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"Bad Business Owner"
03/10/14 Marianne M Dunedin
Note that this hotel has a $50 cancellation fee, employees who don't tell you this when you specifically ask about their cancellation policy when booking, and an owner who is insulting! The owner took the word of her employee, insulted my character on the phone, and defended her policy by comparing her little inn in Bucyrus,Ohio to a b&b located in Key West Florida. Oh, and all of this when I provided a 4 month notice, knowing there is a big event coming through town, and originally was still planning on keeping one of the rooms (had three booked originally). Owner needs to get a clue about customer service! Finding another place to stay!
"HideAway Country Inn"
01/05/14 Brian H Columbus, Ohio
My wife and I came to the HideAway Country Inn for a relaxing weekend get-a-way and we had just that! The staff members were all wonderful. Everybody we met had answers to our questions, treated us with kindness and made us feel like we were at home. The food was on par and could compete with some top tier restaurants. We were quite impressed. We also participated in the "Wine Snob" class that the owner offers to guests. We absolutely loved this experience. We definitely learned a lot about the different types of wines and knowing what wines go with certain foods. Also, this class was definitely more of a "wine drinking" class than it was a "wine tasting" class. Overall, our experience was more than amazing and we will be back soon to check out some of the other rooms they have to offer.
12/12/13 MandyD639 Merrillville, Indiana
Our stay was amazing...We had such a relaxing time just me and my love. Breakfast in Bed, Candlelight Dinner all to find out my husband added a Bath Time Frenzy to our stay. What a surprise to come back from dinner to snuggle up in the Jacuzzi and complete our night. Thanks to all the staff that made our stay the best getaway we have had in a long time. We will be back!
"Awesome staff with wedding"
11/02/13 sally m Oklahoma City, Oklahoma
It is sooooo awesome to watch the staff run around like crazy making it look easy. Wedding was to be outside. Yep Ohio weather it rained and was cold. No big deal they All pitched in and moved it! These people that slamm the owner. I would like to see them do better as guests. Got to experience rude people treat these hideaway people like crap. Really??
"Cozy on a cold Fall night!"
10/30/13 mary1315 Davis, California
The staff is welcoming and make the stay relaxing. Dinner is a must with exceptional dishes in a formal dinning room with a warm fire and soft music. I hope Sno is working for your visit, she is a treasure. Nice county setting.
"Overpromised and underdelivered!"
10/23/13 camooli Cleveland, Ohio
Now that we've spent a night at the Hideaway Inn, I can understand the negative reviews printed on TripAdvisor. While our experience wasn't as bad as some, I would say that it's a case of overpromising and underdelivering -- based on what's stated on the Hideaway Inn website, we expected first-class accommodations and exceptional home-made cuisine! But sorry to say, that was not the case. To begin with, we paid $289 for the Out of Africa room - the most we've ever paid for a B&B room with a jacuzzi & fireplace. Although the room itself was lovely and the king bed was comfortable, the tv and wifi didn't work, there were flies everywhere, the toilet ran all night, and the shower didn't heat up for nearly 10 minutes! We never used the jacuzzi so I can't comment on that. Their website claims "delicious home-made breakfasts" and "unforgettable cuisine morning, noon & night." That was not our experience. We had made a reservation a few days before our arrival to eat dinner in their dining room, but when we got there, we were told a wedding was going on and the dining room was closed (they didn't know this when I called a few days earlier?) They offered to deliver dinner to our room that night so we reluctantly agreed even though we would have preferred to sit in their lovely dining room. The food was delivered (uncovered) to our back door an hour later and everything was cold since the server had to walk outside from the main house to deliver it. The soup was so cold we asked our server, Jessi, to reheat it; my husband's pork tasted like it had been reheated, and my chicken was dry and tough -- it didn't have the poached pear & goat cheese filling, bacon, or butternut squash sauce stated on the menu, but we were still charged the full price -- and we never received our wine until the meal was almost finished. Dessert was the best part -- the chocolate cake was awesome but my husband's apple dumpling was missing the ice cream that was supposed to come with it. We were charged $122.59 for this less than memorable meal (be aware that they add an automatic 20% tip to the bill!) Breakfast was just o.k. - coffee (no cream or sugar), orange juice, wilted fruit cup, yogurt, scone & 2 tiny waffles with bacon (we expected more than frozen waffles from a high-end B&B!). The Inn's food was unforgettable, but for all the wrong reasons! The next day, we scheduled 2 massages with the first one starting at 10:30 am. When that time came and went, we called the front desk and were told they were setting up another room due to a wedding being held that day. We didn't mind the 1/2 hr. delay, but the fact that no one bothered to call and let us know was really unacceptable for a so-called "Premier" B&B! If you decide to go, be sure to check your bill carefully. We had prepaid $235 for a Living Social promotion along with $160 for a room upgrade back in 2011(due to health issues, we couldn't use these credits until now). Our bill had the LS credit but not the $160 room upgrade which they applied after I showed them the charge on my credit card bill from 2011. To sum up our stay, we paid premium prices for a subpar experience. In 25 yrs. of staying at B&Bs across the country, this was probably the worst -- based on the lack of attention to detail and over-priced average food, we will not be coming back to the Hideaway and will not recommend it to our friends. To the Hideaway Inn management: If you want the Hideaway to become the jewel you claim it to be on your website, pay attention to detail in the rooms - make sure the tv and wifi work, check plumbing when rooms are vacated so that toilets are working properly and hot water is available for showers. Food needs to be as good as what you state on your website or people will continue to be disappointed. Let your customers know when plans change before they arrive so that there are no surprises - you are in the hospitality business and that should be your top priority! Your staff was friendly and helpful but miscommunication, lackluster food, and sub-par rooms will drive people away. If you can't live up to the high expectations you set on your website, I would suggest either lowering your prices or removing the hyperbole from your website. If you did that, you'd get far less negative reviews on TripAdvisor! P.S. I think Snobilee and Monica were awesome - a bright spot in an otherwise disappointing experience!
"So quaint and relaxed!"
09/20/13 Angie M Hillsboro, Ohio, United States
Hideaway country Inn was absolutely outstanding! A beautiful quite and quaint setting with all the modern conveniences. Breakfast was delicious! We stayed in the Inventor's room. The sheets were spa quality and even bought some sheets there! The bathroom was very clean and beautiful with a jaccuzzi! Very relaxing!
"Most romantic vacation of all time."
I'm not one for writing much in reviews but this is worthy of it. The food was gourmet, the rooms luxurious, the staff bends over backwards to make sure you are thrilled with the service. We stayed 3 night for our anniversary and it felt more like our honeymoon. The romanic packages available set a perfect scene for relaxation and romance. We aren't even far from home but this seems like another world.
"We loved our stay!"
09/07/13 Jama S Fort Wayne, Indiana
Was shocked to read reviews of unfriendly staff, as we found EVERYONE we came in contact with overly friendly and welcoming! My husband and I stayed here last night and enjoyed both the Oak room, which was beautiful from the view outside to the whirl pool tub inside. We had dinner in the dining room, which was private and perfect for our romantic dinner. The calamari appetizer was fabulous (loved the three sauces!) as was the bottle of 7 Deadly Zins (careful, though...too much sneaks up on you quick!) My husband ordered the Pork with Compote and the flavor was delicious; I kept stealing bites of his smashed potatoes. The server was extremely friendly without hovering, which is exactly the kind of service we like. There was a table of grumpy customers next to us who were a bit loud at the beginning of the meal. We didn't think anything of it, but the manager came in and apologized and said the owner of the B&B would like to offer us complimentary concert tickets to compensate for the inconvenience. (We unfortunately couldn't accept, as we had to leave early the next morning, but we thought it was wonderful to have the owner offer to just to ensure we have a pleasant experience.) Breakfast was exactly as it should be at a B&B ( we've had some that sneak in a continental, which we get very disappointed with) Happily, the breakfast here was filling and the service was again very friendly. The only thought we had when we left was that we would make sure we would stay longer next time we came. Would definitely come back!
"Don't waste the money!"
09/06/13 Radina B Akron, Ohio, United States
First let me say that if you are looking for a great room this place definitely delivers. My husband and I stayed in the Out of Africa Loft which has a whirl pool tub and fireplace. The room was clean, comfortable and as beautiful as the pictures depict, however, if you're looking for anything besides a good room look elsewhere. We paid for the couples massage ($225.00). For that price I expected top of the line products and a top of the line spa. However I got a dated tiny room and a masseuse who used lotion that smelled like cheap coconut. It was not a $225 experience at all. I pay $60.00 a month for Massage Envy and the service there is far more professional. The service we received in the over priced dining room was beyond poor. The food was underwhelming and dare I say down right NASTY! I could have dealt with my mediocre dinner had my server not been so incredibly slow and the chef so incredibly rude! The chef had the nerve to tell me that I should not have ordered my $36.00 Chilean Sea Bass and expected it to taste good because it is not a flavorful fish. And that my husband should order his burger less done because they use a char grill so that's why it tasted burned. This place is a complete rip off. Our meals weren't even comped. I have never had such a poor experience at anywhere this expensive, as a matter of fact, I've had better service at McDonald's. Long story short, don't waste your money. If you want to spend the type of cash they're charging, go to the Poconos.
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