While this is a very nice hotel and located just off the UD campus, our stay was interrupted by issues such as one working elevator and the hot water being turned off without being given proper notice. With a high volume of guests for a UD orientation, there was only one working elevator. Having a room on the highest floor, we had to wait up to 10 minutes for us to get to our room. Coming down we just took the steps which was no big deal but it seems these elevators are in need of an overhaul. Additionally, on the day of our checkout a notice was put under our door well after midnight that there would be no hot water after 9 a.m. Of course I only saw this as I was going to the gym and then realized that there would not be any time to work out and then run back up for a shower. Plus with my family wanting to sleep in a bit, it became a mad scramble to get in the shower and share the sink. I understand that the hotel is under the UD system but this is still a hotel and it's first obligation is to its guests. How about waiting till 11 a.m. Which is the normal checkout time? Otherwise, it was a normal stay. You can't control the air in your room by temperature, just hotter or cooler. There is no free coffee or food in the lobby area but they do have a nice cafe and restaurant area. There is no fan in the bathroom. There is no safe either. While the above may sound a little deterring, this is actually the best choice for staying at UD. We've stayed at the other outlying hotels and they just get worse the further away you get. I'd ask that the managing director, William Sullivan, work on his communications to his guests so that they are fully prepared for what services will be interrupted. We'll be back.
"very very nice!!!"
07/03/14 nancy c bedford
A great place to stay if visiting U Del! CLEAN and very nice reception area. Small pool. The maid walked in at 8am to clean the room and woke up my husband and daughter while I was at the cafe getting coffee. ooops. The windows actually OPENED!!! not much but enough that we were able to get real air all night. Distant train whistle may bother some but I love the sound of a train!
"Wonderful in every way!"
This hotel is clean, the staff are so nice, and everything above average. Rooms are spacious, walk to Main Street in Newark, and nice lounge to relax in. For business or pleasure, this place is a best kept secret!
"Tried to keep it to myself"
05/28/14 BeachLife2007 Richmond, Virginia
It's not really fair to postpone an excellent review just because you don't want to risk the place being full every night. This property is everything you want in a night on the road - clean, quiet, good cable, excellent staff. Though it's off the beaten path, it's totally worth the effort. Given the horrendous state of Marriott properties in southern NJ & SE PA, this little gem is likely to be booked solid for the foreseeable future so reserve early.
"Very nice, well kept hotel"
05/22/14 Wayne B Nicholasville, Kentucky
I was very pleased with my stay at this hotel. Conveniently located. Easy to get to. Plenty of parking. It is also nice that the University of Delaware has students that work in the hotel as part of a "full hands-on practicum learning experience".
05/21/14 mayor3 new ark, delaware
Have stayed at this Hotel several times-the Front Desk very efficient and polite-the rooms were very large and clean-the food service was reasonably priced and food and service of good quality-the crab cakes were the best I ever had-really enjoyed the University students who were working at the Hotel as part of their studies.
"Basically average, not a typical Marriott property"
05/12/14 HockeyAndTravel Media, Pennsylvania
First, let me say I travel a lot for business and for pleasure and I often go out of my way to stay at Marriott properties because I enjoy the consistency of experience - from clean rooms, to comfy beds, to friendly front desk staff. This property was not up to my expectations - while the clean and comfy was there, I was not impressed with the staff or the amenities. Usually with the Courtyard brand there is breakfast included with the rate, and in fact as other reviewers have noted, I find it slightly deceptive the way the front desk staff says "Breakfast is served from 6 to 10"... which in most any other circumstances means it is complimentary. Like other guests have mentioned here, we also were forced to ask, "Is it included?" I think the management should re-think having the front desk even have this uncomfortable conversation with guests, and it creates the instant feeling at check in of disappointment. We were also in need of the shuttle services on Saturday afternoon, and when we inquired we were told the shuttle only runs Monday to Friday (this is NOT stated on the website), but upon further probing (because we saw the shuttle parked out front) found out it had been booked for the evening by a wedding party. Finally the miniature pool was also a disappointment - luckily the kids are young so they didn't mind the small and shallow pool, but it would not be much of a treat for grown-ups.
05/08/14 Venturesome Maryland Line, Maryland
Checking in --“Breakfast is from 6 to 10.” “Does it come with the room?” “Not at these prices!” I bit my tongue. Had never paid this much for a room before. Hotel adjoined by dorms, dining hall, conference hall, on well-kept grounds. Is a brisk 15-minute walk from main campus, fun if you follow the ant columns of students going to class.
"Convenient for Clayton Hall Conference Center"
05/04/14 Taughboyne NJ
This Courtyard sits at the bottom of a short hill below one of the U. of Delaware's meeting venues. The walk between the two takes about 3 minutes. The decor is nice, wi-fi is free, they employ some deaf workers (and post signs to let the guests know), staff are friendly and helpful with directions. The ground floor room with king size bed that I slept in was standard for a hotel like this. There were a few small niggles - only one waste basket in an inconvenient spot; no folding luggage rack on which to park a case. I ordered a standard scramble breakfast from the Bistro and was not very impressed - lots of egg but lackluster toast, an oversized thimble-full of mostly melon pieces as a fruit cup and no preserves. I'd say the Bistros' breakfast is just slightly better than the kind of free self-serve breakfast that is available at most mid-range hotels these days - but you pay for it. A suggestion for the management; it would be helpful to provide guests with driving directions back to the Interstate at least. Newark is a crowded college town with a distinct lack of direction signs.
"Superb hotel...superb stay. "
04/16/14 Anthony G Scotland, Maryland
I only stayed for one night but was delighted by my experience. My room was great with a super comfy bed. The highlight was the bistro food. Did you know they have an award winning executive chef? Me neither but when I ordered dinner, the bistro staff member told me about the world class crab cakes. I thought "at the Courtyard?" So I tried them and they were stupendous (as a Marylander I can say it). Most places overuse filler, breadcrumbs, and fishy parts of the crab for their cakes. His was a mustard/crab cake concoction that was one of the best I have eaten. There was a fire alarm that caused chaos around 830am in the morning. The hotel decided to give complimentary food and coffee to its guests for the interruption. Classy place that treats you as a true guest! FYI though please fix the guests computer printers though. Keep up the excellence.
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