All hotels in Zurich, Switzerland
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereZaehringerstrasse 43, Zurich, ZH, 8001, Switzerland, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 365 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.3
3.0 / 5Good
"Location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
The bed was kind of hard and the shower was rather small but for the price and location, it was a great hotel. Conveniently located about two hundred yards from the main train station (HB), you can access much of what Zurich and the surrounding area has to offer.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Dale Thank you very much for your nice comments. We wish you all the best and looking forward to welcoming you again. Best regards from Zürich Hotel Rütli
1 night trip Feb 6, 2013
Dale
US
5.0 / 5Outstanding
"Great value, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
How convenient. 10 minute walk to train station, near the old city and artisanal shopping. Very good restaurants with a lot of choice just minutes away walking. The hotel is very clean and comfortable and the staff was very helpful. The continental breakfast offered had plenty of choice by Euro standards. Will stay here again when in Zurich.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Scott Thank you very much for your kind comments. We're looking forward to welcome you again! Our best regads and wishes
3 night romance trip Jan 25, 2013
Scott
US
5.0 / 5Outstanding
"Super Convenient Location with Arte Moderne Decor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Hotel Ruetli is part of a European hotel chain, and is very much a European type hotel in that the room is somewhat small and a bit spartan, but entirely comfy and super clean. Additionally, this hotel's "signature" is that it is decorated with "street art," for example, my room had a huge, colorful grafitto on one wall akin to to what you might see on the side of an IRT subway car or the wall of an underpass. And each room is different and has free postcards featuring the art in that particular room. Tres avant-guarde. But the location is very near the main train station (which has innumerable trains to the airport) and it's only a brief walk to many sites such as the shopping on Banhofstrasse and the main art museum (Kunshaus). It serves a plain but adequate continental breakfast to guests, and no other meals, but there are many eateries very close to the hotel; I found the Starbucks a few doors down to be helpful as it was very cold when I was there and it also has much more hearty fare than in the States. (The hotel rooms have their own thermostats and plenty of heat!).
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear George Thank you so much for your nice comments. We hope to welcoming you again in our hotel. With our best regards
1 night trip Jan 18, 2013
George from Georgia
US
4.0 / 5Excellent
"A clean, comfortable hotel with basic amenities"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
An easy walk from the train station and shopping areas. The only drawback for us was the breakfast buffet, which had minimal offerings compared to most European hotels. The expresso machine in the room was a plus. Those who need a sweet bun to get underway in the morning can purchase one at the nearby Coop grocery or Starbucks, and then enjoy i with expresso before heading for the buffet.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guets Many thanks for your comments. It would be a pleasure to welcome you again in our Hotel. Best regards
7 night family trip Dec 19, 2012
David
US
3.0 / 5Good
"Close to Night Life"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel has a very good location. It is close to the train station and the main shopping area. It also borders on the area where the nightlife takes place and it is fairly close to the fabulous Kunsthaus Museum of Art. Room are small and oddly shaped -- the ceiling is very low in some parts of the room and I kept hitting my head. The breakfast (included in the room charge) was very mediocre compared to other hotels in Switzerland. And it wasn't cheap.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Thank you for your feedback. The hotel has 12 new styled nice rooms. Visit us again! We are looking forward to see you. Greetings Sorell Hotel Rütli
2 night family trip Nov 9, 2012
A Traveler
US
4.0 / 5Excellent
"Comfortable, great location. Average service"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pros: -Rutli has an amazing location, close to the river, all shorts of activity and of course the main train station Zurich HB. -breakfast buffet was great, fresh food and a lot of variety. Also, food was served with a smile and friendliness, esp by Cindy (I hope i got her name right) -bed and room was quite comfortable -free wifi in the lobby was easily accessible Cons: -Front desk service was not very warm or friendly. -housekeeping did not clean the beds sufficiently through our stay -bathroom door is strangely translucent, finefor the wife and I but perhaps not recommended if you're staying with a friend or so. Overall the convenience and comfort made our stay quite nice indeed. This hotel is recommended, especially if you're going to be on the go during your trip.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for your feedback. We are looking forwrad to welcoming you again in our hotel. All the best wished Hotel Rütli Team
Other trip Nov 16, 2012
A Traveler
US
5.0 / 5Outstanding
"Perfect location!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
You will not get a better location. Easy 5 min from train station. When you leave the station you go over the bridge and cross one street then go to the over side of the street (to the right) then when you cross go left and the next street is the one you want and is like the fifth door on the right. Very clean and when you leave the hotel take a right on the next street and that is where you will find all the restaurants.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Thank you for your feedback. The hotel has 12 new styled nice rooms. Visit us again! We are looking forward to see you. Greetings Sorell Hotel Rütli
2 night family trip Nov 2, 2012
A Traveler
US
4.0 / 5Excellent
"Great Hotel for touring Old Town & rail trips"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very modern and up to date, clean and very conveniently located in the Old Town. Would stay again and have already recommended to others.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for your feedback. We are looking forward to welcoming you again in our hotel. With our best wishes Hotel Rütli Team
Other trip Oct 8, 2012
Joe K
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We only stayed one night at this hotel. It is convient to the train station and also in a good, fun area with air conditioning something you will not find so easily in Switzerland. The breakfast was good. The hotel front desk staff was very lacking in information about the area and didn't communicate well in English (as comparied to all the other hotels we stayed at in Switzerland). We were delighted that when we checked in early they had a room available for us. After going to the room we saw that the floors had not been cleaned and the bathroom floor was gross with many hairs on the floor plus the mirror was not clean. It gave me the feeling that they just wiped down the sink and put in clean towels. It took everything I had to step into the tub. It looked clean but since the other areas had not been clean how was I to know if the tub was. Also, the toliet didn't have the usual paper tag on it that said it was clean like all the other hotels did that we stayed at for this trip. We told the front desk staff that the room needed to be clean and then we went out for a couple of hours and returned to the hotel to rest for awhile. While taking a nap the hotel maid came in to clean. This was over 4 hrs. after I had reported to the front desk about the need to clean. I just told her to vacuum the bathroom floor and that was all because we were sleeping. Ck out restaurant The Hilt & the train station. It's hugh
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest Many thanks for taking your time to give us some feedback. We' re looking forward to welcoming you another time in our hotel. With our best regards from Zürich Hotel Rütli Team
Family trip Aug 30, 2012
D.O
US
4.0 / 5Excellent
"Nice and Convenient in the Heart of Zurich"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
This is a good hotel in the heart of Zurich. The location is a 5 minute walk from the main train station. There are frequent trains connecting the Zurich airport to the train station and they are much cheaper than taking a taxi. The hotel is modern looking and well maintained. Wireless internet is free in the lobby, or you can pay for it in your room. Our rate included breakfast, which was nothing fancy, just juice, coffee, cold cereal, yogurt, some cold cuts and cheese and hard boiled eggs. Sorry, no pastries or toast and jam. My main complaint was the complete lack of carpeting in the room. There was just a hardwood floor. I was also not too fond of the frosted glass door and wall that separated the sleeping area from the bathroom. On the plus side, the room was very large by European standards. There was air-conditioning, which was a little noisy but we were comfortable turning it off at night in August. There was a little street noise outside, but overall fairly peaceful at night.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for your feedback. We’re looking forward to welcoming you again. With our best regards Hotel Rütli Team
Other trip Aug 6, 2012
Leonard
US
4.0 / 5Excellent
"Perfect location to old town and train station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay here. I thought there was free wifi but not available in the room. Only in the lobby and breakfast area. The hotel is accessable to all the shops and restaurants in the area.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello! Thank you for your feedback. The hotel has 12 new styled nice rooms. Wifi is now for free! Visit us again! We are looking forward to see you again! Best wishes the Rutli Team
Other trip Jul 9, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel in Zürich"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I travel to Zürich a few times a year, and this is the only place I stay now. The location can't be beat, it's always incredibly clean, it has a decent breakfast included, has air conditioning (a must in the summer months), and for the price is definitely the nicest spot I've found.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for your feedback. We’re looking forward to welcoming you again. With our best regards Hotel Rütli Team
Other trip Jun 26, 2012
Riccardo
US
5.0 / 5Outstanding
"Convenient Zurich hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived at the hotel well before check in time but they let us into the rooms early. This was a great convenience after the long flight from the US to Zurich. Also the hotel was conveniently located within walking distance of the Zurich Central train station and areas of interest.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for your feedback. We’re looking forward to welcoming you again. With our best regards Hotel Rütli Team
Other trip May 31, 2012
Liz and Steve
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Getaway to Zurich"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was chosen for it's proximity to the railway station, which was excellent. Also the park, where the tour buses left from, was just behind the railway which was also very convenient. It also turned out to be one street away from the main restaurant/bar street so very close for drinks and meals. Our breakfast was included and both the food and staff, in the Hotel, were wonderful. The reception staff could not do enough for you, including the guy on check out who offered us coffee, croissants anything we wanted even though breakfast didn't start for another half hour. Would thoroughly recommend Hotel Sorell Rutli.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Graeme Many thanks for leaving this very nice feedback. It's a pleasure for us to hear that you had a great stay in our city and also that you appreciated all our service, facilities and location, Thank you for share this with us. We hope you had a good trip back home and we are looking forward to welcoming you another time in our hotel. With all our best regards Martina Kindschi and the Hotel Rütli staff
4 night romance trip May 11, 2015
Graeme
AU
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a hassle free and a pleasant stay; walking distance to Zurich HB station and very much accessible to main attractions of Zurich City
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guests Many thanks for taking your time to write us this feedback. We are very glad to hear that you had an enjoyable stay. We are looking forward to welcoming you again. With my best regards Martina Kindschi and Hotel Rütli Team
3 night business trip Apr 22, 2015
Prashant
IN
5.0 / 5Outstanding
"Spacious and Clean!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is very close to the train station and within walking distance there are many restaurants and eateries. There is also a supermarket nearby. Room wise it's spacious and clean. Bed was plush and comfortable. Hotel staff was polite and friendly and was pro-active to give us hot water upon request for an electric flask. Breakfast was simple but decent. Highly recommended.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guests We hope you had a safe trip back home. Many thanks for taking your time to leave us this nice feedback. Thank you for recommending our hotel and service. It makes us happy to hear that we could offer you an enjoyable stay. We hope to welocming you again on your next Switerland trip and send you all the best wishes and regards Martina Kindschi and Hotel Rütli Team
1 night romance trip Apr 11, 2015
Hong Hong
SG
2.0 / 5Fair
"Would not return."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I would not return to this hotel. While it is well located and very walkable, I would opt next time to spend more money. The interiors and rooms were very noisy, and all activities in the hall or outside the building could be heard indoors. The maid service was not very thorough and the toiletries were sparse.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Andrew Thank you for taking your precious time to write us your feedback. We are very sorry that you weren't satisfied with your stay in our hotel. We would like to thank you for telling us. Since we are doing our utmost to improve and adapt standarts your feedback is so helpful to us. It would bi nice uf we could prove ourselves during your next visit and show that we can do better than the last time. With all our best regrads Martina Kindschi and Hotel Rütli team
2 night trip Apr 21, 2015
Andrew
GB
5.0 / 5Outstanding
"Central hotel - good for solo stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very good value for money for solo trip compared to similar room/hotels. Central location. Book in advance for best rate.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Hitesh We hope you had good and safe trip back home!? Thank you for taking you time to give us this nice feedback, which is very important to us. We are glad to hear that you had an enjoyable stay and were satisfied with our facilities and location. We hope to welcoming you again on your next Zurich trip and send you all the best regards Martina Kindschi and Hotel Rütli Team
2 night trip Apr 17, 2015
Hitesh
GB
4.0 / 5Excellent
"Not a bad hotel but overpriced"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is in the restaurant area so very conveniently for us to find good food. Also it is very easily accessible from bus/tram/train. Room is not small but bed is strange as we requested twin bed, it turned out to be one large bed with two sets of quilts. I suggest the hotel should state that clearly. Breakfast choice is quite limited and same for everyday. It could be the average price of hotel in Zurich is very high, I find the rate we are paying is overpriced for a 3-star hotel.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest Your comment is very important to us and we would like to thank you for sharing your feedback. We are sorry that you were not satisfied with our value for money and we will do our utmost to improve our service in your interest. It would be great if we could prove ourselves during your next visit and to show you that we can be better than last time. With your best regards from Zurich Ramona Brand and Team Rütli
3 night trip with friends Apr 9, 2015
A Traveler
GB
3.0 / 5Good
"Expensive, but enjoyable"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Enjoyable stay. Location to the centre of Zurich very good. However, the room rate is quite expensive for what you have to offer.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Peter Thank you very much for your feedback. It make us glad to hear, that you had an enjoyable stay in our hotel. We hope to welomcing you again. With our best regards from Zürich Martina and the Hotel Rütli Team
2 night business trip Mar 14, 2015
Peter
CA
4.0 / 5Excellent
"Clean and well situated."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean and welcoming hotel in a very convenient location. 5 mins easy walk from main train station. Breakfast was a fairly simple continental style set-up. Only hot food was boiled eggs. Some of the rooms have easy-access showers. Specify non-smoking otherwise you might end up in a smoker's room! Easy walk to a vast array of restaurants in the old downtown area and only 2 mins walk from the river's edge. It was not possible to use/book the airport shuttle service as the hotel relies solely on one taxi driver to do this and this driver decides which days etc he is available. So don't count on that option - instead take the train from the main station to the airport.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest Many thanks you for taking your time to write a feedback. We are glad to hear that you appreciated our service and facilities. We have taken your concern about the shuttle bus service and we will try to optimize this service. With my very best regards from Zurich Martina Kindschi
1 night trip with friends Feb 13, 2015
Stephanie
AU
4.0 / 5Excellent
"Good Value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A small hotel a short walk from the main rail station, and the Bahnhoffstrasse. Reasonably priced for this expensive town. My single room was small but adequate, clean and quiet. Would probably return.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear James We would like to thank you for your good comments we were able to receive. We are glad to hear that you were satisfied with our hotel and the location. We look forward to welcoming you again and wish you all the best. Best regards from Zurich Ramona Brand and Team Rutli
Other trip Feb 17, 2015
James
GB
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Checked in to room in evening and my room was ready and it was awesomely clean. The room had everything for a one night stay (mini bar, some good swiss coffee, free wifi). I totally liked and the most important is the hotel is right in city which is really good for either business trip or pleasure!!!!
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Shash Many thanks for taking your time to give some feedback. We are glad to hear that you were satisfied with our service and standards. It would be great if we could welcome you again in our hotel. With our best regards from Zurich Ramona Brand and Team Rutli
Other trip Feb 11, 2015
Shash
GB
4.0 / 5Excellent
"Good hotel - but very expensive for the facilities"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
As a business traveller I am always looking for hotels that provide good clean accommodation with facilities that suit a business traveller. This hotel was clean, the rooms modern and nicely furnished and the bathrooms very modern. The issue was the cost. For what is a 'superior' rated hotel, it didn't provide any gym facilities, the wifi was a little on slow side and the breakfast (although very good) lacked variety, the bathroom provided a combined shampoo and body soap which made my skin very dry and the room temperature was not easily controllable and it wsa unbearably hot!. I would compare this to a good bed and breakfast, but the cost - well this is where the exclamations mark come in!! A similar hotel in a central London location would cost you half the amount. Plus I noticed that the these hotels do not allow you to use your welcome rewards on - again another bone of contention when booking hotels in Zurich
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest We thank you for taking your time to write this feedback. We' re glad to hear that you liked our rooms and service. We have taken your concerns about the heating and shampoo. We will try to do our utmost to improve our service and we thank you for your comments. We hope to re- welcome you again to show you that we can do better. With our best regards from Zurich Martina Kindschi and Hotel Rütli Team
7 night business trip Jan 25, 2015
A Traveler
GB
5.0 / 5Outstanding
"Central, friendly, well-designed!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Such a great little hotel in the heart of Zurich. Reasonably priced, great breakfast and the friendliest staff. Rooms are well designed, so you don't even notice that it's small, and my window even had a view of the river! Definitely worth a stay if you're visiting Zurich for work or pleasure.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest We' d like to thank you for your wonderful evaluation. We are happy to hear that you were happy with our rooms and service. Thank you very much for taking your time to letting us know. We wish you a great time and send you all the best regards from Zurich Martina Kindschi and Hotel Rütli Team
Other trip Feb 1, 2015
goose77
CA
4.0 / 5Excellent
"Great small hotel on the edge of the old town."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms are small but comfortable. Location is perfect for those who like to walk. Perfect Location to see Zurich. The staff were all excellence! From the first person I met to the last person at check out. They make you feel at home.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Brian Many thanks for sharing your evaluation with us. It' s our pleasure to hear that your stay was enjoyable and your were happy with our service. We hope to welcoming you again in our hotel and we send you all the best regards from Zürich Martina Kindschi and Hotel Rütli Team
Other trip Jan 31, 2015
Brian
CA
5.0 / 5Outstanding
"Really great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really enjoyable stay. The location was perfect for sightseeing etc. Would definitely recommend it. We were so well looked after. Only one snag - I left a dress in the wardrobe and as I returned to the hotel some 4 hrs after checking out to collect my case no-one mentioned that the cleaner had found it.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Many thanks for your great feedback. We are glad to hear that you had an enjoyable stay in Zurich and we are sorry that we could not inform you about the left dress. Unfortunately our housekeeping had not cleaned up the room at this time and we mention it too late. We will do our utmost to improve our service in your interest. It would be great to welcoming you again and show you our upgrading. With my best regards from Zurich Ramona and Team Rütli
Other trip Jan 26, 2015
A Traveler
GB
5.0 / 5Outstanding
"A Quality Hotel in A Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A clean hotel with great service in a fantastic location. Its only a 10 min walk from the main station and close to shopping and the old city sights. The room is quite big with a small lounge area and very comfortable beds. The breakfast is very good and the wifi is fast. Also quite reasonable rates for a quality hotel in that location in Zurich.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Sally Many thanks for your kind feedback and for taking your time to give us this. It's our pleasure to hear that you enjoyed your stay in our hotel and location. We hope to welcoming you again and send you our warmest regards from Zürich Martina Kindschi and Hotel Rütli Team
1 night romance trip Jan 14, 2015
Sally
AU
5.0 / 5Outstanding
"Great hotel, all that you need after a long flight"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the style, great breakfast. Internet had no issues. Nespresso machine excellent. Comfotable bed. Will stay again. Desk staff weren't overly friendly but that is often the Swiss way.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Philip Thank you for taking your time to give us a feedback. We' re glad to hear that you liked our facility and breakfast. We also try to do our best to improve our "swiss -way- behaviour". :) We hope to re -welcome and send you warm regards from Zürich Martina Kindschi and Hotel Rütli team
Other trip Jan 19, 2015
Philip
SG
3.0 / 5Good
"Decent hotel, but TOO hot in winter!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was clean, the room was big. When we arrived, the receptionist was really nice and helpful. Free wifi was available. However, my room was boiling... I turned the heating off and went out for dinner (great fondue place across the road by the way) and when I got back the room was still really hot. The lovely receptionist came to my help and made sure all heating devices were off and opened the window for me... but it wasn't enough. The second receptionist was not as polite but thankfully the previous receptionist who had finished her shift but was still around helped me out... I ended up having to sleep with my window open and a fan, which she kindly provided me with. I also needed an iron, which I was given, but with no ironing board. Unfortunately, the nearest plug point to the bed was incredibly far and hence very difficult to iron with any precision, which is a shame as I suspect most people would use the hotel for business.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you for taking your time to give us this feedback. We' re glad to hear that you liked the room. We have taken your concern about our heating system and we try to do our utmost to improve our service with them. Also we noted your complain about the plugs. Thank you for sharing your minds with us and letting us know about your stay. We wish you a good time and hope to welcoming you again. With our best regards from Zürich Martina Kindschi
Other trip Jan 19, 2015
Ro
GB
4.0 / 5Excellent
"Great hotel close to Zurich HB."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was close to the main train station, making it easy to find and get to from Zurich airport. It is close to lots of restaurants and bars. The room was nice, clean and comfortable.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guest Many thanks for your kind and helpful feedback. It's a pleasure to hear that you had an enjoyable stay and that you liked our rooms. We would like to welcome you again and send you all the best wishes and regards from Zürich Martina Kindschi and Hotel Rütli Team
Other trip Jan 19, 2015
A Traveler
GB
4.0 / 5Excellent
"Good hotel, good location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff were very helpful. Close to centre but quiet. Would recommend.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest We hope you had a good trip back home. We thank you for the nice feedback and for taking your time to give us one. We wish you a happy new year and send you the best regards Martina Kindschi and Hotel Rütli Team
2 night business trip Dec 21, 2014
Graeme
GB
5.0 / 5Outstanding
"Zurich short stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel in an excellent location. Lovely modern comfortable room, and lovely friendly and professional staff at reception.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Guets Many thanks for taking your time to give us your feedback. We 're happy to hear that you had an enjoyable stay in our hotel. We' re looking forward to welcoming you again in our hotel. With our best regards from Zürich Martina Kindschi
Other trip Dec 16, 2014
Kym
AU
5.0 / 5Outstanding
"Mr R G and D R Shah"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel and room
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest Many thanks for your kind feedback. We glad to hear that you enjoyed your stay in our hotel. We' re looking forward to welcoming you on your next Zürich trip again. With my best regards Martina Kindschi
1 night family trip Dec 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have been all over Europe, and this is surely the best hotel, we've stayed. The rooms were perfect size, very clean, provided us with ALL the amenities. I can not praise the staff even more. 10/10 service.Check in with Martina, was excellent, more than willing to help. Breakfast with Cathy was even better, never seen such a cheerful and dedicated with serving the guests with early breakfast. Last but not the least, check out with A. Naji was a very pleasant man. Thank you so much, and will recommend it to everyone.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Deat Guet Many many thanks for taking your time to give us this nice feedback. It's a pleasure to hear that you had a nice stay in Zürich and that you were satisfied with our service and team. We hope to welcome you again on your next Zürich trip and wish you a great time until then. With our best regards from cloudy Zürich Martina Kindschi and Hotel Rütli Team
Other trip Nov 20, 2014
australian
AU
3.0 / 5Good
"good location. basic room"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
hotel is in a great location-easy to get to from the train station-no more than a 10 minute walk. right at the heart of restaurants and pubs. very lively atmosphere in the area. hotel itself was pretty basic-not the most modern, but clean and comfortable. room had a comfortable bed and enough room to spread your things out-but not luxuriously appointed. breakfast included and it was more than enough to start off the day. very friendly staff that remembered the coffee/tea you wanted. hotel reception staff not able to organise tickets for events however. this was in a great location and if you don't care too much about the room décor and size of your shower I would recommend it. look further if you want a luxurious hotel.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Dear Kathryn Thank you very much for having had the privilege to be your host. We continuously focus on enhancing our service to fully meet customers’ requirements. Your feedback help us to check standarts and improve our service in your interest. It would be a pleasure for us to welcoming you again in our hotel. Best regards from Zurich Ramona Brand and Team Rütli
Other trip Oct 26, 2014
Kathryn
AU
4.0 / 5Excellent
"Clean rooms & fantastic location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Slightly negative is that the water pressure from hand shower is low.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Shervon Many thans for taking the time to given us some comments. Your feedback helps us to continue improve our service and standarts. It would be nice to welcoming you again in our hotel. Best wishes Ramona Brand and Team Rütli
3 night family trip Oct 19, 2014
Shervon
SG
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was our first time in Zurich.....we enjoyed every moment. Great weather,friendly people and a fantastic city to visit! The staff were incredibly helpful & we appreciated all of their assistance.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guest Thank you very much for taking your time to give us some feedback. We' re glad to hear that you had an enjoyable stay and were satisfied with our service. We' re looking forward to welcome you again and wish you all the best.. With our best regards Hotel Rütli Team
2 night trip Sep 26, 2014
A Traveler
CA
4.0 / 5Excellent
"great location - very central"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean and functional hotel. Loved the room and comfort. Fantastic breakfast. It is a bit noisy - one can hear people walking in the room above you but otherwise no complaints.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Guets Thank you very much for your lovley feedback. We' re glad to hear that you had an enojoyable stay in our hotel! We're looking forward to welcome you soon in our hotel.. With the best regards from Zürich Hotel Rütli Team
1 night business trip Sep 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, fast check in friendly staff and overall pleasant experience, also resonable price
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Balthasar Thank you for your feedback.We are glad to hear that you were satisfied with us. We hope to welcome you back soon. Best wishes Sorell Hotel Rütli
Other trip Jul 28, 2014
Balthasar
CA
5.0 / 5Outstanding
"Delighted with the Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The double room is so spacious and renovated to high standard. There are even 2 airconditioners which are great in Summer. The receptionists are very friendly. Attended by Romona and she is so helpful and friendly. She has even helped me to post an urgent letter which is very kind of her. The staff serving us at the breakfast lounge is so cheerful and chatted with most of the guest. These 2 staffs have left a good impression and an asset to the organisation. My family was delighted with our period of stay and I definitely will come back to the same hotel should I come back to Zurich again. One more thing, the breakfast choice was very good too.Thank You.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Dear Mr Pang Thank you so much for your kind and positive comments. We are very glad to hear that you had an enjoyable stay! We hope to welcome you soon. Best regards from Zürich Hotel Rütli Team
2 night family trip Jul 5, 2014
Pang Eng Ong
IE
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We thought the hotel and hotel staff were wonderful!! The hotel was close to shops and the railway station andbus station for our trips out of the city.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Jo-Ann We would like to thank you for the good comments that we were able to receive. It was a pleasure to have you as our guest and we hope that you will have the chance to visit us on a future occasion. Best wishes Hotel Rütli
4 night trip Jun 28, 2014
Jo-Ann
AU
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Small hotel not without charm. Easy walking distance to the main train station. Lots of places to eat around the hotel. Had a room facing Main Street so was noisy but I felt with it and didn't spoil my stay. Would stay here again.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Bret Thank you very much for your stay at Hotel Rütli and for sharing with us your valuable feedback. We recommend for your next stay to let us know that you like a room to the backside. Best wihes
Other trip Jun 13, 2014
Brett
AU
5.0 / 5Outstanding
"Two night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I booked this hotel from a website and was really happy with it. The amenities were clean and roomy, the staff were friendly and helpful and the hotel was in really close proximity to trains, trams and shopping areas.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Andrea Many thanks for your feedback. We are glad to hear that you were satisfied with amenities, room, staff and location. So hope you coming back to the Rütli hotel.
Other trip May 19, 2014
Andrea
AU
5.0 / 5Outstanding
"Great location friendly helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at this hotel for 2nights in April it was in the old town close to the railway station and lots of restaurants and bars. We walked everywhere from this spot including to the ferry ride on the lake.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Karen! Many thanks for taking the time to give some feedback and thank you very much for having chosen Hotel Rütli for your recent visit in Zurich. Hope to welcome you again.
Other trip May 6, 2014
Karen
AU
5.0 / 5Outstanding
"NICE PEOPLE..CLOSE TO TRAM,TRAIN."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
WOULD STAY AGAIN..VERY GOOD VALUE..
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Sam! Many thanks for taking the time to give some feedback. It was a pleasure to have you as our guest and we look forward to welcoming you back again soon.
2 night trip Apr 13, 2014
SAM
AU
5.0 / 5Outstanding
"Great Value, Good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly front desk staff, close to the train station, restaurants and bars. Can't ask for better value.
Genuine Hotels.com guest review
Response by Sorell Hotel Rütli
Hello Mr. Nav Thank you very much for your stay at Hotel Rütli and for sharing with us your valuable feedback. Hope to see you soon back.
3 night trip with friends Apr 18, 2014
Mr Nav
GB
3.0 / 5Good
"Nice hotel close to train station"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice economical hotel in Zurich. Considering the price of some hotels this does the job as a place to sleep. Breakfast is ok, with limited hot dishes. For the price you get what you paid for.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello! Many thanks for taking the time to give some feedback. We are glad to hear that you find our hotel nice and we are sorry that you were not satisfied with our breakfast. It is a cold one in buffet style and we try our best to offer a good selection.
Other trip Apr 12, 2014
Mark
AU
3.0 / 5Good
"Nice boutique hotel in the heart of old Zurich"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is at the centre of everything. As an avid walker I enjoyed the proximity to all that Zurich has to offer.
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello! Many thanks for taking the time to give some feedback.
Other trip Apr 7, 2014
A Traveler
CA
5.0 / 5Outstanding
"Close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location. 8 min walk from the main train station in Zurich no problem to pull luggage with you. Quite spot. Easy to find, friendly staff and room well appointed and very clean. Has "Family Rooms" which accommodated me and my two teenage kids. This was the selling feature for me as I found most hotels in Zurich would only allow two to a room!
Genuine Expedia guest review
Response by Sorell Hotel Rütli
Hello Steve ! We are delighted to read that you felt inspired during your time with us and we will gladly forward your positive comments to our staff. It was a pleasure to have you as our guest and we hope that you will have the chance to visit us on a future occasion. Best wishes
Other trip Mar 29, 2014
Steve
CA
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