Book online or call:
800-246-8357This call is free. 24 hours a day, 7 days a week
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
""Reviewed by a Hotels.com guest on May 2, 2012
I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.
Location.
Situated on the beach, this Cancun condo property is close to Aquaworld and Playa Delfines. Also nearby are El Rey Ruins and La Isla Shopping Mall.
Features.
Guests at this property have access to a private beach. The Royal Mayan has a marina, an outdoor pool, a children's pool, and tennis courts. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3.5-star property include a business center, a technology helpdesk, and technology support staff. There are 2 restaurants as well as a bar/lounge, a poolside bar, and a swim-up bar. A reception is complimentary to guests. For a surcharge, guests have access to an airport shuttle (available 24 hours). Guest parking is complimentary. The staff can arrange concierge services, tour/ticket assistance, wedding services, and event catering. Additional amenities include multilingual staff, gift shops/newsstands, and laundry facilities. The property may provide extended parking privileges to guests after check-out (surcharge). The property has designated areas for smoking. This property is self-catering.
Guestrooms.
The Royal Mayan has 200 guestrooms. Rooms feature balconies with ocean, lake, or pool views. Guestrooms have flat-panel televisions with premium cable channels, free movie channels, and DVD players. Guestrooms provide complimentary wireless Internet access, phones, CD players, and free local calls. Beds have pillowtop mattresses and premium bedding. Each guestroom is individually decorated and furnished. Bathrooms offer shower/tub combinations, makeup/shaving mirrors, and hair dryers. Additional amenities include climate control, in-room safes (accommodate laptops), and air conditioning. Guestrooms are accessible via exterior corridors. Housekeeping is offered. Cribs (infant beds) are available. All guestrooms at The Royal Mayan are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
This property is closed from 22 September 2012 to 28 September 2012 (dates subject to change).
El Conquistador – International and Continental menu, seafood, steaks and flambeed dishes. Live guitar music except on Saturdays. Don’t miss Prime Rib Night.La Palapa – Tasty burgers, wraps and Mexican favorites poolside.Bartolo’s Pizza – Popular in-house pizza delivery serviceThere are more restaurants and theme nights at The Royal Caribbean and The Royal Islander next door.
Families will enjoy the beach at The Royal Mayan where activities include volleyball and sand castle building. There are sun loungers and thatched palapas for shade.The resort has a large pool and a separate children’s pool. Pool activities include water aerobics, pool volleyball and snorkeling demonstrations.The daily resort activity program features yoga, aerobics, crafts and beach fun.Water sports such as snorkeling trips, scuba diving, windsurfing, fishing and boat trips can be arranged at the in-house travel agency.There are lighted tennis courts at the resort and tennis gear can be signed out at the Sports Desk.The recreational activities listed below are available on site or near The Royal Mayan; fees will apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Excellent Hotel Choice"
The hotel is very beautiful and well kept... The view of the beach from the hotel is breathtaking... The only suggestion I have is that the Spa should be located on the hotel premises instead of on one of the other hotel chain premises... Definately would return as it was an excellent experience...
This guest did not leave a comment.
"Nice Hotel but Their Guest Policy Needs Work..."
My girlfriend and I came back late at night from a club in Cancun and they wouldn't let her into the room because I didn't put her name on the reservation. When I checked in, they didn't ask me if there was anyone else staying in the room and it didn't occur to me to mention it because I did not know it would be an issue. She was able to come with me […] to the room in the afternoon no problem; that night we ended up having to sneak her in and clear it up with management the next day. Could have been a big mess. Read more
"Pleasantly surprised"
This hotel has certainly exceeded expectations. I had read good reviews about it but it turned out to be excellent. First of all, it was clean, not only my room but all the premises, including the beach strip adjacent to the hotel. Service at the desk was fast, courteous and professional, and the restaurant at the 'palapa' was very decent (the pricier […] "El Conquistador" wasn't as good value though). I called the reception twice, once to have the TV remote replaced and the other to request an iron, and both calls were dealt with within minutes. The travel agency that runs their shuttle service and numerous tours, was also pretty good and helpful. Wi-Fi was free but a little difficult to reach at peak times, like between 5-7pm. Breakfast is not included but there is a convenience store where you can get your breakfast supplies, combined with the fact that there's a microwave in the room. So that wasn't a problem for me. You get assigned a personal concierge who will help you get acquainted with Cancun and surroundings, will give you discounts for affiliated restaurants and facilities, and will also try you to get to buy some of their timeshares (but they are not too pushy and you can avoid that without problems.) Even the day I left, they make it easy for me to hit the beach for a few hours before my afternoon flight, and offered me to use the shower at the pool (after checkout). Overall a very good experience, and definitely will consider coming back. Read more
"Royal Mayan"
Great Resort, Great Staff..A great place to stay.
"Nice Resort"
We stayed in a two bedroom suite. Tons of room in nicely maintained room(s) and could have easily slept two more on murphy beds in living room. Well appointed kitchen. Nice pools and beach. Super convenient amenities including well stocked small "grocery store" on site together with any sports equipment available from golf clubs to scuba, tennis etc...Significant […] wave action so young kids and poor swimmers need to be careful in ocean (same for any hotel on this strip). We like "authentic Mexican cuisine" and it simply is not available on the Cancun strip...unless you consider Senor Frogs authentic Mexican. You must have a car or take an expensive taxi ride into Cancun City to get to non-resort style restaurants. We would definitely stay here again if going to Cancun. Read more
"Royal Mayan on the beach at Cancun"
Lots of pros. Great location. Clean, spacious room. Friendly staff. Few cons. Limited access to internet. Store and travel desk close too early. Front desk couldn't tell us how much our credit card would be charged. Shuttle to airport unreasonably expensive.
"The Royal Myan"
We enjoyed our stay and also enjoyed the sister resorts, - all, clean, run efficiently, friendly service and helpful. Food was excellent - served quickly and hot. We would definetly stay there again. We can't say enough about it.
"Nice Place"
This was a pretty nice hotel. We only stayed on night there on a layover. It was neet that you charge every with your room key and settle when you check out. So you did not have to worry about carrying money with you. I would stay there again.
This guest did not leave a comment.
"Good value for money"
This guest did not leave a comment.
"Oasis by the Sea!"
My last stay at The Royal Mayan was a very pleasant one. Altough it was "SpringBreak Mania", the RM was tranquil and the best place to be! Service from most employees was polite and friendly.The restaurants provided a nice variety of dishes , service was prompt and courteous. Located right by the Caribbean Ocean is a big plus! But the best is to be […] away from the crowd: at the Northern tip of the Hotel zone. The room was somehow smaller than the one at the Royal Caribbean and the only downside was the air-con being loud even at low speed . The Royal Resorts in this location are older but I'll still recommend it! Read more
"Una muy buena opción para hospedarse"
Fue un gran placer haberse hospedado ahí, tiene muchas areas verdes y jardines con fuentes y eso lo hace lucir hermoso.. Sus instalaciones y limpieza impecables.. El servicio muy bueno.. Lo recomiendo sin ninguna duda
"The Royal Mayan"
Fui bem atendido, a localização é excelente, a alimentação nos diversos restaurantes é ótima.
"¡¡¡muy buen servicio y ubicacion¡¡¡¡"
creoq ue la ubicación es muy buena y en general el servicio es muy bueno tambien.....
"Hotel muy complicado"
Parece que te metes a un laberinto esta complicadisimo andar buscando tu habitacion , la entrada esta legisimos de la av kukulkan y esta escondido en una loma , tv antiguas y muy feo el lugar.
"Hotel Royal Maya"
Fantástico resort! Ao mesmo tempo em que é aconchegante, torna-se maior e mais luxuoso, uma vez que, estando hospedado em um dos resorts da rede Royal, você pode usufruir dos demais. Logo ao lado do Royal Maya há o Royal Caribbean e o Royal Islander, que juntos, fazem um complexo hoteleiro monumental!!! E um pouco mais ao norte, tem mais dois resorts […] da rede! Um inclusive dedicado a quem gosta de SPA! Read more
"aseo"
la gente pasa muy tarde a hacer el aseo. un día pasaron como a las 1:30 pm....
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
