"beautiful hotel and views"
very relaxing and more food and drink than you can imagineGenuine Expedia guest review
Overall experience was a 10. Staff extremely friendly and helpful. Facilities top notch! We would stay here again and again. Only 1 minor chink was it was a bit far from San Lucas.Genuine Hotels.com guest review
"Nice hotel but a little far from downtown"
Nice hotel but you have to get a taxi to go to downtownGenuine Expedia guest review
"Very nice Hotel, and good location."
The only bad experience was at the Reception. I booked an ocean view room through Expedia and the hotel gave me a garden view, even when I double check with them before, about my reservation supposed to be an ocean view room. I called Reception to have them fix this problem, and they were trying to convince me that, that room was an ocean view, if I […] see it from the balcony. After all, they gave me an ocean view room and I was happy at the end. Rather than that my experience with this hotel was worth it. Read moreGenuine Expedia guest review
All was fabulous with the exception of bed comfort. Terrible hard & my back is killing me. However, services & staff were great & food & drinks too!Genuine Expedia guest review
"Best vacation ever!!!"
Best vacation ever. Great customer service, atmosphere was amazing, and best of all food and drinks were available 24/7.Genuine Expedia guest review
"Fabulous place to stay"
From the minute we arrived to the minute we left, our experience was exceptional.Genuine Expedia guest review
"Great Service for Return Guests"
Everything Great. Especially personal attention from Ernesto at front desk and Upgrades from Yvonne Bauer. This was our third annual July 4th fishing trip to Cabo and stay at the RIU Palace and the personal attention to our requests were outstanding! Thanks to All! I could not give a higher recommendation to anyone considering a Hotel in Cabo San L […] ucas. Read moreGenuine Hotels.com guest review
Excellent will be back. Best hotel I've been to! Staff is amazing. Hotel goes above and beyond to help.Genuine Expedia guest review
"great relaxing vacation"
I always read lots and lots of reviews before we stay any where. I always throw out the ones that are complaining the entire time as those people usually are just whiners. And I'm glad I did! The Riu Palace was a great place to stay! Almost all the reviews said how clean it was--and it was!! They were constantly cleaning. It was rare you ever saw trash […] around. You had turn down service for you bed at night, the staff was super friendly and helpful. Really our only complaint was they would not give you change for larger bills. We did find that the bartenders would though. Obviously, tipping is not mandatory but we found that service was so good that we tipped often. Bring LOTS of ones and fives. You will need them for wherever you go. We used Cieleto Lindo transfer serive to and from the airport and they were fantastic. Read moreGenuine Expedia guest review
The hotel was beautiful, food was good, staff friendly. But they did not replace certain bathrooms items unless requested such as towles, soap etc. also unless the air was always on due to the weather the floors were very wet and we almost slipped and fell.Genuine Expedia guest review
"Very nice very well organized."
Beautiful place. Staff was amazing and so was the food. I am trilled I will love to go back.Genuine Expedia guest review
"Great hotel staff and beautiful views!"
My cousin and I took this trip as a fun, pre-grad school girls trip. It was great! The hotel staff was amazing. They really go out of their way to help you and make sure you have everything you need. The entertainment staff was also amazing, and a lot of fun. The hotel food was average and the beds were pretty hard. However, even with those small details […] lacking, we had a great time. The resort itself was a lot of families and couples. The Riu Santa Fe, right down the beach, had a lot more people our age, so it was nice to be able to travel between the two. The Palace definitely was the nicer of the two. Overall we had a great time and would definitely consider Riu again. Read moreGenuine Expedia guest review
"Great ocean front resort."
Thoroughly enjoyed our stay. Looking forward to next time.Genuine Expedia guest review
I stayed for 15 days and had a great time. This is my first stay at an all-inclusive resort. I was able to arrange for all of my activities with the Expedia person at the hotel. I really like the breakfast, lunch and dinner buffets and all the great choices for a person with my limited tastes. The pool was great and I really enjoyed my light Pepsi and […] fruit punch included. Read moreGenuine Expedia guest review
"Amazing beautiful getaway"
We stayed at the riu palace for a week for our honeymoon. The staff was amazing. They were always there to help. Everything was very clean. Food was great! Buffets had a lot to offer. Also an amazing view! We will definatly stay there againGenuine Expedia guest review
"Very close to town and beautiful view......"
We just returned from my 50th birthday trip from the Riu Palace. We had a wonderful trip! The hotel staff was very accommodating to most of our needs. The only negative was trying to check in. We arrived at 12 noon and 4 hours later we got a room. I got an oceanfront room for the first time (splurge for the birthday) and it was on the 3rd floor of the […] hotel. The view was okay but back off the beach near the lobby and it was barely above the trees. I expect oceanfront to be right on the beach. Wouldn't waste the extra money.......my friends had oceanview and gardenview and was just as good as our room. The hotel needs to update the rooms but the food and drinks were good. I would definitely stay here again.........the view is fabulous!!!!!!!! Read moreGenuine Expedia guest review
The good: The grounds are immaculate, employees constantly cleaning, and the food is amazing! The pools are also well maintained and it's easy to get drinks. The bad: The front desk never had our luggage delivered to the room even after we called. We had to go hunt it down. Our ceiling had a leak in it that got our couch wet. We called the front desk, […] twice. Their solution was move the couch and put trash cans under it. No apologies or offers to move us. I even told the desk as we checked out. No apology then either. Beds are also really hard. I have stayed at other Rius before. This one wasn't my favorite. I had better service at the other one. Read moreGenuine Expedia guest review
"Nice location on the beach"
This was a beautiful resort on the beach. Great views from most rooms. Good food. Great cocktails - premium alcohol. Would go back!!Genuine Expedia guest review
Great hotel. Disappointed that pools closed at 7pm and there weren't more authentic Mexican food choices available here. Overall, i was satisfied with the great service.Genuine Expedia guest review
Staff go out of their way to make your trip amazing and you never go hungry or thirsty 24 hours a day! Food was awesome, drinks a little watered down but when it's unlimited who cares. Second time there and would still recommend it to any family!Genuine Expedia guest review
"Another GREAT STAY !!!"
Our second time staying here and we had so much fun.... Everything was excellent !!! We will stay here again next year !!!!Genuine Expedia guest review
"This hotel is beautiful right on the beach."
The hotel staff is very friendly and helpful. There was always staff cleaning. The pools have lots of activities and the food was wonderful. We loved it so much we booked the hotel for our Son's Wedding Great destination wedding place. Everyone is very helpful. We love it!!!Genuine Expedia guest review
We had an amazing time this resort has everything. Will definitely stay here again.Genuine Expedia guest review
"Nice hotel, mellow but fun and great for families."
Had a great time, right on the beach, helpful staff and good food.Genuine Expedia guest review
Beautiful location, professional staff, excellent food and service.Genuine Expedia guest review
"GREAT SERVICE & EXCELLENT STAFF"
Wonderful resort, great service, very good food, (REALLY IMPRESSED WITH BUFFETS) beautiful views EXCEPT that we did not appreciate looking out to the ocean with sales people selling their wares obstructing our view. The location of our room was terrible right outside our room was the ice dispenser so you can imagine the noise consistently throughout […] the night was not appreciated. Also we did not appreciate the plastic covering on the bed, a terrible , terrible nights sleep. the plastic not only caused discomfort because it holds in the heat but it makes noise when you move even the slightest move Read moreGenuine Expedia guest review
It was a great experience. Staff was always friendly, food was good and there was plenty to do if you didn't want to relax by the pool.Genuine Expedia guest review
"wonderful all inclusive"
went with 5 couples total. all had ocean view rooms, wonderful hotel , the staff were all so friendly , plenty of choice on the buffet, just one minor complaint about having to make reservations at the restaurants, its a bit of a pain. but all in all great experience. this is my second time at this Riu and have been to others also. would definately […] recommend the hotel Read moreGenuine Expedia guest review
Relaxing all inclusive. Buffet food selection was excellent. Only negative was bathtub with cylindrical slippery bottom. Be careful standing in tub!Genuine Expedia guest review
"great place had a great time"
First time to cabo, we had a great time at the resort, would highly recommend it to everyoneGenuine Expedia guest review
"Awesome hotel great staff!"
Had a blast! Would stay there again! Clean rooms and great food! Clean beach!Genuine Expedia guest review
"The hotel was decent."
It hotel is decent. It was great for a budget. Too far from the marina you have get a $14 taxis every time you want to go downtown where everything is. Also the water by the hotel you can't swim in. My biggest complaint was the room smelled like mildew. I even changed rooms and it still smelled...I had a garden view by the way. But the ocean view room […] that my friends had didn't smell at all. The staff were all pleasant. Food was decent as well it did the job and kept me fed. Oh and the drinks weren't the best they tasted watered down and the mixers had a funny after taste. Read moreGenuine Expedia guest review
Nice hotel, not good if you like walking and site seeing. Sand is rough and the roads very busy. Hotel itself is beautiful, however, the bathrooms need an update, and getting in and out of the shower can be challenging... I see have the bruise on my shin to prove it. Pillows are too flat. Other than that Great. ;this is our 2nd stay at this hotel and […] both time had to ask for a room chance, we paid for an ocean view and got a dirt bank view!!! Read moreGenuine Expedia guest review
"Great staff, good for families, good food, BAD A/C"
Good stay...safe, nice staff, good food and nice rooms. Warning. The A/C was bad. Room felt wet and humid for the entire vacation.Genuine Expedia guest review
I stayed at several all inclusive hotels before and I will choose RIU palace from now on. But to those who want softer mattress RIU doesn't have it.Genuine Expedia guest review
"Nice Hotel beach front"
Foods are great, I didn't drink much but even all the drinks in the hotel, beach front is wonderfulGenuine Expedia guest review
Been here 3 times over the past 4 years. Love it every time! Great location and service.Genuine Expedia guest review
"Nicen, clean, beautiful view, delicious food."
my family and me loved. we going to have fun with discovery dolphins, dining in sun rider too. fishing in the found in the sea of Cortes, ride buggies, and jet skies and to many other activities.Genuine Expedia guest review
This hotel was absolutely gorgeous! The customer service was amazing the staff was so nice and helpful at all times! I have traveled the world and have never been to such a clean hotel with as great as service as this one! And the food I give 100%. Restaurants and buffets are to die for. Even the poolside service was impeccable !!! I highly recommend […] this hotel for families or for couples ! To die for ! Read moreGenuine Expedia guest review
I will go back. The palace is really a nice place and the staff are great.Genuine Expedia guest review
"Great Family Vacation!!!"
The food was delicious and the staff was very friendly. The kids enjoyed all the activities and activities directors... We can't wait to come back..Genuine Expedia guest review
There was a group of 8 of us and every last one of us had a fantastic time!! I can say that the food was excellent no matter where we ate!! The staff is constantly cleaning and mopping. We didn't know what to expect when we read all the reviews but I can say we didn't have one problem!! The staff was friendly and took care of our every need!! The activities […] staff made our kids (15-18) have a great time!! Thank you all for a wonderful vacation!! Read moreGenuine Expedia guest review
"Very nice all inclusive hotel"
The hotel is immaculate, the food at the buffet is great. We enjoyed the Mexican food especially. We are not big drinkers so we were very satisfied with the bar. My son got married at the hotel. The wedding planner was excellent, taking care of every details, everything was organized to our liking. A couple of nights we heard some very loud people but […] there are tons of rude people all over the world, especially when alcohol is unlimited. Overall we were satisfied beyond expectation and already planning the next Riu Palace trip. Read moreGenuine Expedia guest review
"Nice views, a little away from downtown"
The hotel was fantastic - especially for all-inclusive. The food at the hotel was very impressive. The bars and the dance club are fun! GREAT pool and outdoor patios. The spa was great and the fact that you could also use the Santa Fe's facilities was a plus. The only downside is that the hotel is not walking distance to downtown, shops, or restaurants […] outside of the hotel. A taxi is needed to get to all activities outside the resort. If you're looking to relax and not have to think about anything, stay at the Riu!! Read moreGenuine Expedia guest review
Was treated like royalty upon arrival and throughout entire stay> Loved the whole experience. Facilities are are well kept and the food availability was unrivaled in similar resorts.Genuine Expedia guest review
We got married here 5 years ago with 40 people in attendance and the hotel is just as beautiful, immaculate and the people amazing as 5 years ago. We stayed for 4 days and the ocean front suite was definitely worth it. Would and will go back again!!Genuine Hotels.com guest review
"Great Place to stay."
We just got back from a great Vacation. The Hotel was beautiful, service was wonderful, and the food is fabulous. Read all the reviews before going but nothing to worry about. Internet was a bit slow in the late morning/early afternoon but it was fine. Rooms were nice. Worried about the double bed vs the king bed but staff pushed the beds together and […] put a mattress topper on which became a LARGE king. Drinks were strong and service was great around the pool or in the bars. They turn down your bed at night, and clean your room in the morning. Felt very safe there. Walked into town one morning which was a nice walk. We took a bus into town one afternoon which was fun. Food was fabulous . smoked salmon, piles of shrimp, fresh juice from carrot to mango. went to all the restaurants. Krystal was our favorite especially the leek soup with shrimp. The ocean is deceiving and saw 3 people get pulled out by lifeguards. One was transported to the hospital. There is quite a undertow and the waves are strong. Be careful. I would definitely go there again. We walked over to Santa Fe in the mornings for coffee. Nice walk over. We went over in the afternoon just to see the view from there. The crowd is younger and a lot more rowdy. The pools at the Palace were a nicer crowd. Only thing we would suggest is there has to be a better system for making dinner reservations. Doesn't really make sense. Read moreGenuine Expedia guest review
Nice hotel, highly recommended, i like the all inclusive package.Genuine Expedia guest review
"Not good service, very nice place."
The resort was beautiful. The food was pretty good. The pool and pool bar was great. First, we booked through hotels.com and ended up having a reservation for one room & one person, the second person meant we had to fork over another 600 when we arrived. We talked to some other travelers and they had the same experience. The Supervisor was not willing […] to work with us at all on this. I do not expect another guest to be free at an all inclusive but it seemed like a scam. Second, I overheard some of the cleaning staff talking about me in Spanish as I walked by, They were making comments about my gender and must have assumed I could not understand them. Third, there were some nice restaurants at the resort. I did not like that I had to get up early and head to the reservation desk as it opened at 7 am to make dinner reservations for the most popular restaurants. This is a beautiful place and the staff somewhat ruined it for me so I gave the service a 1. Read moreGenuine Hotels.com guest review
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