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  • Hilton Garden Inn Tri-Cities/Kennewick
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All hotels in Kennewick, Washington, United States
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1 room,  2 adults 
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Hilton Garden Inn Tri-Cities/Kennewick - Kennewick

46.217963, -119.218723
3 stars
701 North Young Street, Kennewick, WA, 99336 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $93
available on 05/26/13
Price Match Guarantee
4.2 81 5

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    Hilton Garden Inn Tri-Cities/Kennewick
    View Hilton Garden Inn Tri-Cities/Kennewick on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Hilton Garden Inn Tri-Cities/Kennewick

    • Three Rivers Convention Center Hotels - Kennewick 200 yards
    • Toyota Center Hotels - Kennewick 350 yards
    • Columbia Center Mall Hotels - Kennewick 1200 yards
    • 360 Cellars Estate Hotels - Kennewick 2.2 miles
    • Badger Mountain Vineyard Hotels - Kennewick 3.3 miles
    • All landmarks in Kennewick

    Nearest hotels to Hilton Garden Inn Tri-Cities/Kennewick

    • Red Lion Inn & Suites- Kennewick
      2.5 stars
      240 yards from Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    • Red Lion Hotel Columbia Center Kennewick
      3.0 stars
      660 yards from Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    • Fairfield Inn By Marriott Kennewick
      2.0 stars
      810 yards from Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    • Comfort Inn Kennewick
      2.0 stars
      850 yards from Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    • Holiday Inn Express & Suites Richland
      2.5 stars
      1.1 miles from Hilton Garden Inn Tri-Cities/Kennewick - Kennewick

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    • Bali Hi Motel
      2.0 stars
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      "Okay For The Price" Reviewed by a Hotels.com guest on Oct 1, 2012

      The Motel has seen better days. The pool was being emptied and (hopefully) repaired while we were there. There didn't appear to be any ice available. The bed wasn't the most comfy. However, the room was clean and everything (lights, A/C, TV, plumbing, etc.) worked okay and it was quiet at night. I would not recommend this to anyone looking for plush accommodations, but I would recommend it for anyone seeking economical accommodations.

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      it was awesome!

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      "Closest to Family Reunion" Reviewed by a Hotels.com guest on Aug 7, 2012

      It was fine, execept we didn't get enough bath towels, and we didn't get any hand or wash cloths. TV no remote or we couldn't find it. Coffee was good. The clerks were friendly.

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    Overview of Hilton Garden Inn Tri-Cities/Kennewick - Kennewick

    Location.
    Hilton Garden Inn Tri-Cities/Kennewick is close to Three Rivers Convention Center, Toyota Center, and Columbia Center Mall. Additional area attractions include Badger Mountain Vineyard and Columbia Point Golf Course.

    Hotel Features.
    Hilton Garden Inn Tri-Cities/Kennewick has an indoor pool, a health club, and a spa tub. Complimentary wireless Internet access is available in public areas. This 3-star hotel features business amenities including a business center, small meeting rooms, and a meeting/conference room. This business-friendly hotel offers a restaurant and a bar/lounge. The staff can provide wedding services, event catering, and business services. Additional amenities include gift shops/newsstands, a grocery/convenience store, and laundry facilities. Onsite parking is complimentary. This is a smoke-free property.

    Guestrooms.
    Rooms have desert views. The 120 air-conditioned guestrooms at Hilton Garden Inn Tri-Cities/Kennewick include safes and complimentary newspapers. Guests can use the in-room complimentary wireless and wired high-speed Internet access. Televisions are equipped with premium cable channels, complimentary TV Internet access, and pay movies. All accommodations provide desks, ergonomic chairs, and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. In-room microwaves, refrigerators, and coffee/tea makers are provided. Additional amenities include irons/ironing boards and windows that open. In addition, amenities available on request include a turndown service and wake-up calls. Housekeeping is offered daily.

    Image of Hilton Garden Inn Tri-Cities/Kennewick, Kennewick
    4.2 out of 5 Excellent (81 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The staff were all very professional and courteous. We will stay again when the occasion provides. Walking distance from the Toyota center. by Paul  from Pendleton on 04/23/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $93
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard King

    Standard 2 Queens

    Two Queen Beds, Accessible

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Pets not allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Minimum check-in age is: 21

    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Fireplace in lobby
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Patio
    • Picnic area
    • Restaurant
    • Shopping on site
    • Smoke-free property
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Bar/lounge
      • Elevator/lift
      • Free guest parking during stay
      • Free Wi-Fi
      • Grocery/convenience store
      • Luggage storage
      • Meeting facilities size (feet) - 1700
      • Meeting facilities size (meters) - 158
      • Number of floors - 3
      • Number of meeting/conference rooms - 3
      • One meeting/conference room
      • Total number of rooms - 120
      • Year Built 2004
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Desk
    • Electronic/magnetic keys
    • Ergonomic chair
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Complimentary toiletries
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Desert view
      • Direct-dial phone
      • Free local calls
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • HBO
      • Microwave
      • Multi-line phone
      • Pay movies
      • Premium TV channels
      • Private bathroom
      • Refrigerator
      • Shower/tub combination
      • Turndown service (on request)
      • TV Internet access (complimentary)
      • Voice mail
      • Wake-up calls
    • Services
    • Express check-out
    • Free parking
    • Health club
    • Laundry facilities
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Self parking
    • Spa tub
    • Use of nearby fitness center (discount)
    • Wedding services
    • View more services
      • Breakfast available (surcharge)
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Express check-in
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Great American Grill - This restaurant serves breakfast only.
    Room service (during limited hours) is available.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a health club.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics nearby
    • Basketball nearby
    • Bicycle rentals nearby
    • Boat launch nearby
    • Dock nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Hiking/biking trails nearby
    • Ice skating nearby
    • Kayaking nearby
    • Motor boating nearby
    • Mountain biking nearby
    • Personal motorized watercraft on site
    • Pilates classes/instruction nearby
    • Playground nearby
    • Rafting nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Swimming nearby
    • Tennis nearby
    • Water skiing nearby
    • Yoga classes/instruction nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 10.95 per person (approximately)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Kennewick, Washington, United States
      of
    46.217963, -119.218723
    Hotel coordinates:

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    Area map

    A short guide to Kennewick

    Kennewick is set on the Columbia River and is the most populous of the Tri-Cities in southwestern Washington state. The city is the area's retail hub, and numerous wineries dot the surrounding hills. Recreational opportunities abound along the riverfront, like bike trails, parks, and marinas. The city claims to be the Slurpee capital of the world, based on sales figures of the icy beverage.

    see all hotels in Kennewick

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Three Rivers Convention Center - 200 yards
    • Toyota Center - 300 yards

    0.50 - 1.0 mi

    • Columbia Center Mall - 1200 yards

    1.0 - 3.0 mi

    • 360 Cellars Estate - 2.2 miles

    3.0+ mi

    • Badger Mountain Vineyard - 3.2 miles
    • Columbia Point Golf Course - 3.7 miles
    • Bookwalter Winery - 4.6 miles
    • Barnard Griffin Winery - 4.6 miles
    • Tagaris Winery - 4.6 miles
    • Kennewick - 4.8 miles
    • Pasco Tri-Cities Airport (PSC) - 5.7 miles
    • Richland Airport (RLD) - 7.2 miles
    • Herminston Municipal Airport (HES) - 27 miles
    • Pendleton Eastern Oregon Regional Airport (PDT) - 41 miles
    • Walla Walla Regional Airport (ALW) - 46 miles
    All hotels in Kennewick, Washington, United States
    Reviews
    • All (81)
    • Business (10)
    • Romance (0)
    • Family (9)
    • Friends (6)
    • Other (56)
    4.2 / 5
    Excellent

    Score breakdown (from 81 reviews)

    • 5.0
      (42)
    • 4.0
      (24)
    • 3.0
      (8)
    • 2.0
      (6)
    • 1.0
      (1)

    Average rating for:

    • Cleanliness
      4.4
    • Service
      4.4
    • Comfort
      4.1
    • Condition
      4.3

    Reviews: Overall

    • <Previous
    • Page 1 of 2
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    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The staff were all very professional and courteous. We will stay again when the occasion provides. Walking distance from the Toyota center.
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2013
    Paul
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    2.0 / 5
    Fair
    "Too much money"

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    We travel for our business every week. We stay in alot of hotels including Vegas, Redondo Beach, Santa Monica, Boise, Utah, etc., they are 3 and 4 star hotels and for less money than this one. This hotel is as bad as a 1 to 2 star hotel. The bed was uncomfortable, the carpet and bedding was dirty and old. Walls were dirty and dingy. Bathroom was filthy. […] The breakfast was bad. We only stayed there because it was where a meeting with a customer and their staff was scheduled. We will not stay their again. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Business Travelers
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Nice place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel. The staff was friendly. We enjoyed the pool area. Was very impressed.
    Genuine Expedia guest review
    Other trip
    Dec 14, 2012
    Summer
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "Central location to Shopping & Sports Arena"

    • Cleanliness
      1.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      1.0
    The place was great as far as service and location are concerned. The room carpet was dirty and the room smelled of B.O. The rest of the hotel was really nice.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Gene
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Great Staff. Very friendly and helpful."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I enjoyed my stay. I will go cack soon.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Would stay again"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    We were there over the weekend, the room was very nice, only complaint was the fan in the bathroom didn't work so a long shower turned the bathroom into a sauna. The walls also seem to be paper thin, we heard every word of the people in the rm next door. Staff is extremely friendly and the breakfast is also good. We would stay there again
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I apologize for the weak bathroom fans and have passed this onto our maintenance staff. If you are traveling back to Kennewick please keep the Hilton Garden Inn/Kennewick in mind. Regards,
    Trip with friends
    Sep 25, 2012
    kiki
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Hilton Stay"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I'm very picky and particular about my hotels and hotel rooms and I have to say that the Hilton is one of my favorites. Customer service was kind and curtious. Lobby very comfortable and clean along with the rooms themselves. Towels so plush and soft along with the beds and pillows. Convenience of the restaurant is always a plus along with the the location […] of the hotel. Walking distance to shopping and dining. I would definitely recommend this hotel and will continue to come back. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick It is great to hear you will continue to come back to the Hilton Garden Inn/Kennewick. Hope your travels are safe,
    Other trip
    Sep 24, 2012
    Kimberly
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "It was good."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stayed here with my family, great for kids, clean, good service. Close to lots of food and shopping.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I am happy to hear your family enjoyed their stay at the Hilton Garden Inn/Kennewick. We look forward to seeing you again. Safe Travels,
    Other trip
    Sep 5, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Hotel with Great Value"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel just off the main road so the noise level is at a minimum. Plenty of parking even on a busy weekend evening. Walking distance to the Toyota Center and near a lot of retail establishments, including Columbia Mall. Hotel is fairly new and everything is in great condition.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for commenting on your stay at the Hilton Garden Inn/Kennewick. Our location allows our guests the opportunity to enjoy fine dining, great entertainment, and fabulous shopping all within walking distance. Regards,
    Other trip
    Sep 4, 2012
    Wes
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Great value, no riffraff."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Love this hotel. Now the restaurant is turning out great food.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay. It is great that you are enjoying the food in our restaurant. Keep an eye out as in the next few months we are going to be adding new menu items for Dinner and Room Service. Soon you again soon,
    Other trip
    Sep 3, 2012
    Steve
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very satisfied , the parking lot was very ,much 100 % occupied , buy that is a small inconvnience , ovrall we are coming back !l zolessi
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay. I apologize for the full parking lot and am glad that this will not keep you from returning to the hotel.
    6 night family trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Great Place To Stay! Nice Workout Room!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Friendly people working there and very professional in appearance and demeanor. They had cookies, cold water and coffee available in a central location in the lobby. Room was very clean, as was the rest of the hotel. One of the best workout rooms I have seen in a while. It had free weights, a bike and I think 2 ellipticals. It also had towels and water […] as well as a TV. The pool is a little small, but the hotel is still very nice. The room was also very spacious and the air conditioning worked well. Read more
    Genuine Hotels.com guest review
    1 night family trip in Jul 2012
    Cher
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Very Nice Place to Stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    We had a wonderful 2 nite stay. Rooms were very clean and whole hotel was immaculate. Only downfall is breakfast costs $10 per person...
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for commenting on your stay at the Hilton Garden Inn Kennewick, WA. We hope to see you again in the near future.
    Other trip
    Jun 25, 2012
    JB
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was very convenient for our purpose. We especially enjoyed the 24 hour complimentary beverages in the lobby because we kept odd hours. The two male front desk clerks were always very helpful and pleasant.
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Great Hotel in Tri-Cities"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very accomodating and could tell they are customer focused - personal notes and letter in the room addressed to us.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your stay at the Hilton Garden Inn Kennewick, WA.
    Other trip
    May 21, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Very happy customer."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff was very friendly and quick to respond. We would definately stay there again.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn Kennewick, WA. We look forward to providing you a great stay the next time you are in our area. Thank you and happy traveling,
    Other trip
    May 15, 2012
    Peter
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Perfect getaway"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We went for the weekend for a get away. It was our anniversary. The hotel is right across the parking lot from the Toyota Center, less than a mile from the mall. Dining options everywhere. The hotel itself was great. The pool was warm, the hot tub was hot! (My wife hates cool pools and warm "hot tubs.") The fitness center had well kept, newer equipment. […] Friendly staff, including house keeping and groundskeepers. Loved it. We will most likely return. Read more
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I am pleased to hear your weekend get away was pleasant and enjoyable. I will make sure to pass on your kind comments to all the staff. Thank you for taking the time to comment on your stay,
    Other trip
    May 15, 2012
    Chris & Holly
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "Nice Place"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    A bit overpriced for the quality. Have experienced same quality for less money.
    Genuine Expedia guest review
    Other trip
    May 7, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Breakfast"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was disappointed that there was not a free breakfast. I was not expecting anything elaborate, but a choice of juices, cereals, and fruits along with milk would have been nice. I went downstairs for breakfast without my purse and had to go back up to room for money.
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2012
    Maree
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    2.0 / 5
    Fair
    "Would not recommend to family and friends"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    We reserved two rooms on our way to the Oregon Coast. Refrigerator in one room contained eggs and vegetables from another guest, lending concern about how much attention to detail housekeeping had given the rooms. In the morning, while still packing and NOT yet checked out, housekeeping knocked on the doors, looked in the rooms, then promptly THREW […] linens on the beds to replace those we had used, in preparation for the next guest. We felt rushed and unwelcome even though we had another hour and a half before check out. The breakfast buffet, though served in the lobby, similar to other lower priced hotel chains, is not included in the room price and runs $10 per adult, $6 per child. There are signs on the wall, but it is not clearly indicated that the breakfast is in addition to the room charge. Having worked the night before, I sent my family down for what I thought was an "included' breakfast, only to have them arrive back after eating advising me that the waitress wanted to know if we wanted to charge the meals to the room. When I went down to inquire, I told the waitress to charge it to the room, as I had left credit card information with the front desk for "incidentals" per their request. The waitress asked me how I had paid for my room, told me she would take care of it, then charged the meal to my friend who had to pay cash. I did get a refund for the rooms, when I complained, and the woman at the front desk seemed genuinely upset. Will not stay again. Read more
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick As we do not believe in excuse at our hotel either hearing them or giving them I will offer my deepest apologies for the lack of service you received at the Hilton Garden Inn Kennewick. I can tell you that this situation was brought to the attention of every department at the hotel and used as a training tool in striving to provide our guest with perfect guest service. We as a hotel always learn from our mistakes and with that I welcome you to try our hotel again to see that this was a one time occurrence. Thank you for time in commenting on your stay,
    Other trip
    Apr 7, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Great place, great price."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I were taking a much needed get away for relaxation and shopping and we picked the right place! The beds were comfortable, the pool was nice and the location was fabulous! I would recommend this place to anyone.
    Genuine Hotels.com guest review
    2 night trip in Mar 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Hotel Stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This was a very nice hotel everyone was very nice,and it was in the right place for what we needed. We will stay here again.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "Not up to Hilton's reputation"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The carpeted areas of the hotel were really dirty even in the elevators. Rather surprising. The parking lot was crammed with vehicles from the hockey game. They were driving over concrete barriers to leave just before 10p. No place for registered guests to park in the hotel's parking lot. Need a rent a cop during these events. It was impossible to regulate […] the room's temp.s with the vents blowing straight into the room. Unable to adjust the vent slats. It was either to hot or to cold. The hotel registration people were excellent. Greeted guests with a smile. Read more
    Genuine Expedia guest review
    Other trip
    Mar 19, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      1.0
    The room smelled like mildew when we walked in the door. I finally had to have them change us to another room. It still had a damp smell but not as bad.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for commenting on your recent stay at the Hilton Garden Inn Kennewick, Wa. I have passed on your concerns with the smell of the guest rooms to our housekeeping manager and I can assure you she will find the cause and fix it immediately. I believe this is a minor bump in our level of customer service and I welcome you to give us a second chance to see that we have fixed this concern. Thank you for your time,
    2 night trip in Mar 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Very Comfortable!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was my first time staying here and it was wonderful. The hotel staff was superb and the room very comfortable. I was traveling for business and the location is very central. I look forward to staying again in the future.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for your comments on your recent stay at the Hilton Garden Inn Kennewick. I will pass on your compliments to the staff and we look forward to your next stay with us.
    1 night trip in Feb 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Snowy weekend getaway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was clean and the staff friendly. It had a fitness room but one of the treadmills was out of order but there were no other persons using the equipment so it did not affect us negatively. It had snowed and the parking lot was covered with snow and that could have been a little better. Overall we had a good experience.
    Genuine Expedia guest review
    Other trip
    Jan 22, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Hilton - Kennewick"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Walls and ceilings are a little thin. Could hear surrounding rooms pretty clearly. Had a room service dinner which was very good. The staff was very nice, very courteous.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick It is great to hear guest comments so thank you for taking the time to comment on your stay. I will pass on your comments to the kitchen and the rest of the staff. Thank you for your stay,
    1 night trip in Jan 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Would stay again!!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The staff was very friendly and our room was nice and comfortable. The hot tub and pool were great to relax in after shopping at the nearby mall. Great stay!!!
    Genuine Expedia guest review
    Other trip
    Jan 16, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Hilton Garden Kennewick - great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Stay at the Hilton Gardens for New Year's Eve so we didn't have to drive after celebrating with my in-laws. Staff were outstanding and overall hotel was fine. Location is quiet and away from traffic, but within walking distance of the mall and restaurants. Price was great. Only issue was with the shower in our room. The curtain was too short so a lot […] of water got onto the floor and it needed re-caulking. Not a major issue, but there it was. Would definitely stay there again - in fact I'm sure that we will. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn Kennewick, WA. I have passed on your comments about the shower curtains and caulking needed repaired to our Executive Housekeeper and Chief Engineer. We are in the process of replacing the shower curtains in all the guest rooms for these issues. We greatly appreciate your comments and look forward to providing you with outstanding service on your future stays. Thank you again for your time
    1 night trip in Dec 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    4.0 / 5
    Excellent
    "Well, it WAS New Year's Eve..."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The ONLY thing that was annoying was that walls seemed awful thin...the kids running up and down the hall sounded like they were in our room, the inebriated couple next to us, well...you could hear every throw up session and sobbing session they had! Other than that, it's a great place to stay!
    Genuine Expedia guest review
    Other trip
    Jan 2, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    2.0 / 5
    Fair
    "Very Noisy"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    My husband and I went there to have a much needed quiet night alone, with no babies. As we were lying in bed watching movies we hear a baby start crying, almost so loud as if it was in our room. Then when that stopped, we started hearing the people above us. there must not have any sound proofing at all. We were in a king room, so you can change the […] softness of your bed. But ours must have been broken beause no matter which way we turned it, it felt the same. The room was clean and all the employees were very nice. But that is not enough for me to stay here again. If this had been my first time staying in a Hilton I would never stay in one again. So, I'm not done with Hiltons just this one. Read more
    Genuine Expedia guest review
    Other trip
    Jan 2, 2012
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Conveniently Located hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We almost always stay here. It is always clean with personable employees. It was nice and quiet with comfy beds and bedding.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick It is great to hear that you enjoy your stays at the Hilton Garden Inn Kennewick, WA. We look forward to your future stays and comments.
    3 night family trip in Dec 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    1.0 / 5
    Poor
    "Excess Room Noise"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    I was in Room 256 rigth above a very Noisy Mechanical Room. I called the front desk to complain and they laughed because they knew this was a problem and has been a long time problem. They offered my ear plugs but could not give me another room because they were sold out. I was very made that they gave me a room with a known problem and that they laughed. […] The manage said they have even tried to take the room out of service but Hilton would not let them. I only slept for 1 hour that night because of the load noise. I would never go back there again. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your experience at the Hilton Garden Inn Kennewick. Every comment we receive, positive and negative help us grow as a company. It is with those comments we receive that we can build our guest service and customer satisfaction to the very best possible. That being said, I appreciate the fact that you took time out of your busy day to inform me of your negative experience here. I use all comments to train the desk agents on the best ways to handle situations. I do apologize your experience was not enjoyable and will work with each desk agent to ensure they are handling guest comments with understanding and compassion.
    1 night business trip in Dec 2011
    Dan M
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "Nice but lacking a few things"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    I stay in hotels all the time for work. For the price of this hotel, I would say that the service and accomodations were not worth it. The hotel by no means was in bad condition, it was very clean, but they were doing construction on the first floor- which made it noisy during the day, and hard to manuver. I could not find the ice machine for the life […] of me- and no one was around to be able to help locate it. One of the staff members was very knowledable ( I think it might have been the owner), but the other gals working at the front desk were very timid and unsure about all the questions I was asking. I would not stay here again, solely because I think I could get better service and amenities for the price point. OH- and the tv's were terrible. I personally do not own a nice tv, but again, for the price- they are old tv's and the reception/pixelation was awful- it kept cutting out as I was trying to watch the CMA's! Read more
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn/Kennewick. We appreciate both positive and negative comments from our guests, as your comments help us in working towards providing all our guests with excellent service. I will meet with all front desk agents to confirm the importance of trying to meet all guest requests. I apologize for the construction during your stay. Our fitness center equipment was being installed along with new 37" Flat Panel Televisions in all our guest rooms. I feel that this was an unfortunate situation and I believe in the future we can provide you with the outstanding service you come to expect from the Hilton Garden Inn brand of hotels.
    Business trip
    Nov 14, 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Overall good place to stay"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    property is still pretty new nice and professional service at the front desk great selection of breakfast buffet with good wait service one thing- our room smelled a little BO like odor...
    Genuine Expedia guest review
    Other trip
    Oct 25, 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "Hilton Gardens Kennewick- You might go hungy"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    If you plan on eating breakfast after you wake up plan on paying for it we ended up paying 5.00 each for a continental breakfast that included your basic stale pastries juice and boxed cereal.You could have had some bacon and eggs and that would cost 10.95 per person.if you are coming to Tri-cities I would suggest looking at other hotel there are are […] quite a bit within 5 min of this hotel . Please note the reason for our stay was to have an overnight swim party with the kids and we would have been better off staying at the Holiday Inn or Quality Inn. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn Kennewick. I will personally speak with Executive Chef about your concerns with the stale items for breakfast and will make sure this is addressed immediately. Every comment we receive, positive and negative help us grow as a company.
    1 night family trip in Oct 2011
    Tom R
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "One of the best in the Tri-Cities"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As a frequent traveler to the area many of the hotels are very worn and dated. THIS IS NOT THAT HOTEL. Clean rooms, comfortable beds, and a nice staff make this my first choice for Kennewick and the Tri-Cities area. I wouldnt stay anywhere else!
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I wanted to thank you for your recent feedback from your last stay here at the Hilton Garden Inn/Kennewick Wa. Every comment we receive, positive and negative help us grow as a company. I will make sure all our staff has the opportunity to read your comments. Thank you for taking time out of your day to comment on our hotel
    Business trip
    Oct 10, 2011
    Eric G
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    3.0 / 5
    Good
    "SO-SO"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    While I commend management for not allowing animals on the premises, we did note several problems. First, the lighting in the rooms is not good and the furniture is rather cheesy. Obsolete analog televisions didn't help, either. Further, the curtains on the window and in the shower are quite awkward. The suites to the rear of the ground floor made us […] edgy due to their apparent accessibility from the outside. The keyboards in the Business Center could use some air dusting. We were also taken aback by the rather aloof, albeit dainty young ladies at the front desk The place needs a bellboy: Nobody offered to push our cart carrying six suitcases even though we're seniors. A bench with an ashtray near the entrance would be nice. We did enjoy the full-service breakfast and the lounge. Bottom line: Conrad Hilton should spank the staff. Read more
    Genuine Expedia guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I wanted to thank you for your recent feedback from your last stay here at the Hilton Garden Inn/Kennewick Wa. Every comment we receive, positive and negative help us grow as a company. It is with those comments we receive that we can build our guest service and customer satisfaction to the very best possible. I will share your comments with all our staff members and make sure we are improving our level of service for all our guests.
    Other trip
    Oct 7, 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "hgarden inn kennewick"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Very friendly and helpful staff. They were a five. That is the overall is a five.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick I wanted to thank you for your recent feedback from your last stay here at the Hilton Garden Inn/Kennewick Wa. Our goal is to make your stay with us as comfortable as possible and our employees are dedicated in providing you with the highest level of customer service.
    1 night trip in Oct 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Best hotel stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was the best stay in a hotel I've had in years. I highly recommend this hotel to anyone. All staff go out of their way to accommodate & make your stay comfortable. It's also in the best location for shopping. I just wish I would of brought my swim suit to take advantage of the indoor pool. I normally only write a review if Ive had a bad experience […] to warn others, but I wanted to go out of my way to point out what great service this place gave. Great price for a king bed & luxurious room! Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "HILTON GARDEN INN-KENNEWICK"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We arrived 2 hours before check-in, and were allowed to access our room w/out a problem. The room was clean, the bed was comfortable. Hotel was located close to shopping and theaters. My only complaint about my experience would be the in room air conditioner was loud enough to wake me when it turned on multiple times through the night.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for commenting on your stay at the Hilton Garden Inn/Kennewick. Our staff is committed to exceeding guest expectations for hotel stays and they enjoy hearing back from our guests.
    1 night family trip in Sep 2011
    A Traveller
    US

    Hilton Garden Inn Tri-Cities/Kennewick - Kennewick
    5.0 / 5
    Outstanding
    "Excellent Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very clean, very friendly, helpful staff. We did not eat there so I don't know how the food is. Very comfortable.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Tri-Cities/Kennewick Thank you for taking the time to comment of your recent stay at the Hilton Garden Inn/Kennewick. I would like to recommend you try our daily soup or dinner special made fresh by our experienced cooking staff the next time you are traveling to Tri-Cities.
    1 night family trip in Sep 2011
    Lesley H
    US
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