All hotels in Vienna, Austria
1 room, 2 adults
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3.4 / 5Good

Score breakdown (from 328 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.8
  • Comfort
    3.2
  • Condition
    3.2
  • Neighborhood
    3.8
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5.0 / 5Outstanding
"Nice and easy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very friendly staff, excellent location, clean, all basic amenities available. I would stay here again.
Genuine Hotels.com guest review
1 night trip with friends May 15, 2015
Norbert
US
4.0 / 5Excellent
"Good small hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Conveniently located from the train station and shuttle from airport. Small private hotel, restaurant on-site. Friendly people. Not far from the center. Beds are small, like most of European hotels, but manageable. if will come on-business again - would stay again.
Genuine Hotels.com guest review
3 night business trip Jan 10, 2015
A Traveler
US
3.0 / 5Good
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I didnt know I was booking a small beg I thought King size was suppose to be big, but next time I will go for the queens double.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
"friendly staff. Noisy. Great location next to the"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
friendly staff. Noisy. Great location next to the train station
Genuine Hotels.com guest review
1 night trip Jan 1, 2015
A Traveler
US
2.0 / 5Fair
"Low cost hotel, but a bit old and smokey"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel was quite old and smelled like cigarettes in spite of "No Smoking" signs everywhere. People sensitive to smoke should probably go somewhere else. Otherwise, the hotel had a decent location and price so would be suitable for travelers on a budget.
Genuine Hotels.com guest review
1 night business trip Nov 6, 2014
A Traveler
US
2.0 / 5Fair
"Cheap-looking hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Staff was all the time somehow morose. It seemed like the customers were distracting them. They never cleaned the room floor an during 8 days they did not change the bedding. Even when we left to the door sign 'please clean the room'. Rooms are low and small, floors of the corridor are covered with worn-out synthetic fabric, and everywhere a bit musty air. All around the hotel were signs of No Smoking, including on the doors of the rooms, still every morning the fresh strong smoking smell came from the corridor straight to the room. Only one socket for charging cellphone. No ambiance. I paid for 8 nights for two USD 584 versus USD 450 for two in January in this year in Tourotel Mariahilf. Tourotel Mariahilf is very nice old viennese building with real viennese ambiance. High rooms, natural parquet and natural stone. Room was much bigger, with writing desk. In Westbahn Hotel was just a shower corner, but in Tourotel Mariahilf was bathtube and bigger bathroom. As there is check in in hotels at 2pm and we arrived at the hotel about 11AM Tourotel Mariahilf had room ready, but in Westbahn Hotel we had to wait till 2pm.
Genuine Expedia guest review
Other trip Oct 6, 2014
Melchior
US
2.0 / 5Fair
"Disappointment"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Room on the1st floor does not befit a 4 star hotel ranking. It was dark and noisy.
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
US
2.0 / 5Fair
"No more then 2 stars hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This hotel is overrated. No more then two stars hotel. It needs major renovation.
Genuine Expedia guest review
Other trip Sep 29, 2014
Y
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean, comfortable room with sofa and coffee table. Tall, stately windows. Judith at front desk was a great help in locating a pharmacy open late night (thank you again!). Hotel is only a few minutes walk from Westbahn Station and its shopping plaza - soooo convenient. The only glitch came in the form of a very slow-draining bathroom sink. Maintenance unclogged it on day 4 of our 5-day stay, but I am certain the front desk was not to blame for the delay. We would stay at Westbahn again.
Genuine Hotels.com guest review
5 night trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Handy location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is just around the corner from the train station. We were able to leave our bags in lockers at the station after checking out so we could sightsee until time to catch our train. The hotel is not fancy, but we had a comfortable, quite spacious room. Very little street noise. A straight shot down Mariahilferstrasse to the old town.
Genuine Hotels.com guest review
1 night family trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Across the street from Westbahnhof"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was good at the hotel. My only suggestion is to include the tasty breakfast in the room rate instead of paying extra for it.
Genuine Hotels.com guest review
3 night trip Aug 18, 2014
A Traveler
US
1.0 / 5Poor
"It's a 2 star bed and breakfast"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We booked 6 hotels during this European trip in different cities in Spain, Italy, Greece and Austria through Expedia. All were 4- stars or higher ranging from $80 to $300/night. For Vienna it was Westbahn (advertised as 4star) for 3 nights @$80/night! When we reached there, a pleasant attendant greeted us in a small Foyer and handed us old style door keys (didn't realize hotel still had them). The "lift" on the corner must be from pre-WWII era and could not accommodate more than two people. It was not easy to open the door with keys into what was the smallest hotel rooms I’ve ever seen anywhere in the world. There was no place to put your luggage and hardly any space to walk between the 2 single beds. We could believe this ??4 star hotel had no AC and we had to open the window to the horror of loud street noise in 90 degrees F inside the room. The bathroom had mold and the flush kept dripping. We came down to talk to the staff at desk who were very nice, and admitted they had been downgraded to ?3 star and offered us bigger rooms towards the garden side. But after sleepless hours in a box, we’ve had enough and moved out to a nearby hotel “Fleminngs” which had all modern amenities. When we called Expedia next morning, they refunded the remaining 2 days rentals. Except the nice and friendly attendants everything we encountered at Westbahn was far below standard, but I guess we got we paid for, and must admit while we were pulling out people were moving in this "full' hotel.
Genuine Expedia guest review
Other trip Aug 14, 2014
B
US
1.0 / 5Poor
"Bad service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The woman at the reception was very rude when I checked in and when I asked for the wifi password. I won't be coming back to this hotel again.
Genuine Hotels.com guest review
2 night trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel near the train station."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very convenient location and helpful staff--directly across from the Westbahnhof. Breakfast was a bit expensive (13 Euro) but the ambiance was pleasant.
Genuine Expedia guest review
Other trip Jul 7, 2014
Drew
US
2.0 / 5Fair
"Good location to train station. And that is it!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Very close to Westbahn tran station. Room was hot and had no air conditioning. They provided an oscillating fan. Very loud bar next to the hotel. Beds were hard. Pillows were flat and provided no comfort. I would not stay here again.
Genuine Expedia guest review
Other trip Jul 3, 2014
jenny
US
2.0 / 5Fair
"Steer clear"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
The only truly positive thing I can say about this hotel is that it was conveniently located right across the street from the Westbahnhof. However, in no way is this a 4-star hotel. Rooms were dingy and un-air conditioned (as it was over 90 degrees F during our Vienna visit, this was miserable!) and the hotel is located on a noisy street, which makes it impossible to sleep with the windows open. When we arrived, no one was at the front desk to greet us, so we waited awkwardly for several minutes before someone finally came to check us in (there was no bell). Would definitely never stay at this hotel again.
Genuine Hotels.com guest review
4 night family trip Jun 9, 2014
Rachel
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great hotel located directly across the street from train station. We departed our train from Germany and we simply walked across the street and were there! Check-in was smooth and all personnel were friendly and very helpful in helping us navigate the city and plan a day trip to Budapest. I emailed the hotel before our arrival and asked for a larger room because I was traveling with my handicap mother. I received a reply within one hour letting me know my request would be honored! I am impressed with the promptness! A few tips: breakfast at the hotel is 13 Euro as compared to 6 Euro at the train station across the street. Also, the train station offers a variety of shopping such as clothing, food, a grocery story, pharmacy, and a post office all at very good prices. Also, the hotel does not have washcloths or air conditioning, which is very typical of European hotels so remember to bring your own or purchase them at the train station. There was a mini-fridge, coffee/tea service, hair dryer, stand up fan, and shampoo/soap in the room. The maid service did an excellent job cleaning and replacing towels each day. The location is perfect to catch the U-Bahn for a quick trip to the city center. You can catch the U-Bahn in the train station. I will most certainly stay at this hotel when I travel to Vienna again. I thank all the staff for the excellent service and for making our stay memorable.
Genuine Hotels.com guest review
5 night trip with friends Jun 10, 2014
This hotel is a treat!
US
1.0 / 5Poor
"Smelly bathroom and room"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The bathroom was smelling constantly as it seemed not to have been cleaned properly. Even after we told the hotel staff about the horrible smell, it did not get better. This pretty much ruined the whole stay as the smell also dissipated from the bathroom into the main room. In addition, the carpet in the room was disgustingly dirty.
Genuine Hotels.com guest review
2 night romance trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
"Convenience location, good value"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is small need some fix up here and there, locationwise is excellent , with U3 U6 metro and train stop and few trams stop. Front desk agents are all friendly and willing to help. Be aware there is no air condition in the hotel room. Window can be opened but a bit noisy when it is opened. Over all we have pleasant stay.
Genuine Expedia guest review
Other trip Jun 12, 2014
Ann
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very good stay. Simple, straightforward hotel. Very comfortable. The only problem was that the TV did not work. I reported this four times over 3 days and there were attempts made to fix it but they did not work out.
Genuine Hotels.com guest review
3 night trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"great location but need a.c."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
The Westbahn is an old hotel with much history, but it is definitely hot during June. Windows do open, but the noise from the street is difficult. The pillows on the bed, if you want to call them that, had to be folded in thirds to equal a pillow for my head. Yes, they were that thin and pliable. The staff was great. The buffet breakfast is expensive. did serve its purpose for us... Finally did get a fan for the room. This room had to be the SMALLEST one we have ever stayed in, Talk about economy, overall, the location to the WestHauptBahnHof can't be beat. Would we stay here again,,,,would check out options of other hotels who have breakfast included...
Genuine Hotels.com guest review
4 night family trip May 26, 2014
A Traveler
US
3.0 / 5Good
"Close to Westbahnhof"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
One night stay. Convenience (proximity to train station) was our main criterion. Carpet in our room was badly in need of being replaced. Shower was not clean. None of this was disqualifying... in that we chose this hotel for its location, not its sparkle.
Genuine Expedia guest review
Other trip May 3, 2014
JD
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
We stayed 4 days and location was excellent. Access to transportation was very easy, we easily walked to City Centre. Staff was very helpful and polite, smiling and welcoming. We traveled by train and with backpacks, so we were pleased with the hotel's accessibility. There is also a very good public laundry, only blocks away. Hotel is a bit old and could use a touch of paint, but it was comfortable and warm.
Genuine Venere guest review
Other trip Apr 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel close to West Train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel convient to arrival at West Bahn Hof Station, just across the street. Hotel clerk at reception was outstanding, she made arrangement for taxi to airport for a departure at 0600 hrs. She also arranged city tour and made special reservations for Mozart/Strauss concert and dinner. Plus she provided info on city transportation system. Room was good size with 2 beds and the outstanding feature was the heated floor in bathroom. Even though across the street fromrailroad, We could not hear any noise from railroad, Breakfast was a more than adequate. WIFI was available, but only in downstair wating room, but no problem logging in on my tablet. Hotel was very good as a base for traveling in the city, with subway and trams across the street and resturants close by. Plus large shopping area inside of Railroad station (across the street)
Genuine Expedia guest review
Other trip Dec 4, 2013
mike
US
3.0 / 5Good
"Very close to Westbahnhof"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The building seemed to be quite old. It was well renovated but air circulation was not good. The room was too hot but there was no way to control the temperature in the room. Staffs are very kind and helpful. It is very close to the station, (actually platforms) so it was very convenient for us with big luggages.
Genuine Hotels.com guest review
1 night family trip Oct 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Friendly staff and convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable and enjoyable due to friendly and professional staff. We highly recommend this hotel. Elizabeth and Andrea at the reception were extremely nice and helpful to us, making this stay so wonderful!
Genuine Hotels.com guest review
4 night family trip Sep 30, 2013
Le Chi & Quyen
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
For us a great location. Just walk out the door of the west ban train station and the hotel is visible across the street. We bought a 48 hour metro pass and were only a few stops from the city center tourist sightseeing.
Genuine Hotels.com guest review
3 night family trip Sep 20, 2013
D&X
US
3.0 / 5Good
"Perfect Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I enjoyed my stay on my last day in Vienna. It's convenient to shopping mall and restaurant which is just in front of the hotel. Train station is just in front of the hotel. I highly recommend.
Genuine Hotels.com guest review
1 night trip Sep 17, 2013
A Traveler
US
4.0 / 5Excellent
"Wonderful hotel staff."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This staff at this hotel is so friendly and pleasant to speak to. They arranged our tours, breakfast, and gave plenty of recommendations and directions. Breakfast buffet was very good. Hotel room was quite warm though so we requested a fan. Very close to the train station which we found very convenient.
Genuine Hotels.com guest review
1 night trip Jul 9, 2013
PM
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    -
  • Neighborhood
    2.0
Thogh the location is good everything else is pathetic. Should look for other hotels in the vicinity.
Genuine Venere guest review
Other trip Jul 16, 2013
A Traveler
US
4.0 / 5Excellent
"I would go back."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Many shops and restaurants nearby. Westbahnhof is a good transport hub with, apart from the railay, two U-bahn lines and many tram lines. Within minutes you are anywhere in the city. For example, to Schönbrunn by trram takes 10 minutes. My room was good size and well equipped, but too warm. I did not take the 13 euro breakfast. If you want something lighter (and less expensive) there are many places around, for example in the station.
Genuine Hotels.com guest review
4 night trip Jun 29, 2013
Curt
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
EXCELLENT LOCATION NEXT TO THE TRAIN STATION AND CLOSE TO DOWNTOWN. STAFF WELL PREPARED AND EAGER TO HELP. RESTAURANTE EXPENSIVE
Genuine Venere guest review
Other trip Jun 8, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Great spot. Close to train station, public transport and restaurants. Service helpful and friendly and nice clean rooms with plenary of space.
Genuine Venere guest review
Other trip May 25, 2013
A Traveler
US
5.0 / 5Outstanding
"excellent hotel for the area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is very nice for the price. It is next to the train station, so you can roll your bags across the street and right up to the track. The night manager held our room, even though we were almost 2 hours late arriving. The staff is courteous, attentive and efficient. If I ever need to stay near the train station in Vienna, this is where I will stay.,
Genuine Hotels.com guest review
1 night trip May 20, 2013
Palmer
US
3.0 / 5Good
"Walking distance to points of interest"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Our room was unexpectedly large and quite comfortable. Bed linen was comfortable and clean. The pillows though were unusually flat, but a couple of them made up for the comfort I prefer. Hotel is across the streel from U3, U6, Westbahn train station, and shopping mall with grocery store, restaurants and retail shops. The staff was professional. I give this hotel a 3.5 rating. I would have given it a higher rating but the floors in our rooms needed replacement, and cleaning was ok but could have been more thorough. The hotel's main area and carpet are dated and need upgrade, but overall our stay was uneventful and we felt safe.
Genuine Expedia guest review
Other trip Apr 19, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient to train station and subway system"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very enjoyable. Perfect for our needs with an overnight stay passing through Vienna.
Genuine Hotels.com guest review
1 night trip Apr 7, 2013
A Traveler
US
4.0 / 5Excellent
"A good location to take the airport bus"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It is a good location if you need to take the early bird bus shuttle to the airport, as my case. The TV had only 4 channels to choose from and there is no free coffee. You have to take it from the mini bar. A little far from the city center.
Genuine Hotels.com guest review
1 night trip Mar 31, 2013
Laura
US
2.0 / 5Fair
"Not a great stay at all"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Went by location and past reviews of this hotel. Was not impressed. When I got there, the elevator was not working and was told it would be repaired and back in service the next day. I had a large suitcase and my work rollerbag (working trip of 12 days). Was given the smallest room on the 3rd floor and had to schlep the bags up a circular staircase! Pillows were flatter than crepes, my room faced the street, so quite a bit of noise, no desk to work at, carpet to bath was tattered. Even though it was a non smoking area of the floor, there was a constant smell of fresh cigarette smoke that wafted into the room. The staff was friendly and the rest of the area was clean, and the proximity to the Westbahnhoff and shopping were great, but there are better places to stay in the area that I will stay at in the future.
Genuine Hotels.com guest review
3 night trip Feb 14, 2013
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was a moment that I can not forget. The hot water did not work one morning. The hotel lobby is filled with cigarette smoke ofr 2 nights of mu stay. Somebody inside the hotel personnel is smoking inside.
Genuine Hotels.com guest review
2 night trip Nov 23, 2012
Rene
US
2.0 / 5Fair
"Two things I liked but, disappointing overall."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The location of Westbahn was great in terms of being across the Westbanhof Train Station(we arrived from Italy). Arriving and leaving was perfect. Its closest to the Museum Quarter, a few train stops away. Other attractions were more stops and transfers away, which is why our price was reasonable. Luckily, I had a deal if I stayed 3 nights, and even then, I expected better for what I paid. Nothing stood out for me, except for Alex, who works night shifts-who is nice, helpful, and patient. I don't mind a room being simple, but at least clean and comfortable, and I think it could have been better. The bed was ok, and the shower was ok. The water pressure is not strong and the temperature is either hot or cold. This annoyed me. Also the constant smell of cigarettes, even in our non-smoking room. The rooms were silent from street noise, but not from our neighboring rooms with thin walls.
Genuine Expedia guest review
Other trip Nov 5, 2012
A Traveler
US
3.0 / 5Good
"Good choice for couples"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
First, We liked the location of it. Services and behaviours of Hotel personales are nice. As a couple we spent very nice times there.
Genuine Expedia guest review
Other trip Oct 28, 2012
A Traveler
US
1.0 / 5Poor
"Warning - scam - do not stay here, not even 1 star"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
This was a horrible experience. Hotel advertised as a four star hotel, unbelievably even had good reviews. I believe the reviews could have only been done by hotel staff. Not to be trusted. Dirty, seedy, no balcony, no ac, definitely not a 4 star hotel as advertised. Cheap cheap cheap carpet, plywood doors on some rooms, like a metal over plywood on others. At best a 1 star hotel. Can't stress enough, do not stay here. When mentioned several of the complaints to Indian gal at front desk, she became very defensive and claimed that Hotels.com is the one that writes the description and rating, not her fault. Not a balcony in any of the rooms (not that balcony was important to me). Bed hard as a rock, and sheets/bedding dodgy too. If u like 1 star hotels or less, I guess could be for you. I think should be removed from Hotels.com site.
Genuine Hotels.com guest review
1 night trip with friends Sep 13, 2012
Douglas
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Value for money . Nice location . Professional staff provided us with a spacious room , and was truly helpful overall . Very clean . Probably not a 4 star hotel , but worth returning to as a safe choice .
Genuine Venere guest review
Other trip Sep 15, 2012
A Traveler
US
5.0 / 5Outstanding
"Pleasant hotel near a major train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The location is perfect if you are traveling to and from Westbanhof train station. The hotel is across the street. My room was on the courtyard side and it was very quiet. I imagine rooms facing the street could be noisy. The room and the bathroom were spotless, but the room was rather small. Not much choice in terms of TV channels in English (actually, no English channels in my room, but apparently they have English channels in other rooms), but then who needs TV when one can go out and enjoy the beautiful city? All in all, a very pleasant experience.
Genuine Expedia guest review
Other trip Jun 11, 2012
Vahagn
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"I have been asked to bring the contract"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
I boked bed and breakfast they change the boking and they charge me the breakfast after a long argewing
Genuine Hotels.com guest review
9 night business trip Mar 6, 2015
Nabil
CA
3.0 / 5Good
"the hotel general is good hope change some thing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Dear hotel location is good near westbahan but the hotel is old near more repair for elevator --windows of room---etc best regard hazim alobaidi
Genuine Hotels.com guest review
8 night business trip Jan 14, 2015
hazim
IE
2.0 / 5Fair
"Okay hotel but sadly, we won't be back."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Very convenient location near Westbahnhof train station but the room we stayed in (Economy king bed with patio) was a little bit of a let down. Quite a cramped room which was okay for a night but the bed had one of the metal springs coming through the material and was generally in terrible condition. The seperate bathroom and toilet was really nice though and it had all the mod cons - tv, bar fridge etc. The staff were really pleasant and generally helpful - fixed the wifi when it wasn't working. Was very expensive ($140AUD) for an economy room.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
Michael
GB
3.0 / 5Good
"Convenient for station"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Convenient for Vienna West station. Room furnishings rather old. Shower flow very weak. Unreliable wifi on 3rd floor. Wifi fine in lobby area. I arrived late from the airport and the receptionist at first told me there were no rooms even though I had a reservation.
Genuine Hotels.com guest review
2 night trip Dec 5, 2014
Graham
GB
3.0 / 5Good
"OK,but would not want to spend a long time there."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
On a train trip around Europe and chose the hotel due to its closeness to the station. In that regards it was ideal being just across the road, so you can literally leave the train and be in the hotel in two or three minutes. The hotel is an old hotel that is is in need of refurbishment. The room was large being twice the size of a standard double room at a major US chain hotel. The room was clean but bore the marks of being well used and in need of redecoration. The bathroom was small and the basin had a large crack in it. The free WiFi was good with good throughput. The area is not the best being on the edge of a red light area, although there were no obvious signs of this around the hotel and was fairly quiet at night. Access to public transport is easy being so close to the station. It was convenient and met my needs, but would not like to stay longer than the two nights I did there.
Genuine Hotels.com guest review
2 night trip Nov 22, 2014
kevin
IE
5.0 / 5Outstanding
"The Westbahn Hotel is most welcoming"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is most acceptable. If you want something that has character, is welcoming and exudes old fashioned charm then the Westbahn Hotel has it all and more. Nearby is a transport centre which incoporates two Underground (the U-Bahn) railway lines, one of which will whisk you into the city centre in about 12 minutes, and 5 tram (Strassenbahn) lines. There are eating establishments galore and a very good Merkur supermarket nearby so you will not go hungry. Mariahilfstrasse, one of the most significant shopping streets in Vienna, is just round the corner. Apart from its location and character Westbahn Hotel's main asset is its staff. They are all at least bi-lingual and seem pleased to provide any help required including guidance, advice and bookings for music performances and tours. I can thoroughly recommend this hotel. If however you are looking for a boring, modern, bland international carbon copy hotel keep looking.
Genuine Expedia guest review
Other trip Oct 17, 2014
Tony
IE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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