"pick another place to stay"
This is a poorly managed hotel. The clerks behind the desk were either 18 years old or in one case, outside having a smoke. The basement flooded and the Wi-Fi went down. The breakfast room was ill stocked and nobody was there to make fresh coffee or refill items that were empty. One morning a new employee showed up in the breakfast room and told us […] that they had not even told her how to make fresh coffee. Needless to say, we won't be staying here again. This place needs new management. Read moreGenuine Hotels.com guest review
"Close to Jasper National Park"
We liked the hotel, but were disappointed that the balcony advertised on Hotels.com was not present on all rooms and wasn't even a balcony! It was just a grid on some of the windows. Other than that, we had a great experience.Genuine Hotels.com guest review
Somewhat bad small in my room.Genuine Hotels.com guest review
"The worst motel on a 10-day trip around BC & AB"
The hotel is pretty much worn off and is facing a busy highway. Old floor carpet does not look clean, beds were creaky, a/c rattling, and WiFi did not work. On my request to change the room (they were all booked but there were unchecked rooms), the receptionist made no effort to help me, instead, made fun of my naiveness. In the morning we were woken […] up by very loud cleaners, screaming and laughing in the corridor. Free breakfast was miserable, I could not eat anything. I've never seen orange juice so much diluted with water. Hotel staff really lacks training and supervision. Hotel.com was not able to relocate us to a different hotel because of the high season. By I recommend staying away if you have a choice. Read moreGenuine Hotels.com guest review
Great location, easy to find. Breakfast left a little to be desired!Genuine Hotels.com guest review
"Outside of Jasper Park Great place to stay"
We were looking for a moderately priced hotel outside Jasper Park. Some Econo Lodges are average. Not this one. It was well above average. We came down 10 minutes after the breakfast closed. The manager graciously opened it again and we were able to have breakfast. An added benefit of this location is the VERY excellent Japanese restaurant adjacent […] to the lobby of the hotel. Moderately priced and excellent food. Quite unexpected this far north in Alberta. Read moreGenuine Hotels.com guest review
I need a receipt for my bill. The front desk said I book it with Hotel.com therefore Hotel.com will have to generate a final receipt to me. So far I have not got any final receipts.Genuine Hotels.com guest review
The hotel was clean and close to where were were traveling. Morning front desk was very niceGenuine Hotels.com guest review
"Amenities are Terrible, Unknowledgable Staff"
advertise free wi-fi-- didn't work continnental breakfast was minimal, frozen waffles, no orange juice, no forks or knives available. Other Econo-lodge Motels have been excellent...this one definitely is not up to paar...do not waste your money here. Staff didn't know enought about the wi-fi to help us log onto our own device...told us just to use the […] lobby computer. I finally asked the desk clerk to reset the lobby part of the wireless router and that let us on...but with much persistance. Should have been done right when we were first having problems...45 minutes is much too long to wait for someone to help us. Read moreGenuine Expedia guest review
""I have no idea". Sounds like "I really don't care"
Room was fine, but I needed a hotel with wifi, or a working computer in The lobby. Neither was connected to internet, and staff still hadn't called for tech support the next morning whne I tried to connect again before checking out.Genuine Hotels.com guest review
Beds make noises when you toss and turn. Otherwise it is OK.Genuine Expedia guest review
"Easy highway access"
Room was clean and quiet. Continental breakfast was good and the staff kept it full and clean.Genuine Expedia guest review
Every thing is perfect, for the hotel comfort, the cleaness, the staff, and the price.Genuine Expedia guest review
"Hotel stuff shall pay more attention to details"
when we arrived to the hotel, they informed us that the Wi-Fi connection in the rooms is not available because some problems with network. But they promised that the connection will be restored soon. However, they have not restored the network in the next two days of our stay there. They have a desktop computer in the lobby that is connecting to the […] internet though. The beds in rooms are too firm, air conditioners are too noisy, room service maid forgets to put a soap bar in the bathroom. Read moreGenuine Hotels.com guest review
The woman at the front desk was extremely friendly and didn't seem bothered at all with our many questions about the area, etc.Genuine Expedia guest review
"Convenient, clean and affordable"
Conveniently located. Easy to find. Clean rooms. Staff was very friendly and helpful.Genuine Expedia guest review
Can not sleep because creaking sound from upstairs. Need to repair for upstairs floor.Genuine Hotels.com guest review
"very convenience for shopping"
It was very good. They could do better maintenance.Genuine Hotels.com guest review
"Good for a cheap stay near Jasper"
The room as ok, not great and not bad. The bathroom sink was clogged and the best the night clerk could do was to give me a bottle of draino. Evidently the maintenance guy only comes by once every few days, and would not be present on the two days I stayed there. Staff was nice enough and even gave me a little discount on the stay and offered to move […] me to another room on the 2nd night. It's a bit of a coin-flip here. I might stay again; I might not. Read moreGenuine Hotels.com guest review
Pleasantly surprised. We had to drive outside of Jasper National Park but it was a lovely stretch of road and there were lots of wildlife sightings along the way - elk, coyote, mountain goat, deer. The breakfast was included which we weren't expecting plus our room had a microwave and fridge. All the staff were courteous and friendly. Nicely done!Genuine Expedia guest review
"Wouldn't stay here again"
The lights would not work until after they warmed up, which took a long time, especially after they had been off for a while. It was impossible to keep the temperature regulated in the room. The breakfast room was crowded and hot.Genuine Expedia guest review
"Surprisingly nice for the brand; unfriendly srvc"
Only stayed one night. Maybe the best quality I've seen from this hotel brand. Everything clean and comfortable. The night clerk at the desk couldn't have been any less interested in being friendly or hospitable. Getting answers was like pulling teeth. But the stay was good nonetheless. Used the Internet in lobby. Breakfast selection was good, altho […] they closely and strictly monitor you to be sure you don't bring food back to your room and clse it at 9, so my late sleepers didn't get any food. Grocery store is right across highway if you need it. Read moreGenuine Hotels.com guest review
front desk was clueless - they told me I had a hardwire internet connection when I did not, and did not tell me about the free breakfast when I checked in. Room needed maintenance.Genuine Hotels.com guest review
The coffe maker had no coffe pot, airconditioner made noise and TV did not work despite following telephonic instructions from the receptionist. She promised to come to the room, which she did not. The break fast was good.Genuine Hotels.com guest review
"Worst experience of my Life - Never Book"
I just recently stayed at the Econo Lodge & Suites in Hinton AB Canada at 571 Gregg Avenue and I am lodging an official complaint against this hotel because I am extremely dis satisfied with the level of service they have provided during my stay at the hotel from 06/29/2012 to 07/02/2012.On the second night no room service was provided and when I came […] back with my family that night the room was very dirty and in filthy condition. Bathroom was not cleaned and floor not mopped at all and no bed sheets were changed and the trash was there with the smell filling the entire room. I had to go down to the reception and ask for atleast clean towels for the bathroom and I collected the trash my self and handed over to the front desk person. When we checked in the first night there was no Iron board and iron in the room so I had to go dowm and get one from the reception myself and luckily he had one sitting right there in the reception area. Read moreGenuine Hotels.com guest review
its was an ok hotelGenuine Hotels.com guest review
its was an ok hotelGenuine Hotels.com guest review
"Two nights for bike tour"
Room was fine. Wi-fi very weak signal.Genuine Hotels.com guest review
The hotel was fine, but the internet was too busy, I can't even get into the network.Genuine Hotels.com guest review
"Good place to stay"
I will recommend other people to stay at this hotelGenuine Hotels.com guest review
The minus for your stay would be the housekeeping. The housekeepers barely service your room. The housekeeper that cleaned our room skipped a lot of tasks. So she cut corners. She skipped doing things like: Giving new tea bags, giving a new bathmat (and she didn't take out the used one), cleaning mirrors, and her vacuuming was very questionable. So […] the Econo Lodge probably under staffs it's housekeeping department. The plus side for your stay would be the location: Across the street is a 24 hour grocery store and a Shoppers Drugmart that stays open until 10 pm. Read moreGenuine Hotels.com guest review
"Value for money"
it was very clean and up to my expectations. I would go againGenuine Hotels.com guest review
"Wrost Econo Lodge Ever"
Stay away! The whole hotel smells very bad and the facilities are very out of date.Genuine Hotels.com guest review
Everything was very good.efficient staff,lovely room and a great location for the continuation of our journey.Genuine Hotels.com guest review
"Very nice place"
wonderful, I will recommend to friends for sure.Genuine Hotels.com guest review
"One night stay"
The stay was OK but the front desk lady was not very friendly.Genuine Hotels.com guest review
Room was clean and suitable. One of good services was breakfast because they provided lots of food such as omelet, egg, muffin, waffle, yogurt, fruit, bread, sereal, juice, milk, oatmeal and coffee. It was enoughed to feel full and we could trip without tired.Genuine Hotels.com guest review
The two thing they could improve is the breakfast where not much choice for food and someone smoke in their room and im asthmatic and had to walk in front of their room.Genuine Hotels.com guest review
Beds were hard as a rock. Hotel was very dated. Did not receive our wake up call as ordered.Genuine Hotels.com guest review
Hotels in Japser were too expensive, so that's why we stayed in Hinton. The price was reasonable, but the beds were not comfortable. Overall, it was a ok stay.Genuine Hotels.com guest review
"Average hotel, just what we needed"
Great service at check-in. The room was average, nothing spectacular.Genuine Hotels.com guest review
"Breakfast closed too early"
Before arriving here, we just finished visiting Banff and Jasper, we are too tired to get up early in the morning, hence, when get up at 9:30 am, there wasno breakfast, hope you can extend the breakfast time, or notice us when we arrived there, but overall, it is good.Genuine Hotels.com guest review
We just needed a room to stay the night on our way to Edmonton. We were pleased with ou overall stay.Genuine Hotels.com guest review
We were on our way to Edmonton, nice town.rooms are clean, kids love the waterslide.I would stay there again if I'm going that way.Genuine Hotels.com guest review
"Basic things don't work in the breakfast room"
I normally hate to write bad reviews, but this experience has been truly disappointing. I spent two nights at this hotel. On both mornings, the breakfast room was simply chaotic. And the reason? First both 4 slice toasters were only half-functional (meaning you can only toast two slices of breads). Then the microwave oven did not work (and you have […] to use the microwave oven because they have only frozen omelette and waffle in the fridge). the breakfast is supposed to be from 5 AM to 9AM, but the fridge was already empty shortly after 8, there is no more yogurt, fruit, omelette etc left. It is just more disappointing that the problems are so easy and cheap to fix (there is a Walmart and a Canadian Tire just a few minutes away), and the toasts/microwave oven can not cost more than 200 bucks to replace, and both stores were actually open on those two days while I was there. This shows how much the hotel management cares about customer satisfaction. AVOID THIS HOTEL IF YOU CAN! Read moreGenuine Hotels.com guest review
Oor room was clean but whoever painted did not clean up very well. Two star at a good price.Genuine Hotels.com guest review
The hot tub hasn't been working in a long time. Had so many issues with the key card. And none of the appliances worked for breakfast in the meeting room. Front desk staff were very unprofessional.Genuine Hotels.com guest review
"Good to stay..."
Good to stay...Genuine Hotels.com guest review
"Asked for ground floor when I booked but not provi"
OKGenuine Hotels.com guest review
"One night stay"
I had stayed just one night at the Econo Lodge and the hotel was not too bad. The price was good, amenities were average but not bad.Genuine Hotels.com guest review
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