Fair
"Ok 4 1st timers, needs new experienced management"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
1st the lobby needs to be more Mexican!, First impression: I go to check in and the receptionist asks for my credit card!, I tell him that I have all exclusive deal and I don't feel comfortable leaving my credit card at the front desk, so he goes, then leave cash!!, I insist that I'm not leaving my card nor cash, charge whatever to my room and I'll pay it at check out, after 15 minutes of waiting for him making his calls to his managers, he gives me the keys to my room with no apology! I drag my luggage to my room and which was a wonderful beachfront 2 bed/2 baths villa. 3 restaurants, one is no where to be found, so it's down to 2!, everywhere you go, you have to give them the room key (although, it is all inclusive!!) except for the bathroom!, later I get a call from my "Concierge" who is supposed to make your stay magical by guiding you to all these restaurants and located on "Sister hotels" premises, only to find out that he is a Time share sales person and whom I'm very familiar with from other resorts that I've been to and learnt not to waste my time on. I travel with my wife and 4 kids, I go to rent a Jetski for 1/2 hr. to take each kid for 5 minutes and this is thrilling to them!, I sign and ready to go when the attendant tells me that I have to take each kid for 15 minutes!, yes he is telling me what to do! I cancel and walk away, we finally found Parasailing that seats 3 at a time, this was was the best part of the trip, you have to try it. D.R & Jamaica are #1
Genuine Expedia guest review
Other trip Aug 31, 2014
Elmanso
US
3.0 / 5Good
"Nice place to stay for first timers"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Location, Beach, Amenities, Food and the Staffs are really pleasing except the time sharing tortures.
Genuine Expedia guest review
Other trip Aug 25, 2014
Vini
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very relaxing. Wait staff very nice and helpful. Resort was crowded but food and accommodations were good except for improvements suggested below.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Home away from home in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was the best all inclusive experience my family and I have ever had. We have stayed at several others and this was by far our favorite. We stayed in room b1013 and could sit out on our balcony every morning with our room service coffee and watch the blue ocean. Our room was on the ground level and within steps to the ocean, pool, and restaurant. I would go back here again tomorrow if I could.
Genuine Expedia guest review
Other trip Aug 24, 2014
Odessa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was very relaxing and comfortable atmosphere, staff was very kind and cooperative
Genuine Expedia guest review
Other trip Aug 23, 2014
Al
US
5.0 / 5Outstanding
"Very nice hotell.. and the staff are wonderfull"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was great.. very good service and the room was cleaned 2times a day it was wonderful. . Excellent food and drinks.. and you have the benefits of visiting all the others royals for no cost and enjoy their accommodation and food as well . We loved it.
Genuine Expedia guest review
Other trip Aug 23, 2014
Sheena P Curnow
US
5.0 / 5Outstanding
"Great place for kids"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at this place for 8 nights, and it was a great experience. Our 10 years old son enjoyed the beach and the warm and calm shallow water. He is not a strong swimmer, and this place was perfect for him to be able to spend hours in the water and not get tired. The food at La Trattoria restaurant had a very good menu. The other restaurant on site had a decent menu, but the cleanliness could be better. Well, for an open air restaurant, it is quite good but not great. The possibility of spending the day (eating at the restaurants on that site and using the pool, towels and beach chairs) at Royal Sands was a nice surprise, and we spent two half days there, just to experience the waves and a different pool. The staff was very friendly, and we did not get bothered too much by the time-share people, after we told them right away that we were not interested in that option.
Genuine Expedia guest review
Other trip Aug 22, 2014
Luciana
US
5.0 / 5Outstanding
"Perfect, but....."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great besides the moving on Saturday policy (at least in Royal Cancun, don't know about other Royal's) I did not get what is the reason to move everyone from one villa to another, it creates discomfort, wastes time, destroys your plans.
Genuine Expedia guest review
Other trip Aug 20, 2014
Irina Gopal
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaass
Genuine Expedia guest review
Other trip Aug 19, 2014
srivatsan
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great time, great food , great people ! We loved the view from out room. It was like a little paradise . Our kids had a blast , they never got bored . There were so many activities for everyone. Great place :))
Genuine Expedia guest review
Other trip Aug 19, 2014
Krassi
US
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