The Royal Caribbean - Cancun

Great!

Genuine Hotels.com guest review

Suite is roomy and kitchen is well equipped. There is a market onsite to buy groceries. Beach is fabulous. Pool does not have much shallow area for little ones, but is big and clean.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was there for one night on business. Check in was quick and easy. When got to room it was not cleaned yes, but after I called, they were there in 3 minutes to clean. Lunch and dinner were great. Prices were reasonable. Excellent mattress and got good night sleep. Would stay again.

Genuine Hotels.com guest review

We are honeymooners from Saudi Arabia, we have chosen this hotel as a terminal once we arrive to cancun. The hotel was very clean and the location was good. They have the largest swimming pool I have ever seen in my life. However, we were honeymooner and we did not find the privacy we wanted. Overall, this hotel is good for the money!!

Genuine Expedia guest review

We traveled from MN to Cancun and had a great stay at the Royal Caribbean. We stayed at the Royal Caribbean for three days before moving to our reservation at the Westin Lagunamar Ocean Resort for the remaining 8 days of our vacation. I would say that I would have much rather stayed at the Royal Caribbean for the entire time of our vacation, but due […] to our timeshare obligations we had to move resorts. I would recommend this hotel to everyone going to Cancun if you decide not to go with an all-inclusive package. I feel that this resort is more of a 4-4.5 out of 5 stars resort. The pool, beach and balcony were superb. Read more

Genuine Expedia guest review

Views were breathtaking and all the staff were wonderful!!

Genuine Expedia guest review

Otherwise look elsewhere. Nothing particularly bad - nor good about my eperience at the Royal. Everything was OK. And that's the problem. I want and expect much more for my vacation $ then OK.

Genuine Expedia guest review

The Royal Caribbean has gone down hill fast. The service used to be good...now it is poor. The people working do their best but they are understaffed and it shows in the quality of service. Our room also smelled very musty and when we arrived our bed was not even made for us. The forthcoming all inclusive package is not going to be well received since […] the food and drinks at the Royals are not on par with other resorts. All in all I was disappointed with my visit. Read more

Genuine Expedia guest review

A very nice beachfront property. Scrupulously clean and beautifully maintained. Excellent pools and beach access.

Genuine Expedia guest review

Arrived at airport around 11:30am and went through customs fairly quickly - do not speak to any of the fake transit services in the airport - book your transit to the hotel beforehand thru Thomas More and walk outside and look for the Thomas More yellow shirts and badges (don't speak to other services, they will all say they are Thomas More and convince […] you to go with them) - our Thomas More coordinator walked us to our private van and the driver was courteous and helpful. We arrived at the Royal Caribbean Resort around noon the Sunday before Thanksgiving - was told our room was not available yet and check-in was at 4:00pm. Only a 3 hour wait and they checked us in at 3:00pm. The Royal Caribbean is between the Royal Mayan and the Royal Islander. There are 6 pools / 6 restaurants between the three resorts and Captains Cove is a 5min walk. The Tradewinds restaurant has good food, but is too expensive - it reminded us of TGIF, Chilis, or Applebees - two adults and two children was $100USD. The beach is excellent with plenty of thatched umbrellas, lounge chairs, and white sand, water was nice - around 65F in November. Thomas More also booked us a Caribbean Catamaran Sailboat to Isle Mujeres - reef snorkling, private beach - good lunch and drinks, shopping for about 2 hours - Our guide was Sasha and he introduced each segment with instructions in German, English, and Spanish. We took the city bus from and to the resort. Royal is good value w/ no problems with water or food. Read more

Genuine Expedia guest review

Room was good but I thought the hotel was a bit run-down. I had a feeling this was like a timeshare property. The bars/restaurants would not take cash as I was a registered guest. But since I got there on a Sunday at 1pm and had to leave the next morning at 4:30am, they didn't want to have to settle my account with such an early check-out and didn't […] register me to add charges to my room. That created a small logistical problem when I had to pay for meals... Still on the topic I didn't think the restaurants were anything special at all. Read more

Genuine Hotels.com guest review

the recepcion service at check inn was really bad. we get at the hotel at 12:00 am. with our reservation and reception empty, when we finally found the reception guy, we wait almost 45 min. doing the check inn,

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Service from pool staff to hotel employees were excellent. This is a timeshare based (vacation club) condo development. We were not approached about getting involved with a presentation because we avoided that part. Food was good, service was great and staff was super. Rooms great and a great location. We did have to move on Saturday to a different […] room, but it was on the same floor, one door over. They made it easy, no big deal at all. I'd recommend. Read more

Genuine Expedia guest review

We just returned from a 10 day trip to Cancun, we stayed at the Royal Sands the first 7 days and at the Royal Carribean the remainder of the stay. The royal sands was nice and appears to be a bit younger then the royal Carribean. The royal Carribean is starting to show its age and the rooms require a renovation. The grounds were very well kept and in […] general the property is well kept. The staff works very hard and were for most part very service oriented. The royal resorts are time shares so expect the sales personnel (concierge) to attempt to sell you a time share. We had a one bedroom suite and it was adequately sized for the four of us (2 adults, 2 kids), the Murphy twin beds were very uncomfortable, hard as a rock, but my kids didn't seem to mind since they were very tired after all of the daily activities. The bathrooms ventilation / exhaust was very poor, with condensation developing in the bathroom as well as the outside sink/ dresser area. The air conditioning was very loud and if you are a light sleeper it will wake you. The thermostats did not have a feature to allow the fan to run continually, so this also added to the units noise level with the start and stop action. Overall we did not spend too much time in the room, and the pool area and beach were very nice. Read more

Genuine Expedia guest review

My fiance and I went to the Royal Caribbean in July 2012. We enjoyed our trip, but we will not return to this resort. It is a family hotel-NOT for couples. Our room was on the ground floor, right next to the kiddie pool. We had children running and screaming around our room for the entire trip. The room itself was disappointing. The decor appeared […] to be from the 1970s. The bedspread looked like it was from the Red Roof Inn. It was the most uncomfortable bed i have ever slept in. Each morning I woke up sore and groggy. The bathroom ceiling was in bad shape. The tub did not drain quickly enough to keep up with the water pressure. I stood in a puddle during my entire shower. Whenever we tried to turn down the water pressure, the showerhead would just turn off. The pool set up was good. However, the day we got there, we went to get into the pool and there was green stuff floating in it.The beach was nice, however you had to walk down about four flights of stairs to get to it, which really killed it for us. Again, there were kids everywhere, which was disappointing for us. Everything at the resort closes early. We went to get ice cream a little before 9pm and the girl said it closed at 8:45pm. Pool bar closes at 6:30pm and the beach bar closes at 5pm (really annoyed us). With the exception of my nit-picky complaints, the resort was OK. If $ is a big factor for you, this hotel is a good option. I would recommend this resort to families, but I would urge couples to stay away. Read more

Genuine Expedia guest review

This is a resort/condo hotel so many people are families with kitchens. Great service and friendly staff. Restuarant selection was the only weak point.

Genuine Hotels.com guest review

The good: The layout of the room was great (we had a two room suite). Deck was big with lots of room afor a table and lounge chairs. Beautiful view. Pool was nice, clean, and very large. Beach was absolutely amazing. Bus stop in front of hotel which is cheap, clean, and really efficient. Each guests at the hotel has their own key tied to his/her name. […] So, if you travel with a group the hotel room bill will automatically itemize each guests transactions - we found this very convenient. The bad: The food was disgusting. The beds were REALLY uncomfortable. Also, the maid service was not good at all. Basically they made the beds and brought in new towels - no cleaning. The front desk customer service was the worst I've ever experienced in Mexico. The hotel was nice and relaxing but you do have to take a cab or a bus to get a decent meal. That's fine (even preferable for dinner) but can be tiresome for breakfast or a quick lunch when you just want to lay on the beach. The age of the guests were all substantially older then us (we were all 30). It was like being at a retirement community. We didn't mind - it made the pool side lounging very calm and relaxing. But, it's worth mentioning, if you are looking for entertainment at the hotel - you will not find ANY here. Read more

Genuine Expedia guest review

Everything that you could expect from a hotel of this category. Professional and friendly staff, very clean, excellent service, nice amenities. A few cons: balcony doors do not have bug screens, there was an extra fee for using the gym, and it is not within walking distance to markets and shopping centers but you can easily take a bus or taxi anywh […] ere. Read more

Genuine Hotels.com guest review

I never stay at resort hotels but I may change my mind. I needed a place to stay on the beach in Cancun. I found this place and booked for two nights. The staff was excellent and the food selection on site was great. I have limited experience with cruise ships but I'd have to say this place is just like that only its on an incredible beach. Although […] inflated a bit the prices for food and products in the onsite store were not out of hand. Read more

Genuine Expedia guest review

Upon our check-in, we were advised that the staff wanted us to put $150/day on a room card for meals & incidentals at the resort. We were staying for 3 days so the clerk wanted $450. Considering it was just myself & my husband, I knew $450 was too much for us to spend during that time so I was able to work out putting $150 cash down instead. If not, […] the portion of the $450 I wouldn't use would remain as a "hold" on my credit card for several days & would be unavailable for use during the remainder of our trip. The resort is "cashless" & it works well, tho I do think how much deposit you put down should be on a case-by-case basis. Our room was a nice size, with a fridge, microwave & kitchen utensils. The beds were comfortable & the room very clean. We checked in on a Saturday & by Monday afternoon, had to request maid service from the resort. It's still unclear why we didn't receive maid service without asking, but we did appreciate the clean towels. The Tradewinds Restaurant had some very tasty meals (great chips & salsa!) & the gelato stand in the lobby was a big hit also! Overall, the hotel staff was friendly & accomodating. The prices in the restaurant & shops were generally reasonable, especially for a resort. The swimming pool was fantastic with always plenty of lounge chairs to go around. Though the sea was rough, the beach was gorgeous! We would definitely stay there again! Read more

Genuine Hotels.com guest review

Our stay was not all bad. The accommodations were what we expected and the views were wonderful. What wasn't good was finding ourselves paying way to much for one of their restaraunts in house shows. The buffet was nothing fantastic and if we were drinkers the all you can drink would have maybe made it more appealing. And the so called entertainment […] was cheesy a bit slow and the costumes looked as if they hadn't been cleaned or take. Care of. When the bill arrived it was quite different then what was listed on the very out of the way advertisment. 50.00 usd per person was resiculous. When we tried to talk to someone about it we were given the run around an in true end they gave us 20% refund. If you do decide to stay here go eat else where there are better places to choose. Read more

Genuine Hotels.com guest review

This resort was beyond our expectations! The staff was very helpful, and Very kind. I would definitely return to this resort or one of the other Royal Resorts near by. Great Family vacation!

Genuine Expedia guest review

We were just at the Royal Caribbean in April 2012. We are a family of 6 and stayed in a Villa. The rooms were wonderful, the kitchen was nice to have, and the two bathrooms rocked. The beach was amazing and we had no trouble getting chairs on the beach everyday. The food was good, with the Pizza being a huge family hit. My only advice to travelers looking […] to stay here is try to have a Saturday to Saturday reservation to avoid having to change rooms. We had a super smooth transition from room to room, but others not so lucky. It was nice to be able to use the other two hotels next door to the Royal Caribbean. We went over to the Mayan and enjoyed our time there as well. We will go back to the Royal Caribbean, we had a great family vacation there. Read more

Genuine Expedia guest review

nice hotel.very clean.good value.Excellant staff Good laundry on site to wash your clothes

Genuine Expedia guest review

Our stay was completely wonderful, nice people and good environment.

Genuine Expedia guest review

If you like to stay at the old and quiet resort without any extras (this is not a hotel! - as they mentioned many times), this is a nice place to stay. If you are used to have fast and friendly and service, you might not get it here. Slow and unfriendly reseption. Nice beach and good pool area. On Saturdays you need to change your room. For us the […] changing room took 5 hours until the new room had been cleaned. Read more

Genuine Hotels.com guest review

The hotel was great, the pools were fabulous, the beach was beautiful. My only complaint was the food at the restaurant was overpriced and mediocre.

Genuine Hotels.com guest review

The Royal Caribbean and its sister properties are not hotels but timeshares. We were not informed about this when we rented two different 2 night stays at the RC on Expedia. Why does it make a difference? Because when you are there over a Saturday, you are subject to having to change villas and move to another room (what they call a "lock-off" which […] is the extra bedroom of a villa which is rented out and can be locked off from the rest of the villa). And their rules say that you, the guest, must be there when the bellboy comes to help you move your clothes and suitcases. In our case, that meant we lost an hour from our one whole day in Cancun during which one of us had to return to the room and await the switch. They do not even apologize for this because they are a timeshare, not a hotel, and that is just the way it works. There will be no compensation for this inconvenience because they are not a hotel, but a membership association and any compensation would have to come out of members fees. Fine, but then don't advertise yourself through Expedia as if you were a hotel. Disclose, disclose, disclose. Read more

Genuine Expedia guest review

The staff was very friendly but the hotel was just OK. The rooms were somewhat comfortable but the hotel tried to nickel and dime you for extra profits. They raised prices on things, watered down their drinks at happy hour and gave a poor return on currency conversion. Also, beware of the pools as they don't have much chlorine and are more likely to […] cause health problems. Read more

Genuine Expedia guest review

Excellent Chicoe, best beach and pool on the hotel zone. Staff was helpful but not intrusive

Genuine Expedia guest review

the hotel was ok, pool was nice. NOT enough food options available and I have never in my life had a bed that was worse than this one. I literally could hear the springs/coils collapsing, when i laid down each nite, and woke up each morning barely able to move.

Genuine Hotels.com guest review

The hotel was great. The staff was very pleasant, the room was very clean (a little dated, but nice). The beach was beautiful and kept very clean vs. other resorts beaches. The pools were well kept and warm. The showers in the rooms were great!!! Would definately recommend to others and people with kids.

Genuine Expedia guest review

We are owners at the Royal Caribbean and needed an extra night to stay.

Genuine Expedia guest review

Royal Caribbean and the four other nearby shared resorts is a whole new experience in great hospitality, great eating places, beautiful beach, and the cleanest resort we have visited. What an eye-opener!

Genuine Hotels.com guest review

Nice room with coffee maker, but no coffee. Nothing included. The staff was rude when I asked for shampoo. Said I could buy it at the "market". The Market is a store in the lobby that sells all the toiletries, food, etc. so you have to buy and pay for everything that would normally be provided by a decent hotel. I have never stayed in a big hotel that […] cost that much a night that does not provide even shampoo! Ask for a higher floor overlooking pool and ocean. Read more

Genuine Hotels.com guest review

Spent one night in this lovely resort. Beautiful views of the beach and ocean. Great for older people because of the rules for quietness, etc. Not a lot of teenagers. Great resturants and pool as well as other amenities. Highly recommend.

Genuine Hotels.com guest review

This hotel was great. The hotel staff will go out of their way to accomodate your needs or wants. The resort has a great size grocery store, you do not need to leave the resort for anything. Everything is there. The rooms were clean. The only thing I wasn't too happy with was the policy about changing the rooms on Saturdays. I got a headache during […] the changing room process. Read more

Genuine Expedia guest review

I chose to stay here for a night as I had a 6am flight out of Cancun (I had been in cozumel for a week). It is a nice place, well appointed, the beach is great and pools are great - only thing they lacked was a hot tub - which would have been nice at night as it was quite cool and rained. Ate at the restraunt that had an all you could eat buffet for […] 220 pesoes not a bad price for the meal. I would stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very good location. very good staff,very good service,we really enjoy stay in this hotel.

Genuine Hotels.com guest review

Staff were courteous and friendly. They were very attentative to our needs and willing to assist us when we had problems with our flight and transportation to the airport. The resort provided lots of activities and entertainment. We had a very relaxing and enjoyable time.

Genuine Expedia guest review

My husband and I had a fantastic experience at the Royal Caribbean. The food was fantastic. The property was meticulously maintained. They seem to be constantly working on it. Our room was kept sparkling clean. And the beach was great. We had been there a few years ago after Cancun was hit by a major hurricane and the beach was disappointing. But this […] year, it was back and better than every. Everyone who works there is extremely friendly and helpful, and nicely so. I just can't imagine a better place to have a caribbean vacation. Read more

Genuine Expedia guest review

It is a very nice hotel with beautiful beaches. It caters more to the older demographics (50+), at least when we were there. Everything was spotless, only downside was dealing with the towel exchange everyday.

Genuine Expedia guest review

I really loved that experience I really recommend this Hotel, it was more than I expected, I can't wait to go back, the employess are kindly, helpful and really friendly our room was nice and clean all days that we stayed there. Food was excellent and I love the shopping store.

Genuine Expedia guest review

This hotel was perfect for our family of 5 (children ages 15, 12, 9) on a short trip to Cancun (our first, so we have nothing to compare to.) The villa had 2 bedrooms, 2 full baths, kitchen, living area, and balcony overlooking the pool/beach. All units have view of the ocean and pool, although some do sit right on the beach. The room was clean and […] the beds were very comfortable. Checked for bedbugs (headboard, mattress, boxspring) and saw no evidence. The hotel had a reasonably priced market in the lobby with the basics and some fresh fruit so we could have breakfast in our room every morning. Restaurants on the property and neighboring properties were fine. Nothing outstanding - but a variety of food and prices weren't outrageous. Good coffee bar in lobby to satisfy latte cravings. Service was very good and all staff were very courteous and friendly. Any requests were handled promptly. Daily maid service was excellent (but no service on Sunday.) "Concierge" assigned to you can be a bit pushy, but we politely declined all meetings and it wasn't a problem. Very few negatives: bathrooms are rather dim - those compact flourescent bulbs really don't do a good job of lighting a dark space. Gym is in the lobby and better than most hotel gyms, but got very busy right at opening time (7 a.m.), resulting in a wait for equipment. Could use a few more treadmills and elipticals (although it was beautiful to run/walk outside!) Also, since this is a timeshare property with a Saturday turnover, if you stay over a Saturday night, you may need to move to a different unit. Not a luxury hotel, but we thought it was an excellent choice for us: reasonably priced, lots of space, clean and relatively new furnishings; right on the beach; nice pools (3 of them, all connected; also a swim-up bar.) Would definitely recommend to others, and would like to return sometime. Read more

Genuine Hotels.com guest review

very satisfied

Genuine Expedia guest review

Royal Caribbean is in the middle of three Royal properties, all connected and right on the perfect Cancun beach, and the public facilites are interchangeable. However, I got lost several times looking for my room because the layouts are exactly alike. The room was lovely, and most importantly, the bed and pillows wonderfully comfortable (not common […] in Mexico generally). Every room has a view of the various pools and beach. Service was as good as any "regular" hotel. The difference from other properties on hotel row is that this is a timeshare, and so not all-inclusive. The restaurants on the Royal properties are expensive, as well as the grocery store in the Royal Caribbean. But it is easy to take a bus to the town and restaurants. There are shops and a travel agency in the lobby. And a welcome feature in Cancun in the big hotels--You can put toilet paper in the toilet, and you can drink the tap water. Horray! I was traveling solo, but the facility is family-friendly, with activities for children. My standard room had a separate alcove with microwave, frig., and coffee maker, a walk-in closet with safe, iron and ironing board, and hairdrier in bathroom. Read more

Genuine Expedia guest review