Puerto de Luna All Suites Hotel - Puerto Vallarta

The location is great, close to the airport and close to beach, as well a shopping plaza. For the price you get tons of space, so great for families. The only thing I will complain about is that the restaurant is only open for breakfast, so you have to plan for food. My biggest complaint is about one of the workers who over charged me on my laundry […] and kept the change; and this was after I had given her a tip, very rude. Also, my phone did not work in my room, I requested another one but it never came. Other than that, the other workers were great and over all it is a great value. Read more

Genuine Hotels.com guest review

The room was hugh. There were two bathrooms all though they were in need of remodleing . A seperate bedroom. A kitchen that included an ice box sink and counter space and a large table with four chairs. The living room had two sofas a coffee table and a tv. The pool was assessable and not clutter with people. Allthough the resturant is only open untill […] 11 am. There is a real nice restruant and bar right across the street. And a shopping center with many dinning opions about a block away. The main theme here is reasonable prices in fact cheap might be a better word. Great hotel for the laid back or people who want to explor PVR Also the security and staff were wonderful. Read more

Genuine Expedia guest review

worst hotel experience so far, as I arrive with my son on a wheelchair, I find they have no elevator, they put me in a room on the 4th floor, since I arrived at over midnight I didn't complain until the morning, when I go to the front desk to ask for a room in a lower level I find myself slipping on a puddle that causes me to hit my head on the handrail, […] went to ask for another room and they still were going to put me on the 3rd level, when I told them about the puddle 3 times and they never cleaned it up, the A/C in the room didn't work, and the shower was very old, ceiling fans old and noisy, they weren't able to connect my calls, and have too many problems and questions when friends & family that were in different hotels went to visit, pick us up and/or help with son in wheelchair, they even had issues with visitors eating in their cafe, they wanted to charge me extra, simply worst experience ever! The $8 I saved for not reserving at Villa del Palmar were unworthy. Read more

Genuine Hotels.com guest review

This is a friendly Mexican hotel. The rooms are spacious and comfortable. The staff outstandingly helpful and lovely. The pool area and grounds are very nice and are kept up daily. This is not an American style resort so don't book this if you are interested in fancy first class accommodations. This is a taste of Mexico as it should be.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Expedia guest review

We enjoyed our stay. We thought the flowers and landscaping were beautiful. The pool area was very pretty and quiet. They need to update the bathroom tile in bath tub and area under the refrigerator. Need updated appliances. Air conditioning was old and noisey. Should provide a hair dryer and electric coffee pot. The all inclusive breakfast was very […] good Overall we were pleased and thought the price was reasonable. Read more

Genuine Hotels.com guest review

People were so friendly and helpful, grounds were beautiful and well maintained and the pool was never crowded and breakfast was delicious. You can't beat the weather in Puerta Vallarta . What else could we ask for!!

Genuine Expedia guest review

We read through other reviews before choosing to book our hotel stay. We assumed that many people exaggerated their negative experience. I would like to provide an honest and fair review. The front desk and housekeeping staff were extremely helpful & friendly. They were always willing to help with directions, activity ideas, etc. Breakfast was included […] at their cafe. They offered small meals like omelettes, scrambled eggs, french toast, or pancakes. All food we tried was tasty but the cafe seemed only to be open for breakfast. The pool was large & very clean. The grounds were well kept also. The rooms are very authentic Mexican. I personally liked the idea of staying in a place like this rather than the Sheraton or something American-ish. We had a kitchenette and would highly recommend for buying groceries & keeping leftovers. There is a market/strip mall two blocks away where we made several trips. The one major complaint and the reason we cannot recommend the hotel: the beds. When people said they were hard, it was not an understatement. We slept on the futons in the living area because the bed was hard like I've never experienced. Since the whole purpose of a hotel is to facilitate sleeping, we cannot recommend this hotel. This hotel that is not on the beach. If you are looking for a beachfront stay, this is not the place. Although, we walked across the street and had access to the beach (and pools at the more expensive resorts) so this didn't bother us much. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel is a quaint facility with a definite Mexican flair. At check-in, everything appeared clean, but the next morning we were visited by a very large cockroach. Twice during our 2-day stay the hot water ran out in the middle of a shower. There were chips in the bathtub tiles. The air conditioner mounting was loose, resulting in a vibratory noise. […] There were also chips in the bottom of the swimming pool and the pool chairs were too few, rusty, and not comfortable. No hair dryer in the bathroom. Bath towels were thin, there were no facecloths, and only one hand towel per room. The location is great in terms of easy bus access to the Malecon and the downtown area. It is also not too far from the airport. The included breakfast was typical Mexican breakfast fare, but you could get a similar breakfast downtown in a nicer setting for less than $5. I would definitely not stay there again. Read more

Genuine Hotels.com guest review

breakfast in the hotel was very good

Genuine Expedia guest review

Good area, the hotel was ok friendly people, familly oriented, good experience...

Genuine Hotels.com guest review

This was a cute place but don't expect too much from this hotel. If you just want an acceptable room with the basics and want to save money then this place is decent. The room was large as was the bathroom with lots of shelf space. Our TV did not work but I didn't go to Vallarta to watch TV so it wasn't a big deal. The bed was a bit hard for my taste. […] The hotel had free breakfast which wasn't too bad (omelets, chilaquiles, pancakes - with toast and coffee, OJ etc) . The AC worked well, it was loud but it drowned out the outside sound so I didn't mind. The pool was a nice size and you have to cross the street to get to the beach. There are is a medium-sized shopping mall (CARACOL) about 2 blocks away with a grocery store, pharmacy, money exchange, clothing stores, food court, and a couple internet cafes (about 3 dollars for an hour). The buses to the downtown "centro" run frequently and the lady at the desk told us which buses would take us there for about 50 cents per person. Local calls can be made at the front desk for 50 cents a minutes or international calls for 1 dollar a minute. Read more

Genuine Expedia guest review

A cute and authentic looking hotel, the Puerto De Luna will throw you for a loop if you are accustomed to the creature comforts of chain hotels. The rooms are housed in groups in individual houses surrounding a surprisingly warm pool and cabana area. This is a very basic, but cozy, family friendly hotel. If there was any partying going on, it was on […] mute. The staff is helpful and friendly, and the maid service is fantastic. I've never seen maid staff literally put away EVERYTHING. It was like coming home to a brand new room everynight. The room we were in was very spacious, and the bathroom was large too. You even have little roomates! The house geckos come and go as they please, but don't hurt them. They are only eating the bugs you don't want to meet. The only complaint was that the air conditioner leaked a great deal of water. Things to keep in mind: -There are no elevators here. If you have difficulty getting up the stairs, request a lower room, but the odds are that you will still have to go up half a flight. -The A/C is not what you expect if you're used to ice cold rooms -The Wi-fi area is only in the main lobby, but it seemed that they were open 24 hours -If you want to use a laptop, there are no 3 pronged outlets in the rooms. Either bring an adapter (it's the same voltage as US and Canada) or sit in the lobby -If you want to get to the beach, you have to walk across the street. All and all a reasonable hotel. Not fancy, but not a complete dive. Would stay again. Read more

Genuine Expedia guest review

Hotel was not the best but if you are looking for a decent place to stay, this is it. Very quiet, clean rooms, friendly people. The Hotel is dated (1950's or 1960's era) and the pool could use a remodeling as I cut my foot on a peice of lose tile! There is no elevator so I'd be sure to ask for the 1st or 2nd floor. if you are only there for a few days, […] this is an ok place for the money and very easy to get to the downtown area Read more

Genuine Hotels.com guest review

Very clean and friendly!

Genuine Hotels.com guest review

traditional hotel, no internet in the rooms so my magic jack would not work so a 21 min call to Canada cost $70, I also confirmed that it was pet friendly and the booking agent said there is no charge for the small dog however they tried to tell me it was an extra $25 PER night for the dog! Staff was nice and sorted it out ( they said not to worry about […] it but that was normal extra pricing!) it was obviously a communication error but make sure you ask specific questions or you might have a few surprises. GREAT Hotel for the price, and you can also go across the road and hang out at a 5 star for the day just pay for your own drinks. Puerto De Luna is nice,clean, with pool and garden area close to everything just a bus ride away or a 50 peso cab ride, casino is 5 min away so it was a nice treat for me. I will stay there again Read more

Genuine Hotels.com guest review

The hotel is getting old but they do a good job of keeping up appearances. The stairs may be a problem for older people or handicapped. There is no elevator. The pool looked very inviting and felt warm. Lots of chairs to laz away the day.

Genuine Expedia guest review

We spent 12 days here in Mar. & had stayed there 12 years ago. Although their was some "wear and tear" on the outside of the building, there were also great improvements i.e. the little restaurant, the convenience store". Grounds and rooms are immaculate. We occupied a junior suite and were amazaed at the amt. of room we had in this suite. We had a […] full breakfast included in the amazingly low cost of the suite. We were right across from the beach, although we both love to lay around the pool, rather than deal with the bartering on the beach anyway. It is gated, so security was never an issue. The staff in the hotel lobby, especially Ruthie and Ulysses went out of their way to make sure we had everything we needed to make our stay in PV a memorable one. The staff in the cafe were so friendly and efficient. Suite was very spacious with large dining room/kitchenette, 2 full baths, always fresh flowers in our room. We know from past experience, that Puerto Vallarta is NOT a place to do all inclusive, as it has restaurants and history downtown that is second to none. The bus service is right in front of the hotel (10 min. to the Malecon) and for $.65 Cdn. we loved to ride the local bus (bus leaves every min. it seemeed) to dine downtown at a different restaurant each night. If you want a luxurious suite, downfilled duvets and all the other frills, this is not for you. If you want an absolute authentic Mexican experience, great staff and location visit Puerto de Luna. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

es una lastima el estado de abandono que tiene el hotel, parece que estuviera abonadonado. las habitaciones estan en muy mal estado. el hotel en general no es malo pero las habitaciones estan en pesimo estado.. de ninguna manera es un 3 estrellas... no debiera ser mas de 1 estrella, esta mal catalogado

Genuine Hotels.com guest review

El precio es muy accesible , solo lo necesitamos por un dia. Su desayuno no nos agrado

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

regresaremos por dos meses notificamos del los precios mensuales

Genuine Expedia guest review

A gusto, la alberca amplia, las habitaciones muy amplias, el staff siempre agradable y amable, el bufet del desayuno abundante y de buen sazon, la playa a una cuadra y muy bella y limpia, el hotel es sencillo pero acogedor y de muy buen precio, mis hijos se divirtieron muchisimo, en la zona hotelera y a 10 minutos del centro de Puerto Vallarta, lejos […] del ruido y del bullicio, definitivamente regresamos. Read more

Genuine Hotels.com guest review

Muy buen trato del personal. Todo muy bien, sólo el colchón un poco usado

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

- El servicio en el restaurant no es muy bueno si hay mucha gente en el momento ya que puede uno llegar primero pero ser el ultimo en ser atendido. - Los que dan el servicio deciden a quien si y a quien no darles un buen servicio como el suministro de pan, por alguna razon a nosotros un dia no nos lo dieron sin razon justificable aparente cuando al […] mismo tiempo pasaban con canastas de pan a otras mesas, tampoco ofrecen dar una segunda taza de cafe o bebida en el desayuno incluido. - La comida si es buena, pero pues con el mal servicio pues uno puede preferir desayunar fuera. - La cama es muy brincolina, alguna de las lamparas de la habitacion no servia. Y habia hormigas en uno de los baños. - El servicio del botones y la atención de la persona de la limpieza fue excelente. - Es agradable el cuarto en general y la vista dentro del hotel. Read more

Genuine Hotels.com guest review