"Front Desk Clerk Saves the Day!"
Our initial room was very small, without a desk (so much for catching up on work on the computer). Also, there was an odd noise in the water pipes, that sounded like a trapped animal. Upon confirmation of the noise in the pipes, the front desk clerk graciously moved us to a wonderful suite. Overall, the hotel is a bit run-down, but you can't beat the […] location on the boardwalk and the accommodating front desk staff. Read moreGenuine Hotels.com guest review
"Quick trip to the beach"
Decent hotel, great location on the beach. Everything worked in the room, could have used a guide to the TV channels.... (they said that was being reworked). Friendly staff.Genuine Hotels.com guest review
stuff is excellent, Donna at reception was more than willing to satisfy my request for particular room. I've got flat tire on check out day and have got immediate attention and have the problem resolved right away. Room service ladies were friendly and attentive. Room is spacious, has fridge, microwave, coffeemaker, balcony with comfortable chairs. […] Location cannot be bitten. We have very happy stay every time we come to Sands and would like to come much more often if price would permit. Read moreGenuine Hotels.com guest review
We enjoyed our stay very much, especially after you made our stay more affordable.Genuine Hotels.com guest review
Enjoyed the stay. It is the second time I have stayed at this hotel. I chose to stay this year since the first visit was so nice. The one thing I did notice is that the hallways and elevators can use a little renovating. They seem very dark and a little run down. Other than that I have nothing bad to report and would definitely stay here again.Genuine Hotels.com guest review
"good place to stay"
stayed here the night before a competition. right on the beach/boardwalk. Lots of food and shopping nearby, mostly walking distance. place was clean, everything worked and pretty quiet.Genuine Hotels.com guest review
"Great Location on the Board Walk"
Hotel and staff were great. A few problems with the room. Air conditioner did not work on arrival. Maintenance fixed it quickly. The door between the bedrooms was also broke. Staff also fixed this quickly. I would recommend this hotel.Genuine Hotels.com guest review
"Location amazing w/ small child"
Previous reviews said the hotal staff was awesome and friendly, however when checking in and later on asking a question about where to purchase bottles of water the staff was kind of snotty, short and rude.Even the first night when i was getting off the elevator and the doors opened to reveal the cleaning staff and a large cart literally right in front […] of the doors- no one bothered to move it or appologize, they just stared at me like i was intruding while trying to get back to my room The next day during check out new staff was there and much to my delight they were really wonderful and super helpful. You are 100% paying for location- the main reason i wouldn't stay here again though isn't the staff- it was the bed. Even if you have a great back you are going to feel it HARD the next day...and it will be painful. Read moreGenuine Hotels.com guest review
Hotel is quite satisfactory but starting to get a bit seedy. Needs to be updated.Genuine Hotels.com guest review
Lovely.Genuine Hotels.com guest review
"Great Beach Hotel"
We stayed in one of the recently renovated King Suite rooms and were surprised with how nice it was. I expect a certain amount of dinginess of a beach hotel, especially one right on the boardwalk. It was very clean and had a nice layout. You walk into the living room, then a small kitchenette and bathroom before you walk into the separate bedroom. This […] was perfect for us considering that we were traveling with our two year old. We didn't try to pool but it looked nice and clean. There is onsite parking and we found the staff to be very helpful and pleasant. This is out go to beach hotel! Read moreGenuine Hotels.com guest review
The room was clean. The bed was very hard. The bath tub had rust in it.Genuine Hotels.com guest review
Best part of this Hotel is it's right on the boardwalk. You can park your car for the duration. It's clean but old. Pool had been recently renovated. Most hotels of this caliber at the beach have seen tons of traffic through them.Genuine Hotels.com guest review
"grear off-season stay"
donna, at the front desk, was fantastic. even though we arrived afternoon and check in wasn't until 4 ( too late in my opinion) she had a room available for us. the rooms are fine (wish there was more counter space in the bathroom) but the hallways are dark and dingy and in need of new carpet and paint. donna also allowed us to leave our car in the […] parking lot past the 11am check-out so we could avoid feeding the meters. although donna wasn't responsible for the gorgeous weather, i will credit her with that too! a very nice off-season stay. in season i would not stay that close to the pool and overlooking the crowded boardwalk. Read moreGenuine Hotels.com guest review
"Labor Day weekend"
Great weekend. Rooms a little small but overall very nice hotel.Genuine Hotels.com guest review
"Great location but room descriptions not accurate"
It was a nice hotel and such a great location. It sat right on the boardwalk and the ocean just a 1 block walk from all the attractions the boardwalk has to offer. I have only one issue. My girlfriend is from a landlocked state so when booking the hotel it was important to me that we have a room with a balcony facing the ocean. The room we actually […] got was on the side of the building and to see the ocean you had to lean over the rail. When I went down to the front desk I was told the room I had was an ocean front room but not what I wanted. Overall the staff was great and the hotel is very nice. If you do plan on booking I suggest you call if in fact you would like a room on the ocean side. Read moreGenuine Hotels.com guest review
Location was great but rooms could be updated and cleaner.Genuine Hotels.com guest review
"close to all activities"
very convenient and safeGenuine Hotels.com guest review
Location is perfect - on the beach, 1/2 block from Rehobeth Ave. restaurants and shops, awesome! Service/hotel staff was great - receptive, helpful and friendly. On the downside, the hotel needs some updating. The bathroom was a little worn, as was sliding door to balcony, same with hallway carpets. Other than that, we will consider this next year!Genuine Hotels.com guest review
Best pool at the beach, Ocean Front! Just redone and wonderful! The new boardwalk front restaurant was wonderful to look at!!! Food was ok!. Not bad but nothing special! View was wonderful. Up the food and they have the place for lunch with a view!Genuine Hotels.com guest review
"You are paying for location only!"
Overall this hotel is simply OK. It's older and desperately need updating. There are a number of maintenance issues that don't appear to be addressed. (I had to fix both our TV and our toilet while staying here). The staff seem friendly and helpful. Apparently if you do not specifically request room service by hanging out the sign that says "service […] please" the house keeping staff will not service your room until very late in the day. We had to pass on the service because we were all busy cleaning up from the beach. So all that said, we paid twice what I would normally pay for such a hotel. So what are you getting for the money? Location, location, location. We probably should have stayed out on the strip but it was a busy weekend and didn't want to be bothered with public parking. So we paid for convenience and got just an okay hotel at the same time. Was it worth it? Hard to say. I certainly wish we hadn't paid as much but then again, we knew what we were getting into. Read moreGenuine Hotels.com guest review
"Oceanfront on boardwalk walking distance to everyt"
Beachfront amenities were convenient. Very clean only negative is the bathroom was a little small, but it was clean.Genuine Hotels.com guest review
I love where the hotel is located. That part could not be any better. The staff was awesome. The hotel itself needs updating. Our room was so small. We had two double beds. We were stepping on each other. The view from the room was perfect. The pool was nice and clean.The hotel will supply you with chairs and umbrella for the beach which was perfect […] because of course we forgot ours.For the price I was charged and the space in the room, I will not be staying there again. It was not a bad experience, but it wasn't a great one. Read moreGenuine Hotels.com guest review
"On the boardwalk and close to everything."
Overall pretty good. The "ocean front" rooms are very small. We switched to a suite, which was much better (and a little more expensive).Genuine Hotels.com guest review
"Location right on the boardwalk"
Location is excellent. Hotel has free chairs and umbrellas to take to the beach which is very nice. Hotel needs updating much like most on the boardwalk. They probably don't need to put any money into it since their location is so desirable. Staff was nice, no formal bell stand to hold luggage but they will hold bags behind desk for you.Genuine Hotels.com guest review
"location, location, location"
Did I mention best hotel location in Rehoboth? Hotel condition is well maintained. Our room was fabulous - right on 1st floor with a view of the ocean and boardwalk. Very short walk to beach, purple parrot, Grotto's, Thrashers and Fun Land. Only dissapointment was 4 pm check in. As it was raining from 2pm, hotel manager did n ot want to grant us 1 hour […] early access. It was pouring Saturday...but nice after check in. Read moreGenuine Hotels.com guest review
The staff at the Atlantic Sands were all very friendly and pleasant. I did ask for a maintenance man to come to my room (345) and oil the hinges as it was very squeaky when the door opened and closed. This was a real problem with a young baby sleeping. I never saw a maintenance man.Genuine Hotels.com guest review
This was an excellent stay Much more than I expected for overnightGenuine Hotels.com guest review
LOVE that it's only steps away from the beach. LOVE that after checking out, you can still park there if you're not ready to leave.Genuine Expedia guest review
"Great Beach Hotel"
Excellent location. Pricey but they delivered great service and the room was clean and well maintained. Right on the beach and very short walk to great restaurants and shops.Genuine Hotels.com guest review
"Best Friday night at the Beach ever!!!"
At the last minute we decided to stay Friday evening at the beach and needed a room. Looked online and found one room available. Granted the room was expensive but it was a Friday evening for one night at the beach. I booked on Expedia and then called the hotel. The man on the phone said if an ocean front was available we could be upgraded. When we […] arrived at the hotel in the am we arrived at 9am (check in is 4pm). The two ladies at the front desk were great and very friendly.. They upgraded us to an Ocean Front room and allowed early check in ay 9am. We had a lovely room with great view of the Ocean. We loved our two day experience at the hotel and the our time at the beach. Highly recommend this hotel. Read moreGenuine Expedia guest review
"Lacrosse event & beach stay"
Overall we were satisfied with the hotel. I did let the management know of a few things that needed attention in the "hotels.com" assigned room. Perfect set up with the King Suite - had a sofa bed, end table, chair & TV as we entered room, then small kitchenette & bath in the middle; then room w/king bed & pocket door to separate bathrm & front rm. […] The convenience of being right on the beach & boardwalk was great for my teens & myself. Grotto Pizza restaurant staff was outstanding with our requested seating. Awesome cute little restaurants & homes - makes me want to move to Rehoboth :) Read moreGenuine Hotels.com guest review
"Poor customer service"
After checking in and carrying all our luggage to our room, we discovered our room had a view of the parking lot and not an oceanview. We were told that the room we reserved was not available so the hotel "down graded" our room without any prior notification. After much complaining, the hotel offered us a room with an ocean view but no balacony and […] told us we would be responsible for any additional cost. Not acceptable customer service. Expedia assured us we would not be responsible for any upgrade cost. Truly feel the hotel did a bait and switched scam. Communication with the staff was poor. When asking any questions only got half the information. For example: asked where the ice machine was located. Was told the fourth floor but was not told we would need our room key to access it. Results: two trips to get ice. Ask if coffee was available in the morning. Was told yes, right in front but was not told she was referring to the coffee shop and not the lobby. Poor communication thru out staff. However the cleaning staff was excellent and accommodating of all our needs. Had a problem with noisey neighbor our last day but was promptly resolved with the assistance of the hotel management. Read moreGenuine Expedia guest review
"Desperately Needs Updating"
For a prime location, owners have not kept it up to date. Baths are inserts to cover up old baths and the low bath ceilings are drop in tile ceilings. Old faucets, sinks and cabinets. The hallway carpet screams that it has seen way to many teen beach weekends. The old tiny elevator works but looks a bit scary to enter. The pool looks lovely on the boardwalk. […] The Front Desk staff is not familiar with the local restaurants and had not heard of Blue Moon right down the street for excellent dining. They just hand out the tourist brochures for restaurant lists. In our room, an old leather desk chair was so worn and crackled. The bed pillows were small and few. Worth it to stay off the beach at Rehobeth Hotel and take a shuttle. Read moreGenuine Expedia guest review
This place seems to have been built in the 1940's. The room is cramped by too many beds in the room. To use the desk you have to pivot the chair sideways sit down and pivot in. There isn't room to slide the chair out. But you probably won't be using the desk because you won't be able to connect to the WIFI. After 2 trips to the front desk I gave up. […] The only place I could get reception was in the lounge. Right where I want to conduct buisiness. The day I left, the elevator was out of service. No signs alerting you to this, push the button and wait, no I don't hear it moving. Hump your luggage down the staircase which goes around the elevator, so down one flight, then around the hall to the next staircase. The conference room has outlets around the wall, so forget about using your laptop unless you are one of the lucky few or you have a spare battery. The provided breakfast consisted of donuts, bagels, muffins, and coffee. This place is in desperate need of an upgrade.........or demolition. Read moreGenuine Expedia guest review
Terrible. ConstructionGenuine Hotels.com guest review
"Hotel undergoing renovations"
Hotel is offering low rates but has no services available. I would not stay there until renovations are completed.Genuine Expedia guest review
"Second stay disappointed"
Hotel not busy but gave us a corner room that was smaller than room had last year. Large brown bug ran across the room during night. Refrigerator not working right and had to turn off due to noise. Charged $99 per night for two nights and $300 for last night. Could not get an explanation. Not going back again.Genuine Expedia guest review
Newly renovated rooms, great location!! Did not connect to internet and adress did not match hotel location, it is 1 baltimore not boardwalk which was annoying to find hotel, hotel has two diff floors, like two 4th flloors but staff did not point this out, so if u take wrong elevator u will look forever for ur room Still would go again but front desk […] woman was not very helpful Read moreGenuine Expedia guest review
"Great spot on the boardwalk!"
You just cant beat the location for this price! Great place to stay off season too. Right next to grottos, thrashed and all the other classic rehobeth spots. Excited they are remodeling the pools. Cant wait to see how nice they are.Genuine Hotels.com guest review
"Hotel under construction! Avoid this!"
There was a crane and no pool and you could barely turn around in the room it was so small. We left after one night!Genuine Expedia guest review
The hooel was under construction during my stay, the room was brand new and very comfortable. No ocean front rooms were available. It will have a salt water ocean front pool which should be nice. It is a convention hotel with large meeting rooms. The one next door is decorated better and has a nice ocean front restaurant. The decor of this one is kind […] of sterile. THe price was great, but I'm sure it will go up when it is finished and in season. The location is ideas, right on the boardwalk and beach. Read moreGenuine Expedia guest review
"Only for the view!"
We wanted to be ocean front and expedia had a great rate. The bathroom had been updated, this was the only plus. The dust ruffles around the beds were filthy. The keys they gave us opened the door twice, maintenance had to be called but it couldn't be fixed. The hallway was dark and hot. It is an old hotel with small rooms and the sheets and pillow […] cases were very worn and 'pilled'. The view of the ocean was great but it was not worth the price we paid. Read moreGenuine Expedia guest review
"How can they advertise what's not there?"
I Booked this hotel because of its Spa and restaurant for a Surprise Weekend on my Wife's 50th Birthday. After arriving, we were told everything was closed for construction. (Maybe mention that when I'm booking, not when I drive 3 hours and check in). The Staff upon check in on Friday night was 100% wonderful and caring, Thank you Debbie and Donna. No […] Hot water in the morning before the "Day at the Spa" which I booked as a surprise at another location. Paid extra to have have my Wife's hair washed prior to her Surprise party at 3:00. Finally moved us to another room, and I set the thermostat, prior to leaving. Came back after the party and dinner to an ice box because the "new room" had NO HEAT! After Friday night, no others seemed to care, what so ever. $ 450.00 for three nights and you tell me the very best the hotel is will do is deduct 25.00? Really??? Read moreGenuine Expedia guest review
Loved our stay. We plan to stay there again.Genuine Hotels.com guest review
"Resting on Laurels"
An older hotel in a prime location on Rehoboth Beach boardwalk that rests on laurels instead of customer service The front desk staff lacks friendliness or enthusiasm towards their guests. As I see it if one guest isn't treated well there will be another checking in. It was also apparent the hotel isn't gay friendly. Their attitude did not ruin my stay […] as I came to Delaware to marry the man I love and no hotel staff could ever take away the happiness I came home with! Read moreGenuine Expedia guest review
"Hotel needs alot of repairs"
I made the reservation for ocean front, we were given last room in the back and they could not fix this. The room was run down with large brackets on the wall where a picture should be. The heating system was stuck on 80 degrees and when maintenance was called they said they were having the same problem with all of the rooms. The tough part was the […] windows didn't open. A feeling of not being safe due to the elevator across from our room could be accessed from the outside with no key card needed. When we went to leave there was a car parked in a no parking area making it very difficult to get out of our parking spot. It took us 5 tries to get out of our spot. When we told the front desk their response was "yeah we know its been there since yesterday" with no help in this situation. The restaurant and bar were not longer open and the gym wasn't there anymore either. We did call Hotels.com and they could give us a small voucher to use in the future but could not help us any further than that. This was after talking to a manager as well. The location was beautiful and the reason we asked for ocean front. Would not recommend at all. Read moreGenuine Hotels.com guest review
"ocean view hotel"
for two older couples are stay was very pleasent had problem with booking room but it wastaken care of ..Room looked out to ocean which surprised us for that was one of the problems it was first mistakenly booked for partial view when checking out on oct. 9th,the two women at front desk were extremily nice .I would not be able to afford this hotel in […] summer but was great in Oct. thanks for having us.staff took very nice care of my wifes handicap Read moreGenuine Expedia guest review
"Good Location, but shabby hotel"
The location of this hotel is right on the boardwalk and close to everything, but the hotel itself was lacking--a blinking message for a previous tenant that we could NOT delete and had to unplug the phone to sleep, paper thin nubby sheets that we weren't sure had been changed., WIFI that did not work in our room, a closed restaurant, no book of any […] kind of hotel info in the room, and no wash cloths with the towels. The price was right, but I guess you get what you pay for. Read moreGenuine Hotels.com guest review
Interior of hotel needs updated. Location is perfect.Genuine Hotels.com guest review
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