All hotels in Amman, Jordan
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereAbdul Hameed Shouman Street, Shmeisani, P.O. Box 941045, Amman, 11194, Jordan, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 90 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Conveniently located hotel in centre of Amman."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Friendly staff and decent hotel located centrally in Amman
Genuine Expedia guest review
Other trip Dec 31, 2013
A Traveler
GB
5.0 / 5Outstanding
"First rate hotel in the business district"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a long weekend in Amman, for which the Kempinski was an ideal base. The hotel's own leisure facilities and restaurant provided all we needed by way of entertainment. Taxis, the only way to get around efficiently, were readily available to take us anywhere, even out to Jerash. The staff could not have been more helpful, willingly conspiring to engineer a birthday surprise for one of our party.
Genuine Expedia guest review
Other trip Nov 13, 2013
Penelope
GB
4.0 / 5Excellent
"A true 5 star Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, excellent staff who are pleased to help you 24/7. The concierge really deserve a Gold medal; absolutely the best in the world
Genuine Expedia guest review
Other trip Oct 17, 2013
AZ
GB
4.0 / 5Excellent
"Super hotel in the middle of a busy area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed in the Kempinski Amman as our central stopping point to visit Jurash and the surrounding area to the north one day and then Amman City and it's historical sites the second day. It was excellent for this and had everything that we needed. The service was very good and the staff couldn't be more helpful. They left me a lovely birthday cake on arrival which was a nice touch. We didn't really use the hotel's facilities as we were out at the tourist attractions all day, but everything looked lovely. Definitely a large hotel which has lots of business people using it and was very busy with a couple of trade and political conferences when we were there.
Genuine Expedia guest review
Other trip Oct 14, 2013
Alison
GB
4.0 / 5Excellent
"great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
i stayed 8 nights for a week vacation ,really great hotel the stuff was really kind and helpful and the room was really comfortable but its not a 5-star hotel its 4-star but overall high recommended and the location is excellent and the spa is the best and the swimming pool was great.
Genuine Hotels.com guest review
8 night trip Aug 9, 2013
A Traveler
IE
3.0 / 5Good
"Sub standard"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
In the room next to me there were a very large number of peope making a large amount of noise and they kept leaving their door open. When I complained the hotel at 10pm they just offerred to move me as this group had 4 suites so obviously took preference over a lowly single business traveller. Thsi is not a business friendly hotel. My room was also sub standard. There was no fridge. There was a kettle but the plug did not fit any of the sockets and there was no coffee only tea. The internet connection was rubbish and they kept promising to send an engineer but he never materialised.
Genuine Expedia guest review
Other trip Jul 5, 2013
joanna
GB
4.0 / 5Excellent
"Solid, reliable hotel with good value."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Kempinski is my regular spot when in Amman. No problems and very pleasant.
Genuine Hotels.com guest review
2 night trip Jun 26, 2013
Ben
IE
4.0 / 5Excellent
"Great Staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall its a comfortable place with good staff. For a business trip its a great location and you are well looked after.
Genuine Hotels.com guest review
9 night business trip Apr 21, 2013
A Traveler
GB
5.0 / 5Outstanding
"Excellent place for a business stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
My stay met all my expectations.
Genuine Hotels.com guest review
4 night business trip Apr 11, 2013
Ben
IE
4.0 / 5Excellent
"Great for a short stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very decent and reactive. The room (Deluxe) was comfortable enough. The safe was out of order, but was fixed very promptly. There are still building works going around the entrance, and this makes it less attractive from the outside, but inside the layout is decent. Service and food were excellent, mind you there was not a high season time, so I cannot comment on the service under pressure. The access from the hotel to eating places was easy, but it is slightly far from the Big Malls.
Genuine Expedia guest review
Other trip Apr 4, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel is nice, but we had to request three time to make the extra bed for our children. At the end , they did, though. Breakfast is not great. Staying in other 5 stars hotels in Jordan, this is the worst breakfast of all. Same applies to dinner. The Italian restaurant is very good, though. Otherwise, the hotel is new, clean and comfortable.
Genuine Hotels.com guest review
3 night family trip Mar 23, 2013
Josep
IE
5.0 / 5Outstanding
"Excellent hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel. Will stay again. Service excellent.
Genuine Expedia guest review
Other trip Mar 7, 2013
Nick
GB
5.0 / 5Outstanding
"A Professional friendly service!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff were very professional and friendly. We checked in a few hours before the usual time. They offered us a room upgrade to delux free of charge.
Genuine Expedia guest review
Other trip Mar 3, 2013
A Traveler
GB
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
THE HOTEL WAS WELCOMING AND EFFICIENT ON CHECK IN.THE ROOM WAS AS DISCRIBED AND CLEAN.THE NEGATIVES WERE THE FOOD BOTH LUNCH AND BREAKFAST WERE OF THREE STAR QUALITY, ALSO THE THE MAIN SHOWER HEAD DIDNT WORK IN OUR ROOM AND THE SOFA BED MATTRESS WAS VERY THIN AND NOT SUITABLE FOR TWO CHILDREN AS PROMISED.OVERALL IT IS NOT ON PAR WITH OTHER KEMPINSKI HOTEL STANDARDS.IT NEEDS ROOM RENOVATION AND MUCH BETTER QUALITY FOOD.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2013
m kenny
GB
1.0 / 5Poor
"ABSOLUTELY HORRIBLE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
NOT UP TO KEMPINSKI STANDARDS AT AAAALL. Terrible service and very rude staff. Everything is old. I was put in a dirty room. Avoid at all costs. Not really 5 stars by any means.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2013
A Traveler
IE
4.0 / 5Excellent
"Nice out look"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Normal western style international hotel, staff polite did nothing wrong, but nothing special.
Genuine Expedia guest review
Other trip Jan 1, 2013
Elizabeth
GB
2.0 / 5Fair
"Doesn't deserve the 5-star rate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
First of all, once I have arrived at the front desk, there wasn't any smile or welcoming gesture, and I had to wait around 20 min for my Hotels reservation was not on his system and he had to contact someone inside to update it. The elevator-card system did not work with me sometimes, and I had to visit the front desk to reactivate my card. Food tasted ok, but the menu needs to be improved and there should be more courses. There's a wedding party almost everyday, I could hear their noises in my room. The room was clean and comfortable and the housekeeping staff did their job properly. Location is somehow not ok, the neighborhood is noisy. If I was out of the area, taxis refuse to take me back, their excuse was always: it's crowded! Complimentary tea/coffee making materials are not available. Spa facilities are good. But overall, I will not make a reservation again in this hotel.
Genuine Hotels.com guest review
2 night business trip Sep 5, 2012
Bassam
IE
4.0 / 5Excellent
"good business hotel for short stays"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Furniture is a bit old... but very clean... friendly staff
Genuine Expedia guest review
Other trip Oct 29, 2012
A Traveler
GB
4.0 / 5Excellent
"Good hotel for business travellers"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel for business travellers, but not particularly oriented towards tourists.
Genuine Expedia guest review
Other trip Sep 4, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"また次も泊まりたい"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
帰国前に1泊しただけですが、短期滞在がもったいないくらいでした。コンシェルジュで近くのスーパーやお土産屋情報を確認したら、すごく親切に教えてくれました。びっくりしたのは私たちの名前もちゃんと憶えていてくれたこと。タクシー手配やレンタカー返却の手続きもスムーズに行ってくれました。 プールやジムもあり、時間がなくて使えなかったのが残念でした。 このレベルのホテルではWi-Fiは有料なことが多いですが、こちらはメールやインターネット程度の速さのものなら無料でした。(有料の速度の速いものもあります)
Genuine Expedia guest review
Other trip Jan 12, 2015
吉本
JP
4.0 / 5Excellent
"On going construction"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
There is an ongoing construction beside the hotel, so make sure that they give you the opposite direction .
Genuine Hotels.com guest review
4 night family trip Dec 21, 2014
Waleed
AE
1.0 / 5Poor
"Ej så nöjd"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Renlighet på rummet var mycket dålig, Hittade småsten, smulor och ett hårspänne på den heltäckande mattan, dock rent i hygienutrymmet. Elen på rummet var kopplad så att det var omöjligt att ladda telefon/IPAD på natten om man inte ville ha ljuset tänt. Gick inte heller att ladda på dagen eftersom det var strömlöst då kortet var borta. Mycket högljudd musik i hotellets poolanläggning, nära mitt rum och då omöjligt att sova, en kväll till klockan 01.00 och kvällen därpå till klockan 02.00. Frukost var bra med serviceinriktad personal.
Genuine Hotels.com guest review
3 night business trip Sep 9, 2014
A Traveler
SE
4.0 / 5Excellent
"Ruhige doch zentrale Lage, genialer Service"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nettes Hotel, obwohl ich von 5 Sternen absehen wuerde. Sehr aufmerksames, immerzeit hilfreiches Personal. Der Pool-Innenhof war noch geschlossen und damit auch die nette Poolbar, leider. In der Lobby wird ueberall geraucht und das gesamte Treppenhaus riecht nach Rauch, was uns selbst als Raucher gestoert hat. Die Lage war ideal mit ein paar lokalen Restaurants in der Nachbarschaft und eine kurze Autofahrt ins Zentrum und zur Rainbowstreet.
Genuine Expedia guest review
Other trip Apr 28, 2014
Petra
DE
4.0 / 5Excellent
"불안정한 와이파이."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
계속 끊겨서 연결을 수시로 해주어야했음. 룸서비스 음식은 양도 많고, 맛도 좋았음.
Genuine Hotels.com guest review
2 night business trip Nov 22, 2013
Yong
KR
5.0 / 5Outstanding
"객실 컨디션이 매우 깔끔함"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2013
YONG
KR
5.0 / 5Outstanding
"훌륭한 서비스"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
위치도 찾기쉽고, 프론트 직원들도 너무 친절함. 룸서비스 음식도 맛있고, 객실 컨디션도 깔끔하고 좋음.
Genuine Hotels.com guest review
1 night business trip Aug 21, 2013
LEE
KR
4.0 / 5Excellent
"Bra."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Vi har varit för tre nätter. Det verkade bra och vi fick bra bemötande . Min son var besviken pga poolen är stängd . Läget av hotellet är suboptimalt. Rummens service är bra. Vi är nöjda.
Genuine Hotels.com guest review
3 night business trip May 6, 2013
A Traveler
SE
4.0 / 5Excellent
"清潔で快適な部屋"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
設備は良く、清潔で部屋は快適。 スリッパ、バスローブも備えられていた。 毎日2本の水のペットボトルを用意してくれたのは良かったが、部屋の中にお湯をわかすポットがないのは不便。 夕食に2か所のレストランを両方利用した。味は良かったが、利用客が少ないためかスタッフが少なく、気の利いたサービスはなかった。 ホテルを出てすぐのところにコンビニがあるのは便利。ただしパンやサンドイッチは夕方にはなくなってしまう。ジュース、ヨーグルト、コーヒーなどが買えるので朝食はそれで十分。その近くにカフェもあるが、コーヒーの味はあまり良くない。
Genuine Expedia guest review
Other trip Apr 3, 2013
40代女性
JP
3.0 / 5Good
"五つ星?"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
部屋の雰囲気もレストランでのサービスも五つ星とは言えません。ケンピンスキーなので期待していましたが少し期待外れでした。
Genuine Hotels.com guest review
1 night family trip Mar 26, 2013
A Traveler
JP
5.0 / 5Outstanding
"Perfect hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Tweede keer dit jaar dat ik in het Kempinski Amman zat. De werknemers herkenden mij, waardoor ik me erg welkom voelde. Ik kreeg meteen een upgrading naar de 'executive-floor' Kamers zijn groot, schoon en luxe. Ontbijt is goed! Erg gezellige sportsbar en bowlingbaan in de kelder. Het Kempinski is mijn favoriete hotel in het Midden Oosten
Genuine Expedia guest review
Other trip Dec 3, 2012
Philippe
NL
3.0 / 5Good
"Could be high class, but has many defects"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Rooms are spacious and comfortable, but cleaning is not always as it should be. The pool is very nice, but the constant music is a nuisance. The spa is excellent. The Italian restaurant is a horrible experience - whatever you order you get spaghetti floating in vinegar sauce. The Kempi restaurant is better. It has excellent lamb, but generally everything tastes mostly salt and vinegar. All in all, this hotel could high class, if certain things were improved. As it is now, there are probably better choices in Amman.
Genuine Expedia guest review
Other trip Sep 30, 2012
Traveller
DE
4.0 / 5Excellent
"مرافق الفندق اكثر من رائعه"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
يعتبر موقع الفندق رائع وفي منطقه حيويه كما ان مرافق الفندق متكامله وحمام السباحه في موقع مميز وجميل.. خدمة الكونسيرج رائعه ويزودونك بمعلومات عن كل متطلباتك..
Genuine Hotels.com guest review
6 night business trip Jul 7, 2012
A Traveler
AE
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 30, 2013
hR
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Mar 25, 2015
Bashar
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip Jan 17, 2013
A Traveler
GB
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night trip Jul 14, 2012
A Traveler
IE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Mar 1, 2015
Søren Mundt
DK
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night trip Mar 13, 2014
A Traveler
AE
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night romance trip Oct 20, 2013
A Traveler
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
7 night trip Apr 19, 2013
A Traveler
PA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews