"Excellent hotel close to West Train station"
Hotel convient to arrival at West Bahn Hof Station, just across the street. Hotel clerk at reception was outstanding, she made arrangement for taxi to airport for a departure at 0600 hrs. She also arranged city tour and made special reservations for Mozart/Strauss concert and dinner. Plus she provided info on city transportation system. Room was good […] size with 2 beds and the outstanding feature was the heated floor in bathroom. Even though across the street fromrailroad, We could not hear any noise from railroad, Breakfast was a more than adequate. WIFI was available, but only in downstair wating room, but no problem logging in on my tablet. Hotel was very good as a base for traveling in the city, with subway and trams across the street and resturants close by. Plus large shopping area inside of Railroad station (across the street) Read moreGenuine Expedia guest review
"Very close to Westbahnhof"
The building seemed to be quite old. It was well renovated but air circulation was not good. The room was too hot but there was no way to control the temperature in the room. Staffs are very kind and helpful. It is very close to the station, (actually platforms) so it was very convenient for us with big luggages.Genuine Hotels.com guest review
"Friendly staff and convenient location"
Very comfortable and enjoyable due to friendly and professional staff. We highly recommend this hotel. Elizabeth and Andrea at the reception were extremely nice and helpful to us, making this stay so wonderful!Genuine Hotels.com guest review
For us a great location. Just walk out the door of the west ban train station and the hotel is visible across the street. We bought a 48 hour metro pass and were only a few stops from the city center tourist sightseeing.Genuine Hotels.com guest review
I enjoyed my stay on my last day in Vienna. It's convenient to shopping mall and restaurant which is just in front of the hotel. Train station is just in front of the hotel. I highly recommend.Genuine Hotels.com guest review
"Wonderful hotel staff."
This staff at this hotel is so friendly and pleasant to speak to. They arranged our tours, breakfast, and gave plenty of recommendations and directions. Breakfast buffet was very good. Hotel room was quite warm though so we requested a fan. Very close to the train station which we found very convenient.Genuine Hotels.com guest review
"I would go back."
Many shops and restaurants nearby. Westbahnhof is a good transport hub with, apart from the railay, two U-bahn lines and many tram lines. Within minutes you are anywhere in the city. For example, to Schönbrunn by trram takes 10 minutes. My room was good size and well equipped, but too warm. I did not take the 13 euro breakfast. If you want something […] lighter (and less expensive) there are many places around, for example in the station. Read moreGenuine Hotels.com guest review
"excellent hotel for the area"
This hotel is very nice for the price. It is next to the train station, so you can roll your bags across the street and right up to the track. The night manager held our room, even though we were almost 2 hours late arriving. The staff is courteous, attentive and efficient. If I ever need to stay near the train station in Vienna, this is where I will […] stay., Read moreGenuine Hotels.com guest review
"Walking distance to points of interest"
Our room was unexpectedly large and quite comfortable. Bed linen was comfortable and clean. The pillows though were unusually flat, but a couple of them made up for the comfort I prefer. Hotel is across the streel from U3, U6, Westbahn train station, and shopping mall with grocery store, restaurants and retail shops. The staff was professional. I give […] this hotel a 3.5 rating. I would have given it a higher rating but the floors in our rooms needed replacement, and cleaning was ok but could have been more thorough. The hotel's main area and carpet are dated and need upgrade, but overall our stay was uneventful and we felt safe. Read moreGenuine Expedia guest review
"Convenient to train station and subway system"
Very enjoyable. Perfect for our needs with an overnight stay passing through Vienna.Genuine Hotels.com guest review
"A good location to take the airport bus"
It is a good location if you need to take the early bird bus shuttle to the airport, as my case. The TV had only 4 channels to choose from and there is no free coffee. You have to take it from the mini bar. A little far from the city center.Genuine Hotels.com guest review
"Not a great stay at all"
Went by location and past reviews of this hotel. Was not impressed. When I got there, the elevator was not working and was told it would be repaired and back in service the next day. I had a large suitcase and my work rollerbag (working trip of 12 days). Was given the smallest room on the 3rd floor and had to schlep the bags up a circular staircase! […] Pillows were flatter than crepes, my room faced the street, so quite a bit of noise, no desk to work at, carpet to bath was tattered. Even though it was a non smoking area of the floor, there was a constant smell of fresh cigarette smoke that wafted into the room. The staff was friendly and the rest of the area was clean, and the proximity to the Westbahnhoff and shopping were great, but there are better places to stay in the area that I will stay at in the future. Read moreGenuine Hotels.com guest review
It was a moment that I can not forget. The hot water did not work one morning. The hotel lobby is filled with cigarette smoke ofr 2 nights of mu stay. Somebody inside the hotel personnel is smoking inside.Genuine Hotels.com guest review
"Two things I liked but, disappointing overall."
The location of Westbahn was great in terms of being across the Westbanhof Train Station(we arrived from Italy). Arriving and leaving was perfect. Its closest to the Museum Quarter, a few train stops away. Other attractions were more stops and transfers away, which is why our price was reasonable. Luckily, I had a deal if I stayed 3 nights, and even […] then, I expected better for what I paid. Nothing stood out for me, except for Alex, who works night shifts-who is nice, helpful, and patient. I don't mind a room being simple, but at least clean and comfortable, and I think it could have been better. The bed was ok, and the shower was ok. The water pressure is not strong and the temperature is either hot or cold. This annoyed me. Also the constant smell of cigarettes, even in our non-smoking room. The rooms were silent from street noise, but not from our neighboring rooms with thin walls. Read moreGenuine Expedia guest review
"Good choice for couples"
First, We liked the location of it. Services and behaviours of Hotel personales are nice. As a couple we spent very nice times there.Genuine Expedia guest review
"Warning - scam - do not stay here, not even 1 star"
This was a horrible experience. Hotel advertised as a four star hotel, unbelievably even had good reviews. I believe the reviews could have only been done by hotel staff. Not to be trusted. Dirty, seedy, no balcony, no ac, definitely not a 4 star hotel as advertised. Cheap cheap cheap carpet, plywood doors on some rooms, like a metal over plywood on […] others. At best a 1 star hotel. Can't stress enough, do not stay here. When mentioned several of the complaints to Indian gal at front desk, she became very defensive and claimed that Hotels.com is the one that writes the description and rating, not her fault. Not a balcony in any of the rooms (not that balcony was important to me). Bed hard as a rock, and sheets/bedding dodgy too. If u like 1 star hotels or less, I guess could be for you. I think should be removed from Hotels.com site. Read moreGenuine Hotels.com guest review
"Pleasant hotel near a major train station"
The location is perfect if you are traveling to and from Westbanhof train station. The hotel is across the street. My room was on the courtyard side and it was very quiet. I imagine rooms facing the street could be noisy. The room and the bathroom were spotless, but the room was rather small. Not much choice in terms of TV channels in English (actually, […] no English channels in my room, but apparently they have English channels in other rooms), but then who needs TV when one can go out and enjoy the beautiful city? All in all, a very pleasant experience. Read moreGenuine Expedia guest review
"Smallest Room ever stayed in"
Very nice people but the room was much smaller than a cruise ship room. Certainly not a 4 star. Probably a 1 1/2 Star due to the size and decoration of the room.Genuine Hotels.com guest review
"Westbahn Hotel near Westbahnoff in Vienna (Wien)"
I was extremely satisfied with every aspect of my stay at the Westbahn Hotel! Review of hotel ameneties, rates, and location was easy through hotels.com. The rate was easy on my pocketbook, and the location was PERFECT if arriving in Vienna by train at the Westbahnhof train station: you just get off train, walk towards the train station building, then […] at the head of the train platforms instead of entering the building, just turn left, walk half a block to the stop light, and the hotel is directly across the street! Considering all the luggage I had, I couldn't have asked for a more ideal hotel location. Additionally, the hotel staff was very helpful and friendly. I arrived with no specific plan on what to do for my short visit, and they provided me with tour information, booked my tour, and offered advice on excellent and affordable restaurants both near the hotel as well as near the city center. If I ever have the opportunity to return to Vienna, I will absolutely stay at the Westbahn hotel, and I will recommend any friend or family member who visits Vienna to stay there as well. Read moreGenuine Hotels.com guest review
"great hotel and location"
This hotel is right across the street from the train station. Our room was a nice size and clean. We didn't hear any noise from the street. The clerk was exceptionally helpful. The internet was free and worked fine. there's also a computer and printer in the lobby for guests.Genuine Hotels.com guest review
just excelentGenuine Hotels.com guest review
Well located to local metro. Service was great. The bed was kind of hard though.Genuine Hotels.com guest review
Yes i would recommend this stay just a couple of issues though nothing to be to concerned about... (1) is you have coffee making facilities though you have to pay for the use of coffee or tea sachet so take your own easy to purchase ..actually i take them everywhere ... (2) Internet access in room and have to pay for this service. (3) i booked deluxe […] room for one and received a key to a single room after bringing this to the attention of the night reception i received the correct room and key. (4) Breakfast is 13 euro though did not take this option. (5) i asked if there was any messages for me and the reception replied no with laughter...not sure what to make of the reception staff as not up to date with some simple questions... (6) yes i would still recommend this hotel it was very clean and very convenient to my needs...a lovely asian restaurant around the corner shopping walking distance near by or simply catch the train to the main tourist destinations ..importantly airport shuttle bus leaves on the hour from the airport to walking distance (2) min to the hotel from Westbahnholf station bus stop... Read moreGenuine Hotels.com guest review
Small room (tourist double) but clean and adequate for a couple nights stay. Hotel front desk clerk very friendly and helpful. Enjoyed our stay.Genuine Hotels.com guest review
"very good hotel, recommend strongly!"
We really enjoyed our stay at the hotel. The employees are all very very friendly and helpful. Very close to the westbahn station where you can find restaurants, supermarkets, clothes shops,etc. Only 4 stops with underground to St.Stephan Cathedral, and arrive at schobrunn palace in about 15mins or less. Very clean hotel. Very good priced as well, I […] think I found a good deal! Just one thing, no wifi available inside the room, only at the lobby. But that didn't affect us at all, since we were always out. Read moreGenuine Hotels.com guest review
"great location and friendly people."
I was saticified. It was a great tripe and rememerable.Genuine Hotels.com guest review
"for me, it was the perfect location"
It could not have been any better!Genuine Hotels.com guest review
we were close to the train station but the room was very quiet. Our room was very small but clean and was cheap. The hotel has a nice community lounge. The hotel was within close walking distance of shops and museumsGenuine Expedia guest review
Stay was enjoyable, the breakfast provided as part of the stay was very good and provided lots of options. The cot provided for the 3rd person staying in the room was not comfortable - this was one of the only issues we had. Location of the hotel was good, and in reasonable walking distance of the locations we were visiting.Genuine Hotels.com guest review
Great location and fantastic service.Genuine Hotels.com guest review
"Large room but no AC"
Pretty good accommodation but it would have been better if there was AC.Genuine Hotels.com guest review
"Not so comfortable hotel"
This hotel, though adequate leaves a lot to be desired. The reception staff were most unfriendly and seemed not interested. The rooms were adequate, though small and definitely needs air conditioning It is located close to the metro and bus station which gives easy access to the city. I would not be in a rush back to this hotelGenuine Hotels.com guest review
Travelling in Austria in summer could be made more enticing if hotel owners brought their hotels up to date by providing air conditioning. It's not good enough for a city or country to think their reputation sells them when competing destinations are already living in the modern world of air conditioning.Genuine Hotels.com guest review
"Value for money"
Hotel is a bit old but very well maintained. The room is small but has everything we need. It is just next to the Wien Westbahnhof which allows us to travel around quite easily. The hotel also comes with free LAN which is reasonably fast.Genuine Hotels.com guest review
It's within a metro ride of EVERYTHING in WienGenuine Hotels.com guest review
"Great Value with Access to the Best of Wien"
It's a little bit outside of the center of everything in the middle of Wien, but Wien is so small and safe that it's incredribly walkable from the hotel. The hotel rooms are a bit small but not unreasonable, and the hotel does a fantastic job keeping everything clean. I'd stay here again.Genuine Hotels.com guest review
"Great place to stay"
The location of the hotel is excellent. You don't even have to go through the main building of the Westbahnhof station. The hotel is around 50 m from the platforms. The staff are nice. Breakfast is pricey if it isn't included in the room rate. The room was a little small but I believe that's how they are in Europe. The heater wasn't every effective […] but I didn't complain. The room came with a couch, TV and minibar. There's no wifi in the rooms but there is a LAN connection. Wifi is available in the lobby. The elevator is tiny and only fits 2 people (150 kg) and barely has place for a suitcase. The food court in the railway station is open till 11 pm so it's possible to get cheap food. Some of the other hotels in the area are on sketchy streets with "women of the night". However, this hotel is not on of them and is in a good area. Great place to stay if you're alone/with a family. Read moreGenuine Expedia guest review
"Great Location, Bare Necessities"
The standard rooms are too small for comfort. The bare minimum expected of a hotel, except for the location which is great, next to the rail station.Genuine Hotels.com guest review
"Small Standard double rooms"
There is hardly any room for us to move around in their standard double rooms. Very depressing to stay in room.Genuine Hotels.com guest review
"Convenient for connections"
Helpful staff, reasonably comfortable room, a good resting point between destinations.Genuine Hotels.com guest review
Staff very good and very helpful Hotel is a little tired and can be very hot during the dayGenuine Hotels.com guest review
"Nice convenient hotel near train station"
This was a very nice hotel just across the street from the train station. The room was a little small but adequate, decorated in European style furniture. There was no air conditioning but the windows opened onto a very pretty courtyard. It had easy access to the metro and buses. The staff were very pleasant and helpfull and there was free wi-fi as […] well as a computer in the lobby for guest's use. We recommend it and would stay there again. Read moreGenuine Expedia guest review
"A Mod European Hotel Well situated and great value"
This hotel is right near the train station and metro lines so getting around is very easy. Good shopping and food within a few blocks. The hotel offered a bar and a sitting area with internet access near the lobby. It is an older hotel hence the elevator and rooms are of a period but clean and accessible. The breakfast you can obtain separately ( which […] was very healthy and generous) The staff was informative, polite and helped with a smile. The price for a clean serviceable and well situated hotel was more than acceptable. Read moreGenuine Expedia guest review
"This is NOT a four star hotel"
Where do I start? The room was perfectly adequate IF they were advertising themselves as a three star hotel but they were claiming to be four star. For a four star hotel I expect: magnetic key card: this hotel had old fashioned keys on a chain which broke twice in our two night stay. I expect wireless internet. I was given a modem cord. I expect a well […] appointed bathroom. I got a sink, toilet and a tiny, tiny corner shower. I expect a decent breakfast for a decent price. The Westbahnhoff charged 13 euros for a very run of the mill continental breakfast. I wouldn't have minded any of this if I had booked into a three star hotel - what really irked me was the fact that they were calling themselves a four star. I stayed in three star hotels in Paris and Geneva that were better than this. Just be honest! Read moreGenuine Hotels.com guest review
VALUE FOR MONEY, WELL LOCATEDGenuine Hotels.com guest review
"Superb location right in front of Westbahn station"
The hotel is directly in front of Westbahn station which makes it very convenient to take trains from outside Vienna as wel as metros within Vienna. However, the condition of the hotel is rather old and the lift doesnt' make you feel secure. The hotel service is very good and willing to help. Wifi is also available in the lobby and hot water flask […] available in the room. Read moreGenuine Hotels.com guest review
"Very good location and very helpful reception"
I have booked a day tour and required to call up to confirm, approached the reception for help and the lady was very helpful.Genuine Hotels.com guest review
"good location but ..."
the hotel needs a complete renewal, particularly the rooms.Genuine Hotels.com guest review
"practically in the train station"
super-convenient location right across from train station. room a bit hot but otherwise fine. coffee in room in ad misleading as it is not free but part of minibar. friendly despite late-night arrival and early departure.Genuine Hotels.com guest review
Friendly English speaking staff, nice buffet breakfasts (extra charge). The hotel is across the street from Westbahnof with frequent connections to the airport, and the subway line U3 taking you to the historical center of Vienna. A 45 minute leisurely walk takes you straight from the hotel to the Museum quartier. Really, all of the interesting plces […] are in a walking distance, except for Shonbrunn, Belvedere and the Prater. Read moreGenuine Hotels.com guest review
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