"First rate hotel in the business district"
We had a long weekend in Amman, for which the Kempinski was an ideal base. The hotel's own leisure facilities and restaurant provided all we needed by way of entertainment. Taxis, the only way to get around efficiently, were readily available to take us anywhere, even out to Jerash. The staff could not have been more helpful, willingly conspiring to […] engineer a birthday surprise for one of our party. Read moreGenuine Expedia guest review
"A true 5 star Hotel"
Good location, excellent staff who are pleased to help you 24/7. The concierge really deserve a Gold medal; absolutely the best in the worldGenuine Expedia guest review
"Super hotel in the middle of a busy area"
We stayed in the Kempinski Amman as our central stopping point to visit Jurash and the surrounding area to the north one day and then Amman City and it's historical sites the second day. It was excellent for this and had everything that we needed. The service was very good and the staff couldn't be more helpful. They left me a lovely birthday cake on […] arrival which was a nice touch. We didn't really use the hotel's facilities as we were out at the tourist attractions all day, but everything looked lovely. Definitely a large hotel which has lots of business people using it and was very busy with a couple of trade and political conferences when we were there. Read moreGenuine Expedia guest review
i stayed 8 nights for a week vacation ,really great hotel the stuff was really kind and helpful and the room was really comfortable but its not a 5-star hotel its 4-star but overall high recommended and the location is excellent and the spa is the best and the swimming pool was great.Genuine Hotels.com guest review
In the room next to me there were a very large number of peope making a large amount of noise and they kept leaving their door open. When I complained the hotel at 10pm they just offerred to move me as this group had 4 suites so obviously took preference over a lowly single business traveller. Thsi is not a business friendly hotel. My room was also […] sub standard. There was no fridge. There was a kettle but the plug did not fit any of the sockets and there was no coffee only tea. The internet connection was rubbish and they kept promising to send an engineer but he never materialised. Read moreGenuine Expedia guest review
"Solid, reliable hotel with good value."
Kempinski is my regular spot when in Amman. No problems and very pleasant.Genuine Hotels.com guest review
Overall its a comfortable place with good staff. For a business trip its a great location and you are well looked after.Genuine Hotels.com guest review
"Excellent place for a business stay"
My stay met all my expectations.Genuine Hotels.com guest review
"Great for a short stay"
The staff was very decent and reactive. The room (Deluxe) was comfortable enough. The safe was out of order, but was fixed very promptly. There are still building works going around the entrance, and this makes it less attractive from the outside, but inside the layout is decent. Service and food were excellent, mind you there was not a high season […] time, so I cannot comment on the service under pressure. The access from the hotel to eating places was easy, but it is slightly far from the Big Malls. Read moreGenuine Expedia guest review
The hotel is nice, but we had to request three time to make the extra bed for our children. At the end , they did, though. Breakfast is not great. Staying in other 5 stars hotels in Jordan, this is the worst breakfast of all. Same applies to dinner. The Italian restaurant is very good, though. Otherwise, the hotel is new, clean and comfortable.Genuine Hotels.com guest review
Excellent hotel. Will stay again. Service excellent.Genuine Expedia guest review
"A Professional friendly service!"
Hotel staff were very professional and friendly. We checked in a few hours before the usual time. They offered us a room upgrade to delux free of charge.Genuine Expedia guest review
THE HOTEL WAS WELCOMING AND EFFICIENT ON CHECK IN.THE ROOM WAS AS DISCRIBED AND CLEAN.THE NEGATIVES WERE THE FOOD BOTH LUNCH AND BREAKFAST WERE OF THREE STAR QUALITY, ALSO THE THE MAIN SHOWER HEAD DIDNT WORK IN OUR ROOM AND THE SOFA BED MATTRESS WAS VERY THIN AND NOT SUITABLE FOR TWO CHILDREN AS PROMISED.OVERALL IT IS NOT ON PAR WITH OTHER KEMPINSKI […] HOTEL STANDARDS.IT NEEDS ROOM RENOVATION AND MUCH BETTER QUALITY FOOD. Read moreGenuine Hotels.com guest review
NOT UP TO KEMPINSKI STANDARDS AT AAAALL. Terrible service and very rude staff. Everything is old. I was put in a dirty room. Avoid at all costs. Not really 5 stars by any means.Genuine Hotels.com guest review
"Nice out look"
Normal western style international hotel, staff polite did nothing wrong, but nothing special.Genuine Expedia guest review
"Doesn't deserve the 5-star rate"
First of all, once I have arrived at the front desk, there wasn't any smile or welcoming gesture, and I had to wait around 20 min for my Hotels reservation was not on his system and he had to contact someone inside to update it. The elevator-card system did not work with me sometimes, and I had to visit the front desk to reactivate my card. Food tasted […] ok, but the menu needs to be improved and there should be more courses. There's a wedding party almost everyday, I could hear their noises in my room. The room was clean and comfortable and the housekeeping staff did their job properly. Location is somehow not ok, the neighborhood is noisy. If I was out of the area, taxis refuse to take me back, their excuse was always: it's crowded! Complimentary tea/coffee making materials are not available. Spa facilities are good. But overall, I will not make a reservation again in this hotel. Read moreGenuine Hotels.com guest review
"good business hotel for short stays"
Furniture is a bit old... but very clean... friendly staffGenuine Expedia guest review
"Good hotel for business travellers"
Good hotel for business travellers, but not particularly oriented towards tourists.Genuine Expedia guest review
"Uninspiring Amman City Centre Hotel"
The hotel itself is fine, it's well kept and has a reasonable selection of F&B options. That being said I would expect more from a Kempinski (it's incomparable to the Kempinski Ishtar at the Dead Sea) and more from a major city hotel (I would recommend the Grand Hyatt which I used on my last visit)Genuine Expedia guest review
"OK Hotel - Good Location for Shisha Cafes"
Rooms are a little on the small side. You have to wait a long time for the lifts and quite random. Othe than that great hotel.Genuine Expedia guest review
A great hotel, in a superb location, only let down by the wait for the hotel lifts.Genuine Expedia guest review
"The Kempinski Hotel in Amman, Jordan"
My stay at the Kempinski hotel was mainly for business, and overall it was an excellent experience. The hotel has excellent facilities, and the service and quality of care was excellent. I recommend this hotel to anyone looking for a high-quality hotel capable of supporting business purposes. At the same time, the facilities were well suited for someone […] simply looking for a place of rest and relaxation while in Jordan. Quite simply, I think this is a great hotel to stay at, and give it five stars as a rating Read moreGenuine Hotels.com guest review
This is the second time i have stayed at the Kempinki in Amman. The rooms are extremely comfortable and the choice of english tv channels and sports channels is the best i have had in the middle east. The pool area is lovely and gets the sun right up until about 4 o clock. there are plenty of cafe's and restuarants in the surrounding area that you can […] walk to. The Gym is very good as well. Read moreGenuine Hotels.com guest review
"Ruhige doch zentrale Lage, genialer Service"
Nettes Hotel, obwohl ich von 5 Sternen absehen wuerde. Sehr aufmerksames, immerzeit hilfreiches Personal. Der Pool-Innenhof war noch geschlossen und damit auch die nette Poolbar, leider. In der Lobby wird ueberall geraucht und das gesamte Treppenhaus riecht nach Rauch, was uns selbst als Raucher gestoert hat. Die Lage war ideal mit ein paar lokalen […] Restaurants in der Nachbarschaft und eine kurze Autofahrt ins Zentrum und zur Rainbowstreet. Read moreGenuine Expedia guest review
계속 끊겨서 연결을 수시로 해주어야했음. 룸서비스 음식은 양도 많고, 맛도 좋았음.Genuine Hotels.com guest review
"객실 컨디션이 매우 깔끔함"
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.Genuine Hotels.com guest review
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.Genuine Hotels.com guest review
Vi har varit för tre nätter. Det verkade bra och vi fick bra bemötande . Min son var besviken pga poolen är stängd . Läget av hotellet är suboptimalt. Rummens service är bra. Vi är nöjda.Genuine Hotels.com guest review
設備は良く、清潔で部屋は快適。 スリッパ、バスローブも備えられていた。 毎日2本の水のペットボトルを用意してくれたのは良かったが、部屋の中にお湯をわかすポットがないのは不便。 夕食に2か所のレストランを両方利用した。味は良かったが、利用客が少ないためかスタッフが少なく、気の利いたサービスはなかった。 ホテルを出てすぐのところにコンビニがあるのは便利。ただしパンやサンドイッチは夕方にはなくなってしまう。ジュース、ヨーグルト、コーヒーなどが買えるので朝食はそれで十分。その近くにカフェもあるが、コーヒーの味はあまり良くない。Genuine Expedia guest review
部屋の雰囲気もレストランでのサービスも五つ星とは言えません。ケンピンスキーなので期待していましたが少し期待外れでした。Genuine Hotels.com guest review
Tweede keer dit jaar dat ik in het Kempinski Amman zat. De werknemers herkenden mij, waardoor ik me erg welkom voelde. Ik kreeg meteen een upgrading naar de 'executive-floor' Kamers zijn groot, schoon en luxe. Ontbijt is goed! Erg gezellige sportsbar en bowlingbaan in de kelder. Het Kempinski is mijn favoriete hotel in het Midden OostenGenuine Expedia guest review
"Could be high class, but has many defects"
Rooms are spacious and comfortable, but cleaning is not always as it should be. The pool is very nice, but the constant music is a nuisance. The spa is excellent. The Italian restaurant is a horrible experience - whatever you order you get spaghetti floating in vinegar sauce. The Kempi restaurant is better. It has excellent lamb, but generally everything […] tastes mostly salt and vinegar. All in all, this hotel could high class, if certain things were improved. As it is now, there are probably better choices in Amman. Read moreGenuine Expedia guest review
"مرافق الفندق اكثر من رائعه"
يعتبر موقع الفندق رائع وفي منطقه حيويه كما ان مرافق الفندق متكامله وحمام السباحه في موقع مميز وجميل.. خدمة الكونسيرج رائعه ويزودونك بمعلومات عن كل متطلباتك..Genuine Hotels.com guest review
"very comfortable hotel"
Service minded personnel and great to be able to rent a car at the location, picking it up the first day of holliday and returning it on the last day. Very clean comfortable room and prefectly quit. We are form Holland and we loved the many cultures/nationalities staying in this hotel. Good winebar!Genuine Hotels.com guest review
Never again!Genuine Hotels.com guest review
"goed hotel, hygeïne kan beter"
Het hotel is voor de zakenreiziger erg prettig. Het hotel ligt midden in de stad. Het personeel is heel erg vriendelijk en zullen er alles aan doen om het verblijf zo prettig mogelijk te laten verlopen. Ze kunnen alles voor je regelen en geven je ook handige tips over de verschillende bezienswaardigheden. De kamer was schoon. De badkamer daarentegen […] was minder schoon. Bij aankomst lagen er nog wat haren van de vorige gast. Ook de toilet was niet erg schoon. Na een telefoontje naar de receptie is de volledige kamer door 3 personen schoongemaakt. Read moreGenuine Expedia guest review
"Schönes Hotel mit schlechtem Frühstücksbuffett!"
Das Hotel ist sehr schön und geflegt! Das Personal ist sehr freundlich und hilfsbereit. Doch das Hotelrestaurant Kempi bekommt ein ganz dickes Minus! Total überfordertes Servicepersonal sowohl beim Frühstücksbuffet als auch beim Abendbuffet. Auch die Hygiene lässt in diesem Restaurant zu wünschen übrig. Die Tische sind schmutzig und es wird am eingedeckten […] Tisch nur das ausgetauscht was benutzt wurde ein unbenutzter Löffel zum Beispiel wird liegen gelassen und nur das fehlende Besteck wird erneuert. Das Personal kommt nicht damit nach das Buffet wieder aufzufüllen, obwohl sie darauf hingewiesen werden. Viele Dinge sind kalt oder noch nicht richtig durch. Cornflakes und Müsli schmeckten alt! Das Cafe in der Hotel-Lobby ist sehr schön und auch die Snacks wie zum Beispiel das Clubsandwich sind zu empfehlen. Es gibt dort auch einen sehr guten Tee und Live-Klaviermusik. das Personal dort ist sehr freundlich und schnell. Fazit: Das Hotel kann man buchen, sollte jedoch das Restaurant Kempi meiden. Es ist allerdings das einzige Restaurant im Hotel mit Frühstück. Wenn man gerne frühstückt und das in seinem Hotel sollte man lieber ein anderes Hotel nehmen. Read moreGenuine Expedia guest review
"A boring hotel"
The Hotel has only one shop outside and one restaurant. When entering the hotel securiy person was watching her moblie, never greeting me and freezing my heart. I asked massage, but always full. Room is clean and neat, but nothing more. Restaurant menu is also boring.Genuine Hotels.com guest review
"Things that go bump in the night"
09/10/14 MargieB61 Melbourne, Australia
We did not choose to stay in this hotel, rather our 3 nights here were included in a package tour of Jordan. After the initial 'shock' of security checks on the car we arrived in, and x-Ray of any and all bags and entry (every time) through a metal detector, we were greeted by friendly helpful and considerate staff. Unfortunately our first night in the hotel was less than pleasant. We were allocated a room overlooking a 24 hour construction site. All night diggers dumped heavy loads of boulders into large trucks. As you can imagine we politely requested a room change early next morning and were immediately upgraded and given a room on the opposite side of the building. In both rooms the beds were comfortable and the bathrooms adequate (like most hotels with shower over bath the shower screen leaked alarmingly). The breakfast buffet provided lots of choice (remember no pork bacon) and the waiters were reasonably helpful. We returned to Kempinski for one final night and experienced a third room. The bath (leaking again) had a full length window as it's wall with a view towards the city. The hotel is situated in a business area (banking etc) with a number of coffee shops and restaurants near by. It is a good 45 minutes from the airport. We ate a meal in each of the three cafés or restaurants, but didn't try the 'sports bar/night club'. I feel as if this hotel is geared toward the business traveller. It has a good gift shop; not much more expensive than local shops. Not necessarily a hotel we would choose ourselves but there doesn't seem to be a lot of choices.
"Another example of amazing Kempinski service. "
09/07/14 Fraser_Laura London, United Kingdom
The location is ok. Great if you're here on business, but saying that, also good if you use the hotels preferred taxi firm to get around. I say that as the taxis that they provide are set prices with knowledgable drivers and cheaper than those you grab on the streets! The hotel amenities are plentiful for a city hotel. Cool Nightclub, swimming pool, restaurant choice, bars, sports bar and even a bowling alley. Rooms are a little dark and older style than most Kempinski hotels but comfy all the same. The staff are amazing with a concierge and front office department that are super friendly, knowledgeable and helpful. Would definitely return when back in Amman.
"With a name like Kempinski....it's got to be GREAT!"
09/07/14 Eric M Colorado Springs, Colorado
Seriously, Kempinski, cool name...surpassed only by the restaurant contemporary look to the hotel, lobby, and rooms. I felt very secure and safe at this hotel. The amenities are excellent and has a very good sports bar in the basement. The staff is excellent and very helpful. Amman is a very contemporary cosmopolitan city and both Jordan, Amman, and Kempinski exceeded all of my expectations! If you find my reviews helpful, please click the helpful icon! Thanks, Eric
"My favourite Kempinski branch experince"
09/02/14 Chayan a Songkhla Province, Thailand
Kempinski Hotel Amman, one of the best branches of Kempinski hotels that i used in other countries, all branches of the Kempinski Hotel services are very good. but frankly i say it, Kempinski Amman branch, the best among all the other branches I've used before. Room service is excellent, the oriental food menu is very delicious. it contains multiple dining choices. the working staff is very Professional and very helpful. Thank you Kempinski Amman
"best hotel in Amman"
09/01/14 ainsworth J Matawan, New Jersey
hotel is in a good location and has beautiful rooms and great amenities. fantastic with extremely helpful and courteous staff. breakfast was very good. We could not be more pleased with this hotel.I would definitely recommend it to others.
"Very good hotel staff"
08/30/14 Audrey C Saint Louis, Missouri
Good location hotel , very good level of service and very helpful staff , quick and easy check in. very clean comfortable bed and spacious bathroom. The breakfast was lovely and the staff brought us some local dishes that we had not tried before and were excellent
"Service getting worse over time"
08/15/14 KickBoxingGuy Riyadh, Saudi Arabia
I was in Amman this past week for a 5-day trip and chose this hotel as I have been for the past 3-4 years. However, I can honestly say this was my last stay due to the following reasons: - The cleanliness of the rooms is below average and complaining about it over the years has been in vain. - The service in the lobby cafe is extremely slow. - Summer is a Wedding season and if you get caught in the lobby when the bride and groom arrive you are doomed. Poor management of space and cars piling up outside the hotel prevent you from leaving or entering. I actually left my rental car and took a taxi after I gave up. The 6 guys working on valet are obviously not sufficient to relieve the bottleneck and I suffered almost every night. The situation repeats around 1:00 am when the Wedding guests leave. If you are a light sleeper or retire early at night, bring your ear plugs as the noise from the music pulsating from the Ball Room and the night club are sure to "rock" your world until the early hours of the morning. Although the price of the room was competitive, I would rather pay more and get better service. And BTW, the hotel is undergoing an addition of an Annex; plan on construction noise for the next 18-24 months.
"Below expectations for this brand."
07/31/14 kruser67 Lavonia, Georgia
I recently stayed at this property and found a number of small issues with the property that were not resolved during my stay. For example, the drain in the bathtub had no shaft and the water would not go out unless you removed the drain plug. I left note after note for housekeeping to get engineering to fix it, but it took a week. The bowling center the basement was filthy. The public areas are clean and appear well maintained, but when you look close, you see it is tired old hotel that is not in great shape.
"Disappointing for a 4 star"
07/03/14 Katherine L Sydney
After a lovely stay at the Kempinski at the Dead Sea, the Amman Kempinski hotel was extremely underwhelming. Cutlery was dirty at breakfast, the A/C in the gym was not functioning, and the staff ignored the do not disturb light on the room. The staff were reluctant to find me local taxis instead of the rip off hotel taxis, and at one point actually misled me that they had given me a public taxi, which one block down the road turned out to be a hotel taxi. The swimming pool was closed for an entire week two days after arrival and they did not inform me of this at check in. I am a regular visitor to Amman due to business in the region and will not stay here again.
"Enjoyment depends on what you want"
06/28/14 TapaniTT Helsinki, Finland
We had several colleagues visiting, and were divided in our opinions. Personally, I found the hotel to be very comfortable, and I appreciated the very nice breakfast, reasonably priced in-room dining and good gym facilities. Some others of our group were rather less pleased due to the rooms being somewhat old and in part needing repairs, and the lobby bar/cafe having at times very bad service. You may be disappointed if you are expecting a five star experience.
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