The woman at the reception was very rude when I checked in and when I asked for the wifi password. I won't be coming back to this hotel again.Genuine Hotels.com guest review
The only truly positive thing I can say about this hotel is that it was conveniently located right across the street from the Westbahnhof. However, in no way is this a 4-star hotel. Rooms were dingy and un-air conditioned (as it was over 90 degrees F during our Vienna visit, this was miserable!) and the hotel is located on a noisy street, which makes […] it impossible to sleep with the windows open. When we arrived, no one was at the front desk to greet us, so we waited awkwardly for several minutes before someone finally came to check us in (there was no bell). Would definitely never stay at this hotel again. Read moreGenuine Hotels.com guest review
This is a great hotel located directly across the street from train station. We departed our train from Germany and we simply walked across the street and were there! Check-in was smooth and all personnel were friendly and very helpful in helping us navigate the city and plan a day trip to Budapest. I emailed the hotel before our arrival and asked for […] a larger room because I was traveling with my handicap mother. I received a reply within one hour letting me know my request would be honored! I am impressed with the promptness! A few tips: breakfast at the hotel is 13 Euro as compared to 6 Euro at the train station across the street. Also, the train station offers a variety of shopping such as clothing, food, a grocery story, pharmacy, and a post office all at very good prices. Also, the hotel does not have washcloths or air conditioning, which is very typical of European hotels so remember to bring your own or purchase them at the train station. There was a mini-fridge, coffee/tea service, hair dryer, stand up fan, and shampoo/soap in the room. The maid service did an excellent job cleaning and replacing towels each day. The location is perfect to catch the U-Bahn for a quick trip to the city center. You can catch the U-Bahn in the train station. I will most certainly stay at this hotel when I travel to Vienna again. I thank all the staff for the excellent service and for making our stay memorable. Read moreGenuine Hotels.com guest review
"Smelly bathroom and room"
The bathroom was smelling constantly as it seemed not to have been cleaned properly. Even after we told the hotel staff about the horrible smell, it did not get better. This pretty much ruined the whole stay as the smell also dissipated from the bathroom into the main room. In addition, the carpet in the room was disgustingly dirty.Genuine Hotels.com guest review
Very good stay. Simple, straightforward hotel. Very comfortable. The only problem was that the TV did not work. I reported this four times over 3 days and there were attempts made to fix it but they did not work out.Genuine Hotels.com guest review
"great location but need a.c."
The Westbahn is an old hotel with much history, but it is definitely hot during June. Windows do open, but the noise from the street is difficult. The pillows on the bed, if you want to call them that, had to be folded in thirds to equal a pillow for my head. Yes, they were that thin and pliable. The staff was great. The buffet breakfast is expensive. […] did serve its purpose for us... Finally did get a fan for the room. This room had to be the SMALLEST one we have ever stayed in, Talk about economy, overall, the location to the WestHauptBahnHof can't be beat. Would we stay here again,,,,would check out options of other hotels who have breakfast included... Read moreGenuine Hotels.com guest review
"Close to Westbahnhof"
One night stay. Convenience (proximity to train station) was our main criterion. Carpet in our room was badly in need of being replaced. Shower was not clean. None of this was disqualifying... in that we chose this hotel for its location, not its sparkle.Genuine Expedia guest review
"Excellent hotel close to West Train station"
Hotel convient to arrival at West Bahn Hof Station, just across the street. Hotel clerk at reception was outstanding, she made arrangement for taxi to airport for a departure at 0600 hrs. She also arranged city tour and made special reservations for Mozart/Strauss concert and dinner. Plus she provided info on city transportation system. Room was good […] size with 2 beds and the outstanding feature was the heated floor in bathroom. Even though across the street fromrailroad, We could not hear any noise from railroad, Breakfast was a more than adequate. WIFI was available, but only in downstair wating room, but no problem logging in on my tablet. Hotel was very good as a base for traveling in the city, with subway and trams across the street and resturants close by. Plus large shopping area inside of Railroad station (across the street) Read moreGenuine Expedia guest review
"Very close to Westbahnhof"
The building seemed to be quite old. It was well renovated but air circulation was not good. The room was too hot but there was no way to control the temperature in the room. Staffs are very kind and helpful. It is very close to the station, (actually platforms) so it was very convenient for us with big luggages.Genuine Hotels.com guest review
"Friendly staff and convenient location"
Very comfortable and enjoyable due to friendly and professional staff. We highly recommend this hotel. Elizabeth and Andrea at the reception were extremely nice and helpful to us, making this stay so wonderful!Genuine Hotels.com guest review
For us a great location. Just walk out the door of the west ban train station and the hotel is visible across the street. We bought a 48 hour metro pass and were only a few stops from the city center tourist sightseeing.Genuine Hotels.com guest review
I enjoyed my stay on my last day in Vienna. It's convenient to shopping mall and restaurant which is just in front of the hotel. Train station is just in front of the hotel. I highly recommend.Genuine Hotels.com guest review
"Wonderful hotel staff."
This staff at this hotel is so friendly and pleasant to speak to. They arranged our tours, breakfast, and gave plenty of recommendations and directions. Breakfast buffet was very good. Hotel room was quite warm though so we requested a fan. Very close to the train station which we found very convenient.Genuine Hotels.com guest review
"I would go back."
Many shops and restaurants nearby. Westbahnhof is a good transport hub with, apart from the railay, two U-bahn lines and many tram lines. Within minutes you are anywhere in the city. For example, to Schönbrunn by trram takes 10 minutes. My room was good size and well equipped, but too warm. I did not take the 13 euro breakfast. If you want something […] lighter (and less expensive) there are many places around, for example in the station. Read moreGenuine Hotels.com guest review
"excellent hotel for the area"
This hotel is very nice for the price. It is next to the train station, so you can roll your bags across the street and right up to the track. The night manager held our room, even though we were almost 2 hours late arriving. The staff is courteous, attentive and efficient. If I ever need to stay near the train station in Vienna, this is where I will […] stay., Read moreGenuine Hotels.com guest review
"Walking distance to points of interest"
Our room was unexpectedly large and quite comfortable. Bed linen was comfortable and clean. The pillows though were unusually flat, but a couple of them made up for the comfort I prefer. Hotel is across the streel from U3, U6, Westbahn train station, and shopping mall with grocery store, restaurants and retail shops. The staff was professional. I give […] this hotel a 3.5 rating. I would have given it a higher rating but the floors in our rooms needed replacement, and cleaning was ok but could have been more thorough. The hotel's main area and carpet are dated and need upgrade, but overall our stay was uneventful and we felt safe. Read moreGenuine Expedia guest review
"Convenient to train station and subway system"
Very enjoyable. Perfect for our needs with an overnight stay passing through Vienna.Genuine Hotels.com guest review
"A good location to take the airport bus"
It is a good location if you need to take the early bird bus shuttle to the airport, as my case. The TV had only 4 channels to choose from and there is no free coffee. You have to take it from the mini bar. A little far from the city center.Genuine Hotels.com guest review
"Not a great stay at all"
Went by location and past reviews of this hotel. Was not impressed. When I got there, the elevator was not working and was told it would be repaired and back in service the next day. I had a large suitcase and my work rollerbag (working trip of 12 days). Was given the smallest room on the 3rd floor and had to schlep the bags up a circular staircase! […] Pillows were flatter than crepes, my room faced the street, so quite a bit of noise, no desk to work at, carpet to bath was tattered. Even though it was a non smoking area of the floor, there was a constant smell of fresh cigarette smoke that wafted into the room. The staff was friendly and the rest of the area was clean, and the proximity to the Westbahnhoff and shopping were great, but there are better places to stay in the area that I will stay at in the future. Read moreGenuine Hotels.com guest review
It was a moment that I can not forget. The hot water did not work one morning. The hotel lobby is filled with cigarette smoke ofr 2 nights of mu stay. Somebody inside the hotel personnel is smoking inside.Genuine Hotels.com guest review
"Two things I liked but, disappointing overall."
The location of Westbahn was great in terms of being across the Westbanhof Train Station(we arrived from Italy). Arriving and leaving was perfect. Its closest to the Museum Quarter, a few train stops away. Other attractions were more stops and transfers away, which is why our price was reasonable. Luckily, I had a deal if I stayed 3 nights, and even […] then, I expected better for what I paid. Nothing stood out for me, except for Alex, who works night shifts-who is nice, helpful, and patient. I don't mind a room being simple, but at least clean and comfortable, and I think it could have been better. The bed was ok, and the shower was ok. The water pressure is not strong and the temperature is either hot or cold. This annoyed me. Also the constant smell of cigarettes, even in our non-smoking room. The rooms were silent from street noise, but not from our neighboring rooms with thin walls. Read moreGenuine Expedia guest review
"Good choice for couples"
First, We liked the location of it. Services and behaviours of Hotel personales are nice. As a couple we spent very nice times there.Genuine Expedia guest review
"Warning - scam - do not stay here, not even 1 star"
This was a horrible experience. Hotel advertised as a four star hotel, unbelievably even had good reviews. I believe the reviews could have only been done by hotel staff. Not to be trusted. Dirty, seedy, no balcony, no ac, definitely not a 4 star hotel as advertised. Cheap cheap cheap carpet, plywood doors on some rooms, like a metal over plywood on […] others. At best a 1 star hotel. Can't stress enough, do not stay here. When mentioned several of the complaints to Indian gal at front desk, she became very defensive and claimed that Hotels.com is the one that writes the description and rating, not her fault. Not a balcony in any of the rooms (not that balcony was important to me). Bed hard as a rock, and sheets/bedding dodgy too. If u like 1 star hotels or less, I guess could be for you. I think should be removed from Hotels.com site. Read moreGenuine Hotels.com guest review
"Pleasant hotel near a major train station"
The location is perfect if you are traveling to and from Westbanhof train station. The hotel is across the street. My room was on the courtyard side and it was very quiet. I imagine rooms facing the street could be noisy. The room and the bathroom were spotless, but the room was rather small. Not much choice in terms of TV channels in English (actually, […] no English channels in my room, but apparently they have English channels in other rooms), but then who needs TV when one can go out and enjoy the beautiful city? All in all, a very pleasant experience. Read moreGenuine Expedia guest review
"Smallest Room ever stayed in"
Very nice people but the room was much smaller than a cruise ship room. Certainly not a 4 star. Probably a 1 1/2 Star due to the size and decoration of the room.Genuine Hotels.com guest review
"Westbahn Hotel near Westbahnoff in Vienna (Wien)"
I was extremely satisfied with every aspect of my stay at the Westbahn Hotel! Review of hotel ameneties, rates, and location was easy through hotels.com. The rate was easy on my pocketbook, and the location was PERFECT if arriving in Vienna by train at the Westbahnhof train station: you just get off train, walk towards the train station building, then […] at the head of the train platforms instead of entering the building, just turn left, walk half a block to the stop light, and the hotel is directly across the street! Considering all the luggage I had, I couldn't have asked for a more ideal hotel location. Additionally, the hotel staff was very helpful and friendly. I arrived with no specific plan on what to do for my short visit, and they provided me with tour information, booked my tour, and offered advice on excellent and affordable restaurants both near the hotel as well as near the city center. If I ever have the opportunity to return to Vienna, I will absolutely stay at the Westbahn hotel, and I will recommend any friend or family member who visits Vienna to stay there as well. Read moreGenuine Hotels.com guest review
"great hotel and location"
This hotel is right across the street from the train station. Our room was a nice size and clean. We didn't hear any noise from the street. The clerk was exceptionally helpful. The internet was free and worked fine. there's also a computer and printer in the lobby for guests.Genuine Hotels.com guest review
"Older hotel good location"
No AC in the room made this summer trip a little difficult. Great staff and very close to main train station in Vienna. Room real clean but some stairwells need some work/ remodeling.Genuine Hotels.com guest review
This hotel is in a good location close to Vienna West station. The breakfast is of poor value. The room was in need of an upgrade with a leaking toilet etc. The lift was small and could not take 2 people and 2 suitcases!Genuine Hotels.com guest review
"A bit disappointing"
Though this hotel was adequate and the room was quite big, it state of repir was slipping. In particular, when you had a choice between sweltering internal heat and opening the to a nosey street, any pleasure at this htoel would dissipate very quickly. It is o.k. for one night because of its proximity to the trains.Genuine Hotels.com guest review
This hotel does not have air conditioning and it was too hot at more than 30 degrees in daytime. Shower curtain or door is missing which annoyed me lots. Free Wifi was good connection. Safe was out of order probably flat battery. Good point is the location.Genuine Hotels.com guest review
"One night stay"
If you need a place to lay your head for a night it is okay otherwise I would probably look elsewhere. Small and old room with no air conditioning.Genuine Hotels.com guest review
Length of stay: 3 nights I found the staff pleasant enough, but the hotel was disappointing overall. My room walls were scuffed in multiple places, there were cobwebs in the corners, part (only part) of one wall was painted a distracting shade of bright pink, the carpets hadn't been vacuumed, the art on the wall was ridiculous and positioned randomly, […] the 1980s-era furniture was too large for the room, the bed was hard and the pillows paper thin, the phone had no instructions (such as how to call the front desk or make outside calls), the AC on "full" was barely noticeable and made a rattling noise, there were no "do not disturb" signs for the door, and the door itself used a metal key on an overly large fob rather than a modern magnetic swipe card. Read moreGenuine Expedia guest review
"Disappointing.. you get what you pay for"
Room rates were low but that would be expected given the hotel is away from all the major touristic places. The biggest plus point is that it is bang opposite the Westbahnof station where you get direct underground to the touristic spots. We stayed only for a couple of days in a non-smoking room but there was someone chain smoking nearby and the smoke […] was making its way into our room which spoiled the experience for us. The hotel needs refurbishing.. bathrooms were ok. Cleaning was really bad. someone came in to make our beds but didn't bother to clean the bathroom floors or the used tea cups. Read moreGenuine Expedia guest review
"Great Overnight Hotel"
Great place to stay if you're touring Austria! It is literally a walk across the street to the main (they have 5 stations) train station! Easy commute on the subway to the city centre! Hotel area is sketchy but inside was very clean and staff is great! Very good and beds were so comfortable!Genuine Expedia guest review
"very good hotel, recommend strongly!"
We really enjoyed our stay at the hotel. The employees are all very very friendly and helpful. Very close to the westbahn station where you can find restaurants, supermarkets, clothes shops,etc. Only 4 stops with underground to St.Stephan Cathedral, and arrive at schobrunn palace in about 15mins or less. Very clean hotel. Very good priced as well, I […] think I found a good deal! Just one thing, no wifi available inside the room, only at the lobby. But that didn't affect us at all, since we were always out. Read moreGenuine Hotels.com guest review
"great location and friendly people."
I was saticified. It was a great tripe and rememerable.Genuine Hotels.com guest review
"for me, it was the perfect location"
It could not have been any better!Genuine Hotels.com guest review
we were close to the train station but the room was very quiet. Our room was very small but clean and was cheap. The hotel has a nice community lounge. The hotel was within close walking distance of shops and museumsGenuine Expedia guest review
Stay was enjoyable, the breakfast provided as part of the stay was very good and provided lots of options. The cot provided for the 3rd person staying in the room was not comfortable - this was one of the only issues we had. Location of the hotel was good, and in reasonable walking distance of the locations we were visiting.Genuine Hotels.com guest review
Great location and fantastic service.Genuine Hotels.com guest review
"Large room but no AC"
Pretty good accommodation but it would have been better if there was AC.Genuine Hotels.com guest review
"Not so comfortable hotel"
This hotel, though adequate leaves a lot to be desired. The reception staff were most unfriendly and seemed not interested. The rooms were adequate, though small and definitely needs air conditioning It is located close to the metro and bus station which gives easy access to the city. I would not be in a rush back to this hotelGenuine Hotels.com guest review
Travelling in Austria in summer could be made more enticing if hotel owners brought their hotels up to date by providing air conditioning. It's not good enough for a city or country to think their reputation sells them when competing destinations are already living in the modern world of air conditioning.Genuine Hotels.com guest review
"Value for money"
Hotel is a bit old but very well maintained. The room is small but has everything we need. It is just next to the Wien Westbahnhof which allows us to travel around quite easily. The hotel also comes with free LAN which is reasonably fast.Genuine Hotels.com guest review
It's within a metro ride of EVERYTHING in WienGenuine Hotels.com guest review
"Great Value with Access to the Best of Wien"
It's a little bit outside of the center of everything in the middle of Wien, but Wien is so small and safe that it's incredribly walkable from the hotel. The hotel rooms are a bit small but not unreasonable, and the hotel does a fantastic job keeping everything clean. I'd stay here again.Genuine Hotels.com guest review
"Great place to stay"
The location of the hotel is excellent. You don't even have to go through the main building of the Westbahnhof station. The hotel is around 50 m from the platforms. The staff are nice. Breakfast is pricey if it isn't included in the room rate. The room was a little small but I believe that's how they are in Europe. The heater wasn't every effective […] but I didn't complain. The room came with a couch, TV and minibar. There's no wifi in the rooms but there is a LAN connection. Wifi is available in the lobby. The elevator is tiny and only fits 2 people (150 kg) and barely has place for a suitcase. The food court in the railway station is open till 11 pm so it's possible to get cheap food. Some of the other hotels in the area are on sketchy streets with "women of the night". However, this hotel is not on of them and is in a good area. Great place to stay if you're alone/with a family. Read moreGenuine Expedia guest review
"Great Location, Bare Necessities"
The standard rooms are too small for comfort. The bare minimum expected of a hotel, except for the location which is great, next to the rail station.Genuine Hotels.com guest review
"Small Standard double rooms"
There is hardly any room for us to move around in their standard double rooms. Very depressing to stay in room.Genuine Hotels.com guest review
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