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  • ITC Grand Central, Mumbai
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1 room,  2 adults 
Adults Children
Room 1:

ITC Grand Central, Mumbai - Mumbai

18.998666, 72.839073
5 stars
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, 400012 India ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $119
available on 06/21/13
Price Match Guarantee
4.3 78 5

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    ITC Grand Central, Mumbai
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near ITC Grand Central, Mumbai

    • KEM Hospital Hotels - Mumbai 460 yards
    • Mumbai Currey Road Station Hotels - Mumbai 850 yards
    • Mumbai Elphinstone Road Station Hotels - Mumbai 1100 yards
    • Mumbai Parel Station Hotels - Mumbai 1200 yards
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    • All landmarks in Mumbai

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    Overview of ITC Grand Central, Mumbai - Mumbai

    Location.
    Located in Mumbai (South Mumbai), ITC Grand Central, Mumbai is close to KEM Hospital, Siddhi Vinayak Temple, and Nehru Planetarium. Also nearby are High Street Phoenix Mall and Sewri Fort.

    Hotel Features.
    ITC Grand Central, Mumbai has a full-service spa, an indoor pool, and a sauna. Wireless and wired high-speed Internet access is available in public areas (surcharges apply) and an Internet point is located on site. This 5-star hotel features business amenities including a 24-hour business center, limo/town car service, and secretarial services. Dining options at the hotel include 3 restaurants along with a coffee shop/café and 3 bars/lounges. The staff can provide concierge services, tour assistance, and currency exchange. Additional amenities include spa services, a fitness facility, and multilingual staff. For a surcharge, guests have access to a roundtrip airport shuttle (available 24 hours). Onsite parking is complimentary.

    Guestrooms.
    The 242 air-conditioned guestrooms at ITC Grand Central, Mumbai include laptop-compatible safes and minibars. For a surcharge, guests can use the in-room wireless and wired high-speed Internet access. Televisions are equipped with satellite channels. All accommodations provide desks, complimentary newspapers, and direct-dial phones with voice mail. Bathrooms offer separate bathtubs and showers with rainfall showerheads, bathrobes, makeup/shaving mirrors, and hair dryers. All units feature coffee/tea makers and complimentary bottled water. Additional amenities include slippers and irons/ironing boards. In addition, amenities available on request include extra towels/bedding and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.

    Image of ITC Grand Central, Mumbai, Mumbai
    4.3 out of 5 Excellent (78 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Superb service, great gym with a view, excellent restaurants in hotel and private car with driver to see the sights of Mumbai. Reviewed by a Hotels.com guest on Feb 25, 2013

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $119
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    The Towers

    Executive Club

    ITC one

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 18
    • Check-in time starts at: 2 PM
    • Check-out time is: noon
    • American Express
    • Diners Club
    • MasterCard
    • Visa

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • No pets and no service animals are allowed at this property.

    Amenities

    • General
    • Ballroom(s)
    • Coffee shop or café
    • Elevator/lift
    • Garden
    • Number of buildings/towers - 1
    • Number of floors - 30
    • Piano
    • Suitable for children
    • Swimming pool - indoor
    • Total number of rooms - 242
    • See more facilities
      • 24-hour business center
      • Air-conditioned public areas
      • Computer station
      • Free guest parking during stay
      • Internet point
      • Luggage storage
      • Number of bars/lounges 3
      • Number of meeting/conference rooms - 6
      • Number of restaurants - 3
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • Welcome amenities
    • See more room details
      • Air conditioning
      • Bathroom scale
      • Coffee/tea maker
      • Complimentary bottled water
      • Complimentary newspaper
      • Complimentary toiletries
      • Connecting / adjoining rooms available
      • Daily housekeeping
      • Direct-dial phone
      • Extra towels/bedding
      • Hair dryer
      • In-room safe (laptop compatible)
      • Makeup/shaving mirror
      • Minibar
      • Multi-line phone
      • Phone
      • Private bathroom
      • Rainfall showerhead
      • Satellite TV service
      • Separate bathtub and shower
      • Slippers
      • Turndown service
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Free parking
    • Medical assistance available
    • Multilingual staff
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Shoe shine
    • Spa services on site
    • Tour assistance
    • View more services
      • Airport transportation (surcharge)
      • Babysitting or childcare
      • Beauty services
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Full-service health spa
      • Hair salon
      • Laundry facilities
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
    • Business & Event
    • 24-hour front desk
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Multiple large conference rooms
    • Room service (24 hours)
    • Secretarial services
    • Technology support staff
    • Accessibility Features**
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - Third Party Certified
    This property participates in LEED Platinum, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.

    Dining

    Hot/cold buffet breakfasts are available for a surcharge and are served each morning in the restaurant between 7 AM and 10:30 AM.
    Kebabs and Kurries - This restaurant serves lunch and dinner.
    Shanghai Club - This restaurant serves lunch and dinner.
    Hornbys Pavilion - This restaurant serves breakfast, lunch, dinner, and brunch. Afternoon tea is offered. Open 24 hours.
    24-hour room service is available.

    Recreation

    Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness facility.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: INR 982 per person (approximately)
    • Fee for in-room wireless Internet: INR 662 (for 24 hours, rates may vary)
    • Fee for in-room high-speed Internet (wired): INR 662 (for 24 hours, rates may vary)
    • Fee for wireless Internet in public areas: INR 662 (for 24 hours, rates may vary)
    • Fee for wireless Internet in business center: INR 662 (for 24 hours, rates may vary)
    • Fee for high-speed Internet (wired) in business center: INR 662 (for 24 hours, rates may vary)
    • Airport shuttle fee: INR 1588 per vehicle (one way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Mumbai, India
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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • KEM Hospital - 500 yards
    • Mumbai Currey Road Station - 800 yards

    0.50 - 1.0 mi

    • Mumbai Elphinstone Road Station - 1100 yards
    • Mumbai Parel Station - 1200 yards
    • Mumbai Lower Parel Station - 1200 yards
    • Mumbai Chinchpokli Station - 1500 yards
    • Mumbai Cotton Green Station - 1500 yards
    • High Street Phoenix Mall - 1700 yards
    • Mumbai Sewri Station - 1700 yards

    1.0 - 3.0 mi

    • Chhatrapati Shivaji Terminus - 1.1 miles

    3.0+ mi

    • Mumbai Chhatrapati Shivaji Intl. Airport (BOM) - 7.0 miles
    All hotels in Mumbai, India
    Reviews
    • All (78)
    • Business (17)
    • Romance (5)
    • Family (6)
    • Friends (2)
    • Other (48)
    4.3 / 5
    Excellent

    Score breakdown (from 78 reviews)

    • 5.0
      (45)
    • 4.0
      (20)
    • 3.0
      (5)
    • 2.0
      (6)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.3
    • Comfort
      4.4
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 2
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    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Shree
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Fabulous service and amazing breakfast"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Superb service, great gym with a view, excellent restaurants in hotel and private car with driver to see the sights of Mumbai.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    Kathryn
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "e.g. "Great hotel for a family""

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    overall experince was very good. We will stay in this hotel again!
    Genuine Expedia guest review
    Other trip
    Feb 20, 2013
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Delicious breakfast, clean room, friendly staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The breakfast buffet is one of the best I've ever had, was very surprised. Clean rooms, not very modern but nice otherwise. We had a small check-in snafu (they didnt have the two twin beds that we requested, but later accommodated us) but great service overall
    Genuine Expedia guest review
    Other trip
    Dec 30, 2012
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Great hotel for anyone !!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was excellent. Excellent upkeep, personal friendly and really helpfull, spotless, totally recommend the place not a doubt.
    Genuine Expedia guest review
    Other trip
    Dec 28, 2012
    Laurita
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Business and Family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    One of the best Hotel I have stayed at in recent times. Price, location, and quality was definitely there. Close enough to the activities of Mumbai. All the facilities and treatment centers were available. Pool, sauna, Massages etc.
    Genuine Expedia guest review
    Other trip
    Dec 13, 2012
    Joe
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Great hotel!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel! The addition of privacy curtains would be the only change I would like to see.
    Genuine Expedia guest review
    Other trip
    Nov 30, 2012
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Great location - Great service."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable with a very accommodating staff.
    Genuine Hotels.com guest review
    Business trip
    Oct 1, 2012
    Berj
    US

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Recent Stay in Mumbai"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very good experience overall! Price is little on the high side for the size of the room. I like the service the best part of my stay at this hotel.
    Genuine Expedia guest review
    Other trip
    Apr 9, 2012
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    2.0 / 5
    Fair
    "ITC Grand Central Hotel - Not near the airport"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      4.0
    Bad service, lots of noise above our room & in the lobby (repairs and construction), and many promises with no results. I don't recommend this hotel. It is not the one near the airport.
    Genuine Hotels.com guest review
    5 night business trip in Nov 2011
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Elegant and comfortable, but somewhat dated."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Excellent food. Terrific location. This is an elegant hotel, but seems somewhat dated. There is currently some construction work being done around the hotel, which makes access a bit difficult.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2012
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Pleasurable stay."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff is courtious and attentive. They allowed us to have a extended check out time to accommodate our flight departure. Breakfast was amazing! So many varieties of cuisine. Room is quiet. Views from the roof top are not to be missed.
    Genuine Expedia guest review
    Other trip
    Jan 4, 2012
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "ITC Central, Mumbai, India"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    New and well appointed hotel with excellent service and staff. The location is more in the city center and the surrounding are crowded. However, unless going for a walk is a top priority for you this hotel is very comfortable, has excellent onsite services and good food and bar.
    Genuine Hotels.com guest review
    11 night business trip in Apr 2011
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Fabulous Hotel Bad Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    If you are looking for a good hotel in central Mumbai then this is the perfect place to stay. Individuals not familiar with Mumbai will find it pretty easy to get lost on their way to the hotel.
    Genuine Expedia guest review
    Business trip
    Mar 27, 2011
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Luxury hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Service is more than you would expected, luxury hotel. Great in room design.
    Genuine Expedia guest review
    Business trip
    Mar 11, 2011
    Matt MA
    US

    ITC Grand Central, Mumbai - Mumbai
    3.0 / 5
    Good
    "location but tired."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    great location, the surrounding area is nice too. but hotel tired. buffet good but pricey at 1350 rps compared to others around, lots of desserts but it you close your eyes they all kind of taste the same. The staff though are really amazing! friendly, helpful. only 4 beds near the pool to lay in the sun.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2011
    fiona w
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Excellent Place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As always location of the hotel would be based upon your purpose of visit. Traffic in Mumbai can lead to many delays and limits the number of meetings you can have in a day. The hotel was very convenient to the areas I had to visit. Staff was excellent (with the exception of possible credit card fraud which can't be proven completely). I would stay […] here again without any hesitation. Read more
    Genuine Hotels.com guest review
    4 night business trip in Jan 2011
    Austin H
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Excellent Hotel in Mumbai"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The ITC Grand Central was excellent. It catered to every need and the staff worked their hardest to make sure I had a pleasurable stay. From the doorman that greeted us, to the room service deliveryman, all of the staff were polite and attentive to our needs. The room was also in great shape with a very comfortable bed and a big clean bathrooom. When […] our ride was 2 hours late picking us up after check out, the porters and doorman were all very helpful to make the delay as pleasant as possible and often offered to set up another ride for us. They were very helpful in setting us up in the lounge to let us relax and read papers while they kept an eye out for our ride. This was by far the best hotel I stayed in during my trip to India. Read more
    Genuine Hotels.com guest review
    2 night trip in Dec 2010
    A Traveller
    US

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Can't wait to go back"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful hotel centered in the Business District of Mumbai. I took the hotel car most places that I went but it was also close enough to downtown that business colleagues could meet with me there. The onsite resteraunts are splendid!
    Genuine Expedia guest review
    Business trip
    Oct 7, 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    ITC Grand Central, Mumbai - Mumbai
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Excellent service"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Quite comfortable, worth recommending. Only negative point was the a.c. Cooling at night which was quite unsatisfactory
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very good rooms, fantastic food and very friendly staff. I have stayed at this hotel many times and enjoy my stay without fail. The only negative is their rigid/ inflexible online booking rules. In the latest incident, by mistake I booked a room for two adults(the default setting) and all that I wanted was to correct it to single adult. There was no […] way of doing this without incurring penalty of a one night cancellation charge! So I had to silently suffer the unnecessary expense of 2 adults room tariff. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    T G S Babu
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Nice stay, good value luxury"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Nice hotel, safe, comfortable, superb restaurants and facilities.
    Genuine Expedia guest review
    Other trip
    Mar 11, 2013
    Rob
    AU

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    Debjyoti Dey
    IN

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Great Hotel for a business traveller"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This is a great all round hotel for the business traveller. Well situated for most key business locations. High standards throughout.
    Genuine Expedia guest review
    Other trip
    Feb 24, 2013
    A Traveller
    GB

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "ITC grand."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We chose this hotel owing to the location in Mumbai and the things that we planned to do in Mumbai. Great access from the airport and top notch restaurants were a great draw.
    Genuine Expedia guest review
    Other trip
    Feb 18, 2013
    Suresh
    GB

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Best experience for first time visitors to Mumbai"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The whole experience was amazing. The hotel is located in an excellent position to enable easy access to South and North Mumbai. The hotel staff was extremely helpful; however I did find the reception could have been slightly more organized. My husband had emailed the hotel to request flowers and chocolates on arrival for me, which I did not find. So […] after a few queries and emails I received these 2 days later with the wrong message printed on the cake. Other than that the staff as a whole was very helpful and pleasant. The Chinese restaurant was great, possibly the best Chinese food I have tasted ever!!! That is saying something after coming from Hong Kong! So well done to the Chef. All in All the hotel was well presented, clean and well priced. I would definately go back to this hotel again and recmonned to any firends thinking of staying in Mumbai. Thank you to all the staff for making our stay there great. Read more
    Genuine Expedia guest review
    Other trip
    Feb 14, 2013
    Kal
    GB

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "The hotel vs its vicinity"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall a very pleasant stay at the hotel. (A remark on the negative side concerns not the hotel itself, but its surrounding area: strolling around is very unpleasant, the nearest place worth visiting is about 4 kms away.)
    Genuine Expedia guest review
    Other trip
    Feb 3, 2013
    SAnant
    IN

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    ok , i enjoyed my stay, services was excellent
    Genuine Hotels.com guest review
    4 night trip in Jan 2013
    A Traveller
    IE

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Plush hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We got a really good rate here for the night of January 1st, so we took it and it was worth every penny. Very good breakfast buffet too.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    MVJG
    GB

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Exceptional standards"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stunning hotel room. Not the most impressive views unfortunately because of the location. Stayed in the Towers so had access to Point of View lounge, which is as impressive in the day as it is at night. Breakfast was very good with a lot of variety. Great stay, will return
    Genuine Expedia guest review
    Other trip
    Jan 14, 2013
    A Traveller
    GB

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "The best in Mumbai"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fantastic...
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    GB

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Stay was pretty good, being a member of this hotel, the hotel is dam strict with the check out procedures. Though, I made a 12 hour late check in the previous day.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Dhaval
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Perfect comfort with great dining."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Quite a lengthy checkin procedure but that's thanks to Govt regulations. Brilliant hotel. Very comfortable, clean and wonderful food options. Excellent breakfast buffet and amazing dinner buffet choices...excellent quality. Adjoining room for our children. Good location for us as we needed to be near Tardeo. Would happily stay again.
    Genuine Expedia guest review
    Other trip
    Jan 11, 2013
    Karinadivina
    AU

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Had a wonderful time..:):)"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stayed there for 3 nights after my wedding...The hotel is jus awsum!!!:)
    Genuine Expedia guest review
    Other trip
    Jan 9, 2013
    Musaddik
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a wonderful hotel. Beautiful, perfectly clean, excellent staff ... I cannot fault this hotel in any way. I highly recommend people to stay here.
    Genuine Hotels.com guest review
    3 night romance trip in Jan 2013
    Sameer
    IN

    ITC Grand Central, Mumbai - Mumbai
    2.0 / 5
    Fair
    "very bad location"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    We enjoyed our stay inside the hotel only and out side the location was not good
    Genuine Hotels.com guest review
    6 night trip in Dec 2012
    Gopi
    IE

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Stay at ITC grand central"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fantastic hotel. Took care of even very small things. Enjoyed our stay to the core and will be looking forward to stay at ITC hotels in future.
    Genuine Expedia guest review
    Other trip
    Dec 29, 2012
    Ravi
    IN

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Good hotel in main"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Room, cleanliness & gym very good. Staff good except check in (went twice both delays) & room service were 20-25mins is at least 40 and even 50m.+. One meal had been cooked straight away & was cold on delivery, the other one was hot. The cricket was on at this time but if they were honest about the times would not have used it. Irish baris cocktail […] bar painted dark green at £6 small bottle of beer get a taxi to Colaba around Regal Cinema. Read more
    Genuine Expedia guest review
    Other trip
    Dec 6, 2012
    A Traveller
    GB

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "A wonderful stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We arrived at our hotel from Delhi. After a delay in processing our room check in, we discovered a fantastic hotel with all the amenities expected from one of Bombay's finest hotels. The staff were excellent in their attitude and proficiency. The room was very well kept and it was a relief to return to our excellent room after a day in Bombay's cha […] os. Read more
    Genuine Expedia guest review
    Other trip
    Dec 5, 2012
    A Traveller
    AU

    ITC Grand Central, Mumbai - Mumbai
    2.0 / 5
    Fair
    "Beautiful hotel but poor service"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    The hotel has beautiful features and amenities but the level of service is definitely not the one of a 5*. They did not refill the shampoos/shower gels in the bathroom when cleaning the room and we had to call them twice to deliver them. Sent some clothes at the dry cleaning and the clothes turned out dirtier than before the washing. Also, prices of […] food are extremely high (even compared to other 5* properties in Mumbai). Read more
    Genuine Expedia guest review
    Other trip
    Dec 4, 2012
    F.
    IN

    ITC Grand Central, Mumbai - Mumbai
    3.0 / 5
    Good
    "Pleasant stay with loss"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I would suggest to stay in this hotel but the only problem i faced is the follow up. I had forgotten my shoes in the room after i checked out in the afternoon. I called them up in the evening for recovery of my shoes but neither they bother to call me up or reply to my loss. I am bit disappointed about the recovery they couldnt make in so less time […] . Read more
    Genuine Expedia guest review
    Other trip
    Dec 1, 2012
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "ITC Mumbai Grand Central"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent hotel, not too far from the centre of Mumbai and what you would expect from this hotel group
    Genuine Expedia guest review
    Other trip
    Nov 26, 2012
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "excellent"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    excellent hotel, close to business and shopping location, value for money
    Genuine Expedia guest review
    Other trip
    Nov 25, 2012
    A Traveller
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "VIP treatment"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel staff were very attentive, including the service staff at the restaurants. Felt like a VIP everywhere in the hotel.
    Genuine Hotels.com guest review
    2 night business trip in Nov 2012
    Lynn
    SG

    ITC Grand Central, Mumbai - Mumbai
    4.0 / 5
    Excellent
    "Pricey in Mumbai"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Step inside and you are treated to five star hotel and a high level of personal service.e The relative price is high for Mumbai. A slightly negative comments is that the staff may get overly close at times. They give you no space to breath, sometimes overwhelming the guest with questions on how the they like the food, how is the hotel. However, keep […] in mind the friendly Indian culture and their total commitment to please the guest. The hotel staff was 100% kind and friendly in every possible way. So, although I mention it, I also realize this is India hospitality. Very much enjoyed my 6 day stay at this lovely hotel. I conducted all my business inside and did not venture out. I would not recommend walking around outside of the hotel grounds in any Mumbai' hotels. Too many wild dogs roaming the streets and guests/tourists become an instant curiosity. Bottom line, this is a good business destination hotel, certainly not a tourist destination. It fit my purpose perfectly. Read more
    Genuine Hotels.com guest review
    2 night business trip in Nov 2012
    DW
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding
    "Too gud for d price...."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    D hotel has one of d most comfortable beds.. shopping mall is just 5 min drive from d hotel......n d in house resturant is d place where u can find d best north indian cusine...
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Parv
    IN

    ITC Grand Central, Mumbai - Mumbai
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Nov 2012
    Prahlad
    IN
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