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"Very nice staff!"Reviewed by a Hotels.com guest on Apr 30, 2012
I can't say enough nice things about the staff here. They even remembered us from our stay 3 months prior, to which we were pleasantly surprised. It's always clean and they are very helpful. Also, we had left something behind on our previous visit and they held onto it for us. They also accommodated me by weighing my suitcase twice -so that I could be ensured not to pay overweight fees - great customer service!
"good value business hotel"Reviewed by a Hotels.com guest on Apr 28, 2012
conveniently close to intl airport and national airport - nice breakfast buffet
"Not 5 star, but best value with prime location"Reviewed by a Hotels.com guest on Apr 17, 2012
This hotel was truly right behind the Taj, walking distance to the Gateway of India, and walkign distance to many attractions in South Mumbai. As a budget traveler; I think this one was a good deal... good enough that I booked another stay here the next time I go back to Mumbai in a few weeks when I have my gf with me there for the weekend.
Reviewed by a Hotels.com guest on Apr 16, 2012
This guest did not leave a comment.
"Hotel at Mumbai airport"Reviewed by Vijay K of "Washington DC" on Apr 15, 2012
All was well - ambiance, service, checkin-checkout etc The only issue was mosquitoes in the lobby and the morning buffet! They need to get something done for the pests!
Location.
Situated in the heart of Mumbai, ITC Grand Central, Mumbai is close to KEM Hospital, High Street Phoenix Mall, and Jijamata Udyaan. Also nearby are Lokmanya Tilak Bridge and Mahalaxmi Racecourse.
Hotel Features.
ITC Grand Central, Mumbai has a full-service spa, an indoor pool, and a sauna. Wireless and wired high-speed Internet access is available in public areas (surcharges apply) and an Internet point is located on site. This 5-star hotel features business amenities including a 24-hour business center, limo/town car service, and secretarial services. Dining options at the hotel include 3 restaurants along with a coffee shop/café and 3 bars/lounges. The staff can arrange concierge services, business services, and tour assistance. Additional amenities include spa services, a fitness facility, and multilingual staff. For a surcharge, guests have access to a roundtrip airport shuttle (available 24 hours). Onsite parking is complimentary.
Guestrooms.
The 242 air-conditioned guestrooms at ITC Grand Central, Mumbai include laptop-compatible safes and minibars. For a surcharge, guests can use the in-room wireless and wired high-speed Internet access. Televisions are equipped with satellite channels. All accommodations provide desks, complimentary newspapers, and direct-dial phones with voice mail. Bathrooms offer separate bathtubs and showers with rainfall showerheads, scales, bathrobes, and makeup/shaving mirrors.
In-room coffee/tea makers and complimentary bottled water are provided. Additional amenities include slippers and hair dryers. In addition, amenities available on request include extra towels/bedding and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Kaya Kalp - The Spa has 6 treatment rooms. Services include massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic treatments.
A Green / Sustainable Property - Third Party Certified
This property participates in LEED Platinum, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Kebabs and Kurries - This restaurant serves lunch and dinner.
Shanghai Club - This restaurant serves lunch and dinner.
Hornbys Pavilion - This restaurant serves breakfast, lunch, dinner, and weekend brunch. Afternoon tea is offered. Open 24 hours.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"ITC Grand Central Hotel - Not near the airport"
Bad service, lots of noise above our room & in the lobby (repairs and construction), and many promises with no results. I don't recommend this hotel. It is not the one near the airport.
"ITC Central, Mumbai, India"
New and well appointed hotel with excellent service and staff. The location is more in the city center and the surrounding are crowded. However, unless going for a walk is a top priority for you this hotel is very comfortable, has excellent onsite services and good food and bar.
"location but tired."
great location, the surrounding area is nice too. but hotel tired. buffet good but pricey at 1350 rps compared to others around, lots of desserts but it you close your eyes they all kind of taste the same. The staff though are really amazing! friendly, helpful. only 4 beds near the pool to lay in the sun.
"Excellent Place"
As always location of the hotel would be based upon your purpose of visit. Traffic in Mumbai can lead to many delays and limits the number of meetings you can have in a day. The hotel was very convenient to the areas I had to visit. Staff was excellent (with the exception of possible credit card fraud which can't be proven completely). I would stay […] here again without any hesitation. Read more
"Excellent Hotel in Mumbai"
The ITC Grand Central was excellent. It catered to every need and the staff worked their hardest to make sure I had a pleasurable stay. From the doorman that greeted us, to the room service deliveryman, all of the staff were polite and attentive to our needs. The room was also in great shape with a very comfortable bed and a big clean bathrooom. When […] our ride was 2 hours late picking us up after check out, the porters and doorman were all very helpful to make the delay as pleasant as possible and often offered to set up another ride for us. They were very helpful in setting us up in the lounge to let us relax and read papers while they kept an eye out for our ride. This was by far the best hotel I stayed in during my trip to India. Read more
"ITC Grand Mumbai"
They went right in and appeared to clean my room even though I had a do not disturb sign on the door. Reasons being, people's safety! people have died! there is a musty smell if they on't service in 2 hours!! What? Really?? And after all that they did not seem to care about people's privacy. Just said they would put a note on MY account next time to […] respect the privacy notice. Read more
This guest did not leave a comment.
"The ITC Grand Central hotel"
We stayed for one night, and was very happy with the stay. The morning buffet breakfast was also very nice. Exceptnial service. Will surly recommend it to others.
"Do the Four Seasons instead"
Better room, much better service, better bar, and my prices were nearly the same.
This guest did not leave a comment.
"hôtel fréquenté par des businessmen"
nous avions choisi l'ITC pour terminer dans d'excellentes conditions notre séjour en Inde , l'accueil fut a la hauteur de ces 5 étoiles : chaleureux, check in matinal, petit déjeuner offert: la classe; en revanche, nous avions choisi la formule "exécutive club" qui donne droit à des boissons soft dans la journée et un apéro en soirée, nous apprenons […] que l'ITC propose une formule différente style happy hour: un verre acheté, un verre offert mais au prix du verre, on accepte mal cette situation; nous avons du parlementer longtemps pour obtenir ce que nous avions payé!!! et tout au long de la journée, on nous a soufflé le chaud et le froid; en conclusion, nous avons eu le sentiment de faire l'aumône alors que nous avons payé cette prestation! d'autre part, l'eau de la piscine intérieure est trop froide et les joints sont sales: indigne d'un tel hôtel! il est enfin trop fréquenté par des hommes d'affaire, bruyant et le quartier ne présente aucun interêt: il est loin de tout!!! Read more
"IHTC Grand sentrslホテル"
従業員の方達の対応が大変よく、ベッドと枕の質が良いため、ぐっすり眠れました。 プライバシーも保たれし、いうことなしです。 ただ、周辺には何もないのでホテルでの食事となりました。でもまた泊まりたいなぁと思うホテルです。
"great"
best one for biz and travel
"Business Trip"
Klar eines der besseren Hotels in Mumbai. Sehr leise AC Gute Betten.
This guest did not leave a comment.
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