All hotels in Vienna, Austria
1 room, 2 adults
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Pelzgasse 1ViennaVienna1150Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.4 / 5Good

Score breakdown (from 372 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Cleanliness
    Dirty
  • Room
    Room is not nice
  • Vibe
    Poor vibe
3.0 / 5Good
"A perfectly decent hotel"
Hotel was ok overall. Room was fine with double bed, ok shower, TV and a fan. Good location next to train station and no noise from the street at all. Train station had lots of shops which was very convenient and only 10 minute journey to stephansplatz. Staff spoke English and check in was very easy. Does have a small lift for two people. Sheets were cleaned every day with new towels. Overall ok value for money in a generally expensive city so happy overall. Ideal for young people who want to explore the city for a short time.
Genuine Expedia guest review
Other trip Jul 14, 2015
kate
GB
3.0 / 5Good
"Handy to trams and trains"
Staff at reception were extremely helpful and even changed room to a larger one as I stayed for 3 nights. Lovely middle of the road hotel with nothing either very good or bad - I suppose a bit bland overall.
Genuine Expedia guest review
Other trip Jun 3, 2015
Kiwifinny
AU
2.0 / 5Fair
"I have been asked to bring the contract"
I boked bed and breakfast they change the boking and they charge me the breakfast after a long argewing
Genuine Hotels.com guest review
9 night business trip Mar 6, 2015
Nabil
CA
3.0 / 5Good
"the hotel general is good hope change some thing"
Dear hotel location is good near westbahan but the hotel is old near more repair for elevator --windows of room---etc best regard hazim alobaidi
Genuine Hotels.com guest review
8 night business trip Jan 14, 2015
hazim
IE
2.0 / 5Fair
"Okay hotel but sadly, we won't be back."
Very convenient location near Westbahnhof train station but the room we stayed in (Economy king bed with patio) was a little bit of a let down. Quite a cramped room which was okay for a night but the bed had one of the metal springs coming through the material and was generally in terrible condition. The seperate bathroom and toilet was really nice though and it had all the mod cons - tv, bar fridge etc. The staff were really pleasant and generally helpful - fixed the wifi when it wasn't working. Was very expensive ($140AUD) for an economy room.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
Michael
GB
3.0 / 5Good
"Convenient for station"
Convenient for Vienna West station. Room furnishings rather old. Shower flow very weak. Unreliable wifi on 3rd floor. Wifi fine in lobby area. I arrived late from the airport and the receptionist at first told me there were no rooms even though I had a reservation.
Genuine Hotels.com guest review
2 night trip Dec 5, 2014
Graham
GB
3.0 / 5Good
"OK,but would not want to spend a long time there."
On a train trip around Europe and chose the hotel due to its closeness to the station. In that regards it was ideal being just across the road, so you can literally leave the train and be in the hotel in two or three minutes. The hotel is an old hotel that is is in need of refurbishment. The room was large being twice the size of a standard double room at a major US chain hotel. The room was clean but bore the marks of being well used and in need of redecoration. The bathroom was small and the basin had a large crack in it. The free WiFi was good with good throughput. The area is not the best being on the edge of a red light area, although there were no obvious signs of this around the hotel and was fairly quiet at night. Access to public transport is easy being so close to the station. It was convenient and met my needs, but would not like to stay longer than the two nights I did there.
Genuine Hotels.com guest review
2 night trip Nov 22, 2014
kevin
IE
5.0 / 5Outstanding
"The Westbahn Hotel is most welcoming"
This hotel is most acceptable. If you want something that has character, is welcoming and exudes old fashioned charm then the Westbahn Hotel has it all and more. Nearby is a transport centre which incoporates two Underground (the U-Bahn) railway lines, one of which will whisk you into the city centre in about 12 minutes, and 5 tram (Strassenbahn) lines. There are eating establishments galore and a very good Merkur supermarket nearby so you will not go hungry. Mariahilfstrasse, one of the most significant shopping streets in Vienna, is just round the corner. Apart from its location and character Westbahn Hotel's main asset is its staff. They are all at least bi-lingual and seem pleased to provide any help required including guidance, advice and bookings for music performances and tours. I can thoroughly recommend this hotel. If however you are looking for a boring, modern, bland international carbon copy hotel keep looking.
Genuine Expedia guest review
Other trip Oct 17, 2014
Tony
IE
2.0 / 5Fair
"Dont bother staying here."
Extremely small & stuffy rooms. The only thing that this hotel has going for it is that it is adjacent to the railway station.
Genuine Hotels.com guest review
3 night romance trip Sep 18, 2014
A Traveler
SG
4.0 / 5Excellent
"Friendly"
A little too warm in room due to no air conditioning. A fan was supplied. Breakfast was excellent & staff very friendly & helpful.
Genuine Hotels.com guest review
3 night trip Sep 4, 2014
Dot Dolan
GB
4.0 / 5Excellent
"About Average"
Overall the stay was pleasant. There was no a/c, Vienna was very hot and the room was uncomfortable due to that even at night after leaving the windows open all day.
Genuine Expedia guest review
Other trip Sep 8, 2014
T
CA
3.0 / 5Good
"Older hotel good location"
No AC in the room made this summer trip a little difficult. Great staff and very close to main train station in Vienna. Room real clean but some stairwells need some work/ remodeling.
Genuine Hotels.com guest review
3 night trip Jul 14, 2014
A Traveler
GB
3.0 / 5Good
"Renovation Required"
This hotel is in a good location close to Vienna West station. The breakfast is of poor value. The room was in need of an upgrade with a leaking toilet etc. The lift was small and could not take 2 people and 2 suitcases!
Genuine Hotels.com guest review
4 night trip Jul 11, 2014
Johnny
GB
4.0 / 5Excellent
"A bit disappointing"
Though this hotel was adequate and the room was quite big, it state of repir was slipping. In particular, when you had a choice between sweltering internal heat and opening the to a nosey street, any pleasure at this htoel would dissipate very quickly. It is o.k. for one night because of its proximity to the trains.
Genuine Hotels.com guest review
3 night trip May 28, 2014
John B
CA
3.0 / 5Good
"Too hot"
This hotel does not have air conditioning and it was too hot at more than 30 degrees in daytime. Shower curtain or door is missing which annoyed me lots. Free Wifi was good connection. Safe was out of order probably flat battery. Good point is the location.
Genuine Hotels.com guest review
3 night family trip Jul 17, 2014
pyoshi
NZ
5.0 / 5Outstanding
"Good staff"
Except for the super good location, the front desk lady was helpful & with nice smile, help us to solve problem.
Genuine Hotels.com guest review
1 night family trip Jun 19, 2014
Chang & family
AS
2.0 / 5Fair
"Not what we booked"
My bf and I booked a room with a king sized bed for our stay, which should have come with a patio, but we were given a room with 2 separate twin beds on opposite sides of the room (so no chance of pushing them together). When we questioned it, we were told both rooms were the same rate and were given no room change. We were unable to open any of the windows at all, and with no air conditioning in the rooms, it made for a very warm, uncomfortable sleep. The lift only accommodated 2 people at a time, and with luggage it was a very tight squeeze...if it even came. A few times we waited and waited before giving up and using the stairs, which, at 8+ months pregnant, was not that easy for me.
Genuine Expedia guest review
Other trip Jun 26, 2014
M
GB
2.0 / 5Fair
"One night stay"
If you need a place to lay your head for a night it is okay otherwise I would probably look elsewhere. Small and old room with no air conditioning.
Genuine Hotels.com guest review
1 night trip Jun 13, 2014
A Traveler
AU
4.0 / 5Excellent
"Exellent Location!!"
Just steps away from Wien Westbahnhof which many public transport. U-bahn, trams, train. We had the train to Hallstatt at 5:56AM and can woke up at 5:15AM to check-out and then walk to the train. Great location.
Genuine Hotels.com guest review
3 night romance trip May 20, 2014
A Traveler
AS
2.0 / 5Fair
"Disappointing overall."
Length of stay: 3 nights I found the staff pleasant enough, but the hotel was disappointing overall. My room walls were scuffed in multiple places, there were cobwebs in the corners, part (only part) of one wall was painted a distracting shade of bright pink, the carpets hadn't been vacuumed, the art on the wall was ridiculous and positioned randomly, the 1980s-era furniture was too large for the room, the bed was hard and the pillows paper thin, the phone had no instructions (such as how to call the front desk or make outside calls), the AC on "full" was barely noticeable and made a rattling noise, there were no "do not disturb" signs for the door, and the door itself used a metal key on an overly large fob rather than a modern magnetic swipe card.
Genuine Expedia guest review
Other trip May 4, 2014
Derek
CA
2.0 / 5Fair
"Disappointing.. you get what you pay for"
Room rates were low but that would be expected given the hotel is away from all the major touristic places. The biggest plus point is that it is bang opposite the Westbahnof station where you get direct underground to the touristic spots. We stayed only for a couple of days in a non-smoking room but there was someone chain smoking nearby and the smoke was making its way into our room which spoiled the experience for us. The hotel needs refurbishing.. bathrooms were ok. Cleaning was really bad. someone came in to make our beds but didn't bother to clean the bathroom floors or the used tea cups.
Genuine Expedia guest review
Other trip Apr 23, 2014
A
GB
3.0 / 5Good
"Great Overnight Hotel"
Great place to stay if you're touring Austria! It is literally a walk across the street to the main (they have 5 stations) train station! Easy commute on the subway to the city centre! Hotel area is sketchy but inside was very clean and staff is great! Very good and beds were so comfortable!
Genuine Expedia guest review
Other trip Mar 15, 2014
Debbie
CA
5.0 / 5Outstanding
"very good hotel, recommend strongly!"
We really enjoyed our stay at the hotel. The employees are all very very friendly and helpful. Very close to the westbahn station where you can find restaurants, supermarkets, clothes shops,etc. Only 4 stops with underground to St.Stephan Cathedral, and arrive at schobrunn palace in about 15mins or less. Very clean hotel. Very good priced as well, I think I found a good deal! Just one thing, no wifi available inside the room, only at the lobby. But that didn't affect us at all, since we were always out.
Genuine Hotels.com guest review
5 night trip Feb 7, 2014
Jenny
IE
4.0 / 5Excellent
"great location and friendly people."
I was saticified. It was a great tripe and rememerable.
Genuine Hotels.com guest review
13 night business trip Jan 12, 2014
A Traveler
GB
5.0 / 5Outstanding
"for me, it was the perfect location"
It could not have been any better!
Genuine Hotels.com guest review
9 night trip Dec 8, 2013
A Traveler
CA
4.0 / 5Excellent
"convenient hotel"
we were close to the train station but the room was very quiet. Our room was very small but clean and was cheap. The hotel has a nice community lounge. The hotel was within close walking distance of shops and museums
Genuine Expedia guest review
Other trip Nov 5, 2013
jan
AU
4.0 / 5Excellent
Stay was enjoyable, the breakfast provided as part of the stay was very good and provided lots of options. The cot provided for the 3rd person staying in the room was not comfortable - this was one of the only issues we had. Location of the hotel was good, and in reasonable walking distance of the locations we were visiting.
Genuine Hotels.com guest review
2 night trip Sep 29, 2013
Linda
CA
4.0 / 5Excellent
"Everything is fine, superb location"
There were only two problems: their WIFI is slow, I am better off by using the free WIFI in Westbahnhof lobby, and the LAN in the room seems not working with my LAN to WIFI modem (I travelled quite extensively, pretty sure my modem in good working condition) Other than the network, everything else are great, location in particular.
Genuine Hotels.com guest review
6 night romance trip Sep 26, 2013
Silas Yuen
AS
4.0 / 5Excellent
Great location and fantastic service.
Genuine Hotels.com guest review
2 night trip with friends Sep 2, 2013
A Traveler
SG
4.0 / 5Excellent
"Large room but no AC"
Pretty good accommodation but it would have been better if there was AC.
Genuine Hotels.com guest review
4 night family trip Jul 11, 2013
Kelvin
CA
3.0 / 5Good
"Not so comfortable hotel"
This hotel, though adequate leaves a lot to be desired. The reception staff were most unfriendly and seemed not interested. The rooms were adequate, though small and definitely needs air conditioning It is located close to the metro and bus station which gives easy access to the city. I would not be in a rush back to this hotel
Genuine Hotels.com guest review
3 night trip Aug 22, 2013
john
IE
2.0 / 5Fair
"Shabby hotbox"
Travelling in Austria in summer could be made more enticing if hotel owners brought their hotels up to date by providing air conditioning. It's not good enough for a city or country to think their reputation sells them when competing destinations are already living in the modern world of air conditioning.
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
Travelbugged49
AU
5.0 / 5Outstanding
"Value for money"
Hotel is a bit old but very well maintained. The room is small but has everything we need. It is just next to the Wien Westbahnhof which allows us to travel around quite easily. The hotel also comes with free LAN which is reasonably fast.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2013
A Traveler
IE

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Opern- und Theaterbesuch"
Kulturreise, Opernbesuch, Theater, gute Verbindung in die Innenstadt
Genuine Hotels.com guest review
1 night romance trip Mar 27, 2016
Peter
AT
4.0 / 5Excellent
"위치 좋아요"
리셉션이 많이 허름하고 퀘퀘한 냄새가 났지만 객실은 괜찮아요 기차역까지 길 한번만 건너면 되는 위치라 기차 이용하시는 분들께는 적합할듯 합니다
Genuine Hotels.com guest review
1 night trip Feb 28, 2016
goeun
KR
2.0 / 5Fair
"Keine Ahnung wo die 4 Sterne her sind..?"
Personal sehr freundlich, altes Haus, alles sehr abgewohnt, sicher nicht wieder. Die 4-Sterne Bewertung muss Jahrzehnte her sein...
Genuine Hotels.com guest review
1 night business trip Feb 15, 2016
Christian
AT
2.0 / 5Fair
"Wienna"
Sängen var för liten vi bokade en dubbel säng men fick enkel dom sa att all rum var upptagna men så var det inte.Två av dom som jobbade var bra hon heter Igrid den andre var en kille vet inte namnet på honom....Jag såg också en liten mus som kröp vid antre dörren...
Genuine Hotels.com guest review
6 night romance trip Feb 8, 2016
Branislav
SE
3.0 / 5Good
"駅に近く買い物も便利"
駅からも、近くて、市内観光への交通環境は便利です。 部屋には、冷蔵庫も、あり助かりました。 建物全体が歴史を感じます。
Genuine Expedia guest review
Other trip Jan 9, 2016
JP
5.0 / 5Outstanding
"空港バスが着く、駅横のおすすめホテル"
空港バスの発着所の駅の横。交通至便、安全環境。値段を考えると部屋は広い。フロント等の仕事、愛想ともによい。部屋は全体に広い。どういうわけかシャワーカーテンが無く、これが難。アメニティーはほとんどなし。定宿にしたいホテル。
Genuine Hotels.com guest review
9 night family trip Dec 19, 2015
A Traveler
JP
4.0 / 5Excellent
"Immer wieder!"
Beste Lage. Kurze Wege zur U-Bahn. Hotel, kein Neubau,aber sehr gepflegt und sauber. Unser drittes Mal im Hotel. Wie immer sehr zufrieden!
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2015
Heinrich
AT
4.0 / 5Excellent
"Otimo"
Excelente
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2015
Cássia Cristine
BR
5.0 / 5Outstanding
Our stay was great. Everything was ok, except from acoustic. We could hear our neighbours taking a bath. But overall, i'd recommend this hotel :)
Genuine Hotels.com guest review
2 night romance trip Dec 12, 2015
Jakub
PL
2.0 / 5Fair
"Wer hat diesem Hotel 4 Sterne verliehen?????"
Laut Auskunft ein Nichtraucherhotel: in der Umgebung meines Zimmers und im Eingangsbereich hat es ständig nach Zigarettenrauch gestunken!!Unerträglich. Positiv: Personal sehr freundlich. Insgesamt aber weit von 4 Sternen entfernt!
Genuine Hotels.com guest review
2 night trip Dec 11, 2015
Renate
AT
4.0 / 5Excellent
"Winner weekend"
Hotel til weekendophold med et hold venner. Ok til prisen og central beliggenhed.
Genuine Hotels.com guest review
3 night trip Dec 3, 2015
A Traveler
DK
2.0 / 5Fair
Not very nice hotel. Old and shabby. Most irritating was, that the room was supposed to be non-smoking, but you could smell tobacco smoke through the night and you had to keep window open. Not very practical in cold weather. Carpet on the floors wasn't that good vacuum cleaned. Economy room was really tiny, you almost couldn't go around the bed to the other side of the bed. Good thing in the hotel was, that it is close to Wiener Stadthalle and good transport connections. Wouldn't thought recommend this hotel.
Genuine Hotels.com guest review
1 night business trip Nov 21, 2015
A Traveler
FI
1.0 / 5Poor
"Be"
Non vale nemmeno 2 stelle
Genuine Hotels.com guest review
4 night business trip Nov 18, 2015
Cristian Mircea
IT
3.0 / 5Good
"Mediocre"
Mediocre
Genuine Hotels.com guest review
3 night business trip Nov 18, 2015
Nicola
IT
3.0 / 5Good
"Buono per viaggi di lavoro o studio brevi"
Ho soggiornato in questo hotel in occasione di un seminario,hotel che avrebbe bisogno di un testolina ma tutto sommato pulito, camera di tipo turistico ,ma per posizione (vicino a stazione dei treni,tram,e stendhall) e prezzo per viaggi di lavoro o studio brevi è l'ideale.
Genuine Hotels.com guest review
3 night business trip Nov 18, 2015
Angelo
IT
1.0 / 5Poor
"Assurdo"
Hotel Classificato 4 stelle e all'ingresso sono proprio riportate sulla targhetta, bhè che dire penso che la pensione mariuccia sia molto meglio,89 euro per una notte senza colazione, la colazione costa 13 euro e comprende 4 marmellate, 4 cereali, affettati, banane, mele, caffe o te.... Ma stiamo scherzando????? Sono arrivato e non avevano neache segnato la prenotazione hanno dovuto guardare negli archivi perchè non la trovavano. Le camere, non sono nemmeno simili a come le si vede in foto, piccolissime e con il bagno che è più piccolo di uno sgabuzzino.... Veramente Pessimo, non andateci, costa tanto e vale gran poco....
Genuine Hotels.com guest review
1 night business trip Nov 21, 2015
A Traveler
IT
2.0 / 5Fair
"Boa Localização."
Excelente localização e muito perto da estação de trem/metrô. A equipe da recepção muito atenciosa e solicita. O quarto que nos reservaram era muito pequeno, antigo e com barulho da rua. Wi-fi ok. Café da manhã preferimos o da estação de trem. Apesar da razoável estrutura desse hotel o mesmo não é de 4*. Anteriormente fiquei em hotéis 2* em condições muito melhores. Como ficamos por apenas 1dia atendeu a nossa necessidade porém se fossem mais dias não o escolheria novamente.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2015
Bruno
BR
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