Due to the hurricane, we had a bad experience. No running water or electricity as well as rationed food and drinking water made us have a very poor experience.Genuine Expedia guest review
"Nice Hotel, Gorgeous Ocean!"
We had a blast! How could you not? The hotel was a little bit further from the downtown scene than we thought but we could still walk there in about 10 min on the beach! Would stay again!!Genuine Expedia guest review
"Excellent resort, food below average."
This resort is amazing. Right on the beach with gorgeous views of the ocean and "The Arch". The staff is constantly at work keeping the entire resort spotless. Very friendly and attentive. Service is excellent. Only downfall is the food, although I've come to expect this at all inclusive resorts. There are tons of variety but the quality is not very […] good. It lacks flavor and overall satisfaction. By the last day we wanted to puke thinking about one more buffet trip. Also, don't buy in on the "restaurants". They're simply buffet food presented in a fancy way. Another complaint is the noise in the mornings. Their website specifically states they can't guarantee noise free rooms, and they're not lying! If you drank too much the night before and want to sleep it, forget about it. You will be awoken to the sounds of loud door slams and cleaning crew in the hallways. Read moreGenuine Expedia guest review
"Amazing View! Wonderful staff!"
The view was Amazing! The staff were very polite, welcoming, and friendly. Anytime you were ready to sit down someone was there to pull your chair out for you. Always coming by to see if they could get you something.Genuine Expedia guest review
Loved the Riu Palace! Room was always clean and neat, plenty of towels. Would recommend it highly.Genuine Expedia guest review
"Nice facility. Beautiful grounds."
Too American for my travel preference. Great place for couples. Zero cultureGenuine Expedia guest review
"Very nice hotel and best service"
I had a wonderful time .Very nice hotel and staff .Great service ,exelant food.With one word everything was perfect .Genuine Expedia guest review
"2nd time staying here, always top notch."
Never disappointed, they remembered us from 5 years ago and upgraded our in room bar with top shelf. We will be going back in 3 months!Genuine Expedia guest review
"Great Resort overall"
Great resort overall. Much to do, lots to eat, and never needed to leave the area. Only downfall was the hotel staff at times. When we arrived our ocean view room had a broken shower. It took 2 hours for someone to come out and "fix" the knob (after we had been at the pool all day and missed dinner). Eventually we asked to be switched rooms. They put […] us in a much lower room with a view of a dirt field. Very un-accomodating and never apologized once. Read moreGenuine Expedia guest review
It was amazingly beautiful! The resort was even better than we had expected! The staff was friendly and kind and the amenities blew us away. Everywhere you looked people were cleaning and smiling!Genuine Expedia guest review
"Very nice place, great view."
My wife and I stayed for five days. The resort was lovely and our room was very comfortable with a great view, we booked a ocean view junior suite. The minibar was great, the fridge had water, sodas, and beer. Above the fridge was bottles of rum, vodka, tequila, and brandy. If you run out of anything you just dial 9 and they bring your resupply right […] up. Room service was also very good with a small but good selection of food and snacks. The staff who deliver never act like they expect a tip, but of course they deserve one. We always take a lot of 1's and 5's or have local money ready for this sort of thing. The shows in the evening were all pretty good, especially the International show, they have obviously hired professional dancers. The bars are all good, and they are all over the place. I have to add that the resort restaurants are very difficult to get into. I tried three times and the only openings were at 8:45 at night 2 or 3 days out, which is way too late. Except the Japanese restaurant, which was the worst. The fish had been frozen, and we were 100 feet from the water. I'm serious... Read moreGenuine Expedia guest review
This hotel has everything you could ask for in an all inclusive experience. The staff is friendly and efficient. The only drawback is that you really can't swim in the ocean right in front of the hotel, but it is just a short wAlk down the beach to a place you can swim plus paddle board busts and kayak rentals. We definately plan on vacationing here […] again soon with the whole family Read moreGenuine Hotels.com guest review
"Nice value all inclusive hotel on the beach"
Great hotel for the money. Clean rooms and friendly staff. Food was good and drinks were plentiful.Genuine Expedia guest review
Very nice hotel, with very professional and friendly staff, the food was very very good, given the number of guest! Definitely go with the all inclusive, very good value for moneyGenuine Expedia guest review
"All Inclusive - Including Attention to Details"
We were at the Hotel a week and the entire experience was excellent. The General Manager was ever-present to the point we joked "where's Waldo" as his tall thin bearded profile was omnipresent insuring the guests were well served at all times. Our stay ended with an unexpected departing gift from our server to our boys. The entire staff was gracious, […] friendly and most helpful. Off-site recommendations include Jasmine in San Jose - out of this world roasted salsa, La Galeria at the Marina, and Salvatore's - hidden gem for Italian Food in Cabo. Read moreGenuine Expedia guest review
"Spectacular hotel on the beach"
This hotel far exceeded our expectations. The hotel itself was absolutely gorgeous. We had an oceanview room but to be honest I don't think there could be a bad view in the place. There were 5 restaurants and everyone of them was filled with an array of delicious food. The deserts were so decadant !! The staff was very friendly and there wasn't any […] request that was too much trouble. By the end of our trip we were on first name basis with much of the staff. The room was well stocked everyday with alcohol, water and sodas. The room was cleaned twice a day and the bed was turned down at night. The staff was constantly cleaning. I even gave it the white glove test and checked behind the nighstand and it was pristine. There were plenty of chairs and activities for everyone, tequila volley ball, water aerobics, yoga, skeet shooting, bingo, ping pong. The entertainment at night was very good as well. They had comedy skits, games where the audience participated, musicals, etc. We met a lot of nice people at the resort and exchanged names so we could keep in touch. They had young people, familes and retired people and everyone had fun and got along. We stayed for 6 days and we never left the resort...we didn't need to. This was definately one of the most beautiful hotels I've stayed at and one of the best vacations we've had. I plan on booking my next vacation at any one of the Riu Hotels or resorts around the world. We will definately be back. Read moreGenuine Expedia guest review
"Beautiful hotel! Great view of the beach!"
Loved that it's all inclusive! Different variety of restaurants. The swim up bar was my favorite pool! Staff was quick to help and very friendly. The beach was very accessible and hotel had fantastic view of the beach! I would recommend this resort and would definitely comeback and visit!Genuine Expedia guest review
"Perfect for anyone!!"
The hotel staff was wonderful. There was always something to do! And they kept amazing maintenance and cleanliness every where we went!! A deff must, perfect if you looking for a family vacation or just a getaway from the hussel of every day life!Genuine Expedia guest review
"Nice Hotel, but the beach is not swimmable. :("
Good experience. The buffet was good, not outstanding. The Restaurants that you made reservations at were hit or miss. The drinks were good, the service was good. Fun things to do at the resort as well. Spectacular view. The beach not being swimmable was a huge minus though. I wouldn't go back just because of that. But I would try an RIU Hotel again […] but just at a different location. Read moreGenuine Expedia guest review
great Hotel...can be a little loud at night. The dinner reservation system can be frustratingGenuine Expedia guest review
Awesome hotel with a beautiful view. Food was excellent and staff was very friendly. Will definitely go back!Genuine Expedia guest review
"pleasant working hard smiling staff"
The room stayed humid and very damp if i didnt keep my freezing AC on,had to call staff to clean mold off my wall.Genuine Expedia guest review
"6 star not 5"
Great stay!!! It should be 6 star not 5. I will go back for sure!!!Genuine Expedia guest review
"5 days in total relax"
Simply amazing place. Riu Palace is a great hotel ! RaccomendedGenuine Expedia guest review
"Will come back again!!!"
My wife and I stayed last week for 5 nights. We were a bit nervous because of some of the reviews, but we were so relieved when we got there. The front desk, super helpful. The reservation desk girl was amazing, she even called a local nail salon to make an appointment for my wife. We ate at 4 specialty restaurants out of the 5 nights. And the night […] we ate at the main dinning hall they had lobster! Employees are super friendly, always working, cleaning and trying to spark up a conversation when they have a free moment. Only thing we didn't like was that the pool bars closed around 6, which was kind of early for us because we had booked excursions for 3 days. Great time! Read moreGenuine Expedia guest review
This was great getaway. The entertainment was fun and there was always food to eat no matter what time it was. I had a great time but would have liked a better bed. We did not get very much sleep because the bed was not comfortable at all.Genuine Expedia guest review
"Cabo in the "Off Season""
We stayed at the Riu Palace in mid August for a birthday getaway. It was pretty hot and humid, but it was fantastic at the resort and pools. It wasn't over-crowded, and it gave us an opportunity to eat in some of the specialty restaurants and take advantage of some of the tours that are normally booked. The rooms were comfortable and well taken care […] of. We had a Junior Ocean View Suite that faced directly over the pools and onto the ocean. Beautiful. The resort has a view of Lands End, and it's only a 5 minute taxi into town ($14.00) The staff was friendly, spoke English and Spanish, and was extremely friendly and helpful in helping us figure out the area and excursions. Read moreGenuine Expedia guest review
The staff was wonderful. Everyone was always polite and willing to go above and beyond to accommodate your needs. The resort is clean, well kept, and beautiful. I would stay at this resort again.Genuine Expedia guest review
"Best buffet! Pool and location"
Alberto, silver, alex, hector, and the pool not on right side we're the best! Loved the towel animals in room! We.will travel back!Genuine Expedia guest review
"Nice hotel with awesome ocean view, great food"
Checked in was nice and easy, however, hotel room was outdated. Our room was located right behind the front desk, very nice view of the ocean but it was noisy at some nights since the hallway was marble floor and had many foot traffic, cart wheeling even at late late night, and early morning. Food was excellent, so much choices, our family enjoyed the […] most was the buffet place, we were there all the time since reservation was not needed. Service was great, all staff were friendly! Thank you! Read moreGenuine Expedia guest review
"Nice hotel resort"
I enjoyed my stay here. However, junior suite is rather small for two people and wifi is not very reliable. On the plus side, we did not have much difficulty getting reservations at the restaurants and breakfast/lunch/dinner buffets were excellent throughout our stay. Please note that the current is quite strong along the hotel beach; be wary of straying […] in too deep! Read moreGenuine Hotels.com guest review
The staff were very friendly and the rooms are super clean. Buffet food ia mediocure and restaurant foid was excellent. All you can eat and drink. Cant go wrong with that.Genuine Expedia guest review
"Excellent place close to the beach and view"
Great place to stay, comfortable great food at all times buffet and the different restaurants as well and lots of drinks straight from the bottles. Great staff and very clean. For the price you can not go wrong. We booked with Expedia and want an experience they had an agent from Grayline who is affiliated with Expedia at the hotel. He called us the […] day after we checked in to let us know if there was anything we needed to let him know. Great guy his name was Jerry. And of course we ended booking more fun things with him like the Cabo tour and the Dolphin experience. Its a wonderful place to be can't even express how wonderful in words you will have to go and see it. One tip, Take a lot of change its a good thing to tip as you go around, they do work hard to keep you comfortable. Read moreGenuine Expedia guest review
"Excursion / wake up call"
The hotel stay was excellent only one problem with communication on wake up call. We missed our deep sea excursion but over all we took other excursions just about all with the exception of the most costly one. But will return and catch up on the marlin trip on the next oneGenuine Expedia guest review
Rooms and food were decent. The pools were all great! Next time I would prefer staying closer to town.Genuine Expedia guest review
My family and I visit this wonderful place for the second time this year and can not express in words this fine hotel and its wonderful staff, plenty of entertainment for all of us, food, location to San Lucas Los Cabos, thank you all for kindness and been so cordial to us, these wonderful memories will forever be remember.Genuine Expedia guest review
The hospitality of all the staff was off the chart. Palace is an excellent name for the facility. They make you feel like royaltyGenuine Expedia guest review
"Great place to stay and excellent staff."
My wife and I came here for our first all inclusive experience. Really enjoyed the grounds, staff and all the fun things to do. We are already going to plan to take our 4 kids( young adults)/here. Never felt the need to leave and go any where else. We have mostly done cruising, but really liked this. No pressure to go or do anything except what you […] want!! Read moreGenuine Expedia guest review
Hotel is beautiful. Stayed here 3 times. Very clean, staff friendly, variety of food n restaurantsGenuine Expedia guest review
Nice hotel very clean and staff so pleased Food variety for everyone. A lot of things to do. Especially trips to some areas like Camel ride,snorkeling,zip line.Genuine Expedia guest review
"I prefer to go to Cancun."
The food and drinks are very average. The hotel property is nice and clean. The staff were very friendly and helpful. You can’t swim in the ocean. It is very cold and the waves are very dangerous. I’ve been to Cancun and it is much nicer. For the same price you get much better service and food quality is excellent. I stayed at Grand Melia (the new name […] is Paradise Cancun Resort). It is an excellent resort/ hotel with high quality service and food. I had a memorable experience. I won’t go back to Cabo next time. Read moreGenuine Expedia guest review
We paid for 2 rooms with ocean view and double beds...rooms did not have double beds so had to switch rooms, then only had partial ocean view. The water pressure was so low that bathing was virtually impossible. The juice drinks all seemed to be made with some substance other than real juice. Expected better shopping for a hotel this largeGenuine Expedia guest review
"All Inclusive near the Beach"
My family and I enjoyed the stay. The staff was very courteous and attentive. They cleaned the rooms at least twice a day, filled up the fridge with beverages, and provided towels. The buffets always had hot and fresh food. They had lots of food choices in each of the restaurants in the hotel. They had on site companies that offered activity information […] and prices. The only item that was a hassle was to return the beach towels before the cutoff and to keep track of the card they gave you for each person. At first I also found it a bit odd for the pools to close at 7pm but later found out that it was to add the necessary chemicals and that you could swim at your own risk. Read moreGenuine Expedia guest review
The trip was a prize for contest with my company. I had a great relaxing time with my honey and the fact that it was all inclusive, our only expense were the excursions and souvenir shopping.Genuine Expedia guest review
Hotel was great...bathroom was a little tiny but overall, great experience. Strongly recommend it.Genuine Expedia guest review
I've stayed at other resorts in Cabo and the Palace is definitely my favorite.Genuine Expedia guest review
"Mildew in the rooms"
The room we were in had a sofa that was visibly full of mildew. Upon our insistence they took the sofa out of the room and replaced it with a cleaner one which helped a lot but the mildew smell permeated the room, and our clothing. The air conditioning did not work well. The bed was very hard and uncomfortable. The activities were well coordinated […] and the entertainment was fun. We had a couples spa session but it was anything but romantic. No ambiance at all. Make sure you bring mosquito repellant. Read moreGenuine Expedia guest review
"Service service service!!!"
This was by far the best hotel I have ever stayed at!! The service was the best I have ever experienced. The hotel is so clean and well kept. The food the great. So good at any hour of the day. Infinity pool was clean, so beautifully laid out and relaxing. Swim up pool staff was very attentive even though it was crowded at times. I will definitely be […] back very soon, for sure. Just need to get the water taxi to come to the hotel. But do not let this in any way discourage you from choosing the Riu Palace. You will not be disappointed. I promise!!! Stevie D Read moreGenuine Expedia guest review
"Hotel Needs Service"
Front desk rude and unaccomodating.. Until management was demanded Rooms not cleaned or towels replinished Rooms damp & moldy Air not cold Food and restraunts great Pool waiters great!!!Genuine Expedia guest review
Beds were very uncomfortable. Paid for ocean view with expedia, but after checking in we could barely see the ocean through the palm trees. They let us move to an ocean view room. We had to call the hotel front desk our last 2 nights because the neighbors were so loud late at night. This was kind of a party hotel and the nightly entertainment was pretty […] loud as well. The lunch buffet was terrible, and we weren't the only guests who thought so. Breakfast was pretty decent as well as dinner. Mexican night was the best. Pools were great and hotel staff was very nice. We wouldn't go back nor recommend that any friends stay there. Read moreGenuine Expedia guest review
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