All hotels in Madrid, Spain
1 room, 2 adults
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Galatea 6, Madrid, Madrid, 28042, Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 88 reviews)

  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Comfort
    Rather comfortable
  • Room
    Room is all right
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3.0 / 5Good
"Decent hotel in a decent location"
The good: the hotel was tidy and clean and there are only 25 rooms so there weren't a lot of people coming and going. The location of the hotel is only about a 7-minute walk to the metro line, which takes you directly downtown, very easy. There's a lovely sitting room at the hotel and an outside lounge area that is very scenic. The shuttle service to and from the airport was a great bonus (although it was not available on my last day, but the buses at the bus stop by the nearby metro station take you directly to the airport). The bad: the hotel rooms are very small and the carpet in my room had several stains. The bed wasn't as comfortable as I was hoping it would be, especially the pillows. The fridge didn't work. And the customer service from one of the staff members was awful. I honestly felt a little animosity from this person, who was very cold and brusque to me. It was only this one person who treated me badly, thankfully, but it made my stay somewhat unpleasant.
Genuine Expedia guest review
Other trip Oct 11, 2015
William
US
5.0 / 5Outstanding
Very convenient and with a friendly staff. Thanks!
Genuine Hotels.com guest review
1 night trip Sep 21, 2015
A Traveler
US
4.0 / 5Excellent
We picked this hotel because it was close to the airport and because of the free airport shuttle. We had to be at the airport early in the morning and the shuttle doesn't start running until 7:30am. There also isn't any staff from midnight to 7am on site. When we checked in, the hotel staff was very helpful with helping us book a taxi for the morning. Room was very clean and hotel looked very nice.
Genuine Expedia guest review
Other trip Aug 5, 2015
Nicole
US
2.0 / 5Fair
Not what was promised on Expedia. Breakfast was not included.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
4.0 / 5Excellent
"Affordable Comfort"
For the price paid I think it was perfect. Walking distance from a subway station, airport shuttle included; very nice.
Genuine Hotels.com guest review
2 night trip Jul 6, 2015
Ana Isabel
US
4.0 / 5Excellent
I was only there for a night and got there after reception was over. Attention was really nice the morning after and ans shuttle to the airport was really nice
Genuine Expedia guest review
Other trip Jul 2, 2015
pleasant stay
US
3.0 / 5Good
"Clean but tiny"
Overall okay for a quick sleep, but not very comfortable. Hotel shuttle to airport was great though!
Genuine Hotels.com guest review
1 night trip Jul 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful Staff Makes The Hotel Even Better"
I was a bit concerned when arriving at MAD airport the information booth had not heard of this hotel. I called the hotel and they immediately dispatched a shuttle to our terminal and take us to the hotel. The hotel is quite small, perhaps a boutique hotel. Everything was excellent in quality, cleanliness and quiet. We had dinner at the hotel restaurant since we had arrived late and hadn't seen any restaurants within walking distance. We were pleasantly surprised at the quality and low price. However, the selection was limited to the menu of the day. Breakfast was included in the room price and was excellent. We liked this hotel so much that I have booked two additional stays in the next two months.
Genuine Expedia guest review
Response by Globales Acis & Galatea
Dear customer, We would like to thank you your kind words and the great valoration you have made about our hotel. All our staff work so hard to make our customer's stays to be perfect. We will make extensive your comments to all of them. We hope to have you again at our hotel in future occasions in the town. Best regards, Carmen Núñez Resp. Comercial - Hoteles Globales-Madrid
Other trip Jan 5, 2014
Rick
US
5.0 / 5Outstanding
"GREAT VALUE HOTEL"
MY STAY AT THE HOTE WAS GREAT. THE STAFF WAS FERY FRIENDLY AND MINDFUL OF MY NEEDS. I WOULD STAY THERE AGAIN. ITS CLOSE TO THE METRO AND HAVE COMPLIMENTARY SHUTTLES TO AND FROM THE AIRPORT
Genuine Expedia guest review
Other trip Dec 5, 2013
ALEX
US
5.0 / 5Outstanding
This should be a four star. Excellent service. Quiet room. Great beds. Best breakfast. Close to airport and Metro.
Genuine Hotels.com guest review
2 night family trip Oct 30, 2013
Gerald P.
US
2.0 / 5Fair
"Hotel Globales Acis y Galatea, Madrid, Spain"
The hotel itself is nice but our room had not been cleaned in 3 days we were there, nobody replaced soap, shampoo or towels.When we arrived our room smelled very badly and the smell lingered for 2 days. AC took almost a whole night to start cooling the room.
Genuine Expedia guest review
Other trip Aug 21, 2013
A Traveler
US
5.0 / 5Outstanding
"great hotel close to Barajas airport with shuttle"
I needed a place to spawns the night as I has an overnight layover. this Howell was clearly the best choice, as it is located about 10 minutes from the airport and includes a free shuttle service to and from the airport. includes WiFi was also a nice touch and the breakfast buffet was simple yet complete. as far as I know there is a metro station nearby, from which you can easily reach the city center, but my stay was to short.
Genuine Expedia guest review
Other trip May 26, 2013
Eric
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Close to the airport, very friendly staff"
Stayed for one night for a layover flight.. There was a group of us with an extra person. We couldn't get an extra bed in but we were given another room for a great price. The staff are very friendly. It's a 2 storey hotel with no elevators, which is unfortunate, but they do have someone to help you with taking luggage up the stairs (he helped during our check in). We were worried about our shuttle bus not picking us up since our flight came in the late evening, so we called the hotel and they made sure the van picked us up in 10 minutes. Breakfast was good, check out was simple and the shuttle bus was on time. I would book again.
Genuine Expedia guest review
Other trip Aug 23, 2015
Malika
CA
2.0 / 5Fair
"I liked the hotel but..."
Hotel room was clean and comfortable. I liked the hotel. One thing I didn't like was that the didn't have free shuttle bus service in the early morning about 6:00am and I had to pay more than 20 euros to go to Terminal 4. Staffs were nice.
Genuine Hotels.com guest review
1 night trip Jul 14, 2015
A Traveler
IE
5.0 / 5Outstanding
"Fabulous!"
The staff was very accommodating and helpful despite my late arrival! I was so comfy that I slept in! Very quiet hotel! ➕➕➕
Genuine Expedia guest review
Other trip Jul 6, 2015
Mireille
CA
5.0 / 5Outstanding
"Better than I had expected."
Good location for the exhibition center. The hotel ran a free shuttle to the venue in the morning. I tended to walk back in the evening took about 35 mins but you can book the shuttle to pick you up. The staff we very friendly and helpful. Walking distance of the Metro station. The hotel picked us up from the airport and took us to the airport at the end of our stay. I felt this Hotel was excellent value for money.
Genuine Hotels.com guest review
9 night romance trip May 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Friendly service"
Nice and clean
Genuine Hotels.com guest review
3 night romance trip Apr 21, 2015
Van
CA
4.0 / 5Excellent
"Family visit - Acis y Galatea"
Very impressed - high end for three star. Would certainly go back if the price is right.
Genuine Hotels.com guest review
3 night family trip May 4, 2015
A Traveler
GB
5.0 / 5Outstanding
"15 minuntes walking distance from Shopping Center"
Nicely situated on the outskirts of the central area within 10 minutes walking distance from relevant metro and bus stations, and 15 minuntes walking distance from a Shopping Center with El Cortes Ingles Department Store and (their-own) Hiperion Supermarket. Helpful staff, who kindly even provided me with in-room hot-water kettle and tea when I arrived at night. The only minor disadvantage was having to carry my belongings up the stairs to the second floor.
Genuine Hotels.com guest review
3 night business trip Sep 4, 2014
A Traveler
IL
4.0 / 5Excellent
It was good. But hotel needs to put. At least a bottle of water in the room for guests. It was a quite homely place though. Quite nice.
Genuine Hotels.com guest review
4 night business trip Sep 20, 2014
Rachel
IE
5.0 / 5Outstanding
"Good hotel at good price."
Very good quality hotel. Very clean and well kept. Staff very helpful and speak English. Room well equipped including air conditioning. Bit hard to find including for taxis but sat nav gets them there.
Genuine Expedia guest review
Other trip Jun 19, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Cómodo y cerca de Aeropuerto"
Un hotel pequeño y acogedor, cerca del aeropuerto, personal muy amable. Desayuno sencillo pero con una variedad suficiente de bollería, cereales y fiambre. Ideal si se necesita un hotel cercano al aeropuerto.
Genuine Hotels.com guest review
2 night romance trip Dec 10, 2015
Hazel
CR
5.0 / 5Outstanding
"Aanrader!"
Bijzonder vriendelijk personeel en gelegen in prettige wijk nabij metro luchthaven en winkelcentrum
Genuine Hotels.com guest review
3 night trip Nov 19, 2015
Yvonne
NL
4.0 / 5Excellent
"Todo bien"
Todo correcto. Buena calidad/precio.
Genuine Hotels.com guest review
1 night trip with friends Oct 23, 2015
Eduardo
ES
5.0 / 5Outstanding
"Excelente calidad-precio"
Muy buena. Ya quisieran muchos hoteles de 4 y 5 estrellas.
Genuine Venere guest review
4 night family trip Aug 22, 2015
DANIEL
ES
5.0 / 5Outstanding
EXCELENTE ATENCION!
Genuine Hotels.com guest review
1 night trip Aug 16, 2015
Aylin
ES
4.0 / 5Excellent
Trotz Ankunft gegen 2.00 Uhr früh, alles vorbereitet. Nettes, hilfsbereites Personal, tolles Frühstück, Zimmer TOP!
Genuine Expedia guest review
Other trip Aug 10, 2015
A Traveler
DE
3.0 / 5Good
"BUENA RELACION CALIDAD-PRECIO"
Nos alojamos mi marido y yo durante cuatro días. El hotel es una monada, muy bien decorado. Habíamos reservado una habitación estándar, y nos dieron una grandísima. El desayuno estaba incluido tipo bufett pero muy escaso. Lo peor de todo fue la cama, muy grande, pero colchón y almohadas incomodísimas. Seguramente ese será el motivo por el que no volvamos al hotel, no pudimos descansar bien. La situación del hotel es muy buena, se puede aparcar en la misma puerta.
Genuine Expedia guest review
Other trip May 5, 2015
Julia
ES
4.0 / 5Excellent
"Hotel de trabajo"
En genral bien. Fallos: pedí cama de matrimonio y juntaron dos individuales, algo incómodo. Es más un hotel para gente de paso y de trabajo
Genuine Hotels.com guest review
1 night romance trip Apr 27, 2015
A Traveler
ES
5.0 / 5Outstanding
"encantador"
Todo muy bien, nuevo, es una monada lo único la limpieza en el baño, encontramos muchos pelos. Un fallo puedo volvería lo demás es fantástico
Genuine Hotels.com guest review
1 night romance trip Mar 28, 2015
Reyes
ES
3.0 / 5Good
"Ice Age"
La habitación estaba congelada al entrar. Tarda 90' en calentarse.
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2015
A Traveler
ES
4.0 / 5Excellent
"Good service, value for money"
Good service and the complimentary transportation to the airport was a plus. The hotel is quite far from the city centre but it´s okay if you want to stay close to the airport.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
A Traveler
FI
4.0 / 5Excellent
"Definitivamente volvería !!"
Excelente hotel para lo que buscábamos, estancia por una noche, ya que teníamos un vuelo al día siguiente, el servicio de restaurante excelente y a muy buen precio y el desayuno muy cordial, la recepcionista muy amable y de excelente trato. Lo único malo es que la cama que se suponía era king size y resulto ser dos colchones individuales pegados así que era un poco incomodo para dormir una pareja. la cercanía del aeropuerto es un plus, ya que esta a 5 minutos en autobus.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
JOSE CARLOS
ES
4.0 / 5Excellent
"arreglen el ruido de las duchas"
Positivo: casi todo, el personal, la comida, las comunicaciones, la limpieza. Negativo: la ducha de la habitación de al lado, no se puede dormir cuando abren un grifo de la habitación contigua, por favor tienen que arreglar eso, es como un taladro en la cabeza ( esta justo en la pared donde esta la cama). Imposible dormir si tienes a alguien al lado que se despierta antes que tu.
Genuine Hotels.com guest review
2 night romance trip Dec 18, 2014
A Traveler
ES
1.0 / 5Poor
"malo"
Terrible no tienen el concepto de atencion al.cliente
Genuine Hotels.com guest review
1 night business trip Nov 22, 2014
Rosmary
CO
5.0 / 5Outstanding
"EXCELENTE"
Es un hotel de alta calidad y excelente para viajeros en plan negocios.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2014
Jose
ES
5.0 / 5Outstanding
"Servicio excelente"
Estuve 3 noches por un evento en IFEMA y fue muy agradable. El servicio muy bueno, muy amables con todo y encima tuve transporte gratuito hasta la feria. Me guardaron las maletas el primer día por llegar antes de poder entrar a la habitación y no tuve absolutamente ningún problema. La única pega es que mi habitación daba muy cerca del salón y se escuchaba un poco la gente que iba a tomar algo, pero no fue nada importante.
Genuine Hotels.com guest review
3 night business trip Oct 16, 2014
Pau
ES
4.0 / 5Excellent
"Hotel tranquilo."
Solo he pernoctado una noche, pero lo que pagas por lo que recibes es correcto.
Genuine Expedia guest review
Other trip Oct 20, 2014
Salva
ES
4.0 / 5Excellent
"Madrid au calme"
Cinquieme séjours dans cet hotel,vous savez donc qu'il me convient tout a fait.Privilegient le calme,je n'hesite a faire 25'de metro pour rejoindre le centre ville.Chambre confortable,propre;hotel coquet,personnel charmant (mention pour le personnel de la semaine et particulièrement la dame du petit dejeuner)J'apprecie beaucoup Madrid et mon prochain sejour est ici
Genuine Hotels.com guest review
3 night romance trip Oct 1, 2014
DANIEL
FR
5.0 / 5Outstanding
"mi estancia"
Muy agradable y serviciales
Genuine Hotels.com guest review
1 night trip Sep 21, 2014
Juan
ES
4.0 / 5Excellent
"こじんまりしたホテル"
気持ちのいいテラスや、共用のリビングがあり、打ち合わせなどに便利です。トランジットだけではなく、長期滞在にもおすすめです。
Genuine Hotels.com guest review
Response by Globales Acis & Galatea
お客様各位、 あなたの親切なコメントをありがとうございました。私たちはすぐにお会いしたいと考えています。 敬具、 Carmen Núñez
1 night trip Aug 19, 2014
A Traveler
JP
4.0 / 5Excellent
"Le calme a Madrid"
Hotel utilise a chaque visite de Madrid,principalement pour le calme.Situe en banlieu,metro direct pour le centre en 30 minutes.Chambre propre et confortable,personnel tres aimable,pdj simple mais avec de bons produits.rapport qualite prix,tranquilite excellent.Cote chaines tv dommage de n'avoir aucune chaine européennes,et le pc corner payant.
Genuine Hotels.com guest review
4 night trip Jul 4, 2014
LAURENT
FR
5.0 / 5Outstanding
"Servicio genial, limpieza genial. Todo muy bien."
Todo positivo. Ni una sola queja. Altamente recomendable.
Genuine Expedia guest review
Other trip Jun 30, 2014
A Traveler
ES
5.0 / 5Outstanding
"Perfecto"
Muy bien comunicado e ideal para descansar tras una larga jornada.
Genuine Hotels.com guest review
Response by Globales Acis & Galatea
Apreciado Señor, Muchas gracias por haber dedicado un poquito de su tiempo en valorar tan positivamente nuestro establecimiento y en dedicarnos sus amables palabras. Haremos extensivo su comentario a todo el personal del hotel puesto que siempre es bueno saber que el trabajo bien hecho obtiene como recompensa la satisfacción de nuestros clientes. Esperamos poder volver a contar con usted en futuros hospedajes en nuestra ciudad. Le saluda atentamente, Carmen Núñez Resp. Comercial Hoteles Globales - Madrid
2 night business trip Jun 24, 2014
César
ES
4.0 / 5Excellent
la red wifi un poco pobre en la habitaciom
Genuine Venere guest review
Other trip Jun 17, 2014
A Traveler
ES
5.0 / 5Outstanding
"Uno de los hoteles mas agradables"
Hotel muy coqueto, con una decoración moderna y muy cuidada. Como no es un hotel muy grande el trato es mas personalizado, lo que hace que te sientas como en tu casa. Cerca de una estación de metro, lo que lo hace estar muy bien comunicado. En resumen altamente recomendable.
Genuine Expedia guest review
Other trip Apr 23, 2014
Maria Jose
ES
4.0 / 5Excellent
"Excelente atención y muy buenos precios"
Buena estancia aunque las camas son un poco duras. Precios excelentes con comidas muy económicas. Pero tardan un poco en la limpieza: Restos de comida del día anterior en el suelo a la hora de la comida. Vasos sucios del día anterior en el bar...
Genuine Hotels.com guest review
Response by Globales Acis & Galatea
Estimado cliente, Le agradecemos el tiempo dedicado a realizar los comentarios sobre nuestro hotel, así como la valoraciones tan positivas. Asimismo, sentimos si en algún momento encontró algún fallo con respecto a la limpieza ya que todo nuestro personal pone todo su esfuerzo para conseguir que la estancia de nuestros clientes sea perfecta. Esperamos que vuelva a elegirnos como su hotel de referencia en Madrid. Reciba un cordial saludo. Atentamente, Carmen Núñez Resp. Comercial - Hoteles Globales-Madrid
1 night trip Apr 3, 2014
A Traveler
ES
4.0 / 5Excellent
Ótimo atendimento.
Genuine Hotels.com guest review
4 night business trip Mar 2, 2014
Luiz M.
BR
5.0 / 5Outstanding
"excelente"
Todo estuvo muy bien y la ubicación es buena para comunicarse con la autovía o con el recinto ferial. Nada de bullicio alrededor del hotel zona muy tranquila
Genuine Hotels.com guest review
Response by Globales Acis & Galatea
Estimado Señor, Queremos darle las gracias por sus amables comentarios así como la valoración tan positiva que ha realizado sobre nuestro hotel. Siempre es agradable saber que el esfuerzo que realizamos para conseguir que la estancia de nuestros clientes, da sus frutos. Deseamos que vuelva a tenernos en cuenta en futuras estancias en la ciudad. Le saluda atentamente, Carmen Núñez Resp. Comercial - Hoteles Globales-Madrid
3 night business trip Jan 28, 2014
tino
ES
2.0 / 5Fair
"à éviter"
bel hôtel mais service déplorable!!! Le restaurant propose une carte assez bien garnie mais rien de disponible à part des plats en conserve réchauffés au micro onde et chers. vraiment dommage!!! l'accueil n'a pas été très chaleureux non plus.
Genuine Hotels.com guest review
2 night business trip Jan 8, 2014
benjamin
FR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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