All hotels in Eureka Springs, Arkansas, United States of America
1 room, 2 adults
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2106 E Van BurenEureka SpringsAR72632United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
2.9 / 5Fair

Score breakdown (from 140 reviews)

  • Value for money
    Best value for money
  • Location
    Great location
  • Service
    Fantastic service
  • Cleanliness
    Quite clean
  • Room
    Room is not nice
  • Food
    Food is not good
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1.0 / 5Poor
"close to town, easy in and out of facility"
The day we arrived (29 Oct) the place had just been auctioned off to someone. We were given a room in the rear of the hotel which was good.The room appeared clean, upon getting into it further there were a number if things wrong with it 1. there were two queen sized beds the first one had a long black hair on the sheets and it also had a depression in the mattress that made it so you needed to hang on to keep from rolling back into the middle of the bed. 2. The T.V. had just a few channels available, maybe 60 3.The soaps provided were cheap and small which broke into pieces when used 4. The linens were well used and of poor quality. 5.The tub/shower had some hardened goop in the inside of the tub, not much but enough to question what it actually was. 6. The commode seat was not the proper seat for the commode and management DUCK TAPED the seat cover back because when you utilized the commode the back fell against you when seated. 7. The bathroom tissues was two steps above tree leafs, poor quality. 8. the room phone did not work 9. We were not offered a different room 10. On check out day (1 Nov), we asked for a wake up ,which never happened, as the time change ocured that A.M, check out time was 10:00 a.m.
Genuine Expedia guest review
Other trip Nov 2, 2015
Frank
US
3.0 / 5Good
"Was close to activities that I was attending."
Door was hard to unlock and had dirty pillowcase under the chair. I checked but sheets did seem clean so I stayed. Beds were not really comfortable but it was just 1 night. Man there was nice and so was maid that I talked with.
Genuine Expedia guest review
Other trip Oct 26, 2015
Linda
US
3.0 / 5Good
"Convenient location"
Plumbing was in need of repair. Bathtub needed a good scrubbing.
Genuine Expedia guest review
Response by Stonegate Inn
Thank you for your review. Hotel has no plumbing problems at all. Eureka Springs City changed a new water meter on the building and shot water off for a short period.
Other trip Oct 22, 2015
Cathy
US
1.0 / 5Poor
"Like living in someone else's dorm room for a week"
We had a dog that was kenneled in her cage while we were not there and they were told that when we arrived. We had stayed there before. They never cleaned our room the whole time we were there. They said they didn't realize our dog was kenneled even though I told them when we arrived.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. We gave these customers very nice front room of the hotel.The housekeeping knocked the door, but the dog was barking very angry and she could not go in and cleaning without owners being present. We never knew, that the dog was kenneled. The situation like that, the owners need to tell us the first day, not the last day, so we can come and clean the room right away.
4 night trip with friends Oct 14, 2015
Raymond
US
1.0 / 5Poor
"Poor"
Had to ask for an iron, that was in the office area. Had to get it myself. The toilet did not work,informed office,he told me to that the lid off and push down on the flow thing it would let the water to flow.Had to do that each time. It was nice that it was pet friendly. The free breakfast was cookies.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. The irons and hair dryers you can get from the office. Hotel was full and the maintenance man repaired the toilet on the next morning. Continental breakfast is coffee, tea and pastries.
2 night trip Oct 8, 2015
A Traveler
US
2.0 / 5Fair
this hotel was fairly clean, very old and run down, cracks in the sink, bed was good. second day we got fresh towels except for the facecloth. Had to use the same one as the day before, don't do that at home. no hair dryer, no coffee pot. they sold stuffed animals and gave a dirty old pillow to take home with us, left it in the room. not too happy with the place.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Hotel has built concrete and stones and it is very not old. If the customers leave their own pillows in the room, hotel is not responsibility to keep them here.
2 night romance trip Oct 7, 2015
Paula
US
2.0 / 5Fair
"I'd try a differs hotel next time."
Towels and soap are very cheap. Continents breakfast is a joke.
Genuine Expedia guest review
Other trip Sep 19, 2015
cc
US
2.0 / 5Fair
"Low end and outdated"
We stayed here with another couple.When checking in the owners were nice but had food stained clothes on and were right out of the beverly hillbillies. The first room they put us in was absolutley filthy. Hair from previous guest was in the sink the bed (sheets pillows blanket) there was toothpaste in and around sink ..dirt on sink and bathroom as well as tables and fridge. Toilet seat was nasty and it wouldnt even flush.stuffed animals in room were grungy and old. Carpet was wet in spots. They moved us to another room before our friends showed up and this one was a little better. Toilet seat needed replacing and shower had dead bugs in it. There was a brown sticky liquid by the phone and again the stuffed anmals were grungy and stunk. But bed and sheets were clean. After we got stuffed cleaned up ourselves it was tolerable. Our friends showed up and they got the first room we were put in and was in a little better shape but not much. Parking in back is tight for a pickup . Rooms smell very musty and hotel needs alot of upgrading. Its close to everything was bout the only good thing. Wont stay here again .
Genuine Expedia guest review
Response by Stonegate Inn
Thank you for your review. These customers had 2 King beds rooms on the back of the building, The both rooms are clean and very popular rooms and never complains before. If you like to have a luxury hotel, do not come to Eureka Springs . Eureka Springs is built 1850's and it is a famous historic town and all hotels are old.
Other trip Aug 21, 2015
ed
US
2.0 / 5Fair
"Bad experience"
the bed was weird. the mattress was loud and found out the next morning they did not take the plastic off of the new mattress. No coffee in the rooms and the office did not open till 7am to get coffee in the office. We did not stay the second night due to this and the wi-fi signal would not reach to my room which was frustrating.I would not stay here again.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Mattresses are new and all plastic are taken out. Continental breakfast is served after 7.30 Am . Most of restaurants open at 8 AM. WI-FI works fine, sometimes thunderstorms knock it down.
2 night romance trip Aug 8, 2015
roger
US
1.0 / 5Poor
"Sub-standard hotel"
I would not refer this hotel to anyone. Shortage on towells. Brown recluse spiders.no continental breakfast as advertised. little debbie honey buns handed to you.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Hotel has no any spiders , our terminator comes every month and spray. Continental breakfast is coffee, tea and pastries. We have no restaurant here and all ,what we served , need to be the individual packages.
2 night family trip Jul 31, 2015
Linda
US
3.0 / 5Good
"Honeymoon trip"
Room was ok could have been a little cleaner in bathroom area found hair and trash around stuff that they looked like they just wipe around stuff with out picking it up
Genuine Hotels.com guest review
2 night romance trip Jul 31, 2015
A Traveler
US
1.0 / 5Poor
"Gross"
When it said it was in eureka springs historic district I thought it would be within walking distance of the strip. It was dirty. I couldn't even find a vending machine. Not staying here again.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. The historic district is about a mile around Eureka Springs. A vending machine is at the office.
1 night trip with friends Aug 5, 2015
Savannah
US
3.0 / 5Good
Good location. Easy to get in and out of parking lot. Room , Nothing fancy.
Genuine Expedia guest review
Other trip Aug 5, 2015
A Traveler
US
2.0 / 5Fair
"sleepy"
The A/C unit was vary loud in the room, did not sleep well. And the bathroom door didn't close correctly.
Genuine Hotels.com guest review
1 night romance trip Jul 18, 2015
A Traveler
US
4.0 / 5Excellent
"Great location close to attractions"
Had a pleasant experience on our visit to Eureka Springs. Hotel was clean and close to everything we wanted to do. Owner was nice and informative at check-in. While this hotel was not as modern and didn't have a lot of extra amenities, it served us pretty well.
Genuine Expedia guest review
Other trip Jul 27, 2015
Paula
US
1.0 / 5Poor
"Don't stay at stonegate"
Room was dirty, breakfast was so pathetic it was non existent
Genuine Hotels.com guest review
2 night trip with friends Jul 17, 2015
Ryan
US
3.0 / 5Good
The owners were very friendly and pleasant. The rooms were outdated in decor, but the room was clean and the bed was very comfortable. The hot tub was broken, which disappointed my husband. Overall, the room was worth the price.
Genuine Hotels.com guest review
2 night romance trip Jul 17, 2015
June E
US
2.0 / 5Fair
"extra charges and grief....."
says they accept dogs but then gives you alot of grief about it. charges $15 a day extra - nothing mentioned on the web about that - total charge went from 74 a night to 89 a night. at that point it would have been easier and much nicer to stay at a true resort.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. The dog charges are mentioned on the web. The most of the hotels do not take pets at all and if they do it, they charge for $ 100 dollar for dogs extra, We only charge $ 15 dollars per pet, because when customer checked out, we need to special shampoo the carpet and spray the room.
4 night family trip Jul 2, 2015
A Traveler
US
4.0 / 5Excellent
It was good, everything was good. No problems. Rooms clean, accomodations were good.
Genuine Expedia guest review
Other trip Jul 11, 2015
A Traveler
US
3.0 / 5Good
nice motel
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Very Pleasant"
Just a little dated but very clean and comfortable. We have been twice. Great couple that owns it. Its always a pleasure. Will be back next year.
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2015
Stephanie
US
5.0 / 5Outstanding
Stayed there every time I go to Eureka Springs
Genuine Hotels.com guest review
2 night family trip Jul 3, 2015
Larry
US
4.0 / 5Excellent
"Central location."
Check in was quick. Room was clean. Staff was accommodating and made sure my family had rooms together. Parking in back was close but other than that I would recommend this motel.
Genuine Expedia guest review
Other trip Jul 6, 2015
A Traveler
US
2.0 / 5Fair
"Dissappointed"
Rooms smelled musty and like dog urine. Lights in vanity area would not stay on. Had to keep flipping switch back and forth. Air conditioner had to be left on high cool to cool room. We stayed in lower level. Will not recommend or stay there again.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. All rooms are cleaned , sprayed and shampooed very well and they have no any smell. Ac- units are Carriers and they keep rooms very cool. In Eureka Springs has problems with electricity, when it is thunderstorm and rain.
3 night trip with friends Jun 18, 2015
chris
US
4.0 / 5Excellent
Great place to stay
Genuine Hotels.com guest review
2 night family trip Jun 19, 2015
Steven
US
2.0 / 5Fair
Towels were to hard and not soft. No coffee in the room, no iron overall ok
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. We have no coffee pots in the rooms, but we have always coffee at the office. Irons and hairdryers are at the office too.
2 night family trip Jun 19, 2015
Barbara
US
4.0 / 5Excellent
"It's affordable and clean"
Not a lot of frills, but nicest people. Great location
Genuine Hotels.com guest review
1 night business trip Jun 18, 2015
Patrick
US
1.0 / 5Poor
"nasty hotel"
sheets had cigarette burns, Walmart sacks for trash can liners. When ask for more towels, the man said and I quote " let me finish my movie then I'll wash some" I took pictures of the dusty phone, sheets and trash cans. Oh my! Really! I called and reported this but got no help.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review . Stonegate Inn is non-smoking property, we have no cigarette burns on the sheets. We have always extra towels on the front desk . Nobody reported or complained to the manager.
1 night romance trip Jun 6, 2015
A Traveler
US
3.0 / 5Good
"no vacancy"
I will not rate the hotel itself. when we arrived at 11:30 pm they had given our room up to someone else.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Hotel cannot keep a reservation, if a customer gave a decline credit card number.
1 night romance trip May 23, 2015
Patrick
US
3.0 / 5Good
Nice mom and Pop motel in Eureka Springs. The owners are very friendly and let us check-in way earlier than normal. It was very much appreciated.
Genuine Expedia guest review
Other trip May 17, 2015
Don
US
1.0 / 5Poor
"pet rooms"
their pet rooms were down in the back, and smelled very bad.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Our pet rooms are backside, because customers are very easy to take their pets to walk right to the woods. Pet rooms are sprayed and carpet cleaned after every stayed with the pet .
2 night trip May 8, 2015
A Traveler
US
3.0 / 5Good
"Stonegate Inn built for the Stone Ages!"
Went to Eureka Springs for a family wedding. The hotel was quaint but it needs to be upgraded desperately. The lighting was dark and dim which was probably a good thing. They had stuffed animals in every room -- interesting. I did enjoy being able to sit outside of the motel room and enjoy the beautiful weather.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Stonegate Inn is beautiful building, very well built from natural stones and concrete 1986. Hotel is recently updated. Rooms are large and convenient.
2 night family trip Apr 24, 2015
A Traveler
US
3.0 / 5Good
The hotel was fine for what we needed it for, a place to sleep and get cleaned up.
Genuine Expedia guest review
Other trip Apr 26, 2015
A Traveler
US
4.0 / 5Excellent
Great owners very friendly room was very quiet and clean
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
US
2.0 / 5Fair
"March 14th, 2015"
Had to kill a spider on the wall just a couple hours after we checked in. Also the ice maker wasn't working, major fail. That was our first time in Eureka Springs. No hair dryer in the room. We won't be staying at Stonegate Inn again and I would not recommend it.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Ice machine was not on yet, because is out of the season in Eureka Springs , but you can get ice from front desk always and we have hair dryers on the front desk too. You need to only ask. We cannot put them in the rooms, because they disappeared. Hotel has no any spiders.
1 night family trip Mar 14, 2015
Lynn
US
1.0 / 5Poor
"Very rude front desk"
Man who runs front counter was extremely rude. Our cheaply made key broke into our door when we went to get another one the guy was in his bath robe walked us to our room and insisted that we broke the key because we used it wrong?? They're "continental breakfast" includes packaged pastries. Will never stay here again.
Genuine Hotels.com guest review
Response by Stonegate Inn
Thank you for your review. Our keys are made from hard metal and they are very difficult to brake. You have to use force to brake them. The night audit was not rude, he just opened the door for you and let you go to sleep.
1 night romance trip Feb 13, 2015
Catherine
US
2.0 / 5Fair
"My stay"
Very low water presure, no handycap access, in order to get my wheel chair into the room, I needed to lift it over the curb. Was suppose to get contienfial breakfast
Genuine Expedia guest review
Other trip Feb 11, 2015
Roger
US
5.0 / 5Outstanding
"Friendly"
It was so nice to fine a motel where the owner were the ones running it by then self from checking to maid service. This super nice older Italian couple were very friendly, and on Saturday evening invited "Everyone" to stop by the office for some home made spaghetti which I know would of been great but we had to meet some friends else where. If you are looking for a 5 star motel with paid up tight help only working for a paycheck and with owners living it another country or a corporation then this is not for you, But for a place where you are going to feel very welcome then give this place a try.
Genuine Expedia guest review
Other trip Jan 7, 2015
Dick & Zola
US
3.0 / 5Good
"Didn't even go.."
We bought this hotel through the mystery deal, where you get an unknown hotel for a discount. But, after reading the frightening reviews, including one about feces in a bed and unknown substances on walls, we took a loss and found somewhere else to stay.
Genuine Expedia guest review
Response by Stonegate Inn
Thank you for your review. These customers never checked in hotel and they wrote a bad review. The reviews online are not true always. Please, check in and stay at the hotel first, before write a review.
Other trip Dec 23, 2014
A Traveler
US
1.0 / 5Poor
"Disappointed"
The guy at the hotel was rude when we checked in at night. They were nice but overly nice during the day. My friends room had standing water in the tub and the room smelled really bad. There was also a lot of food on the food from previous stays. The breakfast was not a breakfast just packaged cookies and pastries that looked stale and old. The pictures are deceiving compared to the actual place.
Genuine Hotels.com guest review
2 night trip with friends Nov 14, 2014
A Traveler
US
2.0 / 5Fair
"Our trip to Eureka Springs."
The beds were uncomfortable. The ice machine was broken. The box-style tv made a high pitched noise when it was turned on. The convenient mini-frig. kept us awake all night with its running. The sheets were dirty or stained. We were kept warm with the heater. We did like how conveniently located the site was.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
Marshana
US
2.0 / 5Fair
"Not staying there again!"
Bed bugs found in 1st room. Staff implied we brought them in. Changed room but bed was very uncomfortable. Will not stay there again.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
5.0 / 5Outstanding
"kaye fason"
Enjoyed my stay. Rooms were very clean. The lady at desk very polite. After reading other reviews I was a little concerned about staying there. But everything was fine. No problems whatsoever. A lot of the things I read in review was simply not true. The dog is beautiful very well behaved. Didn't bother anyone. No body bothered us. Great location for us. Loved the chairs and little table set by each room on outside. Overall I had a great enjoyable stay at Stonegate will stay again next time I'm in Eureka Springs.
Genuine Hotels.com guest review
1 night business trip Oct 24, 2014
kaye
US
5.0 / 5Outstanding
"Great Stay"
The owners were very helpful and very nice.
Genuine Hotels.com guest review
2 night romance trip Oct 20, 2014
Jordan861
US
3.0 / 5Good
This is an older motel and has out of date decor and the rooms have a strong odor in them that bothered a friend of ours who has trouble with asthma. The bed was comfortable and the room fairly clean, there is a small fridge in the room which was nice.
Genuine Expedia guest review
Other trip Oct 26, 2014
A Traveler
US
2.0 / 5Fair
"Choose another location if possible"
Upon arriving back to our room to go to bed, we pulled down the bed and found a towel under the sheets. We lifted the towel and found what appeared to be human feces. We took a photo and woke the manager. She did come and change the sheets, but did not offer another room or a refund. Even though the sheets were changed, it still had leaked onto the mattress pad, which was not changed. Never again.
Genuine Expedia guest review
Response by Stonegate Inn
Thank you for your review. If you checked in hotel a few hours earlier and complained on the midnight, we do not know, what really had happened. The manager could not offer another room, because hotel was full. The manager changed the sheets and the customers were very happy after that.
Other trip Oct 22, 2014
Leslie
US
1.0 / 5Poor
"Not great, but cheap enough."
Cheap enough for Eureka Springs, but no ice machine, the beds were NOISY. If you turned over, it sounded like the bed was wrapped in plastic or something.
Genuine Hotels.com guest review
1 night family trip Oct 16, 2014
A Traveler
US
2.0 / 5Fair
The upkeep was very bad. The ice machine was broken, the locks on the doors were so old, it took us 10 minutes and a neighbor to open the door. It did not have any amenities except, soap and lotion, no iron or even a hairdryer. The bed was worn, but clean.
Genuine Hotels.com guest review
1 night trip Oct 18, 2014
A Traveler
US
2.0 / 5Fair
I don't mind old hotels but I do want them to be clean and in good working order. Sheets and towels smelled clean and looked clean. But overall the room was dirty. The bathtub lacked plug and the shower curtain rod fell down and I had to put it back up. The lady who checked me in was very nice.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
2.0 / 5Fair
"Nice people, room was extremely gross."
We stayed here on October the 11 2014. Upon arrival I was at first surprised that the cost of one of the rooms we rented was higher than the other one. I asked why and was told that it was booked for 4 people to stay in. I am not sure why because only 2 of us were using that room. I was told that since it was booked through Expedia, there was nothing that could be done about it. When we got to the room we noticed that there were several personal items laying around. Items like shoes, a pacifier and other small items like that. When we got ready to go to bed, we pulled down the sheets and found a towel laying in the middle of the bed. We lifted the towel and found what appeared to be human feces. I took pictures and woke the manager up. She did come and change the sheets. She did not offer a new room or a refund. She blamed the cleaning crew. I appreciated her changing the sheets, but felt a refund or another room should have been offered.
Genuine Expedia guest review
Other trip Oct 20, 2014
Leslie
US
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