Overall great hotel and serviceGenuine Hotels.com guest review
I stayed here for 4 nights and the staff was wonderful. Everyone was nice and wanted to know what they could do for me.Genuine Expedia guest review
"Close to Busch Stadium"
Don't expect great views, but the staff was great and the room was comfy.Genuine Expedia guest review
"Will stay again!"
This is a great hotel! I will stay again!Genuine Hotels.com guest review
"when arrived tge room was not ready, poor service"
I would like a refund. The room was not ready for 45 minutes at 5pm. This is not how you treat customers.Genuine Hotels.com guest review
My family was in St. Louis to visit my husband's extended family and to show our children the city in which he grew up. The hotel was fine but the surrounding area appeared new yet deserted? There was a great deal of road construction going and most of the people we saw seemed to be either commuters or business people. Having driven around St. Louis […] county, I will definitely avoid the downtown area and stay in one of the connecting cities where there seems to be more people and activities. Read moreGenuine Expedia guest review
"Lack of shuttle service."
I think that the hotel should offer shuttle service to sporting events.Genuine Hotels.com guest review
"The hotel was close to the stadium."
The room was very hot. Other than that, our stay was very nice. We wanted to be close to the stadium and we were.Genuine Expedia guest review
"One Night Stand"
We drove in from Branson to stay one night and go to a Cardinals' game at the "new Busch." Location was great for our need (not even a half mile walk I'd guess). Room was okay, but kind of small if staying multiple nights. There was only decaf packets by the in-room coffee pot, but when I went downstairs and told a manager, he gave me two cups of Starbucks […] gratis. Read moreGenuine Expedia guest review
The only negative fact about my stay would be the size of the room. However, you are only there long enough to sleep so it a very small negative in the vastness of the Hilton and the great city of St Louis. The staff are extremely pleasant and helpfully. The valet service is exemplary! My Avalanche is a very large truck and they took very good care […] of it. The staff was not aware that I am a native of St Louis. Upon delivery of my truck, would inquire my destination. They readily gave quick and easy tips to my destination, which were correct and greatly appreciated. The bartender makes fabulous margaritas! I cannot imagine ever spending time in St Louis without staying at the Hilton at The Arch! Read moreGenuine Hotels.com guest review
"Close to everything around downtown and sports."
Parking across street, staff very professional and helpful. Room clean, very comfortable. No problems getting to things we wanted to do. Everything I had hoped for.Genuine Expedia guest review
When our other reservation fell through downtown, I found this gem for cheaper and only 2 blocks away. Very clean rooms, great service, nice amenities and friendly help make this place a must stay. We will be coming back soon!Genuine Hotels.com guest review
Very pricy plus the room never would cool down making sleeping difficultGenuine Hotels.com guest review
"Think twice please"
I was so disappointed with this hotel!!! Its a Hilton for goodness sake. Didn't think I could go wrong. Boy was I wrong. Rude staff and when I complained all I got was the password for the WI-FI so I could have it for free. Big flipping deal. I stayed here for one reason only. Being safe about driving home after a long day. Bed was awful. Room was HOT. […] I complained about that as well and all I got was "OH" Really??? Never again here. Read moreGenuine Hotels.com guest review
I had a great experience with my stay at the hotel. Staff provided Excellent customer service !!! Tim at the front desk was very helpful!!! Thank you!!!Genuine Expedia guest review
"Nice, clean hotel. Close to Busch Stadium."
Went up with my son for a Cardinals-Yankees game. Hotel is within easy walking distance of Busch Stadium. Hotel was very clean and staff was friendly. Rooms were clean and spacious. Beds were very comfortable.Genuine Expedia guest review
I found my stay here to be okay. To me it was not the best but at the same time it was not the worst either. It was an average hotel but in a great locationGenuine Expedia guest review
"Nice hotel in DT St. Louis"
Nice hotel with friendly staff. Close to the arch and riverfront. My only complaint is that we had to pay for our parking. We opted to "self park" instead of using the valet. We received a card to access and leave the parking garage during our stay. It wasn't until we were checking out that we realized there was a $19 per day charge for "self parking." […] There was no other option for parking. Read moreGenuine Expedia guest review
My husband and I booked this room last minute through hotels.com and needless to say the service was amazing. The rooms were extremely nice and the staff made sure we had everything we need. The front desk attendant even gave us free breakfast.Genuine Hotels.com guest review
"decent hotel..Slightly overpriced. pay for parking"
Hotel was nice. Slightly overpriced for a room that small. Even though you pay for the hotel you still have to pay for parking at nearly $30 per night while other hotels furnish free parking. Would look at other options in hotel before staying at this one.Genuine Hotels.com guest review
"Girls night out"
My girlfriends and I stayed here after a bachelorette party downtown, the beds were super comfy and the hotel was beautiful! Would definitely stay again!Genuine Expedia guest review
Hotel was in a great location very close to the arch and capital building. The rooms were very nice and were quiet.Genuine Hotels.com guest review
"Decent hotel for the price"
We stayed over Memorial day weekend. The staff was very nice, the room was clean and comfortable, but a little on the small side. For being about 2 blocks from the gateway arch and other downtown attractions, and with decent amenities it is a good value. It rained the last day we were there and didn't bring an umbrella, we asked where the closest store […] was to buy one and the front desk gave us one to use. Read moreGenuine Expedia guest review
"Room with no view, restaurant."
Stayed mid May2014. Dining & lounge not open due to renovation. no view of Arch to speak of because of high rise hotel across the street. Bed was super hard, so any movement made by one sleeper would bounce the other sleeper awake. Had to tell the desk clerk 3 times we did not have a car. no itemized bill dropped off prior to check out.Genuine Expedia guest review
Excellent excepting I got charged for May 15 when I arrived on May 16 and stayed 2 nights and not 3Genuine Hotels.com guest review
"close to Busch stadium"
room was very nice, but construction in lobby was distracting and rooms should have been discounted because of this. breakfast buffet was just fair for the priceGenuine Hotels.com guest review
The hotel was perfect. The perfect spot, close to everythi g we wanted to do and see. The staff was awesome, the room service was wonderful, the whole atmosphere was just really great. Even though it was undergoing construction in the lobby, they made it where it was open yet for everything. The room was just what we wanted, very clean, comfortable, […] and home like. We actually left our prior motel that we were not at all happy with and switched to the hilton st louis, and we both were so glad that we did. I just wish we would have found this first. Thebrates were affordable, and we will be staying here again. Thank you for your hospitality. Read moreGenuine Expedia guest review
"Very nice hotel"
Very nice hotel. The room we had at check in had an issue with the toilet not flushing, so not only did we get moved to a bigger nicer room, they also gave us a coupon for free breakfast the next morning. Room was very clean and bed was comfortable, plus the hot tub was very relaxing. Would stay here again definitely.Genuine Hotels.com guest review
This hotel was under construction but it still was ver nice, comfortable hotel. It's just four blocks from Busch stadium, and mx theater is just around the corner. Staff was slow but friendly. I will be staying here again.Genuine Hotels.com guest review
First time in St. Louis. The hotel was empty and under construction. Why they choose to put us right above the construction and in some inside room with no windows made no sense to me. It was really loud first thing in the morning. They had 8 floors to choose from. Also overcharged for self parking across the streetGenuine Expedia guest review
Unfortunately I arrived at the Hilton located a couple blocks away. Drove to the correct hotel only to find out it was under construction, torn chairs, couches etc. This was a birthday present get away, we got away......Small rooms, no view.Genuine Expedia guest review
Other than finding out that one of our rooms was not ready at check-in...we had an enjoyable stay and the hotel staff was very nice.Genuine Expedia guest review
"Nice hotel but some issues"
Hotel was nice but room was too small for my taste. Decouer was excellent. View was not good from WindowsGenuine Expedia guest review
Location is great. Hotel is under construction - most of the lobby is closed off; It looks like it will be lovely when completed. Buffet breakfast needs to put a toaster out. Guests must ask to have bread toasted and then wait for it, usually arriving after the rest of the meal is consumed...a simple fix though told the plug in the dining room didn't […] work. Had to ask to have room cleaned at 5:30pm. Staff is very friendly and tries to accommodate. Room was very quiet. Read moreGenuine Hotels.com guest review
Had 3 of the same room but my total was different for all 3 rooms?? Not sure how that happensGenuine Hotels.com guest review
"Nice redux hotel"
This hotel was a bank originally and has a lot of the historic touches. The hotel rooms recently went though renovation. The public areas were going through renovation while there. Everything was clean and orderly.Genuine Hotels.com guest review
Renovation to lobby will be done soon and if it is anywhere near as beautiful as the rooms, it will be fabulous. Nicely appointed rooms. Staff extremely helpful. Did not eat in the hotel so cannot comment.Genuine Expedia guest review
"It will be wonderful when they finish renovation"
My only complaint about this hotel is that they were renovating most of the lobby and first few floors. It was crowded, looked awful, and difficult to get around all the barriers. They had temporarily moved the bar and the restaurant, and as a result, neither was very busy. But the service of the wait staff and clerks was the best of almost any Hilton […] I've ever stayed at. They were always cheerful, pleasant to talk to, willing to help with anything you need. I would stay there again, just to see these people. Read moreGenuine Hotels.com guest review
Though the ground floor seemed to be under construction during our stay, everything was clean and orderly. The hotel itself is within walking distance of anything you may want to do, the arch and tourist museum were two blocks away or so, the convention center/Rams stadium, Cardinal's Ballpark, and Blues hockey rink were less than ten blocks in any […] of the other three directions. The staff was friendly and accommodating. Parking costs about twenty bucks, is located directly across the street and is easily accessible. My only concern with the experience, as a whole, was a fee which was added to my card that I can't explain. It wasn't a large one and I'm working it out with them at the moment but, other than that, I would recommend The Hilton at the Arch to anyone wanting to enjoy St. Louis for a few days. Very enjoyable experience. Read moreGenuine Hotels.com guest review
"Construction Zone- Noisey!!"
The hotel lobby is currently being renovated and it is LOUD. The hotel has 8 floors and I requested a room on the 8th floor hoping to escape the noise. I was given a room on the 7th floor and when the crew got to work at 8:15a it was like the jackhammer was right below me. It was so loud and crazy all I could do was laugh. It was Friday morning and […] my original plan was to stay thru Sunday. When I called the front desk to ask if the construction workers worked on the weekend, I was told "No, only on Saturday". Again, all I could do was laugh. Fortunately, they allowed me to check out early with no penalty. To the hotels credit: the newly renovated rooms are lovely and the staff is very friendly. Construction should be done in May. Book your trip for June!! Read moreGenuine Hotels.com guest review
I loved the old hotel. They were remodeling the main lobby. The room did hum and vibrate. The view was at the other rooms across the yard?Genuine Hotels.com guest review
Overall a nice hotel, despite the renovation going on. Breakfast was good food and the hotel was located not too far from several attractions. Would stay there again.Genuine Hotels.com guest review
"Not as advertised"
The lobby was under construction with jack hammers going and the entire area partitioned off. I wanted to see the old bank vaults but instead saw construction. I could not hear myself think. They offered no compensation. This was not on the website. The rest of the town also was under construction. I had spoke with the hotel earlier in the week and […] was given no indication of the conditions. I will not be returning. Read moreGenuine Hotels.com guest review
Great hotel at a reasonable price. Parking at the mansion house across the street is shockingly cheaper.Genuine Hotels.com guest review
"hilton st louis"
I absolutely loved it....wish i could have stayed longer.Genuine Hotels.com guest review
Wonderful hotel with a comfortable room. Parking garage is across the street, but I got a parking space right next to the elevator. My experience here could not have been better.Genuine Hotels.com guest review
Overall a nice stay ..but we booked it thru a different agency and had to pay upfront then when we got there we notice we could have gotten a better deal on the hotel website.. Brand new room very nice but no view, small,and thin glass in the windows I guess - kept hearing the garbage lid slam all night and we were on the 6th floor. Staff was great. […] The private getaway was just what I wanted. Read moreGenuine Hotels.com guest review
"Close to everything downtown"
Hotel staff was all very nice, welcoming and helpful. The room was comfortable and clean.Genuine Expedia guest review
"Great updates, lean on staffing."
We upgraded to a newly renovated whirlpool suite, very nice. Convenient location to expressway and downtown. Staffing seemed very light, no one manning valet, parking a little confusing. Hallway noises were a little loud. All in all though, good value, would stay again.Genuine Hotels.com guest review
Very nice hotel with great customer service.Genuine Hotels.com guest review
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