"Not What we'd hoped for."
The room was large and extremely clean. The Bed was horrible, it was old and beyond wore out. The mattress was wrapped in plastic causing all night long squeaky and extremely hot temps. The continental breakfast was a box of Little Debbie's and coffee. No Juice! No Milk! No water!. We incurred the extra expense of having to eat out for Breakfast all […] 3 of our days stay. Staff was friendly but office smells of cat urine. Would not stay again and mainly because of the bed!!!!! Read moreGenuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. Our mattresses are motel mattresses and quite new. Some has plastic still on to keep them clean. We have no any alive cats at the office, so it is no cat urine smell. It is only decorations and they do not smell. Our Continental breakfast is coffee, tea and coffee buns, what we have allowed to have. It is a nice no expensive buffet restaurant on the next door.
"Clean, well maintained, friendly staff"
We stayed one night here and overall I was impressed. Everything was clean, rooms were neatly put together (stuffed animals included). the morning breakfast left a bit to be desired, but we weren't there for breakfast. I would stay againGenuine Hotels.com guest review
"Good hotel for a good price"
Room was nice, could of been a little cleaner, but not bad for the priceGenuine Expedia guest review
The room was non - smoking but obviously had been at one point. Also there was a cigarette bud on the floor when we walked in. When we looked online it said they provided breakfast but that's a lie. One positive is that the owners, who checked us in were very nice.Genuine Expedia guest review
The brown recluse spider sealed the deal for my husband. The lobby really stunkGenuine Hotels.com guest review
"Good value, nice people."
Nice hotel. Good value. Friendly owners. Let us check in early and noticed that we had bikes and gave us a ground floor room for convenience.Genuine Expedia guest review
A -3 star hotel.Mattress covered in plastic. Sweated all nite. Hugh dog tied out front and junk all over. Would not stay again.Genuine Hotels.com guest review
"A little disapointing"
Nice people, but I wouldn't stay here again. "Continental breakfast" is just cheap pastries and coffee; nothing else. Room slightly on the dirty side. Room also smelled too.Genuine Expedia guest review
"Good location, fair accomodation"
Close to everything, little difficult getting out on the highway. The staff was very friendly and the room was very comfortable. We were on the backside away from the highway and it was very quiet. The only issue I had with our stay was an odor in one of our rooms. Almost appeared to be a bug spray of some kind. The room next to ours had a smell of […] sewer. The occupant did call the front desk and report it. The room I stayed in was fine, there was no odor. Overall I would say our stay at Stonegate was a pleasant one. Read moreGenuine Hotels.com guest review
I know other people really didn't care for this hotel but I found it fine. My room was clean, but it is older setting so it wasn't polished new clean. I had coffee both mornings and yes, you have to go to the office, but the owner was pleasant and the coffee was delicious. Also, there was snack cakes and stuff to eat there. The only complaint I have […] is I wish that there was lotion, a hair dryer and iron in the room...but that's only because I forgot lotion, didn't want to pack my hair dryer and needed an iron lol. Read moreGenuine Hotels.com guest review
Room smelled dead bugs in bath room was a last minute booking wouldn't stay there again.Genuine Expedia guest review
"Overall OK - but a couple of minor issues."
I called to verify our accommodations as my mother is handicapped, and asked what amenities were included. The lady told me that the room had a frig, microwave and hair dryer, but no coffee pot. I found that odd, but, as we were driving, we took our own coffee pot. I did not take a hair dryer, however, and discovered after my shower that you had to […] go to the office to get a hair dryer. Other than those two items, we had a pleasant stay and enjoyed the comfortable chairs and table set up outside our door -- pleasant place for morning coffee. Nicely located if you are going to the Passion Play. Read moreGenuine Expedia guest review
"Hotel close to downtown"
No lights on outside stairs. Toilet seat broke. Heat lamp in bathroom broke. Plug ins loose and unsafeGenuine Expedia guest review
It was clean and comfortable. That's where the plusses end. They had the rooms full of these really creepy stuffed animals - several in the rooms and hundreds, maybe thousands in the lobby. The staff (owners) were abrupt and rude. They refused us in-room coffee (told us that guests keep spilling grounds on the carpet and housekeepers were sick of vaccuuming […] them uo-SERIOUSLY?) they really had no amenities at all. Oh, I forgot. There is a pool, which is located right on the very busy highway. I will never stay there again, not when there are so many other choices in Eurika Springs. Read moreGenuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. Some rooms have a couple stuffed animals to make feel like home and in the lobby has a collection items. The most of the customers like them a lot. We have no coffee pots in the rooms, but we have fresh coffee always in the lobby. Pool and hot tub is front of the hotel and very popular in the summer. Every customer is different and like different things.
"Shower and bath /ac"
Went to take a shower after a long trip and it didn't work , the a/c wasn't working also when we booked online it was a pet friendly motel and when the attendant seen our dog we had to pay an extra fee for the pet , the attendant told us there was nothing wrong with anything it all works and wouldn't even come up to see or offer us another room , this […] place doesn't deserve to be in buisness the staff was rude just don't make the mistake we did Read moreGenuine Expedia guest review
Response by Stonegate Inn Thank you for your review. If you have a pet, please, let us know, because we have the separate rooms for pets on the first floor on the back side, where they can go to walk right by the door to the wood. A pet fee is $ 10.00 dollars, when a pet leaves, we need to spray the room and this cost $ 10.00 dollars. In this room a shower is working fine, the electric company just changed the shower heads and they working automatic. AC units are new Carriers and they are perfect, if you know, how to use them. Hotel was complete full, so we could not offer another room.
"OK For The Price"
The Hotel Was Decent Enough For The Price. It Was A Little Dirty, Mostly Dusty And Some Trash Left In The Corner Of The Bathroom. Staff Seemed Nice Enough But Were Rarely Around. I Would Stay Again Because It Is In My Price Range But Would Probably Take Some Clorox Wipes With Me Next Time Just To Be Sure It Is Cleaned To My Standards.Genuine Expedia guest review
well, to be honest.....their was nothing but coffee for breakfast and they had no lids for it ...the lady was nice...i also had no clue where the concession stand was.....it pointed to upstairs and i have bad knees.....a groundsman said it was an old sign and there were older gentlemen 4 doors down that wanted ice too.....finally as i left the nice […] lady gave me a bag to go....it was needing some updates.....that morning i wanted to sleep in but the lawn and grounds guy was doing noisy work....also , he left a hose out right where i would pack and it was that i didnt want to fall. Read moreGenuine Hotels.com guest review
"It's a motel not your house!"
If all you need is clean room, sure stay. Two words- stuffed animals- in the room facing the bed all six of them. The grounds are covered with tiny birdhouses and flamingos. The owners many cats live on the grounds as well. With the bonus of low water pressure and no hot water. No thanks, never againGenuine Expedia guest review
Response by Stonegate Inn Thank you for your review. We have stuffed animals in the rooms for the families and other customers to feel like home. Birdhouses and flamingos to something to look for all customers. We have only ONE alive cat, his name is Boom Boom and he is 12 years old and NEVER bothered anybody. All customers love him. City was working with the water line and they needed to shut off water a short period.
"Don't stay here"
This place is shoddy...the counter guy was inappropriately flirty, the place smelled, the area was shady at night. The walls are so think you call hear ALL the outside noise!! I would recommend spending a little extra to stay somewhere nicer. Or if you're wanted a lower cost place there are $39 places close to this one that look similar for less!Genuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. Hotel has night light for all night long. Hotel has built from concrete and stones, so room's walls are very thick and sound poof.
Arrived to find that the toilet seat had pubic hairs, unsanitary to say the least.Genuine Expedia guest review
"Ok for the money."
It was a decent place for the money. However, it is needing some updating.Genuine Expedia guest review
very disappointed. no coffee in room had to go to ofice to get coffee. too many stuffred aminals and dolls around room. bed very unconfortable and had plastic sheet on it which made it very hot in trying to sleep. dirt in corner and along baseboard in bathroom. only really nice thingswas the friendlyness of the ownersGenuine Hotels.com guest review
Can't complain about anything at the motel. The only complaint it was a little noisy on the street at night but you find that any place. The rooms were very clean and the receptionist,etc were very courteous and helpful.Genuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. You are always welcome back to Stonegate Inn. Have a great Fall!
Stayed for two nights. Room very musty smelling. Rooms were supposed to have wi-fi but didn't. Had to go up by office for connection which was very inconvenient.Genuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. We have Wi-Fi all rooms, but sometimes has connection problems, because of the bad weather.
"Would not stay again"
The room was very dirty... Things left in the bed from previous guest And there was a bug under pillow... Shower was filthy..Genuine Expedia guest review
"EASY ACESS AND CONVIENT TO DOWNTOWN"
NICE PEOPLE AND EASY ACCESSGenuine Hotels.com guest review
Never again!Genuine Hotels.com guest review
"There are better places to stay"
If you are going to Eureka Springs there are just better places to stay. This is definitely a run down motel....wouldn't stay here again.Genuine Expedia guest review
Overall it was fine. Low rate was great. Staff worked really hard to make our stay pleasant.Genuine Hotels.com guest review
"Great place to stay and great bargain."
Enjoyed the resident animals, Boom Boom and Thunder. Very nice people that run the place.Genuine Hotels.com guest review
"Sweet lady runs this motel, but..."
A very sweet lady runs this motel, but there are cleanliness issues. Despite the cleanliness of the bed and bathroom, the carpet was FILTHY. I MEAN FILTHY. The bottoms of our feet would be black, which forced us to wear flip flops while in the room. Unfortunately, this issue with the carpet will keep us from every staying there again. ICK! EWWWW!Genuine Hotels.com guest review
Was a little weird with the stuffed animals everywhere. The rooms weren't bad and bathroom was a little small. I enjoyed the honey bunn and little debbie continental breakfast, was really satisfying ;). But if your looking for an adventure and not stay in a cookie cutter hotel. This is the one for you!Genuine Hotels.com guest review
we were in town for just 24 hours, we needed something inexpensive and clean, this fit the bill. The pool was clean, hot tub wasn't working but owner said it was recently replaced and the electrician had not finished his work on it. We weren't expecting a room with a microwave and fridge, this was an added bonus. It was not the Four Seasons, or the […] Crescent, but it was overall clean and simple and a fraction of the cost. The owners were very nice and interesting to talk to over breakfast. Read moreGenuine Hotels.com guest review
"Close to the Passion Play"
the room was nice but the bed was not very comfortable.Genuine Hotels.com guest review
"overpriced for the quality"
Had new matresses but they were low quality. The breakfast was a wrapped institutional pastry and coffee, no juice. Older ma and pa motel that was relatively clean, with old motif. The air conditioner was in great shape. There was somewhat of a communication barrier with the owner who had a strong foreign accent.Genuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. Mattresses are new and they are nice quality. Breakfast is Continental breakfast: coffee, tea and pastries. We have no restaurant here, it is on the next door. A lot of people here in USA come from the different countries and they have an accent, it is nothing from wrong with that.
"Great value and nice staff"
I stayed 2 nights here and if definitely recommend it to anyone wanting a great place at a decent priceGenuine Expedia guest review
"Their isn't anything wrong"
First couple at front desk we argumentative and rude in my opinion. We found a cockroach in room. First she said it was not a cockroach. She also did not offer another room or say she would get pest control or spray. She said it was basically normal. Outlets needed to be replaced. When we put our iPhone charger in outlet it fell out. Exterior of carpet […] was dirty. Read moreGenuine Hotels.com guest review
Response by Stonegate Inn Thank you for your review. We have no any cockroaches in the rooms. These customers found a dead bug outside from the parking lot. It was nothing wrong the room. It was raining and they had nothing to do in Eureka Springs, they checked out. We sprayed all rooms every week. We clean carpets after every customer.
"I'll be back."
I chose the hotel because it's pet friendly. Very nice hotel. Clean, comfortable, conveniently located and a great, friendly staff. The hotel is just the right size. Tables and chairs on the patio in front of each room. Plenty of parking. I will definitely be back.Genuine Hotels.com guest review
Good location in Eureka Springs, Ar. Just a basic place to sleep. Continental breakfast was disappointing. Just a couple boxes of little Debbie snack cakes and coffee. Had we been traveling with children and expected a decent breakfast I would have been more upset. Owner is pleasant and helpful. Overall a good experience.Genuine Expedia guest review
"What a charming hotel!"
This wonderful establishment was affordable and close to everything.The owners were onsite and available as soon as we got there. They were so friendly! I was very pleased with every aspect of this stay. The pool and hot tub were lovely. There was even a dartboard. The outdoor area was very accommodating and pleasant. Even though the rooms are non-smoking […] there were tables outside on all levels with ash-trays. The rooms were well decorated and very clean. I will definitely return. Read moreGenuine Hotels.com guest review
"Great room and location"
Everyone was so nice, and friendly. Room was great.Genuine Hotels.com guest review
"right in the middle of everything"
We had a great time.The owners of the motel were very friendly would stay again if we ever go back.Genuine Hotels.com guest review
Did not have in room coffee, if that had been known I would not have booked there, otherwise was OK.Genuine Hotels.com guest review
"Close to the activities we were doing."
Disappointed that the hot tub was not in working order and the pool was dirty on the bottom.Genuine Expedia guest review
Was very clean!Genuine Hotels.com guest review
Manager and wife were very nice, The parking lot was well kept. The rooms didn't have any comfortable chairs. The bed was very high for my disabled wife. Maid service was poor at best. I would not recomend this location to my friends next time.Genuine Expedia guest review
Response by Stonegate Inn Thank you for your review. Stonegate Inn has no handicap rooms at all, they all are regular rooms. Maid service takes care every room as needed.
"Was not clean and needed more ammenities for cost."
Not happy cleanliness is most important to me I would have liked more ammenities. Not have to go to office to get pop needs blow dryer.Genuine Expedia guest review
"nice hotel close to town"
had a nice view of the creek and the trees and it was very quiteGenuine Expedia guest review
The hotel was old but had a certain charm about it. There was an eccentric old couple who we enjoyed visiting with.Genuine Hotels.com guest review
"Not worth the price."
Upon arrival, our room was covered with stuffed animals and pillows, we had to request them to be removed so we could put our own things out.. Bathroom VERY small, more like a stall. Bath fan did not work, owner said it was like that when they purchased motel 7 yrs ago. Plug sockets would not hold a plug. Towels were very thin, small and not soft at […] all, very scratchy. No towel racks to hang towels. They're continental breakfast was a small packaged roll and a cup of coffee. We will NOT stay there again. Read moreGenuine Hotels.com guest review
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