"A true 5 star Hotel"
Good location, excellent staff who are pleased to help you 24/7. The concierge really deserve a Gold medal; absolutely the best in the worldGenuine Expedia guest review
"Super hotel in the middle of a busy area"
We stayed in the Kempinski Amman as our central stopping point to visit Jurash and the surrounding area to the north one day and then Amman City and it's historical sites the second day. It was excellent for this and had everything that we needed. The service was very good and the staff couldn't be more helpful. They left me a lovely birthday cake on […] arrival which was a nice touch. We didn't really use the hotel's facilities as we were out at the tourist attractions all day, but everything looked lovely. Definitely a large hotel which has lots of business people using it and was very busy with a couple of trade and political conferences when we were there. Read moreGenuine Expedia guest review
i stayed 8 nights for a week vacation ,really great hotel the stuff was really kind and helpful and the room was really comfortable but its not a 5-star hotel its 4-star but overall high recommended and the location is excellent and the spa is the best and the swimming pool was great.Genuine Hotels.com guest review
In the room next to me there were a very large number of peope making a large amount of noise and they kept leaving their door open. When I complained the hotel at 10pm they just offerred to move me as this group had 4 suites so obviously took preference over a lowly single business traveller. Thsi is not a business friendly hotel. My room was also […] sub standard. There was no fridge. There was a kettle but the plug did not fit any of the sockets and there was no coffee only tea. The internet connection was rubbish and they kept promising to send an engineer but he never materialised. Read moreGenuine Expedia guest review
"Solid, reliable hotel with good value."
Kempinski is my regular spot when in Amman. No problems and very pleasant.Genuine Hotels.com guest review
Overall its a comfortable place with good staff. For a business trip its a great location and you are well looked after.Genuine Hotels.com guest review
"Excellent place for a business stay"
My stay met all my expectations.Genuine Hotels.com guest review
"Great for a short stay"
The staff was very decent and reactive. The room (Deluxe) was comfortable enough. The safe was out of order, but was fixed very promptly. There are still building works going around the entrance, and this makes it less attractive from the outside, but inside the layout is decent. Service and food were excellent, mind you there was not a high season […] time, so I cannot comment on the service under pressure. The access from the hotel to eating places was easy, but it is slightly far from the Big Malls. Read moreGenuine Expedia guest review
The hotel is nice, but we had to request three time to make the extra bed for our children. At the end , they did, though. Breakfast is not great. Staying in other 5 stars hotels in Jordan, this is the worst breakfast of all. Same applies to dinner. The Italian restaurant is very good, though. Otherwise, the hotel is new, clean and comfortable.Genuine Hotels.com guest review
Excellent hotel. Will stay again. Service excellent.Genuine Expedia guest review
"A Professional friendly service!"
Hotel staff were very professional and friendly. We checked in a few hours before the usual time. They offered us a room upgrade to delux free of charge.Genuine Expedia guest review
THE HOTEL WAS WELCOMING AND EFFICIENT ON CHECK IN.THE ROOM WAS AS DISCRIBED AND CLEAN.THE NEGATIVES WERE THE FOOD BOTH LUNCH AND BREAKFAST WERE OF THREE STAR QUALITY, ALSO THE THE MAIN SHOWER HEAD DIDNT WORK IN OUR ROOM AND THE SOFA BED MATTRESS WAS VERY THIN AND NOT SUITABLE FOR TWO CHILDREN AS PROMISED.OVERALL IT IS NOT ON PAR WITH OTHER KEMPINSKI […] HOTEL STANDARDS.IT NEEDS ROOM RENOVATION AND MUCH BETTER QUALITY FOOD. Read moreGenuine Hotels.com guest review
NOT UP TO KEMPINSKI STANDARDS AT AAAALL. Terrible service and very rude staff. Everything is old. I was put in a dirty room. Avoid at all costs. Not really 5 stars by any means.Genuine Hotels.com guest review
"Nice out look"
Normal western style international hotel, staff polite did nothing wrong, but nothing special.Genuine Expedia guest review
"Doesn't deserve the 5-star rate"
First of all, once I have arrived at the front desk, there wasn't any smile or welcoming gesture, and I had to wait around 20 min for my Hotels reservation was not on his system and he had to contact someone inside to update it. The elevator-card system did not work with me sometimes, and I had to visit the front desk to reactivate my card. Food tasted […] ok, but the menu needs to be improved and there should be more courses. There's a wedding party almost everyday, I could hear their noises in my room. The room was clean and comfortable and the housekeeping staff did their job properly. Location is somehow not ok, the neighborhood is noisy. If I was out of the area, taxis refuse to take me back, their excuse was always: it's crowded! Complimentary tea/coffee making materials are not available. Spa facilities are good. But overall, I will not make a reservation again in this hotel. Read moreGenuine Hotels.com guest review
"good business hotel for short stays"
Furniture is a bit old... but very clean... friendly staffGenuine Expedia guest review
"Good hotel for business travellers"
Good hotel for business travellers, but not particularly oriented towards tourists.Genuine Expedia guest review
"Uninspiring Amman City Centre Hotel"
The hotel itself is fine, it's well kept and has a reasonable selection of F&B options. That being said I would expect more from a Kempinski (it's incomparable to the Kempinski Ishtar at the Dead Sea) and more from a major city hotel (I would recommend the Grand Hyatt which I used on my last visit)Genuine Expedia guest review
"OK Hotel - Good Location for Shisha Cafes"
Rooms are a little on the small side. You have to wait a long time for the lifts and quite random. Othe than that great hotel.Genuine Expedia guest review
A great hotel, in a superb location, only let down by the wait for the hotel lifts.Genuine Expedia guest review
"The Kempinski Hotel in Amman, Jordan"
My stay at the Kempinski hotel was mainly for business, and overall it was an excellent experience. The hotel has excellent facilities, and the service and quality of care was excellent. I recommend this hotel to anyone looking for a high-quality hotel capable of supporting business purposes. At the same time, the facilities were well suited for someone […] simply looking for a place of rest and relaxation while in Jordan. Quite simply, I think this is a great hotel to stay at, and give it five stars as a rating Read moreGenuine Hotels.com guest review
"Ej så nöjd"
Renlighet på rummet var mycket dålig, Hittade småsten, smulor och ett hårspänne på den heltäckande mattan, dock rent i hygienutrymmet. Elen på rummet var kopplad så att det var omöjligt att ladda telefon/IPAD på natten om man inte ville ha ljuset tänt. Gick inte heller att ladda på dagen eftersom det var strömlöst då kortet var borta. Mycket högljudd […] musik i hotellets poolanläggning, nära mitt rum och då omöjligt att sova, en kväll till klockan 01.00 och kvällen därpå till klockan 02.00. Frukost var bra med serviceinriktad personal. Read moreGenuine Hotels.com guest review
"Ruhige doch zentrale Lage, genialer Service"
Nettes Hotel, obwohl ich von 5 Sternen absehen wuerde. Sehr aufmerksames, immerzeit hilfreiches Personal. Der Pool-Innenhof war noch geschlossen und damit auch die nette Poolbar, leider. In der Lobby wird ueberall geraucht und das gesamte Treppenhaus riecht nach Rauch, was uns selbst als Raucher gestoert hat. Die Lage war ideal mit ein paar lokalen […] Restaurants in der Nachbarschaft und eine kurze Autofahrt ins Zentrum und zur Rainbowstreet. Read moreGenuine Expedia guest review
계속 끊겨서 연결을 수시로 해주어야했음. 룸서비스 음식은 양도 많고, 맛도 좋았음.Genuine Hotels.com guest review
"객실 컨디션이 매우 깔끔함"
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.Genuine Hotels.com guest review
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.Genuine Hotels.com guest review
Vi har varit för tre nätter. Det verkade bra och vi fick bra bemötande . Min son var besviken pga poolen är stängd . Läget av hotellet är suboptimalt. Rummens service är bra. Vi är nöjda.Genuine Hotels.com guest review
設備は良く、清潔で部屋は快適。 スリッパ、バスローブも備えられていた。 毎日2本の水のペットボトルを用意してくれたのは良かったが、部屋の中にお湯をわかすポットがないのは不便。 夕食に2か所のレストランを両方利用した。味は良かったが、利用客が少ないためかスタッフが少なく、気の利いたサービスはなかった。 ホテルを出てすぐのところにコンビニがあるのは便利。ただしパンやサンドイッチは夕方にはなくなってしまう。ジュース、ヨーグルト、コーヒーなどが買えるので朝食はそれで十分。その近くにカフェもあるが、コーヒーの味はあまり良くない。Genuine Expedia guest review
部屋の雰囲気もレストランでのサービスも五つ星とは言えません。ケンピンスキーなので期待していましたが少し期待外れでした。Genuine Hotels.com guest review
Tweede keer dit jaar dat ik in het Kempinski Amman zat. De werknemers herkenden mij, waardoor ik me erg welkom voelde. Ik kreeg meteen een upgrading naar de 'executive-floor' Kamers zijn groot, schoon en luxe. Ontbijt is goed! Erg gezellige sportsbar en bowlingbaan in de kelder. Het Kempinski is mijn favoriete hotel in het Midden OostenGenuine Expedia guest review
"Could be high class, but has many defects"
Rooms are spacious and comfortable, but cleaning is not always as it should be. The pool is very nice, but the constant music is a nuisance. The spa is excellent. The Italian restaurant is a horrible experience - whatever you order you get spaghetti floating in vinegar sauce. The Kempi restaurant is better. It has excellent lamb, but generally everything […] tastes mostly salt and vinegar. All in all, this hotel could high class, if certain things were improved. As it is now, there are probably better choices in Amman. Read moreGenuine Expedia guest review
"مرافق الفندق اكثر من رائعه"
يعتبر موقع الفندق رائع وفي منطقه حيويه كما ان مرافق الفندق متكامله وحمام السباحه في موقع مميز وجميل.. خدمة الكونسيرج رائعه ويزودونك بمعلومات عن كل متطلباتك..Genuine Hotels.com guest review
"very comfortable hotel"
Service minded personnel and great to be able to rent a car at the location, picking it up the first day of holliday and returning it on the last day. Very clean comfortable room and prefectly quit. We are form Holland and we loved the many cultures/nationalities staying in this hotel. Good winebar!Genuine Hotels.com guest review
Never again!Genuine Hotels.com guest review
"goed hotel, hygeïne kan beter"
Het hotel is voor de zakenreiziger erg prettig. Het hotel ligt midden in de stad. Het personeel is heel erg vriendelijk en zullen er alles aan doen om het verblijf zo prettig mogelijk te laten verlopen. Ze kunnen alles voor je regelen en geven je ook handige tips over de verschillende bezienswaardigheden. De kamer was schoon. De badkamer daarentegen […] was minder schoon. Bij aankomst lagen er nog wat haren van de vorige gast. Ook de toilet was niet erg schoon. Na een telefoontje naar de receptie is de volledige kamer door 3 personen schoongemaakt. Read moreGenuine Expedia guest review
"Best hotel in Amman"
11/28/14 scarlett250 Nelson-Tasman Region, New Zealand
This is the one of the best hotels I have ever had the pleasure of staying in during our trip to middle east. excellent service throughout, the place is very beautiful. The food was very nice, The staff are efficient and very courteous. I would definitely recommend staying here to anyone
"The first hotel in Amman I would come back to!"
11/27/14 CTCTraveller United Arab Emirates
I’m not a huge fan of hotels in Amman – they never seem to be quite up to the mark so I was pleasantly surprised when I stayed at the Kempinski with a colleague recently. Generally speaking, Jordanians are not big on service and the “hospitality business” is a little alien to them. This hotel is trying its best and hopefully will continue to improve even more. Surprisingly for the brand, it is not a glitzy Four Seasons type hotel and this is reflected in the price. It’s more a quietly efficient, unpretentious, modern hotel which has been trading now for, I understand, some 10 years. Because of surrounding building works, access at the front of the hotel is awkward but no doubt this will improve as the area develops. I was warmly greeted at reception and offered a very reasonably priced upgrade from my standard room to a 7th floor Executive Floor room with Lounge access and similar benefits – that was money very well spent as the Lounge floor is a cut above the rest, I am given to understand. My room (701) was rather on the small side but clean and comfortable with good air conditioning, one of my problems with a lot of hotels. All service amenities were available as you would expect and I have no complaints about the room at all. Relatively fast Wi Fi access on the Exec floor is free but JD15 a day buys somewhat dubious “faster access” for “up to two computers” – I never worked out how to get my second laptop connected but I am assured it works. Of hotels I Mind you, that’s probably just me. The Exec Lounge is friendly and pleasant with the usual comfortable lounge facilities – happy hour – light breakfast etc. No complaints there at all. The main ground floor restaurant is fine – nothing special but passable. When however, will hotels realise that hot food should be served on warm plates and cold food on cold plates? It’s so simple yet 90% of the hotels I stay in never warm their plates – its staggering that something so simple is ignored. There is a huge “sports bar” in the basement – when we went there it was deserted so I cannot really comment but they did serve draught beer, which I happen to like so we enjoyed our visit there. In conclusion – I would stay here again and that is the first time I have said this about any hotel in Amman in the 15 years I have been visiting.
11/26/14 Nadia K
Staff are very ver very friendly. Food is delicious with so much variety. Location is perfect since its near everything in amman. Rooms very comfortable with the best pillows i ever used !!! Very recommended
"again and again"
11/24/14 Laith Y Saudi Arabia
For people who are visiting Jordan, Kempinski hotel - Amman is one of the best choices, almost near everything! the staff is very friendly, food is tasty, and most important it is clean. H20 bar, which is located at the hotel, is a destination for any party person who visits Amman, whether he or she are staying at the Kempinski or not. if you don't want to leave the hotel, you can play bowling or billiard, or just go burn some calories at the gym.. if you are looking to relax, go to the spa or get some tan on the pool.. If there is anything the bothered me during my stay their, is the traffic around the hotel..
11/15/14 Wayne P Sydney, Australia
This hotel alone is worth the trip to Amman. A great resort style hotel. Extensive grounds and facilities including numerous pool and restaurant options. Attentive service; very comfortable rooms. Impressive spa. And then there is the Dead Sea ! Floating in the Dead Sea is a life highlight. All at 400m below sea level ! Highly recommended.
"Good business hotel"
11/08/14 Art4All Scotland, UK
Stayed here to participate in a business workshop. As most previous postings mention the Kempinski is a good choice for the business traveller. Facilities are generally excellent although parts of the pool area were rather shabby. I can only assume the outdoor bar area was due for a much needed makeover? Staff were consistently excellent; always smiling and friendly and willing to help. Breakfast too was excellent with a huge choice to satisfy all tastes. Not sure why the business area charges for their services (by the hour/half hour) or why the basic free wi-Fi has to be registered every 24 hour but these are minor quibbles. The hotel's new extension will inevitably cause disruption/noise for some but we were lucky and this didn't affect us at all. A good solid choice in a city where there seems to be a plethora of similar rated properties.
"Good hotel, but careful with additional costs"
11/04/14 Electranieda Oviedo, Spain
Very nice hotel, very clean and great customer service. Breakfast was great too, good variety. They had hotel construction work right next to it, they are building a new business centre, and you can hear the noise or feel the floor shaking sometimes. Not much, but can be a bit of a bother. As for the additional costs: don't book a taxi directly with reception, the driver will charge you a fortune. Just because it is a 5* hotel they think that you can give money away. Also, if you are asked by taxi drivers or anybody else where you are staying, get the name of a cheaper hotel nearby, otherwise they will try to charge you more than double. To give you an example, we were asked 10 dinars from the Citadel to the hotel, but giving a different hotel name, we got asked 4.
"Weekend in Amman"
11/03/14 Nicholas G London, United Kingdom
A flying visit to Amman, unfortunately, but a very pleasant hotel experience. Reasonably centrally positioned so convenient for the sights. Easy check in, very comfortable room (overlooking a building site) with the expected amenities and free, basic Wi-Fi. Lovely soft pillows! Standard buffet breakfast, helpful staff and very clean surroundings. Excellent spa/leisure facilities and good looking pool. Pleasant bar in the basement. meeting facilities, the reason for my visit, more than adequate.
"Excellent place to stay in Amman"
11/01/14 RandSand Poway, California
This is a very nice hotel. It is true that there are superficial aspects that seem a bit worn, but considering the overall state of tourism in the Middle East, that should not be surprising. The hotel's infrastructure is superb, though, and the facilities are first-rate (although there was no running water in the spa restrooms). The breakfast buffet was the best we experienced in Egypt and Jordan. The staff was absolutely superb!
"Excellent corporate hotel"
11/01/14 Alison E Hereford, England, United Kingdom
Very cosmopolitan, clean and friendly. Breakfast buffet excellent with a good choice, lifts speedy, (just stayed in another hotel for business whereby allowing 5 minutes for a lift became necessity), rooms spacious and well equipped. Gym and pool were additional plusses, luxury treatments also available which I didn't take advantage of but the facilities certainly looked good. There were a few good restaurants nearby, (an American one that is not American but called that does excellent food) and as a woman I felt entirely safe walking around the area. Free wifi also a plus.
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